Starry FAQs

Sorry to hear that. If your Wi-Fi is slow, here are some things to try:

Reboot your router (and modem if applicable) by unplugging it from its power source for 15 seconds and then plugging it back in.

Interference from other electronics can cause problems. For example, microwaves, cordless phones, and baby monitors are among those household devices that could wreak havoc on your Wi-Fi signal. Try changing the channels that your WiFi is broadcasting on. This can be done in the Advance Settings. Contact support if you need assistance.

You mayhave unwanted guests on your wireless network, and their use can reduce the bandwidth that is available to you. Be sure to secure your network by creating a strong password. This will add a layer of security and free up some much-needed bandwidth. You can see what devices are connected to the Starry Station from the screen or the app. With the Starry Launch, you can see what devices are connected by logging in to the router using the IP address.

Make sure all the computers on your network are healthy. If even one computer has a virus or other malicious software installed, it can slow down your network and infect other devices.

At Starry, we value the trust of our customers tremendously. Your privacy is important to us, and we are committed to keeping your data private and safe. The data we collect helps us deliver the best customer experience possible.We anonymously track data, such as WAN type usage and crash and error reports, to help improve the performance of our products.Wedo not track the websites you visit or the browsing history of any of the devices on your network.

You can read more about our privacy policy here. If you have any questions, please don't hesitate to email us at [email protected].

Starry takes its customers' privacy incredibly seriously, and as such we collect as little information as possible, and use the information we do collect only to provide you service and market our own service to you. These commitments are enshrined in our privacy policy which can be found here.

If you have any questions or concerns about your data, please don't hesitate to email us at [email protected].

Starry does not currently offer a TV package. There are TV streaming packages that we recommend based on different channel preferences. Please check out https://starry.com/how-to-stream-tv for more information. You can also check out https://flixed.io/cord-cutter-express/ to assist you in selecting the best package to suit your needs.

Alternatively, you can speak to one of our agents to find what package would be best for you by calling our support number at (888) 231-9403 or emailing us at [email protected]

You can change your WiFi name and password from the Starry App.

From the home page of the app, you can click on the WiFi tab, then click Edit. Alternatively, you can click on Settings in the bottom right corner. Under WiFi, click on Primary Network. Click on the existing WiFi name in order to edit. When you have finished, click Save in the top right corner.

Keywords: Change SSID, Change network name

You may cancel your Starry Internet service at any time by contacting Customer Care via email at [email protected] or by calling (888) 231-9403. We will provide you with further instructions and a prepaid return label to use when returning your equipment.

Keywords: How do I disconnect my service? Equipment Return

Yes, you can use your own router, but we highly recommend using the Starry Station or Launch we provided to ensure you are getting the best internet experience possible. If you do choose to use your own router, you'll need to still connect it through the Starry Station's or Launch's LAN port, and you'll want to make sure the Network Name on your router is different from the Network Name on your Starry Station or Launch.

From your Starry Station, click the Settings gear and then Station. Then, click Security and select PIN Code. Enter your current PIN Code and click Reset PIN Code. You can then reset your PIN.

If you've forgotten your PIN Code, you can find it in the Starry App by clicking on the Settings gear in the bottom-right corner. Under Starry System, click on Station and then PIN Code. Your PIN will be displayed.

Starry Internet service is currently rolling out in cities across the United States. You can sign up for service here. If we are not yet available, you will be able to sign up for the wait list. That way, we will be able to contact you when we are available.

You can also help us by referring your landlord or property manager to https://starry.com/properties or by sending your landlord's contact information to [email protected] and our team will reach out.

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Yes! Starry is always hiring. To see the list of jobs that are currently available, please visit www.starry.com/careers

Yes, we do!Starry Internet customers are eligible to receive an account credit of up to $200 as reimbursement for any early cancellation fees you may incur with your previous internet service provider. Just send us your final bill from your previous internet service provider. The name and address on the bill must match the Starry Account.

*Please note: Starry Connect customers are not eligible for this reimbursement.

