SHI International FAQs

The Start Screen application leverages the Active Directory Authentication Library (ADAL). The Start Screen application requests that the user authenticate with Azure Active Directory using Single Sign on with Office 365.

The following describes the authentication flow and how the application communicates with your Office 365 tenant.

Start Screen Initial Set Up

Before users can sign into the Start Screen you must authorize the Start Screen application to communicate with your Office 365 tenant. In this case you will see a trust dialog that your Global Administrator must accept. Here you will be able to review the full list of permissions requested by the Start Screen. See What Permissions Does Start Screen Require and Why?

Initial Log In

In the case of a first time or non-logged in user the user is redirected to a sign in page hosted by Microsoft. The user authenticates with Microsoft via the Sign-In Page hosted by Azure Active Directory. SHI never touches or has visibility to the users password during this transaction.

Receive Access Token

A temporary access token is then provided from Microsoft back to the Start Screen application. This token is used by both the JavaScript front-end as well as the API back-end depending on the use case.

Office 365 API Calls

This temporary token is then used during API calls back to your Office 365 tenant for information such as your employee directory, list of recent files, list of team sites you have access to, etc. This information is then presented directly to the user via the web browser.

The above diagram depicts how the Access Token is passed from Azure AD to the end user browser and back to the Start Screen application. Start Screen only works with this temporary access token and never the users password directly.

For the purposes of the Start Screen application there are two types of data.

Your business data

Start Screen application metadata

Below you will find descriptions of these two types of data and where that data is stored. Additionally, all data is encrypted at rest (using SQL Server data encryption) and in transit (using SSL).

Your Business Data

Start Screen does not store or cache any customer application data. All data is retained within your Office 365 tenant. Start Screen pulls metadata from various Office 365 API's in order to present the information to the user but all links to content are linked back directly to the source file.

For example:

Profile Images

The profile image URL is accessed via the Office 365 Graph API and displayed directly to the user via the browser.

SharePoint, OneDrive and Teams Files

All files linked from Start Screen are directly linked to their URL in SharePoint, OneDrive or Teams. Start Screen accesses this URL via the metadata available from the Office 365 API but does not cache or access the file itself.

Yammer Files

Yammer integration consists of an embedded iFrame within Start Screen. No data is stored or managed by the Start Screen application.

Start Screen Application Metadata

Application metadata simply data that is specific your configuration of the Start Screen application and does not include business data.

This includes:

Navigation Configuration

Application Links

User Favorites (which links have been favorited by different users)

User Metadata

User Name

Display Name

Email

Last Login (time and address)

Security Role

Tenant Metadata

White labeling configuration

Yammer network configuration

Company Name

Tenant Identifier

Enabled or Disabled Modules (Yammer, etc.)

NOTE: Assignment of Digital Partner of Record (DPOR) can be changed at any time. For any concerns or questions regarding what DPOR see this guide from Microsoft:

https://support.microsoft.com/en-us/help/3045939/digital-partner-of-record-dpor

How to set SHI as Digital Partner of Record

Go to the Office Customer Portal at https://portal.office.com/.

Log into your account using your username and password. You will enter the Office 365 admin center.

In the admin center, click on Billing, then Subscriptions. How to set DPOR for Azure

Select your subscription and click on More actions and then click on Add partner of record orEdit partner of record.

Input SHI'sPartner ID: 1023126.

Click Check ID to see the name of the partner. Verify you have selected "SHI International Corp".

Click Submit to complete assigning your Partner of Record.

After you assign a Partner of Record, we'll will receive an email notification that lets usknow that you have assigned, changed or removed your Partner of Record.

Related:

NOTE: Assignment of Digital Partner of Record (DPOR) will need to be set for each subscription in the portal.

How to set SHI as Digital Partner of Record (DPOR) for Azure.

Login to your account at https://portal.azure.com.

From the left navigation, select Subscriptions.

This maybe located under 'More services'.

Alternatively, you can select Billing

Select a subscription from the Subscriptiontable. Note: If you have multiple subscriptions you should follow the steps below for each of the subscriptions.

From the Overview blade, select Partner information.

Click the Update partner information link.

This will redirect to a new page and open a Partner Information dialog box.

Input SHI'sPartner ID: 1023126.

Click Check ID to see the name of the partner. Verify Partner name:SHI International Corp.

