Soloshot FAQs
Soloshot's Frequently Asked Questions page is a central hub where its customers can always go to with their most common questions. These are the 90 most popular questions Soloshot receives.
Frequently Asked Questions About Soloshot
Wehave a 30 day Return Policy from the day that you receive your SOLOSHOT3 unit in the mail (as indicated by the UPS tracking delivery date).
We expect that SOLOSHOT3 will meet all your needs for a robot cameraman! If not, you can request a Return Authorization Number (RA#) withinthe 30 days to receive a full refund to your original method of payment, less the cost of shipping.
We must receive the contents in their entirety within 14 days of the RMA# issuance date in order to issue the refund of your full purchase price. Any items received after the 14 days will be subject to a restocking fee or rejection of the return shipment.
We can only process refunds and returns on items that were purchased directly from SOLOSHOT or SOLOSHOT.com. If you purchased from an authorized retailer, the unit is subject to the retailer's return policies and we are unable to issue any refunds for items purchased from third party retailers.
Thank you for understanding!
*Check out our official Return Policy by clicking HERE.
View ArticleDuring the Pre-Order period, SOLOSHOT is offering a 100\% risk-free Cancellation Policy.You can cancel your pre-order at anytime before the unit ships for a full refund to your original method of payment (including any shipping charges).
Please note that if you choose to place the order again after cancelling it, we would be unable to retrograde the discount and the unit will be subject to pricing at the time that you choose to re-order.
After we ship the unit, we do have a 30 day Return Policy for you to try the unit out and see if it works for your application. If not, send it back for a full refund of the purchase price, less the cost of shipping and handling.
Thank you!
Team SOLOSHOT
View ArticleLive streams are available for viewing on the SOLOSHOTapp.
Share the link to your live stream with your friends from within the app. They can watch right away in a browser even if they don’t have the SOLOSHOTapp installed yet.
If they install the SOLOSHOTapp (iOS or Android)and create their own account your friends and family to follow you on the SOLOSHOTapp (web, iOS or Android)so they can be in the moment alongside you - even if they're miles away.
Once the live broadcast is over, your footage will remain on the cloud.
Live streaming to Facebook will be added in the coming months.
View ArticleWhen you are connected to the Internet viaWi-Fi, SOLOSHOT3 streams your live to the SOLOSHOTCloud which makes it available for viewing on the Web (app.soloshot.com) and on the mobile SOLOSHOTapp (iOS/Android).
In the field, you can use your phone’s hotspot functionality or a MiFi hotspot to provide connectivity to the Internet.
Live streaming to Facebook will be added in the coming months.
View ArticleThe max panning speed of the Base is 120 degrees per second, and can rotate a full 360 degrees consecutively! The max tilt speed is 60 degrees per second-- 90 degrees upwards, and 50 degrees downwards.
View ArticleHere at SOLOSHOT, we know size matters and our 3rd generation Tag is not very big at all.
Our SOLOSHOT3 Tag weighs 1.4 oz. and measures 41.6 L x 21.8 H x 41.6 W (mm).
It is40\% smaller and 30\% lighter than theTag for SOLOSHOT2.
View ArticleTo do this please follow the instructions below:
Remove the Tag from the front of your Base
If Tag is ON, press and hold the power button to turn off your Tag
While OFF, press and hold the + button on your Tag, then tap the power button
Your Tag should now be in Update Mode, indicated by an image of the Tag and Base with an arrow between them on the Tag's OLED Screen
Re-dock Tag onto Base and follow the on-screen instructions to continue
If you experience any issue with Tag updates please re-do the above steps and try again.
Click HERE to see a video of how to do this.
View ArticlePlease refer to the Quick Start Calibration Guide.
If you have followed the Quick Start Guide and see any issues afterwards, with the Tag at least 30 feet away from the Base, Tracking can be tweaked by accessing the Arrows icon within the Track App, found via the pull down (3 horizontal lines at top center of Track App).
View ArticleInsert the mini USB side (the smaller end) of the cable into the bottom of the Base and the regular USB side into a wall adapter of your choice. Note: A PC or Mac may not provide sufficient charging capability.
For fastest SOLOSHOT3 charging:
Ensure the Base is OFF when charging. A blinking Green LED (above the touchscreen) indicates it is NOT powered off.
To power down the unit, press and hold the power button for a few seconds and select the "Power Off" prompt on the Base touchscreen.
When plugged in, a solid red LED on the back of the Base (above the touchscreen) indicates the Base is NOT fully charged. Full charge is indicated by solid green on the LED. If you see neither, it is not charging.
Make sure the Tag is OFF. When docked onto the front of the plugged-in Base, the Tag OLED should show a charging icon. If it does not show this icon, tap the power button on the Tag, and this icon should appear.
The Base's charging LED behavior is as follows:
On power button press, blinks green once for 5 seconds: powering on, battery has enough charge
On power button press, blinks green quickly: not powering on, not enough charge
While plugged in, solid red: charging, not fully charged yet
While plugged in, solid green: charging, fully charged
If you see a red LED and a black screen, it means that it isn't charged enough to turn on.If the red LED stays there that means it is charging, so wait a couple more hours.
View ArticleFor Base and Camera Versions:
Check Settings > About > Software Information
For Tag Version:
1. Power on and Dock Tag
2. Launch Tags App
3. Tap on Tag Name to see Tag Details
4. Scroll down to see Tag Firmware Version
Click HERE to see the latest software release information.
View ArticleAs of 9/26/18, please update your SOLOSHOT3 to the following software versions:
BASE
3.3.33.3
TAG
3.2.0.1
25x CAMERA
3.2.1.1
65x CAMERA
3.2.1.1
How to check for software versions HERE.
Note:.session fileenables SOLOSHOTedit to suggest highlights.
Note: SOLOSHOTedit works only with Track sessions which have a .session file.
