SonicWall FAQs

Whats happening?

We are changing our password policy to comply with todays best security practices.A poorly chosen password may result in a compromise of SonicWallsentire network. As such, SonicWall will be implementing a new password policy for all users.

*****Implementation of this policy will begin November 6th 2017*****

What is the new policy?

Minimum length of eight (8) characters

First three characters cannotall be the same (i.e. aaa, 111, 123)

Cannot begin or end with a number

Cannot contain username or any part of the users full name.

Cannot contain any of the following common words: password, sonicwall, sonic, dell, quest etc...

Cannot contain dates from 1900 to 2100 (year)

Cannot start with an exclamation or question mark.

Cannot contain a space in the first 3 characters

First 3 characters of password cannotappear in the same order as the username (i.e if username is taslanpour, first 3 characters of password cannot be tas)

Cannot add a number to the end of your old password when creating your new password. (no incrementing)

When will my password expire?

Passwordswon'texpire forone year.

Passwords can only be changed once in every 24 hours

Your password will change on its normal schedule, then the new policy will take effect. We are not forcing a password change on Nov 6

Best Practices

Do not use this password anywhere else.

Do not use words that someone might learn from knowing you or Social Media, for example, favorite superhero, family or pets names, favorite sports teams etc. Those areallin the common password lists used by hackers.

Dont write it down on your laptop or work area.

Do not share passwords with other users in your group.

If you forgot your password, never received one from your company support, have been locked out of your account, or want to change it, we can help. If you know your password and just need to change it, continue to the Change my password section.

Note

If you're trying to get back in to your personal account like Xbox, hotmail.com, or outlook.com, try the suggestions in the When you can't sign in to your Microsoft account article.

Reset or unlock my password for a work or school account

You might be unable to access your Azure Active Directory (Azure AD) account because of one of the following reasons:

Your password is not working and you want to reset it.

You know your password, but your account is locked out and you want to unlock it.

Use the following steps to access Azure AD self-service password reset (SSPR) and get back in to your account.

From any work or schoolSign-inpage, select theCan't access your account?link, and then selectWork or school accountor go directly to the Password reset page.

Azure Access Panel

Enter your work or schoolUser ID, prove you aren't a robot by entering the characters you see on the screen, and then selectNext.

Note

If your IT staff has not enabled this functionality, a "Contact your administrator" link appears so your IT staff can help via email or a web portal of their own.

If you need to unlock your account, at this point select the optionI know my password, but still can't sign in.

Depending on how your IT staff has configured SSPR you should see one or more of the following authentication methods. Either you or your IT staff should have populated some of this information by following the steps in the Register for self-service password reset article.

Email my alternate email

Text my mobile phone

Call my mobile phone

Call my office phone

Answer my security questions

Choose an option, provide the correct responses, and then selectNext.

Your IT staff might need more verification, and you might have to repeat step 3 with a different choice.

On theChoose a new passwordpage, enter a new password, confirm your password, and then selectFinish. Your work or school password might have certain requirements that you need to adhere to. We suggest that choose a password that's 8 to 16 characters long and includes uppercase and lowercase characters, a number, and a special character.

When you see the messageYour password has been reset, you can sign in with your new password.

You should now be able to access your account. If you can't access your account, you should contact your organization's IT staff for further help.

You might receive a confirmation email that comes from an account like "Microsoft on behalf of <your organization>." If you get an email like this one and you did not use self-service password reset to regain access to your account, contact your organization's IT staff.

Change my password

If you know your password already and want to change it, use the following steps.

Change your password from the Office 365 portal

Use this method if you normally access your applications through the Office portal:

Sign in to your Office 365 account with your existing password.

Select your profile on the upper-right side, and then selectView account.

SelectSecurity & privacy>Password.

Enter your old password, set and confirm your new password, and then selectSubmit.

Change your password from the Azure Access Panel

Use this method if you normally access your applications from the Azure Access Panel (MyApps):

Sign in to thewith your existing password.

Select your profile on the upper-right side, and then selectProfile.

SelectChange password.

Enter your old password, set and confirm your new password, and then selectSubmit.

Please note:

The exam is proctored and the system will not allow you to use any other applications during the exam except Google Translate. During your session the system recorded multiple additional applications access and the system invalidated your attempt.

