StreetEasy FAQs

Agent Tools App

With thenew Agent Tools app, you can post a listing on the go. The app offers a streamlined version of the new desktop experience, allowing you to create and edit listings, upload photos and schedule open houses, all from your phone.Download for Android and iOS.

Help Center

New Amenity Options, a Better Open House Tool and More Updates

Agent Tools is designed to make your work easier and to get your listings in front of even more potential renters and buyers. Key new features include:

Seamless listing entry:The intuitivedesign helps you post listings faster and more accurately.

More detailed amenity options:New amenity options include wheelchair accessibility, type of outdoor space and type of view among others.

A better open house tool:You can now edit or reschedule existing open houses.

More ways to connect with us:You can now connect with our Customer Support team in real time using live chat.

Lets Get Started

To publish a new listing, hit the create icon at the center of your screen. Choose between a sales listing or a rental listing. Then enter the building address and unit. Touch the create listing button and you are on your way.

In the management tab, you can add key details about the listing, like the commission structure for sales or the terms of exclusivity for rentals. For rentals, you can take a picture of the exclusivity agreement and upload it directly to the listing. From the management tab, you can also leave internal notes for colleagues from your brokerage. These will only be visible to you and your team.

Add Building Amenities

Hit next and then update the building information. New building amenity options include the type of outdoor space, type of doorman and expanded options for shared amenities.

Then Add In-Unit Amenities

In the unit tab, you can add price, number of bedrooms and improved in-unit amenities like type of view, type of fireplace and type of outdoor space. For rentals, you can add details about concessions and short-term lease options.

Next, Upload Photos

With the new app, you can take photos and upload them directly from your phone. You can also add links to videos on YouTube or Vimeo. Want to include a floor plan? Snap a screenshot of it and upload it just like you would any other photo.

Schedule Open Houses

Coordinating open houses is a headache, but with the new Agent Tools app, you can schedule, update and delete open houses on the go. If your clients plans change or youcan'tmake it, its no big deal to quickly reschedule an existing open house or add a new one.

And Presto! Your Listing Is Published

To publish your listing, change the status icon at the bottom of the screen from draft to active and then youre in business. Your listing will be published in real time and will appear in front of renters and buyers in seconds.

Troubleshooting and Tips

Problems posting a listing? Here are some quick tips.

If you enter a listing in a building that doesnt exist on StreetEasy yet, submit a request to our Customer Support team via our or live chat.

Before uploading photos, you must give StreetEasy access to your images.

Do not delete your existing StreetEasy app. You will need the existing StreetEasy app to search for listings and connect with clients. Agent Tools is exclusively for entering and editing listings.

Switching from feed syndication to direct entry with Agent Tools is easy and StreetEasy is available to help make the transition seamless. In order to switch from feed syndication to direct entry with Agent Tools you will need to complete the following:

Ensure all contacts for listings (agents, leasing offices, etc.) have an active StreetEasy agent account. Without an active StreetEasy agent account, your agents will not have the ability to add and manage listings directly on StreetEasy.

Please ensure agents are creating accounts using the same email address syndicated through the existing feed.

If your brokerage has a unique email domain it should be used upon registration (i.e. @streeteasy.com).

At your request, StreetEasy will provide a list of contacts who do not have an active StreetEasy agent account.

Provide a date and time you would like to make the transition.

Please ensure your agents are aware of the upcoming changes.

If applicable, please ensure your feed provider is aware of the upcoming changes.

Please do not remove any listings from your feed until the feed has officially been shut off on StreetEasy's end. StreetEasy will confirm with you once this has happened.

Ideally, your agents will be informed to make any final listing updates through the feed prior to the last feed run. At your request, we are happy to provide Agent Tools training materials and resources to your agents in-advance of the last feed run. After the last feed run, listing updates should be made directly on StreetEasy. StreetEasy will be able to provide you with the times your feed processes to schedule accordingly.

Once your company has transitioned from feed syndication to direct entry with Agent Tools, StreetEasy will send an introductory email welcoming your agents to Agent Tools on StreetEasy and providing them with training materials and resources.

Additional Question(s)

Q: How do I create a StreetEasy agent account?

A: In order to create a StreetEasy agent account please visit www.StreetEasy.com and click 'Register' at the top of the screen. Input your email address and set your password. You should now have a StreetEasy agent account.

If you don't see 'Agent Tools' in the top right-hand side of your screen, please contact the StreetEasy Customer Support Team for assistance at [email protected].

If you have any general questions, feel free to reach out to us at [email protected]. We are also available to Real Estate Professionals over chat from 9 AM to 4 PM Monday to Friday and weekends from 10 AM to 2 PM. Please be sure you are logged into your Agent account and maneuver to any web page in 'Agent Tools' or Account.

We can assign Agent Tools Manager Accounts to Listing Managers and brokerage leaders. A Manager Account allows you to view all agents and listings on StreetEasy for your brokerage. Here are some of the key features you gain access to:

Create and edit listings

Assign listing agents

Assign and/or update the Billing Agent for rental listings

Add and remove agents from your brokerage

View all current and past listing for your brokerage

If you believe you need an Agent Tools Manager Account, please contact us at [email protected] and we will be happy to assist!

All rental listings advertised on StreetEasy are currently charged $4.50 per day, or part thereof. From January 1, 2020, this will increase to $6.00 per day, or part thereof.

As such, we want to ensure you understand when you will get charged and how to get in touch with us if you have questions.

Who is billed?

To be published on StreetEasy, every rental listing must have an assigned Billing Agent. This is the Agent that will be charged for the listing being advertised. A Billing Agent must be:

Opted into the NYC Rental Network and have a valid credit card on file

Have an account in good standing i.e. not delinquent

How is the Billing Agent selected?

This is selected when the listing is created through Agent Tools. If you are creating the listing in your account, you will automatically be selected as the Billing Agent. If someone from your Listing Department creates listings, they will select the Billing Agent when they create the listing. If you need to change a Billing Agent, anyone from your brokerage with a StreetEasy Agent Tools Manager account can assist. If you are not sure who to contact, reach out to [email protected] or live chat with us from your account for a real-time response!

PLEASE NOTE: If there are multiple agents on a rental listing and the Billing Agents account falls into delinquency, the next eligible agent on the listing will automatically become the assigned Billing Agent.

When do we bill?

Rental listings are billed on a monthly basis and retroactively for all rental listings that have been advertised in the prior month i.e. you would be billed on December 1st for all rental listings advertised in November.

You can access the invoice in your StreetEasy account but we do not send these out on a monthly basis. We automatically bill the credit card on file on the 1st of each month.

What happens if the charges are declined by my credit card company?

We will try and charge the card on file 3 times - on the 1st, 7th and 15th of the month. If the final attempt on the 15th is not successful then your account will be suspended. This means that all rental listings will be removed from StreetEasy and you will not be able to edit or add sales listings. If there are other agents associated with your rental listings that are eligible to be Billing Agents, one will automatically be assigned as the new Billing Agent. Your account will remain suspended until you enter a card to satisfy the unpaid balance.

How can you keep track of your pending charges and past invoices?

You can see all pending charges and past invoices in your StreetEasy account. Select Account and then Billing Account. In your Billing Account you can access the following information:

Payment method you have on file

Pending charges for rental listings

Exclusive Rental Invoices: these are past invoices for rental listings and can be viewed and printed

Billing Transactions: other charges for products purchased e.g. Featured Listings

It is important to review this section on a regular basis so you can contact us with questions in a timely manner. Reach out to [email protected] if you have questions.

Still have questions about billing for rental listings?

You can live chat with us from your StreetEasy account, or email us at [email protected].

Agent Tools direct listing entry. Frequently Asked Questions:

I heard StreetEasy is no longer accepting listing feeds, is that true?

Yes, but not immediately. StreetEasy hasbeen successfully transitioning brokerages over to direct entry since mid-year. Over the next several months, the team will be working closely with remaining brokerages who send listings through a feed to transition them to direct entry.

Why is StreetEasy making this change?

Ultimately, data integrity is our foundation and at the core of why customers turn to and trust StreetEasy. Were choosing to focus on new technology that delivers customers information they can continue to trust, while also offering agents better ways to move listings and grow their business.

While this is a step towards providing a streamlined point of entry, we realize it may not work for every brokerage. We want to keep an open dialogue about the challenges youre having were listening to make this the best tool possible.

We have reached out to the key contact we have on file for your brokerage and will be offering assistance to ensure a successful transition. You will receive a notification from StreetEasy when your brokerage has scheduled a date to switch to Agent Tools.

In the meantime, you can review more information about Agent Tools in this section of our Help Center.

What do agents get by using Agent Tools? What are the features? What are the benefits to agents?

Agent Tools is a listing entry platform and dedicated app, designed with agents in mind. You get 24/7 access to tools that give you 100% control over your StreetEasy listings.

You will also get access to exclusive features and products, with more to come in the next year. Agent Spotlight is a great example. A product that expands your presence on sales listings and lets potential buyers reach you directly.

When will this take place?

The transition will take place over the coming months and we will liaise with your leadership team to agree on a date. We are here to provide dedicated resources and training materials to ensure this is successful for you and your brokerage.Once a date is scheduled by your brokerage, you will receive email confirmation from StreetEasy.

How much does it cost?

There is no cost to use Agent Tools. Agents will gain access to exclusive features and optional paid products via Agent Tools, including Featured Listings, Experts and Agent Spotlight. Note there is a daily fee for each rental listing advertised on StreetEasy.

How will my listings get to Zillow?