Release Notes:
-Fixes Tilt Bug (Base points straight down) seen sometimes in Water Mode
View ArticleCamera
Zoom Control
Record Control
Cable
Adaptor Required
Firmware
Canon - All Models w- LANC-Port
No
No
3.5mm
None
DOWNLOAD
Canon - HFG10
Yes
Yes
3.5mm
None
DOWNLOAD
Canon - HFG20
Yes
Yes
3.5mm
None
DOWNLOAD
Canon - HFG30
Yes
Yes
3.5mm
None
DOWNLOAD
Canon - XA10
Yes
Yes
3.5mm
None
DOWNLOAD
Canon - XA20
Yes
Yes
3.5mm
None
DOWNLOAD
Canon - EOS 1000D-Rebel XS
No
No
3.5mm
None
DOWNLOAD
Canon - EOS 100D-Rebel SL1
No
No
3.5mm
None
DOWNLOAD
Canon - EOS 10D
No
No
None
N3 Cable
DOWNLOAD
Canon - EOS 1100D-Rebel T3
No
No
3.5mm
None
DOWNLOAD
Canon - EOS 1200D-Rebel T5
No
No
3.5mm
None
DOWNLOAD
Canon - EOS 1D
No
No
None
N3 Cable
DOWNLOAD
Canon - EOS 1D Mark II
No
No
None
N3 Cable
DOWNLOAD
Canon - EOS 1D Mark II N
No
No
None
N3 Cable
DOWNLOAD
Canon - EOS 1D Mark IV
No
No
None
N3 Cable
DOWNLOAD
Canon - EOS 1D Mark lll
No
No
None
N3 Cable
DOWNLOAD
Canon - EOS 1Ds
No
No
None
N3 Cable
DOWNLOAD
Canon - EOS 1Ds Mark ll
No
No
None
N3 Cable
DOWNLOAD
Canon - EOS 1Ds Mark lll
No
No
None
N3 Cable
DOWNLOAD
Canon - EOS 1Ds Mark lV
No
No
None
N3 Cable
DOWNLOAD
Canon - EOS 1DX
No
No
None
N3 Cable
DOWNLOAD
Canon - EOS 20D
No
No
None
N3 Cable
DOWNLOAD
Canon - EOS 300D-Rebel
No
No
3.5mm
None
DOWNLOAD
Canon - EOS 30D
No
No
None
N3 Cable
DOWNLOAD
Canon - EOS 350D-Rebel XT
No
No
3.5mm
None
DOWNLOAD
Canon - EOS 400D-Rebel XTi
No
No
3.5mm
None
DOWNLOAD
Canon - EOS 40D
No
No
None
N3 Cable
DOWNLOAD
Canon - EOS 450D-Rebel XSi
No
No
3.5mm
None
DOWNLOAD
Canon - EOS 500D-Rebel T1i
No
No
3.5mm
None
DOWNLOAD
Canon - EOS 50D
No
No
None
N3 Cable
DOWNLOAD
Canon - EOS 550D-Rebel T2i
No
No
3.5mm
None
DOWNLOAD
Canon - EOS 5D
No
No
None
N3 Cable
DOWNLOAD
Canon - EOS 5D Mark ll
No
No
None
N3 Cable
DOWNLOAD
Canon - EOS 5D Mark llI
No
No
None
N3 Cable
DOWNLOAD
Canon - EOS 600D-Rebel T3i
No
No
3.5mm
None
DOWNLOAD
Canon - EOS 60D
No
No
3.5mm
None
DOWNLOAD
Canon - EOS 650D-Rebel T4i
No
No
3.5mm
None
DOWNLOAD
Canon - EOS 6D
No
No
None
N3 Cable
DOWNLOAD
Canon - EOS 700D-Rebel T5i
No
No
3.5mm
None
DOWNLOAD
Canon - EOS 70D
No
No
3.5mm
None
DOWNLOAD
Canon - EOS 7D
No
No
None
N3 Cable
DOWNLOAD
Canon - EOS D2000
No
No
None
N3 Cable
DOWNLOAD
Canon - EOS D30
No
No
None
N3 Cable
DOWNLOAD
Canon - EOS D60
No
No
None
N3 Cable
DOWNLOAD
Fuji - S3
No
No
None
Cable Accessory
DOWNLOAD
Fuji - S5
No
No
None
Cable Accessory
DOWNLOAD
Fuji - X-E1
No
No
3.5mm
None
DOWNLOAD
Fuji - X-E2
No
No
3.5mm
None
DOWNLOAD
Fuji - X-T1
No
No
3.5mm
None
DOWNLOAD
Hasselblad - H1
No
No
3.5mm
None
DOWNLOAD
Hasselblad - H2
No
No
3.5mm
None
DOWNLOAD
Hasselblad - H2F
No
No
3.5mm
None
DOWNLOAD
Hasselblad - H3D
No
No
3.5mm
None
DOWNLOAD
Hasselblad - H3Dll
No
No
3.5mm
None
DOWNLOAD
Hasselblad - H4D
No
No
3.5mm
None
DOWNLOAD
Hasselblad - H5D
No
No
3.5mm
None
DOWNLOAD
Hasselblad - HTS
No
No
3.5mm
None
DOWNLOAD
Kodak - DCS Pro 14n DCS620
No
No
None
Cable Accessory
DOWNLOAD
Kodak - DCS Pro-530
No
No
None
N3 Cable
DOWNLOAD
Nikon - D1
No
No
None
Cable Accessory
DOWNLOAD
Nikon - D100 using MB-100
No
No
None
Cable Accessory
DOWNLOAD
Nikon - D2
No
No
None
Cable Accessory
DOWNLOAD
Nikon - D200
No
No
None
Cable Accessory
DOWNLOAD
Nikon - D300 - D300S
No
No
None
Cable Accessory
DOWNLOAD
Nikon - D3100
No
No
None
Cable Accessory
DOWNLOAD
Nikon - D3200
No
No
None
Cable Accessory
DOWNLOAD
Nikon - D3300
No
No
None
Cable Accessory
DOWNLOAD
Nikon - D3 - D3X
No
No
None
Cable Accessory
DOWNLOAD
