Shinesty FAQs

First off, thank you for your service.

Secondly, hell yes we have a military discount.

There is an ID.me section at check out where you can input your info.

Hit us up as fast you can via live chat, or shoot us an email. Wedon'thave a huge time window to make this happen though, so if you wait too late, you might be S.O.L. Were so damn fast in the warehouse.

HEADS UP ANY CHANGE TO A SHIPPING ADDRESS OR ORDER WILL DELAY SHIP TIMES BY 48 HOURS OR TWO BUSINESS DAYS.

Be sure to have the following information ready:

Order number

Middle Name

Your favorite frosty beverage

The name of your unborn child

The last place you went on vacation

If you only have one thing from the list above, just make sure it's your order number.

To shoot us an email-

You'll need to click the, "email us", button. Then, type in "I want to cancel my order." and hit continue.

After suggested articles are brought up for you click the "I Still Need Help, Submit my question" button on the bottom left of the popup to send us an email or chat in.

After you hit, "I still need help", above it'll bring up this screen. Then, you can either chat with us during business hours (M-F 9AM-5PM MST) or email us and we'll get you squared away!

Totes, we're actively working on a customer dashboard so you can make all these changes yourself. But right meow, we'll need to make the changes for you.

The quickest way to make any changes is reaching out to us via Chat on the website during business hours. It will be a red box that pops up in the bottom right corner of the website like so:

[email protected] ----->

Chatting in will get you the quickest resolution in the fastest time.

You can always reach out to Customer Service at any time by emailing us your question to:

Or if you don't want to do either of those, then you'll need to click the, "email us", button and follow all these steps that will ultimately get you to do either of the above options. After suggested articles are brought up for you, click the "I Still Need Help Submit my question" button on the bottom left of the popup to send us an email or chat in.

After you hit, "I still need help", above it'll bring up this screen. Then, you can either chat with us during business hours (M-F 9AM-5PM MST) or email us and we'll get you squared away!

It's right here for you!

Winter 2019 - https://www.shinesty.com/pages/winter-catalog

Winter 2018: https://view.publitas.com/shinesty/2018-holiday-catalog/page/1

Summer 2018: https://www.shinesty.com/pages/summer-catalog-2018

When you say track your package, well assume you mean your order.

You could take the easy route and visit the order tracking page: https://www.shinesty.com/pages/order-lookup

Or dig through your GQ membership emails in your inbox and look for the shipping email we sent you automatically. Click the tracking number within, and voila.

Depends on what youre returning. 98% of what you decide to return can be refunded with your hard earned money, or you can choose store credit. Swimwear and boxers can ONLY be returned for store credit. Check out the dirty deets of the return policy blah blah blah here.

What are you doing reading this FAQ? Quit wastin time and give us a shout via live chat or a call so we can make sure we help get that charge squared away.

Be sure to have this info ready:

Charge date

Charge amount

Last 4 of the credit card

Type of card

Returns can take up to 2 weeks from the time we receive the item in house. Meaning it can take up to two weeks for you to get that gift card or refund issued. We issue all refunds and gift cards on Monday's and Friday's(Holiday's excluded.)

Once we release the funds from our system, your hard earned money is in the hands of the banks of corporate America. Hit your bank up and give them the 3rd degree to find out where your dough is. If youre unable to track your money down, contact us so we can lend a hand.

You can login or create your Shinesty account by following this link

1.) When you following that link you'll get to a page that looks like this:

[email protected]

2.) After you fill out your information and click "Create Account" the screen will change and show you this message: We have sent an email toyour email address, please click the link included to verify your email address.

3.) Go log in to the email account that is listed and click on the new email from Shinesty in your inbox. When you open it it will look like this:

4.) Click the blue "Activate your account" button and it will take you back to the website and log you into your account which will look like this:

In your account you will be able to see all your past orders and manage your boxer subscription.

If you run into any issues or have any other questions feel free to reach out to Customer Service for help.

The quickest way to reach us is via Chat on the website. It will be a red box that pops up in the bottom right corner of the website like so:

----->

Chatting in will get you the quickest resolution in the fastest time.

