Silvercar FAQs

Silvercar NYC Brooklyn Downtown is located at 475 Dean St., Brooklyn, NY 11217.

Our normal operating hours are 8AM to 6PM, Monday through Sunday. We cannot guarantee availability for reservations made within 2 hours of the desired pick-up or drop-off time or made during overnight hours when we are closed. Justcontact us at (646) 627-7474, or by emailing [email protected] whenbooking to inquire about special accommodations.

If your rental has already started and you need to change your drop off schedule, you can modify your reservation in the Silvercar application.

The Silvercar NYC - Brooklyn Downtown drop-off address and driving directions can be found in the cars navigation system by going to NAV -> Destinations - > Favorites.

You can always receive 24/7 assistance by submitting a request.

About this Silvercar location We are right around the corner from the BarclaysCenter in the parking garage at 475 Dean Street, Brooklyn NY 11217.We will get you in your car and on the road faster than any other car rental company because we have no counter, no lines, no up-sells or carbon contracts to sign. The car is ready to go when you get here, so you only need to scan and go! Weve timed it all. We know!

When youre about 5-10 minutes away, When youare about 5-10 minutes away, please tap the "ON OUR WAY" button and we will have your car ready to go. When you arrive you'll see an entrance driveway to the garage - we'll meet you right there!

Want your Audi delivered?We can deliver & pick up your car in our Brooklyn/Queens coverage zone. Submit a request for delivery, if confirmed, a $75 fee for pickups Monday-Thursday or $100 fee for pickups Friday-Sunday willapply.

Brooklyn Delivery Area

submitting a request

If you have any specific questions regarding pick-ups and drop-offs please contact us at (646) 627-7474.

You can always receive 24/7 assistance by .

Not contained in the quoted price breakdown, if you incurred any toll charges while driving a Silvercar, you can expect an adjusted receipt showing the tolls that you have been charged. If toll charges are assessed you will also be billed a one-time administrative fee of $4.95.

While we strive to charge tolls at the same time you return the vehicle, some agencies take longer to process tolls, in which case those charges, and the administrative fee, may be billed to your credit card at a later date. In most cases, you will receive the updated receipt within 11 business days but we cannot guarantee this timeline if there are delays from the toll authorities. No administrative fee will be charged if you do not use an automatic toll charge system.

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About this Silvercar locationWe are located off-site, butdon'tlet that scare you. We will pick you up at the curb and get you in your car and on the road faster than any other car rental company on-site because we have no counter, no lines, no up-sells or carbon contracts to sign. The car is ready to go when you get here, so you only need to scan and go! Weve timed it all. We know!

When you arrive at Charlotte Douglas International Airport, please open your Silvercar App to notify us of your arrival.

Follow signs for ground transportation.

Exit the terminal on the lower level (Arrivals/Baggage Claim) and cross the street following signs for "Zone 1 - Off Airport Shuttles."

Once you're in Zone 1 (Blue columns) be on the lookout for a silver Audi. We'll pick you up and take you to our off-site location just a few minutes away.

You can also call or text us at (704) 464-1557

If you are a local renter, you can pick up the car directly from our location at 3101 Yorkmont Road, STE 1600, Charlotte, NC 28208.

On-siteparkingis currently not available at this location. If you have any specific questions regarding local pick-ups and drop-offs, please contact us at (704) 464-1557 during business hours.

You can always receive 24/7 assistance by submitting a request.

Silvercar Washington Dulles is conveniently located just outside the main entrance to Washington Dulles International Airport. The address is 44900 Falcon Place STE 123 Sterling VA 20166.

Our normal operating hours are 5 am to 11 pm, Monday through Sunday. We are happy to accommodate your arrival and departure schedule outside normal operating hours by pre-arrangement. We cannot guarantee availability for reservations made within 2 hours of the desired pick-up or drop-off time or made during overnight hours when we are closed. Justcontact us at(703) 879-3356, or via emailing [email protected] when booking to inquire about special accommodations.

If your flight is delayed, please let us know. We do our best to accommodate late arrivals after our closing time; however, we cannot guarantee availability beyond that time.

If your rental has already startedand you need to change your drop off schedule, you can modify your reservation in the Silvercar application.

The Dulles drop-off address and driving directions can be found in the cars navigation system by going to NAV -> Destinations - > Favorites.

You can always receive 24/7 assistance by submitting a request.

About this Silvercar locationWe are located off-site, butdon'tlet that scare you. We will pick you up at the curb and get you in your car and on the road faster than any other car rental company on-site because we have no counter, no lines, no up-sells or carbon contracts to sign. The car is ready to go when you get here, so you only need to scan and go! Weve timed it all. We know!

When you arrive at Washington Dulles InternationalAirport, let's roll! Grab your bags and press the "Pick Me Up" button below to let us know you've arrived.

From Terminal Baggage Claim Level: Follow the signs for Door 4 Passenger Pickup and proceed UP the ramp to the arrivals level and outside.

Be on the lookout for a silver Audi outside of Arrivals Door 4. Your Concierge will pick you up curbside.

You can also call or text us at(703) 879-3356

If you are a local renter, you can pick up the car directly from our location at 44900 Falcon Place STE 123 Sterling VA 20166.

On-siteparkingis currently not available at this location. If you have any specific questions regarding local pick-ups and drop-offs, please contact us at(703) 879-3356 during business hours.

You can always receive 24/7 assistance by submitting a request.

SILVERCAR, INC.

1. TERMS OF USE

Introduction

Silvercar, Inc. (Silvercar, Us or We) provides its Website and mobile application (Site) for your use, subject to these Terms of Use and your compliance with all applicable laws and regulations. Please read these Terms of Use carefully. By clicking "Accept" or by accessing and/or using the Site, you fully and unconditionally accept and agree to be bound by these Terms of Use. Silvercar reserves the right to revise these Terms of Use, and if we do We will notify you of the changes and obtain your agreement to the changes. If you do not agree to these Terms of Use or to any changes made hereto, please do not visit or use the Site. Your continued use of the Site after notice of changes to these Terms of Use constitutes your acceptance of such changes.

Use Of The Site

Silvercar maintains the Site for your non-commercial, personal use. Your use of the Site for any other purpose is permissible only upon the express prior written consent of Silvercar. We reserve the right in our sole discretion to terminate or restrict your use of the Site, without notice, for any or no reason, and without liability to you or any third party. You must be at least 18 years of age to use the Site. If you are not at least 18 years old, you must not access or use the Site.

Code of Conduct

While using this Site, you agree not to:

Restrict or inhibit any other visitor from using the Site, including, without limitation, by means of "hacking," "denial of service" attacks or defacing any portion of the Site;

Use the Site for any unlawful or unauthorized purpose;

Express or imply that any statements you make are endorsed by Us, without our prior written consent;

Transmit (a) any content or information that is unlawful, fraudulent, threatening, abusive, libelous, defamatory, obscene, or otherwise objectionable, or infringes on our or any third party's intellectual property or other rights; (b) any material, non-public information about Us, any of our licensees or affiliates, or any third party without the authorization to do so; (c) any trade secret of ours, any of our licensees or affiliates, or any third party; or (d) any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities, or other unsolicited commercial communication (except as otherwise expressly permitted by Us);

Engage in spamming or flooding;

Modify, adapt, sub-license, translate, sell, transfer, reverse engineer, decompile, or disassemble any portion of the Site;

"Frame" or "mirror" any part of the Site without our prior written authorization;

Tamper in any way with the software or functionality of the Site, including, without limitation, transmitting or posting any software or other materials to the Site that contains any viruses, time bombs, Trojan horses, worms, cancelbots or other computer programming routines that may damage, interfere with, intercept, or expropriate any system, data, or information;

Use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, "data mine," or in any way gather or extract discount coupons or other content on or available through the Site, or otherwise reproduce or circumvent the navigational structure or presentation of the Site or its contents;

Harvest, scrape, or collect information about visitors to or users of the Site without their express consent;

Create a database by systematically downloading and storing all or any of the information on the Site;

Make postings of a commercial nature; or

Permit others, including those whose accounts were terminated, to access the Site through your account, username or password.

Making Reservations

All reservations and transactions made through the Site are subject to Silvercar's acceptance, which is in our sole discretion. Without limitation, this means that Silvercar may refuse to accept or may cancel any reservation or transaction, whether or not the reservation or transaction has been confirmed, for any or no reason, in our sole discretion, and without liability to you or any third party.