Nikon - D4 - D4S
No
No
None
Cable Accessory
DOWNLOAD
Nikon - D500
No
No
None
Cable Accessory
DOWNLOAD
Nikon - D5000
No
No
None
Cable Accessory
DOWNLOAD
Nikon - D5100
No
No
None
Cable Accessory
DOWNLOAD
Nikon - D5200
No
No
None
Cable Accessory
DOWNLOAD
Nikon - D5300
No
No
None
Cable Accessory
DOWNLOAD
Nikon - D600
No
No
None
Cable Accessory
DOWNLOAD
Nikon - D610
No
No
None
Cable Accessory
DOWNLOAD
Nikon - D700
No
No
None
Cable Accessory
DOWNLOAD
Nikon - D7000
No
No
None
Cable Accessory
DOWNLOAD
Nikon - D7100
No
No
None
Cable Accessory
DOWNLOAD
Nikon - D750
No
No
None
Cable Accessory
DOWNLOAD
Nikon - D800 - D800E
No
No
None
Cable Accessory
DOWNLOAD
Nikon - D810
No
No
None
Cable Accessory
DOWNLOAD
Nikon - D90
No
No
None
Cable Accessory
DOWNLOAD
Nikon - F100
No
No
None
Cable Accessory
DOWNLOAD
Nikon - F5
No
No
None
Cable Accessory
DOWNLOAD
Nikon - F6
No
No
None
Cable Accessory
DOWNLOAD
Nikon - F90 - F90X
No
No
None
Cable Accessory
DOWNLOAD
Nikon - N90 - N90X
No
No
None
Cable Accessory
DOWNLOAD
Olympus - E-30
No
No
None
DSLR Cable
DOWNLOAD
Olympus - E-420
No
No
None
DSLR Cable
DOWNLOAD
Olympus - E-450
No
No
None
DSLR Cable
DOWNLOAD
Olympus - E-520
No
No
None
DSLR Cable
DOWNLOAD
Olympus - E-600
No
No
None
DSLR Cable
DOWNLOAD
Olympus - E-620
No
No
None
DSLR Cable
DOWNLOAD
Olympus - E-M1
No
No
None
DSLR Cable
DOWNLOAD
Olympus - E-M5
No
No
None
DSLR Cable
DOWNLOAD
Olympus - E-P1
No
No
None
DSLR Cable
DOWNLOAD
Olympus - E-P2
No
No
None
DSLR Cable
DOWNLOAD
Olympus - E-P3
No
No
None
DSLR Cable
DOWNLOAD
Olympus - E-P5
No
No
None
DSLR Cable
DOWNLOAD
Olympus - E-PL2
No
No
None
DSLR Cable
DOWNLOAD
Olympus - E-PL3
No
No
None
DSLR Cable
DOWNLOAD
Olympus - E-PL5
No
No
None
DSLR Cable
DOWNLOAD
Olympus - E-PM1
No
No
None
DSLR Cable
DOWNLOAD
Olympus - E-PM2
No
No
None
DSLR Cable
DOWNLOAD
Olympus - SP-510UZ
No
No
None
DSLR Cable
DOWNLOAD
Olympus - SP-550UZ
No
No
None
DSLR Cable
DOWNLOAD
Olympus - SP-560UZ
No
No
None
DSLR Cable
DOWNLOAD
Olympus - SP-565UZ
No
No
None
DSLR Cable
DOWNLOAD
Olympus - SP-570UZ
No
No
None
DSLR Cable
DOWNLOAD
Olympus - SP-590UZ
No
No
None
DSLR Cable
DOWNLOAD
Panasonic - FZ100
No
No
None
DSLR Cable
DOWNLOAD
Panasonic - FZ1000
No
No
None
DSLR Cable
DOWNLOAD
Panasonic - FZ150
No
No
None
DSLR Cable
DOWNLOAD
Panasonic - FZ20
No
No
None
DSLR Cable
DOWNLOAD
Panasonic - FZ200
No
No
None
DSLR Cable
DOWNLOAD
Panasonic - FZ30
No
No
None
DSLR Cable
DOWNLOAD
Panasonic - FZ50
No
No
None
DSLR Cable
DOWNLOAD
Panasonic - G1
No
No
None
DSLR Cable
DOWNLOAD
Panasonic - G10
No
No
None
DSLR Cable
DOWNLOAD
Panasonic - G2
No
No
None
DSLR Cable
DOWNLOAD
Panasonic - G3
No
No
None
DSLR Cable
DOWNLOAD
Panasonic - G5
No
No
None
DSLR Cable
DOWNLOAD
Panasonic - G6
No
No
None
DSLR Cable
DOWNLOAD
Panasonic - GF1
No
No
None
DSLR Cable
DOWNLOAD
Panasonic - GH1
No
No
None
DSLR Cable
DOWNLOAD
Panasonic - GH2
No
No
None
DSLR Cable
DOWNLOAD
Panasonic - GH3
No
No
None
DSLR Cable
DOWNLOAD
Panasonic - GH4
No
No
None
DSLR Cable
DOWNLOAD
Panasonic - GX1
No
No
None
DSLR Cable
DOWNLOAD
Panasonic - GX7
No
No
None
DSLR Cable
DOWNLOAD
Panasonic - L1
No
No
None
DSLR Cable
DOWNLOAD
Panasonic - L10
No
No
None
DSLR Cable
DOWNLOAD
Panasonic - LC1
No
No
None
DSLR Cable
DOWNLOAD
Pentax - 645D
No
No
3.5mm
None
DOWNLOAD
Pentax - 645Z
No
No
3.5mm
None
DOWNLOAD
Pentax - ist
No
No
3.5mm
None
DOWNLOAD
Pentax - *istD
No
No
3.5mm
None
DOWNLOAD
Pentax - K100D
No
No
3.5mm
None
DOWNLOAD
Pentax - K10D
No
No
3.5mm
None
DOWNLOAD
