Stitch Fix FAQs

Find answers here about what you can expect to pay when you order a Fix delivery, when youll be charged and how to resolve any billing issues. Learn how you save money with Stitch Fix here.

What youll be charged

We charge a $20 styling fee before each Fix delivery ships. This fee is applied as a credit towards any items you keep.

The cost of your fix will depend on what items you decide to keep. Mens and womens items range from $25$500; kids prices start at $10.

You have the ability to set your budget preferences for each category in your Style Profile.

If you love all the items in your Fix, youll receive a 25% discount at checkout.

Additional taxes may apply depending on your location. You can read more about sales tax here.

When youll be charged

The $20 styling fee is charged about two weeks before your requested delivery date.

Youre not charged for the items up front, so you have a chance to try everything on before making a purchase.

Once your Fix arrives, you have 3 days to make your decisions, check out and send back your returns. If your returns are late, you may be charged the full price of your shipment. Read more about our return policy here.

If you have another upcoming Fix, your next styling fee charge may occur right after you send back your previous returns.

If youre purchasing an item from your Shop tab, youll be charged as soon as you submit your order.

Paying for your Fix

We accept a wide variety of online payment methods, including:

All major credit cards that are connected to a U.S. billing address

PayPal

Apple Pay

Stitch Fix credit from gift cards, referrals or special promotions

Wedon'taccept cash, checks or prepaid credit cards. All billing information is stored with Braintree, a trusted third-party payment processor.

Issues or concerns with your billing

Any Stitch Fix credit on your account will be applied to your styling fee or Fix charge, and the remainder will be charged to your credit card.

If your payment fails, well make several attempts to reprocess your card. If your account displays a failed payment notification, please update your payment method and contact us so we can settle your balance.

Returns are free and convenient

We offer free returns on all items purchased, including items youre trying on from your Fix delivery and items purchased individually in your Shop tab.

What are you returning?

Unpurchased Fix items

Purchased items

Send back unpurchased Fix items

After you try on the pieces from your Stylist, easily purchase the ones you want to keep and send back the rest.

You have 3 days to decide what to keep and check out for your order. Learn how to extend your try-on window here.

Place anything youdon'twant in the prepaid envelope included in your Fix delivery.

Give your envelope to your mail carrier, drop it off at a blue USPS mailbox or bring it to your local post office.

Well take care of the rest! Youll only hear from us if we have a question about your returns.

Return purchased items

We accept returns from purchased Fix items as well as items from your Shop tab. Heres what you need to know about returning something afteryou'vebought it:

You may return unworn pieces for a full refund within 30 days of the date that you checked out.

Please make sure any returned item has all original packaging and tags. This includes any branded bags for footwear and boxes for jewelry.

If you have a return bag from a Fix, you can place any item in this bag to return it. Theres no need to include additional information with the item.

No Fix return bag? Contact us for a prepaid, printable label.

Well refund the price you paid for your item back to your original payment method.

How do I track my returns and refunds?

To track returns, use the tracking number on the prepaid label.

Well refund the price you paid for your item back to your original payment method.

It may take up to 15 days from when you drop off your item to receive a refund. If your refund hasnt been issued after 15 days, please contact us.

If you paid for all or part of a delivery with Stitch Fix credit, any amount charged to your saved payment method will be refunded first, and the remaining amount will return to your credit balance.

When your Fix delivery arrives, we invite you to take 3 days to try everything on and see how your new pieces might pair with the styles currently in your closet. If you need more time to decide, you can extend your return date by a few more days by following these steps. The options below are only available before you check out.

If you have a family account, make sure youre logged onto the correct profile of the person youd like to extend for.

Extending via web browser:

Extend your checkout window

Extending via Android app:

Open your homepage

Tap Change your return date

Select an available date that works for you

Extending via iPhone app:

Tap the return date on your home screen

Select your extension option

If you have already checked out, youwon'tsee the option to extend your return window yourself. In this instance, please contact us and well be happy to assist you.

Need help with checkout or returns? See these helpful articles:

Checking out for your order

Returns

Where does Stitch Fix ship?

We currently ship to all 50 U.S. states and all U.S. territories. Internationally, we ship to the United Kingdom.Orders must be delivered within the country where the account is based. For example, a U.S. order cannot be delivered to a British address.

Do you ship internationally?

Visit Stitch Fix UK here. Wedon'tcurrently ship outside the U.S. and the U.K. Orders must be delivered within the country where the account is based. In the meantime, you can check out our womens blog or mens blog for styling tips.

Do you ship to APO/DPO/FPO addresses?

Yes, we ship to United States mailing addresses, including APO, FPO and DPO addresses.

Do you ship to the U.S. Virgin Islands, Puerto Rico and Guam?

Yes, we ship to all U.S. territories, including the U.S. Virgin Islands, Puerto Rico and Guam.

Want to invite all your friends to try Stitch Fix using your custom referral link? Referring friends & family is easy! Check out this handy FAQ to learn how to do it.

How does the referral program work?

Each client has a unique referral link thats easy to share with friends & family. Simply send it out via text, email, or social mediawhichever you prefer! Once your friend completes the check-out process, youll receive a credit to your Stitch Fix account. Credits automatically apply toward your next charge, whether its a purchase or the styling fee. Check your Referrals page for your current referral offer.

If you have a family account, you have one shared referral link for everyone on your account. You can get referral credit for referring new clients or families to Stitch Fix, but not for adding kids to your own account. Learn more about family accounts here.

How do I share my referral link with friends?

Weve made it simple to conveniently share your link on social media, via email, textor however youd like! Heres how to invite friends from your computer or phone browser, or Stitch Fix app:

Refer friends from a web or mobile browser:

Log into your account

On the right-hand side of your home page, youll see the Invite Friends section

Click to select one of the social media sharing options. Send your link by email, or copy and paste the link wherever youd like

Refer friends from our iPhone app:

Open the app and tap Refer in the menu bar

Tap Share Your Link to see your options for sharing

Choose from one of the available sharing options or change your sharing options by selecting More

I was referred by a friend/family member. How do I make sure they get credit?

Use your friend or family members unique referral link when you sign up for Stitch Fix and theyll be automatically listed as your referrer.

How do I see the status of my referrals and credits?

You can confirm who signed up with your referral link, and which referralsyou'vereceived credit from, by logging in and viewing your Referrals page.

If you receive a message from us letting you know that your referral credit is expiring, then its time to schedule a Fix! The email you received contains information about your expiration timing. As a reminder, your credit can be applied towards your $20 styling fee. Any remaining credit will be applied toward your purchase(s).

When will I receive my credit?

Referral credit will be added to your Stitch Fix account as soon as your friend completes the check out process. They do not need to buy any items for you to receive your credit. If you're sure that your friend has checked out, but your credit hasn't appeared in your account, please contact us and we'll help resolve the problem.

Is there a limit to how much referral credit I can earn?

Thanks for spreading the word about Stitch Fix. You can earn up to $599 in referral credit each calendar yearthis is due to US tax regulations on this type of credit. Once you reach that limit, new clients who sign up with your link will continue being added to your referrals list and they will still receive credit at signup as noted on your referrals page. Youll start earning credit again on January 1st of the next calendar year for new clients who sign up using your link on that day or later.

Stitch Fix offers exchanges during checkout. Learn more below about the types of exchanges we offer and what you can expect after you request one.

Exchanging items for a different size

During checkout, you can choose to exchange items in your Fix. We offer exchanges for:

Different sizes for items in your shipment

Sizes in regular, maternity, petites, or plus (when available)

Replacements for damaged items

Order an exchange using the Exchange option in your online checkout. The sizes listed are whats currently available in our inventory. Youll be charged for the exchange when you complete your checkout. Please include the original item in your prepaid mailing envelope to return along with any other items within the three business day return window.

Your sizeisn'tavailable for exchange

If the size youre hoping to exchange forisn'tavailable, you may choose to keep or return the item you received. Please be sure to leave a note for your Stylist about the fit of each item so that they can keep this in mind when styling your next Fix.

