TaskRabbit FAQs

Tipping is available for only 24 hours after you receive your invoice.There's no need for cash to change hands, as we're a cashless platform.

You can tip up to 30% of your task's subtotal on the website, TaskRabbit app, or through the link in your emailed invoice.If you don't see the option to tip your Tasker, contact Customer Support.

When you reach out, please include the:

Task name

Tasker name

Exact amount you'd like to tip

Remembertipping is optional. Taskers receive 100% of their tips in addition to their hourly rate.

If you cancel or reschedule a confirmed task within 24 hours of its scheduled start time, you may be charged a one-hour cancellation fee at the Taskers hourly rate.

We have this policy because Taskers are reserving time to help you, and turning down other work to do so.

Cancellations are reviewed internally to determine if a fee is applicable.

If the cancellation is the fault of the Tasker, you won't be charged the fee.

To cancel from the web:

Visit your online dashboard and click the small circle with three dots in the task window.

From the drop-down menu, you can cancel your task.

To cancel from the TaskRabbit app:

Select the "Tasks" tab at the bottom of the screen.

Select the task being canceled.

Select "Task Info"in the top right-hand corner of your screen.

Scroll to the bottom and click "Cancel Task."

Rememberwe have a cancellation policy in the event a task is canceled or rescheduled 24 hours before it's appointment time.

Para informacin en espaol, visite www.consumerfinance.gov/learnmore o escribe a la Consumer Financial Protection Bureau, 1700 G Street N.W., Washington, DC 20552.

A Summary of Your Rights Under the Fair Credit Reporting Act

The federal Fair Credit Reporting Act (FCRA) promotes the accuracy, fairness, and privacy of information in the files of consumer reporting agencies. There are many types of consumer reporting agencies, including credit bureaus and specialty agencies (such as agencies that sell information about check writing histories, medical records, and rental history records). Here is a summary of your major rights under FCRA. For more information, including information about additional rights, go to www.consumerfinance.gov/learnmore or write to: Consumer Financial Protection Bureau, 1700 G Street N.W., Washington, DC 20552.

You must be told if information in your file has been used against you. Anyone who uses a credit report or another type of consumer report to deny your application for credit, insurance, or employment or to take another adverse action against you must tell you, and must give you the name, address, and phone number of the agency that provided the information.

You have the right to know what is in your file. You may request and obtain all the information about you in the files of a consumer reporting agency (your file disclosure). You will be required to provide proper identification, which may include your Social Security number. In many cases, the disclosure will be free. You are entitled to a free file disclosure if:

a person has taken adverse action against you because of information in your credit report;

you are the victim of identity theft and place a fraud alert in your file;

your file contains inaccurate information as a result of fraud;

you are on public assistance;

you are unemployed but expect to apply for employment within 60 days.

In addition, all consumers are entitled to one free disclosure every 12 months upon request from each nationwide credit bureau and from nationwide specialty consumer reporting agencies. See www.consumerfinance.gov/learnmore for additional information.

You have the right to ask for a credit score. Credit scores are numerical summaries of your credit-worthiness based on information from credit bureaus. You may request a credit score from consumer reporting agencies that create scores or distribute scores used in residential real property loans, but you will have to pay for it. In some mortgage transactions, you will receive credit score information for free from the mortgage lender.

You have the right to dispute incomplete or inaccurate information. If you identify information in your file that is incomplete or inaccurate, and report it to the consumerreporting agency, the agency must investigate unless your dispute is frivolous. See www.consumerfinance.gov/learnmore for an explanation of dispute procedures.

Consumer reporting agencies must correct or delete inaccurate, incomplete, or unverifiable information. Inaccurate, incomplete, or unverifiable information must be removed or corrected, usually within 30 days. However, a consumer reporting agency may continue to report information it has verified as accurate.

Consumer reporting agencies may not report outdated negative information. In most cases, a consumer reporting agency may not report negative information that is more than seven years old, or bankruptcies that are more than 10 years old.

Access to your file is limited. A consumer reporting agency may provide information about you only to people with a valid need usually to consider an application with a creditor, insurer, employer, landlord, or other business. The FCRA specifies those with a valid need for access.

You must give your consent for reports to be provided to employers. A consumer reporting agency may not give out information about you to your employer, or a potential employer, without your written consent given to the employer. Written consent generally is not required in the trucking industry. For more information, go to www.consumerfinance.gov/learnmore.

You may limit prescreened offers of credit and insurance you get based on information in your credit report. Unsolicited prescreened offers for credit and insurance must include a toll-free phone number you can call if you choose to remove your name and address form the lists these offers are based on. You may opt out with the nationwide credit bureaus at 1-888-5-OPTOUT (1-888-567-8688).