Transitioning to Agent Tools will not change how listings are shared with Zillow Group sites. Once published on StreetEasy, sales listings are automatically shared across Zillow Groups consumer brands (Zillow and Trulia). Rental listings are shared with Zillow, Trulia, Hot Pads and Naked Apartments. To publish rental listing on StreetEasy, agents must opt-in to the NYC Rental Network and there is a daily fee for each rental listing advertised.

Is Zillow (or any Zillow Groupbrand) planning to stop accepting feeds?

There are no changes to how other Zillow Group brands receive listings.

Whats wrong with feeds?

Our aim is to provide one simple platform for direct entry, that has the most sophisticated technology on the market. Our experience of listing data feeds is that they are, at times, unreliable and the path to resolving issues time-consuming and frustrating for all involved.

We want to continue to deliver trusted information, best-in-class technology and guarantee better data integrity. We can do this with Agent Tools and you have our commitment that we will continue to invest and innovate, with your needs, and the experience of consumers, at the forefront of our efforts.

How will listings reach non-Zillow Group platforms?

Using Agent Tools, Brokerages will be able to unlock their own listing data and control where its accessible.

While we believe that this is a step in the right direction of providing a streamlined point of entry, we realize it may not work for every brokerage.

Were excited to offer this new opportunity and full details will be shared with any brokerage expressing interest.

I still have questions. Where can I get help?

There is more information about Agent Tools in this section of our Help Center which you may find useful.

If you are from the leadership team in your brokerage, and would like to schedule a call to discuss your transition to Agent Tools direct entry, please email [email protected].

If you are an agent from a brokerage and you would like confirmation of when your brokerage will transition to Agent Tools, please reach out to your brokerage leadership team for more information.

Here at StreetEasy, our goal is to have the most timely and accurate set of listings for NYC buyers, renters and sellers. To make sure were efficiently delivering listings to our NYC market, StreetEasy offers direct listing entry with Agent Tools. Agent Tools is also supported on our mobile app ( iOS and Android ), exclusively for real estate agents.

See below for some Frequently Asked Questions about Agent Tools.

Q: What is Agent Tools?

StreetEasy Agent Tools offers a direct listing entry solution that provides agents with an upgraded experience that simplifies creating a listing on StreetEasy, and lets them quickly and accurately publish up. This means NYC renters and buyers see new listings and changes in nearly real-time on StreetEasy. Specifically, Agent Tools provides agents with:

A simplified listing entry process with tabs that help agents track their progress along the way.

Amenity fields that allow for agents to provide more detail about listings including types of views, fireplace (wood, decorative, or gas), hardwood floors, wheelchair accessible & roof rights, and rental concessions.

Ability to create, edit and delete open houses in real-time on StreetEasy

Online chat support 7 days a week

Q: Who has access to Agent Tools and the dedicated agent app?

All brokerages wishing to advertise sale and rental listings on StreetEasy must use Agent Tools to publish the listings. StreetEasy is no longer supporting feeds. We are working with all brokerages that currently send listings to us in a feed, to transition them to direct entry with Agent Tools. We are here to offer support and training during this transition.

Once transitioned to Agent Tools all agents will get access to download the StreetEasy Agent Tools App on iOS or Android and start managing their listings on StreetEasy in real time.

Q: If I am using a Feed, how long before I have to transition to direct listing entry with Agent Tools?

Starting in November 2019, the transition will happen over the next several months. Our teams will be working closely with brokerages to ensure a smooth transition, in addition to providing dedicated resources and training for agents. We will be reaching out to our key contact of record for each brokerage directly to schedule the date of change and will then confirm this in an email to all agents. If you would like to confirm who our contact of record is, please email [email protected] or live chat with us from your StreetEasy account.

Q: Is there an added cost?

There is no cost to use Agent Tools. Its free!

Q: Who can I contact to get more information about Agent Tools?

To see Agent Tools first-hand and get a better understanding of how you can use it to create and edit listings, you can watch these short videos:

https://support.streeteasy.com/hc/en-us/articles/360032473252-StreetEasy-Agent-Tools-Create-a-Sale-Listing

https://support.streeteasy.com/hc/en-us/articles/360032823511-StreetEasy-Agent-Tools-Create-a-Rental-Listing

For additional questions please email us at [email protected] or live chat with us from your StreetEasy account.

Q: Will there be any impact on my existing listings when I move from a Feed to Agent Tools?

Existing listings remain as they are and can continue to be modified as needed. The only impact for existing listings is that agents can see the new listing entry software when making new edits. Agent can also edit existing listings once theyve downloaded and logged-in to the new StreetEasy Agent Tools app.

Still have questions? Were here to help! Email us at [email protected] or visit our Agent Resource Center for additional materials.

This section will cover the following topics:

How to edit listings

Listing management tools

Building information

Unit details

Photos and Media

Marketing options

How to Edit Your Listings

1.Log into your StreetEasy agent profile page and hover over 'Agent Tools.' Then select 'My Listings.' From there, click 'Edit.'

[email protected]

2.Use the drop-down menu at the top right of the screen to save your listing as a draft or publish immediately. Always be sure to hit the blue "Save" button on the top right of the screen before closing out.

Listing Management Tools

1.The 'Management' tab is where you can enter your exclusivity information and upload your agreements. Here you can specify the exact commission splits, select the listing agents and submit internal notes to be shared between you and your team.

Building Information

1. Click on the 'Building' tab to access and update information about the building. StreetEasy's building database will pre-populate the building amenities for you. You can check off any other amenities you would like to add. If an amenity you'd like to add is not pre-populated at the building, you can reach out to our team at [email protected]

Unit Details

1.The 'Unit' tab allows you to add specific details about your listing including price, number of bedrooms as well as description. You can also add listing-specific amenities like dishwasher, type of pet accepted, type of outdoor space and type of view.

Photos and Media

1. In the 'Photos and Media' tab, you can upload listing images, floor plans and videos. You can rearrange images by dragging and dropping. To delete an image, click the trashcan icon on the bottom right.

Marketing Options

1.In the 'Marketing' tab, you can add open houses and, if you'd like, a link to the listing on your company's website.

If you have any questions, we are here to help. Contact us at or via live chat (Monday - Friday between 9:00 a.m. - 4:00 p.m.). To access our support services. be sure you are logged into StreetEasy with your agent account.

This section will cover the following topics:

How to create a rental listing

How to create a sale Listing

How to Create a Rental Listing

1.Log into your StreetEasy agent profile page and hover over 'Agent Tools.' Then select 'My Listings.'

[email protected]

2. From 'My Listings,' select 'Rentals' and then click 'Create New Rental.'

3. Enter the address and unit number for your rental and then hit 'Create Listing.'

4. You can then add as much detail to the listing as you like. Before closing out, be sure to save all changes. To learn how to add more detail to your listing, review our Help Center page on editing listings.

How to Create a Sale Listing

1.Log into your StreetEasy agent profile page and hover over 'Agent Tools.' Then select 'My Listings.'

2. From the 'My Listings' section, select the 'Sales' tab and then click 'Create New Sale.'

3. Enter the address and unit number for your sale and then hit 'Create Listing.'

4. You can then add as much detail to the listing as you like. Before closing out, be sure to save all changes. To learn how to add more detail to your listing, review our Help Center article on editing listings.

If you have any questions, we are here to help. Contact us at or via live chat (Monday - Friday between 9:00 a.m. - 4:00 p.m.). To access our support services, be sure you are logged into StreetEasy with your agent account.

What is the NYC Rental Network?

The NYC Rental Network provides real estate professionals with access to the largest audience of renters in New York City. For an advertising fee NYC real estate professionals can advertise their rental listings across StreetEasy, Zillow, Trulia, and Hotpads. In addition to receiving 100% of their leads from the network, real estate professionals will also enjoy enhanced reporting and enhanced contact box branding (including a photo). Starting February 1st, 2019, Naked Apartments will be joining the NYC Rental Network.

Topics covered in this article include:

How does the NYC Rental Network work?

How do I 'opt-in' to the NYC Rental Network?

How do I pay for rental listings?

How does billing work? Will my card be charged automatically?

What if an agent team is marketing a rental which team member will you ask to pay? Who will get the lead?

Can I pay for only some of my listings?

How do my rental listings get posted on the NYC Rental Network?

How do I receive leads from my rental listings on the NYC Rental Network?

What is included in the new enhanced reporting?

Will the NYC Rental Network Accept Open Listings?

How does the NYC Rental Network work?

When an agent enters their credit card information to 'opt-in' their listings intothe NYC Rental Network, they agree to advertise all of their active rental listings across the NYC Rental Network (StreetEasy, Zillow, Trulia, and Hotpads) for a daily fee per active listing. Starting February 1st, 2019, Naked Apartments will be joining the NYC Rental Network.

How do I 'opt-in' to the NYC Rental Network?

To 'Opt-in' to the NYC Rental Network click here.

You will be prompted to log in to your StreetEasy account and enter your selected payment information. Once you've opted in you will now have the ability to advertise your listings throughout the NYC Rental Network.

How do I pay for rental listings?

In order to 'opt-in' you need to enter a valid credit or debit card to associate with your StreetEasy account. You can access your payment by clicking on 'Billing' in your 'Agent Tools' drop-down. You will see the ability to add or edit your debit, prepaid, or credit card information.

How does billing work? Will my card be charged automatically?

Agents will receive one bill and charge to their credit card on file at the beginning of each month for advertising fees incurred in the previous month. More detail on the number of advertising fees incurred in a month can be found in 'Billing' in the 'Agent Tools' drop-down.