Exchanging items for a different color, style or exchanging an Extras item

We do not currently offer exchanges for:

The same item in a different color or pattern

A different style or item

Extras

If youd like to try a different color or style, please let your Stylist know by leaving feedback or in your next Fix note. Your Stylist will do their best to send it in your next shipment. You can also let your Stylist know if you are open to a similar style of item, if the exact one you received is not available in different colors.

If you ordered an Extra and would prefer it in a different size or color, please return the item you received. In your next Fix delivery, you can add the Extra in a different color or size.

What to expect with your exchange

When your exchange will ship:

Youll receive an email confirmation with a USPS tracking link once your exchange ships, generally within one week of placing your order. If youre expecting multiple items, theyll ship separately.

If your exchange doesnt fit or you change your mind:

If youre not completely satisfied with your exchanged item, please contact us so we can assist you with a return. Were unable to accept returned items more than 30 days after your purchase. Please make sure any returned item has all original packaging and tags. This includes any branded bags for footwear and boxes for jewelry.

If weve missed an issue with an item, we apologize and we want to make it right. Youll find your options for getting help with a damaged or imperfect piece below.

If you havent checked out yet, you can exchange the item yourself:

Click here to exchange the damaged item.

Shipping on exchanges is free.

Youll receive an email with your delivery tracking number once the exchange has shipped.

Return the damaged piece in the return envelope that came with your Fix deliverythis is the same envelope youll use for any other items youre sending back.

If you have questions about your exchange, you can learn more about how exchanges work here.

Ifyou'vealready checked out, or if an exchangeisn'tavailable:

Were sorry you werent able to directly exchange the damaged item for a replacement. Contact us, with a photo of the damage attached, and well assist you with another solutionwere here to help!

We do our best to ensure that our pricing is competitive. While many of our items are sold exclusively by Stitch Fix, if you find an identical item at another online retailer, well match the lower price for you and credit you the difference if the item is:

found within 7 days of delivery;

in stock in your size; and

not part of a conditional or promotional sale, meaning a sale price with conditions like buying within a limited time period, using a promo code, or being a member.

If these criteria apply to a piece you received, please contactus with the details of your item as well as a link to the lower-priced item so our buying team can confirm.

How do I buy an item directly, outside of a Fix shipment?

Our U.S. Womens and Mens clients can now browse and buy previously-purchased styles in additional colors, prints or sizes directly from your Shop tab. Here's how:

If an item has more variants available, click the image for options to buy. Note that inventory is limited and may change based on availability.

Purchased items ship for free separately from your Fix delivery, with no styling fee.

Youll only see items available for direct purchase ifyou'vekept items from a previous Fix shipment and if those styles are available in new colors, prints or sizes.

Can I return an item from the Shop tab?

Yes, we offer a standard 30-day return policy for all purchases, including items ordered directly from your Shop tab. If an item you ordered from us doesnt work out, please contact us and our Customer Service teamwill send you a shipping label you can print to ship the items you want to return. Learn more about our return policy here: Returns.

Can I exchange an item from the Shop tab?

Wedon'toffer exchanges on purchases from your Shop tab. If you want a different size or color, please return your item and place a new order.

How does shipping work for Shop tab purchases?

Shipping is always free with Stitch Fix!

Theres no styling fee for Shop tab purchases.

Items typically ship in 3-5 business days.

You have complete control over managing or canceling Fixes at anytime. This article goes over your options should you need to take a break, or no longer wish to use the service.

Note about in-progress Fixes:

Onceyou'vebeen charged the styling fee for a Fix, you may not see the option to cancel it anymore on your home page since its now being worked on by your Stylist. If this is the case, please contact us for additional options.

Change Fix frequency

If youre signed up for automatic deliveries, you can change the frequency of your orders at anytime. Click here to change your Fix frequency. For example, you could change from monthly Fix deliveries to every three months.

Stop receiving automatic deliveries

Youdon'thave to receive automatic deliveries. If youd rather schedule an order only when you decide you want one, click here to switch to on-demand scheduling.

Skip or pause deliveries

If you like the convenience of automatic deliveries but need to take a break, we offer a couple of ways to put your orders on hold:

Click here to skip your next Fix. Your regularly scheduled deliveries will resume with your following Fix.

Click here to pause your Fix deliveries. You choose when youd like to get your next Fix.

Cancel account

Youwon'tbe charged unless you have a Fix delivery on its way. To cancel, all you need to do is make sure youdon'thave any Fixes scheduled. To see your current schedule, visit your home page or, if you have a family account, the home page of each child for whom youd like to cancel deliveries.

Onceyou'veconfirmed your schedule, use these links to cancel:

Click here to cancel a single delivery

Click here to cancel your automatic deliveries

Unsubscribe from emails

Manage your email preferences here. If you choose to stop receiving emails from us, youll only receive account notifications, such as receipts or updates on an upcoming delivery.

Reactivate deliveries

Ifyou'vetaken a break and are ready to receive curated items from Stitch Fix again, take these steps:

Check your Style Profile to make sure your size, fit and style preferences are up to date.

Schedule a Fix from the calendar on your home page or buy items directly from your Shop tab.

If youre unable to access your account, Contact Us for help.

Get better Fixes

Were disappointed if we havent been sending items that are a good match for your fit or style. Sometimes, knowing how to communicate with your Stylist can help us to better understand what youre looking for. Weve put together some tips to help you get your selections on the right track. Check out Womens tips here, and Mens tips here.

What are Stitch Fix Extras?

Extras are our curated selection of products that you can add to your delivery along with your Stylist Picks. We typically feature essentials such as socks, undergarments, and other basics, but may surprise you with any variety of limited time items.

Who can order Extras?

Extras are available for women and men. Our womens sizes cover XS - 3X, including plus sizes and maternity-friendly items. Mens sizes include S-3XL.

While wedon'toffer Extras for Kids yet, we do carry childrens accessories. Leave a note for your childs Stylist to request items.

How do Extras work?

You select the Extras youd like to receive and well send them in the same box as your regular Fix delivery. To order and purchase Extras:

When you schedule a delivery, youll see a link to View Extras on your home page. Once your Stylist starts working on your order, this option will no longer be available.

Select the items, sizes and colors youd like to add to your next shipment.

The Extras you pick will arrive in your upcoming Fix delivery, along with your Stylist Picks.

You can add or remove Extras anytime before your Stylist starts working on your order.

Shipping and returns are free. Use the prepaid envelope included in your box to return items.

To pay for the Extras you want to keep, check out online after you receive your Fix.

Your $20 styling fee will be applied toward any purchases, including Extras. For more information on your styling fee, see our Billing FAQ.

Your purchase of Extras does not count toward the Buy All discount. If you buy all of your Stylist Picks, the discount will be applied to those items but not the Extras.

In addition to the personalized service from our Stylists, there are more ways to get curated pieces from Stitch Fix.

Extras

Extras is our selection of products that you can add to your Fix delivery along with your Stylist picks. We typically feature essentials such as socks, undergarments and other basics, but may surprise you with a variety of limited-time items. Learn more about Extras.

Shop

Visit your Shop tab to browse styles from your past Fix deliveries that come in other colors and sizes. Click on an item to see which colors and styles are in stock and make a purchase. Learn more about buying individual items.

You can leave a Fix Note for your Stylist whenever you schedule a shipment. You can view, edit or add to your Fix Note directly on your Fixes page or in the iPhone app. We recommend giving your Stylist an idea of what types of pieces youre looking for rather than exact pieces so that they can choose items youll love. For example, instead of a specific shirt, please let them know youd love a printed button-up shirt for work, and then they can choose the best piece for you from our current inventory. If you request a specific piece, well do our best to find it for you, but sometimes these items are out of stock.

If theres an item you kept that youd like in more colors, youdon'tneed to wait for your next Fix delivery. Go to your Shop tabto browse which pieces are available in additional colors and purchase them directly.

Each time you complete your checkout, well email you a receipt that reflects the items you purchased from your shipment. In addition, youll find all the itemsyou'vekept in your My Items tab. Click on a favorite piece to see inspiration for how to wear it and the option to purchase additional colors, ifthey'reavailable.

