Sears Home Services – When making an appointment, I cannot get through to anyone online or an agent that I cannot receive text messages. I have a landline only so it seems my service tech will never show up. This is no customer service as far as I am concerned.

Sears Home Services delivers solutions for your entire home, from appliance care to interior and exterior upgrades for your home. You can trust our experts to help take care of your house so you can enjoy your home. read more

EMPLOYEE PARTICIPANTS: 55

TOTAL RATINGS: 536

CEO: Eddie Lampert

HR or Marketing? Claim Your Free Employer Account

When making an appointment, I cannot get through to anyone online or an agent that I cannot receive text messages. I have a landline only so it seems my service tech will never show up. This is no customer service as far as I am concerned.

Other Employee Reviews for Sears Home Services

What are some of the best things about your team?

The team is fairly dedicated and competent
Team review

What does the leadership team need to get better at?

Communicating and showing compassion. Treating their employees like humans
Leadership review

What does the leadership team need to get better at?

Supporting hourly workers and pay disparity.
Leadership review

Briefly describe your overall experience at your company

Been very tough, never knowing if stock will come

What is most positive about the culture and environment at your company?

Many customers are enjoyable to engage with.
Environment review

Rate your company

Sears Home Services – When making an appointment, I cannot get through to anyone online or an agent that I cannot receive text messages. I have a landline only so it seems my service tech will never show up. This is no customer service as far as I am concerned.

When making an appointment, I cannot get through to anyone online or an agent that I cannot receive text messages. I have a landline only so it seems my service tech will never show up. This is no customer service as far as I am concerned.

Other Employee Reviews for Sears Home Services

Read Reviews by Category

Browse All Companies