The following FCRA right applies with respect to nationwide consumer reporting agencies:

CONSUMERS HAVE THE RIGHT TO OBTAIN A SECURITY FREEZE

You have a right to place a security freeze on your credit report, which will prohibit a consumer reporting agency from releasing information in your credit report without your express authorization. The security freeze is designed to prevent credit, loans, and services from being approved in your name without your consent.

However, you should be aware that using a security freeze to take control over who gets access to the personal and financial information in your credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application you make regarding a new loan, credit, mortgage, or any other account involving the extension of credit.

As an alternative to a security freeze, you have the right to place an initial or extended fraud alert on your credit file at no cost. An initial fraud alert is a 1-year alert that is

placed on a consumers credit file. Upon seeing a fraud alert display on a consumers credit file, a business is required to take steps to verify the consumers identity before extending new credit. If you are a victim of identity theft, you are entitled to an extended fraud alert, which is a fraud alert lasting 7 years.

A security freeze does not apply to a person or entity, or its affiliates, or collection agencies acting on behalf of the person or entity, with which you have an existing account that requests information in your credit report for the purposes of reviewing or collecting the account. Reviewing the account includes activities related to account maintenance, monitoring, credit line increases, and account upgrades and enhancements.

You may seek damages from violators. If a consumer reporting agency, or, in some cases, a user of consumer reports or a furnisher of information to a consumer reporting agency violates the FCRA, you may be able to sue in state or federal court.

Identity theft victims and active duty military personnel have additional rights. For more information, visit www.consumerfinance.gov/learnmore.

States may enforce the FCRA, and many states have their own consumer reporting laws. In some cases, you may have more rights under state law. For more information, contact your state or local consumer protection agency or your state Attorney General. For information about your federal rights, contact:

TYPE OF BUSINESS:

CONTACT:

1.a. Banks, savings associations, and credit unions with total assets of over $10 billion and their affiliates

b. Such affiliates that are not banks, savings associations, or credit unions also should list, in addition to the CFPB:

a. Consumer Financial Protection Bureau

1700 G Street, N.W.

Washington, DC 20552

b. Federal Trade Commission Consumer Response Center

600 Pennsylvania Avenue, N.W.

Washington, DC 20580

(877) 382-4357

2. To the extent not included in item 1 above:

a. National banks, federal savings associations, and federal branches and federal agencies of foreign banks

b. State member banks, branches and agencies of foreign banks (other than federal branches, federal agencies, and Insured State Branches of Foreign Banks), commercial lending companies owned or controlled by foreign banks, and organizations operating under section 25 or 25A of the Federal Reserve Act.

c. Nonmember Insured Banks, Insured State Branches of Foreign Banks, and insured state savings associations

d. Federal Credit Unions

a. Office of the Comptroller of the Currency Customer Assistance Group

1301 McKinney Street, Suite 3450

Houston, TX 77010-9050

b. Federal Reserve Consumer Help Center

P.O. Box 1200 Minneapolis, MN 55480

c. FDIC Consumer Response Center 1100 Walnut Street, Box #11 Kansas City, MO 64106

d. National Credit Union Administration,Office of Consumer Financial Protection (OCFP) Division of Consumer Compliance Policy and Outreach 1775 Duke Street

Alexandria, VA 22314

2. Air carriers

Asst. General Counsel for Aviation Enforcement & Proceedings Aviation Consumer Protection Division

Department of Transportation 1200 New Jersey Avenue, S.E. Washington, DC 20590

4. Creditors Subject to the Surface Transportation Board

Office of Proceedings, Surface Transportation Board Department of Transportation

395 E Street, S.W. Washington, DC 20423

5. Creditors Subject to the Packers and Stockyards Act, 1921

Nearest Packers and Stockyards Administration area supervisor

6. Small Business Investment Companies

Associate Deputy Administrator for Capital Access United States Small Business Administration

409 Third Street, S.W., Suite 8200

Washington, DC 20416

7. Brokers and Dealers

Securities and Exchange Commission 100 F Street, N.E.

Washington, DC 20549

8. Federal Land Banks, Federal Land Bank Associations, Federal Intermediate Credit Banks, and Production Credit Associations

Farm Credit Administration 1501 Farm Credit Drive McLean, VA 22102-5090

9. Retailers, Finance Companies, and All Other Creditors Not Listed Above

Federal Trade Commission Consumer Response Center

600 Pennsylvania Avenue, N.W.

Washington, DC 20580

(877) 382-4357

If your registration is successfully processed, youll be charged a one time, non-refundable $25 registration fee. Beyond that, all fees are charged to Clients, not Taskers.