How do I update my shipping address?

You can update your shipping address anytime from your Account page. If you experience any errors saving your information, please try accessing the site from a different web browser or device. If your package has already shipped and you need to change your address, please see Delivery issues.

Which carriers does Stitch Fix use?

Stitch Fix clients enjoy free shipping both ways as a benefit of using our service! We use both FedEx and USPS to ship packages to you. Returns are easy. When youre done trying things on, just pop the items youdon'twant into the prepaid envelope we included in your shipment and drop it off at any USPS mailbox or pickup location.

Can you ship via FedEx (or USPS) all the time?

At this time, the carrier we use for you is determined by region and zip code. As we grow, we hope to provide more flexible shipping options to our clients.

Does my shipment have a tracking number?

Youll receive an email with a tracking number once your package has shipped. Within 24 hours of receiving this notification, you should be able to track your package. Wedon'tprovide a way to track your returns onceyou'vesent them back to uswell get in touch with you if there are any issues.

How does shipping work for my family account?

At this time, Fixes on family accounts must all be delivered to the same address.Update the shipping address for your family by going to your Account page. Well use the name you enter there on the shipping labels for all deliveries. Open the box and check the note from the Stylist to see who its for!

Can you expedite a shipment?

Currently, shipping is determined by the date you request your shipment to arrive. If you'd like an earlier shipment, you can check to see if there is an earlier available date from your home page. Make sure you are looking at the correct clients profile if you have a family account. You can also reschedule a shipment until about two weeks before your order is scheduled to arrive.

Do you guarantee the arrival date?

We strive to have your Fix arrive as close as possible to the dateyou'veselected. However, due to various factors in creating and shipping an order, wecan'tguarantee an exact arrival date. If your shipment doesnt arrive within five days of your requested date,please contact us to let us know.

HOW DOAUTOMATIC DELIVERIESWORK?

DO I HAVE TO SIGN UP FOR AUTOMATIC DELIVERIES?

HOW DO I SIGN UP FOR AUTOMATIC DELIVERIES?

CAN I SKIP AN AUTOMATIC DELIVERY?

HOW DO I CANCEL MY AUTOMATIC DELIVERIES?

HOW DO I CHANGE THE FREQUENCY OF MY AUTOMATIC DELIVERIES?

How doautomatic deliverieswork?

Although not required, choosing automatic deliveriesis an easy way to set up Fixes to come on a regular schedule. Womens and Mens automatic delivery options are: every 2-3 weeks, every month, every other month, or every three months. For Kids Fixes the options are: every month, every other month or every three months. Your home page will show you when your next shipment is arriving and its easy to reschedule or cancel. If youd rather not receive automatic deliveries, you can schedule a Fix manually anytime you choose to from your home page. For information about how payment works for automatic deliveries, see our Billing FAQ.

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Do I have to sign up for automatic deliveries?

Not unless you want to! We think regularly scheduled shipments are a truly effortless way to keep your style fresh. You can elect to receive shipments at a frequency thats right for youevery 2-3 weeks, every month, every other month or every three months.

We want you to choose the solution that works best with your schedule and lifestyle, whether that means shipments arrive automatically or you place an order manually each time. Stitch Fix doesnt require a membership fee or a monthly subscription.

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How do I sign up for automatic deliveries?

From a web browser:

From your home page, click on Sign up for automatic Fixes.

Select how often youd like to receive a shipment.

You can still sign up for automatic deliveries if you already have a Fix in progress. Itwon'tchange the date of your current shipment.

From the Stitch Fix iPhone app:

Go to the home tab.

Touch the date of your next Fix.

Tap the dropdown arrow to select how often youd like to receive shipments.

The calendar above will show when your next shipment is scheduled.

If you have a family account, make sure youre on the profile of the individual youd like to set up automatic deliveries for. Learn how to view the profiles for your family members here.

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Can I skip an automatic delivery?

If youre signed up for automatic deliveries but want to skip your next order, youdon'tneed to change your delivery frequency. Instead you can skip a single shipment. Your delivery schedule will resume as usual for the following shipment.

From a web browser:

From your home page, click Skip this Fix

From the Stitch Fix iPhone app:

Go to your home tab.

Touch the date of your next Fix.

Select Skip or cancel your Fix

Click the option to skip your Fix.

Your home tab will show you when your next shipment is scheduled.

If were already working on your upcoming shipment, this optionwon'tbe available so youll need to contact us to stop your shipment if possible.

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How do I cancel my automatic deliveries?

From a web browser:

Go to your home page.

Click on Manage Automatic Fixes. (If you only want to cancel your next order but keep the same shipment schedule, see section Can I skip an automatic delivery above)

Click I want to stop receiving automatic Fixes

Follow the prompts to update your account.

From the Stitch Fix iPhone app:

Go to your home tab.

Touch the date of your next Fix.

Under the calendar, youll see the header Select how often we send your Fix.

Touch the dropdown arrow to see the shipment options, and select On demand: Ill schedule each Fix and click "Save"

Follow the prompts to update your account.

Youll know you successfully canceled all of your shipments because your homepage will now prompt you to schedule a new one.

If weve already started styling your next Fix, you may not see these options and will instead see the message Your Fix is in progress. If you see this message, please contact us and well stop your shipment if possible.

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How do I change the frequency of my automatic shipments?

From a web browser:

Go to your home page, click Manage automatic Fixes

Click I want to change my Fix frequency

Select your new frequency and click Update Preference

From the Stitch Fix app:

Go to your home tab

Touch the date of your next Fix

Under the calendar, youll see the header Select how often we send your Fix

Touch the dropdown arrow to see the automatic shipment options, and select your new frequency

Note: When you change the frequency of your automatic deliveries, the date of your next Fix doesn't change. You'll receive your next Fix as currently scheduled, and the new delivery frequency will apply to subsequent Fixes. See Reschedule or cancel a shipment for how to change the delivery date for your next Fix.

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You can reschedule or cancel a Fix shipment from your home page anytime before your Stylist starts working on it. Find instructions for how to manage the arrival for on-demand shipments as well as automatic deliveries below.

Rescheduling your Fix delivery

Its easy to reschedule your Fix delivery date for any reason. Click here to reschedule your next order at least two weeks prior to the requested delivery date.

If youdon'tsee the option to reschedule your delivery, its likely that your Stylist is already working on it. If you still want to reschedule, please contact us.

Also see, About automatic deliveries.

Update Fix frequency

If you want to receive Fix deliveries more or less often, you can update your automatic delivery frequency to suit your needs here. Make changes anytime and choose the cadence that makes the most sense for you.

If you need a break for any reason, see how you can pause or skip shipments.

Canceling an on-demand Fix

If youd like to cancel an on-demand shipment (and do not have automatic deliveries setup), you can cancel here. If youdon'tsee the option to cancel, its likely that a Stylist is already working on your order. If you contact us, well cancel it if possible, or assist with another solution.

GENERAL INFORMATION

STYLE PROFILE

BILLING

SCHEDULING

RETURNS

GIFT CARDS

General Information

What is Stitch Fix?

Stitch Fix is an online styling service that delivers a truly personalized shopping experience, for you and your family. Fill out your Style Profile and a Personal Stylist will handpick pieces to fit your tastes, needs and budgetand mail them right to your door. Each box contains a curated selection of clothing, shoes and accessories for you to try on at home. Simply keep the items you love and send back the rest in a prepaid USPS envelope. Shipping and returns are always freeeven for exchanges!

How does it work?

1. Fill out the Style Profile

First, youll need to complete a Style Profile for yourself or a child. This information will help your Stylist understand the sizes and styles youre looking for, as well as your ideal price range. Completing a profile takes about 10-15 minutes.

2. Pick the date youd like to receive your shipment

Confirm your preferred delivery date from the calendar. At the time your Stylist selects your items, youll be charged a $20 styling fee. That $20 will be applied as a credit toward anything you keep from your shipment.

3. Try everything on from the comfort of home

We encourage you to try on everything in the box, especially since you never know what will look good or what you might like. Pair items from your shipment with clothing and accessories you already own to discover what looks good together before you decide to buy them. Learn more about the benefits of working with a personal stylist.

