Slingshot FAQs

Find out how you can login to your Slingshot Webmail account and send, reply to, forward, and delete emails.

Basics of Webmail

How can I sign in to my Slingshot Webmail account?

1. Log in to your Slingshot Webmail by entering your email username and password.

2. Check the 'I'm not a robot' checkbox and click Loginto enter your emails.

How to send an email?

1. When you are logged into your Slingshot Webmail, click Composefrom the top left to open a new email.

2. Type in the email address of the person you're wanting to email in the To field. You can type in as many email addresses into this field as you desire. Separate each email with a comma.

3.Write the subject of your email in the Subject field.

4. In the large white box under Subject, type in the content of your email.

5. Click Send to submit your email.

How can I reply to an email?

1. Click the email you want to reply to and select the Reply icon, which looks like an arrow pointing to the left. If you're replying to many recipients, select the Reply all icon. This icon looks like two arrows pointing to the left.

2. Compose your email and select Send. Note: When replying to an email, some of the fields in the email are pre-filled:

The sender and any CCd emails will be in the To field.

The subject will already be in the subject field, but Re: will be at the start of the subject.

The original email will be in the reply email. Compose your email in the space directly above the text.

How can I forward an email?

1. Select the email you want to forward.

2. Select the Forward icon, which looks like an arrow pointing to the right.

3. Type the recipient(s) into the To field.You can type in as many email addresses into this field as you desire. Separate each email with a comma.

4. Compose your email and select Send.

Note: If you forward an email, some of the email's input fields are pre-filled:

The subject will already be in the subject field, but Fwd: will be at the start of the subject.

The original email will be in the forwarded email. Compose your email in the space directly above this text.

How can I delete an email?

1. Select the email(s) you want to delete. To select multiple emails, hold down the 'Ctrl' key while you select the emails.

2. Click the Delete icon, which looks like a rubbish bin.

Note: Deleted emails will go to the trash folder. You can recover deleted emails by moving them back to your inbox from the trash folder.

What is an email filter?

An email filter is a way to categorise emails and place them in specific folders.You can filter emails using properties unique to those particular emails such as the sender's email address, the subject of the email, message content, etc.

1. Select the 'Settings' option from the top right.

2. Choose 'Filters' from the left-hand menu and click the '+' icon in the Filters column.

3. On the right-side a new window will appear named Filter definition. Begin by providing your filter a name in the Filter name field.

4. Complete the rules for your filter depending on the kind of emails you are filtering. The example below will move all emails from "[email protected]" to the Junk folder. Click Save to submit your changes.

Email Troubleshooting

Email Settings

You can use Slingshot Webmail to view and send emails, or use an email application. If you are using an email application, use these POP/SMTP or IMAP settings to configure your emails on your device.

Username: This will be the first part of your email address, portion before the @ symbol. For example if your email address is [email protected],your username would be rehkel.

Name: This is the name you want to appear on your recipients email application when they receive an email from you. You can set it to your full name or your email address.

Email address: Your complete Slingshot email address, for example [email protected].

Password: Your Slingshot email password.

I can't login to Webmail?

There can be simple reasons that can lead to the inability to access Slingshot Webmail. We recommend going through this list and ensuring that you are logging in correctly.

Ensure that you are entering only the first section of your email address in the Username field. For example if your email address is [email protected], we would enter only rehkel.

Ensure you are ticking the 'I'm not a robot' checkbox and completing the reCAPTCHA by selecting the appropriate images. The reCAPTCHA does dissapear after 30 minutes.

If you have reset your email password, it does take up to 30 minutes for the password to update in our system. Wait 30 minutes and then try logging in again.

If you complete these steps and are still experiencing issues logging into Slingshot Webmail, please contact our team.

I am unable to receive emails, what can I do?

There are simple checks you can do that might help resolve this particular issue. Go through the checklist provided below and test to see if you can login.

Ensure that your mailbox isn't 100\%, if it is near 100\%, please delete some emails. You can check your mailbox storage levels on the bottom left of your screen. If you are unable to delete emails, refer to the 'I can't delete my emails, what can I do?' section.

Disable any additional filters you have created, ensuring the default '#1' filter is still active. The below photo shows the 'test' filter has been disabled.

In the event that you are not receiving emails from a particular sender, please confirm with the sender if they receive an error message when attempting to you. If you continue to not receive emails from a particular sender, provide our team with 3 examples within a 24 hour period in the format provided below.

Date and time of email:

Email address of sender:

Email address of receiver:

Subject of email:

I am unable to send emails, what can I do?

There are numerous reasons that may cause your inability to send emails. We recommend going through these checks and determining if you can send emails.

Send an email to yourself by placing your full Slingshot email address in the To field. If you did not receive this email after 10 minutes and your mailbox is not full, contact our team.

Confirm if you are receiving an error message, an error message provides us with more information as to why this could be occurring. Example reasons can be the recipients mailbox is full, or your emails are being marked as spam by the receivers mail server.

If you only experience issues emailing one particular email address and you are receiving no error messages, provide our team with 3 examples instances with the date & time, subject of the email and receiving and sending email addresses.

I can't delete my emails, what can I do?

When an email mailbox is 100\% full, we may come across issues in emptying our deleting items folder, which can be resolved by adopting this alternative approach.

Click Settings and then choose Preferences. Select Server Settings from the options underneath Section.

In the Main Options section of Server Settings. Check the "If moving messages to Trash fails, delete them" option and hit Save.

Once you have completed this, click Mail and choose the Trash folder from the left hand side. Select the gear icon from the bottom left and choose Empty.

reCAPTCHA

What is reCAPTCHA?

reCAPTCHA protects Slingshot email services and email accounts from spam and abuse. reCAPTCHA uses an advanced risk analysis engine and adaptive challenges to keep automated software from engaging in abusive activities on our customer accounts.It does this while letting our valid users pass through with ease.

Why is reCAPTCHA integrate into our Slingshot Webmail sign in?

We've added the reCAPTCHA service to the login section of our email platform to help protect your security. The service prevents automated systems from gaining access to your email account. That way your private information is kept private and you can avoid having nasties send lots of spam emails from your account (which, as well as being really annoying, can cause your email to become "" and you'll be unable to send anything at all!).

Slingshot customers in the past may find that they have a credit left on their account for a variety of reasons such as:

Overpayment on your final invoice

Automatic payment left active for your account

Slingshot charging you incorrectly

Either way, it's your money and we would love to return it to you. Send our team an email or chat with us online, we'll check if your owed any money and organise your refund.

Frequently Asked Questions

How long do your refunds take to complete?

All our refunds are processed from our end every Thursday.

We aim to complete all refunds for a designated period within 10 business days (of course the banks processing time is out of our control).

If you have recently asked for a refund, and a Thursday has passed, send our team an email or chat to find out whats happening.

Why would Slingshot owe me money?

In some cases Slingshot customers have left with money left in credit on their account. This could be because of:

Overpayment on your final invoice

Automatic payment left active for your account

Slingshot charging you incorrectly

Note: After six years, any unclaimed account balance more than $100 will go to the IRD. This complies with the Unclaimed Monies Act.

Who is owed money and how much could I be owed?

If you were a Slingshot customer in the past, we may owe you some money. The amount varies between customers from a few dollars to a bit more.

How can I claim my credit?

We can certainly have your credit amount refunded back to you. Send our team an email with your Slingshot account number (if you have this information) or chat with us online. We can refund your credit directly bank to any New Zealand bank account or apply it to an existing active Slingshot account.

Where do refunds go if my account was paid by someone else?

If your bills were paid by a third party organisation,eg, your employer or Work and Income, we can have this refunded back to you.Remember that it's up to you to let them know what's happening.

You will need to ensure that your phone is capable of sending multimedia messages, and also that the phone you're sending the message to is capable of receiving MMS messages.

These services are not considered standard text messages and therefore they will be casual rates charged for each MMS message sent.

It also pays to make sure the Access point details are set up with the correct details to send a MMS. The access point details that you will need are located here.

To configure your phone for multimedia messages or for instructions on how you can send one from your phone, please refer to your mobile's instruction manual.

There are various methods to pay your Slingshot bill. Learn about the methods we offer and discover which is best for you.

Payment Methods

Pay online through My Slingshot or setup a recurring payment method

Your My Slingshot will allow to set up an automatic payment method using credit/debit card or direct debit to remove the hassles of paying your invoice manually. Set up an automatic payment.

Pay your bill manually using My Slingshot Account. You will also see your current owing balance here as well.

Payments completed through your Slingshot My Account do reflect instantly.

You will be required to login to your My Slingshot, if you do not know your password refer to this article.

Pay through My Slingshot App

Download the My Slingshot App.

Open the app and select the second option to view your current owing balance. Click Make A Payment to pay your owing balance.You'll need a credit or debit card to pay.

Payments completed through your Slingshot My Account do reflect instantly.

You will be required to login to your My Slingshot, if you do not know your password refer to this article.

Internet banking

Slingshot’s bank details are as follows:

Name: Slingshot

Bank: BNZ

Account Number: 02-0290-0334411-000

Payments completed through internet banking can take 2-3 business days to process entirely.

Please ensure you use your Slingshot account number as the reference. This is located on your Slingshot invoice.

Over the phone

Call Slingshot on 0800 89 19 37 to pay through our IVR system with your credit card.

Payments completed over the phone through our IVR reflect on your account instantly.

Setting up weekly payments

Using our bank account details as the payee you can setup weekly payments at anytime through your banking application, through their website as well as at their branch.

You will require Slingshot's bank details and these are listed below:

Name: Slingshot

Bank: BNZ

Account Number: 02-0290-0334411-000

Please ensure you use your Slingshot account number as the reference. This is located on your Slingshot invoice.

Payments completed through internet banking can take 2-3 business days to process entirely.

Wiring insurance is an optional add-on to your Slingshot home line and broadband services. It covers the cost of repairs for faulty wiring inside your home that could be impacting your Slingshot services.

Wiring Insurance Features

What does Wiring Insurance cover?

This optional assurance covers the cost of on-site repairs to faulty internal wiring relating to the homeline and broadband connection, up to and including the Jackpoint on the wall. This includes:

Interference on your phone line or the line not working that is caused by the internal copper wiring and R11/BT Jackpoints.

