Surkus FAQs

In order to reward our most loyal and active Surkus members, we have launched a new and improved Surkus VIP Program!

As a Surkus VIP, you will receive exclusive benefits including upgraded event experiences, access to VIP-only events and priority selection to all Surkus events.

While we have exclusive VIP-events that only VIPs can attend, we unfortunately do not have slots to accommodate all of our members. In these cases we randomize the selection process and do our best to cast different members so everyone has an opportunity to participate.

Surkus members that signed up for an account prior to August 13, 2018, do not require a password. Simply sign back in by clicking "Continue with Facebook."If the app still prompts for login credentials, sign in using your Facebook login credentials.

For those who have a password, but can't remember it, you can always retrieve it by using the "forgot password" feature here - https://members.surkus.com/forgot-password.

Just enter the email address associated with your Surkus account and a link to set up a new password will be emailed to you.

Its easy! Just complete three events with Surkus, and youll earn VIP status for 90 days. For every new event you complete while your VIP status is active, youll earn 30 additional days as VIP to your remaining time.

If you no-show, for an event after confirming that youll attend, itll be harder to achieve VIP status. For every no-show youll need to complete one additional event to advance towards VIP.

Please contact our support team at [email protected] with a little information telling us why, so we can know if there is anything we can do to keep you or understand why you would like to go.We are sorry to see you go and we hope we can convince you to stay!

Yes, if you were a VIP the day that we launched the new VIP Program, then you are automatically a VIP in the new system.

To unsubscribe from general emails from Surkus you can go to: Profile > Notifications. You may still get a few emails within the next 48 hours.

You can also use the 'unsubscribe' link in the footer of the marketing emails.

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Alternatively, you can go to your Profile > Event preferences > Turn off any event types you know you will not go to or be interested in. This will limit the requests from Surkus to only those you are interested in.

At this time Surkus only allows transfers to verified PayPal accounts. No other payment providers are accepted at this time.

Brands, agencies, nightclubs, restaurants, and venues partner with Surkus to deliver crowds to their unique event or venue. We work together to confirm your attendance and provide extra perks you would not otherwise have access to such as VIP treatment, free admission, exclusive offers, complimentary food and beverages, and so much more!

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Events:

Surkus offersreal-world events in many major cities like Los Angeles, New York, Chicago, Miami, Hong Kong and Dubai. We are continuously working to add more events in cities near you.

We also offer digital experiences that are typically influencer campaigns, product testing, or other unique opportunities. These allow you to participate in events from the comfort of your own home.

It's very important that each member carefully review each event before making their availability selection. We want to make sure every member has the best possible experience not only at the event, but with our app.

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Requirement Items (To-Do List):

Each event has a required list of items that need to be done in the app in order to be completed for an event. Rewards designated for events are only credited to those who complete all the required items. You can find the list of required items by clicking on your event and reading through the event details. You can read more about Surkus events here.

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Surkus Rewards:

Some Surkus events offer a monetary reward once all required steps are completed. These rewards will be sent via PayPal. You can read more about Surkus rewards here.

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VIP Program:

In order to reward our most loyal and active Surkus members, we have launched a new and improved Surkus VIP Program!As a Surkus VIP, you will receive exclusive benefits including upgraded event experiences, access to VIP-only events and priority selection to all Surkus events. You can read more about the VIP program here.

We are no longer using the old member rating system. Our new Surkus VIP Program has taken its place. This much simpler process makes it easier for members to achieve VIP status by participating in and completing three events.

This straightforward process makes it easier as members no longer need to respond to every invite, or fear that canceling on an event will hurt their rating.

Once you have a balance on your account, be sure to link your PayPal account to your Surkus account and follow the steps below:

Go to your profile and press "Balance".

Once you have $5 or more in rewards the transfer button will become available.

You will be prompted to confirm your PayPal account linked to Surkus.

Once you press transfer, you will see a processing to complete status within a few minutes.

If your VIP status expires, youll have to complete three future events with Surkus to unlock VIP status again. For each no-show, youll need to complete one additional event to progress towards VIP status.

Once you've marked yourself as available for/interested in an event, you will then get a notification if you are selected. It will then appear in your "Upcoming" events and the event show a green check mark that says "You're in!".

If you the event is "At Capacity", but you see that your status is "You're in!", you are still confirmed for the event.