If you wish to make reservations or to purchase or request products or services described on the Site, you may be asked by Us (or, if you are purchasing or requesting the product or service through a co-branded area of the Site, by the provider of such product or service) to supply certain data applicable to your reservation or purchase, including, without limitation, credit card information and other personally identifiable data about you. You understand that any such personally identifiable data will be treated by Us in the manner described in our Privacy Policy and, if a Silvercar co-branded provider is involved, such data will be treated by such provider in the manner set forth in that provider's privacy statement; you acknowledge that We are not responsible for the information collection or privacy practices of these providers or any other third parties. You agree that all data that you provide in making reservations or purchases or requesting services will be accurate, current, and complete. You agree to pay all charges incurred by you or any users of your account and credit card or other payment mechanism at the rate(s) or price(s) in effect when such charges are incurred. You will also be responsible for paying any applicable taxes or fees relating to your purchases and reservations.

Verification of submitted data may be required prior to our acceptance of any reservation, purchase or order. Except as otherwise required by law or as otherwise expressly stated by Us, price, rate and availability of products or services are subject to change without notice. You acknowledge that reservations, purchases and services are subject to additional terms and conditions imposed by Us or by our affiliates, licensees or associates, including our Rental Terms and Conditions.

Used Vehicle Sales

In addition to other services offered, Silvercar offers used vehicles for sale from its existing fleet of vehicles. The following terms and conditions apply to each and every sale of a used vehicle by Silvercar. Silvercars vehicles are only offered for sale to citizens of the United States of America, eighteen (18) years of age or older, who have the capacity to enter into a valid contract to purchase a motor vehicle. All vehicles listed are only available for sale from Silvercars facility in Del Valle, Texas. Silvercar reserves the right to amend any part of the terms and conditions applicable to its used vehicle sales, at any time without notice and without incurring any obligation. Silvercar encourage you to periodically review these terms and conditions for amendments.

All used vehicles listed are offered for sale AS-IS: ALL VEHICLES OFFERED ON OUR SITE ARE SOLD AS IS, WITH ALL FAULTS AND SILVERCAR DOES NOT IN ANY WAY, EXPRESSLY OR IMPLIEDLY, GIVE ANY WARRANTIES TO CUSTOMERS. SILVERCAR EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ANY MANUFACTURERS WARRANTY STILL APPLIES TO THE ANY LISTED VEHICLE OR ANY COMPONENTS THEREOF, SILVERCAR DISCLAIMS ANY RESPONSIBILITY FOR SUCH WARRANTY.

All Sales Final: All sales of used vehicles by Silvercar are final upon Silvercars receipt of the full purchase price and title is transferred to the customer. After sale, Silvercars used vehicles are not eligible for return, refund by Silvercar, or subsequent discount.

No Financing: Silvercar does not offer financing for its used vehicles, or any other form of credit, and customers are responsible for the full payment due at delivery.

Customers Responsibility Insurance and Tags: After the sale of a used vehicle to a customer, Silvercar will cancel any insurance coverage, license, tags, or plates or registration on the purchased vehicle previously maintained by Silvercar. Although Silvercar may offer its customers assistance in securing proper insurance, tags, and plates, it has no obligation to do so, and ensuring that such items are secured and maintained is the sole responsibility of the customer.

Customer Drivers License: In connection with your purchase of a vehicle from Silvercar, you may be required to provide Silvercar with a copy or image of your drivers license. By providing Silvercar with a copy or image of your drivers license, you agree that Silvercar may scan the license and use and retain the information contained therein in a manner permitted by applicable law.

Customer Information: All information submitted to Silvercar in connection with the purchase or test drive of a used vehicle becomes and remains the property of Silvercar. Consequently, Silvercar may use any information you submit for any purpose Silvercar deems appropriate in accordance with these Terms and Conditions and our Privacy Policy. You agree that Silvercar is free to use any comments, information or ideas contained in any communication you may send to us, without compensation, acknowledgement or payment to you, for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving the Site or other products or services. Silvercar maintains strict physical, electronic and administrative safeguards to protect your personal information from unauthorized or inappropriate access.

Privacy Policy: Silvercars Privacy Policy (available at https://support.silvercar.com/hc/en-us/articles/204791464-Privacy-Policy ) is expressly included in the terms and conditions applicable to used vehicle sales.

Site Information: Silvercar designed the Site to meet the used vehicle shopping needs of its customers by providing you with information about Silvercars used vehicle inventory. Despite our best efforts, however, it is inevitable that some inaccuracies may occasionally be present, including but not limited to incorrect statements of prices for or accessories on particular vehicles. Additionally, photographs of automobiles found on the Site may not be photographs of the actual vehicles and are intended to be generally representative of the make of vehicle for sale. For this reason, please contact Silvercar to confirm the accuracy of the contents of our Site before you visit our store location. Further, Silvercar reserves the right to change product pricing and specifications without notice.

Minors: In compliance with the Childrens Online Privacy Protection Act, Silvercar does not knowingly or intentionally solicit or collect information from minors, and our marketing is not directed at minors. If Silvercar determines that a customer or other person is under eighteen (18) years of age and has submitted information by way of our Site, Silvercar will immediately delete such information.

Site Modifications

We reserve the right, in our sole discretion, to modify, suspend or discontinue any part of the Site at any time, without notice or liability to you or any third party. We also reserve the right, in our sole discretion, to impose limits on certain features and services.

We reserve the right, without prior notification, to change any descriptions or images of, references to, or prices of, any products or services on the Site, or to limit the order quantity on any such product or service and/or refuse service to you. We note that descriptions or images of, or references to, third party products or services do not necessarily imply our endorsement of such products or services.

Links To Other Sites

The Site may include links to third-party Websites. Silvercar does not control and is not responsible for the content or privacy policies of any linked site, and the inclusion of any link on the Site does not imply our endorsement of it.

2. Premium Rewards Program Rules And Conditions

The Premium Rewards Program (Program) is a rewards program offered by Silvercar. By clicking Accept for any Silvercar rental you are automatically enrolled in the Program, and you fully and unconditionally accept and agree to be bound by the Program rules and conditions outlined below (the Rules and Conditions).

Enrollment

To be eligible for the Program, you must be at least the age of majority (18 years in most states) and must otherwise qualify to rent a vehicle from Silvercar.

Earning and Spending Points

Points Awards

As a Program member, you are awarded points on qualifying rentals (Points). Points are only awarded upon the completion of a qualifying rental transaction that is paid in full or the completion of other specific non-rental activities expressly identified and specified by Silvercar including but not limited to certain promotional campaigns or offers (each of the above an Activity or together Activities).

Points from rental Activities are awarded solely on the base rate of the rental. You do not earn Points for taxes, fees, or other costs beyond the base rate of the rental. You will not be awarded Points for any Activity, or portion of any Activity, obtained through the use of Points. You will earn 1 (one) Point per 1 (one) dollar spent on the base rate of the rental. Silvercar has sole discretion to determine or modify, without notice, Points ratios (including the number of Points awarded per dollar spent), or the number of Points awarded for any specific rental.

Points from non-rental Activities are awarded as specified by Silvercar for each Activity.

Silvercar may also, in its sole discretion, offer or gift additional Points based on individual circumstances.

Using Points

You can use Points for rentals. You may also use a combination of Points and money if you have enough Points in your current Points balance to cover at least 50 percent of the base rate of the total reservation. Points will be deducted from your account upon booking a reservation.

Using Points for rentals is subject to availability at the time of reservation. Advance reservations are required.

You may not use Points for any base rental charges incurred beyond the original base rental cost of the reservation (including without limitation any extensions or overages). You may not use Points for any required fees or costs or any fees or costs subsequently assessed against you at the completion of a rental to offset costs associated with replacement or repair of a rental vehicle.

You may not use Points for a particular rental in conjunction with any other promotional offer by Silvercar unless expressly indicated by Silvercar as part of such other offer. By way of example, and without limitation, you may not use Points to cover part of a reservation that is also partially covered by rental days provided through the Always Audi program.

Expiration of Points

Points will expire if not used within 60 (sixty) months of being earned; however, points will not expire if you complete an Activity within such 60 month period. Such an Activity will reset the 60 month expiration period for all points earned prior to the Activity and not otherwise expired.

Points Adjustments.

Silvercar reserves the right at any time in its sole discretion to make any adjustments to the Points awarded for each Activity.