Broadband faults such as frequent disconnections to the broadband service or a loss of broadband connection caused from internal copper wiring or Jackpoint faults

If your Splitter becomes faulty the cost of repair or replacement will be covered

What is not covered by Wiring Insurance?

Wiring from the Jackpoint to other devices such as modems and computers.

Ethernet wiring from the modem to other Ethernet sockets in your house

Changes that are not related to a fault, such as moving, adding or changing sockets.

Repairs to wiring or sockets that have not been installed to by a qualified technician.

External cabling between your premises and another building on your property.

Set-up of a new broadband connection and wiring at a new or existing premise.

The purchase and installation of a Splitter.

Repairing damage caused by natural disasters, building alterations, refurbishments, animals (including rodents), insects or vandalism, these are usually covered by insurance policies

Wiring Insurance FAQs

Should I sign up for Wiring Insurance?

Wiring Insurance is highly recommended; it acts like insurance if something goes wrong with your internal wiring or sockets.

For a small fee of $3.95 per month, Slingshot can arrange for a qualified telecommunications technician to come to your premises and repair your internal wiring and sockets.

If you do not take Slingshot Wiring Insurance, you will be responsible for the repairs inside your premises. This means that if any repairs are required, you would arrange your own local electrician to carry out the work. Alternatively, you can request Slingshot to organise a technician to complete repairs although you will be liable for charges up to $230.

How much is Wiring Insurance?

Wiring Insurance is $3.95 per month and you are required to retain this service for a minimum of 12 months.

How can I add Wiring Insurance to my account?

You can add Wiring Insurance to your account during sign up or at anytime through your Slingshot My Account. Instructions for this have been provided below.

Login to your Slingshot My Account.

Choose My Plan from the options above.

Select 'Change Now' on the 'Insurance' section.

Choose Wiring Insurance and click Submit.

This will add Wiring Insurance to your Slingshot account immediately.

What would I be charged for fault repairs without Wiring Insurance?

If a technician carries out repairs inside your premise, Slingshot will on-charge the costs involved. This can be up to $230.

Don't want to wait on the phone? Then Live Chat is for you!

Why Live chat?

Quick and efficient responses to your questions

Instant connection to a member of our team

Option to request a transcript of your chat with our team member

Rate your chat and leave a comment to help improve our overall customer experience

Convenience. Don't worry about searching for contact numbers or waiting for an email response. Simply send us a live chat message for live interaction with our team.

How to Access Live Chat?

Simply click on the Help button to begin interacting with a member of our team.

Operating Hours

Slingshot Live Chat is currently operating Monday to Friday 9 am to 7 pm and 9 am to 5 pm on Saturdays, outside of these hours, click here to get in contact with us.

There are two types of plan available to Kiwi households: Standard User or Low User.

Under either, you’ll be billed both a daily rate, and a usage rate per kWh (kilowatt-hour) unit of electricity consumed. It’s entirely up to you whether you sign onto a Standard or a Low User plan, but depending on your circumstances you may be much better off on one rather than the other.

Standard User

The Standard User plan has a higher daily charge, but a lower charge per kWh used so is ideal if your electricity usage is relatively high. Households north of Christchurch are better off on a Standard plan if using more than 8,000kWh each year, and for Christchurch and further south if using more than 9,000 kWh each year. Conversely, if your annual usage is lower than that number, a Low User plan is more advantageous. A Low User plan is generally suited to people using less electricity than average (hence the name!) It’s designed so that the fixed rate is no more than 30 cents a day* but the unit rate is higher, which means that if you don’t use much electricity you’ll pay less than you would on a Standard User plan.

Standard rate plans will generally suit larger households, where people are home a lot, and electricity is used for hot water and heating.

Low User

In general, you should pick a Low User plan if your household has one or two people living in a well-insulated, energy-efficient home, often with gas for heating or hot water. Very roughly, these households will spend much less than $200 monthly averaged across the year although the exact level will vary in different parts of the country. Low User plans are only available for your primary residence (so not your bach, crib or holiday home).

Note that while for most of the country the tipping point between the two plans is 8,000kWh annually, the average household use is much lower than that. So, you may be a very standard household but better off on a Low User plan.

You can switch between Low and Standard user plans once a year.

*not including GST and after any prompt payment discount

Why am I overdue?

This mayhave been a result of an underpayment from a previous bill (see example below)

chat

The previous amount of$10.72is overdue from the previous bill.

This amount needs to be paid immediately, to prevent your account from being temporarily suspended.

If you would like to check your previous invoices click here.

We recommend, in order to prevent blocking, that you pay the total due including the current billed charges.

If you need further help, click here.

Ways to pay:

Credit Card- click here to log in to your My Account and pay online, or call us on 0800 89 2733 to make a payment over the phone.

We recommend paying by credit card to ensure payment is received immediately.

Bank Transfer- our bank account number is 02-0290-0334411-00. Use your customer number located in the invoice email sent to you as the reference code.

Please note: it takes 3 business days for these payment types to clear.If this payment is not received before the suspension date, your services will be blocked until the payment has cleared.

Send our team an email or with a member of our team online.

Slingshot has recently streamlined payment due dates for all our customers as we aim to provide more clarity with our overdue process. We have also implemented a Promise to Pay feature which provides you with the convenience of remove any service blocking.

What is Promise to Pay?

Slingshot's Promise to Pay grants you the ability to remove service restrictions yourself by confirming when you can make payment. Promise to Pay becomes available once your services are restricted, this is 20 days from your bill date.

Why do I need Promise to Pay?

We completely understand that it is not always possible to pay your invoices by their due dates. This feature allows you to remove service restrictions by letting us know when you are able to make payment.

How can I enable Promise to Pay?

You can enable Promise to Pay by logging into your Slingshot My Account and choosing the date you can make payment by. Once you select your preferred payment date and click 'Get Back Online', our service restrictions will automatically be removed. It can take up to 30 minutes for this to take effect and we recommend rebooting your modem if you continue to experience the redirection page. Please refer to this article for instructions on accessing your Slingshot My Account.

We are sorry to hear that you are considering leaving Slingshot. Please do let us know if there is anything we can do to change your mind.

Prior to cancelling your Slingshot account

Contact our team to confirm if your services are currently under contract. If the contract term is not complete, you may face early exit charges.

There is a standard 30-day notice period for cancellation requests. The notice period begins from the time you confirm your intent to cancel your account.

You can read our full terms and conditions here.

Cancelling your Slingshot account

You can cancel your account with Slingshot by following one of our easy contact methods:

Send our Customer Services team an email by completing our online contact form with your full name, date of birth, address and preferred date for cancellation. Our team will then process your request accordingly.

Contact our team on 0800 89 2027 to submit your cancellation request. Our operating hours are located on the bottom of our contact page.

Placing services on hold

Slingshot is not able to place services on hold or temporarily cancel your account. This is because your services will still be connected at the exchange leading to monthly service rental charges. The only method to cease billing is by cancelling your account. If you only require a temporary disconnection, there are crucial points to consider before proceeding with this request:

Depending on your contract status, there might be an early exit fee and reconnection fees for cancelling your broadband service and signing up again on a later date.

The disconnection process may cause you to lose your homeline number.

You will lose any carry over data that you have accumulated.

Saving a copy of your Slingshot invoice is super easy! First off log in to MySlingshot and select "Latest Invoice" from the right hand side of the page.

You should now be looking at a copy of your most recent invoice. If you scroll to the bottom of the page you'll see a little printer icon:

Give that a click and your web browser should pop up with some print options for you. You'll want to "print" the page as a PDF file. Depending on the type of browser you're using you may see some different options.

Internet Explorer and Firefox

Select "Microsoft Print to PDF" and choose the location you'd like the file saved.

Chrome

Select "Change" under the "Destination" section then select"Save as PDF" andchoose the location you'd like the file saved.

Safari

Select "PDF" then "Save as PDF" and choose the location you'd like the file saved.

You now have a copy of your invoice saved as a PDF on your computer to do what you like with!

Moving your broadband, power and home phone is simple and easy with our dedicated move house team. Just let us know at least two weeks before you move in and we will take care of the rest.

Moving my Services

We provide two simple methods for you to move your services to another address.

Move My Broadband and Homeline

Learn how to place a move of house request through your Slingshot My Account for your home line and broadband services.

1. Login to your MyAccount and click the ‘My Plan’ link at the top of the page.

2. Choose the ‘Move House’ option and search for your new address.

Contact Us form

3. Select the address you are moving into and complete the rest of the form. You will need to enter the following details:

Date you are moving in

Service at the new address (ADSL, VDSL or Fibre)

Whether you require a homeline or not

Data plan and whether you require any additional features

4. Click 'Get It Now' once you’re ready to submit your request.

Move My Power

Our dedicated move house team will assist you in getting your power services connected at your new address. You can contactthem by calling 0800 89 3495. Alternatively, you can send our team an email by completing our .

Please note that if power is disconnected at the new property, there could be reconnection charges. Our standard reconnection charge is $70 for requests before 4 pm and $120 after 4 pm.

Moving House FAQs

How much notice should I provide?

It can take up to 10 working days for your local service company to complete the move of service requests. We recommend submitting your move request at least 2 weeks before your actual move-in date. This will allow us to ensure a smooth transition of services.

Does it cost to move house with Slingshot?

Moving services to another address is generally free of cost. If there are any charges associated with your move, we will advise you of these prior to the move being completed.

Note: If you are moving power services and power is disconnected at the new property, there could be reconnection charges. Our standard reconnection charge is $70 for requests before 4 pm and $120 after 4 pm.

Can I keep my current phone number?

As long as you are within the same area, you can generally keep your current phone number. In the case that this is not possible, Slingshot will provide you with a new number. If you move out of your current area, we may provide you with a new number. We'll confirm this once we've arranged your move.

Learn about factory resetting a FRITZ!Box 7490.

Before you start: Resetting your modem to its factory settings will remove any changes that you have made. This means that you will need to reapply these adjustments once the modem has been reset.

Method 1: Modem Interface

1. Connect to your Wi-Fi network or connect your device to your modem over ethernet.

2. Open your web browser (Internet Explorer, Google Chrome, Mozilla Firefox or Safari) and type in the address bar 192.168.178.1, then press 'Enter' on your keyboard.

3.A box will then ask for a Username and Password. The username is normally created by you when you originally login to this page, otherwise try admin for the username and admin for the password.