Click the Checkto complete assigning your Partner of Record.

For the EA change, you are in luck as it is just a billing change on the back end. To complete this transition to a new EA you must open Microsoft Support case. You can open a case right from within the Azure portal under Support. Before making any billing or identity transition to be sure that any risks are identified ahead of time.

http://aka.ms/AzureEntSupport

Microsoft will need these 4 data points to complete the move:

Source EA#

Target EA#

Preferred transfer date

Approval from EA admin from Target EA#

Below is some information relating to EA transfer and account transfer. Both ways can move accounts/subscriptions from one enrollment to another.

1)EA Enrollment transfer Typically done by request when a new agreement is negotiated or there is some consolidation of enrollments such as when one EA portal customer is acquired by another. Enrollment transfers are automated only when the partner specifies in the order system that a transfer should take place and provides the source and destination enrollment numbers for date aligned agreements (for example source ending Dec 31, 2016 and destination starting Jan 1, 2017)

What Happens:Moves all roles (Enterprise Admin, Department Admin, Account Owner and subscription level roles) and all subscriptions from source enrollment to destination enrollment. The transfer can be set to any effective date that is within the contract period for the destination enrollment but only for periods that have not been invoiced for overage in the source enrollment.It leaves the source enrollment in a transferred status which is available only for historic usage reporting. No roles or subscriptions can be added to an enrollment in transferred status.

What happens to the Department hierarchies?(i.e. when we transfer EA enrollment 1 and EA Enrollment 2 into new EA Enrollment 3, do hierarchies move along with enrollment transfer as well or do all accounts from EA1 and EA2 will get transferred to new EA3 as unassigned?

Department is not moved as there may be different department set up in new EA. We are not able to move existing department set up but customer can specific if they wish to move the accounts under a specific department on the new EA

Transfer effective date:Lets say if transfer is requested on 4/10/17 with effective date of 4/1/17. Does that mean all Azure usage in EA1 and EA2 during the period of 4/1/17 to 4/10/17 will be transferred over to new enrollment and invoiced to EA3 from the monetary commit of EA3? Yes, usages will be moved accordingly.

How:Done by EA Portal Support team through a support ticket created by the field or customer at http://aka.ms/AzureEntSupport

Advantages:This type of transfer impacts back-end accounting only so nothing changes in the authentication model or any of the subscription-level roles.

Potential Problems:Please note Enrollment transfers do not move monetary commitment from source to destination enrollment. Those amounts are contractually bound to the enrollment. Future invoices may continue If an enrollment transfer occurs in the middle of an enrollment contract period it does not cancel future orders for monetary commitment without contractual action being taken to true-down the source enrollment. For example, if I have a 3 year EA agreement with an annual monetary commitment (MC) of 50K and I transfer the enrollment in year 2 after my MC is consumed, I will still be invoiced at the start of year three for 50K which is essentially unusable in the now transferred status enrollment.

2)Account Transfer from one EA enrollment to another Typically done when a single customer has multiple enrollments that may be set up for different business units and the account owner or workload is moving from one to the other. Occasionally done when an account owner moves from one company to another.

What Happens:Moves only the Account Owner role and any subscriptions owned by the account owner from source enrollment to destination enrollment.

How:Done by EA Portal Support team through a support ticket created by the field or customer at

Advantages:This type of transfer impacts back-end accounting only so nothing changes in the authentication model or any of the subscription-level roles. This leaves the source enrollment intact, active and useable for new roles and subscriptions to be added.

Start Screen for Office 365 has been tested with the following browsers.

Desktop Browsers

Browser

Supported

Known Issues

Internet Explorer 8

No

Internet Explorer 9

Yes

Minor look and feel.

Internet Explorer 10

Yes

Minor look and feel.

Internet Explorer 11

Yes

Minor look and feel.

Mac Firefox Latest

Yes

Minor look and feel.

Mac Safari 7, 8, 9

Yes

Minor look and feel.

Mac Safari 10

Yes

Minor look and feel.

Mobile Browsers

OS

Browser

Supported

Known Issues

iOS

Firefox

Yes

Minor look and feel.

iOS

Safari

Yes

Minor look and feel.

iOS

Chrome

Yes

Minor look and feel.

Android

Chrome

Yes

Minor look and feel.

Android

Firefox

Yes

Minor look and feel.