Keywords: Reimburse Cancellation Fee

If you're moving to an apartment within the same building, definitely! Just reach out to our customer support team to get started. You can call or text us at 888-231-9403, or email us at [email protected]

If you're moving to a new address, please check www.starry.com/experts to see if Starry is available at your new address:

If it is available, contact our support team to get your service set up at your new place.

If it is not available, please sign up for the waitlist so that we can contact you as soon as we are available.

Happy moving!

Life happens. We get it! Just give us a call at 888-231-9403 or send us an email at [email protected] to let us know your desired appointment time. As always, there is no fee to reschedule your appointment.

No worries! We've got you covered. Just send us an email at [email protected] and request that the promo is added to your account. Please include the promo code in the email.

*Please note, only one promo code can be used per account.

Due to the vast number of available VPNs, we recommend contacting our customer support team so that they can tailor troubleshooting steps to your VPN. Please reach out to us at 888-231-9403 or email us at [email protected] to troubleshoot.

We have no long-term contract for service. You can terminate the service at any time for any reason without penalty!

Yes! You can access your account, edit your payment information, update your email address, change your password, and check your bill all from the web. You can access your account by using the same Username and Password you use for the Starry app at https://account.starry.com/

You can click on the here. icon to edit your Personal Information or your Billing Information.

Edit Profile:

Edit Billing:

For instructions on how to edit this information on the Starry App, please click

Tags: Credit Card, Browser, Google Chrome, Safari, Firefox, Laptop, Computer

You can disable the WiFi signal on Launch in two ways; via the Starry App or via IP address.

WARNING:Please note, to re-enable the WiFi signal, you MUST HAVE a hardwired connection to the Launch. Do not disable if you do not have the ability to connect a laptop or computer to your Launch via ethernet cord.

To disable via the App:

Connect your device to your Launch's WiFi.

Download and open the Starry App.

Apple App Store

Google Play Store

Log in using the credentials that you created during the sign up process.

Click on the Settings gear in the bottom righthand corner.

Under Basic Settings, click on WiFi.

Scroll to the bottom of the page. Toggle the button next toWiFi Radios.

To access via IP address:

Connect your device to your Launch's WiFi.

Open any browser and go to http://192.168.99.1

Use the administrative log in information printed on the bottom of your Launch.

Under Basic Settings, click on WiFi.

Toggle the button next toWiFi Radios.

Related: How to access settings on Launch

You can access the settings on the Launch in two ways; via the Starry App or via IP address.

To access via the App:

Connect your device to your Launch's WiFi.

Download and open the Starry App.

Apple App Store

Google Play Store

Log in using the credentials that you created during the sign up process. (If you can't remember your password, click "Forgot Password")

Click on the settings gear in the bottom righthand corner.

To change your WiFi name and password, click on "Settings" under "WiFi" and make your desired changes.

To edit your billing information, click on your name. Scroll down to the "Billing" section. Click on the pencil icon to edit.

To access via IP address:

Connect your device to your Launch's WiFi.

Open any browser and go to http://192.168.99.1

Use the administrative log in information printed on the bottom of your Launch.

Navigate to the settings you would like to change. A few examples:

To change your WiFi name and password, click on "WiFi" and make your desired changes.

To edit billing information, please check out our FAQ on Editing Account Details.

No, WEP and WPS encryption is considered outdated and not secure so it is not supported. Starry Station supports WPA2 encryption to secure your network.

Your Starry Launch is designed to make software updates seamless and easy. As long as your Launch is connected to the Internet, itll get updates periodically. These updates will be to add additional features, improve stability, and boost performance.

Yes! And in some testing, even better. Starry Launch is a Dual-band 2x2 AC1200 WiFi router. It has a primary dual-band network and a dedicated 5GHz network. It also has three LAN ports for hard-wiring any of your devices.

Starry Launch is our latest and greatest router. It is the newest addition to our WiFi product lineup. Although it looks different, it offers the same (if not stronger!) powerful WiFi performance that youll need for Happy Interneting.