4. Click 'System' from the left hand selection and choose 'Backup' from the options below.

5. Click 'Factory Settings' and then push the 'Loading the Factory Settings' button at the bottom. This will factory reset your modem.

Method 2: Calling Reset

1. Plug a phone device into either 'FON 1' or 'FON 2' ports of your modem.

2. Dial the following numbers '#991*15901590*'.

3. Wait for up to 30 seconds and you'll modem will begin to reset to factory settings.

Slingshot provides a free modem rental while you are with us on all new Fibre and VDSL connections; all you need to cover is the postage and handling of $14.95. In the unlikely event that you decide to leave Slingshot, you will have to return the Slingshot modem to us. Please note that there is a $100 charge if the modem is not returned.

Are you unsure about some of the aspects of your bill? Let us break down the specifics to make sure you understand how our billing works.

The Basics

You can choose to pay your bill weekly, fortnightly, or monthly.

We always charge in advance; you are pre-paying for the upcoming billing period.

To view your bills, simply log into My Slingshot.

Monthly Billing

We send our monthly bills on set dates that are selected automatically based on when your service is connected to avoid a large first bill.

There will be a partial charge on your first bill from the date your service is connected to the first billing date plus one month in advance and any equipment costs. This is because you’re paying for the services coming up and not what has already been used.

Monthly Bill Example:

Let's assume that you signed up for Unlimited Naked Broadband for $84.95 per month and were connected on the 4th of July. You’ll receive the first invoice on the 8th of July which will consist of the following charges:

$84.95 for the month in advance (9th of July to the 8th of August).

5-day partial charge for services used (4th of July to the 8th of July).

Additional charges for equipment delivery and/or rental.

My Slingshot

Weekly and Fortnightly Billing

You can pick the day of the week you pay your Slingshot bill on a weekly or fortnightly cycle, which is really handy for making sure your bill is paid just after pay day, not just before!

The billing works the same way as monthly, in advance. The first bill will have a partial charge from the date your service is connected to the first billing date and one week, or fortnight, in advance plus any equipment costs. This is because you’re paying for the services coming up and not what has already been used.

Frequently Asked Questions

How much am I currently owing?

Your owing balance is displayed at the top of the dashboard when you log into or within the 'My Bill History' section when selected at the top right.

How do I see what services I have been charged for?

Scroll down to the Tax Invoice section when looking at your bill to see a breakdown of the services you’ve been charged for.

How do I activate my SIM card?

The Slingshot SIM is easy to set up. Just snap out the right size, dial 6886 to activate it and then register it in My Slingshot Mobile.

Can I use my current mobile number?

You sure can! All the details you need to transfer your number are on the sleeve of the SIM card. Once you activate the SIM and register it in My Slingshot Mobile, you can complete the form to transfer your number. The transfer should complete within 2 - 4 business hours.

Does my mobile data roll over?

Any unused data on your base mobile plan rolls over to the next month, for up to 12 months. Handy! Purchased add-on data will always be consumed first, followed by rollover data, and then the data in your current month’s base plan.

What if I need more data or minutes?

You can purchase additional data or NZ and Australia calling minutes in My Slingshot Mobile. These add-ons do not roll over and will expire after 30 days if unused.

Why have I been charged twice on one bill for the same mobile plan?

Our mobile plans are billed every 30 days, so slightly more frequent than monthly. If your Slingshot bill is sent monthly, you may occasionally get two bills on the same monthly statement although this will be rare.

Please Note

You can't use Txt to Park or call an 0900 number on our services.

If you can't change your plan or buy any add-ons, give our team a call on 0800 89 2000.

That definitely shouldn't be happening!

If you've moved over to Slingshot and are still getting bills for the same services from your last provider your best bet is to get in touch with them directly to make sure they know your services are now with us.

You should have received an email from us when you signed up that will say when your services went live with Slingshot or you can contact us here and we can let you know when that was.

If you have faxability with Slingshot then yes you will get two numbers - one number for your calling and one number for your fax line.

The numbers will be similar, usually the last digit is different.

Please note: Faxability is not compatible with Slingshot Ultra-Fast Fibre.

Here at Slingshot we have a user friendly 'My Account' feature that allows you to keep up to date with your bills, usage and much much more.

Slingshot My Account FAQs

How do I login to My Slingshot Account?

1. Follow this link to the My Slingshot Account login page.

2. Enter your 'Email address' and 'Password'. Click 'Login' to enter your Slingshot My Account. If you do not know your password, click the 'Forgot Your Password button.

My Slingshot page

Please note:If you have just your Tolls or Homeline with us, use your Slingshot account number as the username and your Visibill password to login.

How do I reset my password?

1. Click the "Forgot your password" button at the bottom of the login screen of the .

2. Enter your email address (the one we send information and invoices to) in the field provided.

3. You'll be sent an email with a link to click. Make sure you do this within 24 hours otherwise the link will become invalid!

4. Once you click the link you'll be taken to the page below. The Reset code field should be populated automatically, if it's not you might need to click the forgot password button again and generate a new email. Enter and confirm your new password then click "Reset Password" and you're good to go!

What is the password criteria?

Your password is required to have a minimum of 8 characters with at least 1 capital letter and 1 number or special character. This will help ensure your password is safe and secure.

If you have multiple email accounts, it is often a good idea to forward your extra addresses through to one main account. If you would like to forward your Slingshot emails to another address (like a Gmail.com or Outlook.com email address), this article will help you set this up.

First of all,.

From the main screen, click on the Settings button

This will bring you to the Settings screen:

In the far-left menu, click on Filters, you will see the following screen:

You'll see two columns in the middle of your screen;Filter setsandFilters. At the bottom of these columns you'll see some icons. Click on the plus symbol in the second column, called Filters.

A new column will appear, titledFilter definition.

First, give your new filter a name (this is for your own use, nobody else can see this name.

Now click the button next toall messages

Using the drop-down menu, chooseRedirect message toand enter your preferred email address into the text field that appears.

Your screen should look something like this:

Once you're happy with the details, click on the Save button.

Once you've clicked save, the screen will refresh and you will see the filter name in the middle columnFilters. Your filter has now been created!

The final step is to go back to your inbox by clicking the Mail icon, and sending a new email to your Slingshot email address. It should now be automatically forwarded to the email address you specified in the filter.

If the email does not get automatically forwarded, please double-check that the email address specified in the filter is correct. If you're still stuck, please contact our Technical Support team on 0800 89 2000.

What features are available in Slingshot Webmail?

Slingshot Webmail is a full-featured product, and includes the following features:

Mail

Email filtering

Email forwarding

File attachments

Drag-&-drop message management

Multiple sender identities

Rich text/HTML message composing

Searching messages and contacts

Threaded message listing

Spell checking

Preview pane

Address Book

Searching messages and contacts

Contacts import & export

Contact groups management

Calendar

Day, Week, and Month view

Calendar event exporting

Email notification of events

This list is not exhaustive, and features are often added.

Learn about the Slingshot overdue process and find out what you can do to avoid any service disruptions.

Overdue Accounts FAQs

I have paid, why have I received a reminder?

Payments completed over internet banking can take up to 3 days to process. If you have completed your payment in full, you can safely ignore any overdue account reminders or text messages you receive.

When is my bill due?

We will email your bill to you with the due date printed on it. Slingshot invoices are due 7 days from the actual bill date. You can also access all your invoices through your Slingshot My Account under the ' My Bill History ' section. If you can't find your bill or can't access your Slingshot My Account, send our team an email using our online contact form.

What happens if my bill is left unpaid?

Slingshot requires all customers to complete full payment of their invoice within 7 days of the bill date. Our system automatically applies service restrictions if payment is not received 20 days from the bill date.In cases where payment is not received within 50 days of the bill date, your services will undergo the cancellation procedure. In the event that an invoice is not paid in full prior to the generation of the following months invoice, you will incur a late payment fee of $5. You can learn about our payment methods here.

Can I delay my payment?

Yes! We completely understand that sometimes things happen and you are not able to pay your account on time. Slingshot's Promise to Pay grants you the ability to remove service restrictions by confirming when you intend to complete payment.

What is Slingshot's overdue process?

Provided below is a guideline for our overdue process. We contact you over email to let you know your account is overdue and welcome all responses to our emails. You can raise any concerns by simply replying to any of our emails, our friendly team will then assist you accordingly.

With My Slingshot, you can request a plan change whenever you like! Simply log in with your email and password and select ‘My Plan’ from the options at the top right of the page.

You'll see a range of options like these:

You can upgrade your service, try a different data pack, or select a new add-on. Easy right?

Learn about the homeline troubleshooting procedure and the checks you can perform which may resolve your services.

Isolation Testing

Isolation testing can help identify the possible cause for your homeline issue. Performing this test helps avoid potential Chorus technician call out charges where the fault is caused by your equipment.

Services on ADSL or VDSL

1. Unplug all phones, modems, filters or any other devices from all jackpoints in your home. Some monitored home alarms may be automatically triggered if they're unplugged, so it might be a good idea to get in touch with your alarm provider first, to let them know what's going on.

2. Take your phone to a jackpoint in your home and plug it in. Test the phone directly plugged into your jackpoint without the use of a filter by making and receiving phone calls.

3.If your homeline issue is successfully resolved: this means that your other devices or equipment are the reason behind your loss of service. Plug your equipment back in piece by piece, checking the connection each time. When the problem returns you have discovered the faulty piece of equipment.

If your homeline issue persists: the problem may lie with your jackpoint, phone cable or the phone handset itself. Try another phone cable and if that doesn’t work, try the other jackpoints in your home, testing the connection each time.

4. Lastly, we recommend running through steps 2 and 3 with another phone, to rule out your existing phone as being faulty.

Homeline Services on Fibre using Modem

1. Unplug your telephone handset from the modem Telephone port (this is normally the 'Telephone 1' port) on the back of your modem.

2. Factory reset your modem by taking a pin to press and hold the tiny Reset button on the back of the modem. Hold this down for 5-10 seconds until the lights on your modem go off.Release the button and your modem will begin to restart.

3. Once your modem is back on wait 10 minutes and then test your telephone handset in the modem Telephone port you were previously using (normally the Telephone 1 port).

Homeline Services on Fibre using Jackpoint

1. Unplug your grey telephone cable from the modem Telephone port (this is normally the 'Telephone 1' port) on the back of your modem.