Once you have Consented to the initial login prompt for Start Screen for Office 365the application will be listed in your Office 365 and Azure Application Directory. To completely remove the application you must remove it from your list of Enterprise Applications in your Azure Active Directory.

After you perform the steps below users willbe prompted to re-consent to the application if they were to try to access it again.

Navigate to your Azure Portal - https://portal.azure.com

Select Azure Active Directory from the left navigation.

SelectEnterprise Applications under the MANAGE header.

Select All Applications under the MANAGE header.

SelectStart Screen for Office 365

Click Delete in the toolbar area.

Click Yes.

If you have deployed the Start Screen for Office 365 to your SharePoint site then follow the following steps:

Navigate to your SharePoint site URL.

When the site loads replace /startscreen.aspx with /default.aspx in your address bar. This should load the default SharePoint homepage for your site.

Select Page in the SharePoint ribbon.

Select Make Homepage.

Click OK.

Now you can navigate to your SharePoint site as normal. If you would like to delete the /startscreen.aspx page from your SharePoint site.

Select the gear in the top right and choose Site Settings.

Select Content and Structure under Site Administration.

Ensure you have your Site selected in the left navigation.

Find the startscreen.aspx file in the right panel and select it using the dropdown and select Delete.

Once you have Consented to the initial login prompt for Cloud Climb Base Camp the application will be listed in your Office 365 and Azure Application Directory. To completely remove the application you must remove it from your list of Enterprise Applications in your Azure Active Directory.

After you perform the steps below users willbe prompted to re-consent to the application if they were to try to access it again.

Navigate to your Azure Portal - https://portal.azure.com

Select Azure Active Directory from the left navigation.

SelectEnterprise Applications under the MANAGE header.

Select All Applications under the MANAGE header.

Select Cloud Climb API

Click Delete in the toolbar area.

Click Yes.

Select Cloud Climb

Click Delete in the toolbar area.

Click Yes.

Start Screen requires an administrator to consent to a set of permissions when first logging into the application. These permissions enable the application to display data from your Office 365 tenant and in some cases allows the application to interact with data in the tenant.

Currently, there are only two features that leverage the write permissions.

Ability to mark a task complete from your Start Screen Dashboard. The application requires the permission to write tasks in order to mark a task In Progress or Complete when a user clicks on the task status.

Ability to deploy the Start Screen into SharePoint from the Admin section. The application requires the permission to write files to SharePoint sites in order to allow for 1 click deployment of the application into an existing SharePoint site.

Currently, all data is stored within your Office 365 tenant and never leaves your tenant with the exception of the applications listed in the Application Directory.

The full list of permissions that are requested are listed below with a description of what that permission enables.

Microsoft Graph

Requested Permission

Summary

What We Use It For

Files.Read.Selected

Read files that the user selects (preview)

Allows the app to read files that the user selects. The app has access for several hours after the user selects a file.

Not currently used.

User.Read

Sign in and read user profile

Allows users to sign-in to the app, and allows the app to read the profile of signed-in users. The full profile includes all of the declared properties of the User entity. The app cannot read navigation properties, such as manager or direct reports. Also allows the app to read the following basic company information of the signed-in user (through the TenantDetail object): tenant ID, tenant display name, and verified domains.

Allows the user to sign into the application.Display users in the Employee Directory.

User.ReadBasic.All

Read all users basic profiles

Allows the app to read the basic profile of all users in the organization on behalf of the signed-in user. The following properties comprise a users basic profile: display name, first and last name, photo, and email address. To read the groups that a user is a member of, the app will also require Group.Read.All or Group.ReadWrite.All.

Display users in the Employee Directory.

User.Read.All

Read all users full profiles

Allows the app to read the full set of profile properties, group membership, reports and managers of other users in your organization, without a signed-in user.

Display users in the Employee Directory.

Group.Read.All

Read all groups

Allows the app to read memberships for all groups without a signed-in user. Note that not all group API supports access using app-only permissions. See known issues for examples.

Display groups in the Site Directory.

Directory.Read.All

Read and write directory data

Allows the app to read data in your organization's directory, such as users, groups and apps.

Display users in the Employee Directory.

Directory.AccessAsUser.All

Access directory as the signed in user

Allows the app to have the same access to information in the directory as the signed-in user.

Display users in the Employee Directory.