You can always reach out to Customer Service at any time by emailing us your question to:

Or if you don't want to do either of those, then you'll need to click the, "email us", button and follow all these steps that will ultimately get you to do either of the above options. After suggested articles are brought up for you, click the "I Still Need Help Submit my question" button on the bottom left of the popup to send us an email or chat in.

After you hit, "I still need help", above it'll bring up this screen. Then, you can either chat with us during business hours (M-F 9AM-5PM MST) or email us and we'll get you squared away!

Ah, the classic rotary telephone. Phone support is not something we offer at the moment because it's the 21st century. Jokes aside, we actually prove to be more efficient (which meansfaster)via email ( click here to send us your hate mail, love notes) and live chat. If you need to email or chat in please be sure to click this button when using the link above. After you click the link above click this button on the popup

With the attempt of evolving from past methods our grandparents used, here are other communication channels we've moved away from:

Fax Machines

Morse Code

Nextel Chirp

Telegrams

Singing Grams

Really, any kinda grams

Pigeon Carrier (though, we'll be impressed if we get one of these)

Horseback Message

Snail Mail

We're actively working on a customer dashboard so you can track these boxer shipments yourself. But right meow, you'll need to reach out to us for the tracking info.

The quickest way to reachout to us is via Chat on the website during business hours. It will be a red box that pops up in the bottom right corner of the website in the Help Center or at checkout like so:

[email protected] ----->

Chatting in will get you the quickest resolution in the fastest time.

You can always reach out to Customer Service at any time by emailing us your question to:

Or if you don't want to do either of those, then you'll need to click the, "email us", button and follow all these steps that will ultimately get you to do either of the above options. After suggested articles are brought up for you, click the "I Still Need Help Submit my question" button on the bottom left of the popup to send us an email or chat in.

After you hit, "I still need help", above it'll bring up this screen. Then, you can either chat with us during business hours (M-F 9AM-5PM MST) or email us and we'll get you squared away!

Let me stop you, there's about a 99% chance you've never activated your account and are really just mad at yourself.

Accounts must be activated by email, so when you create the account you need to be sure you activate it.

If you don't see it in your inbox please check your spam folder.

Otherwise, you'll be writing an email to us saying, "I get your stupid emails, why can't I log in?" or "This is a scam, I cannot get into my account!"

99 percent of those emails never activated their accounts.

Create your account. Get your life together.

If you're looking for expected arrival date, check the product pages as we list all info there.

We list the expected delivery dates in the product title, or the drop-down used to select your size.

Peep the examples below -

This aint Costco, but if you think youre a Shinesty high roller, hit us up and well take care of you.

To hit us up-

You'll need to click the, "email us", button. Then, after suggested articles are brought up for you click the "I Still Need Help, Submit my question" button on the bottom left of the popup to send us an email or chat in.

After you hit, "I still need help", above it'll bring up this screen. Then, you can either chat with us during business hours (M-F 9AM-5PM MST) or email us and we'll get you squared away!

Right now, we ship to 194 countries - that's right, ONE HUNDRED NINETY-FOUR.

Regardless if you're the depths of Adelaide, Austrailia, or the tiny corners of Morocco, Shinesty's comin' to you, baby.

To see all the countries we ship to:

Add items to your cart

Start scrolling from the exhausting list of one hundred ninety-four countries to pick from.

Note: No one's figured out how to ship to the Bermuda Triangle yet, so if you're there, you're pretty much s*** out of luck. But have a drink with Amelia Earhart for us.

Buy the item early at our discounted pre-order price

Hang tight

As soon as the item arrives in our warehouse, well turn it around and send it to you

Oh shit! Contact us now and well do our best to make it right. We try to make sure everything arrives on time, but once it leaves our warehouse were at the mercy of our carrier pigeon, Sir Tobin, and his gaggle of hombres over at the postal services.

Almost all our gear will have a size guide right on the product page. Look for this blue button and it'll bring up a size guide.

Heads up, inseam also means length for pants!

We can ship anything as fast as one business day (within the US). To find out what shipping options you have for your area, all you'll need to do is add some goods to your shopping cart, and toss in your shipping information at checkout (way before you put any sacred credit card information in the system).

Speaking of the system, it'll show you the shipping options you have available, as well as what date you can expect receiving your order, too.