What if an agent team is marketing a rental which team member will you ask to pay? Who will get the lead?

For feed listings with multiple contacts on the listing; the first agent listed on the feed who has opted in will be charged. For manual postings; the paying agent needs to be selected. By default, the agent creating the listing will be selected as the billable agent for manual listings. All agents associated with the listing will receive StreetEasy leads, and the paying agent will receive leads from all four Network sites. All agents can view listing performance in Agent Tools.

Can I pay for only some of my listings?

No. Once you 'opt-in' to advertise a rental listing on the NYC Rental Network, either through a feed or manual posting, agents opt in to advertise and pay for all of their active rental listings, current, and future. If agents do not want to be charged for a listing, they can remove it from the feed or from their manually posted listings.

How do my rental listings get posted on the NYC Rental Network?

How you submit listings to StreetEasy will remain the same: listings will come through a feed or be posted manually on StreetEasy, but both will require that an agent submit credit card information and 'opt-in' to the Terms of Use before the listing is advertised and searchable by renters.

How do I receive leads from my rental listings on the NYC Rental Network?

The way in which an agent receives leads from StreetEasy will not change. If multiple agents are associated with a listing, all agents associated with the listing will receive StreetEasy leads. The paying agent will receive leads from all four Network sites.

What is included in the new enhanced reporting?

The new enhanced reporting portal launches in late July and enables agents to track listing performance including search views, listings views and contact volume by day. It also allows the agent to see the impact featuring a listing provides. Where can it be seen/accessed?

Will the NYC Rental Network Accept Open Listings?

StreetEasy and the other brands in the NYC Rental Network are committed to sharing only the highest-quality listings with renters. It has proven very difficult to control the quality of open listings, so we will continue to enforce a Listing Quality Policy that prohibits open listings. If you have an arrangement with a landlord that promotes accurate and high-quality listings, but it is not a true exclusive agreement, please have the landlord reach out to us and we will be happy to discuss.

Please note that we will only accept NJ and NY feeds that meet our accepted criteria. If you would like more information on if your brokerage meets our criteria, please reach out to [email protected].

If you have any general questions, feel free to reach out to us at [email protected]. We are also available to Real Estate Professionals over chat from 9:00-4:00. Please be sure you are logged into your Agent account and maneuver to any web page in 'Agent Tools'.

StreetEasy Experts is a new agent advertising program that helps NYC buyers find and connect with agents who have relevant experience in buildings/properties wherethey'realready searching.

How does the program work?

Qualifying agents will be displayed on both building and listing detail pages associated with buildings where they have recent sell side and buy side deal experience. Potential buyers and sellers will see an agents photo, contact information, and deal experience and have the opportunity to select an agent to contact.

Why did StreetEasy launch Experts?

Experts is the latest evolution of Building Experts. This new program was informed by years of feedback on the existing program, and a successful pilot that StreetEasy ran earlier this year.

Can I become an Expert right now?

Before agents can participate in Experts, their brokerage will need to have signed a brokerage-level agreement with StreetEasy. Agents will then need to qualify for a specific building based on their last 5 years of completed sales deals and any active listings. The initial launch of Experts on September 19 is limited to previous Building Experts who are familiar with fielding these types of connections on StreetEasy. StreetEasy will expand the program further in October.

If you are interested in learning more, reach out to [email protected].

How do I qualify for this program once it expands?

Once an agents brokerage has signed a brokerage-level agreement with StreetEasy, agents will then need to qualify for a specific building based on their last 5 years of completed sales deals and any active listings. In order to make sure deal experience can be verified, agents must claim their deals on StreetEasy.

How do I claim my deals on StreetEasy?

Log in to your StreetEasy agent account

Locate the building page of the listing in question

Navigate to the Past Sales tab

Select Claim to access the closing page

Please note that if youdon'tsee Claim or Recorded Closing it means that we havent yet received the closing record from ACRIS (NY Department of Finance).

Does it cost money?

With Experts, agents only pay if the buyer they connected with on StreetEasy successfully closes on a home. Our success is tied to agents success.

How does the success fee work?

Through StreetEasy Experts, agents work with each client to a successful close, providing us with brief status updates along the way. Once an agent closes a transaction with a buyer, the brokerage will make payment of a success fee on the agents behalf to StreetEasy.

Agents who are strong converters and provide a superior customer experience will, over time, be eligible to receive more connections through the program, while agents who do not work with the connections we deliver or update us on their progress risk being placed on hold from the program.

How is this different from Building Experts?

This is the next evolution of Building Experts. Through research and testing we know buyers want to be connected with a knowledgeable agent, and we offered building experts to folks who visited a particular buildings page. Now, were expanding that across StreetEasy, so an agent can advertise themselves as an expert on a specific listing. StreetEasy is also introducing a success fee model so that the program only costs money when a transaction closes.

How is this different from Premier Agent?

Experts is a program for experienced agents on StreetEasy who want to work with home shoppers in specific buildings where they have previous experience. There will be no upfront charge for connections to StreetEasy home shoppers. Instead, StreetEasy will charge an industry standard Success Fee (i.e., a referral fee) only when they have closed a successful transaction.

What is a For Rent By Owner (FRBO) listing?

A For Rent By Owner (FRBO) listing is a listing that can be purchased by an owner or tenant looking to advertise his/her rental listing on StreetEasy. A FRBO listing gives you the ability to add and manage your listing on StreetEasy for potential tenants to view and inquire about.

Topics covered in this article include:

How do I submit a For Rent By Owner listing?

What is the cost to advertise a For Rent By Owner listing on StreetEasy?

I am looking for a roommate. Can I advertise a For Rent By Owner listing on StreetEasy to attract potential roommate

I submitted my For Rent By Owner listing, whyisn'tit on the site?

How long does it take for my For Rent By Owner listing to be approved?

Can I edit my For Rent By Owner listing after it has been activated on StreetEasy?

Can I put my listing For Rent By Owner listing on hold?

How do I update my contact information or include my phone number on my listing?

How Will I Receive My Listing Inquiries

I paid extra to feature my For Rent By Owner listing but Idon'tsee it featured

I do not want to provide my complete address and unit number. Can I still advertise my For Rent By Owner listing on StreetEasy?

Can I advertise my For Rent By Owner unit at the same time as my brokerage or management company?

Am I allowed to charge a broker fee for my For Rent By Owner listing?

Why was my listing removed?

How do I submit a For Rent By Owner listing?

If you're an owner or tenant and would like to post a For Rent By Owner (FRBO) listing on StreetEasy, please click on the following link to learn more: Rent Your Property Faster With Our Owner Tools

Click 'Get Started' to start creating your For Rent By Owner listing on StreetEasy.

I am looking for a roommate. Can I advertise a For Rent By Owner listing on StreetEasy to attract potential roommates?

No.StreetEasy does not allow roommate/room share advertisements at this time. Listings must be for the entire unit.

What is the cost to advertise a For Rent By Owner listing on StreetEasy?

There are two options available for purchase for For Rent By Owner listings on StreetEasy:

$185 for two weeks

$250 for two weeks with a Featured status

For Rent By Owner listings can be extended in 2-week increments.

All purchases are final and non-refundable.

I submitted my For Rent By Owner listing, whyisn'tit on the site?

If youre posting aFRBO listing on StreetEasy for the first time, or youre advertising a new property, we require some form of documentation that you own the property. Copies of your lease, utility bills, or mortgage and tax statements are all acceptable forms of verification. As soon as your ownership is verified your listing will be approved and will expire two weeks from the date and time it is approved.

How long does it take for my For Rent By Owner listing to be approved?

It takes 1 to 2 business days from when your listing is submitted to be verified by StreetEasy. If additional verification is needed, we will reach out to you via email. The rental listing will run for 2 weeks from the time it is approved. The paid duration of your listing will start once your listing has been approved and is displayed on StreetEasy. Once your listing is approved, it will syndicate to Zillow, Trulia, Hotpads and Naked Apartments.

Can I edit my For Rent By Owner listing after it has been activated on StreetEasy?

Yes, you can edit your listing at any time on your desktop by navigating to your 'Owner Tools' tab and clicking 'Edit' next to your listing. Once you have made the necessary changes to your listing you should ensure to click 'Save Changes' so that the updates are reflected on your listing. Owner Tools is not yet available on the app or through the mobile web browser.

Can I put my listing For Rent By Owner listing on hold?

You can suspend your listing at any time by logging into your StreetEasy account clicking on 'Owner Tools' and 'Suspend'. When your listing is suspended it is taken off the market and will not appear on a search for active listings on the site. When you reactivate the listing it will go back on the market and the days remaining on your purchase will resume. Listings should be reactivated within 90 days of suspending or the listing will expire.

How do I update my contact information or include my phone number on my listing?

To update your contact information or include your phone number in the contact box of your listing you will need to reach out to our Support Team. You can do so by submitting a request by clicking here: Submit a Request.

How Will I Receive My Listing Inquiries

Users/Agents have the ability to reach out to you by email or phone number. All email inquiries will go to the email address you have on file. Please ensure that you are checking your inbox and any additional folders you have as our emails might filter to different folders depending on your individual email settings. Sending yourself a test email using the contact box is highly encouraged! If you are not sure which email address you're using or if you want to include your phone number on your listing, please get in touch with our Support Team. You can do so by submitting a request by clicking here: Submit a Request.

