Swift Shift FAQs

1. Go to the main menu by selecting your profile

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2. Go to "Settings"

3. Turn on/off the types of notifications you'd like to receive

Marketing email: Promotional emails regarding latest features, updates, and contests

System email: Email news related to your upcoming schedule, available shifts, and any changes

Text messages: text/SMS alerts sent to your phone (typical data rates apply)

Shift reminders: adjust when you'd like to receive a reminder regarding an upcoming scheduled shift

4. Set your Do Not Disturb when you want to turn off all notifications between certain hours of the day

5. Click "Save" on the top right corner to save your changes

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1. Select the "Employees" tab in the left-side menu panel to access your list of employees

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2. Type in the name of the employee you'd like to invite

3. Select the specific employee youd like to invite and click the Invite option near the employees name

4. Send your invitation to SWIFT SHIFT by selecting "Invite"

5. The employee will then get an invite email from you.

Note: the Invite button only shows up for field employees that have never used SWIFT SHIFT. We also recommend inviting all of your field employees to the platform.

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The schedule tab allows you to search, sort and navigate the date range,so that you can set the view to your preferences and easily find the shifts you're looking for.

1. Select the "Schedule" tab to access all shifts

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2. Use the Search bar to search for a specific shift by caregiver name, client name, role, etc

3. Use the calendar filter to filter shifts for a specific date

4. Click on each column header to sort by ascending or descending order for each column (an arrow indicator will appear next to column header)

5. Select the specific shift line to see shift details

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1. Go to the "Employees" tab andselect the "+" add button at bottom right of the page to create a new employee

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2. Complete all applicable fields in the corresponding tabs (Personal, Address, Details), and click "Create"

3. To edit information for an existing employee: select the specific employee, click the Edit (pen icon) button to make changes in the appropriate sections, and select "Update" to save your changes

4. To remove/delete an employee: click theDelete (trash can)button. You will be prompted to confirm your deletion

Pro tips:

Once an employee account has been deleted, they will no longer have accessto see available shifts posted by the office

Did you delete an employee by mistake? We can help! Contact us at [email protected]

We hope you find this article helpful. If you still have additional questions, reach out to us anytime at .

Your comments help us improve. Wed love for you to be an active part of the Swift Shift Support Community and let us know if you found this articlehelpful or not by liking, disliking and/or leaving your comments below.

1. Select the shift that you've applied to (with status as "Pending")

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2. Within the shift details, select the gray "WITHDRAW" button to withdraw from the shift

3. The shift status will return to "OPEN"

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1. Select the "Schedule" tab to access all shifts

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2. Add a new shift by selecting the "+" add button at the bottom right of the page

3. Enter in all applicable shift details for each section

Reminder: Leave the "Assign Caregiver" field empty to post the shift as an open shift.

Pro tip: After you've finished filling out your shift details, click on the "Caregiver" field to see a list of caregivers that match the requested job role and are available to potentially work the shift.

4. Click "Publish" to post the shift

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1. The agency that posted the open shift has been notified of your shift application

2. Someone from the agency will review your application and be in touch. You will receive a notification (via email, push notification, and/or text) from Swift Shift if you've been scheduled on the shift.

Need to adjust your notifications? Find out more here.

We hope you find this article helpful. If you still have additional questions, reach out to us anytime at [email protected].

Your comments help us improve. Wed love for you to be an active part of the Swift Shift Support Community and let us know if you found this articlehelpful or not by liking, disliking and/or leaving your comments below.

1. From the "Schedule" tab, select the specific shift you want to cover

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2. Scroll to the bottom of the "Shift data" tab and select "Cover"

4. Select "Cover" again when the confirmation message prompts. The previously scheduled employee will be removed from the shift, and the shift will be published as an open shift

We hope you find this article helpful. If you still have additional questions, reach out to us anytime at .

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1. From the "Schedule" tab, select the specific shift that has an application for review

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2. Within the shift details, select the "Candidates" tab

3. Review the candidate(s) by clicking on the dropdown arrow next to their candidate card to view their full profile

4. Click "Assign" to schedule the employee on the shift

OR click "Deny" to reject their application and provide a rejection reason.

We hope you find this article helpful. If you still have additional questions, reach out to us anytime at .

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1. From the "Schedule" tab, select the specific shift you want to add/adjust pay rates for

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2. Click on the Edit (pen icon) button to make changes to shift details

3. Enter an amount in the "Pay rate" field and a duration in the "Billing cycle" field. Select "Update to save your changes

We hope you find this article helpful. If you still have additional questions, reach out to us anytime at .

