Sears Home Services – your customer service is a joke. They could care less about the customer, screw up appointments, refuse to get a supervisor. Had appointment for refrigerator for the 4th time, and was told it was cancelled because part was backordered. It was delivered to us a week ago. How would you answer this?

Sears Home Services delivers solutions for your entire home, from appliance care to interior and exterior upgrades for your home. You can trust our experts to help take care of your house so you can enjoy your home. read more

EMPLOYEE PARTICIPANTS: 55

TOTAL RATINGS: 536

CEO: Eddie Lampert

HR or Marketing? Claim Your Free Employer Account

your customer service is a joke. They could care less about the customer, screw up appointments, refuse to get a supervisor. Had appointment for refrigerator for the 4th time, and was told it was cancelled because part was backordered. It was delivered to us a week ago. How would you answer this?

Other Employee Reviews for Sears Home Services

What are some of the best things about your team?

The team is fairly dedicated and competent
Team review

What does the leadership team need to get better at?

Communicating and showing compassion. Treating their employees like humans
Leadership review

What does the leadership team need to get better at?

Supporting hourly workers and pay disparity.
Leadership review

Briefly describe your overall experience at your company

Been very tough, never knowing if stock will come

What is most positive about the culture and environment at your company?

Many customers are enjoyable to engage with.
Environment review

Rate your company

your customer service is a joke. They could care less about the customer, screw up appointments, refuse to get a supervisor. Had appointment for refrigerator for the 4th time, and was told it was cancelled because part was backordered. It was delivered to us a week ago. How would you answer this?

Other Employee Reviews for Sears Home Services

Read Reviews by Category

Browse All Companies