In order to be able to fully register your account on our platform, we do require your location in order to best match you with event invitations in your area. Additionally, most real-world events require a check-in that capture your location.

You can add Surkus events to your personal calendars in order to set reminders for yourself.

Open the Surkus app and navigate to "Events"

Click on the event to open its detail page

Click on the "calendar" line that displays the event's day and time

A new modal will open asking you to select your device's calendar (iOS or Google)

Select your calendar, login, save the event

That's all there is to it. Please see the image below for a visual guide.

Unfortunately, we are limited to the institutions that work with Plaid. If yours is not shown, we ask that you try a different one. We will not be able to add new institutions thataren'tlisted.

You can start the verification process in one of two ways:

Navigate to your Profile section of the app

Go to Linked Accounts

Scroll down to Connect Your Credit Card (Connect To Plaid) and follow the on-screen prompts

or...

Show your interest/availability for a Verified by Plaid event

Agree to participate by selecting to verify your account

Follow the on-screen prompts to Connect Your Credit Card (Connect To Plaid)

Simply put, linking your credit card allows us to verify your purchase, prevent fraud and payout larger rewards. For some events and offers, we will be asking members to purchase items, and in turn, get reimbursed for said items. We need to have these members verified so we can confirm with certainty that they are who they say they are and actually have made the purchase as required.

To remove your card/bank from Surkus verification, please send a request to [email protected].

If you have previously linked a card with Plaid/Surkus and wish to change it, please send a request to [email protected].

Surkus stores limited personal information in order to validate identity (name, email, address and the last 4 digits of an account). Surkus also stores the information related to the actual transaction used in the verified purchase. Surkus does not store the full users account numbers, nor their balance, history, or other financial information. Surkus does not ever see a users bank account or credit card info (this is all secured by Plaid).

No, being Verified by Plaid is not a requirement to become a Surkus member. However, there are some high-value events and offers that will require validation in order to participate. Non-verified members will continue to be eligible to participate in non-verified events.

Plaid is an application development software designed to allow applications to connect with the bank accounts of users, providing them with access to banking data while reducing risk and validating ownership of such accounts. It is used by companies such as Venmo, Robinhood, Coinbase, Betterment, and Acorns, among other secure institutions as a means to verify users identities and transactions. For more information, please visit Plaids site ( https://plaid.com/security/ )

Los Angeles, Chicago, New York, Miami, Boston, San Francisco, San Diego and Hong Kong

Yes! When viewing the guestlist for any Surkus event, you can see which members currently have VIP status. VIPs are designated with a gold circle around their profile pictures.

Nope! We took into account your old event completions when we created the new rewards program, so you don't lose any credit you gained for going to past events.

In order to be rewarded, you must complete all the items in the "Required Items" list during the event. Please be sure to read all event details to fully understand what is required for that specific event.

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Please be sure your phone is fully charged, you have a proper cellular connection, and data plan (we do not require our clients to provide WiFi).All steps must be completed in the app in order to be completed and rewarded for an event.

If you cancelled an event after clicking "I'd like to go", you are no longer able to attend the event. Your spot was likely filled moments after you confirmed you were not attending.

If you clicked "No, I can't make it" originally, the event will appear in the "Near you" event feed. You can then click "I'd like to go" and await selection.

Ambassadors are the on-site point of contact for the event's hosts and members at some of our events. They can oversee the event and report any inappropriate behavior. Ambassadors are also there to help you with getting to the venue, check in issues, or any question that may arise during an event. Members are able to contact an ambassador an hour before and an hour after an event through a direct message on the app.

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To become an Ambassador you must be in good standing (good member rating, positive reviews from other Ambassadors, little to no cancellations, "no-show", or "did notcomplete" events) and must have completed at least 30 events.

You may apply for an account review .

If you were selected for an event and were not able to get tickets or admission into the event through the third party (Eventbrite, etc.), please contact us at [email protected]. Do not cancel yourself from the event as this will impact your member rating. We can help you with any event modifications.

Yes! The Get your friends in share link lets anyone not already on Surkus sign up and respond yes to the eventyou'vebeen invited to immediately. The Get your friends in link also adds them as your friend on Surkus and puts them at the top of your friends invite list, so you can see thatthey'regoing.

The regular share link on the main event page lets you share the event with others whoaren'ton Surkus that you think would like the event. If they sign up, theywon'tbe added as your friend (so use this link if youre promoting an event to a bunch of social media followers youdon'tknow)!