Pentax - K110D
No
No
3.5mm
None
DOWNLOAD
Pentax - K200D
No
No
3.5mm
None
DOWNLOAD
Pentax - K20D
No
No
3.5mm
None
DOWNLOAD
Pentax - K-30
No
No
3.5mm
None
DOWNLOAD
Pentax - K-5
No
No
3.5mm
None
DOWNLOAD
Pentax - K-50
No
No
3.5mm
None
DOWNLOAD
Pentax - K-500
No
No
3.5mm
None
DOWNLOAD
Pentax - K-7
No
No
3.5mm
None
DOWNLOAD
Pentax - RS1500
No
No
3.5mm
None
DOWNLOAD
Samsung - EX2F
No
No
3.5mm
None
DOWNLOAD
Samsung - GX10
No
No
3.5mm
None
DOWNLOAD
Samsung - GX1L
No
No
3.5mm
None
DOWNLOAD
Samsung - GX1S
No
No
3.5mm
None
DOWNLOAD
Samsung - GX20
No
No
3.5mm
None
DOWNLOAD
Samsung - NX10
No
No
3.5mm
None
DOWNLOAD
Samsung - NX100
No
No
3.5mm
None
DOWNLOAD
Samsung - NX11
No
No
3.5mm
None
DOWNLOAD
Samsung - NX5
No
No
3.5mm
None
DOWNLOAD
SONY - All Models w- LANC-Port
No
No
AV/R Cable
None
DOWNLOAD
SONY - All Models w- Multi-Port
No
No
Multi Cable
None
DOWNLOAD
SONY - (Alpha) SELP 18200 LENS ONLY A6000
Yes
Yes
Multi Cable
None
DOWNLOAD
SONY - AX100
Yes
Yes
Multi Cable
None
DOWNLOAD
SONY - AX33
Yes
Yes
Multi Cable
None
DOWNLOAD
SONY - CX100
Yes
Yes
AV/R Cable
None
DOWNLOAD
SONY - CX130
Yes
Yes
AV/R Cable
None
DOWNLOAD
SONY - CX160
Yes
Yes
AV/R Cable
None
DOWNLOAD
SONY - CX190
Yes
Yes
AV/R Cable
None
DOWNLOAD
SONY - CX200
Yes
Yes
AV/R Cable
None
DOWNLOAD
SONY - CX210
Yes
Yes
AV/R Cable
None
DOWNLOAD
SONY - CX220
Yes
Yes
Multi Cable
None
DOWNLOAD
SONY - CX230
Yes
Yes
Multi Cable
None
DOWNLOAD
SONY - CX240
Yes
Yes
Multi Cable
None
DOWNLOAD
SONY - CX260
Yes
Yes
AV/R Cable
None
DOWNLOAD
SONY - CX280
Yes
Yes
Multi Cable
None
DOWNLOAD
SONY - CX290
Yes
Yes
Multi Cable
None
DOWNLOAD
SONY - CX330
Yes
Yes
Multi Cable
None
DOWNLOAD
SONY - CX350
Yes
Yes
AV/R Cable
None
DOWNLOAD
SONY - CX380
Yes
Yes
Multi Cable
None
DOWNLOAD
SONY - CX390
Yes
Yes
Multi Cable
None
DOWNLOAD
SONY - CX405
Yes
Yes
Multi Cable
None
DOWNLOAD
SONY - CX410
Yes
Yes
Multi Cable
None
DOWNLOAD
SONY - CX430
Yes
Yes
Multi Cable
None
DOWNLOAD
SONY - CX440
Yes
Yes
Multi Cable
None
DOWNLOAD
SONY - CX500
Yes
Yes
AV/R Cable
None
DOWNLOAD
SONY - CX520
Yes
Yes
AV/R Cable
None
DOWNLOAD
SONY - CX540
Yes
Yes
Multi Cable
None
DOWNLOAD
SONY - CX550
Yes
Yes
AV/R Cable
None
DOWNLOAD
SONY - CX7
Yes
Yes
AV/R Cable
None
DOWNLOAD
SONY - CX900
Yes
Yes
Multi Cable
None
DOWNLOAD
SONY - NX5U
Yes
Yes
3.5mm
None
DOWNLOAD
SONY - PJ275
Yes
Yes
Multi Cable
None
DOWNLOAD
SONY - PJ340
Yes
Yes
Multi Cable
None
DOWNLOAD
SONY - PJ430
Yes
Yes
Multi Cable
None
DOWNLOAD
SONY - PJ650
Yes
Yes
Multi Cable
None
DOWNLOAD
SONY - PJ670
Yes
Yes
Multi Cable
None
DOWNLOAD
SONY - PJ710
Yes
Yes
Multi Cable
None
DOWNLOAD
SONY - PJ790
Yes
Yes
Multi Cable
None
DOWNLOAD
SONY - PJ810
Yes
Yes
Multi Cable
None
DOWNLOAD
SONY - VG30
Yes
Yes
AV/R Cable
None
DOWNLOAD
SONY - A3000
No
No
None
DSLR Cable
DOWNLOAD
SONY - A5000
No
No
None
DSLR Cable
DOWNLOAD
SONY - A5100
No
No
None
DSLR Cable
DOWNLOAD
SONY - A58
No
No
None
DSLR Cable
DOWNLOAD
SONY - A6000
No
No
None
DSLR Cable
DOWNLOAD
SONY - A7
No
No
None
DSLR Cable
DOWNLOAD
SONY - A77 II
No
No
None
DSLR Cable
DOWNLOAD
SONY - A7 II
No
No
None
DSLR Cable
DOWNLOAD
SONY - A7R
No
No
None
DSLR Cable
DOWNLOAD
SONY - A7S
No
No
None
DSLR Cable
DOWNLOAD
SONY - HX300
No
No
None
DSLR Cable
DOWNLOAD
SONY - NEX-3NL
No
No
None
DSLR Cable
DOWNLOAD
SONY - RX100ll
No
No
None
DSLR Cable
DOWNLOAD
GoPro - All Models
No
No
None
Not Supported
DOWNLOAD
View Article1. Power on Tag and Base in a generally open area (away from Buildings, Walls or other Obstructions).