I paid extra to feature my For Rent By Owner listing but Idon'tsee it featured

Since no two searches are alike the listings that appear as Featured on a search can vary greatly. If your listing doesnt appear as the top two Featured results right away, it means there are more than two Featured listings that match your search criteria. If you refresh the page a few times youll notice that the featured listings have rotated and your listing will eventually be in that rotation.

Here's how you can check to see if your listing is being featured: How do I know my listing is being featured?

I do not want to provide my complete address and unit number. Can I still advertise my For Rent By Owner listing on StreetEasy?

No. StreetEasy requires the full legal address and legal unit number for all listings. At StreetEasy, data integrity and listings accuracy is of the utmost importance.

Can I advertise my For Rent By Owner unit at the same time as my brokerage or management company?

Duplicate listings are not allowed. If a real estate agent or management company is advertising your unit, your listing will not be approved. If you would like to remove the real estate agent or management company's listing in favor of your listing, please contact the StreetEasy Support Team.

Am I allowed to charge a broker fee for my For Rent By Owner listing?

Brokerage fees are not allowed for For Rent by Owner listings. All FRBO listings show as 'No Fee' on StreetEasy.

If you need additional assistance, please contact our Support Team.

Submit a Request

Why was my listing removed?

At StreetEasy, our partners are required to comply with all federal, state and local laws when advertising homes on our platform, including the Housing Stability and Tenant Protection Act of 2019. Given these new regulations, please review and ensure your listings are in compliance. Should we learn that a listing is out of compliance with any of our policies, we will investigate and take action to remove any illegal or otherwise prohibited content from the listing. Click for more info

From a Brokerage/Management Company:Setups: [email protected]: [email protected] Source Changes: [email protected] Format Changes: [email protected] Listings for Feed Sourced Companies: [email protected]/Incorrect Data on Feed Sourced Listings: [email protected]

Please note that we will only accept NJ and NY feeds that meet our accepted criteria.

If you have any general questions, feel free to reach out to us at [email protected]. We are also available to Real Estate Professionals over chat from 9:00-4:00. Please be sure you are logged into your Agent account and maneuver to any web page in 'Agent Tools'.

We get actual closing prices from the sales that get recorded with the NYC Department of Finance. We receive a syndicated data feed from them every single day. StreetEasy does not change or calculate any final sales price. The sale information that we are displaying is data that we directly receive from ACRIS and is part of public record. Additionally, you can also perform a manual search via the citys ACRIS website.

If youdon'tsee a closing price next to a listing, it generally means one of the following: 1. The listing was sold but the sale was not yet recorded with the Department of Finance, from which we get the closing data2. The listing was marked as sold by the broker but really never sold3. The listing was taken off the market and was de-listed4. The listing is no longer available from this particular agent but may be available from a different agent/brokerage

If there is an error, it is an error that was filed with the City and therefore any corrections must be filed there. When the sale gets recorded with the City, we show it within 24 hours. However, how soon a sale gets recorded, depends on the sellers attorneys. The City requires that sales get recorded within 15 days of the closing but we have seen sales get recorded years later. However, most sales get recorded within 2-8 weeks of the closing.

If you have any general questions, feel free to reach out to us at [email protected]. We are also available to Real Estate Professionals over chat from 9:00-4:00. Please be sure you are logged into your Agent account and maneuver to any web page in 'Agent Tools'.

Hotsheets are daily tailored emails containing the newest real estate information for NYC!Daily Hotsheets: Sale Listings, Rental Listings and Recorded Sales.Weekly Hotsheets: Come out every THURSDAY containing open houses for the weekend.

As an agent on StreetEasy, you can sign up for Hotsheets via your Settings page. You will find a link to this page by clicking on your email address found at the upper right hand side of the webpage. Under EMAIL PREFERENCES you can choose which Hotsheets youd like to receive.

If you have any general questions, feel free to reach out to us at [email protected]. We are also available to Real Estate Professionals over chat from 9:00-4:00. Please be sure you are logged into your Agent account and maneuver to any web page in 'Agent Tools'.

Showcase your experience on your profile page and get more visibility by claiming your deals. To claim your deals, you need to be a registered user and logged into your StreetEasy account. Navigate to the closing page of a property to claim deals as far back as 2004 for co-ops and 1995 for condos.

Here is how to navigate to the Closing page:

1. Search for the building address from the search field on the home page2. Click and open the Building page3. Go to the Past & Activity tab, click on the Recorded Closing Price in the column to the left of the Listing Price4. Now you are on the Closing Page! Click on Claim This Deal5. A pop up will prompt you to confirm that you were a part of that deal. Be sure to select the correct company you were associated with at time the deal was closed 6. Youre all set!

You can also get to the Closings Page by searching for the buyers or sellers name.

If you have any general questions, feel free to reach out to us at [email protected]. We are also available to Real Estate Professionals over chat from 9:00-4:00. Please be sure you are logged into your Agent account and maneuver to any web page in 'Agent Tools'.

First, makesure you are logged into your StreetEasy account. Then navigate to the Agent Tools page. In the menu bar on the left, youll see an option for Profile; click on that link. On that page, youll be able to edit your display name, display contact information, basic information, agent bio and photo.

If you have any general questions, feel free to reach out to us at [email protected]. We are also available to Real Estate Professionals over chat from 9:00-4:00. Please be sure you are logged into your Agent account and maneuver to any web page in 'Agent Tools'.

The quality and integrity of our featured Building Experts is of primary importance to StreetEasy. We will depend on a certain level of self-policing and welcome all members of the StreetEasy community to report suspicious activity or inaccuracies. Dishonest agents will be removed from the program (without refund) and will not be able to participate in the future.

If you have any general questions, feel free to reach out to us at [email protected]. We are also available to Real Estate Professionals over chat from 9:00-4:00. Please be sure you are logged into your Agent account and maneuver to any web page in 'Agent Tools'.

This section will cover the following topics:

What are Folders

Creating a Folder

Adding searches, listings, or buildings to a Folder

Editing and Organizing Folders

What are Folders

StreetEasy folders are only available to Real Estate Professionals.

StreetEasy Folders are a great way for you to manage and share your saved items on StreetEasy.

With StreetEasy Folders, you can save listings, buildings, and searches in an organized fashion on StreetEasy. Each Folder you create serves as a place to interact and monitor these saved items with your partner, clients, fellow agents, friends or anyone else involved in the search process. You can access your folders by hovering your mouse over Agent Tools and selecting Folders from the drop-down menu.

Please note, StreetEasy Folders is currently only available on desktop and is not available on mobile web or the app.

If youdon'tsee the option for Folders, please submit a request to our Support Team.

Creating a Folder

Ifyou'venever created a Folder before, by default, you will have one folder existing in your StreetEasy account labeledUntitled.

To create a Folder, hover your mouse over Your Account and select Folders from the drop-down menu. From here, youll see a default folder labeledUntitled or the option to create a new Folder.

If you click on Untitled, you will see the option to Edit/Organize your Folders. Onceyou'veselected the option to Edit/Organize your Folders you will see the option to Rename or Discard your Untitled Folder or add a New Folder.

If you do not see a Folder labeledUntitled you will automatically be taken to the Edit/Organize page of your Folders. From here, you will see the option to Add A New Folder. Simply click on 'Add A New Folder' to create a Folder.

Adding searches, listings, or buildings to a Folder

You can easily add searches,listings, or buildings to your Folders by saving the item.

Adding a search

To add a search to your Folders, you must first perform the search based on the criteria you are looking for. You can do that either in the basic search from the homepage or the advanced search (found by clicking on +Advanced Options under the search bar). Once you find the search results youre looking for youll see the option to save the search by clicking on Save Search

If you only have on Folder the search will automatically be saved to your default Folder. If you have multiple Folders you will see the option to select which Folder you want to save the search in. Youll also see the option to change the name and add notes.

Adding a listing

There are two ways to add a listing to your Folders. You can add a listing to your Folders from search results or from the listing page.

Search Results

Onceyou'veperformed a search and have the results you can easily add listings to your Folders from the search results page. To add a listing to your Folders from your search results, you can simply click on the Save button.

If you only have one Folder the listing will automatically be saved to your default Folder. If you have multiple Folders you will see the option to select which Folder you want to save the listing in. Youll also see the option to change the name and add notes.

Listing Page

You can easily add a listing to your Folders directly from the listing page. To add a listing directly to your Folders from the listing page youll need to first locate the listing you would like to add. Onceyou'vefound the listing, simply click on the Save button.

If you only have one Folder the listing will automatically be saved to your default Folder. If you have multiple Folders you will see the option to select which Folder you want to save the listing in. Youll also see the option to change the name and add notes.

Adding a building

You can easily add a building to your Folders directly from the building page. To add a building directly to your Folders from the building page youll need to first locate the building you would like to add. Onceyou'vefound the building, simply click on the Save button.

If you only have one Folder the building will automatically be saved to your default Folder. If you have multiple Folders you will see the option to select which Folder you want to save the building in. Youll also see the option to change the name and add notes.

Editing and Organizing Folders

Editing and organizing your Folders allows you to see all of your folders on one page. You'll also see the ability to add new folders, rename them, or discard them.

To edit and organize your folders, hover your mouse over Your Account and select Folders from the drop-down menu. If youdon'timmediately see the option to Edit/Organize Your Folders, click on the title of the folder, located on the top left-hand side of the screen. This will popup a window with a list of your current folders, and youll see the ability to click on Edit/Organize. This will take you to a page that shows all of your active and discarded folders.

You can expand the groups by clicking the blue arrow to see a full list of the folders within the group. Expanding the group will enable you to rename the group, rename individual folders, create new folders within the group and rearrange the order of the folders.