Effect of a Canceled or Modified Reservation

You will not earn Points for a cancelled or incomplete reservation. Points used to obtain a rental will be returned to your Points balance if you cancel your reservation before the rental begins.

Points will be awarded based on actual amounts paid for the base rate of a reservation. Where you use Points for a reservation, and such reservation is extended after the rental begins, you cannot use Points for such extension or other additional charges incurred and you will be charged for such amounts accordingly.

In the event that you return a vehicle on a reservation made with Points prior to the scheduled end of such reservation, we will provide a partial refund of Points to your account only in the event that you contact us with a request to do so. To inquire about Points refunds, please contact Us at [email protected].

No Cash Value

POINTS HAVE NO CASH VALUE OR CASH EQUIVALENT. Points may not be exchanged or otherwise redeemed for cash or credit.

No Sale or Transfer

You may not transfer, sell, or barter any Points. Silvercar reserves the right at any time in its sole discretion to void any Points Silvercar believes in its sole discretion to have been bartered, sold, exchanged, or issued to someone other than you.

Membership Cancellation

Silvercar reserves the right to monitor your account at any time and without notice for compliance with these Rules and Conditions. Silvercar may also review your Points balance and transaction history without limitation.

Silvercar may cancel or suspend your Program membership and benefits, including accumulated Program Points, at any time with immediate effect and without written notice, for any reason and in Silvercars sole discretion.

The Program and related benefits including but not limited to Points are the sole property of Silvercar. You may cancel your Program membership by contacting us at [email protected]. By canceling your membership, you are also opting out of earning and future use of Program Points. Upon termination of Program membership for any reason, all unredeemed Points will be forfeited and you will no longer be able to participate in the Program. Forfeited or unused Points have no cash value or equivalent. Silvercar will not provide any compensation for forfeited or unused Points.

Modification of Rules and Conditions

Silvercar may and reserves the sole right at any time to amend, modify or supplement these Rules and Conditions at any time for any reason and without notice. Silvercar may make changes without limitation that affect the award and use of Points. All Program benefits, offers, rewards and services are subject to availability and may be changed at any time without notice. Any changes will be effective only after the effective date of the change and will not affect any dispute arising prior to the effective date of the change. Continued membership in the Program will constitute your acceptance of any such amendment, modification, or supplementation of the Program. You are responsible for remaining knowledgeable of the Program Rules and Conditions and of any changes, modifications, or supplements to the Program.

Termination of the Program

Silvercar may and reserves the sole right at any time to terminate the Program without advance notice to all active Program members. A Program member may not accumulate Points or claim Program benefits after the termination of the Program. At the time of termination or as otherwise specified by Silvercar all unredeemed Program Points will be forfeited without any obligation or liability and no reward claims will be honored. Silvercar may terminate the Program in whole or in part in any jurisdiction unless otherwise required by law.

Errors and Omissions

Silvercar is not responsible for any (a) loss or misdirection of, or delay in receiving, any Program rewards or benefits; (b) theft or unauthorized redemption of Points; (c) any acts or omissions of third parties; or (d) any errors published in relation to the Program including without limitation any pricing or typographical errors, errors of description, and errors in the crediting or debiting of Points from Program membership accounts, or (e) any error, omission, interruption, defect or delay in transmission or communication; viruses or technical or mechanical malfunctions; interrupted or unavailable cable or satellite systems; errors, typos, or misprints in these Rules and Conditions, in any Program-related advertisements, or other materials; failures of electronic equipment, computer hardware, or software; lost or unavailable network connections, or failed, incorrect, incomplete, inaccurate, garbled or delayed electronic communications or entry information. Silvercar reserves the right to correct without notice any such errors or omissions.

Tax Liability

The receipt of awards including the receipt or redemption of Points may be subject to tax liability. Any tax liability including but not limited to disclosure with respect to the receipt or use of Points is solely your responsibility. Silvercar will not be liable for any tax liability, duty, or other charges in connection with award or use of Points. You should check with your tax advisor regarding possible tax implications.

3. Terms Applicable to Terms of Use and Premium Rewards Program Rules and Conditions

Privacy Policy

Silvercar takes your privacy seriously. Any information submitted on or collected through the Site or the Program is subject to our Privacy Policy, the terms of which are incorporated into these Terms of Use and Rules and Conditions.

Use Of Information Submitted

You agree that Silvercar is free to use any comments, information or ideas contained in any communication you may send to Silvercar, without compensation, acknowledgement or payment to you, for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products and services and creating, modifying or improving the Site, the Program or other products or services. You agree that you have all rights necessary to grant this permission to Silvercar.

Coupons

Silvercar may provide specific discount coupons from time to time for the exclusive use of employees or members of specific entities with which Silvercar has a contractual relationship. Silvercar may also provide specific discount coupons from time to time for the exclusive use of Program members. These entity-specific coupons and the proprietary codes affixed on them are our proprietary property and may only be used by the employees or members of the specific entities or Program members for which the coupons apply. UNAUTHORIZED USE OR DUPLICATION OF ANY OF OUR ENTITY-SPECIFIC DISCOUNT COUPONS IS STRICTLY PROHIBITED.

Electronic Communications

By using the Site or participating in the Program, you consent to receiving electronic communications and notices from Silvercar. You agree that any notice, agreement, disclosure or other communications that Silvercar sends to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

Intellectual Property

All copyrightable Site and Program text, graphics, sound, downloads, software and other material (collectively, the Content), the selection, compilation, arrangement and presentation of all materials, and the overall design of the Site and Program, are copyrighted by Silvercar and are protected by law. All rights reserved. You may print a copy of the Content on your computer only for your own personal, non-commercial home use, provided that you do not remove any copyright, trademark or other proprietary notices from the Content. Any other use of the Content is strictly prohibited, unless you have our prior written permission. The Site and Program materials may also contain content that is owned by third parties, including our advertisers. You may use such third-party content only as expressly authorized by the applicable owner. All requests for permission to reprint or make any other use of the Content should be addressed to [email protected]. Silvercar does not warrant that your use of materials displayed on or linked to the Site, or in connection with the Program, will not infringe the rights of third parties.

Silvercar is trademark and service mark owned by Silvercar (this is not an all-inclusive list of Silvercar's trademarks and service marks). Trademarks and service marks designated with the symbol are registered with the U.S. Patent and Trademark Office and possibly with foreign countries. Other trademarks and service marks belonging to Silvercar may be designated with the "SM" or "TM" symbols. Our trademarks and service marks may not be used in connection with any product or service without our prior written permission. All other brands, trademarks and names not owned by Silvercar that appear on the Site or in connection with the Program are the property of their respective owners, who may or not be affiliated with, connected to or endorsed by Silvercar.

No Warranty

While Silvercar use its reasonable best efforts to maintain the accuracy and reliability of the Site, the Program and Program information, Silvercar does not warrant or represent that it will always function or be error-free. Silvercar assumes no responsibility or liability for errors or omissions in the Site or Program or for problems with its operation. Your use of the Site and participation in the Program is at your own risk. Without limiting the foregoing, THE SITE, THE PROGRAM, THE CONTENT AND ANY PRODUCT OR SERVICE OFFERED THROUGH THE SITE OR PROGRAM IS PROVIDED AS IS AND AS AVAILABLE, WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. Some jurisdictions do not allow the exclusion of certain warranties. As a result the above may not apply to you.

BY ACCESSING THE SITE AND PARTICIPATING IN THE PROGRAM, YOU UNDERSTAND THAT YOU MAY BE WAIVING RIGHTS WITH RESPECT TO CLAIMS THAT ARE AT THIS TIME UNKNOWN OR UNSUSPECTED, AND IN ACCORDANCE WITH SUCH WAIVER, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND, AND HEREBY EXPRESSLY WAIVE, THE BENEFITS OF SECTION 1542 OF THE CIVIL CODE OF CALIFORNIA, AND ANY SIMILAR LAW OF ANY STATE OR TERRITORY, WHICH PROVIDES AS FOLLOWS: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR."

Limitation Of Liability

IN NO EVENT SHALL SILVERCAR, ITS RELATED COMPANIES, AND EACH SUCH COMPANY'S DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS, USE OR INABILITY TO USE THE SITE, ANY INFORMATION PROVIDED BY THE SITE, ANY TRANSACTION ENTERED INTO THROUGH THE SITE, OR YOUR PARTICIPATION OR INVOLVEMENT WITH THE PROGRAM.