Tip Power on the Base andTag as soon as you get to your filming location. The longer your Base and Tag GPS sensors warm up before use and the more open your filming location, the better your result.
2. Tapto open Track App thentapthe blue Track button to beginyour session. Select the general type of activity when prompted (water,field, terrain orflight)
3. Your Base will automatically go through a calibration process and point toward the tag when complete.
Tip The camera may not point atthe Tagcorrectly whenit istoo close to the base. For best results, make sure your Base is at least 30ft back from the closest point of your activity area.
4. Once calibration in complete, the camera should be tracking your Tag and recording.The Tag wearershould see a “heartbeat” style blink from the directional green LED on the base.
Tip If you don’t think the camera is pointing atthe Tagproperly after walkingside to sideabout 30ft from the camera, place theTag on the ground or a nearby object, logo side pointing up towards the sky, and walk back over to your base. Use the arrows to center theTag in the shot. RetrievetheTag and repeat the walking back and forth to confirm proper tracking. Then, go do your thing!
Additional Tip for Water Mode:
Please ensure Tagisdry before docking.IfTag has been in Salt Water, please rinse thoroughly with fresh water andthen dry.
View ArticleTroubleshooting Tips:
Make sure Tag is at least 30 feet away from the Base.
If the tilt is only a little off (such that the subject is still in frame), then the tilt can be corrected by walking back and forth (side-to-side) at least 30 feet in front of the camera.
If the Base is infieldorterrain mode, and it's still pointing too high or too low, please dock the GPS-ready Tag on the front of the Base for 5-10 seconds and gently remove. Move back at least 30 feet away. Issue should be fixed from here.
In any mode, with the Tag at least 30 feet away from the Base, Tracking can be tweaked by accessing the Arrows icon within the Track App, found via the pull down (3 horizontal lines at top center of Track App).
Note: It is not good to dock a wet Tag to the Baseif you Tag is wet, towel dry before docking.
View ArticleNote: Video preview will begin after successful calibration in Track App, or shortly after launch in MTL and Manual Control Apps.
Please make sure you are running on the most up-to-date software. Click HERE to see the latest software release information.
Troubleshooting Tips:
Exit to Home screen by tapping the top shade (three horizontal lines at top center of screen) then relaunch the App
Undock the camera and redock it to the top of the Base while the Base is powered on, see if issue persists
Power down the Base and power it back on and try again
View ArticleAnother setup option you can try if you have the Tag handy is to do an Auto Calibration with Tag Dockset-up:
Hit CALIBRATE on the Track App once the Tag has the GPS icon showing
Dock the GPS-ready Tag to front of the Base when the tracking mode screen comes up (but do not select the tracking mode just yet)
Select the mode that you want to track in to initiate calibration (field/terrain/water/flight)
Leave the Tag on during auto calibration (while it's spinning)
Once the camera preview appears on the screen, gently undock the Tag (so as not to trigger motion detection) once 30+ feet away from the Base you can look at Base to confirm the camera is pointing at the Tag.
Tip (As in Quickstart Calibration Setup ) If you don’t think the camera is pointing atthe Tagproperly after walkingside to sideabout 30ft from the camera, place theTag on the ground or a nearby object, logo side pointing up towards the sky, and walk back over to your base. Use the arrows to center theTag in the shot. RetrievetheTag and repeat the walking back and forth to confirm proper tracking. Then, go do your thing!
View ArticleIf you are far away from your Base during use, we understand the concern that somebody might want to run away with your robot cameraman.
To lessen the risk of this happening to you, check out our security tips below...
Use a K-lock (sold separately) to lock your OpticX camera to the Base.
The Base comes with a Tripod Tool to lock the Base to any tripod with a 3/8" mounting screw.
Use a bike lock to secure your tripod to a nearby stationary object such as a trash can or lifeguard post.
Use common sense when using your equipment, as with anything else! Get creative with placement to protect your SOLOSHOT3.
View ArticleWater: Should be chosen for any sport which takes place on the water, such as Surf, SUP, Kite, Wake, Sailing, Windsurfing.
If you filming spot is significantly above the water level follow this Pro Tip.
Field: Should be chosen for sports which take place on a field, or other flat / level ground, even if SOLOSHOT3 may be setup significantly above the playing surface (e.g. stadium bleachers or stands). Examples include Soccer, Football, Lacrosse, Equestrian.
Terrain: Should be chosen for sports which involve some elevation change or if the Tag will be above the elevation of the Camera. Examples include Motocross, Mountain Sports (ski, snowboard, mountain bike), but many activities that may appear “level” but cover a significant distance will actually often be better suited to Terrain mode.
Flight: Should be chosen for any activity which takes you to the skies. Examples include: RC plane, drone, paragliding.
For Best Calibration Procedure check out the Quick Start Calibration Guide.
View ArticleAbsolutely! Our OpticX cameras record.mp4 files to your microSD card, and you can use this footage wherever you like, since.mp4 is universally recognized.
You can download the replay of your Live stream when it’s over from within the SOLOSHOTapp.
You can also download and save video clips to your computer through SOLOSHOTedit on your desktop.
View ArticleThe SOLOSHOT3 Tag ISwaterproof (up to 30 ft.) and shock resistant.
SOLOSHOT3Base and OpticX cameras areNOT waterproof or shock resistant, but rugged enough for outdoor use.
Please take steps to protect your Base from the elements. Check out our Weather Protectors for the Base at our online store !
View ArticleNeed to change locations? Switch sides of the field? Get the sun out of your eyes? No need to power down and start over. You can move the SOLOSHOT3 Base at any time, and after an automatic re-calibration that takes about a minute, the Base will resume tracking the Tag.
Please note that the Base cannot track while moving. It has to be stationary and upright in order to re-calibrate.