No, it should not cause interference. Your Starry Launch will automatically switch to the best channel within the 2.4GHz and 5GHz spectrums. If you are seeing a weak signal, please call our customer care team at 888-231-9403.

No, WEP and WPS encryption is considered outdated and not secure so it is not supported. Starry Launch supports WPA2 encryption to secure your network.

Yes! Arouter and modem will be provided to you with your Starry Internet plan at no additional cost.

You can access all of the features and Settings by logging into the Starry mobile app with your Starry Internet account.

The Starry Launch offers a primary Dual-band 2.4/5GHz network and a stand-alone dedicated 5GHz network, great for streaming devices located near the Launch.

From the mobile app, when on your network, youll be able to see the devices connected to your Launch, update your network name and password and easily share it with guests. You will also be able to see and manage your account and billing information.

To cancel your service with your current ISP, you will need to contact your ISP directly.

For Verizon FIOS you will need to contact 1-800-Verizon. Be prepared to enter your account number and select the appropriate automated option to speak to a customer service representative.

For AT&T: Call 800.331.0500 (611 from an AT&T wireless phone). Once connected, follow the prompts to cancel service.

For Xfinity (Comcast Customers) You will need to call: 1-800-XFINITY (1-800-934-6489) and follow the prompts to "cancel service" or "downgrade service."

For CableVision/Optimum Customers: You can contact Customer Service at: 718-860-3513 and follow the voice prompts for disconnecting service.

For Spectrum you will need to contact their retention department at: 1-855-757-7328 and follow the menu prompts to downgrade or cancel service.

Be sure to follow your current ISPs equipment return instructions. Most ISPs will issue a prepaid shipping label for returning equipment.

To make it easy to find your network name and password, Starry Stations default settings display your login information in your settings menu.

To hide your WiFi name and password, simply visit the Station Settingssection of your Settings menu on the Starry Station. You will be prompted to enter your 4-digit PIN. Onceyou'veentered yourPIN, toggle the Show Name & Passwordoption.

Weather events can have an impact on signal range. This is something that we have factored into the design and development of our system. By taking preventative measures, such as placing Starry Beams every 1-2 kilometers, weve minimized the impact inclement weather will have on range.

No, it should not cause interference.

If you are seeing interference or a weak signal, you may need to change the channel of the 2.4G and 5G channels. The one you are on may be crowded. (This can often happen on any router in high-density areas, lots of neighbors' routers putting out the same frequency.) To do this, open the app and click on the gear icon in the bottom right corner. Under the WiFi section, click "Advanced". At the bottom of the list, click "Wireless Settings". Change the 2.4GHz WiFi channel to 1, 6 or 11. Change the 5GHz WiFi channel to any other channel.

Starrys technology is safer than your average mobile phone. Unlike other companies, Starry does not deploy thousands of 5G small cells in your community and the way we architect our technology, subscribers never come into contact with our base station or receiver.

Starry complies with the FCCs Radio Frequency Safety guidelines of recommended permissible exposure levels. Starry equipment does not transmit beyond the power level regulated by the FCC. We care deeply about our employees and our customers, which is why weve taken great care to ensure the safety of our technology.

You sure can. The Starry Support team is made up of real, knowledgeable people (we call them Starry Experts) who are ready to answer any questionsor solve any problems you may have.

Here are a few different ways you can get in touch:

1.You can request a call directly from your Starry Station's touchscreen, and a Starry Expert will give you a ring shortly after. Or, call us directly at (888) 231-9403.

2. From the Starry app, you can either request a call from a Starry Expert, oryou can use our in-app messaging service.

3. You can email [email protected] at any time, and a Starry Expert will respond shortly.

There is no monthly data usage cap. Happy Interneting!

Starry Internet delivers high-speed Internet service to your home wirelessly.

We've created the world's first mmWave active phased array technology specifically for consumer Internet communications. Our system takes underutilized high-frequency spectrum and gives it new purpose. Using our proprietary technology, were building a nationwide wireless broadband network capable of delivering maximum speeds of a gigabit of Internet serviceto your home.