4. Buy what you like and return the rest

Take up to three days to decide what you want to buy and what to send back. Youll only be charged for the items you choose to keep when you check out online or through the free Stitch Fix app.

Check out by signing into your account and selecting the items youre keeping, returning (if available), or exchanging. We will then charge you for any itemsyou'vedecided to keep.The $20 styling fee will automatically be applied as credit toward any items you purchase. If you buy everything, you receive a 25% discount off the entire box!

Easily return the items you don't want in the prepaid envelope and drop it into any USPS mailbox. Enjoy free shipping both ways as a benefit of using our service.

5. Tell us what you think

Remember to give us feedback on the items you received. Telling us what you liked, didnt like and why helps your Stylist know what to send in future Fix deliveries. Our women's blog and men's blog offer tips on how to communicate with your Stylist.

Ifyou'veset up recurring shipments we'll automatically schedule the delivery date for your next Fix shipment. You can always choose an alternative date if needed or stop regularly scheduled shipments at any time.

Stitch Fix does not require a membership fee or a monthly subscription.

Learn more about how Stitch Fix works.

How is Stitch Fix different from shopping online, or in a store?

The StitchFix experience is not merely curated, its truly personalized to your taste, budget and lifestyle. Stylists handpick items just for you.

We offer styling for your whole family servicing Women, including petite, plus and maternity sizes, Men, and even Kids.

StitchFix makes shopping not just convenient, but effortless. Like other online retailers, StitchFix saves you a trip to the store by shipping items directly to you. Our Personal Stylists also save you the time and trouble of selecting clothing and accessories. Many of our clients enjoy the ease and convenience of automatically scheduled shipments that arrive at a frequency of their choosing.

At StitchFix, the dressing room is your home. We encourage you to try everything on from the comfort of your home and see how the items work with whats already in your closet.

Returns are easy. Simply place the items youre returning into the prepaid mailing envelope and drop it into any USPS mailbox. Shipping is always free!

How much does it cost?

We carry a variety of prices so we can personalize items to your budget. Our Womens and Mens items range from $25$500. Items in our Kids offering start at $10 each. When you complete the Style Profile, you tell us how much youre comfortable paying for each item. Your Stylist will do their best to send you items within your set range. If you choose to buy everything in your delivery, youll receive a 25% discount off of your entire purchase! Learn more about our pricing and how to save money with Stitch Fix.

What types of items can I expect?

Because our clients tastes are varied, we carry a wide range of items. Were growing and evolving quickly and you can expect to see us add more and more new categories and brands.

What brands can I expect in your Women's line?

We work with more than 250 established and up-and-coming labels and brandssome youll find featured in magazines and on celebrities. For example, your shipment might feature clothing and accessories by Kut From The Kloth, Eloquii, Joie, Gorjana and Citizens for Humanity. Part of the fun of Stitch Fix is that well introduce you to new brands that will bring diversity and freshness to your wardrobe. Learn more about the brands we offer for women, and our premium brands.

What brands can I expect in your Men's line?

We work with more than 30 established and emergingmens brands that are known for their exceptional fit and quality. For example, your shipment might feature clothing by Ben Sherman, Original Penguin, Scotch & Soda, 7 For All Mankind, Mavi or Converse. No matter the brand, each piece is picked with your fit and style in mind. Learn more about the brands we offer for men.

What brands can I expect in your Kids line?

We work with 40+kids brands chosen to deliver uniqueness and value. Some of our brands may already be familiar, and some may be new to you. A few of the established brands you may receive are Tailor Vintage, Nike, BCBG Girls, Threads for Thought, Hurley, Kate Spade, and Hanna Andersson. Whenever our Stylists are picking an item,they'rekeeping your kids individuality and lifestyle in mind.

What ages can you style?

Each shipment is completely customized to fit your individual preferences and needs. We carry a wide range of inventory that allows us to choose pieces thatll be perfect for your personal styleregardless of your age. However, you must be at least 18 to order a Fix delivery for yourself. Learn about family accounts and our Kids line here.

What sizes can you style?

We currently carry womens sizes 0-24W & XS-3X, and mens sizes XS-3XL. Our Kids offering includes sizes 2T-14. Were always working to increase our range of sizes so that we can deliver great selections to more clients.

Where do you ship?

We currently ship to all 50 U.S. states and all U.S. territories. Weve also recently to launched our service in the United Kingdom. Visit Stitch Fix UK here.

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STYLE PROFILE

How do I find my size?

Please use the size chartshere to provide us with your size. Because we constantly validate sizing to ensure consistency among the many brands we carry, we may choose to ship you a different size than what you have included in your Style Profile. Dont worry about the size on the tag, we're just making sure we're sending you items that will fit you best.

Do you offer petite sizing?

We now offer petite sizes for women along with our regular selection of inventory.Were actively working with our brands to increase our range of petite sizes so that we can deliver great selections to more clients.

What's the difference between your regular inventory and petite sizing?

Our petite selection offers our clients access to inventory with shorter sleeves, narrower shoulders, and shorter hems and inseamsall to fit you better!

Do you offer Plussizing?

Yes! We now offer womens plus sizes 14W-24W & 1X-3X.

Do you offer maternity items?

Yes! We offer maternity items in sizes 0-16 & XS-XXL as well as maternity-friendly items in sizes1X-3X and 14W-24W. Just let your Stylist know you'd like to receive bump-ready clothing by updating your Style Profile with your due date. By letting us know when you're due, your Stylist cansend you the right pieces at the right time.

Can you style me throughout my pregnancy?

For sizes 0-16 & XS-XXL, we can style you through all three trimesters and post-baby. For sizes1X-3X and 14W-24W, we can style you with maternity-friendly tops through your second trimester and post-baby. Let us know your due date and your Stylist can take it from there.

Can I request specific pieces?

You can leave a Fix Notefor your Stylist whenever you schedule a shipment. You can view, edit or add to your Fix Notedirectly on your Stitch Fix homepage or in the iPhone app. We recommend giving your Stylist an idea of what types of pieces youre looking for rather than exact pieces so that she can choose new items youll love. For example, instead of a specific shirt, please let her know youd love a printed button-up shirt for work and then she can choose the best piece for you from our current inventory. If you request a specific piece, well do our best to find it for you, but sometimes these items are out of stock.

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BILLING

When will my credit card be charged?

For each scheduled Fix, a $20 styling fee will be charged right before your Stylist begins styling for you. That styling fee will be credited toward anything you purchase in that shipment. After your Fix arrives, you'll log into your account to purchase the items youd like to keep. See Returns for more on the checkout period.

Does the style fee roll over if I decide not to keep anything?

Your styling fee can only be applied to a purchase from your current Fix. It doesnt roll over to your next shipment,isn'trefunded, andcan'tbe transferred to another member of a family account. This applies whether you return all your items, or purchase an item thats less than the cost of the fee. Our number one priority is to personalize your Fix so you find at least one item you love and can put your styling fee to good use. If you decide not to keep anything this time around, make sure to leave feedback for each item, so we can improve our picks for you in future Fixes.

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SCHEDULING

How doautomatic deliverieswork?

Although not required, choosing automatic deliveriesis an easy way to set up Fixes to come on a regular schedule. Womens and Mens automatic delivery options are: every 2-3 weeks, every month, every other month, or every three months. For Kids Fixes the options are: every month, every other month or every three months. Your home page will show you when your next shipment is arriving and its easy to reschedule or cancel. If youd rather not receive automatic deliveries, you can schedule a Fix manually anytime you choose to from your home page. For information about how payment works for automatic deliveries, see our Billing FAQ.

Do I have to sign up for automatic deliveries?

Not unless you want to! We think regularly scheduled shipments are a truly effortless way to keep your style fresh. You can elect to receive shipments at a frequency thats right for youevery 2-3 weeks, every month, every other month or every three months.

We want you to choose the solution that works best with your schedule and lifestyle, whether that means shipments arrive automatically or you place an order manually each time. Stitch Fix doesnt require a membership fee or a monthly subscription.