View ArticleOutdoor Tracking:
SOLOSHOT3 can track the Tag up to 2000 feet.
Indoor Tracking:
SOLOSHOT3 can track the Tag up to 100 feet using the Indoor Accessory (to be released in 2018) and one of our OpticX cameras.
View ArticleCurrently, only our Optic65 and Optic25 cameras are compatible with SOLOSHOT3. Our high zoom cameras have been specially designedfor our robot cameraman and offer full access to the features we've built for this 3rd generation.
The standard Base canphysically withstand up to 1.5 lbs of weight on top of it, but you will need the Camera Adapter to provide 1/4" threading for third party cameras. Please note that only certain third-party camera models will be compatible with the auto zoom, remote control of recording from the Tag, Live Streaming and Quick Set-Up features.
We will be releasing the Camera Adapter after the standard OpticX Camera Bundles ship out, and will make sure to let everybody know!
If you're a DSLR or GoPro connoisseur, you can use SOLOSHOT3Pro to create beautiful motion time lapses and catch great fixed zoom clips or stills. You cannot auto zoom, remotely control the recording or shutter from the Tag, track indoor or live stream to the SOLOSHOTcloudwith these cameras.
View ArticleMeasurements span the width of the screen in meters.
Extra Wide:80 meters (40 meters on either side of the subject)
Wide:40 meters(20 meters on either side of the subject)
Medium:20 meters(10 meters on either side of the subject)
Tight:12 meters(6 meters on either side of the subject)
SOLOSHOT3 targets the above measurements, if the system has less certainty in its tracking it may back out to a wider FOV for a period of time.
View ArticleIf filming location is more than 10 feet above the water level, to get improved tracking you can also power up your base near the water and wait for the sensors to initialize before moving up to your filming location.
View ArticleThis article is meant to help provide a few tips if your shooting scenario involves being unable to access the Base touchscreen after calibration such as with a Tall / Extended tripod.
1. Power on Tag and Base in a generally open area (away from Buildings, Walls or other Obstructions).
Tip Power on the Base andTag as soon as you get to your filming location. The longer your Base and Tag GPS sensors warm up before use and the more open your filming location, the better your result.
2. Tapto open Track App thenDock the Tag for about 10 seconds. Un-dock the Tag after this.
3. Clickthe blue Track button.
4. Prior to selecting the Track Mode “Hide” all the tags to be tracked by double pressing the + button on the Tag quickly.
5. The Base will show a Calibration spinnerbut will not begin calibration until at least 1 Tag selected to be tracked is un-hidden.
6. Raise Tripod to the desired height.
7. Un-hide at least 1 Tag to be tracked.
8. Your Base will automatically go through a calibration process and point toward the tag when complete.
Tip The camera may not point atthe Tagcorrectly whenit istoo close to the base. For best results, make sure your Base is at least 30ft back from the closest point of your activity area.
9. Once calibration is complete, the camera should be tracking your Tag and recording.The Tag wearershould see a “heartbeat” style blink from the directional green LED on the base
Tip If you don’t think the camera is pointing atthe Tagproperly after walkingside to sideabout 30 ft from the camera, place theTag on the ground or a nearby object, logo side pointing up towards the sky, and walk back over to your base. Use the arrows to center theTag in the shot. RetrievetheTag and repeat the walking back and forth to confirm proper tracking. Then, go do your thing!
View ArticleZoom Lock allows you to precisely frame your shot, and lock the Zoom setting so that SOLOSHOT3 will not zoom (only pan and tilt) when tracking the Tag.
Zoom Lock works well if you have a specific shot in mind. You can dial in the exact zoom for the filming scenario to keep the subject framed as you would like for the entirety of the shot, then go capture the shot.
Examples of when this may work well include activities which involve minimal zoom like Batting Practice, Pitching practice, Tennis practice.
Setting Zoom Lock is easy:
Download the latest software
In Track app, begin Tracking
Go into settings (click at top, and select the gear icon)
Select "Track Settings" and scroll down to Zoom Lock.
Go to Arrows Screen and adjust Zoom as desired, Zoom is now Locked.
Go film yourself!
Note: Zoom Lock will automatically disable if the Base is moved during a Track sessionas the Zoom Lock set for any one filming position won’t be relevant to the new filming location. You can easily go and reset Zoom Lock after moving the Base via the same procedure.
View ArticleProfessional sports videographers tend to hold zoom level when the action is high (lots of panning and/or tilting).
Cinematic Zoom replicates this videographer’s rule by holding onto zoom level during periods with the highest action, releasing the zoom hold when action dies down or when the subject moves too far outside of the desired Field of View (FOV) setting.
Cinematic Zoom is great if you want to achieve this type of footage, and want to be sure that a zoom doesn’t interrupt a great play or highlight.
Toggling Cinematic Zoom off may be desirable if you wish to prioritize keeping the FOV setting as close to the value you chose, and don’t mind zooming happening in the middle of high action.
Whichever zoom is right for you, changing it is easy:
Download the latest software
In Track app, go into settings (click at top, and select the gear icon)
Select "Track Settings" and scroll down to Cinematic Zoom. Toggle the button on for cinematic zoom (default), or off for the original zoom as you prefer.
Go film yourself!
View ArticleHigh Wind OIS (Optical Image Stabilization) provides enhanced image stability when filming in High Wind conditions with the OpticX65 Camera.
See an example HERE.
How do you get this on your camera? Easy:
Download the latest software
In Track app, go into settings (click at top, and select the gear icon)
Select "Camera Settings" and scroll down to "High Wind OIS". Toggle the button on (it'll turn blue).
Go film yourself!
View ArticleSOLOSHOT3 is great at filming in low-light, but there are some things to consider such that you get the best experience.
Choosing one of the 30 frames per second (fps) modes (e.g. 1080p30) is recommended when the lights are low. The higher fps modes (e.g. 1080p60, 1080p120, 720p120) are great at capturing high speed actionbut in lower lighting conditions there may not be enough light to deliver stunning visuals at these higher frame rates.