The fastest way to get something else is to place a new order. To return what you've spent your hard earned cash on, visit our Return Center and process your order as a return for a refund. This way, when it gets back here to us, it'll be refunded since you would have already bought the replacement to get to you faster.

We're working to see if we can get more in, but guarantees are a dangerous game to play. If you haven't already, sign up to get an email notification so when we do get them back in stock, you're alerted right away. To sign up, look for the "EMAIL ME" on the product page. Make sure you select what size to get emailed about. If there's no "EMAIL ME" option, then our design team is likely heading in a different direction.

We always recommend having a back up plan just in case they aren't restocked in time. Plan B's are always smart to have on hand anyway...

Ah bummer, but hey shit happens we get it.

If the package has already shipped, meaning a label has been created, then you would be responsible for contacting the shipping carrier to make the change.

If the order is returned to sender, we'll refund it to the original payment method.

Generally, your best choice to get the item to you the fastest is reordering, using the correct shipping address.

We will not cover a reship for an order that is delivered to an incorrect shipping address, so be sure you're not fat fingering in your addy.

Sign up here to get all that heat sent right to your mailbox!

I'm glad you asked. It's a love story for the ages. It all started when we were young and new. The warehouse and the office. Connected at the hip. Side by side. We were literally inseparable. We did everything together and made the weirdest memories we'll both cherish forever. But like all good things...we grew. And before we knew it the warehouse was moving on to bigger and better things. They were destined for the big city lights of Denver. It was hard. There were tears. (from joy or sadness? we'll never know..) But now they have a new hustle. And they're crushing it. But these people they're running with now, go by the name of "OSHA" or some shit, keep telling her she big and bad. So due to safety concerns, you can't pick up your order.

Some of our stuff sells out faster than that Yodeling kid Mason Ramsey. There are a couple ways to get what you're after though.

First,our email re-stock notification located right on the product page. (see picture below) It'll be associated with the size you need.

If there's no restock email option, there's a chance that baby is gone for good. However, all is not lost. You can sign up for our email newsletter (at the bottom of shinesty.com) as that's where we'll let folks know when we restock hot items or launch cool new gear.

We're located in the heart of Boulder, Colorado, where old people come to be born again, and young people come to take advantage of the all things Colorado has to offer: different beer, sunshine, and an unhealthy amount of Arugula.

Someone smart once said that opinions are like fartseveryone has them andthey'rehard to hold in. Then, when you let one slip everyones going to know it and at least one person is going to leave the room. Click here to meet the team and decide for yourself.

"If someone ever tells you it's not a pyramid scheme, it's definitely a pyramid scheme." So, we're not going to say it's not a pyramid scheme. You can decide for yourself.

Before you break out the pitchforks, Cowboy's fans, know that we tried. We tried reaching out to someone at the Dallas Cowboy's HQ, but no one got back to us. If you know anyone that we can get in touch with at the CB HQ, definitely let us know.

Sign this petition and let dem Cowboy's know we want those blazers!

https://www.change.org/p/shinesty-com-jerry-jones-of-the-dallas-cowboys-to-let-us-make-a-dallas-cowboys-suit-for-america-s-team

Look at you, high roller. Start by initiating a return here. Youll be responsible for paying the difference in item price, but well cover shipping like we would for a standard exchange. Call, text, or chat us for your shipping code.

To reach out to Customer Service -

You'll need to click the, "email us", button. Then, after suggested articles are brought up for you click the "I Still Need Help, Submit my question" button on the bottom left of the popup to send us an email or chat in.

After you hit, "I still need help", above it'll bring up this screen. Then, you can either chat with us during business hours (M-F 9AM-5PM MST) or email us and we'll get you squared away!

When ordering any one of our super rad jackets, you always have the option to add pants or not. A lot of our suits come as a full suit so the pant option is listed, however some people just like the no pants dance, and for that reason we have added a "No Pants" option.

After you select the size of your jacket, you'll have to "Select Waist Size" and when you click this drop down box you should see the option for "No Pants". If you do not see it right away try scrolling down within the size box. Sometimes it is at the very bottom.

RETURN POLICY

Free exchanges and returns for all US orders! In order for a return to be good to go, theyve gotta meet the following:

Merchandise must be postmarked within 60 days of it arriving to our warehouse

Merchandise must be unworn, unwashed, unaltered

Merchandise must have all tags, including Shinesty hangtags attached

All suit returns must include the original suit box in its original condition, without labels.