This is a comprehensive limitation of liability that applies to all damages of any kind, including any direct, indirect, special, incidental or consequential damages (including damages for loss of business, loss of profits, loss of goodwill, loss of use, loss of data, cost of procuring substitute goods, services, or information, litigation or the like), whether based on breach of contract, breach of warranty, tort (including negligence), product liability, or otherwise, even if an individual advises of the possibility of such damages. The limitation of liability set forth herein is a fundamental element of the basis of the bargain between Silvercar and you. The services offered through the Site or the Program would not be provided without such limitations. You acknowledge and agree that your sole and exclusive remedy for any dispute with Silvercar with respect to your use of the Site or the Program is to stop using the services and cancel your account.

Some jurisdictions do not allow the exclusion of certain damages, so the above may not apply to you. If any authority holds any portion of this section to be unenforceable, then liability will be limited to the fullest extent permitted by applicable law.

Indemnity

You agree to indemnify, defend, and hold Silvercar and its related companies and each of their respective directors, officers, employees and agents harmless from and against any third-party claim or cause of action, including reasonable attorneys' fees and costs and fees and costs associated with enforcement of this provision, arising, directly or indirectly, in whole or in part, out of your use of the Site, participation in the Program, any Silvercar product or service, or your violation of any law or the rights of any person.

Disputes

These Terms of Use and Rules and Conditions shall be governed by and construed solely in accordance with the laws of the State of Texas, United States of America, without regard to its conflict of law principles. You and Silvercar agree to submit to the personal and exclusive arbitration of any disputes relating to your use of the Site, your participation of the Program, any products or services rented or purchased through the Site, and any products or services rented or purchased in connection with the Program, under the rules of the American Arbitration Association. Any such arbitration, to the extent necessary, shall be conducted in Travis County in the State of Texas. You covenant not to sue or attempt to sue Silvercar in any other forum or jurisdiction. You also acknowledge and understand that, with respect to any dispute with any of the Released Parties arising out of or relating to your use of the Site, your participation in the Program, products or services rented or purchased in connection with the Site or Program, or these Terms of Use and Rules and Conditions: (1) YOU ARE GIVING UP YOUR RIGHT TO HAVE A TRIAL BY JURY; (2) YOU ARE GIVING UP YOUR RIGHT TO SERVE AS A REPRESENTATIVE, AS A PRIVATE ATTORNEY GENERAL, OR IN ANY OTHER REPRESENTATIVE CAPACITY, OR TO PARTICIPATE AS A MEMBER OF A CLASS OF CLAIMANTS, IN ANY LAWSUIT INVOLVING ANY SUCH DISPUTE; AND (3) YOU MUST FILE ANY CLAIM WITHIN ONE (1) YEAR AFTER SUCH CLAIM AROSE OR IT IS FOREVER BARRED.

General

All interpretations of the Terms of Use and Program Rules and Conditions will be at Silvercars sole discretion, and Silvercars decisions will be final. If any provision of these Terms of Use or Rules and Conditions is held to be invalid or unenforceable, that provision shall be construed consistent with applicable law, and the remaining provisions shall be enforced.

Membership in the Program and the earning and redeeming of Points are subject to all applicable local laws and regulations. Program memberships and Points are offered in good faith; however, they may not be available if prohibited or restricted by applicable law or regulation in the United States or in the Program members country of residence. If any part of the Program Rules and Conditions is held to be unlawful or unenforceable, that part will be deemed deleted from the Program Rules and Conditions in such jurisdiction and the remaining provisions will remain in force.

Headings are for reference purposes only and in no way define, limit, construe or describe the scope of such section. Silvercars failure to enforce any provision of these Terms of Use and Rules and Conditions shall not constitute a waiver of that or any other provision. These Terms of Use and Rules and Conditions set forth the entire agreement between you and Silvercar in connection with your use of the Site and participation in the Program.

Contact Us

If you have any questions about these Terms of Use, please contact Us at [email protected].

Modified: Oct 14, 2019

2019 Silvercar. All Rights Reserved

WithSilvercar by Audi's Premium Rewards Program, you can redeem points for both for the full amount of the daily rate as well as a partial amount of the rental.

In the event your point balance can not cover the full amount, your point balance can be used to cover 50% or more of the rental rate.

Booking a reservation is easy on the mobile app. Simply input your location, dates, and times. On the vehicle selection screen, toggle the pay with points button and continue with your car selection.

Select points to use when booking a reservation. Use the pay with points button on the upper right-hand side of the pageto toggle between points and dollars.

Our Policy: The Federal Motor Vehicle Safety Act requires auto manufacturers to send a notice of any safety recall to vehicle owners. When we receive such a safety recall notice and the corresponding Vehicle Identification Numbers (VINs), it is Silvercars policy to not rent such vehicles until the manufacturers specified remedy or authorized interim repair has been implemented.

Our Process: After receiving the safety recall notice, Silvercar identifies affected vehicles by VIN and then places a mandatory hold on them in our rental management system. This hold directs the recall work be completed before renting the vehicle. Not renting recalled vehicles is a longstanding Silvercar policy. Safety is our paramount concern at Silvercar and we review our safety processes on a regular and ongoing basis.

Please see this link for more information on any Audi recalls: https://www.nhtsa.gov/recalls.

To be eligible for Q5 rate reimbursement (aka "Price Match"), youll need to meet the following conditions:

- Your car rental pickup and return dates must match the reservation(s) cancelled by Silvercar due to the manufacturer voluntary recall of our Audi Q5 SUV.

- Your rental location must be in the same market as your cancelled Silvercar reservation.

- Your car rental must be in the same car class (e.g. an Audi Q5 is comparable to a mid-size SUV) as your cancelled Silvercar rental.

- The maximum reimbursement on any cancelled reservation is $250 up to a maximum of two reservations per Silvercar customer.

- The reimbursement will be in the form of an Amazon.com Gift Card only, which will be sent to the email address on your Silvercar account. Unused gift card amounts will not be refunded.

- The reimbursement will be based on the difference between the "estimated total" on your Silvercar booking confirmation (at the time the reservation was canceled by Silvercar) and the "estimated total" on the final invoice upon completion of the "replacement" rental not including fuel, insurance (if not included on the original Silvercar booking confirmation), one-way rental, cleaning, toll fees, or traffic violation tickets. Additional exclusions may apply.

Any tampering, reproduction, or edits to receipts will be rejected.

Additional paperwork may be requested to fulfill the request.

Please allow up to 14 days for the request to be processed and, if eligible, your gift card (s) to be issued.

All requests must be submitted by 10/31/19 to be eligible for reimbursement.

Please provide the following to [email protected]

Attach the original Silvercar booking confirmation email

Attach the final receipt or invoice for your replacement car rental

Note the Silvercar confirmation (as listed on the Silvercar email booking confirmation)

Note the "estimated total "of your Silvercar rental

To be eligible for A4 rate reimbursement (aka "Price Match"), youll need to meet the following conditions:

- Your car rental pickup and return dates must match the reservation(s) cancelled by Silvercar due to the manufacturer voluntary recall of our Audi A4 sedan.

- Your rental location must be in the same market as your cancelled Silvercar reservation.

- Your car rental must be in the same car class as your cancelled Silvercar rental.

- The maximum reimbursement on any cancelled reservation is $250 up to a maximum of two reservations per Silvercar customer.

- The reimbursement will be in the form of an Amazon.com Gift Card only, which will be sent to the email address on your Silvercar account. Unused gift card amounts will not be refunded.

- The reimbursement will be based on the difference between the "estimated total" on your Silvercar booking confirmation (at the time the reservation was canceled by Silvercar) and the "estimated total" on the final invoice upon completion of the "replacement" rental not including fuel, insurance (if not included on the original Silvercar booking confirmation), one-way rental, cleaning, toll fees, or traffic violation tickets. Additional exclusions may apply.

Any tampering, reproduction, or edits to receipts will be rejected.

Additional paperwork may be requested to fulfill the request.

Please allow up to 14 days for the request to be processed and, if eligible, your gift card (s) to be issued.

All requests must be submitted by 11/30/19 to be eligible for reimbursement.