You can also adjust the Auto-Exposure compensation gain which can help lighten the scene.
You can see how bright the recorded scene is going to look via the LCD display on the Base.
Setting Video Mode is easy:
Download the latest software
In Track app, go into settings (click at top, and select the gear icon)
Select "Camera Settings" and scroll down to Video Mode
Select one of the “p30” modes
Check out the preview on the LCD (after Tracking has begun) to confirm the scene is lighted as you desire
Go film yourself!
Adjusting Auto-Exposure Compensation is easy:
Download the latest software
In Track app, go into settings (click at top, and select the gear icon)
Select "Camera Settings" and scroll down to Auto-Exposure
Adjust the Auto Exposure Gain
Check out the preview on the LCD (after Tracking has begun) to confirm the scene is lighted as you desire
Go film yourself!
View ArticleWe're so glad you asked!
SOLOSHOT3 has made it easier than ever to fast-forward. With SOLOSHOT3, you will be able to use the touch-screen interface to customize the values, and be ready to go with the touch of a button.
Motion Time Lapseis atechnique used in photography where you take several photos over a (usually extensive) period of time at various intervals moving slightly after each photo, then play it back at a faster ratesothatcontinuousprojectionoftheframes.
It's easy to use MTL:
Download the latest software
In Motion Time Lapse App, go into settings (click at top, and select the gear icon)
Select the desired Interval between Frames and desired number of Frames
Move Base to desired Pan / Tilt / Zoom position for start of MTL and confirm
Move Base to desired Pan / Tilt / Zoom position for end of MTL and confirm
Sit back as SOLOSHOT3 automatically captures the frames
Use your favorite Time Lapse software to turn the MTL photos into a video
View ArticleMany of SOLOSHOT3's features make it an attractive option for customers looking to solve their remote security camera needs, and while SOLOSHOT3 is versatile, it was not designed to be continuously operated as such.
There are a few reasons why SOLOSHOT3 isn't well-suited for this particular use:
Li-ion Battery Life - continuous use will degrade the life of our li-ion batteries over time (for recommendations on how to get the most out of your battery life, please click here ).
Can't Connect to a CCTV system - without the ability to connect to a CCTV system, SOLOSHOT3 makes less sense as a security footage solution.
Not certified for continuous use - SOLOSHOT3 is not certified for all-weather operation, or long-term continuous operation.
SOLOSHOT3 has the potential for a great many uses, but using it as a security camera is not recommended as one of them.
View ArticleThe Tag can be worn under clothing, or equipment such as a jersey, and still be tracked by the Base.
The front of the Tag needs to be facing outwards to enable accurate trackinga tag which is loose in a pocket may not always be facing outwards and could possibly have reduced tracking capabilities.
*Remember to track indoor, you will need the Indoor Accessory and one of our OpticX cameras !
View ArticleCurrently, SOLOSHOT3 supports passwords up to 20 characters long. A future software update will allow more characters.
If your password is more than 20 characters long, and you understandably don't want to change your WiFi password to accommodate this limitation, you can create a guest network on your router.
This is done by managing your router by typing“192.168.0.1” in your browser window, logging in as an admin (default is admin//admin), and finding the section that allows you to create a guest network. Different routers have different ways to create this, but router companies (such as TP-LINK) document these instructions very well. Please refer to your specific routers instructions.
View ArticleAs with any video files recorded to a microSD card, you will need to view the .MP4 video files on a computer.
MicroSD cards come with an SD card adapter. Some computers have an SD card reader attached, but if yours does not, you will need to purchase an SD card reader for your computer to import and view the files.
When you open the video files on your computer, they will be contained in the “DCIM” folder on your microSD card.
View ArticleIn order for your SOLOSHOT3 to connect to the SOLOSHOTCloud for initial setup and subsequent updates, please take note of the following:
The Base will only discover and connect to Wi-Fi networks broadcasting their SSID on the 2.4 GHz band. WiFi networks on the 5 GHz band will not be recognized by the Base.
Many 5 GHz routers offer simultaneous dual-band allowing you to connect to their 2.4GHz band.
If your router is selectable dual band, you’ll need to switch to 2.4 GHz inside your router’s settings to allow the Base to connect.
The Base can connect to WiFi networks using Open, WPA, and WPA2 personal encryption, WEP and WPA/WPA2 enterprise is not supported.
The Base will not connect to captive portals. These captive portals are usually found in public spaces like airports, libraries, hotels, etc. and normally require a separate login when you open the web browser on your laptops/smartphones. There is no web browser on the Base.
We recommend a Wi-Fi connection with at least 5 Mbps of download speed.
On a 10Mbps connection you should expect 7-10 minutes for the initial software update to download, plus a few more minutes for it to install.
View ArticleBoth cameras offer high-resolution filming, but they do differ in ways that can be important depending on what you are looking for.
The Optic65 is great if...
you are sometimes performing activities further than 600 ft. from the Base, such as kite surfing or filming your drone flight since you will have a 65x optical zoom.
you are wanting to record in 4K resolution.
you want to utilize the 120 frames per second for awesome slo-mo's.
The Optic25 is ideal if...
you will be filming the majority of your activities within a 600 ft. range since 25x optical zoom is more than enough. Most indoor activities will fit under this.
you are not looking for any resolution higher than HD(1080p).
Both offer...
the same 12 MP for photo stills.
storage on a microSD card.
input for external mic, as well as built in mic.
* 240 fps will be available with a future firmware update.
View ArticleSOLOSHOT3 offers:
720presolution at 30 frames per second for your live streaming feeds.
Video bitrate of 1.5Mbps and 64Kbps for audio
Multiple bit rates are available from within theSOLOSHOTappand the player will adapt to available bandwidth as you watch the stream.
View ArticleSOLOSHOT3 live streams to your SOLOSHOT account and the SOLOSHOTApp allows you to share the URL with others to watch.
Direct streaming from the SOLOSHOT3 to other platforms is not supported.
