Sears Home Services – The customer service rendered via the Appliance Maintenance Agreement is extremely poor. The refrigeration and freezer compartments of our 4-year old Kenmore suddenly became barely functional. 18 days to have first visit by service technician. The process to secure a date was extremely frustrating.

Sears Home Services delivers solutions for your entire home, from appliance care to interior and exterior upgrades for your home. You can trust our experts to help take care of your house so you can enjoy your home. read more

EMPLOYEE PARTICIPANTS: 55

TOTAL RATINGS: 536

CEO: Eddie Lampert

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The customer service rendered via the Appliance Maintenance Agreement is extremely poor. The refrigeration and freezer compartments of our 4-year old Kenmore suddenly became barely functional. 18 days to have first visit by service technician. The process to secure a date was extremely frustrating.

Other Employee Reviews for Sears Home Services

What are some of the best things about your team?

The team is fairly dedicated and competent
Team review

What does the leadership team need to get better at?

Communicating and showing compassion. Treating their employees like humans
Leadership review

What does the leadership team need to get better at?

Supporting hourly workers and pay disparity.
Leadership review

Briefly describe your overall experience at your company

Been very tough, never knowing if stock will come

What is most positive about the culture and environment at your company?

Many customers are enjoyable to engage with.
Environment review

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The customer service rendered via the Appliance Maintenance Agreement is extremely poor. The refrigeration and freezer compartments of our 4-year old Kenmore suddenly became barely functional. 18 days to have first visit by service technician. The process to secure a date was extremely frustrating.

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