2. Factory reset your modem by taking a pin to press and hold the tiny Reset button on the back of the modem. Hold this down for 5-10 seconds until the lights on your modem go off.Release the button and your modem will begin to restart.

3. Once your modem is back on, wait 10 minutes and then plug the grey telephone cable in the modem Telephone port you were previously using (normally the Telephone 1 port).

4. If you find your telephone handsets are still not operating from the jackpoints. We recommend testing your telephone directly in the modem Telephone port where the grey telephone cable was originally plugged in.

5. In the event that your handset operates when plugged directly into the modem, this would indicate that your internal wiring or phone jackpoint is faulty. If the telephone doesn't work from modem either, please contact our team for further investigation.

What should I do now?

If you find that you’ve performed all these steps, and you haven’t found a possible cause for your broadband issue, contact our team. We will complete some final checks with you before reporting a fault

Prices in the telecommunications industry constantly change and we pride ourselves on providing cost effective broadband solutions. Price increases are something we never wish to proceed with although changes from the network providerresult in us having to adjust prices accordingly.

Frequently Asked Questions

What is the reason behind the increase?

As you probably know, we provide your broadband services over a fibre or copper connection that we rent from either Chorus or a Local Fibre Company (LFC). From time to time they increase rental charges, with our thin margins and low prices, we couldn't absorb the additional cost this time. Sorry we hate price increases too.

I’m in contract or have just joined, why am I effected by the price increase?

If you’re in a contract, our terms state that the charges for your service won’t increase until the end of that contract, unless the increase is as a result of a change in price from a supplier, which is the case here. Again, we really don’t enjoy putting up our prices, but in this case the cost was too much for us to absorb.

Can I switch to a cheaper plan?

If you would like to change your plan, simply jump on to My Slingshot to see what plan options are available for you.

Are all providers doing this?

Price increases from network providers affect all Internet providers, which means other providers may increase their prices or pass on the cost in other ways. We are unsure which other providers may be increasing their prices

If you have any further questions, simply reply to the price increase email you received from us.

If you are an existing Broadband customer with us you can change your plan online through " My Account ". If you have a modem capable of the new naked broadband services wewon'task you to agree to a new 12 month contract.

When selecting your new plan we will be able to let you know if the current modem from us can handle the new services you want.

Find out how to keep your existing mobile number when you join Slingshot mobile.

Transferring My Number

1. Once you receive your SIM card, pop into your phone and activate it by calling 6886.

2. Register your Slingshot SIM card at My Slingshot Mobile and create your new 4 digit pin.

3. Login to your Slingshot Mobile using your Slingshot mobile number (on the small card that arrives with your mobile SIM) and the 4 digit pin code you created.

4. Click the 'Transfer Your Number' option from the top.

5. Complete the 'Transfer Your Number' form and click 'Confirm transfer'.

Frequently Asked Questions

How long does the transferring of my existing number take?

Transferring mobile numbers across to our network takes 2-4 business hours from the time the request is successfully submitted.

In the 'Your current number' section, which number do I add?

For this section, enter the number you wish to keep (the number you wish to bring over to Slingshot).

How do I know if my previous mobile service is 'Prepaid' or 'Account'?

You can check this by reviewing your previous mobile plan details or by contacting your previous mobile provider.

How do I find my previous SIM serial number or account number?

Prepay customers: You can find your serial number on your old SIM card itself.

Account customers: You can find your account number by reviewing an invoice from your previous mobile provider.

If you are unable to find your old serial number or account number, we recommend contacting your previous mobile provider.

Attached are our user guides for our current Slingshot modems.

Downloadable PDF Manuals

NF18 Fibre

NF18 ADSL/VDSL + Homeline

NF18 Naked VDSL

NF4V ADSL/VDSL + Homeline

Learn about the broadband troubleshooting procedure and the checks you can perform which may restore your services. Before beginning these checks, we recommend referring to our outages page.

Troubleshooting Process

Step 1: Restart your equipment

Power off all devices that are connected to the internet including your modem. Power on the modem first, once the modem comes back online, you can restart your other devices and then try connecting to the internet.

Step 2: Check cables

Ensure all cables are plugged in correctly and securely. Loose or faulty cables can cause loss of internet services.

Step 3: Check the modem lights

Scenario 1: The DSL light on your modem is flashing or off, or if you are on Fibre broadband and your WAN light is off. Please refer to the Isolation Testing section.

Scenario 2: The DSL/WAN light on the modem is solid green or blue and the Internet light on the modem is red or off. Please factory reset your modem.

Scenario 3: Modem will not power on. Please try your modem at another power point and contact our team to organise a replacement modem.

Step 4 (Fibre only): Check the Optical Network Terminal lights

Scenario 1: The Optical/PON light on your Optical Network Terminal (ONT) is red. Please check our outages page for any known issues in your area before contacting our team for further assistance.

Scenario 2: The Alarm/LOS light on your ONT is red. Please check our outages page for any known issues in your area before contacting our team for further assistance.

Isolation Testing

To rule out your equipment or the physical setup of your home network as being the reason behind your loss of service, it is crucial to complete the steps outlined below. This will ensure that we are taking all the necessary precautions to avoid any technician call out charges.

ADSL and VDSL Broadband Connections

Before we begin

The isolation test takes around 10-15 minutes and you will require access to your modem to successfully complete it.

Click the right arrow to begin the Isolation Test!

Step 1: Unplug your equipment

Unplug all phones, modems, filters or any other devices from all jackpoints in your home. Some monitored home alarms may be automatically triggered if they're unplugged, we recommend getting in touch with your alarm provider first, to let them know what's going on.

Step 2: Testing other jackpoints

Take your modem to a jackpoint in your home and plug it in. Test the modem directly plugged into your jackpoint without the use of a filter and turn it on. If the light labelled ‘DSL’ illuminates, then your modem has reconnected.

Step 3: Reconnecting your devices

Did your modem successfully reconnect?

Yes

This means your devices/equipment is the reason behind the loss of service. Plug your equipment back in piece by piece, checking the connection each time. When the problem returns you have discovered the faulty piece of equipment.

No

The problem may lie with your jackpoint, phone cable or modem. Try another phone cable and if that doesn’t work, try the other jackpoints in your home, testing the connection each time.

Step 4: Final checks

Lastly, we recommend running through steps 2 and 3 with another modem, to rule out your existing modem as being faulty.

If you find that you have completed these checks and are unable to restore your services, we recommend contacting our team. Remember to let them know that you have already completed the isolation test.

Fibre Broadband Connections

Begin the Isolation Test Process

The isolation test takes around 10-15 minutes and you will require access to your modem to successfully complete it.

Click the right arrow to begin the Isolation Test!

Step 1: Check your network setup

Confirm that your modem is correctly and securely connected to your Optical Network Terminal (ONT). Our Modem Setup Guides present information regarding the physical setup of your modem.

Step 2: Restart your modem

Turn the power to your modem off and wait about 5 minutes before turning this back on. Test again to check if your loss of service has been resolved.

Step 3: Test another cable

Test another Ethernet cable from your ONT to your modem. This is to ensure that the Ethernet cable you are currently utilizing hasn't become faulty. The Ethernet cable goes from the WAN port of your modem to the GE1/LAN1 port of your ONT.

What should I do now?

If you find that you’ve performed all these steps, and you haven’t found a possible cause for your broadband issue, contact our team. We will complete some final checks with you before reporting a fault.

What’s the story?

Sometimes getting fibre installed is quick and easy, but sometimes it’s not.

Never fear, we have a fix.

We have introduced ADSL While You Wait basically an awesomely discounted ADSL service to make sure you are online (at a great monthly rate) while waiting for that fibre goodness.

How does it work?

Just select the fibre plan you want, and tell us you want ADSL While You Wait. We’ll send out a modem that can be used on both copper and fibre, and set you up on an ADSL copper service for just $69.95 a month for unlimited broadband (add a phoneline for an extra $5.) We’ll work with the local fibre installers to get fibre installed as soon as we can, and switch you across to your fibre plan when it’s good to go.

Who should select ADSL While You Wait?

If you are new and signing up for Slingshot

If you are moving into a house that can get fibre, but it’s not yet installed

If you are down a Right of Way

If you are in an apartment or block of flats

If you have a current working copper connection, then you might be happy to leave this going until fibre is installed.

Contracts

Your contract will start from when your fibre install is complete.

If you change your minds and decide to no longer go ahead with Fibre, we will pop you on to one of our current plans and start the contract from your plan change date.

That’s ok we’re here to help.

My modem is online but I don’t know how to set up my WiFi.

Click here for instructions on how to set up your wireless network.

The technician has left but my internet is not working.

Hopefully the technician has explained what the problem is and what his plan is to remedy it. If not, or if you still have concerns, please contact us so that we can get it sorted for you.

The technician has left and there is still work to be done to restore my property to its original state.

Installation technicians may not be qualified (or have the necessary equipment required) to undertake some advanced restoration work. However, they should not be leaving your property without telling you what the re-instatement plan is and when it should be completed. If you have any concerns about this plan that the technician wasn’t able to resolve or if you have a safety concern, please contact us immediately.

Need some assistance? Our help desk is based right here in New Zealand, and getting in touch is super easy!

Contact our dedicated team here.

We've noticed that some customers have an incorrect "routing" set up in their NetComm router - this might cause issues browsing the 'net, so here's a reasonably simple fix that should help.

First of all, you will need to log in to your routers web interface. If you're not sure on how to do this, readthis article.

Once you've logged in, you need to click onAdvanced Setupin the left-hand navigation menu. This will open a list of more options - click onRouting, followed byDefault Gateway.

You'll see a screen something like this:

There are two boxes, and you should seepppoa0in one of these boxes. If it is in the right-hand box, please click onpppoa0and then click the arrow that points to the left-hand box. This will move thepppoa0to the left-hand side box.

Once you've done this, click on theApply/Savebutton in the bottom right.

Now you will need to reboot your modem/router - you can do this by pushing the power button on the back of the modem.

Once the modem/router is rebooted, check to see if you can browse. If you can - hooray! If not, please call our Tech Support team on 0800 89 2000 and let them know that this fix didn't work for you.