Please provide the following to [email protected]

Attach the original Silvercar booking confirmation email

Attach the final receipt or invoice for your replacement car rental

Note the Silvercar confirmation (as listed on the Silvercar email booking confirmation)

Note the "estimated total "of your Silvercar rental

The Always Audi Program is a program available to Audi customers who have purchased or leased a new 2019 Audi vehicle on or after August 19, 2019, through December 31, 2019. These eligible customers will receive a redemption code at no additional charge that is redeemable for seven rental days with Silvercar by Audi.

To redeem your code for your seven rental days, you will need a Silvercar account. Once your account is created, navigate to your account screen and select Always Audi Program. Enter your redemption code in the applicable box to apply the credited rental days to your Silvercar account.

Please reach out to Audi support and they will assist you in retrieving your Always Audi redemption code.

Audi Customer Support(800) 822-2834(800) 822-AUDIMonday Friday, 8am 9pm (ET)Saturday, 10am 6pm (ET)

Your seven Silvercar rental days expire three years after the delivery date of your new Audi vehicle.

As soon as your redemption code is entered into your Silvercar account, you can use your seven rental days at any time up to the three-year expiration date.

Silvercar rental days through the Always Audi Program can be used to book any Audi model in our fleet, subject to availability.

No, credited rental days do not need to be redeemed all at once and may be used across multiple rentals.

No, credited rental days only cover the rental rate. Taxes, fees, and other costs are not covered by the Always Audi Program.

You can check your balance of credited rental days by logging in to your Silvercar account and selecting the Always Audi Program section. You will also be receiving select Audi Experience communication specifying number of days available.

Eligibility for the Always Audi Program is applicable to those who purchase a 2019 model year Audi or newer after August 19, 2019, through December 31, 2019. For applicable purchases or leases within that period, you will receive seven rental days per vehicle purchase or lease.

Dont feel left out! If you purchased an Audi before the eligibility date, check out other ways to save with Silvercar by Audi through Audi Preferred Benefits.

No, Certified Pre-Owned and used vehicles do not qualify for the Always Audi Program. Only 2019 model year Audi vehicles or newer qualify.

No, Silvercar Premium Rewards points cannot be paired with your credited rental days.

No, rental days credited through Always Audi are not eligible to earn Silvercar Premium Rewards points. However, you may earn Premium Reward points on any additional rental days not covered by your credited rental days.

If you make a reservation using your rental days and cancel or do not show up for your reservations your rental days will be refunded to your account within 1-2 business days.

For extended reservations, you will pay the cost with additional rental days or dollars. For shortened reservations, your unused rental days will be refunded to your account within 1-2 business days.

For any rental redeemed with credited rental days, partial days are counted as full days.

Unfortunately, rental days will not be able to count towards Silvercar rentals before your Always Audi Program redemption code is redeemed.

If you have a booked reservation that begins after the redemption of your Always Audi redemption code, you may apply those days to that reservation by canceling your reservation and rebooking.

Once you redeem your Always Audi redemption code your credited rental days will automatically be applied to each Silvercar rental until all credited rental days are used. There is no way to hold on to your credited rental days when booking a Silvercar.

About this Silvercar location We are located off-site and just a short shuttle bus ride away at the Fine Aiport parking facility. Butdon'tlet that scare you! We will get you in your car and on the road faster than any other car rental company on-site because we have no counter, no lines, no up-sells or carbon contracts to sign. The car is ready to go when you get here, so you only need to scan and go. Weve timed it all. We know!

When you arrive at Denver International Airport, please open your Silvercar App on your smartphone to notify us of your arrival and find instructions for pick up. Or simply call or text us at (303) 481-1756 during operating hours for assistance.

Let's roll! Let us know when you've arrived by tapping the PICK ME UP button.Grab your bags in the main concourse and proceed to exit the terminal from door 513 on the east side of the terminal or door 504 on the west side.

Walk to Island 3 and look for the "Parking Shuttle" sign. Board the white and yellow FINE Parking shuttle bus when it arrives. They will take you to the FINE Parking facility which is where Silvercar is located.

Once you are on the FINE Parking Shuttle Bus let the driver know you are with Silvercar. We will greet you at the FINE parking facility with your Silvercar.

If you are a local renter,you can pick up your Silvercar directly from our location at 5950 N Jackson Gap Way, Aurora, CO 80019.

On-site parking is available at this location. If you have any specific questions regarding local pick-ups and drop-offs please contact us at (303) 481-1756 during operating hours.

You can always receive 24/7 assistance by submitting a request.

Your redemption code should typically arrive via an email from Audi Experience within 48 hours of your vehicle purchase or lease.

Eligibility for the Always Audi Program is applicable to new purchases or leases of 2019 model year Audi vehicles or newer starting August 19, 2019, through December 31, 2019.

Pet-hammock availability is limited and on a first come first serve basis for an additional $25 for the duration of your rental! Ready to request a Pet Hammock? Please submit your request here.

Silvercar is the airport car rental experience re-imagined. Designed especially for the connected business traveler, Silvercar delivers a fast, frictionless, consistent experience, exclusively featuring premium Audi vehicles every time. The Audi A4 sedan is available in every market we serve and now the Audi Q5 SUV has joined our fleet.

By using a smartphone to sign up, reserve, and select and unlock the car, Silvercar customers get on the road without delay. The return is just as streamlined and features easy drop-off and instant e-receipts. There are no lines, no counters, no hassles, and no upsells, and our friendly, experienced concierges are always nearby to assist as needed.

Silvercar reimagines the airport car rental experience from reservation to return. Unlike conventional car rental companies, Silvercar offers:

A better car: Every Silvercar is an Audi, known for balanced performance, refined interiors, and smart technology.

A better experience: Silvercar delivers a fast, frictionless experience, with no lines -- and no upsells.

Mobile lifestyle integration: Smartphone enablement lets customers reserve, unlock, get receipts, and more; with included navigation, mobile Wi-Fi hotspot, and multi-media interface, Silvercar powers a customized, connected travel experience.

Using Silvercar is easy peasy... first,reserve onlineat** silvercar.com or through the Silvercar mobile app, which you candownloadfor freeat these links: iPhone and Android. Then,**complete your customer profile as instructed in your confirmation email. Speaking of which... be on the lookout for your confirmation email as it contains important information you will want to know.

Go ahead, download the App now. You will need it to start your reservation.

If you're already at the airport, we are not on-site and easily "walk-up" accessible, but we'd love to get you into one of our cars. Please note: we can't guarantee availability for a reservation made within 2 hours of your desired pick-uptime.

Once you've grabbed your bags, simply click the "Pick Me Up" button in your Silvercar app for instructions on how to pick up your Silvercar. No counters at Silvercar, which means no lines,no paperwork and no hassles.

First time renters please note:we will need to take a quick look at your driver's license and credit card before we can put you in one of our cars. You must be 22 years or older, and the name on the credit card must be yours! After your first time, we don't have to look at those things again, unless you change them in your profile.

Car returnis seamless. Re-fueling is entirely optional. (If you skip it, we only charge market rate for gas you actually use, plus a flat $9.95.) To complete your rental, just return to the designated drop-off site (the address can be found in the Silvercar app menu and is also located in the car's navigation system under NAV -> DESTINATIONS -> FAVORITES). Upon returning the car, your reservation will end and you will receive an e-receipt via email. We'll make sure you get to the airport too. It's that simple.

Normal operating hoursvary by city. Please check the location specific FAQs for operating hour information.

Reminder: We cannot guarantee service if you book within 2 hours of your desired pick up time or for bookings made outside of our normal operating hours.

One of our Concierge staff will be on-hand at all times to assist you as desired when accessing or returning your Silvercar.

To view your existing reservations, first, make sure you're logged in to either the website or the mobile app. Then, click or tap Your Account, and choose Your Reservations. Details of your past, current, and upcoming reservations will be shown.

If you find you need to modify anActive or Upcoming reservation, you can use the mobile app. Simply go to Reservations, then find your Active or Upcoming booking and select the dates and times. Continue through the modify process.

Your reservation will be modified and your total charges will be updated to reflect any changes to the cost of your reservation. Modifications are subject to availability.

To cancel a reservation, just click or tap to cancel the reservation you wish to cancel and confirm.

You may cancel or modify your reservation at any time without penalties or a cancellation fee.

No, though they are highly recommended, a smartphone and the app are not required in order to reserve and use Silvercar. You can use the website at Silvercar.com to reserve a car, create a login, and complete your profile. When you pick up your Silvercar, a concierge will need to assist you in unlocking the vehicle.