To learn more about Starry Internet and how it works, check out our explainer video here.

Your Starry Station is designed to make software updates seamless and easy. As long as your Station is connected to the Internet, itll get updates periodically. These updates will be to add additional features, improve stability, and boost performance.

Wi-Fi is usually served on twofrequencies: 5GHz and 2.4GHz. Starry Stationserves a combination of the two bands, and toggles back and forth between them.

The main differences between the two are that 5GHzis faster than 2.4GHz but can't travel as far. Likewise, 2.4GHz reaches further than 5GHz but is not as fast.

The dedicated 5GHz network is enabled by default when you set up your Starry Station. Just look in your device's Wi-Fi settings for your WiFi Name_5 and use the same password to connect. It's not currently possible to change the WiFi Name of your 5GHz dedicated network.

Here's an example in which you might consider usinga dedicated 5GHz network:

You have a gaming system in your living room. That system is in the same room as Starry Station, just a few feet away. Because a device like a gaming system uses a lot of data, and because it's in very close proximity to Starry Station, it would perform well on a 5GHz network.

There are a lot of factors that can influence your Health Score including the speeds youre getting from your ISP, your WI-Fi conditions, and the connections of the devices on your network. To learn more, click Health Score on your Starry Stations display or in the Starry App.

Youll see three key factors on this screen: your ISP, Wi-Fi Conditions, and My Devices. Click breakdown to get details on each.

Your ISP breakdown will tell you if your Starry Station has an Internet connectionand the most recent results of a speed test. If youre not getting the speeds that your Station normally reports, these numbers will be red. If youre consistently not getting the speeds you pay for, you should contact your ISP.

Your Wi-Fi Conditions will tell you if there is crowding on your network. This usually happens when there are lots of Wi-Fi networks in your area (think highrise apartment building) on the same Wi-Fi channel. If there is crowding, you can change the channel in your Starry App. Just click the Settings gear > Advanced Settings > Wireless Settings.

Your Devices list will show you if there are issues with your signal strength or band selection. Signal Strength issues are usually caused by your proximity to Starry Station. You may want to try moving closer to your Starry Station or making sure it is placed in an open, central location in your home. Band Selection means that weve detected your device could be better served on either the 5GHz or primary network. Youll see these issues with suggestions solutions when clicking on your device from the Devices list on your Starry Station.

Starry was a research and development company for three years while we developed our product. It launched as a commercial enterprise in January 2016. We have roughly 350 employees, most of whom are engineers with diverse competencies in mechanical engineering, radio frequency (RF) engineering, industrial design, and software development.

We support net neutrality, no matter what. For more information, please check out:

https://starry.com/net-neutrality

You can also check out our CEO's statement on net neutrality here:

https://blog.starry.com/our-statement-on-net-neutrality/

If you have any other questions or concerns, please reach out to our support team and they will be happy to assist you.

Easy! The Starry App makes sending your network name and password to others simple. Just click on your WiFi name on the home page of the app and then the sharing icon. You can choose an app to share your info with or copy it to your clipboard.

With a simple glance from across the room, youll be able to see your speeds and find out if theres even the slightest issue with your service, Wi-Fi conditions, or any of your devices. All your devices will be represented by anorb: blue means healthy and the larger an orb is, the more data it's using.