To protect our customers from cyber attacks, we network block inbound traffic (TCP/UDP) associated with the following ports. If you have an onsite email server (business email server), NAS servers, Web server or remote admin access to router, then network port filtering may impact you. To resolve this, simply log onto MySlingshot and on the main page select ‘Off’ under Port filtering.

Note: Network port filtering will not impact your normal internet browsing, video streaming or email services.

Port Number

Inbound Traffic - SS

20

FTP data

21

FTP data

22

SSH (Secure Shell), File transfers

23

Telnet

25

SMTP (email sending)

53

DNS server

67

Bootstrap server, DHCP

68

Bootstrap client, DHCP

80

HTTP server

110

POP3 server

135

remote manage DHCP, DNS server

137

NetBIOS name service

138

NetBIOS Datagram

139

NetBIOS Session

143

IMAP server

161

SNMP

162

SNMP

443

HTTPS server

445

SMB over IP

547

DHCPv6 server

593

HTTP RPC remote procedure

1900

(SSDP)thediscovery ofUPnPdevices

2049

NFS (file shares)

5431

UPnP port

5060

VoIP / SIP

Change your Wi-Fi name or password with My Wi-Fi

If you’re lucky enough to be using one of our latest modems (the Netcomm NF18), you’ll be able to update your network name and password as many times as you like via My Slingshot on our website or in the My Slingshot app.

No more mucking around with the modem, simply download My Slingshot from the App Store or Google Play, or head to My Slingshot online and follow the instructions:

Connecting your Wi-Fi

First things first, if you haven’t connected to Wi-Fi yet, find the Wi-Fi settings or network finder on your device

Select the Wi-Fi network ‘Your new Wi-Fi’ from the list

Enter your Wi-Fi password (refer to your Wi-Fi access card included with your modem).

It’s time to personalise!

Download the My Slingshot app from the App Store or Google Play on your mobile or tablet

Log in (with your Slingshot account email and password) and find ‘My Wi-Fi’ in the right-hand menu

Enter a new network name and password for your Wi-Fi

Press ‘Save’.

Note: you’ll have to update your all your devices to the new network name and Wi-Fi password.

Follow these instructions if using the app to change your Wi-Fi settings isn’t working.

Make sure you’ve connected your device to the modem via cable or Wi-Fi before completing these steps.

Open an internet browser and type in 192.168.1.1

Enter the below user name and password:

Username: admin

Password: the last six digits of your modem’s MAC address (all lower case), which you’ll find on the bottom of modem

Navigate to ‘Wireless’ in the left-hand menu

Select ‘2.4 GHz’ on the left-hand menu under ’Wireless’

Under ‘SSID’, enter your new Wi-Fi name, then click ‘Save’

Click on ‘Security’ under 2.4 GHz in the left-hand menu

Under ‘WPA/WAPI passphrase’, enter a new Wi-Fi password and click ‘Save’

Repeat the process from step 5 for the ‘5 GHz’ section. Make sure the Wi-Fi name (SSID) and password are identical to the ‘2.4 GHz’ Wi-Fi. Your devices will connect to the most suitable network automatically. If you’d like help setting up advanced features of the NF18 which Slingshot does not support, click here to be taken to Netcomm's support page.

Learn about our change of ownership process and how you can transfer your account to someone else.

Before we get started, we need to mention that each Slingshot residential account can only have one main account holder. You are more than welcome to have others authorised to make certain changes or query issues - you'll just need to add them on. You can check out how to do so here.

Update The Name On My Bill

I'm the account holder and wish to change ownership of my account

In order to change the ownership of your Slingshot account into another name, you will be required to complete our change of ownership form.

Here is a checklist of the details you will require to complete the change of ownership form.

New account holders name

New account holders contact number

New account holders email address

We will then be intouch with the intended account holder to process the change of ownership request. Once the change of ownership request is complete, we will contact you with the results.

Please note that any outstanding balance on the account must be cleared before the account ownership can be transferred, and by completing the change of ownership form you agree to the terms outlined below.

You are authorising the person whose details you are providing to take full ownership of your Slingshot account.

You agree to remain liable for all charges on your Slingshot account incurred up until the date of transfer.

You understand that you will lose access to the Slingshot account and all information relating to it including emails.

This request is not complete until the services are transferred to the new account holder and approval of this request is subject to credit checks on the new account holder.

I wish to take ownership of a Slingshot account

In order to take ownership of an existing Slingshot account, you will be required to complete our change of ownership form.

Your address (address where you currently or previously resided):

Address of services (address of services you are taking over):

Account number (account number of services you are taking over):

Digital copy of your NZ drivers license or passport

We will then be inwe will be in touch with you and the account holder to process the change of ownership request. Once the change of ownership request is complete, we will contact you with the results.

Please note that any outstanding balance on the account must be cleared before the account ownership can be transferred, and by completing the change of ownership form you agree to the terms outlined below.

You authorise Slingshot to perform a credit check andunderstand that the approval of this request is subject to credit checks.

You certify that all information is provided is true and to the best of your knowledge.

You agree to beresponsible for all charges relating to the Slingshot account once the ownership of the account has been transferred.

Youcomply to be bound by the connection terms and conditions applicable to the Slingshot account, as well as any contract terms and pricing plans active on the account. You can find our current terms and conditions here.

Youunderstand that you will be required to pay all charges associated with the Slingshot account including although not limited to, monthly fees, delayed charges such as toll calls or data blocks, and any early termination fees which may apply if the account is cancelled before the end of the contract term.

You accept that there might be charges associated with the process of relocating your services to another address.

What happens when I reach my broadband data limit for the month?

Fixed-line broadband customers are given a monthly allowance of data that can be used to download and upload information from/to the Internet.

When you reach 75\% of your monthly data allowance, we will send you notification via email to let you know that you're approaching your monthly limit and that you can either buy a 'data block' or have your connection speed slowed to dial-up speeds.

By default, if you reach 100\% of your data allowance a 2GB data block will be added to your account at a cost of $5. This is so that you can continue to browse the Internet at your usual speeds!

A data block is like an extension to your monthly data allowance. You can choose the size of the data block you wish to purchase via the My Account section of our website.

Connection problems? Head to our network status page. For all other outages, choose your broadband service and follow the link relating to your region.

Select your Broadband Service

Fibre Broadband

Click here for outages in Christchurch

Click here for outages in Hamilton, New Plymouth, Tauranga, Whanganui, Tokoroa, Hawera, Cambridge and Te Awamutu

Click here for outages in Whangarei

Click here for the rest of New Zealand

ADSL and VDSL Broadband

Click here for outages.

What do I do when my outage is resolved?

After an outage, you will need to restart your modem by simply turning the power off and then back on. This will reconnect your modem to our network.

If you are still having issues connecting to the internet after restating your modem, call our technical support team on 0800 89 2027.

If you have made full payment of the total invoice amountin the last 2-3 working days, your payment will be processed. No further action is required.

Did you know, to avoid overdue charges in future, you can set up an automatic payment- either by credit card or direct debit - by logging in to your My Slingshot Account.

If you require further assistance please reply to the overdue email which was recently sent.

These step-by-step instructions will assist you in setting up and connecting yourFritzbox 7490modem to your ADSL, VDSL or Fibre broadband service.

Modem Setup Instructions

Fibre Modem Setup

1. Connect one end of your yellow Ethernet cable to the "LAN 1" port of your modem and the other end to the "LAN1/GE1" socket of your Fibre ONT (white Fibre box, usually mounted on your wall).Ensure your ONT is connected to the power and turned on.

2. Plug the power supply into a power socket and the other end into the power point of your modem. Your modem will automatically power on and the green power light will illuminate.

3. If you have homeline services with Slingshot, plug your telephone handset into the "FON 1" port of your modem.

4. The physical set up of your Slingshot Fibre connection is now complete and we will need to wait 5 minutes to allow your modem to download its configuration settings. The Power / DSL, WLAN and Info lights will all illuminate once this process is complete.

5. Go online by either connecting your devices to the Wi-Fi or by plugging an Ethernet cable to one of the free yellow LAN ports on your modem and the other end into your computer.

Your Wi-Fi network name will be FRITZ!Box 7490 and your wireless network password will be the WLAN network key located on the bottom of your modem.Check out setting up wireless on Fritzbox to change your Wi-Fi name and password to your preference.

Factory Resetting Your Fritz!Box 7490 guide

VDSL Modem Setup

1. Connect one end of your grey telephone cable to the grey "DSL/TEL" point on the back of your modem and the other end to your phone socket or the supplied DSL filter (if you have a homeline). If you are utilising the DSL filter, the other end of the filter will plug into your phone socket.

2. If you have homeline services with Slingshot, plug your telephone handset into phone port of the DSL filter.

3. Plug the power supply into a power socket and the other end into the power point of your modem.

4.The "Power / DSL" LED will begin to flash after 2-3 minutes to indicate that the FRITZ!Box is ready for operation.

5. Next, connect to your Wi-Fi network or plug an Ethernetcable to one of the free LAN ports on the back of your modem and the other end to your computer.Your Wi-Fi network name will be FRITZ!Box 7490 and your wireless network password will be the WLAN network key located on the bottom of your modem.

6.Open up your web browser (Google Chrome, Mozilla Firefox, Apple Safari, Internet Explorer, etc.) and type 192.168.178.1 into the address bar.

Note: When logging in for the first time you will be prompted to go through a setup wizard. Select your preferred language and New Zealand as your region. The modem will then restart and come back online after a few minutes requesting you to enter a password for accessing the modem interface. Ensure you choose a password that is secure and is easy to remember.

7.When prompted enter your new password to access the modem menu. Navigate to Account Information from the left-hand side.

8. Under the Connection Via section choose Connection to a DSL line.

9. Check Yes under the "Is account information required?" field and enter your Slingshot username and password in the User name(Slingshot email address in full) and Password fields. If you are unsure of your Slingshot username and password, please get in touch with our team.

10. Under Connection Settings, select Change connection settings and make sure the modem is set to Maintain permanently.

11. Check Use VLAN for Internet access and enter 10 into the VLAN-ID field. SelectDSL ATM Settingsas Set manually, VPI will be 0, and VCI is 100. Select PPPoEas the Encapsulation type.

12. To finish setup, scroll to the bottom of the page and click onCheck the internet connection after "Apply" has been clicked and then selectApply.