Silvercar Chicago O'Hare is conveniently located just around the corner from the Chicago O'Hare International Airport. The address is 10517 United Parkway, Schiller Park, IL 60176.

Our normal operating hours are 5 am to 11 pm Sunday - Monday, and 7 amto 7 pm on Saturday. We are happy to accommodate your arrival and departure schedule outside normal operating hours by pre-arrangement. We cannot guarantee availability for reservations made within 2 hours of the desired pick-up or drop-off time or made during overnight hours when we are closed. Justcontact us at (312) 752-4341 or by emailing [email protected] whenbooking to make special accommodations.

If your flight is delayed, please let us know. We do our best to accommodate late arrivals after our closing time; however, we cannot guarantee availability beyond that time.

If your rental has already started and you need to change your drop off schedule,you can modify your reservation in the Silvercar application.

The Chicago O'Hare drop-off address and driving directions can be found in the car's navigation system by going to NAV -> Destinations - > Favorites.

You can always receive 24/7 assistance by submitting a request.

About this Silvercar location We are located off-site, butdon'tlet that scare you. We will pick you up curbside and get you in your car and on the road faster than any other car rental company on-site because we have no counter, no lines, no up-sells or carbon contracts to sign. The car is ready to go when you get here, so you only need to scan and go! Weve timed it all. We know!

When you arrive at Chicago O'Hare International Airport, please open your Silvercar App on your smartphone to notify us of your arrival and find instructions for pick up.

Let's roll! Let us know when you've arrived by tapping the PICK ME UP button. Please include your arrival terminal. Grab your bags and follow the instructions for pick-up below.

Please follow signs to the baggage claim level.

FROM TERMINAL 1, 2, 3:

Once you have your bags, proceed to the outermost curb of the terminal. Once you get to the outermost curb please inform us of your vestibule number. Youll know the concierge is on the way when you receive a confirmation text.

FROM TERMINAL 5 - INTERNATIONAL:

Proceed outside from the lower level baggage claim area to the curbside pedestrian island.

If you are a local renter,you can pick up your Silvercar directly from our location at 10517 United Parkway, Schiller Park, IL 60176.

On-site parking is currently not available at this location. If you have any specific questions regarding local pick-ups and drop-offs please contact us at (312) 752-4341 during operating hours

You can always receive 24/7 assistance by submitting a request.

This is the privacy notice ("Privacy Notice") of Silvercar, Inc. ("Silvercar," "we," "us," or "our").

We at Silvercar recognize the importance of protecting your personal information. To demonstrate our commitment to maintaining the privacy of your personal information, we have created this Privacy Notice to inform you of our privacy practices for the personal information that we collect and receive through use of our products and services either offline or online (collectively, the Services). Our online operations include all websites and applications (collectively, the Sites) of Silvercar.

By submitting your personal information to us, you consent to Silvercar's use and disclosure of your personal information as set forth in this Privacy Notice. Your use and/or continued use of Silvercar products, Services and Sites signifies your consent that your personal information may be transferred to or stored on servers and processed outside the country of your residence. Provided the data protection laws of these other countries differ from those in the United States, please be assured that we take reasonable steps to ensure that your privacy is protected. If you do not agree with the terms of this Privacy Notice, please do not submit any information to Silvercar either offline or through our Sites.

Purpose of this Privacy Notice

We recognize the importance of protecting your personal information (which includes your name, address, telephone number, date of birth, e-mail address, credit or debit card information, drivers license number, and other contact information, that you provide to Silvercar. The purpose of this Privacy Notice is to tell you how Silvercar strives to better serve you by keeping you informed of promotions, products and services, while, at the same time, safeguarding your personal information. This Privacy Notice sets forth our policies regarding the collection, use and disclosure of your personal information both through our online and offline operations. This privacy notice also explains how you can correct or change the personal information we hold about you, or opt-out of receiving certain marketing materials.

What Personal Information Silvercar Collects

You generally are not required to provide us with personal information when visiting our Sites. However, when you create an account, make a reservation, rent a vehicle, and/or join one of our programs, we need to collect certain information about you to provide or improve our Services. The service that you choose will determine what information we collect from you. Here are some examples of information we may collect from you:

Name

Email Address

Home and/or Business Address

Telephone Numbers

Date of Birth

Payment Information (i.e., credit card number and expiration date)

Information from your Driver's License or other Government Issued Identification (e.g., Passport)

Background or credit check information

Geolocation Data

When you rent a vehicle, we will also record non-personal information about your rental (e.g. where you rented the vehicle, where and when you returned the vehicle, payment arrangements, insurance preferences, gas consumption, mileage and other information related to the vehicle). This information is necessary in order to administer your rental reservation and/or process your transaction.

We may aggregate any personal data that we collect in connection with our Services or Sites, such that the information is no longer personally identifiable or attributable to you. We may use such aggregated information for our own legitimate business purposes without restriction.

We may also need certain information from you when you request any of the following services or equipment: Special Needs/Optional Equipment; Special Offers/Discounts; Partner Member Numbers; use of a corporate or other discount number and other vehicle preferences. For example, if you wish to use a discount that Silvercar provides to members of an association/affiliate to which you belong, we may collect information about your membership to verify and provide you with the correct discount for our Services.

How Silvercar Collects Personal Information

We may collect personal information from various sources, including:

Directly from you by telephone, fax, postal mail, email, at our on-site locations, upon completion of an application or enrollment form

Through your use of our Sites or the Internet.

From our vendors and third parties such as a travel agent, an account program in which you or your employer participates or through one of our partner programs

From our parent company, affiliates and third parties that may provide us with information about you

Automatically from devices you use to connect with our Sites

You may choose not to provide some of your personal information to us, but this may prevent us from providing our Services to you, or limit our ability to provide you with the level of service that you would otherwise expect from us.

Silvercar vehicles may be equipped with a device that allows Silvercar to use a global positioning satellite or other technology to track, locate and/or disable the vehicle and to provide such information and capability to law enforcement agencies at any time and especially if you fail to return the vehicle when and where required under your rental agreement with Silvercar or otherwise violate any provision of the rental agreement.

How Personal Information is Used and Disclosed by Silvercar

Usage

We strive to ensure that we give you a stress-free rental experience and are dedicated to building a rewarding and lasting relationship with every customer. To provide the level of service we believe you expect from us, we may use your personal information for the following purposes:

Provide and administer the Services that you request, and communicate with you regarding such Services and offerings

Research, develop, manage, protect and improve our Sites and Services

Maintain and develop our service-oriented software and other business systems

Analyze data, or to have a third party do so on our behalf

We may also use your information - both personal information and non-personal information - for other purposes. For example, personal information may be needed to process and track your transactions or to send you information about our affiliates' and business partners' products and services and other information and materials that may be of interest to you. If you use our Sites, we may also use your information to evaluate what portions of our Sites are visited more often than others, determine where visitors came from, where they go, and how long they stay on a particular page, or on our Sites in general.

From time to time, we also may combine your personal information with information obtained from other sources, including third parties, in order to provide you with more customized Services and product offerings. To do this, it is often necessary to share your information with trusted vendors and business partners, such as companies that manage accounts, offer affinity, frequent-user, and reward programs, and companies that perform marketing services and other business operations for us. For more information, see below under "Disclosing."

On occasion, Silvercar may offer special programs, joint-ventures, activities, events or promotions that have additional terms, privacy notices and/or consent forms that explain how any personal data you provide will be processed in connection with that program. We strongly suggest you review the terms applicable to those programs before participating.