How do I change or cancel my automatic deliveries?

You can still sign up for a automatic deliveries if you already have a shipment scheduled. From your homepage, click on Sign up for automatic Fixes. This will not change the date of your current shipment.If you have a family account, make sure youre on the profile of the individual youd like to set up automatic deliveries for.

If you want to skip your next shipment, youdon'tneed to change your subscription. From your homepage, click on Skip this Fix. When you select this option, wewon'tsend your next scheduled shipment, but your delivery schedule will resume as usual for the following shipment. If were already working on your next shipment, this optionwon'tappear on your homepage and youll need to contact us to check if there is still time to cancel your next shipment.

To cancel your automatic deliveries, click on Manage automatic Fixes on your homepage. When you cancel your automatic shipments you can also select to cancel your upcoming shipment. If youdon'tcancel your next shipment, it will still arrive on the requested date.If you have a family account, make sure youre on the profile of the individual youd like to cancel automatic deliveries for.

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RETURNS

How do returns work?

Place your items in this bag and give it to your mail carrier, drop it off at a blue USPS mailbox, or bring it to your local post office. Just send back unworn items with tags intact in the provided mailing bagno paperwork needed!

For items purchased individually from your My Items gallery, we offer a 30-day return policy. If an item you ordered doesnt work out, please contact us and our Customer Service team will offer options to resolve your issue.

How long do I have to decide what I want to keep?

You'll have 3 days after your Fix is delivered to try on your items and decide what youd like to keep. Onceyou'vemade your decisions, be sure to check out online or via the iPhone or Android app and then drop any items that you wish to return into the included prepaid envelope and send them back to us. If your returns are late, well send an email to remind you. If you don't check out within the allotted time frame, well assume you loved everything and your saved payment method will be charged.

What if I need more time to decide?

If youre unable to return your items within 3 days, you can extend for a few more days by following these steps. If you have a family account, make sure you're on the correct profile of the person you'd like to extend for.

Extending via web browser or the Android app:

Open your home page

Click Change your return date

Select an available date that works for you

Extending via iPhone app:

Tap the return date on your home screen

Select your extension option

If you have already checked out, youwon'tsee the option to extend your return window. In this instance, please contact us and well be happy to assist you.

What if I change my mind after Ive checked out or have been charged?

If youre looking to return an item due to a quality issue, please see our damages guidelines. If you purchased items but later decide youdon'twant them, you may return unworn pieces for a full refund within 30 days of the date you checked out. Contact us for a prepaid return label. Please make sure any returned item is in its original condition with all original packaging and tags intact. This includes any branded bags for footwear and boxes for jewelry. Well refund the price you paid for your item back to your original payment method. If you paid for all or part of a delivery with Stitch Fix credit, any amount charged to your saved payment method will be refunded first, and the remaining amount will return to your credit balance.

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GIFT CARDS

How do I purchase a gift card?

You can purchase a gift card here. There are three options for giving: mail, email and print-at-home.

How do I redeem my gift card?

Redeem your gift card here.You must be signed in as a Stitch Fix user to apply it to your account. If youre not a client yet, please sign up for an account.

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How do I contact Customer Service?

Use our contact form to send our team an email.Email is the best way to get in touch with us, and we aim to answer all inquiries within 24 hours. Our customer service is 100% human, and we want to be sure that we give your email the time and attention it deserves. Our team answers inquiries 7 days a week.

It's been more than 48 hours and I still havent received a reply from customer supportHELP!

First, check your spam folder (and make sure you add [email protected] to your address book so that you receive future emails). If you are a gmail user, please look in the Promotions tab of your inbox, drag the email into the Primary tab and click Yes to ensure all future emails show up in your inbox. If you still havent received a response from our dedicated team, we apologize for the delay and will get back to you soon!If your inquiry concerns a current Fix, please know that we will extend our returns window to reflect our current response time.

Who are the Stitch Fix Stylists?

Our Stylists are passionate about fashion. Theyre natural trendsetters and style problem-solvers. But, more importantly, they love hearing from and about you. Our trained Stylists are motivated most by thoughtful communication with clients to help them discover the best pieces possible. Its this trust thats at the heart of the Stitch Fix experience.

Do I always have the same Stylist? Can I request one?

You can always request to have the same Stylist. When you find one who understands you and your style, you can ask for her or him in your Fix Note or leave feedback indicating that youd like to stick with the same Stylist, ifthey'reavailable.

How do I find out who my Stylist is?

When your Fix arrives, youll find a personalized note from your Stylist included with your Fix. Your Stylist will sign the note, letting you know who he or she is.

Can I talk to my Stylist?

Prior to your shipment being styled, you can leave a note (we call it a Fix Note) for your Stylist with any requests or guidance. You can also leave feedback for your Stylist when you check out online.

Why should I work with a Stylist?

Our stylists can help you discover your personal style, provide you with expert fashion advice, and help you save time! Learn more about the benefits of working with Stitch Fix Stylists.

How do I report a security issue?

If you are a security researcher who would like to report a vulnerability or bug please email [email protected] and use our security key to encrypt your message.Theyll be happy to escalate your concern to our Security Team for next steps. We take pride in our professional and timely reply to anyone who contacts us regarding a bug that could impact Stitch Fix and our clients.

What if I'm located in an area affected by extreme weather or a natural disaster?

Our thoughts are with our clients, our employees and our loved ones who may be experiencing overwhelming circumstances beyond their control. Stitch Fix is committed to making sure your Fix delivery doesnt cause any additional worry.

If you or your loved one has been affected by an unforeseen circumstance and must change or cancel an order, wed like to ensure that your needs are met. Use our Contact Us form to get in touch with our Customer Service Team. Theyll be happy to help extend a return, report a lost or missing package, reschedule or cancel a shipment and refund any fees.

Visit our Stitch Fix Reviews page to read real stories, from real female clients, about the Stitch Fix experience. Plus, see how women are wearing and pairing their new Stitch Fix pieces with items already in their closets.

What types of items can I expect?

Because our clients tastes are varied, we carry a wide range of items. Were growing and evolving quickly and you can expect to see us add more and more new categories and brands.

What brands can I expect in your Women's line?

We work with more than 250 established and up-and-coming labels and brandssome youll find featured in magazines and on celebrities. For example, your shipment might feature clothing and accessories by Kut From The Kloth, Eloquii, Joie, Gorjana, and Citizens of Humanity. Part of the fun of Stitch Fix is that well introduce you to new brands that will bring diversity and freshness to your wardrobe.Learn more about the brands we offer for women, and our new premium brands.

What brands can I expect in your Men's line?

We work with more than 30 established and emergingmens brands that are known for their exceptional fit and quality. For example, your shipment might feature clothing by Ben Sherman, Original Penguin, Scotch & Soda, 7 For All Mankind or Mavi. No matter the brand, each piece is picked with your fit and style in mind. Learn more about our men's fashion brands.

What brands can I expect in your Kids line?

We work with 40+kids brands chosen to deliver uniqueness and value. Some of our brands may already be familiar, and some may be new to you. A few of the established brands you may receive are Tailor Vintage, Nike, BCBG Girls, Threads for Thought, Hurley, Kate Spade, and Hanna Andersson. Whenever our Stylists are picking an item,they'rekeeping your kids individuality and lifestyle in mind.

What Extras brands do you carry?

Our Extras selection includes the same quality and variety of brands our clients have come to expect from the items picked by their Stylist. When youre adding Extras to your order, youll be able to choose from tried and true basics or more fashion forward styles. For women, we carry brands like Hue, Hanky Panky and Wacoal. For men, brands include Fruit of the Loom, Tommy John, Stance and Mack Weldon. Well continue to evolve our selection of brands as we learn more about what people like.

Do you carry styles exclusive to Stitch Fix? What does that mean?

We carry both exclusive labels and styles that are only offered at Stitch Fix. These items are created and developed in-house with our vendor partners and customized to best fit our clients based on their feedback. This means youre unlikely to show up on anyones who wore it best list.

Where do I learn more about Stitch Fix clothing?