Exchanges: We offer free exchanges for all orders placed and shipped within the US. Exchanges can take up to 2 weeks to be processed and resent, including shipping times. Note: If you need something faster, we recommend placing a new order and processing the exchange as a return instead. Click the button to the right to get started.

Swimwear: You can currently return swimwear for store credit. If youre returning swimwear, here are some extra guidelines:

Swimwear must be unworn, unaltered, and have their hygienic liner intact (where applicable)

Exchanging Bikinis: You can exchange sizes of tops or bottom

Returning Bikinis: both top and bottom of the same bikini must be returned for it to be refunded

Returning a Gift: All gift orders returned are refunded in store credit. Well issue a Shinesty credit for the amount of the returned item(s), or we can credit the purchasers original form of payment. Hit us up here for more details.

Items Ineligible for Refund/Store Credit

Underwear (naughty bits and all)

Solo bikini tops, or solo bikini bottoms

Damaged/Worn Items

Returns received after 60 days

Free gifts or promotion items with retail value

New items with missing/damaged packaging

Shipping charges, except in cases where we made a mistake

Import or VAT charges

INTERNATIONAL RETURNS

We ship all international orders DDP (delivered duty paid) so you don't get any hidden fees when you receive the package. You pay one price, one time.

Were currently unable to provide return labels to international customers. Exchanges are also not accepted for international customers.

If you wish to send your order back, use the address below. Note: you are responsible for all applicable costs:

Shinesty Exchange CenterATTN: Returns5755 Washington St, Unit BDenver, CO USA 80216

Aside from the fact that its 21st century, its way more secure to place an order over the interwebs. Wedon'twant to sacrifice your security, or your social status when people find out you place orders over the phone still.

Other forms of outdated communication that wedon'tuse are (but not limited to) as follows:

Fax Machine

Morse Code

Smoke Signals

Two Way Pagers

Nextel Chirp

Fortunately, this process just got a whole lot simpler. We've just built Shinesty's new online return center, so now, you'll be able to exchange and return all on your own. You can start an exchange from any mobile device, any desktop, and from anywhere in the world that doesn't have third world internet.

Make sure you have your order number and the email address on the order handy because you'll need that to get in the system.

To get to the new return center, visit this link and click the "start returns" button: https://www.shinesty.com/pages/2016-shinesty-return-policy

If you run into any problems along the way, definitely let us know so we can get that fixed.

Sometimes it's sneaky and ends up in your spam folder, so check there first.

Not there? Be sure you're using the right email address and didn't send this to your porno spam email account you never check.

Still not there? Then hit us up and we'll resend it to you.

To hit up the CS team-

You'll need to click the, "email us", button. Then, after suggested articles are brought up for you click the "I Still Need Help, Submit my question" button on the bottom left of the popup to send us an email or chat in.

After you hit, "I still need help", above it'll bring up this screen. Then, you can either chat with us during business hours (M-F 9AM-5PM MST) or email us and we'll get you squared away!

First off, pat yourself on the back for spreading the wealth that is Shinesty. Next, all you have to do is wait 24 hours after your friends makes their purchase of $80 or more. When that happens, we'll fire off an email with that discount code so you can use that at check out.

Voila.

Dont worry, your hard-earned credit is still good here. The most common errors we see are:

The CVV (three digit code on the back of your card) is incorrect: Move your fingers out of the way and make sure you typed it correctly.

The billing zip code you entered does not match the billing zip code on the card:You live in Cali, but your card's billing address is in Idaho. Use the address where you got the card in the mail.

Your bank is confused: If you rarely use your card to buy unique stuff like ours, then your bank may be wondering what the hell is going on, and holding the transaction because they think someone jacked your shit. Call the bank and tell them to slow their rolls, and that it's you trying to make the transaction. Once they lift the hold, give 'er another go, eh?

If all else fails, get a brand new credit card solely for purchasing our goods.

Ah, shit. There could be a ton of reasons for that to happen: you got bitten in the hooch by a passing bald eagle, you're aggressively hot-yoggaing at that studio with the cute girl you keep stalking, or you're working your ass off tossing lumberwood into the back of a Dodge Ram like in the commercials.