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1. Go to the "Clients" tab and select the "+" (plus) button at bottom right of the page to create a new client

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2. Complete all applicable fields in the corresponding tabs (Personal, Address, Details), and click "Create"

Pro tips:

Make sure to provide robust client details (within the Details tab) for your field staff to have all the information to make an informed decision. Include required skills, pay rates, pets, smoker/nonsmoker, etc.

Leverage the "Case Owner" field to assign yourself if you oversee the client case. This will allow you to easily filter and find your specific clients in the Schedule tab. Click here to learn how to assign yourself as a case owner.

3. To edit information for an existing client: select the specific client, click the Edit (pen icon) button to make changes in the appropriate sections, and select "Update" to save your changes

4. To remove/delete a client: click the Delete (trash can)button. You will be prompted to confirm your deletion

Pro tip: Did you delete a client by mistake? We can help! Contact us at [email protected].

We hope you find this article helpful. If you still have additional questions, reach out to us anytime at .

Your comments help us improve. Wed love for you to be an active part of the Swift Shift Support Community and let us know if you found this articlehelpful or not by liking, disliking and/or leaving your comments below.

Assign your client to yourself so that you can easily filter and find their shifts in the Schedule tab.

1. Go to the "Clients" tab and select the specific client

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2. Go to the "Details" section and select the edit (pen icon) button to edit details

3. Go to the "Case Owner" field at the bottom of the "Details" tab and assign yourself as the case owner. Select "Update to save your changes

We hope you find this article helpful. If you still have additional questions, reach out to us anytime at .

Your comments help us improve. Wed love for you to be an active part of the Swift Shift Support Community and let us know if you found this articlehelpful or not by liking, disliking and/or leaving your comments below.

1. From the Employee tab, select/search for an employee that has current shift applications

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2. Select the employee and go to the "Shift Applications" tab of their profile

3. Select the shift that you would like to assign to the employe. To learn more about how to assign an employee to a shift, click here.

We hope you find this article helpful. If you still have additional questions, reach out to us anytime at .

Your comments help us improve. Wed love for you to be an active part of the Swift Shift Support Community and let us know if you found this articlehelpful or not by liking, disliking and/or leaving your comments below.

1. Go to the main menu by selecting your profile

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2. Go to "About"

3. Add/update your profile picture by clicking on profile picture circle and selecting an image from your photo gallery or take one instantly with your camera

4. Personal Information: type in your first name, last name, and email address

5. Roles: Add roles by selecting "+ Add New" button or delete a role by selecting the "X" next to the listed role

6. Skills: Add skills by selecting "+ Add New" button or delete a skill by selecting the "X" next to the listed skill

7. Click "Save" on the top right corner to save your changes

We hope you find this article helpful. If you still have additional questions, reach out to us anytime at .

Your comments help us improve. Wed love for you to be an active part of the Swift Shift Support Community and let us know if you found this articlehelpful or not by liking, disliking and/or leaving your comments below.

1. Go to the main menu by selecting your profile

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2. Go to "Availability"

3. Toggle off for the time slots that you're unavailable and do not want to receive notifications.

Reminder: You will still be able to view open shifts for these times in the "Manage your shifts" section.

4. Click "Save" on the top right corner to save your changes

We hope you find this article helpful. If you still have additional questions, reach out to us anytime at .

Your comments help us improve. Wed love for you to be an active part of the Swift Shift Support Community and let us know if you found this articlehelpful or not by liking, disliking and/or leaving your comments below.

1. From the main menu, select "Profile"

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2. Go to "Preferences"

3. To add or update your postal (zip) code: In the location section, type in a valid 5-digit postal code

4. Use the sliding scale to adjust your travel distance

5. Click "Save" on the top right corner to save your changes

We hope you find this article helpful. If you still have additional questions, reach out to us anytime at .

Your comments help us improve. Wed love for you to be an active part of the Swift Shift Support Community and let us know if you found this articlehelpful or not by liking, disliking and/or leaving your comments below.

How do I navigate the schedule?

We want to make viewing your schedule and available shifts as easy as possible on your mobile app. In this article, well walk you through how to navigate the Manage your shifts screen.