Mail.Read

Read user mail

Allows the app to read email in user mailboxes.

For future usage.

Calendars.Read

Read user calendars

Allows the app to read events in user calendars.

Display calendar on the Dashboard.

Contacts.Read

Read user contacts

Allows the app to read user contacts.

For future usage.

Files.Read.All

Read all files that user can access

Allows the app to read all files the signed-in user can access.

Display documents in the Recent Documents area on the Dashboard.

Sites.Read.All

Read items in all site collections

Allows the application to read documents and list items in all site collections on behalf of the signed-in user.

Display sites in the Sites Directory.

Sites.ReadWrite.All

Read and write items and lists in all site collectionsAllows the app to read, create, update, and delete document libraries and lists in all site collections on behalf of the signed-in user.

Allows the application to self-deploy to a SharePoint site using the 1 click deployment in the admin screens.

Tasks.ReadWrite

Create, read, update, and delete user tasks and projects (preview)

Allows the app to create, read, update and delete tasks and plans (and tasks in them), that are assigned to or shared with the signed-in user.

Display tasks on the Dashboard.

Office 365 SharePoint Online

User.Read.All

Read user profiles

Allows the app to read user profiles and basic site info on your behalf.

Display users in the Employee Directory.

MyFiles.Write

Read and write user files

Allows the app to read, create, update, and delete your files.

Not currently used.

AllSites.FullControl

Have full control of all site collections

Allows the app to have full control of all site collections on your behalf.

Allows the application to self-deploy to a SharePoint site using the 1 click deployment in the admin screens.

TermStore.Read.All

Read managed metadata

Allows the app to have full control of all site collections on your behalf.

Display filters in the Employee Directory.

Windows Azure Active Directory PREVIEW

User.Read

Sign in and read user profile

Allows you to sign in to the app with your work account and let the app read your profile. It also allows the app to read basic company information.

Enables users to sign into the application.

Introduction

The Start Screen for Office 365 is a single dashboard that allows users to find and access documents, sites, tasks, and Yammer from one location. It is easy to deploy and can be used as a standalone site, or rendered in a SharePoint Online site. These steps should be completed by an Office 365 or SharePoint Admin.

Getting Started is Easy

To get started using the Start Screen:

In your web browser, go to https://startscreen.shi.com

Log in with your Office 365 credentials

Note: the first person from your organization to log in to the Start Screen will be set as the administrator within the Start Screen application and mustbe an Office 365 Admin.

Select Accept on the permission screen.

Install Start Screen to a SharePoint Online Site

You will be redirected to the Start Screen.

Click Got it! on the Welcome dialog.

Your Office 365 profile and related items will populate the screen.

Grant Administrative Consent for the organization:

Why consent again? The first consent was for your account only; this covers the rest of your organization so they will not see the consent page when logging in for the first time.

Hover the mouse in the upper left corner over the profile picture, click Settings.

In the General tab, click Consent.

Re-authenticate credentials and click Accept.

What's next?

We recommend installing Start Screen into a SharePoint site so that you can use the Office 365 header for branding and navigation purposes.

Generally if users are experiencing issues logging into Cloud Climb Base Camp we've seen the following steps resolve it.

Are you using Internet Explorer? If so, try the following:

Add cloudclimb.shi.com to your Trusted Sites within Internet Explorer.

Click the gear in the top right

Click Internet Options

ClickSecurity

Click Trusted sites

Click Sites

Enter 'https://cloudclimb.shi.com' and click Add

Click Close

Click OK

If that doesn't resolve it try also adding login.microsoftonline.com to your Trusted Sites within Internet Explorer.

Click the gear in the top right

Click Internet Options

ClickSecurity

Click Trusted sites

Click Sites

Enter 'https://login.microsoftonline.com' and click Add

Click Close

Click OK

If you've tried the above but are still having issues or using a browser other than Internet Explorer and are experiencing issues then try the following:

If you're seeing the error page, click your name in the top right of the header

Click Sign out

Close all your browsers

Open a new browser and visit https://cloudclimb.shi.com and try to sign in again

Generally if users are experiencing issues logging into Start Screen for Office 365we've seen the following steps resolve it.

Are you using Internet Explorer? If so, try the following:

Add startscreen.shi.com to your Trusted Sites within Internet Explorer.

