SupportNinja Company Culture
SupportNinja Culture
This score is derived from employee ratings & reviews3.8/5
SupportNinja's Overall Culture is rated B
Top Rated Culture Dimensions
CEO Rating
A+Environment
A+Leadership
B+Outlook
B+Work Culture
B+SupportNinja CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Connor Tomkies
88 /100
See More
Diversity at SupportNinja
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterWomen at SupportNinja
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterSupportNinja eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 35%Top 35% of Similar Size Companies on Comparably
Recommend to a Friend?
49
SupportNinja employees are 49% more likely to recommend SupportNinja as a great place to work
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Working at SupportNinja
Working at SupportNinja is rated average by 6 employees, across various culture dimensions. SupportNinja employees are most satisfied about CEO Rating, Environment, and Leadership categories, putting SupportNinja’s culture in the Top 35% compared to similar sized companies on Comparably and in the Top 30% compared to other companies in Austin. See below in detail how working at SupportNinja was rated by employees.
Overall Company Culture at SupportNinja
B
Overall Company Culture at SupportNinja is rated B
Last updated months ago
Top
35%
SupportNinja ranks in the Top 35% of other companies on Comparably with 11-50 Employees for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterSupportNinja Employee Reviews
Out of 6 SupportNinja employee reviews, 100% were positive.
| Positive Reviews | 100% |
|---|---|
| Constructive Feedback | 0% |
Positive Reviews From SupportNinja Employees
- What did you like most about the interview process?It was a good experience.
- What makes you most happy at work?My team and knowing that I come in and make changes for the good.
- What is most positive about the culture and environment at your company?The support we have for our team and the support we provide for others within the company.
SupportNinja Company Information
SupportNinja Company Overview
Outsourcing Solutions for the worlds leading Startups.
| Headquarter | 701 Brazos St., Suite 1616 Austin, TX 78701 United States of America |
|---|---|
| Website | www.supportninja.com/ |
| Founding Date | 2014 |
SupportNinja Employees
6 employees at SupportNinja have reviewed SupportNinja across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 6 SupportNinja employees give their leadership a grade of B+, or Top 20% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at SupportNinja are mostly dissatisfied with their total compensation at SupportNinja, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at SupportNinja are pleased with their team. 6 Participants grade the quality of their coworkers a B. The majority believe the meetings at SupportNinja are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at SupportNinja believe the environment at SupportNinja is positive. Most Participants believe the pace of work at SupportNinja is comfortably fast. About 100% of the employees at SupportNinja work 8 hours or less.
Overall, the employees at SupportNinja are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining SupportNinja - Employee Onboarding
The prevailing opinion from Comparably users in Austin about their company is that it was very prepared on their first day. Austin employees concluded that their overall onboarding experience was positive. 76% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
SupportNinja KPIs and OKRs
Employees’ understanding of SupportNinja's KPIs and OKRs is essential for its success. Out of 1 SupportNinja employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
SupportNinja CEO & Leadership
SupportNinja CEO - Connor Tomkies
88 /100
Connor’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 5% compared to the CEOs of all other companies in Austin. Under Tomkies’s leadership, SupportNinja employee respondents are most happy about their Environment and the company’s Leadership. Compensation and Perks And Benefits are two areas, according to respondents, where SupportNinja could stand to see real improvement.
SupportNinja Leadership
The SupportNinja Executive Team is rated a “B” and led by CEO Connor Tomkies, Chief Operations Officer Craig Crisler, and CST (Chief Sales Trainer) James Thomas
Connor Tomkies CEO / President
Connor Tomkies serves as the CEO / President of SupportNinja.
Craig Crisler Chief Operations Officer
Craig Crisler serves as the Chief Operations Officer of SupportNinja. Craig started at SupportNinja in September of... read more
James Thomas CST (Chief Sales Trainer)
James Thomas serves as the CST (Chief Sales Trainer) of SupportNinja. James started at SupportNinja in February of 2018.... read more
Diversity & Inclusion at SupportNinja
The Diversity score provides insights into how diverse employees feel and rate their work experience at SupportNinja across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
SupportNinja PTO
SupportNinja PTO policy is a critical component of the benefits package offered to employees.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
SupportNinja Careers
SupportNinja Jobs
No Recent Jobs found for SupportNinja on Comparably
Mark that you are interested and we will alert you when there are new positions available listed on Comparably
Let SupportNinja Know You Want To Work There
Frequently Asked Questions regarding SupportNinja
What is SupportNinja address?
SupportNinja location is at 701 Brazos St., Suite 1616
Who is the CEO of SupportNinja?
SupportNinja CEO is Connor Tomkies, their score by employees is 88
What is SupportNinja eNPS?
The eNPS for SupportNinja is 49
Who is SupportNinja leadership?
Craig Crisler & James Thomas are part of SupportNinja leadership, Connor Tomkies is the CEO
Does SupportNinja allow employees to work from home?
100% of the employees of SupportNinja report that they work fully remote
×