If youdon'talready have a valid credit card on file, youll be asked to enter your credit card info during your registration.

Please Note: Paying the registration fee doesnt guarantee youll become a Tasker.

Youre responsible for overseeing and directing the work of your Tasker. Neither TaskRabbit or IKEA monitor, direct, or oversee the work of Taskers, as they are independent contractors hired by Clients. If you won't be home for the task and your item should be secured to a wall according to the assembly instructions, please makes sure your Tasker knows where you want the item secured.

If you fail to do so, your Tasker will attempt to get that information from you through the task's chat thread.

Pursuant to our Terms of Service, if you're not present but there is another adult in your home, you authorize the Tasker to take direction (including where to secure the furniture) from that person. If your Tasker is unable to ascertain that information from you or another adult in your home, they'll secure the furniture to a wall using their best judgment and you expressly waive all claims arising or related to the item being secured to a wall without your direction.

TaskRabbit strives to deliver safe and reliable experiences for all users, and we ask everyone to act with professionalism in all platform-related interactions. To promote professionalism, we ask that you use your real name and an updated photo on your profile.

If a negative experience arises while youre using the platform, please remain professional as you communicate and/or excuse yourself from the situation. If at any point you feel unsafe, you can contact the local authorities if you deem appropriate. If you have any relevant documentation, please retain it, as it might be useful information. We recommend contacting Customer Support immediately after.

On TaskRabbit, you control your business.

You decide when and where you want to task, the skills you use, and how much you charge on our online marketplace. You have the flexibility to run your independent business on TaskRabbit, and were here to support you.

To be a Tasker in the US, you'll need to meet these requirements:

Have a U.S. Social Security Number. This is required for the background check.

Be at least 18 years old. All Taskers must meet this age requirement in order to perform tasks.

Be able to work in one of our active cities in the US. You can see a full list of cities here.

Provide us with personal information for a background and ID check. Your personal information is securely stored and maintained in accordance with our Privacy Policy.

Have a checking account with a financial institution. Savings accounts, prepaid debit cards, and reloadable bank cardswon'twork, even if they accept direct deposits.

Have a valid credit card. When your registration is processed, we'll charge a one time, non-refundable $25 registration fee.

Have a smartphone. You'll be managing your tasks through our Tasker app, which is compatible with iOS or Android. You must have iOS 9.0 or later, or Android version 4.3 or later. We don't have a Windows application at this time.

If you meet all the requirements, click here to start your registration!

Tasker Resources are only visible to registered Taskersso youll need to register to become a Tasker. After registration, you can sign in with your Tasker account to browse our full range of support articles.

If your Tasker accountisn'tactive, please either register or see our Registration Resources for info on the registration process.

General Troubleshooting on Android and iOS:

If you encounter an issue with your Tasker app, doing a "reset" can often fix the problem.

Follow these steps to "reset" your Tasker app.

Fully log in and out of the Tasker app.

Restart your mobile device.

Uninstall and reinstall the app from your phone, if the logout option does not work.

When you book a task, you can see Taskers' hourly rates. This is inclusive of the hourly rate your Tasker setsand the 15% TaskRabbit service fee.

The service fee is 15% of the total price you pay for the task, excluding any reimbursements made to the Tasker (Taskers receive 100% of any reimbursements).

So Taskers are fairly compensated for their time, we encourage them not to assemble items thataren'tincluded in the item list.

If you need help with an additional assembly or other tasks, you can hire them in another category or book a new IKEA Furniture Assembly!

How to chat with your Tasker on the web:

Login to your TaskRabbit account at www.taskrabbit.com.

On your dashboard you'll see your current tasks.

If a Tasker has been assigned, you'll see their photo. Otherwise, you'll see a photo of the TaskRabbit logo.

Click on the photo to open the chat.

How to chat or call your Tasker on TaskRabbit app:

On the app, select the Tasks tab.

Select the Tasker from the menu, and clickChatat the top of the screen.

To call your Tasker, select the phone icon from the chat screen.

Rememberso that everything related to your task is documented in writing,chat should be your primary communication.

To protect your privacy, we suggest that you don't exchange contact info with your Tasker.

Taskers come from a variety of backgrounds, including young professionals, stay-at-home parents, and retirees! They're independent contractors who work for themselves and are not employed by TaskRabbit.

Taskers bring a lot of personal experience and expertise but are not licensed professionals. Per our Terms of Service, TaskRabbit is a communications platform that connects Clients and Taskers. TaskRabbit does not offer licensed professional services.