Click the gear in the top right

Click Internet Options

ClickSecurity

Click Trusted sites

Click Sites

Enter 'https://startscreen.shi.com' and click Add

Click Close

Click OK

If that doesn't resolve it try also adding login.microsoftonline.com to your Trusted Sites within Internet Explorer.

Click the gear in the top right

Click Internet Options

ClickSecurity

Click Trusted sites

Click Sites

Enter 'https://login.microsoftonline.com' and click Add

Click Close

Click OK

If you've tried the above but are still having issues or using a browser other than Internet Explorer and are experiencing issues then try the following:

Visit https://startscreen.shi.com/auth/signout

Close all your browsers

Open a new browser and visit https://startscreen.shi.com and try to sign in again

As your partner, SHI is able to assist you with Microsoft Fasttrack services like, request for funding and Success plans. The steps below with enable access to your profile in order to further assist.

Navigate to https://fasttrack.microsoft.com

Sign in with your Office 365 credentials

Complete you Company Name and Country

Select "Microsoft Customer" User Type, then click Save

Once the Organization profile has been created:

Click the ellipses (...) from the left navigation next to your organization name

Select "Team Members"

Enter the email address of the SHI advisor assisting you

Click "Send Invite"

Once your organization has decided to start using Office 365, you will need to set up an Office 365 tenant account (sometimes known as organizational account) and Office 365 creates a domain for you, like tenantname.onmicrosoft.com. Sometimes the tenantname you want is not available:

Microsoft Online Password Reset

Now what?!

Some customers are fine to select a new tenant name and continue on. However, if there is a specific tenant name you want, here are two processes to try:

Find out if someone in the organization has previously created a trial tenant or signed up for other related services.

Often, someone in the organization has created an Office 365 trial using organization credentials. This also applies to other Microsoft Cloud applications, like Power BI account and Dynamics CRM. These applications utilize the Office 365 platform and the subscriptions are managed in the Office 365 Admin Center. The first person to set up any of these accounts is automatically provisioned as the global administrator.

Check with the IT team and any admins within the organization. If you are able to find the user who created the tenant:

Have them login to https://portal.office.com

If the page redirects to office.com, click the waffle and select Admin to go to the admin center

Add a new user and assign global admin privileges

The new admin is now able to log in and continue provisioning Office 365.

Call Microsoft Billing and Subscriptions

Call Microsoft Billing and Subscriptions (1.800.865.9408) to inquire if the desired tenant name is an active or trial subscription. Through a process of elimination try to narrow down if it was created by someone within the organization.

For security purposes, Microsoft cannot give out any information; however, they can confirm information that you provide.

Some things to try: Ask if the phone number starts with a specific area code; Verify your office address; Try specific names or email aliases.

What if the individual no longer works for the organization?

If it turns out that the employee who created the tenant is no longer with the organization and you are unable to contact them, you can try the reset password wizard. This will only work if they used their work email in the contact info when creating an ID. If they used a personal email account, out of luck.

Create a temporary mailbox for that person in Exchange

Useand input a user ID

The new password will be sent to the contact email address. If they used the organization email address, it will be sent to the new mailbox you created.

Can Microsoft reset the password?

If it has been established that the tenant has been created by someone within your organization, Microsoft has to contact anyone listed as admin. If they do not hear back within 24 hours, they will reset the password, but you still need to now the user ID.

Now that you have purchased a Microsoft Online service, such as Office 365, youll need to associate or set up an Organizational Account for that service. There are multiple Online Services available from Microsoft: Azure, Intune, Dynamics 365 (formally Dynamics CRM), Office 365, and other add-on and stand-alone services.

This articledeals specifically with Office 365 and it assumes you have already signed up forthe service and are now ready to activate.

You can either activate from the Volume License Service Center (VLSC) or use the Express Activation from tenant discovery email provided by the Microsoft Online Services team.

Activate through VLSC

Sign into VLSC, select the Online Service Activation tab.

Select the Licensing ID for the online service you want to activate and click Manage Activations.

This should open a Volume Licensing Service Activation screen where you will need to choose one of two options:

I have an account for my organization to use

Choose this option if you have an existing Office 365 tenant set up as a trial or pilot within the organization.

This is different than the login for the VLSC.

If you have an organizational account, sign in andproceed to step 4.

