Sears Home Services – You need real people on the phone. the AI is useless, because when i have to call it's a non-standard issue. I cannot even edit the appliances in my home protect profile, and now it says one isn't covered. Have had a dead frig since early Jan, 7+ visits and still not fixed.

Sears Home Services delivers solutions for your entire home, from appliance care to interior and exterior upgrades for your home. You can trust our experts to help take care of your house so you can enjoy your home. read more

EMPLOYEE PARTICIPANTS: 55

TOTAL RATINGS: 536

CEO: Eddie Lampert

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You need real people on the phone. the AI is useless, because when i have to call it's a non-standard issue. I cannot even edit the appliances in my home protect profile, and now it says one isn't covered. Have had a dead frig since early Jan, 7+ visits and still not fixed.

Other Employee Reviews for Sears Home Services

What are some of the best things about your team?

The team is fairly dedicated and competent
Team review

What does the leadership team need to get better at?

Communicating and showing compassion. Treating their employees like humans
Leadership review

What does the leadership team need to get better at?

Supporting hourly workers and pay disparity.
Leadership review

Briefly describe your overall experience at your company

Been very tough, never knowing if stock will come

What is most positive about the culture and environment at your company?

Many customers are enjoyable to engage with.
Environment review

Rate your company

Sears Home Services – You need real people on the phone. the AI is useless, because when i have to call it's a non-standard issue. I cannot even edit the appliances in my home protect profile, and now it says one isn't covered. Have had a dead frig since early Jan, 7+ visits and still not fixed.

You need real people on the phone. the AI is useless, because when i have to call it's a non-standard issue. I cannot even edit the appliances in my home protect profile, and now it says one isn't covered. Have had a dead frig since early Jan, 7+ visits and still not fixed.

Other Employee Reviews for Sears Home Services

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