Smile Brands Employee Reviews
Out of 2316 Smile Brands employee reviews, 92% were positive. The remaining 8% were constructive reviews with the goal of helping Smile Brands improve their work culture. The Legal team, with 100% positive reviews, reports the best experience at Smile Brands compared to all other departments at the company. The Admin team offered the most constructive feedback, with 11% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Currently I have a lot of mix feeling, but I am also a loyal team member as well.
Review from Operations Dept
Review from HR Dept
What do you like best about the leadership team?
To be completely honest, NO. We currently don't have much support from upper management. We are constantly being micromanage. We are expected to work short staff and under staff. I was giving additional duties and responsibility and no increase {going on over 2yrs}. The truth is, it really isn't abo
Review from Operations Dept
Great leadership team, truly cares about each employee and does their best to meet their employees needs along with creating a positive work environment.
Review from Communications Dept
My Director is very supportive and manages to take and make everything positive or understandable. Any negativity she trys to create understanding.
The thoughtfulness that goes into "how" they lead.
Review from HR Dept
Tries to be transparent and encouraging with CEO bulletins.
Review from Finance Dept
What does the leadership team need to get better at?
Caring about others opinions and taking a look at people in management to see how others feel
Review from Operations Dept
Communication. Flexibility. Our team meetings are always canceled. We are never told what is going on throughout the company. We hear things through whispers and phone tag. If questions are raised in a meeting, we are quickly shot down. We don't even know our manager of our entire overall dept.
Review from Operations Dept
Before deciding what's best for us and how we should do the Job, they should talk to us and hear how we see things and how we could contribute to improve our work.
The training here when I first started was terrible and still is lacking in so many ways. there are may other things but there is not enough space to go over them all.
Review from Operations Dept
Respecting their employees.. If they believe that they should be respected they should do the same. Also it wouldn't hurt if they showed empathy and consideration.
Review from Customer Success Dept
What is the best part about your compensation package?
The number of options available.
Review from Legal Dept
Great Benefits which are very helpful
Review from Executive Dept
Nothing really, just glad to have it. Glad they finally listened to feedback and improved the 401k.
Review from Finance Dept
I like the 14 per hour rate at the amount of work that I put in.
Review from Admin Dept
I am not apart of this
Why do you feel undervalued and what would make you feel better about your compensation?
It could be the smallest things, such as just showing appreciation or gratitude. Even just saying THANK YOU! Would make a difference.
Review from Operations Dept
Merit raise is not up to par with inflation and price increases for food, rent and transportation
Review from Finance Dept
Hoping it is temporary but I am taking on more work for the same pay.
I don't be I'm undervalued but when asking for just a smidge more of an increase after a really great review (over the past two years). I was turned down due to budget cost.
Review from HR Dept
I think there should be more PTO offered and more sick pay (rather than just covid pay) to have more flex and take time off when needed. I also believe SBI should take more initiative to increase wages to reflect current cost of living, as other companies are currently doing.
What are some of the best things about your team?
Our team is very supportive of each other, helping out when needed, picking each other up, and celebrating even small wins.
Review from Legal Dept
we work together to improve lives
Review from Executive Dept
I have one of the best teams in my office, without my team we would not be successful. I go out of my way so show my team appreciation with my own money {breakfast & lunch}
Review from Operations Dept
Positive team environment, family oriented and trust it built right away.
Review from Communications Dept
People are connected to the same mission.
What do your coworkers need to improve and how could you work together better?
Everyone works well enough together but obvious most prefer working autonomously. M most are there to work, not be friends, which is fine, work is the priority.
Review from Finance Dept
Less negativity, more productivity. Some coworkers are fantastic and some are terrible.
My MWD coworkers could be more team players. my SBI coworkers are quick to help and check in with me, but it is not the same on the MWD side.
Review from Finance Dept
A couple of my coworkers need to be retrained on workplace bullying and should face consequences for workplace bullying that has already taken place.
i prefer to work alone
What is most positive about the culture and environment at your company?
My office team members, we always work as a team.
Review from Operations Dept
Not sure yet, it is getting better
The executive teams vibe, I find them relatable and genuine. Leadership always conveys positive vibes.
Review from HR Dept
Most positive is moving to permanent remote for the foreseeable future.
Review from Finance Dept
Smile Brands celebrates the small and big wins.
What needs to change to make the company culture better?
Try to hear more from us, know how we see things and how we would like to contribute for a better change.
Nothing that I can think of at this time.
Review from Operations Dept
We've gone from having celebrations of random holidays to having absolutely nothing. Not even a Smile Brands sponsored face mask. Some of us continue to be denied access to working at home when the person denying rarely is in office, that "fairness" is lacking.
Review from Operations Dept
What did you like most about the interview process?
It was one on one and it was friendly.
Review from Customer Success Dept
The opportunity to provider feedback.
Review from Operations Dept
Everyone was very nice and friendly and showed me around and the employees were welcoming .
Review from Customer Support Dept
Each person was very open and honest as well as informative.
Review from Business Development Dept
Interview was smooth and very upbeat
Review from Customer Support Dept
What would you improve about your company's interview process?
My experience was over 12 years ago so i cannot apply my own experience to current. I, now, have no reservations about the current processes.
Review from Finance Dept
What makes you most happy at work?
Being able to help someone in need.
Review from Legal Dept
The impact that I am having on patients and coworkers
Review from Executive Dept
Making a difference to provide a patient with a affordable smile.
Review from Operations Dept
Working from home and the autonomy to do my job knowing I have support
Interacting with my team members
Review from HR Dept
What's going wrong and how can it be improved?
Managers could be better at the way they speak to people
Review from Admin Dept
Voices to be heard about "wants/needs". Accessibility to tools to better assist all. Ensuring all team members can receive quick assistance and resolution from the IT department.
There are a lot of unknowns that happen in my day. Even though it keeps me on my toes and busy I always fear what is going to drop on us today, who is going to be mad at us or what crazy things are going to come up that we do not have control over. Last to find out but heavily impacted kind of thing
Overall the team is overworked. When finding reliable resources in other departments, they tend to be overworked as well. It is hard to provide good internal and external customer service when the volume is too high.
See previous comment about coworkers and bullying.
What do you like best about your company?
I like the sense of feeling empowered to make sound decisions for the business.
Review from Operations Dept
What would you most like to see improved at your company?
The pay scale in some areas.
Review from Operations Dept