If your task requires a license, please reach out to a professional service provider in that field.

Let TaskRabbit help you get more time back in your day!

You can book tasks in a variety of categories including (but not limited to) Cleaning, Running Errands, Moving, and more. Whether you need monthly cleanings or assistance assembling furniture, TaskRabbit can connect you with an independent contractor in your area.

Search from the TaskRabbit homepage to find your desired category!

Taskers can work in any available task category if they have the skills and abilities to do so.Below is a list of the different categories we offer through our platform:

Carpentry & Construction

Cleaning

Decoration

Deep Clean

Delivery

Electrician

Errands

Event Staffing

Executive Assistant

Furniture Assembly

IKEA Assembly

Laundry and Ironing

Lift & Shift Furniture

Minor Home Repairs

Mounting

Moving Help

Office Administration

Organization

Packing & Unpacking

Painting

Pet Sitting

Plumbing

Sewing

Shopping

Waiting in Line

Window Cleaning

Yard Work & Removal

When you favorite a Tasker,they'relisted in the My Taskers section of the TaskRabbit app and website. You can see a favorited Taskers profile and availability there, so keep them in mind for your next task!

The security of confidential information, such as payment information, is essential to the success of the platform. For this reason, we ask users to refrain from violating the spirit of payments in any form.

Violating the spirit of payments includes:

Accepting a payment for hours worked outside of the platform

Improperly invoicing hours (more or less hours than actually worked)

Invoicing for hours worked as reimbursements

Giving a Client your contact information (phone number, email address, or website) for the purpose of an off-platform payment

Canceling a task that has been completed

Any other action that circumvents the TaskRabbit payments system

Be aware that engaging in any of the above actions means that the task is no longer protected by our Happiness Pledge, thus making you personally liable for any damages or injuries arising from the task.

If you have information about fee avoidance, please contact our Customer Support Team so that we can act accordingly.

TaskRabbit applies a Trust & Support fee to all hourly invoices. Expenses and reimbursements are not subject to this fee. You'll see this fee as a separate item on your receipt once the task is complete.

Don't worrythe Trust & Support fee doesn't affect what a Tasker is paid.

This fee helps support:

The TaskRabbit Happiness Pledge.

Operational and safety measures to protect users.

Investment in our Customer Support Team.

Tools, team training, and channels to support you in getting your task completed.

For privacy reasons, you won't be able to contact a Tasker before booking a task. However, you can talk to your Tasker before any work is completed.

Before choosing a Tasker, it can help to:

Check Taskers' profiles.

Read reviews left by Clients.

Look over their hourly rates.

Once you've hired a Tasker, you'll be able to send a message or call them through the TaskRabbit app. If you decide the Tasker isn't the best fit for your task, you can always cancel the task.

You (and only you, as the purchaser) can update the items on your assembly.It's easysign in to your account on the website andfollow these steps:

From the top-right side of the task description page, click the circle with the three dots.

From the dropdown, click Add/Remove Items.

To add something new, browse the items and click "Add to Quote."

To add or remove existing items, click the + or - button next to the item in the Your Items box.

Click Update Items to save the cart and update the task.

Remember:

The total price for your task may change!

Adding or removing items can only be done on the webit's not available on the app yet.

Itemscan'tbe adjusted after youre invoiced, so make any changes before or during the task.

Taskers can only assemble the items listed on your task.

If you have an issue with your IKEA delivery, please contact IKEA directly. You can find IKEAs contact info on their website.

If a Tasker's been assigned to your task, let them know about any delivery delays or issues immediately.

If a Tasker hasn't been assigned and the date of your task needs to be adjusted, please contact Support withthe task's new date and time.

How do ratings and reviews work?

TaskRabbit is committed to creating and maintaining a technology platform that encourages honesty for both Taskers and their Clients. Offering user-generated constructive feedback instills trust and improves the quality of the platform. If either a Client or a Tasker provides a negative review (thumbs down, or 2 stars and below), they will not be paired for tasks again. TaskRabbit reserves the right to remove reviews if they violate our Terms of Service or the guidelines set forth below.

To encourage candid feedback and avoid conflict, we ask Users to not contact each other about a negative review. If a User contacts you after leaving them a review, please notify our Customer Support Team.

How can I tip a Tasker?

After a task has been invoiced by the Tasker, you have 24 hours to tip the Tasker either on the web or in the app.

How do I leave a review?

After a task has been invoiced by the Tasker, you can leave a rating and review of your Tasker in the TaskRabbit app or your online dashboard.