13. Go online by either connecting your devices to the Wi-Fi or by plugging an Ethernet cable to one of the free yellow LAN ports on your modem and the other end to your device (computer, TV, gaming console, etc.)

Your Wi-Fi network name will be FRITZ!Box 7490 and your wireless network password will be the WLAN network key located on the bottom of your modem.Check out setting up wireless on Fritzbox to change your Wi-Fi name and password to your preference.

ADSL Modem Setup

1. Connect one end of your grey telephone cable to the grey "DSL/TEL" point on the back of your modem and the other end to your phone socket or the supplied DSL filter (if you have a homeline). If you are utilising the DSL filter, the other end of the filter will plug into your phone socket.

2. If you have homeline services with Slingshot, plug your telephone handset into phone port of the DSL filter.

3. Plug the power supply into a power socket and the other end into the power point of your modem.

4.The "Power / DSL" LED will begin to flash after 2-3 minutes to indicate that the FRITZ!Box is ready for operation.

5. Next, connect to your Wi-Fi network or plug an Ethernetcable to one of the free LAN ports on the back of your modem and the other end to your computer.Your Wi-Fi network name will be FRITZ!Box 7490 and your wireless network password will be the WLAN network key located on the bottom of your modem.

6.Open up your web browser (Google Chrome, Mozilla Firefox, Apple Safari, Internet Explorer, etc.) and type 192.168.178.1 into the address bar.

Note: When logging in for the first time you will be prompted to go through a setup wizard. Select your preferred language and New Zealand as your region. The modem will then restart and come back online after a few minutes requesting you to enter a password for accessing the modem interface. Ensure you choose a password that is secure and is easy to remember.

7.When prompted, enter your new password to access the modem menu. Navigate to Account Information from the left-hand side.

8. Under the Connection Via section choose Connection to a DSL line.

9. Check Yes under the "Is account information required?" field and enter your Slingshot username (Slingshot email address) and password in the User name and Password fields. If you are unsure of your Slingshot username and password, please get in touch with our team.

10. Under Connection Settings, clickChange connection settings and make sure the modem is set to Maintain permanently.

11. Ensure VLAN settings are clear with no information filled. SelectDSL ATM Settingsas Set manually, VPI will be 0, and VCI is 100. Select PPPoA/VC-Muxas the Encapsulation type.

12. To finish setup, scroll to the bottom of the page and click onCheck the internet connection after "Apply" has been clicked and then selectApply.

13. Go online by either connecting your devices to the Wi-Fi or by plugging an Ethernet cable to one of the free yellow LAN ports on your modem and the other end to your device (computer, TV, gaming console, etc.)

Your Wi-Fi network name will be FRITZ!Box 7490 and your wireless network password will be the WLAN network key located on the bottom of your modem.Check out setting up wireless on Fritzbox to change your Wi-Fi name and password to your preference.

Factory Reset Modem

For step-by-step instructions follow our .

Below are our current per minute rates. Press ctrl+f and type in the name of the country you're after to get there nice and fast. If you'd like a downloadable copy of these rates click here.

For information about the available 2 hour caps click here.

NZ Landline

$0.21

NZ Mobile

$0.35

Afghanistan

$1.69

Afghanistan mobile

$1.69

Albania

$1.69

Albania Mobile

$1.69

Algeria

$1.69

Algeria Mobile

$1.69

Andorra

$0.28

Andorra Mobile

$0.42

Angola

$1.69

Angola Mobile

$1.69

Anguilla

$1.69

Anguilla Mobile

$1.69

Antarctica

$1.32

Antigua & Barbuda

$1.69

Antigua & Barbuda Mobile

$1.69

Argentina

$0.42

Argentina Mobile

$0.89

Armenia

$0.89

Armenia Mobile

$1.69

Aruba

$1.69

Aruba Mobile

$1.69

Ascension Island

$1.69

Australia

$0.26

Australia Mobile

$0.55

Austria

$0.40

Austria Mobile

$0.76

Azerbaijan Mobile

$1.69

Azerbaijan Republic

$1.69

Bahamas

$1.69

Bahamas Mobile

$1.69

Bahrain

$1.69

Bahrain Mobile

$1.69

Bangladesh

$1.69

Bangladesh Mobile

$1.69

Barbados

$1.69

Barbados Mobile

$1.69

Belarus

$1.03

Belarus Mobile

$1.02

Belgium

$0.40

Belgium Mobile

$0.68

Belize

$1.69

Belize Mobile

$1.69

Benin

$1.01

Benin Mobile

$1.69

Bermuda

$1.69

Bermuda Mobile

$1.69

Bhutan

$1.69

Bhutan Mobile

$1.69

Bolivia

$0.89

Bolivia Mobile

$0.89

Bosnia Herzegovina

$0.57

Bosnia Herzegovina Mobile

$0.88

Botswana

$1.69

Botswana Mobile

$1.69

Brazil

$0.64

Brazil Mobile

$0.91

British Virgin Islands

$1.69

British Virgin Islands Mobile

$1.69

Brunei

$0.54

Brunei Mobile

$0.60

Bulgaria

$0.60

Bulgaria Mobile

$1.69

Burkina Faso

$1.69

Burkina Faso Mobile

$1.69

Burundi

$1.69

Burundi Mobile

$1.69

Cambodia

$1.55

Cambodia Mobile

$1.78

Cameroon

$1.69

Cameroon Mobile

$1.69

Canada

$0.29

Canada Mobile

$0.29

Cape Verde

$1.69

Cape Verde Mobile

$1.69

Cayman Islands

$1.69

Cayman Islands Mobile

$1.69

Central African Rep Mobile

$1.69

Central African Republic

$1.69

Chad

$1.69

Chad Mobile

$1.71

Chile

$0.64

Chile Mobile

$0.78

China

$0.40

China Mobile

$0.40

Christmas Is

$2.00

Cocos Is

$0.52

Colombia

$0.53

Colombia Mobile

$1.69

Comoros

$1.69

Comoros Mobile

$1.69

Congo

$1.69

Congo Mobile

$1.69

Cook Islands

$1.30

Cook Islands Mobile

$1.30

Costa Rica

$1.69

Costa Rica Mobile

$1.69

Croatia

$0.40

Croatia Mobile

$0.73

Cuba

$1.73

Cuba Mobile

$2.60

Cyprus

$1.69

Cyprus Mobile

$1.69

Cyprus(Turkish Occupied)

$0.68

Cyprus(Turkish) Mobile

$0.87

Czech Republic

$0.31

Czech Republic Mobile

$0.71

Denmark

$0.40

Denmark Mobile

$0.65

Diego Garcia

$2.50

Djibouti

$1.69

Djibouti Mobile

$1.69

Dominica

$1.69

Dominica Mobile

$1.69

Dominican Republic

$1.69

Dominican Republic Mobile

$1.69

East Timor

$2.60

East Timor Mobile

$2.60

Ecuador

$1.69

Ecuador Mobile

$1.69

Egypt

$1.69

Egypt Mobile

$1.69

El Salvador

$1.69

El Salvador Mobile

$1.69

EMSAT

$5.36

Equatorial Guinea

$1.69

Equatorial Guinea Mobile

$1.69

Eritrea

$1.69

Eritrea Mobile

$1.69

Estonia

$1.69

Estonia Mobile

$1.69

Ethiopia

$1.73

Ethiopia Mobile

$2.60

Faeroe Island

$1.69

Faeroe Island Mobile

$2.00

Falkland Islands

$1.69

Falkland Islands Mobile

$2.00

Fiji

$0.80

Fiji Mobile

$0.95

Finland

$0.40

Finland Mobile

$0.65

France

$0.47

France Mobile

$0.76

French Polynesia

$0.76

French Polynesia Mobile

$0.76

FYR of Macedonia

$1.69

FYR of Macedonia Mobile

$1.69

Gabon

$1.69

Gabon Mobile

$1.69

Gambia

$1.69

Gambia Mobile

$1.69

Georgia

$1.69

Georgia Mobile

$1.69

Germany

$0.50

Germany Mobile

$0.60

Ghana

$1.69

Ghana Mobile

$1.69

Gibraltar

$1.69

Gibraltar Mobile

$1.69

Global Free Call

$0.00

Greece

$0.40

Greece Mobile

$0.68

Greenland

$0.93

Greenland Mobile

$1.34

Grenada

$1.69

Grenada Mobile

$1.69

Guadeloupe (French)

$1.69

Guadeloupe (French) Mobile

$1.69

Guam

$1.69

Guam Mobile

$1.69

Guantanamo Bay

$0.67

Guatemala

$1.69

Guatemala Mobile

$1.69

Guiana (French)

$1.69

Guiana (French) Mobile

$1.69

Guinea Bissau

$1.69

Guinea Bissau Mobile

$1.69

Guinea Republic

$1.69

Guinea Republic Mobile

$1.69

Guyana

$1.69

Guyana Mobile

$1.69

Haiti

$1.69

Haiti Mobile

$1.69

Honduras

$1.69

Honduras Mobile

$1.69

Hong Kong

$0.22

Hong Kong Mobile

$0.37

Hungary

$0.34

Hungary Mobile

$0.51

Iceland

$0.34

Iceland Mobile

$1.69

India

$0.50

India Mobile

$0.50

Indonesia

$0.55

Indonesia Mobile

$0.78

INMARSAT M -IOR

$21.39

INMARSAT M -POR

$21.39

INMARSAT-AOR

$21.39

INMARSAT-AORW

$21.39

INMARSAT-IOR

$10.76

INMARSAT-POR

$11.50

Int'l

$3.88

Iran

$1.69

Iran Mobile

$1.69

Iraq

$1.73

Iraq Mobile

$2.60

Ireland (Republic)

$0.29

Ireland (Republic) Mobile

$0.50

Iridium 8816

$8.09

Iridium 8817

$5.22

Israel

$0.28

Israel Mobile

$0.59

Italy

$0.40

Italy Mobile

$0.76

Ivory Coast

$1.69

Ivory Coast Mobile

$1.69

Jamaica

$1.69

Jamaica Mobile

$1.69

Japan

$0.40

Japan Mobile

$0.60

Jordan

$1.69

Jordan Mobile

$1.69

Kazakhstan

$1.69

Kazakhstan Mobile

$1.69

Kenya

$1.69

Kenya Mobile

$1.69

Kiribati

$1.73

Kiribati Mobile

$2.60

Korea (Nth)