If you have any general questions, feel free to reach out to us at [email protected]. We are also available to Real Estate Professionals over chat from 9:00-4:00. Please be sure you are logged into your Agent account and maneuver to any web page in 'Agent Tools'.

To submit a Feed to us, please use our Online Submission Form Things to keep in mind:1) Feeds are created per company. Individual agents cannot have their own separate feeds. 2) Only one feed file is accepted per company per listing type (1 for rentals, 1 for sales, or 1 for both)3) Average turnaround time for a feed setup is approximately 3 to 7 Business Days (see breakdown below). 4) If a company is switching feed providers, the previous provider must send us an email confirmation of the deactivation before we can activate the new one. Feed Setup Turnaround TimeStreetEasy Formats: 3-5 Business DaysAll Other Formats: 7 Business Days

Note: All time estimates are based on the assumption that all of the Feed Requirements have been fulfilledFeed Issue Resolution TimeStreetEasy Format: 1-3 Business DaysOther Formats: 1-5 Business Days Note: Timing may vary depending on the complexity and severity of the issueFeed Cancelation Turnaround Time1-3 Business Days after confirmation with feed provider

Please note that we will only accept NJ and NY feeds that meet our accepted criteria. If you would like more information on if your brokerage meets our criteria, please reach out to [email protected].

If you have any general questions, feel free to reach out to us at [email protected]. We are also available to Real Estate Professionals over chat from 9:00-4:00. Please be sure you are logged into your Agent account and maneuver to any web page in 'Agent Tools'.

StreetEasy allows you to display video for your listings. It is a great way to differentiate your listing and to generate more traffic! Currently we accept videos from YouTube or Vimeo. Follow the instructions on one of those sites to upload your videos. If you are given a choice to make the video public or private, make sure to choose public. Once the video is uploaded you can then add it to your listing in StreetEasy using the URL that you use to watch the video.Example URLs:YouTube http://www.youtube.com/watch?v=kUldGc06S3UVimeo http://vimeo.com/156659If you have videos with a video provider that we do not support, or any questions about the process, feel free to reach out to [email protected].

If you have any general questions, feel free to reach out to us at [email protected]. We are also available to Real Estate Professionals over chat from 9:00-4:00. Please be sure you are logged into your Agent account and maneuver to any web page in 'Agent Tools'.

StreetEasy's Building Experts program is an advertising platform on StreetEasy's building pages that identifies New York real estate agents who have relevant and verified real estate experience within a particular building.

Buyers and sellers benefit by seeing a list of qualified agents who have successfully brokered deals within each respective building. As a result, those agents with experience in each building gain valuable recognition, increase their visibility on StreetEasy, and connect with buyers, sellers, and renters in a key moment in the agent selection process.

Looking to boost your brand and presence on StreetEasy? Sign up to become a Building Expert

If you have any general questions, feel free to reach out to us at [email protected]. We are also available to Real Estate Professionals over chat from 9:00-4:00. Please be sure you are logged into your Agent account and maneuver to any web page in 'Agent Tools'.

This section will cover the following topics:

What is a Featured Listing

Featured Listing Pricing

Featuring a Listing

Confirming your listing is Featured

Featured Listing Billing

What is a Featured Listing

A Featured Listing is a simple and cost-effective way to promote your listing in front of the largest audience of active New York City buyers and renters. Featured Listings receive top placement on search result pages and up to 400% more views on StreetEasys platforms.

Featured Listings will rotate within the top two spots of relevant search results on desktop and mobile web.

Featured Listings will also rotate in search results on StreetEasy's app.

Featured Listing Pricing

The price of a Featured Listing varies based on the duration of the feature. Below is the cost breakdown:

Sales:

1 Week: $100.00

2 Weeks: $175.00

4 Weeks: $250.00

6 Weeks: $300.00

Rentals:

1 Week: $100.00

2 Weeks: $175.00

PRO members receive a 20% discount on Featured Listings.

All Featured Listing purchases are final. A Featured Listing cannot be transferred to another listing.

Featuring a Listing

To feature a listing on StreetEasty, login to your account and hover over Agent Tools, Manager Tools, or Landlord Tools and click on 'My Listings' from the drop-down. From here, you'll see all of your active and draft listings in your account. Click on the checkbox next to the listing you would like to feature, and you'll notice you'll then have the ability to 'View Cart'. View your cart and follow the steps to select which duration length you would like your listing to be featured for, and then confirm the purchase.

Steps to view your Featured Listing in Listing Reporting

Login to your StreetEasy Account

Hover your mouse over Agent Tools, Manager Tools, or Landlord Tools

Click on 'My Listings'

Click checkbox next to listing you would like to feature

Click on View Cart'

Select duration and confirm your purchase

Confirming your listing is Featured

Once the Featured Listing purchase is complete, your listing will be featured instantaneously. You can check to see if your listing is being featured by performing a search or viewing your Listing Reporting:

Performing a search: To check if your listing is being featured in search results, try performing a specific search that matches the criteria of your listing. Remember, Featured Listings rotate among other relevant Featured Listings in the search results. The broader your search, the more Featured Listings your Featured Listing will rotate among. If youdon'tsee your listing as featured in a search that matches your criteria, try refreshing the page, and youll notice the Featured Listings in the search rotate.

Listing Reporting: To check if your listing is being featured by Listing Reporting, login to your StreetEasy account and hover your mouse over Agent Tools, Manager Tools, or Landlord Tools and click on Listing Reporting from the drop-down. From here youll see the ability to view a listing report for your active sale and rental listings. Find the listing that is being featured and click View Report to see how your Featured Listing is performing.

Steps to view your Featured Listing in Listing Reporting

Login to your StreetEasy Account

Hover your mouse over Agent Tools, Manager Tools, or Landlord Tools

Click on 'Listing Reporting'

Find the listing being featured

Click on View Report'

Featured Listing Billing

To view your Billing for Featured Listings login to your StreetEasy account and hover your mouse over Account tab and click on Billing Account from the drop-down menu.

Onceyou'veaccessed your Billing, you will see your Featured Listing purchases at the bottom of the page under Billing Transactions. Youll see the transaction ID, amount, the listing being featured, duration of the feature, and the date of the purchase. You will also see the ability to email yourself a receipt.

Steps to access your Featured Listing Billing

Login to your StreetEasy Account

Hover yourmouse over Account

Select 'Billing Account'

Scroll to the bottom of the page to find your Billing Transactions

Featured Listing Info Page

If you have any general questions, feel free to reach out to us at [email protected]. We are also available to Real Estate Professionals over chat from 9:00-4:00. Please be sure you are logged into your Agent account and maneuver to any web page in 'Agent Tools'.

In order to advertise your listings on StreetEasy as a real estate agent, you need to make sure your brokerage is setup on StreetEasy and you have a StreetEasy agent account.

Once you've established your brokerage is setup and you have a StreetEasy account you will be able to advertise your listings by posting them manually or through a feed, this will depend on how your brokerage is set up to advertise listings.

Please note, in order to advertise rental listings on StreetEasy, you will need to opt-in to the NYC Rental Network.

Topics covered in this article include:

How do I know if my brokerage is setup on StreetEasy?

If my brokerage is not setup on StreetEasy, how do I set up my brokerage?

How do I create a StreetEasy agent account?

I'm an agent and I created a StreetEasy agent account but I don't see 'Agent Tools'

I have a StreetEasy agent account but need to change my affiliation

How do I know if my brokerage is setup on StreetEasy?

To find out if your brokerage is setup on StreetEasy, please reach out to your colleagues, broker, or listings department. If you're still not sure if your brokerage is setup on StreetEasy, please submit a request to our support team.

If your brokerage is set up on StreetEasy, please create a StreetEasy account. If you're not sure how to create a StreetEasy account, please click on the following link: How do I create a StreetEasy account?

If my brokerage is not setup on StreetEasy, how do I set up my brokerage?

If your brokerage is not setup on StreetEasy and you would like to set up your brokerage, please review the following Help Center article to getstarted: How do I set up my brokerage to advertise listings on StreetEasy?

How do I create a StreetEasy agent account?

To create a StreetEasy agent account, please go to www.StreetEasy.com and click 'Register' located in the navigation bar on the top right-hand side of the screen. Once you click 'Register' you will see the option to input your email address and create a password (the password must be at least 5 characters). If you're a brokerage has a unique email domain, please use your company email domain.

Once you've created your StreetEasy agent account you should see 'Agent Tools' located in the navigation bar on the top right-hand side of the screen.

I'm an agent and I created a StreetEasy account but I don't see 'Agent Tools'

If you don't see 'Agent Tools', please submit a request to our Team and provide the following:

Your full name

Your email address

The brokerage name

A copy of your NY real estate license

If you created a StreetEasy account and your brokerage is not set up, please review the following article to getstarted with your brokerage setup: How do I set up my brokerage to advertise listings on StreetEasy?

I have a StreetEasy agent account but need to change my affiliation

If you already have a StreetEasy agent account and have changed brokerages and need to switch your affiliation,please submit a request to our Team and provide the following:

Your full name

Your email address

The name of yournew brokerage

The name of your previous brokerage

A copy of your NY real estate license

If you have any general questions, feel free to reach out to us at [email protected]. We are also available to Real Estate Professionals over chat from 9:00-4:00. Please be sure you are logged into your Agent account and maneuver to any web page in 'Agent Tools'.