I need to create a new account for my organization to use

If you need to create an organizational account and subsequent Office 365 tenant, click this option and see section How to Create an Organizational Account / Office 365 Tenant

You will be directedto a page asking you to sign in with your Office 365 credentials.

After you sign in, you will be taken to a page where you can activate your online services. Select service you want to activate and click Start Activation.

This process ties your VLSC purchase to your Office 365 tenant.

For future purchased, licenses will still need to be reserved in the VLSC, but management of the subscription (assigning licenses, etc.) will be done in the Office 365 Admin Portal.

In the get started with Office 365 dialog box, click the check box next to I understand. I'm the right person to be doing this for my organization.

Click Start.

If there isa product key (Microsoft is moving to a keyless system), the system will automatically enter the key for the service. Click next.

Verify the number of licenses is correct, click redeem.

Office 365 should show the number of new licenses that have been activated. These licenses are ready to be assigned to users.

For more detailed instructions, download the Activate Online Services (here) document.

Express Activation

For customers with Enterprise agreements, every online service reservationstarts with the Microsoft Online Services team sending a "tenant discovery" email describing how to activate online services.

If your agreement has an existing Tenant, your reserved licenses will be added to the existing Tenant. Once the reserved licenses are ready to be assigned, the person who placed the reservation and the Tenant Admin will be notified.

If your agreement does not have any existing online services, e.g. this is your first reservation or order, the person who placed the order will receive an activation email from Microsoft. The default contact at your organization for the activation email is the Online Services Manager (OSM). If no OSM is designated, the email will go to either the VLSC Online Administrator, the Notices Contact, or the Online Administrator.

When you receive the Tenant Discovery email, there will be an option to either "Sign In" or "Sign Up". It is imperative that you select the correct option, as the action cannot be changed; this ties the tenant to your VLSC and EA.

Sign In:This means you have login credentials for an existing Office 365 tenant. This may have been set up asa trial, forpilotingpurposes, or paid subscriptions purchased separate from your EA.

Sign Up: This means your organization does not have an existing Office 365 tenant. You will directed to create the tenant for your organization.

Activate Online Services

Existing online services customer

Click Sign In on the tenant discovery email.

Login using your Office 365 credentials and confirm the correct amount of licenses have been added to your tenant.

New online services customer

Click Sign Up on the tenant discovery email. You will be taken to the Microsoft Office 365 site to create a new account profile.

Follow the steps to create a new User ID and Tenant Domain Name for your organization.

Once you create a tenant domain name, this cannot be changed. Microsoft will add "onmicrosoft.com" to the domain name you select.You can add your organization's custom domain later so that users will not need to login in with the "onmicrosoft.com".

The tenant domain name will be used for applications like SharePoint online and cannot be customized ... i.e. yourcompanytenantname.sharepoint.com.

Once the profile is complete, your new tenant will be provisioned.

What if the tenant name my organization wants is not available?

This does happen on occasion. Choosing a tenant domain name is very much like selecting a new dot com, if someone else already owns it, you'll have to choose another.There is a chance thatsomeone within yourorganization created a trial using your organization name, the trick is finding who that person is and getting the proper admin access.

Check with the IT team or any admins within the organization

Send an email to the organization asking if anyone had signed up for Office 365 using the organization name. The first person to create an account is set as the Global Admin.

If you are able to find the individual, have them sign into Office 365, create a new user account for you and assignGlobal Admin permission.

You can now log in and change that user's permissions.

You can contact Microsoft Billing andSubscriptions (1.800.865.9408) andthrough a process of elimination try to narrow down if it was created by someone withinyourorganization.

For security purposes, Microsoft cannot give out any information, but they can confirm information you give them.

Some things to try: Ask if the phone number starts with a specific area code; Verify an address of one of your offices; You can try specific names or email aliases.

Additional Resource Links:

Online Service Reservations for EA

Create an Organizational Account

VLSC Training and Resources

Activate services without the VLSC

Though it is not necessary for use, some customers prefer to have the Start Screen rendered in their SharePoint Online environment in order to have the tenant name in the URL and the Office 365 header.

Deploy Start Screen to SharePoint

Click Settings in the upper left over the profile picture.

Click Deploy in the left navigation.

In the Deploy Start Screen to SharePoint dialog:

To deploy the Start Screen to your root site ( https://tenantname.sharepoint.com ), leave the Destination Site Relative Path blank.