$1.69

Korea (Nth) Mobile

$1.69

Korea (Sth)

$0.29

Korea (Sth) Mobile

$0.20

Kosovo

$0.51

Kosovo Mobile

$1.22

Kuwait

$0.90

Kuwait Mobile

$0.89

Kyrgyzstan

$1.69

Kyrgyzstan Mobile

$1.69

Laos

$1.69

Laos Mobile

$1.69

Latvia

$0.89

Latvia Mobile

$0.89

Lebanon

$1.69

Lebanon Mobile

$1.69

Lesotho

$1.69

Lesotho Mobile

$1.69

Liberia

$1.69

Liberia Mobile

$1.69

Libya

$1.69

Libya Mobile

$1.69

Liechtenstein

$1.69

Liechtenstein Mobile

$1.69

Lithuania

$1.49

Lithuania Mobile

$1.69

Luxembourg

$0.40

Luxembourg Mobile

$0.42

Macau

$0.91

Macau Mobile

$0.91

Madagascar

$1.69

Madagascar Mobile

$1.69

Malawi

$1.69

Malawi Mobile

$1.69

Malaysia

$0.23

Malaysia Mobile

$0.47

Maldives Republic

$1.69

Maldives Republic Mobile

$1.69

Mali

$1.69

Mali Mobile

$1.69

Malta

$0.51

Malta Mobile

$0.78

Mariana Island

$1.69

Mariana Island Mobile

$1.69

Marshall Islands

$1.69

Marshall Islands Mobile

$1.69

Martinique

$1.69

Martinique Mobile

$1.69

Mauritania

$1.69

Mauritania Mobile

$1.69

Mauritius

$1.69

Mauritius Mobile

$1.94

Mexico

$0.71

Mexico Mobile

$0.84

Micronesia

$1.69

Micronesia Mobile

$1.69

Moldova

$1.69

Moldova Mobile

$1.69

Monaco

$0.42

Monaco Mobile

$0.51

Mongolia

$1.69

Mongolia Mobile

$2.08

Montenegro

$1.73

Montserrat

$1.69

Montserrat Mobile

$1.69

Morocco

$1.69

Morocco Mobile

$1.69

Mozambique

$1.69

Mozambique Mobile

$1.69

Myanmar

$1.69

Myanmar Mobile

$2.11

Namibia

$1.69

Namibia Mobile

$1.69

Nauru

$1.73

Nauru Mobile

$1.73

Nauru Special Services

$1.73

Nepal

$1.69

Nepal Mobile

$1.69

Netherlands

$0.45

Netherlands Antilles

$1.69

Netherlands Antilles Mobile

$1.69

Netherlands Mobile

$0.65

New Caledonia

$0.91

New Caledonia Mobile

$1.37

Nicaragua

$1.69

Nicaragua Mobile

$1.69

Niger

$1.69

Niger Mobile

$1.69

Nigeria

$1.69

Nigeria Mobile

$1.69

Niue Island

$1.73

Norfolk Island

$2.00

Norfolk Island Mobile

$0.90

North America

$0.26

Norway

$0.40

Norway Mobile

$0.76

Oman

$1.69

Oman Mobile

$1.69

Other

$2.56

Pakistan

$1.69

Pakistan Mobile

$1.69

Palau

$1.69

Palau Mobile

$1.69

Palestine

$1.69

Palestine Mobile

$1.69

Panama

$1.69

Panama Mobile

$1.69

Papua New Guinea

$0.98

Papua New Guinea Mobile

$1.19

Paraguay

$1.69

Paraguay Mobile

$1.69

Peru

$0.70

Peru Mobile

$1.69

Philippines

$0.65

Philippines Mobile

$0.65

Poland

$0.64

Poland Mobile

$0.64

Portugal

$0.49

Portugal Mobile

$0.87

Puerto Rico

$0.40

Puerto Rico Mobile

$0.40

Qatar

$1.69

Qatar Mobile

$1.69

Reunion

$1.69

ReUnion Mobile

$1.69

Romania

$0.42

Romania Mobile

$1.69

Russia

$0.49

Russia Mobile

$0.64

Rwanda

$1.69

Rwanda Mobile

$1.69

Samoa (American)

$0.76

Samoa (American) Mobile

$0.76

Samoa (Western)

$0.90

Samoa (Western) Mobile

$0.99

San Marino

$0.28

San Marino Mobile

$1.69

Sao Tome & Principe

$1.73

Sao Tome & Principe Mobile

$1.73

Saudi Arabia

$0.90

Saudi Arabia Mobile

$1.69

Senegal

$1.69

Senegal Mobile

$1.69

Serbia

$1.48

Serbia Mobile

$1.48

Seychelles

$1.69

Seychelles Mobile

$1.69

Sierra Leone

$1.69

Sierra Leone Mobile

$1.69

Singapore

$0.29

Singapore Mobile

$0.45

Slovak Republic

$1.69

Slovak Republic Mobile

$1.69

Slovenia

$0.64

Slovenia Mobile

$1.09

Solomon Islands

$1.94

Solomon Islands Mobile

$2.91

Somalia

$1.69

Somalia Mobile

$1.69

South Africa

$0.50

South Africa Mobile

$0.55

Spain

$0.40

Spain Mobile

$0.55

Sri Lanka

$0.60

Sri Lanka Mobile

$0.65

St Helena

$1.73

St Kitts & Nevis

$1.69

St Kitts & Nevis Mobile

$1.69

St Lucia

$1.69

St Lucia Mobile

$1.69

St Pierre & Miquelon

$1.69

St Pierre & Miquelon Mobile

$1.69

St Vincent & Bequia

$1.69

St Vincent & Bequia Mobile

$1.69

Sudan

$1.69

Sudan Mobile

$1.69

Surinam

$1.69

Surinam Mobile

$1.81

Swaziland

$1.69

Swaziland Mobile

$1.69

Sweden

$0.42

Sweden Mobile

$0.76

Switzerland

$0.47

Switzerland Mobile

$0.76

Syria

$1.69

Syria Mobile

$1.69

Taiwan

$0.29

Taiwan Mobile

$0.47

Tajikstan

$1.69

Tajikstan Mobile

$1.69

Tanzania

$1.69

Tanzania Mobile

$1.69

Thailand

$0.47

Thailand Mobile

$0.49

Togo

$1.69

Togo Mobile

$1.69

Tokelau

$1.25

Tonga

$0.90

Tonga Mobile

$1.30

Trinidad & Tobago

$1.69

Trinidad & Tobago Mobile

$1.69

Tunisia

$1.69

Tunisia Mobile

$1.69

Turkey

$0.67

Turkey Mobile

$0.89

Turkmenistan

$1.69

Turkmenistan Mobile

$1.69

Turks & Caicos Is

$1.69

Turks & Caicos Is Mobile

$1.69

Tuvalu

$1.73

Tuvalu Mobile

$2.60

Uganda

$1.69

Uganda Mobile

$1.69

Ukraine

$0.65

Ukraine Mobile

$0.99

United Arab Emirates

$0.89

United Arab Emirates Mobile

$0.89

United Kingdom

$0.29

United Kingdom Mobile

$0.55

United Kingdom Special

$0.55

Uruguay

$0.89

Uruguay Mobile

$1.69

USA

$0.29

Uzbekistan

$1.69

Uzbekistan Mobile

$1.69

Vanuatu

$1.65

Vatican City

$0.40

Venezuela

$0.64

Venezuela Mobile

$0.89

Vietnam

$1.28

Vietnam Mobile

$2.01

Virgin Islands (USA)

$0.26

Virgin Islands (USA) Mobile

$0.26

Wallis and Futuna Islands

$1.69

Wallis and Futuna Mobile

$1.69

Yemen

$1.69

Yemen Mobile

$1.69

Zaire

$1.69

Zaire Mobile

$1.69

Zambia

$1.69

Zambia Mobile

$1.69

Zimbabwe

$0.89

Zimbabwe Mobile

$1.15

Easyphone features allow you to customise your homeline with add-ons for only $5 per month. Learn how you can add and manage your easyphone features.

Add and Manage your Easyphone Features

What is included in easyphone features?

Easyphone features provide you with access to 20 great add-ons that you can you use to customise your landline phone as depicted below.

this article

How can I add easyphone features to my homeline?

You can simply add easyphone features to your homeline at anytime by following these instructions:

1. Login to your Slingshot My Account. If you are unsure in how to access your Slingshot My Account, please review this article.

2. Once you are logged in, scroll down to the bottom of the page and select MyAccount (Old).

3. Choose 'My Phone' and select 'Manage My Homeline' from the options below.

4. In the new page, choose 'Save' ensuring that the New Plan has Easyphone Features selected. Easyphone features will be activated on your homeline immediately.

How can I manage my easyphone features?

You can customise your easyphone features at anytime through your Slingshot My Account.

1. Login to your Slingshot My Account. If you are unsure in how to access your Slingshot My Account, please review this article.

2. Once you are logged in, scroll down to the bottom of the page and select MyAccount (Old).

3. Choose 'My Phone' and select 'Manage EasyPhone Features'.

4. You will now be on the Easyphone Configurator page and here you can change and customise your easyphone features.

Frequently Asked Questions

How can I setup my voicemail and access it?

To setup your voicemail, follow the steps provided below:

1. Dial *55 from your home phone. Once you have set up your voicemail, you can dial *55 from your landline to access your voicemails at anytime.

2. Press 0 to access your voicemail settings.

Press 1 to set up your unavailable message

Press 2 to set up your busy message

Press 3 to set up your name

Press 4 to set up a temporary greeting (if you're going on holiday etc.)

Press 5 to change your PIN.

Press # after recording and follow the prompts to the recording and save it.

If you set up a temporary greeting, it will become the default message as soon as it has been set. To remove the message, you will need to delete it.

Is easyphone features available for everyone?

Easyphone features is currently only available to customers on the Slingshot network for customers on the Chorus standard network, please refer to smartphone features.

How can I enable a pin code on my homeline?

You can enable a pin code for all outbound phone calls or only toll calls (calls with charges associated with them). This can be completed at anytime through your Slingshot My Account.

1. Login to your Slingshot My Account. If you are unsure in how to access your Slingshot My Account, please review this article.