ScreenTime parental controls allow you to easily manage network-wide rules for when certain devices can andcan'tbe online; they also allow you to block explicit content from being seen on your kids devices. You can use our starter rules such as Bedtime or Help Kids Focus or create your own. To set ScreenTime rules, open the Starry app and click ScreenTime at the bottom of the app. Learn about the three types of rules your Starry Station offers OFFLINE HOURS Use Offline Hours rules to block certain devices from your Starrys network at specific times of the day and week. For example, create a rule to disable WiFi access on your kids devices at Bedtime on school nights. LIMIT DISTRACTIONS Block specific sites like video streaming or social media sites to keep your kids (or you!) focused during homework hours. Choose from pre-populated sites and apps or customize with any domain you choose. SAFE CONTENT ScreenTime offers three different content filters. Due to how quickly things change online, no rule can 100% guarantee that youll filter every inappropriate site but they should help you avoid most of it. Block Explicit Content: This includes an aggregated list of millions of websites that have been deemed mature or explicit. Devices with this rule will not be able to load these sites. Google SafeSearch: Googles SafeSearch helps block adult content like pornographic images in search results. You can learn more here. YouTube Restricted Mode: Helps block explicit/adult videos on YouTube. You can learn more here. Note: ScreenTime only blocks access to your Starry Stations network. Devices with a cellular data planwon'tbe restricted once they leave Starrys WiFi Network. Editing ScreenTime rules To make changes to a ScreenTime rule just open the Starry app, then click on ScreenTime at the bottom of the screen. Click the rule you want to edit and make any changes to its name, hours, content or included devices. When youre all done, remember to click Save to update your changes. Temporarily disabling ScreenTime rules There are exceptions to every rule. To temporarily disable a ScreenTime rule, click on ScreenTime. Enter your PIN and toggle the rule from right to left. Remember to re-enable when you want your rule back in effect. Deleting ScreenTime rules Just open the Starry app and click ScreenTime at the bottom of the screen. Then, click the rule you wish to remove and click Delete. Your Station will update immediately. Who can make changes to ScreenTime rules? Enabling and disabling ScreenTime rules can be done from Starry Station, but your PIN is required to do so. You should make sure your PIN is something secure and that only the other admins in your household know it. Anyone logged into the Starry app will have access to control ScreenTime rules. Your Starry Station can only be paired with one account, though multiple people can be logged into that account on the Starry app if you share your credentials with them.

Our Internet speeds are fast enough to stream 4k HD videos on eight separate devices simultaneously, or HD videos on 40 devices simultaneously.

Gamers, say goodbye to lagging gameplay. With our lightning-fast speeds, gamers will be able to play high-definition games online hassle free.

Yes, you can change your Station's time zone by clicking your displayand then the Settings Gear and Station Settings. Then, select Time Zone and confirm your update. Currently, only US time zones are available.

The Ooma VoIP system is our recommended VoIP provider. It's relatively inexpensive, with the taxes and fees calculated based on your zip code. Please check your specific costs on the Ooma website.

We also provide the hardware for Ooma for free to our Starry Internet customers! If you'd like, we can schedule a time for one of our techs to come over to install the hardware for you and get it set up.

For more information about Ooma, please go to https://www.ooma.com/telo/

Starry Internet is $50 per month (no hidden taxes or fees!). We only have one plan - and it's fast: 200 Mbps. Starry Internet also includes a Starry Station along with 24/7 access to our team of Starry Experts.

Tags: Price

Yes, you can disable the WiFi. Wired devices will still get internet connection when the WiFi is disabled.

To disable the Wifi from the app, click on the Settings gear in the bottom right corner. Under WiFi, click on Advanced. At the bottom of the Advanced page, click on Wireless Settings. At the bottom of that page, you will see a button where you can toggle the WiFi on or off.

To disable from the Starry Station, click on the settings gear. Click WiFi and enter your PIN. Scroll down to the bottom of the screen. Under Advanced Settings, click on WiFi Radios. You can toggle the WiFi on or off by clicking the button next to WiFi Signals.

You can contact us by:

Calling or texting us at 888-231-9403

Emailing us at [email protected]

Sending us a message on Facebook or Twitter

Sending us a message from the Starry App by clicking on Support -> Send a Message

Requesting a Call from the Starry App or Starry Station by clicking on Support -> Request a Call

You can easily update your password from the Starry App. Click on the Settings gear in the bottom right corner, then click on your name. This will bring you to the My Account page. Click on the pencil icon next to My Profileto open the Edit Profile page.

From there, you can edit your email address, phone number, and password.

If you have forgotten your password, you can click "Forgot Password" at the bottom of the login screen. You will be prompted to enter your email address and will receivea recovery email.