Squarespace Employee Reviews
Out of 1558 Squarespace employee reviews, 94% were positive. The remaining 6% were constructive reviews with the goal of helping Squarespace improve their work culture. The Admin team, with 100% positive reviews, reports the best experience at Squarespace compared to all other departments at the company. The Operations team offered the most constructive feedback, with 13% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Appreciating employees - there is little to no recognition and pay is getting worse and new equity model is terrible and leaves no real long term incentives. We don't have big parties or anything fun anymore either. But they're also not great at prioritizing and scaling the business
Review from HR Dept
Communication, stop hiding things and pretending they don't know.
Review from HR Dept
People at higher levels than team leads asking for calls to see how we get on, totally irrelevant and fake.I don't want to be made to say my pronouns before every interaction, it's irrelevant, I respect different people might want to use different pronouns, but that's them, not everyone.
Review from Operations Dept
Communicating the same message down through their orgs.
Review from Engineering Dept
They need to have more influence, get rid of middle-management, or give them the opportunity to actually manage instead of doing other tasks. Just showing support without having the influence and acting on it is not helpful.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Salary is ok there's is a lacking of paying annual bonus
Review from Engineering Dept
More money, a different structure (like a bonus), and something better than options.
Review from HR Dept
I was lied to about my equity compensation and no one will take accountability or make it right despite my repeated attempts. Being made whole, and accountability for the people who lied and refuse to take accountability, would make me feel better
Review from Engineering Dept
A very clear roadmap of clear career progressions along with corresponding compensation increases. It feels like the work is repetitive and and it's hard to feel motivated to continue a repetitive job without a clear goal to work towards such as defined compensation increases or promotions.
Review from Customer Support Dept
I'm don't feel undervalued. I entered as a mid frontend developer, and it was fare, but I'm seeing my colleagues enter with the same level as me and need help to code and still lots to learn that for the position it should be assumed to have. But yeah as MID I think the salary should be more higher
Review from Engineering Dept
What do your coworkers need to improve and how could you work together better?
Too much isolation and silos. Nothing to include remote workers or make them feel part of the company despite being 50% of all employees
Review from HR Dept
They should come more prepared to meetings. They should bring agendas and ideas.
Review from HR Dept
Teamwork should be encouraged more, if leadership could lead by example.
Review from HR Dept
Sometimes people seemed closed off or very much to themselves. And there isn't a ton of community on my specific team, and I'm positioned in an unclear manner on the product vertical I support, so it's made developing working relationships a little tricky.
Review from Product Dept
I meant to say Yes on the previous question. Certain coworkers can do better with their speed and agility
Review from HR Dept
What needs to change to make the company culture better?
a more sustainable long term strategy and ability to execute
Faster decision making would benefit greatly
Review from HR Dept
Maybe don't do things that make everyone want to leave all at once
Review from Engineering Dept
I'd start by seriously reviewing the company's stance regarding WFH. Employees lost free lunches, breakfast, snacks, drinks and we have to battle to obtain somewhat decent hardware to do our work in safe conditions. I believe that good posture is part of "safe conditions".
Review from Engineering Dept
Rewards and compensation need a huge revamp first. Teams need to be given clarity over what outcomes matter and then given autonomy to make it happen, and the Empowered team model is not an answer for that. Culture needs to emphasize hustle and delivery, not bureaucracy and work / life balance.
Review from Engineering Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Squarespace yet.
Be the first to contribute a review.
What's going wrong and how can it be improved?
Generally very repetitive. Most days are almost the exact same. Having more responsibilities would for sure help.
Review from Customer Support Dept
New hires need more time spent to see how tenure agents work, not weeks and hours of theory, that at the end we barely know how to apply. Also, in terms of benefits, more inclusive with working mothers, like reduced hours or flexible schedule.
Review from Operations Dept
This would help: More flexibility, better Workforce Management for schedules, so changes within the day would not be needed, Less pace as there are too many mistakes being made, and seeing other colleagues taking shortcuts. No 100% chat days, no double chats as this is recipe for mistakes.
Review from Customer Support Dept
There are too many blockers and bottlenecks in our approval processes
Review from HR Dept
The executive team is bad at decision making and trusting people
Review from HR Dept
What would you most like to see improved at your company?
Communication, speed, and better alignment on goals
Review from HR Dept