We always want your Fix to feel fresh and unique, so our selection of inventory is constantly changing. Check out our latest styles and the looks that inspire us by visiting our womens blog or mens blog. You can also sneak a peek at our clothing on Pinterest, Instagram ( womens or mens ), Facebook ( womens or mens ) and Twitter ( womens or mens ).

Do you carry machine-washable clothing?

Because of the types of clothing that we carry (premium fabrics, high-quality brands, etc.) a percentage of our Women's and Men's inventory is dry-clean or hand-wash only. If you prefer to receive machine-washable items, please indicate this preference in your Style Profile notes.Well do our best to honor your request, but wecan'tguarantee that we can always send easy care items that match your individual style and size preferences.For our Kids offering,you can expect to regularly receive easy care items.

Do you carry clothing that's sustainably manufactured or made in the USA?

We care about the environmental and the social impact of Stitch Fix and are proud to feature a variety of brands that you can request from your Stylist and feel good about how or wherethey'remade. If you mention in your Style Profile notes that you prefer sustainable clothing or clothing made in the USA, well do our best to honor your request. A few sustainable labels you could expect to see include Alternative Apparel, Threads 4 Thought, or Naadam Cashmere. For brands made in the USA we carry Amour Vert and Kut from the Kloth, among others. What you receive depends on what inventory we have in stock that matches your personalized style and size preferences.

Find out how much Stitch Fix clothing costs, our price range and how to ensure that your Fix fits within your budget.

We carry a variety of prices so we can personalize items to your budget. Our Womens and Mens items range from $25$500. Items in our Kids offering start at $10 each. When you complete the Style Profile, you tell us how much youre comfortable paying for each item. Your Stylist will do their best to send you items within your set range. If you choose to buy everything in your delivery, youll receive a 25% discount off of your entire purchase! Learn more about our pricing here.

How is Stitch Fix different from shopping online, or in a store?

The StitchFix experience is not merely curated, its truly personalized to your taste, budget and lifestyle. Stylists handpick items just for you.

We offer styling for your whole family servicing Women, including petite, plus and maternity sizes, Men, and even Kids.

StitchFix makes shopping not just convenient, but effortless. Like other online retailers, StitchFix saves you a trip to the store by shipping items directly to you. Our Personal Stylists also save you the time and trouble of selecting clothing and accessories. Many of our clients enjoy the ease and convenience of automatically scheduled shipments that arrive at a frequency of their choosing.

At StitchFix, the dressing room is your home. We encourage you to try everything on from the comfort of your home and see how the items work with whats already in your closet.

Returns are easy. Simply place the items youre returning into the prepaid mailing envelope and drop it into any USPS mailbox. Shipping is always free!

Do you have a mobile app?

Yes we do. You can download our app for iPhone, iPad and iPod Touch here. If youre an Android user, were working on an app for you, too, and appreciate your patience.

Does Stitch Fix collect sales tax?

Yes, we collect sales tax when were required to, based on state and local tax laws. These vary by location. Whether sales tax applies for a Fix delivery can depend on whats being purchased, the delivery address and the location from where its shipped. Purchasesaren'texempt merely becausethey'remade over the internet.

Does Stitch Fix collect sales tax in every state?

Wedon'tcurrently collect sales tax in all statesyoull know if your state is among them if sales tax doesnt appear on your receipt. For these states, your purchase may be subject to what is known as use tax, unless its specifically exempt from taxation. Details for how to report use taxes may be found at the websites of your respective tax authorities.

Please note that how sales tax applies to your Fix deliveries may change from time to time as the taxation of online transactions is always evolving. We strive to comply with all state and local tax laws and update our taxation policies as those laws (or their application to Stitch Fix) change.

How is the sales tax calculated?

Sales tax is calculated based on state and local tax laws of the delivery address or the location from which the Fix is shipped, depending on applicable law. The sales tax rate may consist of multiple ratesa state-level rate along with local sales tax rates, if applicable. These rates vary by location and can change, so you may see different rates for different shipments. We remit all collected sales tax to the government.

In situations where you return an item for a refund, the refund will include the taxes you previously paid for the item, if any.

No sales tax is charged when purchasing gift cards. However, purchases paid for with gift cards may be subject to tax.

How do I check out online?

When a Fix delivery arrives, the checkout link will automatically appear on your home page. Click the link to start leaving feedback on your items, or the items for your kid. Your feedback goes directly to your Stylist so we can learn about what worked and what didnt work for each piece. At the end, you'll see a summary of the items you're keeping and a breakdown of your invoice.

How to check out online:

Go to your home page.

If you aren't already signed in, click "Sign In" from the upper right-hand corner.

Youll see your home page with a Check out button for the current Fix delivery. Click the Check out button.

Complete the checkout survey. Items are pre-selected as "Keep. If you would like to Keep an item please leave feedback about what you liked most about the piece so we learn about your preferences.

For the items you want to return, click "Return" and let us know why the piece didnt work out. Well use your feedback to hone in better on what youre looking for.

Ifyou'veordered Extras, click Next to confirm what youre keeping or returning.

Onceyou'vemade your selections, click the Review Order button at the bottom of the page; youll still be able to review and confirm your order before its finalized.

How do I check out using the Stitch Fix iPhone app?

After a Fix delivery arrives, open the Stitch Fix app and youll be prompted to complete the checkout survey.

How to check out from the Stitch Fix app:

Select Begin Checkout

Fill out the item feedback. You can toggle between Keep and Return for each item. Be sure to give your Stylist specific feedback on each item so we can learn what works.

Afteryou'vemade your selections for all the items, tap Next to leave feedback on your overall experience.Ifyou'veordered Extras and would like to make a return, select Edit your Extras order, then confirm what youre keeping or returning and tap Save.

Touch Next again to review and confirm your order.

Touch Purchase to finalize your order.

How do I use a gift card for my items?

Add your gift card to your account here before completing your checkout. Onceyou'veadded the gift card, your credit will apply automatically during your checkout.

How do I add feedback after receiving my receipt?

After we receive your order, the checkout page is no longer available. If you have additional feedback, wed still love to hear it to learn more about your style and fit preferences. If you need to add additional feedback after you checkout,please contact us with any notes and comments we can pass along to your Stylist.

You can update your Fix Noteto your Stylist on your home page up until the point that we start stylingyour shipment. This is a great place to let your Stylist know which pieces are missing from your wardrobe, any upcoming events to dress for, trends you have your eye on at the moment or any items you'd like us to avoid in your next order.We do our best to fulfill these requests, but sometimes the specific items requested are out of stock.

Weve created family accounts to help you effortlessly manage your kids profiles along with your own. Find out how family accounts work below.

What is a Stitch Fix family account?

A family account consists of one adult and can include up to four kids. With a family account, everyone shares the same shipping and billing information as well as referral credits and any credit applied to any person on the account. When you create a Kids profile, we automatically convert your account to a family account. You can receive Fix deliveries for yourself on the family account, but youaren'trequired to.

How do I add a family member?

Create a kids profile by following the instructions here. Right now, you can have one adult and up to four kids on your family account. If you want to add more than four kids you can create a second family account with a different email address. While each family account can only have one adult for now, you can still sign up your spouse or partner for their own account and get referral credit if they use your unique link, when they receive their first Fix delivery. If you need help managing a Kids profile on your account, please contact our customer service team.

How do I switch between profiles on my family account?

To update a profile, schedule a delivery or check out, youll need to switch to the profile that youd like to manage.

Web browser

Make sure youre signed in.

Select Account in the top right corner of your screen.

Click or tap the name of the member youd like to view.

Stitch Fix iPhone app

Go to your Account tab.

Tap the name of the member youd like to view.

How does shipping work for family accounts?

All profiles on your family account share the same shipping address. You can view your current address and make updates from your Account page. Well use the nameyou'veentered there on all shipping labels, but a note from the Stylist inside each box will be personalized to the family member receiving the Fix delivery. You can only have one saved shipping address at a time. Learn more about shipping here.

How does billing and credit work for family accounts?

All profiles on your family account will use the same saved payment method. You can view your current saved payment method and make updates from your Account page. You can only have one payment method saved at a time.