2. Once you are logged in, scroll down to the bottom of the page and select MyAccount (Old).

3. Choose 'My Phone' and select 'Manage EasyPhone Features'.

4. In the Easyphone Configurator page choose 'PIN Code'. Enter your desired 4 digit pin code and click 'Enable PIN code for outbound calls'.

If you wish to enable the PIN code only toll calls (calls with charges associated with them) click 'Only prompt for a PIN code for toll calls (local calling without an area code will not require a PIN)'.

5. Click 'Submit' to save the changes and it will take up to 30 minutes for the pin code to be reflected on your homeline.

How to setup call forwarding?

With Call Forwarding, you can divert your incoming calls to somewhere else when you can't answer them yourself.

If you set your phone to divert calls to a non-local landline number, then any call that is diverted will be charged at the standard rate. For example, if you divert calls to your mobile, the cost to you would be the same as if you'd called your mobile from your home phone yourself.

1. Login to your Slingshot My Account. If you are unsure in how to access your Slingshot My Account, please review.

2. Once you are logged in, scroll down to the bottom of the page and select MyAccount (Old).

3. Choose 'My Phone' and select 'Manage EasyPhone Features'.

4. In the Easyphone Configurator page select Call Forward then simply complete the Call Forwarding form to your requirements and click submit.

Your LSP (losing service provider)account details are the name, phone number and account number from your previous provider. We may need these details before we can set up your tolls or broadband with Slingshot if you are transferring your services across.

If you are unsure of what these details are or if you suspect they may have changed due to a move or change in phone number call your old provider and they should be able to let you know.

Much like our broadband today, the raw service is bought from a wholesaler.

For Slingshot Mobile,Sparkis our wholesaler. It may show up as "Skinny" if you're using an iPhone. Don't worry though, you're still with us!

An active homeline is required for a broadband connection. In the case of Naked Broadband, we will remove the homelineafterthe broadband has been activated. Please remember that by having a Naked Broadband plan, you will no longer have a home phone number, and will be unable to make emergency (111) calls - you'll need to use your mobile, or an alternative land line for these.

While our technical support team will not be able to walk you through setting up your VPN, there should be no issues with your chosen VPN service working over our network. If you encounter any problems please contact your VPN provider or companies IT team to troubleshoot any issues

We like to keep things simple, so your username is a part of your main Slingshot email address.

For example, if your email address with Slingshot [email protected], then your username will bejoepatel.

If you can't remember your email address with us, just give us a call on 0800 89 2000. We'll be glad to hear from you.

These step-by-step instructions will assist you in setting up and connecting your Netcomm NF18 modem to your Fibre or ADSL/VDSL broadband connection.

We've made it super easy to set up. Just follow the numbered steps below and you'll be good to go.

Fibre Modem Setup

1. Plug the blue Ethernet cable into the the WAN port on the modem and plug the other end into the port labeled GE1 or LAN1 on your ONT (that’s the fibre box usually found on your wall).

2. Plug the power cable into the modem and your power point and turn the modem on.

3. Repeat step 2 with your ONT, ensuring that it is also connected to the power.

4.Plug the yellow Ethernet cable into any of the numbered Ethernet ports on the modem and plug the other end into your device (e.g. PC, TV, or game console).

You should be up and running in a few minutes. Boom!

You will find your Wi-Fi network name and password on the bottom of your Netcomm NF18 modem. Check out setting up wireless on NF18 to change your Wi-Fi name and password.

setting up wireless on NF18

Cables

Telephone cable (RJ-11 to RJ-11):This cable runs from the 'Telephone 1' port of your Netcomm modem to port on the back or bottom of your telephone device.

Ethernet cable (RJ-45): This cable runs from the WAN port of your Netcomm modem to the LAN1/GE1 port of your ONT.

ADSL/VDSL Modem Setup

1.Plug the black cable to wall socket and the other end into the grey DSL port on the modem. If you have homeline services, use the DSL Filter.

2. Plug the grey cable into the Phone Port on the DSL Filter and the other end into your phone.

3.Plug the power pack into your power point and modem and turn the modem on.

4. Plug the yellow cable into your device (e.g. PC, TV or game console).

You will find your Wi-Fi network name and password on the bottom of your Netcomm NF18 modem. Check out to change your Wi-Fi name and password.

Cables

Telephone cable (RJ-11): This cable runs from the DSL port of your modem to your dedicated wall socket.

Ethernet cable (RJ-45): This cable runs from the Ethernet/LAN port of your modem to the Ethernet plug on your computer device.

While Wi-Fi is super convenient, this convenience does have a trade-off. Wireless is generally not as reliable as a wired connection to your modem and has a few limitations.

We’ve put together this handy guide to help everyone get the most out of their wireless network.

What affects Wi-Fi speeds?

Distance

The closer you are to the wireless access point, the better it will perform. Wireless connectivity (Wi-Fi) has a limited range and can only reach so far. Other devices, household appliances and physical obstructions can also reduce Wi-Fi range.

Number of users

The more user connected to your Wi-Fi, the less wireless bandwidth there is available to each device. This can cause your Wi-Fi to slow down(even if you are connected to Ultra-Fast Fibre). Where possible, connect devices to the Ethernet to conserve Wi-Fi bandwidth for mobile devices.

Interference

There are many things that can interfere with the quality of your Wi-Fi signal. Appliances like microwave ovens, cordless phones, Bluetooth speakers and baby monitors make it difficult for signal to pass by. Other obstacles like hot water cylinders, wooden and concrete walls, and anything with metal in it will also get in the way.

Other access points

Neighbours Wi-Fi is the most common cause of signal interference, especially if you live in an apartment with lots of other Wi-Fi access point around. As you move around your home, interference can make it difficult to get strong and smooth wireless signal. You can reduce interference by selecting the best Wi-Fi channel.

Device

A recent, name-brand modem is highly likely to outperform a no-name branded one. It’s best to use a modern device, like our NF18 modem, which use the latest Wi-Fi technology. Older modems can limit the speed and quality of wireless signal.

Position

It is best to have your router placed up high and centralized in the home. A single modem positioned behind a desk won’t be able spread signal very far. For tips on router positioning, check out our modem positioning guide.

How to fix common Wi-Fi issues

I can’t get Wi-Fi signal in my bedroom

Wireless connectivity (Wi-Fi) has a limited range and can only stretch strong signal so far. The further you move away from your access point, the weaker the signal will become.

A single wireless access point will struggle to reach every room, because of several factors such as the layout of your house, solid building materials, metal appliances and interference from other nearby Wi-Fi networks.

this guide

Home Wi-Fi Solutions:

A mesh network is the most comprehensive solution. Mesh networks work independently from your current modem and use multiple Wi-Fi points to spread a strong signal to every room. We offer Google Wifi (3-pack) mesh network for just $399 or $15 per month rental. Find out about Google Wifi.

Wi-Fi is frequently dropping out

Your Wi-Fi connection can drop as you move around the house.

In general, the further you move away from your access point, the more likely you are to experience signal drops. This is because of obstructions like walls, home appliances and interference from other nearby networks.

Home Wi-Fi Solutions:

A mesh network is the most comprehensive solution. Mesh networks work independently from your current modem and use multiple Wi-Fi points to spread a strong signal to every room. We offer Google Wifi (3-pack) mesh network for just $399 or $15 per month rental. Find out about Google Wifi.

I’ve installed Fibre, but now I’m having Wi-Fi issues

It’s likely the placement of your modem has moved and there is a greater distance for the Wi-Fi to travel to your living area or bedrooms. Your modem is probably sitting next to your ONT (the white Fibre box), which often isn't installed in a central location.

The further you move away from your access point, the weaker the signal will become. This is because of obstructions like walls, home appliances and interference from other nearby networks.

Home Wi-Fi Solution:

Given your new modem placement, amesh network is the best solution. Mesh networks work independently from your current modem and use multiple Wi-Fi points to spread a strong signal to every room. We offer Google Wifi (3-pack) mesh network for just $399 or $15 per month rental. Find out about Google Wifi.

One device can’t connect to the Wi-Fi

There are a few smart devices (often Android) that are designed for the USA market and aren’t compatible with some common New Zealand Wi-Fi settings. These devices are incompatible with Wi-Fi channels 12 and 13.

You can resolve this issue by connecting the device to your 5Ghz Wi-Fi network. Another solution is to change the Wi-Fi channel on your 2.4Ghz network. Login to your modem portal (usually 192.168.1.1) and change the Wi-Fi channel to 1,6 or 11.

Please contact our support team if you need help troubleshooting this issue.

I've forgotten my Wi-Fi password

No worries. Changing your Wi-Fi password is easy.

Simply download My Slingshot from the App Store or Google Play, or head to My Slingshot online and select ‘My Wi-Fi’ from the menu. If you have an older modem, you can change your Wi-Fi password on your modem’s interface by following .

You can manage your modem's settings by going to the Modem Interface. This is useful if you want to change your Wi-Fi's name and password, create a shared network drive or add a VPN.

If you're using your own modem, please see setting up a non-Slingshot supplied modem.

Steps to accessing Modem Web Interface

1. Identify your modem below and note the login details.

2. Open an Internet browser and enter the default gateway address (e.g. 192.168.1.1).

3. Enter the username and password and you should be in!

If you're unable to login, you'll need to factory reset your modem.

Default Login Details

Netcomm NB604N

Type: ADSL

Default Gateway: 192.168.1.1

Username: admin

Password: last 6 characters of MAC Address (lowercase)

VB204W

Type: ADSL/VDSL

Default Gateway: 192.168.1.1

Username: admin

Password: last 6 characters of MAC Address (lowercase)

GF1V

Type: Fibre

Default Gateway: 192.168.1.1

Username: admin

Password: last 6 characters of MAC Address (lowercase)

TP150

Type: ADSL/Fibre

Default Gateway: 192.168.1.1

Username: admin

Password: last 6 characters of MAC Address (lowercase)

Netcomm NF4V

Type: ADSL/VDSL/Fibre

Default Gateway: 192.168.1.1

Username: admin

Password: last 6 characters of MAC Address (lowercase)

Fritzbox 7490

Type: Fibre

Default Gateway: 192.168.1.1

Username: User defined on first login

Password: none

Netcomm NF18AC

Type: Fibre

Default Gateway: 192.168.1.1

Username: admin

Password: last 6 characters of MAC Address (lowercase)