If your friend is already a Surkus member, you can invite a them by going to the event page. On the top right hand corner there is an icon with a plus sign that you click on to invite a friend. If your friend is a good match for the event and has not already been invited, you will be able to select them from the list shown.

If your friend is not a Surkus member, please click Invite them to this event! and it will prompt you to text or email your friend. This will send them the public URL to that event and have them sign up for Surkus. Once they are a fully set up Surkus member, it will take them back to the original event to be able to show her availability.

iPhone:

Android:

Surkus offers a variety of real-world events and digital experiences. Surkus will send you invites based on your event preferences and location. Your invites are located at the top of the Surkus app homepage ("Invites" tab). You will also see events listed under the "Events". These are just events in your area that we are surfacing for you.

If you are interested in an event, select "I'd like to go!". If selected, Surkus will send you a push notification and/or email letting you know "You're In!". We suggest having at least one notification setting on to ensure you are notified that you have been selected. You will also see a green icon that says "You're In" below the event.

In order to "complete" your attendance,please be sure to do all the "required Items."

If you are no longer able to attend an event, you cancel yourself from an event as well.

We can get your event on your platform in as little as 24 hours or have it live in the feed for up to 2 weeks.

If the event has not started:

On the event details page in the App, you will find a button that reads "I can't make it after all." Just press that, and your spot will be released to another Surkus member. Be sure to cancel your selection at least 15 minutes before the start of the event or sooner as you will not be able to after that time and you will be marked as a no-show.

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If the event has started:

When you agree to attend an event, you are agreeing to any consequences of not showing up and/or being able to perform the required to-do list to qualify for the event Surkus rewards. We can not update or change your status if you can not make an event or complete the required verification steps after it has already started for any reason.

If you use the on-app invite, well save your friend a spot! The event will also show up at the start of their invites feed when they check the app, so theywon'thave to search for the event in their invites or explore feed. Well also tell you the status of the invite at the top of the Get your friends in list (if your friends have seen it and if theyve responded).

Some events have very specific targeting and require manual approval for each attendee, so wecan'tguarantee your friends will be eligible.

Another reason you may not see this feature on an event is that some events are not exclusively Surkus-only events. For these events, youwon'tneed us to hold spots for your friends as they can likely attend through other avenues (or sign up for Surkus and grab their own spot!)

If your check in/out is "In Review", this means your physical location was too far from the event location when you checked-in/out on your app. If your location shows further then one street block from the venue, your check-in/out will be rejected. If you check-in/out within venue, your submission will be accepted automatically.

Instagram posts will be in an "In Review" status until the 24 hour grace period to post has passed. Please note, your post will be rejected if your Instagram is not public.

Screenshot/Photo uploads will be "In Review" until a member from Surkus reviews the upload for the necessary requirements.

It may take our team up to 48 business hours to review your submission.

Members whose attendance is recorded as "Did Not Complete" are not eligible for rewards/payments for that event.

This may happen because:

There were multiple "Required Items to Complete" and one or more steps were not completed and/or submitted to the app on time.

You were asked to leave by the host/venue due to misconduct

If you've been marked as "Did Not Complete" andbelieve that this has happened due to an app error, please contact us within 48 hours of the event's end time. Yourrewards and completion are subject to review and are not guaranteed once an event is closed. Your attendance cannot be modified after 48 hours and you will not be rewarded.

Surkus connects people to the brands and events tailored to their interests.

Our platform makes setting up your event easy. Just tell us about your event or campaign, and we'll target you to your ideal, highly engaged audience.

Tell us about your event.You let us know your target audience, number of attendees, and desired outcomes like posting on social media or filling out a survey.

We match you with people who want to go. Our proprietary algorithms do all the work to find your audience who are interested in your event.

We get those people to your event.We deliver your ideal audience that shows up on time, participates throughout, and stays as long as you need them to.

You get detailed feedback from attendees.We provide unique insights & analytics into who attended, their engagement, and their review of your event.

Using unique technology, the Surkus platform curates a targeted group of tastemakers for client events - whether that be nightlife, comedy shows, classes, product launches or a digital campaign. In turn, Surkus members are invited to explore and discover these new experiences, with invitations tailored just for them.Surkus reports on engagement and allows communication between clients and members before, during and after the campaign. Learn more by contacting [email protected]

We play best with the experiential marketing events space.

