
Fake, but positive encouragement, motivational in meetings.
The best things about the team are camaraderie, the seamless effort of getting customers in and out, and cohesiveness of the team.
Improvement will require upper management to not be pushy and pompous, and put more trust in the decision-making of management at the store.
Lack of acknowledgment for making positive changes and increasing store morale. A boost to feeling valued would require leadership to focus on positive aspects about what is increasing performance rather than always focusing on the negative.