Your profiles on your family account also share any available credit. Any credit available in the family account including gift cards, referral credits, etc. will be applied toward the next styling fee or purchase. Well use all credit before charging your saved payment method.

When you receive a Fix delivery, your invoice will show your familys credit balance at the time the box was packed. If you get multiple Fixes at the same time, or have another one in progress, the printed credit balance may not be accurate. You can check your current credit balance anytime on your Account page. Learn more about billing and credit here.

What is Style Shuffle?

Style Shuffle is a way to have fun while sharing your taste with your Stylist! Find Style Shuffle quizzes by logging into Stitchfix.com or on the Stitch Fix iOS app. In each quiz, you'll see different pieces of clothing and accessories, and share whether it's your style (thumbs up) or not (thumbs down). Your ratings teach us about you. Over time they will help us better understand your style!

To play, youll need a Stitch Fix account. Simply log in and go to your home page or launch our iOS app.

Do you offer maternity items for my pregnancystyle?

Yes!We offer maternity items in sizes 0-16 & XS-XXL as well as bump-friendly items in sizes 1X-3X, 14W-24W and in our Extras line.Just let your Stylist know you'd like to receivematernityclothing by updating your Style Profile with your due date. By letting us know when you're due, your Stylist cansend you the right pieces at the right time.

Style Profile.

Can you style me throughout my pregnancy?

For sizes 0-16 & XS-XXL, we can style you through all three trimesters and post-baby. For sizes1X-3X and 14W-24W, we can style you with maternity-friendly tops through your second trimester and post-baby. Let us know your due date and your Stylist can take it from there.

IfI'mpregnant, do I need to change my size?

No need to change your sizesthey stay the same! Just indicate that youre pregnant in your If you decideyoud like to update your size, you always have the option in your Style Profile.

Please use the size chartbelowto provide us with your size. Because we constantly validate sizing to ensure consistency among the many brands we carry, we may choose to ship you a different size than what you've included in your Style Profile. Dont worry about the size on the tag, we're just making sure we're sending you items that will fit you best!

Women's sizes

Women's plus sizes

Men's sizes

Kids sizes

Women's sizes:

Women's plus sizes

Men's sizes:

Kids sizes:

What ages can you style?

Each shipment is completely customized to fit your individual preferences and needs. We carry a wide range of inventory that allows us to choose pieces thatll be perfect for your personal styleregardless of your age. However, you must be at least 18 to order a Fix delivery for yourself. Learn about family accounts and our Kids line here.

What sizes can you style?

We currently carry womens sizes 0-24W & XS-3X, and mens sizes XS-3XL. Our Kids offering includes sizes 2T-14. Were always working to increase our range of sizes so that we can deliver great selections to more clients.

You can redeem your promo code here. Please note that you must be signed in as a Stitch Fix guest to apply it to your account.If you have a family account, the credit will automatically be applied toward the styling fee or any items kept for the next client who gets a Fix. Learn more about family credit here.

Learn about more ways to save money with Stitch Fix here.

How do I purchase a gift card?

You can purchase a gift card here. We offer three options on our gift card site: mail, email and print-at-home. We also offer gift cards through some well known retailers, including Kroger, Speedway, Giant Eagle and more to come.

Are there any fees associated with my Gift Card purchase?

No, there aren't any fees when you purchase a gift card.

How much is shipping?

Shipping is always free at Stitch Fixincluding our gift cards!

How do I redeem my gift card?

Redeem your gift card here. You must be signed in as a Stitch Fix client to apply it to your account. If youre not a client yet, please sign up for an account.If you have a family account, any gift cards you add becomeshared family credit. Learn more about family credit here.

Stitch Fix gift cards purchased at retail stores have a scratch-off pin on the back. A field where you can enter the pin will automatically appear when you start typing your gift card number. If youre unable to read the pin, contact us and our Customer Service Team can redeem your card for you. Gift cards purchased directly on our sitedon'thave a pin.

How do I know what my credit balance is?

Once your gift card is redeemed, you can view your credit balance on your Account page.

I made an error in the recipient's/my emailwhat do I do?

Simply contact us and we'llbe happy to correctthe error for you.

My recipient didnt get the email with the gift card, help!

We recommend asking the person you gifted to check their spam folder or promotions tab to see if it was filtered from their inbox. Ifthey'restill unable to find the gift card, please contact us so we can verify their email address and resend the gift email.

Why do I have to put my credit card information in if I have a gift card?

We ask that you provide your credit card information just in case you want to purchase more than the value of your gift card. If you choose to keep less than the value of your gift card, your credit card will not be charged for the merchandise you purchase.

Can I transfer my credit to someone else?

Unfortunately, Stitch Fix cannot transfer credit to other clients.

How do I schedule a shipment?

Before you can schedule a shipment, you must first fill outyour Style Profile and account information. Onceyou'vesaved your important info,you can schedule a shipment from the calendar on your home page. Simply select your desired delivery date.

If you have a family account, youll find the calendar for each of your kids on their profile home page. Learn how to switch profiles here. If you have an account for a kid, but have never received a shipment yourself and would like to,sign in to the accountand select Womens or Mens from the top header and complete your own profile.

When you schedule a shipment, you'll also have the option to sign up for automatic deliveriesranging from every two weeks to every three months. Learn more about automatic deliverieshere.If you'd prefer to order Fixes on your own terms, you can come back to your profile at any time and schedule a delivery.

How do I know when my next delivery will arrive?

If you have a delivery on the way, you will find your expected delivery date at the top of your home page.To view the delivery date for a kids Fix, switch to their profileunder "Account". Well send you an email with the tracking information when your order ships.

If I schedule a Fix on a particular date, does it arrive that day?

There are many factors in styling and shipping your order, so wecan'tguarantee your shipment will arrive on a specific day. However, we always try to deliver an order within a few dayseither before or afteryour scheduled date. Dont worry, your three-day return window doesnt start until its physically delivered!

Signing up for Stitch Fix Kids is easy. Find step-by-step instructions and what you need to know about our Kids offering below.

How do I create a Stitch Fix Kids profile?

Heres how to create a Stitch Fix profile for a child.

Go to StitchFix.com/Kids.

Click or tap the Get Started or Add a Kid button.

Log in with your existing Stitch Fix account, or if youre new to Stitch Fix create a new account with your personal information. Since youll be managing a kids profile, youll always need to sign in with your own info first as any kids accounts will live under your name.

Fill out a Kids Style Profilesince every kid is unique, your answers to our questions let our Stylists get to know the kids personality.

If you already have a Womens or Mens account and your shipping and billing info is on file, well use that same information for any child you sign up. If youre new to Stitch Fix, follow the prompts to save your shipping and billing information. If you have questions, visit our Billing FAQ or Shipping FAQ.

Youre now ready to schedule your first Kids Fix delivery! Simply confirm a delivery date. We also offer the convenience of automatic deliveries ranging from once a month to once a quarter.

You can add up to four kids and manage them from a single account, as well as continue getting your own Fix deliveries. Learn about family accounts here. Ifyou'vesigned up a kid, and havent tried Stitch Fix for yourself, you can easily fill out your own profile by choosing Womens or Mens from the header at the top of the page.

What can I expect in my Stitch Fix Kids delivery?

With Stitch Fix Kids you get:

8-12 pieces hand picked by a personal stylist.

Depending on what you said youd like to receive in the kids profile, a Fix will include a variety of clothing, accessories and shoes from brands youre already familiar with as well as up-and-coming brands and Stitch Fix exclusive labels. Learn more about our Kids brands here.

Items priced at the budget you set.

Free shipping both ways. Learn how to return items here.

What kids sizes does Stitch Fix carry?

We offer sizes 2T-14 in our Stitch Fix Kids line. View our size charts here.

Can I get referral credit for signing up a kid?

When you add a kid, youre adding a new profile to your account. Family accounts share a referral link so theres no referral credit for adding additional kids to your account. Your family account can get referral credit for referring your friends and other family members who are new to Stitch Fix. Learn more about referrals credit here.

Will my kids name be on the shipping label?