To deploy to another SharePoint site, type the relative path in the Destination Site Relative Path.

Click Deploy.

The Start Screen is now deployed. A link is provided to the SharePoint site where the Start Screen is rendered.

Common Issues

If the Start Screen will not deploy

Verify that you have permissions in SharePoint to configure a site collection.

If the Start Screen will not deploy to the SharePoint root site ( https://tenantname.sharepoint.com )

The admin must enable scripting to the root site collection by running a powershell cmdlet:

Set-SPOsite <SiteURL> -DenyAddAndCustomizePages 0

See Enable Scripting to the Root Site below for instructions.

Enable Scripting to the Root Site

Go to https://www.microsoft.com/en-us/download/details.aspx?id=35588

Download the SharePoint Online Management Shell.

Search and Open SharePoint Management Shell as an Administrator

Connect to the environment

Connect-SPOService -Urlhttps://YOURTENANT-admin.sharepoint.com-credential [email protected]

Input Password at Prompt

Enable scripting

Set-SPOsite https://YOURTENANT.sharepoint.com -DenyAddAndCustomizePages 0

Follow instructions to

Getting started with Cloud Climb is easy. We provide self-service installation methods for both our Cloud Climb Base Camp and Start Screen for Office 365 products.

Here's what you need to know:

Cloud Climb Base Camp

Follow our Cloud Climb Base Camp Access Guide.

You will be given access immediately through a 30 day trial. Once your assignment of Digital Partner of Record to SHI has been confirmed your trial expiration date will be removed.

Start Screen for Office 365

Follow our Start Screen Installation Guide.

Note: The account used to install the Start Screen must be an Office 365 Global Administrator.

Again, you will be given access immediately through a 30 day trial. Once your assignment of Digital Partner of Record to SHI has been confirmed your trial expiration date will be removed.

Each user must have created their OneDrive for Business site in order to follow sites. This is because SharePoint uses OneDrive for Business to store sites you follow.

Simply click OneDrive from the Office 365 app launcher. The first time you visit OneDrive for Business it will create your site and you'll be able to follow sites going forward.

Introduction

The Cloud Climb Base Camp is a Portal full of videos, content and the technical answers you need to lead your organization to the cloud.

Technical readiness is a core factor to a successful adoption of the cloud. That's why we've focused on creating and curating content that is targeted three key audiences.

Technical Decision Makers

Administrators

Helpdesk

Getting Started is Easy

To get started using the Start Screen:

In your web browser, go to https://cloudclimb.shi.com

Click Log in to Cloud Climb Base Camp and sign in with your Office 365 credentials

Select Accept on the permission screen.

You will be asked to accept a set of Terms and Conditions. Click the checkbox next to your name and click Accept. Note: Only the first user within your company must accept the terms and conditions.

Review the instructions for setting Digital Partner of Record to SHI and clickContinue.

You made it! You should now see the Cloud Climb Base Camp homepage.

Introduction

There may be a need to clear your browser cookies to fix an issue related to your Start Screen. Please follow these instructions with regard to which browser you might be utilizing.

Identify Which Browser You Are Using:

Clearing Cookies in Microsoft Edge:

Open Microsoft Edge

Click Ellipses, then click Settings, then click Choose what to clear

Put a Check Mark in the Cookies and saved website data and remove all other Check Marks, then click Clear and you will receive a prompt verifying All Clear! DONE

Clearing Cookies in Internet Explorer:

Open Internet Explorer

Click on the, then click Internet Options

3. On the General Tab click Delete

Remove all Check Marks except Cookies and Website Data then click Delete

You will receive this confirmation message

Clearing Cookies in Mozilla Firefox:

Open up Firefox

Click on, then click Settings, then click History

Click Clear Recent History, then removal all Check Marks except Cookies, then click Clear Now

4. DONE

Clearing Cookies in Google Chrome:

Open Google Chrome

Click, then click More tools, then click Clear browsing data

Change the top box to The Beginning of Time, then Check Mark Cookies and Others, then click Clear Browsing Data

Done

Clearing Cookies in Safari:

Click, then click Preferences

Click on the Privacy Tab, then click Remove All Website Data

Finally click Remove Now

DONE

Absolutely!

To add a custom tile for the Start Screen to the My Apps page and App Launcher, view this article in Office 365 Admin Help.