In order to change or update your Instagram account you must complete the following steps via the web (not on the app):

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Go here, https://members.surkus.com/profile/social (login if needed). Alternatively: Profile > Social Accounts

Locate the Instagram field and click on the pink x (far right side)

Answer the prompt to de-authorize your old account

Then, if desired, associate a new account

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Please note, you will only be able to de-authorize your current account if you are not selected for an event that requires an Instagram post. Additionally, changing your Instagram could impact your ability to be selected for future events that require a certain number of followers.

If you're having trouble, please confirm your location services for Surkus are turned on. You might have turned on a strict background refresh feature on your device. This occurs when you select to have all background location syncs be done on your device instead of the application (Surkus). This is required for us to confirm your location to be accessed for each event.

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iPhone iOS SURKUS App Permission Settings:

Set location permissions for the Surkus App to "Always" or "While Using the App" and Background App Refresh for the Surkus App to 'On' as displayed below by accessing Privacy -> Location Services -> Surkus from your device Settings.

If you continue to have issues with your location try the following:

Settings > General

Background App Refresh > On > Wifi & Cellular Data

Go back to Settings > General > Restrictions

If the top of the page reads "Enable Restrictions" no further steps are required.

If the top of the page reads "Disable Restrictions" follow the next step.

Location Services > SURKUS > click "While Using the App" or "Always"

Please keep in mind that battery saver mode will re-enable this restriction so you may need to charge or turn Battery saver mode off to use Surkus features.

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Android SURKUS App Permission Settings:

Settings in top right corner

Apps

Find Surkus - This will open the "App Info" page for Surkus

Click Permissions

Enable Location

In order to switch PayPal accounts, you must have a balance in your Surkus account. If so, you will see three dots next to your email address that you can click and edit the email address associated to the PayPal account.

We are always accepting applications for new Ambassadors.

To become an Ambassador you must be in good standing (good member rating, positive reviews from other Ambassadors, little to no cancellations, "no-show", or "did notcomplete" events) and must have completed at least 30 events.

You may apply for an account review here.We will reach out to if we would like to move forward with your application.

Members whose attendance is recorded as "Did Not Start" are not eligible for rewards/payments for that event.

This may happen because:

None of the "Required Items to Complete" were done.

If you've been marked as "Did Not Start" andbelieve that this has happened due to an app error, please contact us within 48 hours of the event's end time. Yourrewards and completion are subject to review and are not guaranteed once an event is closed. Your attendance cannot be modified after 48 hours and you will not be rewarded.

Each event will have specific instructions and guidelines. If you do not show up to an event, you will receive a "Did Not Start" email.When you agree to attend an event, you are agreeing to any consequences of not showing up and/or being able to perform the required to-do list to qualify for the event Surkus rewards. Additionally, not showing up will lower your member rating.

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We suggest cancelling an event to reduce the impact on your member status.

When you are selected for an event and you confirm your attendance. You will be notified in the event description of the time and location to check in and out of the event. Every event is a little different so the requirements will be different and we ask that all members carefully read all instructions before getting to the event so you know what to do.

Where do I see the check-in/out options?

There are two places to find the check-in/out option:

1.Go to the "My Events" section

Check-in/out option will appear right bellow the event.

2. Click into the specific event page

At the top of the event details you will see the option to check-in/out

There are a number of reasons why you may not be selected for events that you have received an invite for such as:

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The event may have been filled as there is a limited number of spaces and there are many Surkus members who are interested in attending/ participating

You might have expressed that you are not interested in the particular type of event

The event's host is looking for a specific crowd of people with particular interests

You are not within the age range required/requested by the host

You have too many no-shows affecting your ability to be selected

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Here are some suggestions to give you a better chance of being selected:

Surkus makes selections based on your device's location. We recommend giving Surkus Location/Background App Refresh permission this way you can be available to receive event invites.

It is important for our host and Ambassadors to be able to recognize you to be able to confirm your attendance; be sure to use an up-to-date photo of yourself as your profile picture. Using pictures of pets, scenery or other non-identifiable images may hurt in the selection process.

Unless "arrive anytime during the event" is explicitly stated in the event details, you must arrive on time. Surkus is unable to guarantee access if a member is late, and further, you may miss the check in window on the app and therefore may not be completed for the event.