All Fix deliveries for your family account will go to the name listed in the shipping section of your Account Settings. The note from the Stylist inside the box will be addressed to your kid.

What information do you collect from children?

The kids products we offer are intended for purchase by adults. We collect limited personal information about children from the adults ordering for the child. Information about children that we collect and store includes name, birth date, height, weight and style preferences. If you provide information about a child and are not the parent or legal guardian of that child, please obtain the parents or legal guardians consent.

Children under the age of 13 are not permitted to use our website or give us any information. If a child under 13 submits personal information to us and we learn that it is the personal information of a child under 13, we will remove the personal information from our databases. If you believe that a child under 13 provided us with personal information, please contact us at [email protected]. Please see our Privacy Policy for further details on what information we collect and how we use it.

I forgot my passwordhow do I reset it?

Please go to thislink and follow the instructions for resetting your password.

How do I change my password?

Sign into your Account page and click on the "Edit" button in the Your Info section. You can then change your password to anything youd like.

What if I accidentally made more than one account?

Since Stitch Fix is a personalized styling service, the best way to avoid confusion is to place all your orders through the same account. If you discover that you have accidentally created two accounts, you can contact us and well make sure your current order and any credit you have are on the account under your preferred email address.

Why am I getting a message saying my email is already taken?

Occasionally a glitch in our system causes new users to receive an error saying their email has already been taken. If youre sure you havent created an account already, contact us and well be happy to set one up for you. If youre not sure whether you have an account, you can try entering your email address and resetting your password here.

Here's how to create an account for a significant other and get Stitch Fix credit through our referral program. Heres how:

Visit your Referrals page and copy your unique referral link.

Sign out of your Stitch Fix account. Youll need to create a new account for him or her, with a different email address.

Copy/paste your unique referral link into your browser.

Scroll down to the sign-up form and use his or her information (name, email address, size) to create a new account. Once youre signed into his or her account, youll have to sign out and then sign back in with your information to access your Stitch Fix account.

When his or her first Fix ships, youll receive referral credit in the amount listed on your Referrals page.

Do you offer petite sizing?

We now offer a petites selection in womens sizes 0-16, XS-XXL. Were actively working with our brands to increase our range of petite sizes so that we can deliver great selections to more clients.

What's the difference between your regular inventory and petite sizing?

Our petite selection offers our clients access to inventory with shorter sleeves, narrower shoulders, and shorter hems and inseamsall to fit you better!

Now that you offer petite, do I need to change my size?

No need to change your sizes, they stay the same! Let your Stylist know you would like to receive petites by updating your Style Profile.

Who are petite sizes offered to?

Our petite sizes are recommended for women53 and under. If you feel petite sizes fit you best and you're over 53, please contact us so wecan help you find your best fit.

I'm petite on top, but not bottom. Can I get regular-sizing for certain items & petite sizing for others?

Absolutely! Go to your Style Profile and let us know which categories (tops, bottoms, etc.) you'e interested in receiving petite items. And, make sure to leave your Stylist a note when you schedule a Fix!

What is the Style Profile?

Your Style Profile is the first place your Stylist looks to learn about you. Its where you share your preferences on fit, style and budget so we can send pieces that will be the best match for your lifestyle. You can update your Style Profile anytime to keep your information up to date as seasons change and your style evolves.

How do I update my Style Profile?

Access your Style Profile anytime to update your sizing or style preferences. Dont forget to scroll all the way to the bottom of your Profile and click Save. If were already working on your order, please contact us so we can confirm whether your Stylist received your changes.

How do I add Pinterest, Instagram, Twitter or LinkedIn to my profile?

The better we get to know you, the easier it is for us to hone in on your style. You can add links to your Pinterest, LinkedIn,Twitter or Instagram accounts at the bottom of your Style Profile.

Pinterest is one of the best tools to help your Stylist get to know your taste. To link your Pinterest style board to your Stitch Fix account, copy and paste the URL for your board into the space provided near the bottom ofyour Style Profile. To get the correct URL, copy everything in the top bar of your browser following www.pinterest.com. For instance, the URL for the Stitch Fix Style board ishttps://www.pinterest.com/stitchfix/stitch-fix-daily/

Style Profile

Can I add a photo to my Profile?

You can share a photo of yourself with your Stylist by including a link to your Pinterest, Instagram, Twitter or LinkedInaccount on your . Linking any of these accounts will let your Stylist see your profile picture, as well as anything you share publicly. The spaces to enter your links are at the bottom of your Style Profile. For Twitter and Instagram, all you need to enter is your username. For LinkedIn and Pinterest, we need the URL for the page you want to share. To get the URL, copy and paste everything after "www"from your top browser bar.

Ifyou'vedownloaded the Stitch Fix iPhone app, you can add a profile photo to your account. To add your photo, go to your Account page in the app and select Profile Photo. From the Profile Photo page, you can take a new picture or use one from your Photo Library.

What do I do if theres a problem with my items?

If there are any issues with your shipment, please contact us so we can help you out. If your concern is with a specific item, it's helpful to include the item number with your inquiry. You can find the item number on the Stitch Fix tag attached to the item as well as on the paper invoice included with your Fix.

What if I didnt like anything in my shipment?

Were disappointed your shipment didnt have what youre looking for. When you check out, leave us feedback. Our Stylists do their best to match your taste based on the information in your Style Profile and feedback. Leaving specific feedback on each item in your Fix is key to learning where we went wrong and what youre looking for instead. For example, if you rate a shirt hate it, we may not know what you hate about it, and run the risk of sending something similar in the future. However, if you tell us this shirt was too tight in the shoulders and Idon'tlike prints, we have the opportunity to pinpoint fit, style and other improvements for your next Fix. We look forward to getting to know you better and will strive to send you better selections next time.

What if nothing fits?

We're always disappointed when wedon'tget your fit right in your shipment. Our Stylists carefully review your Style Profile and any notes you leave, but sometimes it takes us some time to hone in on what fits you best. If you want to try different sizes next time, please be sure to update your Style Profile. You can also let us know in your checkoutsurvey if your body type requires different styles and we'll take your notes into consideration when styling future Fixes.

The checkout price is different from my paper invoicewhich is the actual price of my item?

As with any retailer, the prices of our items may shift as seasons change or based on price changes from our vendors. If there is a price discrepancy with the items we sent, we'll always honor the lower price. Please check out for the item, and if your receipt doesnt show the lower price, contact us and we'll be happy to make the price adjustment.

Can I reroute my shipment if it's going to the wrong address?

We're only able to reroute packages when shippingvia FedEx. Sincewe ship packages via multiple carriers, you must contact us to check whether or not your shipment can be rerouted. If your shipment is due for delivery the same day, it can't be rerouted. If you contact usto have your package rerouted, please make sure that you provide us with yourcontact number for FedEx to call if there are any delivery issues.

In addition to rerouting your package, you also have the option of having your shipment held at your closest FedEx location. You can request that FedEx hold your package once your tracking has registered at https://www.fedex.com/fedextrack. From the tracking page, select "Customize Delivery" to view your options. Please note that not all shipments can be modified online.

For USPS, you can have them intercept the package and hold it at a local facility or reroute it by visiting their website here. Enter your tracking number to find out if your shipment is eligible and create a request. Availability of package intercept depends on various factors and may not be offered for all shipments.

My tracking says delivered, but I havent received my shipmentwhat do I do?

While we trust and value our carriers, issues can occur with the delivery every once in awhile. We recommend checking with your neighbors to see if it was accidentally delivered somewhere nearby. You can also contact the carrier directly to verify that they no longer have the package. The phone number for FedEx is 1-800-Go-FedEx. The phone number for USPS is 1-800-ASK-USPS (1-800-275-8777). If your shipment can'tbe located, please contact us for assistance.

Our marketing emails are full of style tips, exclusive Stitch Fix news and articles. But if youd prefer not to receive them, simply click the Unsubscribe button at the bottom of one of our marketing emails. You can also manage your email preferences from your Account page.

Please note that we'll continue to send you email messages regarding your shipments and your account credits to ensure that you have them for your records.