Smile Brands Employee Reviews
Out of 2316 Smile Brands employee reviews, 92% were positive. The remaining 8% were constructive reviews with the goal of helping Smile Brands improve their work culture. The Legal team, with 100% positive reviews, reports the best experience at Smile Brands compared to all other departments at the company. The Admin team offered the most constructive feedback, with 11% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Caring about others opinions and taking a look at people in management to see how others feel
Review from Operations Dept
Communication. Flexibility. Our team meetings are always canceled. We are never told what is going on throughout the company. We hear things through whispers and phone tag. If questions are raised in a meeting, we are quickly shot down. We don't even know our manager of our entire overall dept.
Review from Operations Dept
Before deciding what's best for us and how we should do the Job, they should talk to us and hear how we see things and how we could contribute to improve our work.
The training here when I first started was terrible and still is lacking in so many ways. there are may other things but there is not enough space to go over them all.
Review from Operations Dept
Respecting their employees.. If they believe that they should be respected they should do the same. Also it wouldn't hurt if they showed empathy and consideration.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
It could be the smallest things, such as just showing appreciation or gratitude. Even just saying THANK YOU! Would make a difference.
Review from Operations Dept
Merit raise is not up to par with inflation and price increases for food, rent and transportation
Review from Finance Dept
Hoping it is temporary but I am taking on more work for the same pay.
I don't be I'm undervalued but when asking for just a smidge more of an increase after a really great review (over the past two years). I was turned down due to budget cost.
Review from HR Dept
I think there should be more PTO offered and more sick pay (rather than just covid pay) to have more flex and take time off when needed. I also believe SBI should take more initiative to increase wages to reflect current cost of living, as other companies are currently doing.
What do your coworkers need to improve and how could you work together better?
Everyone works well enough together but obvious most prefer working autonomously. M most are there to work, not be friends, which is fine, work is the priority.
Review from Finance Dept
Less negativity, more productivity. Some coworkers are fantastic and some are terrible.
My MWD coworkers could be more team players. my SBI coworkers are quick to help and check in with me, but it is not the same on the MWD side.
Review from Finance Dept
A couple of my coworkers need to be retrained on workplace bullying and should face consequences for workplace bullying that has already taken place.
i prefer to work alone
What needs to change to make the company culture better?
Try to hear more from us, know how we see things and how we would like to contribute for a better change.
Nothing that I can think of at this time.
Review from Operations Dept
We've gone from having celebrations of random holidays to having absolutely nothing. Not even a Smile Brands sponsored face mask. Some of us continue to be denied access to working at home when the person denying rarely is in office, that "fairness" is lacking.
Review from Operations Dept
What would you improve about your company's interview process?
My experience was over 12 years ago so i cannot apply my own experience to current. I, now, have no reservations about the current processes.
Review from Finance Dept
What's going wrong and how can it be improved?
Managers could be better at the way they speak to people
Review from Admin Dept
Voices to be heard about "wants/needs". Accessibility to tools to better assist all. Ensuring all team members can receive quick assistance and resolution from the IT department.
There are a lot of unknowns that happen in my day. Even though it keeps me on my toes and busy I always fear what is going to drop on us today, who is going to be mad at us or what crazy things are going to come up that we do not have control over. Last to find out but heavily impacted kind of thing
Overall the team is overworked. When finding reliable resources in other departments, they tend to be overworked as well. It is hard to provide good internal and external customer service when the volume is too high.
See previous comment about coworkers and bullying.
What would you most like to see improved at your company?
The pay scale in some areas.
Review from Operations Dept