Live streaming to Facebook via the SOLOSHOTcloud will be added in the coming months.
*We will be releasing more live streaming options over time,so please check back again for the latest live streaming developments!
View ArticleSOLOSHOT3 runs on non-removable, rechargeable li-ion batteries. To get the most amount of charge/discharge cycles from these batteries, please follow the tips below:
Keep batteries at room temperature (about 75 degrees Fahrenheit) and avoid extreme heat.
For the first 30 charge cycles, partial discharge cycles are recommended.
After 30 cycles, it's recommended to let the battery discharge completely so as not to alter the accuracy of the battery gauge.
For extended storage, it is recommended to discharge the li-ion battery to 40\% and store in a cool place.
View ArticleYes, you can. With SOLOSHOT3, you can plug the Base into a USB power source to not only keep the unit from dying, but also charge the unit up a bit during use.
Please be sure to use caution with the cable if you are doing 360 degree turns because it will wrap around the Base. Be sure to leave some slack on the line so as not to damage the charging port. Damage done to this port due to external charges are not covered under warranty.
Use a wall adapter/power source with at least 5 volts and 2 amps. We recommend Qualcomm Quick Charge 3.0enabled wall adapters for best results. You can plug the Base into a wall power source, or a portable power source - such as a USB power pack or bank from GoalZero. Using a laptop to charge may not result in charging the Base as many laptop USB ports don’t provide sufficient USB power output.
View ArticleYes, the Base automatically adjusts zoom and focus to keep you in focus and in the shot!
Cinematic Zoom (default ON): limits zoom changes during periods of action, similar to what you see when watching sports on TV. You can disable this under Tracking Settings if you prioritize maintaining desired FOV during high action.
View ArticleOur OpticX Cameras don't have an HDMI output directly on the camera, but there is a micro HDMI out on the Base!
The SOLOSHOT3 and SOLOSHOT3pro Base is equipped with an HDMI out for video switching, broadcast etc., though it is only accessible when using one of ourOpticX Cameras.
View ArticleThe Indoor Accessory is intended for use with our line of OpticX cameras. In order to use SOLOSHOT3 indoors, you will need one of our OpticX Cameras and an Indoor Accessory.
View ArticleIf your SD card is failing to mount during an update, try the following (Plan A)...
1. Make sure the Base and camera are upright (preferably on a tripod) when doing the update.
2. Try ejecting the microSD card and the popping it back in again. Wait about 5-10 seconds, then hit "Try Again."
3. Have them format the microSD card using their PC to ExFAT. If they use a PC, this will work too but please note that their first attempt at remounting the SD card will fail.
If this does not work try Plan B...
1. Power off Base. Remove OpticX camera from Base, and remove SD card from camera.
2. Power on Base, go to home screen.
3. Go to Update App and follow on-screen instructions for Base and Tag update.
4. Once it asks for the camera update, dock the OpticX camera and hit continue.
5. Once it comes time to format the SD card, insert the SD card into camera and hit continue. It should mount from here.
View ArticleAside from manually sharing your SOLOSHOT3 content via the SOLOSHOTcloud, you also have the choice to automate it. One less thing you have to worry about when your robot cameraman takes care of it all!
We're hard at work optimizing the various automation tools within the SOLOSHOTcloud that will allow you to set rules for who is allowed on your cloud, what content is shared, when that content is shared and where you share your clips!
View ArticleSOLOSHOT organizes files into a directory structure which keeps photos from a given date/time together.
SOLOSHOTedit requires all video files associated with an activity as well as the corresponding .SESSION file to be present in order to suggest highlights.
Importing photos from a Motion Time Lapse is more straightforward with all photos appearing in the same directory.
The "Photos" App found on iOS/Mac devices rely on DCIM formatted file system in order to recognize photos/videos.
Options on Mac:
Most Photo/Video apps can still access the content in the SOLOSHOT file structure.
Content can be browsed using the built in "Finder" or "iMovie" apps on Mac to navigate to the SD card or directory you have your content in and click on photos or videos to play them.
SOLOSHOTedit can be used to edit videos which include the .SESSION file.
Options on iOS devices:
There may be other solutions...but one that we've tried successfully is Kingston's Mobilite G3... https://www.kingston.com/us/wireless/wireless_readers/mlwg3 With this the limitations blocking the device from seeing the data on the card are overcome and the files may be transferred to your photo roll.
View ArticleWe understand that audio is half the battle when it comes to capturinggreatfootage! With the OpticX cameras, we are offering multiple audio recording optionsfor SOLOSHOT3:
Built-in mono, digital microphone
Input for an external analog, stereo microphone via a 3.5 mm jack
Support for remote wireless microphone (sold separately) to have the option of capturing audio in the Tag's (subject's) environment via a 3.5 mm jack
Proprietary cold shoe so you can physically mount the external mic or wireless mic receiver. Please note you will still have to connect audio to the OpticX cameras via a 3.5 mm jack since the hot shoe is for mounting purposes only.
View ArticleSOLOSHOT3 has been optimized to give you the best experience and the most control when filming more than one person/subject.
You may associate each Tag with a unique SOLOSHOTcloud account. The Base(s) will manage everyone's highlights and push them to each user'saccount -- It's sick!
Withautomatic multi-mode, you can tell the Base to follow either the closest Tag, fastest Tag, toggle between tags or even a group of Tags on the Base.
Usingmanual multi-mode, you can have one person be in charge of which linked Tag the Base follows at any given time using theDirector + Coach Modein the SOLOSHOTapp.
View ArticleSOLOSHOTedit makes slicing and dicing your SOLOSHOT videos easy. We suggest highlights based on your activity (or a '+' button press on your active tag) so you can quickly find the good stuff you care about. It also will allow you to save videos locally and post video directly to our app as well as to Facebook and YouTube.
We are stoked to announce that we have just released SOLOSHOTedit to our external Beta-Test Program. To learn about this and more, please follow our blog HERE.
View Article
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