1. Go to the "Shifts" tab

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2. Scroll back and forth between different weeks by sliding across the weekly calendar

3. Go to the "ALL" tab to see a list of your scheduled and open shifts

4. Go to the "SCHEDULED" tab to see a list of your scheduled shifts only

5. Go to the "OPEN" tab to see a list of open shifts that you can apply to

We hope you find this article helpful. If you still have additional questions, reach out to us anytime at .

Your comments help us improve. Wed love for you to be an active part of the Swift Shift Support Community and let us know if you found this articlehelpful or not by liking, disliking and/or leaving your comments below.

1. Browse through shifts by scrolling through the shift cards

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2. Select a specific shift card to view more details

3. Shift details contain specifics on required skills, location, client/case details, etc

We hope you find this article helpful. If you still have additional questions, reach out to us anytime at .

Your comments help us improve. Wed love for you to be an active part of the Swift Shift Support Community and let us know if you found this articlehelpful or not by liking, disliking and/or leaving your comments below.

How do I apply for shifts?

Applying for shifts is a simple and quick way to let the office know you're interested in working a certain shift or client.In this article, well walk you through the steps of how to apply.

1. Go to the "Shifts" tab

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2. Select the "OPEN" tab

3. Browse through the open shifts and select the shift card to view more details

4. Select "Apply" to submit your application and let the office know you're interested

5. You will receive a confirmation message that your application has been submitted and the shift's status will change to "PENDING"

Great job! You applied. Find out what happens next.

We hope you find this article helpful. If you still have additional questions, reach out to us anytime at .

Your comments help us improve. Wed love for you to be an active part of the Swift Shift Support Community and let us know if you found this articlehelpful or not by liking, disliking and/or leaving your comments below.

1. Select the "Swift Shift" mobile app from your phone

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2. Log in by typing in your full email ending in ".com" and password

Forget your password? Click here to learn how to reset it.

3. Select the pink "Login" button to be brought to the Schedule screen

Go to our Help Center to view other FAQ articles on how to use the app.

We hope you find this article helpful. If you still have additional questions, reach out to us anytime at .

Your comments help us improve. Wed love for you to be an active part of the Swift Shift Support Community and let us know if you found this articlehelpful or not by liking, disliking and/or leaving your comments below.

1. From the Login screen, select "Get help signing in" located under the Sign up button

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2. Type in your mobile phone number (make sure your country code is set to the appropriate county. USA is +1) and click "Next"

3. A 4-digit Swift Shift code will be sent to you via text message. Type in the 4-digit code and click "Next"

4. Type in a new password (minimum of 6 characters long) and click "Next"

5. Your password has been changed and you're brought back to the Login screen

What's next? Log in! Click here to learn more.

We hope you find this article helpful. If you still have additional questions, reach out to us anytime at .

Your comments help us improve. Wed love for you to be an active part of the Swift Shift Support Community and let us know if you found this articlehelpful or not by liking, disliking and/or leaving your comments below.

1. From the main login page (app.swiftshift.com), select "Get help signing in" underneath the LOGIN button

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2. Type in the email address used for your Swift Shift account (ending in .com) and click "Reset Your Password"

3. An email will be sent to you with instructions and link to reset your password. This link is only valid for the next 24 hours.

We hope you find this article helpful. If you still have additional questions, reach out to us anytime at .

Your comments help us improve. Wed love for you to be an active part of the Swift Shift Support Community and let us know if you found this articlehelpful or not by liking, disliking and/or leaving your comments below.

Note: Swift Shift is a FREE app to download and use.

1. Go to the App Store (iOS) or Google Play Store (Android) from your mobile device

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2. Search for "Swift Shift"

3. Download the app (you may be prompt to sign into your Apple or Google account in order to download the app)

4. Once the app has finished downloading, open the app to log in. (Need more help to log in? Click here for additional instructions.)

Go to our Help Center to view other FAQ articles on how to use the app.

We hope you find this article helpful. If you still have additional questions, reach out to us anytime at .

Your comments help us improve. Wed love for you to be an active part of the Swift Shift Support Community and let us know if you found this articlehelpful or not by liking, disliking and/or leaving your comments below.

1. Go to app.swiftshift.com/login

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2. Enter the email address used for your Swift Shift account (ending in .com) and your password

(Forget your password? Learn how to reset it here. )

3. Click the "LOGIN" button

We hope you find this article helpful. If you still have additional questions, reach out to us anytime at .

Your comments help us improve. Wed love for you to be an active part of the Swift Shift Support Community and let us know if you found this articlehelpful or not by liking, disliking and/or leaving your comments below.