About SonicWall Certification Exams

SonicWall University utilizes an online proctoring solution to proctor the SonicWall certification exams. The ProctorFree online proctoring software allows SonicWall University students to take their certification exams anywhere, anytime using facial recognition software to verify a test taker's identity and proctor exams.

SonicWall University and ProctorFree are accessible 24 hours a day, seven days a week and no scheduling is required. The proctoring software supports all browsers and has clear System Check indicators to help you determine if your system meets the system requirements.

System Requirements

Microphone, Keyboard, Mouse, Web Camera

Minimum 2GB

Internet Speed: Upload: 1 Mbps / Download: 2 Mbps

To ensure that your computer can successfully run ProctorFree, please read the following:

Review ProctorFrees Technical Requirements ( https://support.proctorfree.com )

Close any extra programs or applications prior to starting your exam.

Verify your embedded or USB connected webcam is working correctly.

Physically disconnect any additional monitors so that your computer is using a single screen.

Access SonicWall Certification Exams

To Begin your SonicWall certification exam, log into SWU Landing page using your Partner Portal or MySonicWall credentials:

https://www.sonicwall.com/legal/

Activate your Exam e-Key

Click on the certification exam that you want to complete:

You will be redirected to the certification exam page where you will be prompted to enter your activation key. Enter the activation key into the Enter Course Key field and click Submit.

NOTE: Your Instructor will provide the keys to access the Exam.

Once the activation key is verified by the system, you can click on the Take Assessment button to access the exam

You can now start your exam

After you click Start, the ProctorFree application will launch. Click on Open Link to launch the application.

The ProctorFree initializing page will now load.

NOTE:

If you do not have the application installed, please click on the download link to install the desktop application. Follow the steps to install the application

You can only have one default browser window open during the exam, otherwise the system will prompt you to re-authenticate.

You can only have one screen open. More than one screen will cause the Streaming section to fail. Allow the System Check to complete. If you experience any issues and need assistance troubleshooting please contact the ProctorFree Support Team ( https://support.proctorfree.com ).

ProctorFree will now test your system t ensure it meets the system requirements for the application to run.

The ProctorFree application will now capture your profile

NOTE: You may have to adjust your lighting

Your profile will be used when you access proctored exams in the future so that we can confirm your identity. Think of this as a profile of record.

Make sure your room and face are well lit.

Direct lighting from a light source pointed towards your face provides the best results.

X Direct overhead or background light that is in view of the web camera may negatively affect profiling.

Directly face the camera and align your entire face within the oval.

Once the system captures your profile, click on Capture Confirm

The ProctorFree application will now redirect your browser back to the SonicWall University page when you can begin your exam.

Once the system assessment is complete, click on the START PROCTORED SESSION button

Confirm your acceptance of the proctoring requirements by clicking on CONFIRM AND START PROCTORED SESSION

REMINDERS:

Note taking is not allowed.

Please use the bathroom facilities before starting the exam.

Once the exam is complete, click to Continue to receive your results.

You can now review your results

Click on Finish in the ProctorFree window to end the proctoring session

Congratulations! You are now finished with your proctored exam session and can close all remaining ProctorFree browser windows. You are under no obligation to fill out the VERY short survey but in doing so, you would help us improve our service and give valuable feedback to your institution.

Copyright 2018 SonicWall Inc. All rights reserved.

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The information in this document is provided in connection with SonicWall Inc. and/or its affiliates products. No license, express or implied, by estoppel or otherwise, to any intellectual property right is granted by this document or in connection with the sale of SonicWall products. EXCEPT AS SET FORTH IN THE TERMS AND CONDITIONS AS SPECIFIED IN THE LICENSE AGREEMENT FOR THIS PRODUCT, SONICWALL AND/OR ITS AFFILIATES ASSUME NO LIABILITY WHATSOEVER AND DISCLAIMS ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY RELATING TO ITS PRODUCTS INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON- INFRINGEMENT. IN NO EVENT SHALL SONICWALL AND/OR ITS AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS DOCUMENT, EVEN IF SONICWALL AND/OR ITS AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SonicWall and/or its affiliates make no representations or warranties with respect to the accuracy or completeness of the contents of this document and reserve the right to make changes to specifications and product descriptions at any time without notice. SonicWall Inc. and/or its affiliates do not make any commitment to update the information contained in this document.

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Last updated: 7/18/2019