This article will cover how to unsubscribe from StreetEasy emails:

Through the email you just received

Through your account email preferences

1. Through the email you just received

If you scroll to the bottom of the email you just received from us, you can select the 'Unsubscribe' button highlighted here:

Submit a Request

After selecting this button, you will be taken to web page where you can select 'Unsubscribe' to all of the potential StreetEasy emails you may be receiving.

If you would like to 'Blacklist' yourself, and receive ZERO contact from us in the future, you can check off the box at the very bottom of the web page:

Always be sure to 'Save Changes' before exiting out!

2. Through your accounts email preferences

First, you'll need to log-in to your StreetEasy account. Once you are logged in, hover over the 'Your Account' tab and select the 'Email Preferences' option:

Once you are in your Email Preferences, you can customize which email alerts you want to receive, and at what frequency you receive them.

To receive ZERO contact from us in the future, be sure to unsubscribe from every potential email subject, and select the unsubscribe option at the bottom of the web page:

If you ever need help, or continue to receive unwanted emails from StreetEasy, you can always reach out to our support team:

This section will cover the following topics:

What is StreetEasy PRO

PRO Pricing

Signing up for PRO

Cancelling PRO

What is StreetEasy PRO

PRO is a monthly subscription offered to real estate professionals on StreetEasy. PRO is designed to help promote real estate professionals on StreetEasy through a variety of benefits.

PRO can be purchased on a monthly or yearly basis andis not required to advertise listings on StreetEasy.

PRO Benefits include:

Enhanced Agent Profile

Personalized Profile URL for SEO boost

20% Discount on Featured Listings

PRO badge branding across site

Access to Building-Specific Owner lists

Download up to 200 results via search results

Price of PRO

There are two pricing options for PRO:

Monthly: $75

Yearly: $750

PRO renews automatically.

Sign up for PRO

To become a PRO member log in to your StreetEasy account and hover your mouse over 'Work With Us' and select 'PRO' from the drop-down menu.

Clicking on 'PRO' will lead you to a page where you can see the many benefits PRO has to offer. You'll also see the ability to enter in your payment information and select your subscription plan - monthly ($75.00/month) or yearly ($750/year). Once you've selected your subscription and entered your payment information, select 'Upgrade To PRO' and you're all set! You can now enjoy all the benefits PRO has to offer.

The PRO subscription renews automatically and you can cancel at any time.

Steps to becoming a PRO:

Login to your StreetEasy account

Hover your mouse over 'Advertise'

Select 'PRO' from the drop-down menu

Select your subscription - monthly or yearly

Enter your payment information and complete checkout

Cancelling PRO

To cancel your PRO login to your StreetEasy account and hover your mouse over your 'Account' tab to the top right of your screen. Select 'Billing Account' from the drop-down menu and you will see the option to cancel your PRO on the Billing Account page, in the PRO box.

When you cancel your PRO your current subscription will continue until the expiration date and you will not be charged for PRO going forward.

Steps to cancel your PRO:

Login to your StreetEasy account

Hover your mouse over 'Account'

Select 'Billing Account' from the drop-down menu

Select 'cancelhere' to cancel your PRO

PRO Info Page

If you have any general questions, feel free to reach out to us at [email protected]. We are also available to Real Estate Professionals over chat from 9:00-4:00. Please be sure you are logged into your Agent account and maneuver to any web page in 'Agent Tools'.

There's a variety of benefits that PRO has to offer. As a PRO you'll receive the following:

Enhanced Agent Profile

Your SEO-friendly, EnhancedAgent Profile will help you generate more leads and sets you apart from the crowd.

You can have your own StreetEasy.com URL to boost your SEO and help you market yourself on the web.

20% discount on Featured Listings

Promote your listing in front of the largest audience of active New York City buyers and renters.

StreetEasy PRO Branding Throughout the Site

Your name on StreetEasy will have a PRO badge that will follow you throughout the site and set you apart from the competition.

Hide Listing Agent Info from Showsheets

Create showsheets on StreetEasy to send to clients with your information showing and not the listing agent's.

Access Building Specific Owner Lists

Want to market your services in a specific building? StreetEasy PRO allows you to download a complete current owner contact lists. *Limited to 10 building downloads a month

Expedited Customer Service

Your inquiries to the StreetEasy Support team will be prioritized above those without a PRO account.

If you have any general questions, feel free to reach out to us at [email protected]. We are also available to Real Estate Professionals over chat from 9:00-4:00. Please be sure you are logged into your Agent account and maneuver to any web page in 'Agent Tools'.

In order to change the company you're associated with on StreetEasy, please submit a support request with the following:

Current Brokerage

Former Brokerage

New email address

Former email address

Best contact phone number

Once you submit your request our team will follow up and confirm your account has been updated.

Important:Please be sure tonot create a new account on StreetEasy before switching brokerages.

If you have any general questions, feel free to reach out to us at [email protected].

Active listings: Listings that are currently available and on the market

In-Contract listings: Listings where the buyer and seller have entered into contract, but the sale has not yet been made. This status can also be used for rentals that are pending

Recorded Sales: This information comes from the NY City records. These are sales that have closed and have been reported to the city. Sales take anywhere from 6 days to up to 90 days to be reported

Past listings: Listings that are no longer on the market, or have been removed from the broker website. They may be sold, temporarily off the market, or have been taken off the market for other reasons.

If you have any general questions, feel free to reach out to us at [email protected]. We are also available to Real Estate Professionals over chat from 9:00-4:00. Please be sure you are logged into your Agent account and maneuver to any web page in 'Agent Tools'.

To add photos to your listing, simply navigate to your agent/owner tools found in the main navigation bar. Once there, find the listing you want to add the photos to and click on the edit button found next to that listing. From there, select the Photos & Media tab found above the edit form. You will see a few sections on that page, the first one being Photos. Click on the button that says SELECT FILES. You can select multiple files by holding down the CTRL button on your keyboard (Command Button for Macs). After selecting the files, theyll be uploaded one by one until all the files selected are uploaded. You will know it has been completed once you see all of the photos you have selected. Please keep in mind that the file size should be no more than 2MB.Accepted file types: .jpg, .jpeg, .png, and .gifImportant: If your company uses a feed to upload listing information, be sure to not manually update your listing on the site, and update your listing through the feed source.

Please note that we will only accept NJ and NY feeds that meet our accepted criteria. If you would like more information on if your brokerage meets our criteria, please reach out to [email protected] questions or issues unrelated to feeds, you can contact us at [email protected].

If you have any general questions, feel free to reach out to us at [email protected]. We are also available to Real Estate Professionals over chat from 9:00-4:00. Please be sure you are logged into your Agent account and maneuver to any web page in 'Agent Tools'.

StreetEasy keeps all listing history displayed for any listing entered onto the site. This information is displayed in the StreetEasy History section found on the listing page, the property page and also in the Past Sales/Rentals tabs on the building pages. The days on market for a previously-posted sales and rental listing will only reset if the listing has been continuously off-market for 90 consecutive days.

If you have any general questions, feel free to reach out to us at [email protected].

I. Required information for a feed setup request:1) Name of the Main Contact2) Contact Information of the Main Contact3) Brokerage/Company name4) Real Estate License number (if applicable)5) Current listing platform being used6) URL path to the XML feed fileII. Required information for each listing being included in the feed file:1) Listing ID 2) Full address of the property3) Unit Number4) Listing Type5) Asking price6) Listing Status7) Contact Agent information8) Property Type9) Listing Description StreetEasy Preferred Feed Format Zillow Listing Feed Terms

Please note that we will only accept NJ and NY feeds that meet our accepted criteria. If you would like more information on if your brokerage meets our criteria, please reach out to [email protected].

If you have any general questions, feel free to reach out to us at [email protected]. We are also available to Real Estate Professionals over chat from 9:00-4:00. Please be sure you are logged into your Agent account and maneuver to any web page in 'Agent Tools'.

In order to advertise listings on StreetEasy as a real estate agent or broker, you need to make sure your brokerage is set up to advertise listings on StreetEasy.

To find out if your brokerage is setup on StreetEasy, please reach out to your colleagues, broker, or listings department. If you're still not sure if your brokerage is setup on StreetEasy, please submit a request to our support team.

If your brokerageis not set up to advertise listings on StreetEasy, please have your broker click here to submit a request to our Onboarding Team.

Please make sure to include the following in your request:

Email address

Name

Phone number

Brokerage name

Principal broker's name & email address

Number of agents

A copy of your principal broker's New York real estate license

Please specify if your listings are open or exclusive

If you use another listing platform (such as Nestio, OLR, RealtyMX, or RealPlus)

Location of your listings

Once you've sent a request our Onboarding Team will be in touch to continue with the setup of your brokerage on StreetEasy.

Please note that we will only accept NJ and NY feeds that meet our accepted criteria. If you would like more information on if your brokerage meets our criteria, please reach out to [email protected].

If you need additional assistance, please contact our Support Team.

Submit a Request

On many pages on the StreetEasy site you will see a Save button. This button saves the itemand notifies you by email whenever there are any changes. For example:Searches: You will be notified whenever new listings come on the market that match that search, or when there are price changes for listings matching the search.Buildings: You will be notified whenever listings close or come on the market for that building.Listings: You will be notified of price or status changes for a listing.Discussions: You will be notified whenever there are new messages posted to a discussion.

If you have any general questions, feel free to reach out to us at [email protected].