Either way, we built some care instructions for all working types to help prevent wears and tears. Printed on the back of your Ball Hammock Boxers are care instructions. Because you're probably wearing them right now, and to prevent you from putting your face in direct proximity to where your ass has been, we blew up the care instructions here for you:

Following these care instructions will help prevent some commonly associated symptoms like holes appearing in your underwear after one or two washes, or piling of the internal linings.

You know how girls have that favorite shirt that they never dry? Think of our boxers as your new favorite item that needs (and deserves) a little more TLC than the rest. I mean these babies are a hybrid of two amazing fabrics. When I looked on the internet for MicroModal care I found helpful hints on Microfiber and Modal materials:

DO NOT USE FABRIC SOFTENER AS IT DEGRADES THE MATERIAL CAUSING RIPS!!!!

Microfiber:

Usually comprised of nylon, polyamide and spandex, microfiber fabrics are silky soft, stretchy and quick drying, making the need for a dryer unnecessary.How to Wash:Wash in cold to warm water on a very basic cycle (or permanent press, if available).How to Dry:Since a too-hot dryer can actually melt the synthetic fabrics, we recommend air-dry only, and in the shade.

Modal, bamboo and other natural fibers:

Natural fibers like modal and bamboo are known for their ultra soft textures, but washing on too harsh a cycle can cause lint pills to develop.How to Wash:Separate lights from darks, and wash separately. Machine wash in cold to warm water, preferably on the delicates cycle, anddon'tuse bleach or fabric softener.How to Dry:Air dry in the shade. If youre in a hurry, tumble dry on the lowest heat setting and remove as soon asthey'redry.

Source:https://www.underwearexpert.com/underwear-101/underwear-washing-instructions/

At this time free shipping on subscription boxers is only available in the USA.

If you're an International customer sign up for our email newsletter, at the bottom of shinesty.com. That's where we'll make the announcement when International shipping is live for boxer subscriptions.

Yes, of course you do.

As much as we'd love to be exempt from government regulations, that ain't how the world works. Fortunately, for you, we include your duties and taxes in your charge breakdown like in the example below:

This way you won't be hit with any additional charges later on. It's all rolled into one price that you can decide on before completing checkout.

In most cases, we've seen instances of international shipping taking 10-15 business days. In reality, it all boils down to how far away you are. If you're the neighbor to our North, likely on the quicker side. If you're in South Africa, likely a little longer.

Plan accordingly.

Thanks for signing up for our epic newsletter! Most newsletters totally blow but ours don't!

Super sorry for any confusion those discount codes are good for $10 off any order with a subtotal of $30.

What that means is the total of the items in your cart has to be equal or greater than $30 for that code to work.

Yep!

We're actively working on a boxer subscription customer dashboard so you can make these exchanges yourself. But for right meow, you'll need to make the exchange through www.returns.shinesty.com

Make sure you have the correct email address and order number to input to get the ball rolling.

If we allowed that, then we'd have to go back to making porn to keep the lights on in this place.

You can, however, use one discount code per regular orders placed through the site.

The boxers tend to run larger rather than smaller. Just like you. So if youre on the fence between getting a large or extra large, go for the large.

Not right meow. You'll need to email with your order number and discount code, after you place the order to get the discount. [email protected].

That youre even reading this is irrefutable evidence of your genius. Your friends will be forever indebted to you for telling them about Shinesty.

You can select which style (classic, wild, or surprise) and we will send you our newest version of that style each period. If you don't like a particular style you have, we can swap you out for free no problemo.

Just go to www.returns.shinesty.com and enter your email address and order number. It will take you through the necessary steps to get a prepaid shipping label emailed to you so you can send back the old pair, then select the new. If you have trouble selecting a new pair just reach out to Customer Service via chat on the website, or you can email us any time at [email protected]

Use this handy dandy chart! If you don't have a measuring tape, use anything that's flexible and will be able to wrap around your body. We've had a dude on a job site use some rope, then measured the rope. Anything that works to get those numbers.

Besides the fact that shit happens? We (men) keep our boxers WAY past their expiration date (7+ years on average). A subscription makes sure your balls are continuously getting the fresh, premium underwear treatment they deservefor a whole lot less than buying them one-off.