Purposes for Processing your Personal Information

We process your personal information:

To the extent necessary to perform our contract with you or to take steps at your request prior to entering into a contract with you

On the basis of your consent

Where necessary for our legitimate interests, which include promoting Sites and Services

To comply with the law or in response to a subpoena, court order, law enforcement request, or other legal process

Disclosing

We may disclose your personal information to affiliated and non-affiliated organizations including, for example:

To your company or organization if you use our Services under a corporate or other commercial account

To one of our program partners (e.g., if you are a member of an affiliate program, such as a relocation company or frequent traveler program and you have asked us to send details of your rental agreement with us to obtain your benefits from that program)

With our marketing partners

To entities that provide services on our behalf

To any intermediary you use, such as a travel agent, broker or booking engine, in relation to any aspect of your rental

To independent licensees for use in providing the Services and offerings which you have requested and to communicate with you regarding such Services and offerings

To your credit card issuer

To credit reporting and fraud checking agencies

To debt collection agencies, if you fail to pay monies owed to us

To government or private organizations responsible for the processing or handling of traffic or parking related violations

To driver licensing authorities, directly or through intermediary organizations, when needed to verify compliance with Silvercar's safe driver criteria for qualified drivers and/or to verify license information

To government, regulatory and law enforcement agencies where the disclosure is required or authorized by law, and otherwise as we believe is necessary or appropriate to satisfy any law, regulation or other governmental request, to operate our Sites properly, or to protect or defend our rights or the rights or well-being of our employees, users or others or if you are involved (or are suspected by governmental authorities or our security functions to be involved) in any illegal activity, even without a subpoena, warrant or court order

We may disclose your personal information to our parent company, affiliates and non-affiliated business partners for their use both on our behalf and for their own business purposes. For example, our affiliates and business partners may use such personal information to send you information about their products and services and other information and materials that may be of interest to you. You may opt-out of us disclosing your personal information for these purposes through one of the methods described in this Privacy Notice.

We may share your personal information with other non-affiliated third parties, such as entities that provide services for our Sites or for our business (e.g., advertisers, ad servers, content providers, services providers, credit card processors, data processors, website development and support, fulfillment services providers, e-mail list hosting companies and distribution companies) that use such personal information on our behalf consistent with this Privacy Notice. These types of third parties are not permitted to use your personal information for any secondary purposes.

We may also transfer or assign your personal information to third parties as a result of or in connection with a sale, merger, consolidation, change in control, transfer of assets, reorganization, or liquidation.

We may need to send your personal information overseas as part of our normal business operations. Provided the data protection laws of these other countries differ from those in the United States, please be assured that we take reasonable steps to ensure that your privacy is protected.

Website Tracking and the Use of Cookies and Other Technologies

If you use our Sites, certain information may be collected from your computer in the course of your use of our Sites. As with many websites, we may use both session based and persistent "cookies" and/or other technology (e.g., web bugs, e-mail bugs, clear GIFs, web beacons, tracker GIFs and "clickstream" data logs) in our Sites or in our electronic communications with you to enhance the functionality of our Sites and Services. These technologies also make your transactions and other activities more convenient and efficient.

Cookies

"Cookies" are small amounts of data that a website can send to your web browser and store on your computer. It is our policy not to save sensitive data, such as passwords or credit card information in cookies.

Most web browsers are initially set up to accept cookies. You have the option of disabling or refusing cookies at any time in your browser preferences. However, note that some parts of our Sites will not function properly or may be considerably slower if you refuse cookies. For example, without cookies, you will not be able to set personalized preferences, and/or may have difficulty completing transactions.

The use of cookies is an industry standard, and as such, you will find that most major websites use them. Silvercar and Silvercar's affiliates have two (2) primary uses for cookies. First, we use them to specify a user's preferences. For example, we use cookies to store information about your travel preferences or rental history so you don't have to tell us repeatedly your preferences. Second, we use cookies to track Site usage trends and patterns. This helps us understand our users' needs better and improve areas of our Sites.

Because there is not yet a consensus on how companies should respond to web browser-based do-not-track (DNT) mechanisms, we do not respond to web browser-based DNT signals at this time. Please note that not all tracking will stop even if you delete cookies.

IP Addresses

An IP address is a unique number that is automatically assigned to your computer whenever you are surfing the Internet so that your computer can be identified on the Internet. Collecting your IP address allows us to gather useful information and data about our customers' use of the Site.

Silvercar collects IP addresses for the purposes of: helping us diagnose problems with our main computers, for system administration, to report aggregated information to our business partners, and to audit the use of our Sites. When users request Web pages from our Sites, our Web servers log the User's IP address. We do not normally link IP addresses to anything personal, which means that a user's session will be logged, but the user will remain anonymous to us. For example, we collect and/or track the home server domain name, the type of computer, and the type of Web browser used by you to access this Site. Such collection and tracking information is gathered by us as you navigate through our Sites, and will be used by us for our business purposes only.

In select instances, we may use IP addresses to help us identify you when we feel it is necessary to enforce compliance with our Terms of Use or to protect our Service, Site, users or others.

Third Party Use of Technology

Third parties (including, but not limited to, software vendors, advertisers, ad servers, content providers, and services providers) may also use similar technologies by or through our Sites or through their own websites. In connection therewith, such entities may collect information about you and your usage activity on this and other websites. Silvercar does not control these third parties and is not responsible for the actions of our third party business partners. We encourage you to check their terms of use and privacy policies for such information.

We may use third-party servicing technology and service providers to serve ads on our behalf across the Internet and sometimes on our Sites. They may collect non-personal information about your visits to our Sites, and your interaction with our products and Services. They may also use non-personal information about your visits to send you targeted advertisements for goods and services. This information is collected through the use of a pixel tag, or similar technology which is industry standard technology used by most major websites. If you would like more information about this practice and to know your choices about not having this non-personal information used, please visit http://www.networkadvertising.org/managing/opt_out.asp.

We may also share Site usage information about visitors to our Sites with selected third parties for the purpose of targeting our Internet banner advertisements on our Websites and other websites. To do this, we use web beacons and cookies provided by our third-party ad server on our Site. In connection therewith, such third parties may have access to and use non-personalized information about your online usage activity. The use of advertising cookies and web beacons sent by such third-party Web servers is standard for commercial activity in the Internet industry.

Web Beacons

Web pages may contain an electronic file called a web beacon that allows a website to count users who have visited that page or to access certain cookies.

Visiting Third-Party Websites

Our Sites may contain links or references to third party websites. These websites are outside of our control, and the privacy policies of these sites may differ from our own. Please be aware that we have no control over these third-party websites and our Privacy Notice does not apply to such websites. We encourage you to check the terms of use and privacy policies of such websites before disclosing any personal information via such websites.

Occasionally when linking to a third-party website from our Sites, you may still see Silvercar affiliate logo or a Silvercar affiliate website frame. This is to provide you with a seamless experience when visiting our Sites. In these cases, you are no longer on our Sites but the third-party website, and therefore the information collection practices of the third party's website may differ from Silvercar's. The privacy notice of the third party website will govern how information collected from you is used by the owner of the website. You can always know what website you are on by checking the Uniform Resource Locator (URL) in the location bar within your browser.

Linking your Silvercar Accounts to Your Social Profiles

Social Authentication

In order to provide you with more personalized services, we may give you the option of linking your social profiles with your Silvercar accounts on our Sites. Some of our Sites may allow you to link social profiles from Facebook, Twitter, LinkedIn, Google and Windows Live. We may add or remove the availability of any or all platforms at any time in our sole discretion. This functionality is entirely optional for all users and you may link or unlink your account(s) at any time.

What Information is Collected from Your Social Profiles and What It's Used For

If you exercise the option to link your social profile to any of our Sites, we may collect personal information and additional information from your social profiles, which will be used by Silvercar and agents acting on our behalf to customize your Silvercar customer experience. Some examples of the type of information we may collect from these social profiles include:

Profile picture, gender, marital status, birthday, list of friends (but not the information on your friends' social profiles unless they have also linked their profiles)

Professional information such as prior and current work history

Personal likes, activities and interest information

The information we collect may be used to:

Serve you customized offers and deals on our Sites

Send you email offers with special deals and discounts

Send you offers by mobile phone text messages

Update your profile information on our Websites

Publish check-in and check-out information to your linked social media accounts

Share your upcoming trips with friends

View your friends that have linked their profiles upcoming trips

Unlinking Your Accounts

You may unlink your social profiles at any time. In order to unlink your profiles, you must log into each Silvercar account that has been linked and then select "Unlink" next to the social media channel you wish to unlink.

Social Sharing

In an effort to provide our customers with new ways of sharing content, we may enable some of our online content to be shared on social websites through hosted sharing links and icons. Users who share content and links through their social media profiles should be aware that all activities of this nature are public.

Please note, when you share (with or without adding your own comments) any of our content on your social media profile, that action is governed by the privacy notice of that social media platform, and not Silvercar's Privacy Notice. We do not track or store a record of those comments or actions.

If you choose to participate in posting or sharing activities, you are electing to share and display such public activities via our Sites. Due to the public nature of your posting or sharing your posts may be included in RSS feeds, APIs and made available to other websites via other formats. As a result, your public activities may appear on third-party websites, blogs or feeds. We are not responsible for any personal information you CHOOSE TO MAKE PUBLIC VIA YOUR SHARED POSTS.