As long as you are registered on our site, youll have access to our custom boundary tool. The custom boundary tool allows you to find listings within your own desired area. Heres how you can use this tool:First, click on Advanced Options and then click on the picture of a map labeled Create a new boundary to open the custom boundary window. You can drag the corners of this rectangle to your desired shape, drag the shape using the circle in the middle, and create more corners by dragging the smaller squares found between two existing corners. Once you create your shape, give it a name at the bottom, then click Add to continue your search with this boundary. Be sure to run the search after creating the boundary. If youdon'trun the search, the custom boundary will not be saved. You can maintain your saved custom boundaries from your Settings page.

If you have any general questions, feel free to reach out to us at [email protected].

You can search for open houses using the Open House Planner or through the Advanced Options section of the search criteria. Additionally, any open house information for a listing is also displayed on the search results pages. You can quickly add the open houses to your planner by clicking on the Add to planner button located next to the open house information on the search results page.

If you have any general questions, feel free to reach out to us at [email protected].

For individuals with specific requirements for home attributes, being able to specify amenities can help refine search results. Therefore, StreetEasy offers a myriad of amenities that allow users to customize their search. First navigate to either the Rentals or Sales search page. From there, click on the Advanced Options link to open up the advanced search options. Youll find the Listing Amenities section and the Building Amenities section right below the Custom Boundary section. Just check off the options youre looking for and click on the Search button when youre done.

If you have any general questions, feel free to reach out to us at [email protected].

First navigate to the StreetEasy Discussions Board found under the Resourcesoption on the main navigation bar. To start a new Discussion, click on the Start a new Discussion" button located in the upper righthand corner of the page. Here you can choose a category from the pull down list, give your comment a subject, enter your comments for discussion and youre all set!

If you have any general questions, feel free to reach out to us at [email protected].

First, make sure you are logged into StreetEasy. Once you are signed in, you can put your listing on hold by suspending your rental or sale from your Owner Tools. When you access your Owner Tools, you will seean orange 'SUSPEND' button next to the listing you paid for.

Selecting the 'SUSPEND' button will put your listing on hold, which means that the days you paid for will also be on hold until you activate the listing again.

If you have any general questions, feel free to reach out to us at [email protected].

On StreetEasy we define the levels of lobby attendance as follows:

Part-time Doorman: A lobby attendant that is present for less than 20 hours per day on average.

Full-time Doorman: A lobby attendant this is present for greater than 20 hours per day on average, typically for 24 hours per day.

If you have any general questions, feel free to reach out to us at [email protected].

Co-ops usually have a few more rules than Condos. At StreetEasy we've started to collect and display these rules on our Co-op buildings and Co-op listings. The rules we track include:

Liberal Sublet Policy: Co-op buildings that have a sublet policy that allows unlimited rentals after 2 or less years of living in the apartment.

Guarantors Allowed: Co-op buildings that allow guarantors to be responsible for unpaid charges.

Co-purchase Allowed: Co-op buildings that allow multiple buyers where one buyer will never occupy the apartment.

Gifts Allowed: Co-op buildings that allow gifts to be used to pay for the cost of the apartment.

Parents Buying: Co-op buildings that allow parents to buy apartments for children in the childs name.

Pied-A-Terres: Co-op buildings that allow owners to live in the unit part-time.

You should always confirm these rules with your lawyer prior to buying. If you find that we have an error, please email us to let us know.

If you have any general questions, feel free to reach out to us at [email protected].

For listings flagged as having an inaccurate bedroom count, we will investigate to ensurethey'refollowing bedroom definition requirements as outlined per the NYC Administrative Code. If a bedroom does not meet all necessary requirements, StreetEasy reserves the right to update the listing and notify the listing agent and/or brokerage of the change.

For your information, below are the requirements for a bedroom per NYC Administrative Code 27-2004, -2076, -2058; and MDL 1-4-18:

Definition: A bedroom is a living room used for sleeping purposes.

Size requirements: Generally, a bedroom must have minimum dimensions of 8 x 8 x 8. A bedroom must also have a minimum floor space of 80 sq feetand must be six feet wide at its narrowest part. However, if the apartment contains three or more bedrooms, half of the bedrooms may have minimum dimensions of 7 x 7 x 7.

Lighting Requirements: All bedrooms must have at least one window that opens to a street, yard, or court on the same lot. The window may also open to a balcony that opens on a street, yard, or court. The total area of the windows in the room must at least be one-tenth the floor area of the room. All required windows must be at least twelve square feet in area.

A room may not be counted as a bedroom if an occupant must pass through it to reach other parts of the apartment.

If you have any general questions, feel free to reach out to us at [email protected].

First, navigate to the Comparables Report page found under the Resources or Agent Resource Center section of the main navigation bar. Once on that page, youll be able to enter the criteria for the search (location, type, price, size, etc).

Once youre done entering in the criteria, click on the Generate Comparables Report button.

Please note that we suggest using broad parameters on the first report and refining it from there.

If you have any general questions, feel free to reach out to us at [email protected].

In order to update your email or password, first navigate to the Settingspage. Youll find a link to this page by clicking on your email address found at the upper right hand side of the webpage. There, you can update your email address and password, and save these changes to the site.

If you have any general questions, feel free to reach out to us at [email protected]. We are also available to Real Estate Professionals over chat from 9:00-4:00. Please be sure you are logged into your Agent account and maneuver to any web page in 'Agent Tools'.

All brokers have the ability to manage their listings on StreetEasy as long as you have created a User Account. Type your name in the search field to find your profile page. Once you reach your page, all of your listings will be shown.

If you are posting MANUALLY (Please see below): Log into your account, (1) Click on Agent Tools Once you arrive at your Dahsboard, (2) Click on listings and find the listing that you would like to alter and then (3) Click on the EDIT link. (4) Go ahead and make your desired changes. (5) Once complete, be sure to click the SAVE TO SITE button at the bottom of the page to submit and save your changes.

If your listings are being sent to use VIA FEED:DO NOT EDIT YOUR LISTINGS ON StreetEasy. Please update your listings via your companys listings department and/or listing management system. Once you do so, your listings will be syndicated to us with your desired changes via your companys Feed.

Please note, floor plans are the only objects that can be manually updated.

If you do not see your listings in your Agent Tools dashboard, please submit a help ticket by contacting us via [email protected].

Please note that we will only accept NJ and NY feeds that meet our accepted criteria. If you would like more information on if your brokerage meets our criteria, please reach out to [email protected].

Posting MANUALLY:

If you have any general questions, feel free to reach out to us at [email protected]. We are also available to Real Estate Professionals over chat from 9:00-4:00. Please be sure you are logged into your Agent account and maneuver to any web page in 'Agent Tools'.

The 421-A Tax Abatement Program was developed to promote the construction of multi-family dwellings by providing tax relief benefits to the owners of the property. The owners of the new property pay significantly lower taxes for the first ten years of the buildings life. In some buildings, the abatements could last up to 35 years. The tax amount is adjusted every other year until they reach the appropriate tax amount. This program is typically applied to new construction Class 2 properties (i.e. condominiums and cooperatives) and new construction Class 1 properties (i.e. one-, two-, and three-family dwellings).

If you have any general questions, feel free to reach out to us at [email protected]. We are also available to Real Estate Professionals over chat from 9:00-4:00. Please be sure you are logged into your Agent account and maneuver to any web page in 'Agent Tools'.

This section will cover the following topics:

What can you search for

Advanced Options

Unique to Sales

Unique to Rentals

Saving a Search

What can you search for

StreetEasy has both Sale and Rental listings and lets you search these listings using our comprehensive search capabilities. You can do a basic search using a location, price range and apartment size to populate results.

Advanced options

You can do an advanced search using amenities, proximity to transportation, school zones, estimated monthly payments and much more. The additional search criteria can be found under the "Advanced Options" button. We also give the option to search for buildings that fit the type of building you are looking for (e.g. Doorman buildings, Green buildings, Buildings with elevators, Buildings with parking, etc).

We also have a quick search box, which is located on the upper right hand side of every page. Using the keyword search or the quick search you can search for the following:

Street Addresses

Schools

Agents

Neighborhoods

Recorded Sales

Unique to Sales

In the advanced search options for Sale listings, you have the ability to search by the maintenance and tax amounts, and the sale type of the unit:

Sponsor Unit

Resale

Foreclosure

Auction Sale

Restricted Sale

Unique to Rentals

In the advanced search options for Rental listings, you have the ability to search for No Fee listings only, By Owner listings only, and for certain building requirements (e.g. if board approval is required, or if the unit is a sublet).

Saving a Search

You can save your search and receive emails whenever a new listing is uploaded that meets your search criteria. Once your search results are shown, click on the Save button towards the top of the page. If you do not yet have an account or are not signed in, you will be prompted to do so.

If you have any general questions, feel free to reach out to us at [email protected].

Feeds are data files filled with information that we interpret, process and translate into an easy-to-read format. Feeds can contain all types of data. In our case, Listings Data and Real Property Data.

Majority of the data provided to us is about listings which is what we provide to our vast base of users.

Please note that we will only accept NJ and NY feeds that meet our accepted criteria. If you would like more information on if your brokerage meets our criteria, please reach out to [email protected].

If you have any general questions, feel free to reach out to us at [email protected]. We are also available to Real Estate Professionals over chat from 9:00-4:00. Please be sure you are logged into your Agent account and maneuver to any web page in 'Agent Tools'.

We accept Feed Files on a per company basis. We do not accept individual agent feeds unless the agent is an individual broker.

Please note that we will only accept NJ and NY feeds that meet our accepted criteria. If you would like more information on if your brokerage meets our criteria, please reach out to [email protected].

