Sears Home Services – Customer service is nonexistent. Poor communication, no written estimate of parts and labor, inept service people, ordering wrong parts, no explanation of labor costs, not adhering to service call times, no busi ess cards, annoying automated phone message cant talk with a person.

Sears Home Services delivers solutions for your entire home, from appliance care to interior and exterior upgrades for your home. You can trust our experts to help take care of your house so you can enjoy your home. read more

EMPLOYEE PARTICIPANTS: 55

TOTAL RATINGS: 536

CEO: Eddie Lampert

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Customer service is nonexistent. Poor communication, no written estimate of parts and labor, inept service people, ordering wrong parts, no explanation of labor costs, not adhering to service call times, no busi ess cards, annoying automated phone message cant talk with a person.

Other Employee Reviews for Sears Home Services

What are some of the best things about your team?

The team is fairly dedicated and competent
Team review

What does the leadership team need to get better at?

Communicating and showing compassion. Treating their employees like humans
Leadership review

What does the leadership team need to get better at?

Supporting hourly workers and pay disparity.
Leadership review

Briefly describe your overall experience at your company

Been very tough, never knowing if stock will come

What is most positive about the culture and environment at your company?

Many customers are enjoyable to engage with.
Environment review

Rate your company

Customer service is nonexistent. Poor communication, no written estimate of parts and labor, inept service people, ordering wrong parts, no explanation of labor costs, not adhering to service call times, no busi ess cards, annoying automated phone message cant talk with a person.

Other Employee Reviews for Sears Home Services

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