How We Protect the Security of Personal Information

The security of your personal information is important to us. We exercise reasonable care in implementing generally accepted standards of security to protect your personal information from loss, misuse and unauthorized access, disclosure, alteration or destruction, such as firewalls and Secure Socket Layer (SSL) encryption for some of your more sensitive personal information. It is our policy to retain personal information for as long as we believe appropriate for the purposes for which the personal information was collected or as required by applicable law.

Unfortunately, "perfect security" does not exist on the Internet, and no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee that personal information stored on our servers, or transmitted to or from a user, will be free from unauthorized access. By using our Sites and corresponding with us, you acknowledge that you understand and agree to assume these risks.

You are responsible for maintaining the strict confidentiality of your account passcode, membership numbers and pin numbers, and you will be responsible for any access to or use of our Sites by you or any person or entity using a passcode provided to you, whether or not such access or use has been authorized by or on behalf of you, and whether or not such person or entity is your employee, relative or agent. In the event of the unauthorized use of your passcode, account, or membership number, or any other breach of security involving your information as it pertains to Silvercar, you agree to immediately notify us. It is your sole responsibility to ensure that you exit from your account at the end of each session, control the dissemination and use of your passcode, control access to and use of your account and membership number, and notify us when you desire to cancel your account on our Sites. We will not be responsible or liable for any loss or damage arising from your failure to comply with this provision.

In addition, some personal information will be stored on your mobile device if you choose to use our mobile app. In this case, you are solely responsible for protecting the security and integrity of all such personal information, and we are not responsible for any disclosure of personal information or for any use of your account that someone may make using the mobile app on your mobile device, even if such use is not authorized by you.

It is our policy that we will never request your sensitive personal information, such as your credit card number, passcode, membership number or pin number, in an e-mail, text or on a website that is not located at the domain name used by Silvercar or an affiliate. If you receive an e-mail or other correspondence requesting that you provide any such information via e-mail or to a website that is not on such domain name, please do not provide such information, and report such request to our privacy officer at [email protected].

In the unlikely event that we believe that the security of your personal information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we will endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your current e-mail address, we may notify you by e-mail.

Your Privacy Choices

Individuals in certain jurisdictions may have certain rights and choices regarding the Silvercars processing of their personal data. We reserve the right to verify your identity in connection with any requests regarding personal data to help ensure that we provide the information we maintain to the individuals to whom it pertains, and allow only those individuals or their authorized representatives to exercise rights with respect to that information.

If If you wish to contact us to access or correct your personal information we have, or to inquire or provide feedback about our privacy practices, you can email us directly at [email protected].

Your Marketing Choices

You can opt-out of our use and disclosure of your personal information for marketing purposes and customer satisfaction surveys, and/or withdraw your prior consent for same, by the methods provided below. Upon requesting an opt out, your consent will be withdrawn; however, please note that it often takes some time to process these requests. Therefore, it is possible that you may receive promotions scheduled prior to our receipt of your withdrawal of consent.

You may reply to a promotional or marketing e-mail that you have received from us with the word "Unsubscribe" in the subject line or you can email us directly at [email protected]. You may also unsubscribe from receiving marketing or other commercial emails by following the instructions included in the email. (If you use more than one e-mail address, then send your opt-out e-mail from each of your e-mail addresses.)

To opt-out of any other promotional mailings from Silvercar and our partners you may notify us at [email protected].

For customer service issues, please email us at [email protected].

We may also provide additional methods for you to opt-out of having your personal information used or disclosed for promotional and marketing purposes, such as by clicking on a checkbox located on the page of our Websites on which your personal information is collected, or otherwise made available when you make reservations.

Please note, even if you opt out of receiving marketing or commercial communications, we retain the right to send you non-marketing communications such as correspondence about your existing business relationship with us, information about reservations or rentals, payment receipts, or notifying you of updates to our Privacy Notices or Terms of Use.

Mobile and Location-Based Services

Silvercar may provide apps that can be downloaded to smart phones or other devices. These apps provide services and may collect personal information that will be used in accordance with this Notice.

Silvercar apps may use the devices Global Positioning System (GPS) technology to provide relevant location-based information. To the extent any geo-location data is combined with personal information, that information will be treated as personal information in accordance with this Privacy Notice.

You may stop sharing your location data by adjusting your mobile devices location services settings. For instructions on changing the relevant settings, please contact your service provider or device manufacturer.

Children's Privacy

Our Sites are not directed to children under the age of 18. If you are under the age of 18, then please stop using our Sites or our products and Services and do not provide us with personal information of any kind whatsoever. If we learn that we have collected personal information from a child under the age of 18, please contact us at [email protected] and we will endeavor to delete that information.

Some links on our Sites may possibly lead to the websites of third-parties that are directed to children. Silvercar does not control these third parties and is not responsible for the actions of our third party business partners. We encourage you to check their terms of use and privacy policies for such information that address children's privacy.

Data Retention

We retain personal information for as long as is necessary for the processing purpose(s) for which the data was collected, and any other permissible, related purpose. When we no longer need the personal information we collect, we either anonymize the information or securely destroy the information.

International Data Transfers

The Site is controlled and operated by us from the United States and is not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United States. Any information you provide to us through use of the Sites and Services may be stored and processed, transferred between and accessed from the United States and other countries which may not guarantee the same level of protection of personal data as the one in which you reside.

Applicable Law and Jurisdiction

This Privacy Notice will be governed by the laws of the State of Texas, without regard to its conflict of law principals. By providing any personal information to us, you fully understand and unambiguously consent to the transfer of such personal information to, and the collection and processing of such personal information in, the United States and other countries or territories. You agree that any cause of action that may arise under this Privacy Notice will be commenced and be heard in the appropriate court in Travis County in the State of Texas. You agree to submit to the personal and exclusive jurisdiction and exclusive venue of the courts located within Travis County in the State of Texas or the United States District Court for the Western District of Texas.

California Users

Customers who reside in California and have provided their personal information to us can request, once per calendar year, information about our sharing of certain categories of personal data to third parties, for their direct marketing purposes. Such requests should be submitted to us at [email protected].

Changes to this Privacy Notice

We may at any time in our sole discretion revise or update this Privacy Notice. We will post any changes on this page and indicate at the top of this page the date this Privacy Notice was last revised. You may read a current, effective copy of this Privacy Notice at any time by visiting this page. We will also notify you of any material changes either through a pop-up notice, email or through other reasonable means. We encourage you to periodically review this Privacy Notice in order to keep apprised of any changes.

Contact Us

If you have questions about this Privacy Notice, or if you would like to request to exercise any individual rights, please contact us by emailing us at [email protected], or write to the following address:

SilvercarPrivacy Office211 E. 7th St. #1000Austin, Texas 78701

You can opt-out of the Premium Rewards Program by request by submitting this form to Silvercar support or by calling support at (855) 359-2227.

If you opt-out of the program, you will lose all points (if any) currently in your Silvercar account and you will not accumulate points as a result of future rentals or other activity through your Silvercar account.

Check your point status from the iOS app by opening up the navigation bar onthe left-hand side or from the website at the top during booking.

Use your points to get free rentals

The only thing better than renting an Audi every time is renting one for free. To redeem your points, simply switch to the Pay with points view when booking your next Silvercar. You can even pay using a mix of points and dollars.

Earn 1 point for every dollar spent

Rent any one of our premium Audi vehicles and youll earn one point for every qualifying dollar you spend (excludes taxes & fees). Youre automatically enrolled with your first rental so you can start earning points instantly.

Points will be added to your total at the end of your reservation, what are you waiting for? Book now to start earning points.

We believe every one of our loyal customers is a VIP so we created a premium rewards program that treats you like one.

Start at the top

No complicated benefit tiers here, just instant VIP status. Even joining is easyyoure automatically enrolled with your first booking.

Pointsdon'texpire

To keep your points from expiring, you must have points activity at least once within the last five years.

No blackout dates

Last time we checked, there are 365 days in the yearthats 365 days you can use your points. And yes, you guessed itbonus day on Leap Year!

Get free fast

Unlike other rewards programs, your points enable you to get free rentals fast.

Yes! First, input your promotional code in the bottom left corner of the screen when booking a reservation.

Then select the pay with points button in the top right of the screen.

If you cancel your reservation and are paying with points, the pending points will be returned to your point total. Click here to learn more about viewing your point total.