If you have any general questions, feel free to reach out to us at [email protected]. We are also available to Real Estate Professionals over chat from 9:00-4:00. Please be sure you are logged into your Agent account and maneuver to any web page in 'Agent Tools'.

Condominium The type of ownership in real property where all of the owners own the property, common areas and buildings together, with the exception of the interior of the unit to which they have title.

Cooperative An apartment building or a group of dwellings owned by a corporation, the stockholders of which are the residents of the dwellings. It is operated for their benefit by their elected board of directors. In a cooperative, the corporation or association owns title to the real estate. A resident purchases stock in the corporation which entitles him to occupy a unit in the building or property owned by the cooperative.

Condop Real estate agents and brokers often use the term condop to refer to co-op buildings that have rules and by-laws similar to that of a condominium. The freedom to sublet, easy board approval, and less stringent rules are characteristics of a condo that have been adopted by a co-op. Closing costs will be similar to that of a co-op (significantly lower than condos) and the buyer will be purchasing shares in a corporation rather than real property.

The legal definition of a Condop is: A building that has been split up to provide both commercial units and residential units. The residential units are controlled by a Co-op corporation and are usually located above the commercial units located on the lower floors. These commercial units are completely separate from the Co-op units and are typically retail spaces, garages or any other commercially oriented businesses.

If you have any general questions, feel free to reach out to us at [email protected]. We are also available to Real Estate Professionals over chat from 9:00-4:00. Please be sure you are logged into your Agent account and maneuver to any web page in 'Agent Tools'.

Well be rolling out innovations to Premier Agent across the U.S. throughout 2018.

Were connecting you live with buyers and sellers who are ready to talk to you. Chasing down leads and trying to find that extra hour in the day to follow up is on us. Well call you with leads who are ready to talk, so you can focus on building relationships at hello.

Q: Why is Zillow Group making these changes to Premier Agent?

A: With todays on-demand economy, home shoppers expect immediate responses to their inquiries. Directly connecting you with validated leads by phone is our solution to meet home shopper expectations while giving you the quality leads your business needs to thrive.

Q: How will this new version of Premier Agent work?

A: After a home buyer or seller makes an inquiry on a StreetEasy, Zillow, or Trulia listing (and later RealEstate.com), well verify the lead is actively looking to buy or sell and not yet working with an agent. Well then call you directly to connect you to this validated lead.

When you answer our call, well ask if youre available to talk. If you accept, well introduce you to your new connection and transfer the call to you. Also, an automatic My Agent relationship is established, so youll appear as the only buyers agent on all for-sale listings viewed by the connection.

If you miss the call, well try the next agent as determined by Premier Agent Advertising share of voice. Dont worry we'll try you again with the next connection opportunity. Ultimately, we'll serve you connections in proportion to your share of voice.

Q: How are connections different than the leads Ive been receiving?

A: A connection is a validated lead we have directly introduced you to by phone. Your connection is strengthened with an automatic My Agent relationship, so youll appear as the only buyers agent on all for-sale listings viewed by the connection.

Q: What is a validated lead?

A: Validated leadsaren'tjust any leads a lead is validated to ensurethey'reready to work with you. We define a validated lead as a home shopper who is:

actively looking to buy or sell a home

not yet working with an agent

ready to speak to an agent

Q: What does this mean for me?

A: With this new process, well directly connect you with validated home shoppers by phone. Instead of chasing leads, you have more time to focus on what matters building relationships.

Q: What will I need to do differently?

A: All you need to do is answer our calls. In order to get the most out of your Premier Agent Advertising investment, you should aim to answer our calls at least 75 percent of the time. If you do miss a call, youwon'tlose your place in the queue, and we'll try you again with the next connection opportunity.

Q: Will my lead volume change?

A: Yes, your lead volume may change; however, youll continue to receive leads in proportion to your Premier Agent Advertising share of voice. Were now focusing on quality over quantity. Each lead you receive will be validated, ready to speak to you and directly connected to you by phone.

Q: When will this be available in my area?

A: We will be rolling this out across the U.S. throughout 2018. Check to see if lead validation is available in your ZIP code or call your Premier Agent Business Consultant.

Q: Will this new version of Premier Agent be available for all Zillow Group sites?

A: These changes currently affect leads submitted on StreetEasy, Zillow, and Trulia. RealEstate.com will be added at a later date.

Q: What happens to duplicate leads?

A: Were cleaning up duplicate leads. When we receive duplicate leads (i.e., a single home shopper who submits multiple inquiries on multiple properties without selecting a specific agent), we bundle them together and give them to a single agent.

Q: How do you determine which agent to call?

A: When a home shopper clicks Contact Agent, we immediately start working to connect them directly to a Premier Agent or team based on Premier Agent Advertising share of voice. If an agent misses this call, we then call the next Premier Agent until we successfully make a connection.

Q: What happens to leads who specifically select me from the agent finder on Zillow and Trulia (not available on StreetEasy)?

A: On Zillow and Trulia, if a home shopper selects you from the agent finder, we will attempt to directly connect you over the phone. That lead is yours even if you miss our call. Wewon'tsend that lead to another agent. Well send you notices with contact and follow-up information.

Q: How will you contact me?

A: When we have a validated lead who is ready to speak with you, we call the phone number associated with your agent account. Well call you from (206) 539-0456. We recommend you (and your team members if youre a team leader) save this number as a contact in your phone.

Q: What if I miss a call?

A: We know youdon'twant to be tied to your phone. If you miss our call,don'tworry. Youwon'tlose your place in the queue, and we will call you with the next potential connection.

Q: What if I never answer a call?

A: Youdon'thave to answer every call. However, to receive your Premier Agent Advertising share of voice, you should aim to answer 75 percent of our calls. You will receive the leads who specifically select you regardless of whether or not you answer our call.

Q: What happens when I answer a call?

A: When you answer our call, we have a validated lead who is ready to speak to you. Youll hear a recorded message asking if youd like to connect. If you accept, well give you information about the home shopper then transfer you to your new connection. If you decline, well send the next potential connection to you.

Q: Between what hours will you call me with potential connections?

A: Well call you with validated leads within your time zones normal business hours: Monday through Friday from 8 a.m. to 8 p.m., Saturday and Sunday from 9 a.m. to 7 p.m.

Q: What notifications will I receive about a new connection?

A: When you accept our call, youll receive a text with contact info and property details. After we introduce you to your connection, youll receive a Premier Agent App push notification and the connection will show up in your Premier Agent CRMs inbox.

Q: When will a My Agent relationship be created and for how long?

A: When you answer our call and speak with a new connection, a My Agent relationship is automatically established and will last for 30 days. With My Agent, you will be the only buyers agent listed when your connection visits a listing on StreetEasy, Zillow or Trulia. Unique to StreetEasy, the next time that connection visits the site or app, theyll see an onsite message with your information making sure you know the person you connected with is a buyers agent.

You may send your connection an invitation to extend the relationship. Note: you must send an invitation for each platform. The My Agent relationship does not currently carry over between brands.

Q: How will these changes to Premier Agent impact teams?

A: Team members will receive validated leads based on the routing rulesyou'veset up on our Premier Agent CRM. Without routing rules set up, we will not know which specific team member to call. We recommend using broadcast routing for both email and phone leads. With broadcast, well simultaneously call up to five agents on your team. The first agent to answer and accept gets the connection. Learn more here.

Q: Can my team continue using an Inside Sales Agent (ISA)?

A: Yes, you may still leverage your ISA. We recommend using your ISA to strengthen the relationship after a team member makes a new connection by following up with that connection on the team members behalf. If your ISA typically fields every lead, be sure they manually assign each lead to the correct team member so that the proper My Agent relationship is established. Learn more here.

Q: I already use Premier Agent Concierge. How is this different?

A: Premier Agent Concierge will still validate that the lead is actively looking to buy or sell a home and ready to speak to an agent, but will now connect you live by phone.

Q: If I already use Concierge, will you continue scheduling appointments for me?

A: No, we will no longer schedule appointments for Premier Agents with this new process.

Q: Will the Concierge feature Respond First still work?

A: No. Because we are directly transferring validated leads to you, Respond First will be disabled.

Q: How do I know I'm getting what I paid for?

A: The number of leads sent to you will still be based on your Premier Agent Advertising share of voice. We will also email you a monthly report that shows you the total number of incoming leads, as well as attempted and successful connections.

Q: May I opt out and receive leads as before?

A: No. Premier Agents may not opt out of this new process. By directly connecting you with validated leads, were saving you time and helping you build relationships.

Q: What happens to leads whoaren'tvalidated?

A: We will continue to work with leads who are not ready to speak to an agent. They will only be connected to an available Premier Agent once we determinethey'reready.

Q: Will Tech Connect and my third-party CRMs still work?

A: Yes, if your team is using our Tech Connect program for third-party CRMs, leads will be sent to those tools after a connection has been made. Reevaluate these third-party routing rules or other customer workflow options within your CRMs so theydon'tconflict with the routing rules you have set up on our platform. Were upgrading Tech Connect so that when you use our routing rules or manually assign a validated lead to an agent, those assignments will flow down to any linked CRMs.

Q: Will my auto-responders, bots and third-party call centers still work?

A: Auto-responders, bots, and third-party call centers will no longer work properly for StreetEasy, Zillow, or Trulia leads that you are connected with through phone calls. If you choose to continue using third-party services, make sure the follow-up calls or messages reflect thatyou'vealready spoken to this connection.

If you have any general questions, feel free to reach out to us at [email protected].