When leaving a review, you can rate your experience with your Tasker on a scale of 1 to 5 stars.1-2 stars will display as a negative rating, and 3-5 stars as a positive rating. At the bottom of the screen, you can also leave a public written review for your Tasker.

Review Guidelines

Be honest, factual and focus on the performance of the task as opposed to commenting on the character of another User.

Do not post inappropriate content (including but not limited to profanity, personal insults, slurs, threats, harassment, lewdness, hate speech or bigotry), or post anything else that is in violation of our Terms of Service.

Do not forfeit a payment / accept a reduced payment in exchange for a positive review

Only post about the performance of the task itself, and not your happiness or lack thereof with the platform (any comments about the platform itself should be sent to TaskRabbit's Customer Support Team ).

Post in a timely manner (within 30 days of task completion) and only things that are relevant to how the task was performed.

Only post one review per task..

Pleasedon'tviolate other Users privacy by posting personal information about a User.

Taskers are independent contractors and not employees of TaskRabbit. As independent contractors, Taskers have the flexibility to set their own hourly rates, schedules, and work areas.

The primary way to reach Customer Support is through email here.

Forurgenton-taskissues, you can live chat with our Customer Support Team.To use the live chat feature:

In the app's main navigation, click on Profile then Support."

Select "Live Chat."

Choose a topic from the drop-down and enter a short message.

Click "Next" in the top right corner to begin the chat.

There's no need for cash to change hands, as we're a cashless platform. Your Tasker will invoice for hours worked plus any agreed-upon expenses. Reimbursements don't include tips.

Clients pay Taskers through Stripe, a third-party payment processor. The entire payment process, including reimbursements, is handled securely through Stripe using the credit or debit card you entered when booking.

Stripe accepts all major credit and debit cards.

We don't share info like your phone number or email address.

To protect your privacy, please do not exchange contact info with your Tasker and keep all communication on the TaskRabbit platform.

We're sorry your Tasker didn't fulfill their commitments and canceled the task.

We have a high standard for all Taskers in our community. When registering, they agree to complete every task on time and communicate with you ifthey'renot able to.

If you still need your task completed, you canrebook your task and find a new Tasker.

To reschedule a task, contact your Tasker in the chat thread and ask them to reschedule. They can work with you to find a new appointment time.

Rememberwe have a cancellation policy in the event a task is canceled or rescheduled 24 hours before it's appointment time.

Rememberif you cancel a task within 24 hours of its start time, you may be charged a nonrefundable, one-hour cancelation fee according to our cancellation policy.

If you've been charged and your task doesn't fall under our cancellation fee policy, please contact Customer Support.

When you reach out, please provide the:

Task name

Tasker name

Reason for cancellation

We have a Privacy Policy that describes how we gather, use, and maintain your personal information. It also explains your legal rights to control our use of that information.

Your use of the TaskRabbit Platform in a country other than the country in which you register constitutes your acceptance of and agreement to all of the terms and conditions in the Terms of Service, the Privacy Policy, and the Happiness Pledge for that country.

You can view the Privacy Policy here.

If some work has been completed, you and your Tasker should determine the number of hours that should be invoiced. If you can't come to an agreement, our Customer Support team can help mediate.

If you need to reach out, please provide the:

Task name

Tasker name

Details on what's been completed, including how much time it took

To hire a Tasker on the TaskRabbit app:

Choose your task category on the home screen or by using the search bar at the top.

Fill out the requested info, including the address, task size, and additional details.

Click "See Taskers and Prices" to view available Taskers in your area.

After selecting a Tasker, add a promo code if applicable and then click "Confirm and chat with tasker."

To hire a Tasker on the web:

Log into your TaskRabbit account.

Choose your task category from the homepage or by using the search bar.

Fill out the requested info, including the address and task details.

Click "See Taskers & Prices" to view available Taskers in your area.

Click "Select & Continue" once you've decided on a Tasker to select the date and time.

You'll then see a summary of your task before you complete your booking.

Rememberwhen booking, you can see Taskerreviews and hourly rates to see if they're a good fit for your task. Just click the Tasker's photo to learn more about them.

To book an IKEA Furniture Assembly task please visit www.taskrabbit.com/ikea.

Hiring a Tasker is easy and only requires a few essential details and a valid credit card.You'll be able to select the items you need assembled at a flat-rate per item. The flat-rate is quoted upfront when booking, based on the quantity and types of IKEA items.

If you're new to TaskRabbit, you'll need to create an account to complete the booking.

To become a Tasker, you'll need to follow these steps:

Register to become a Tasker.

Download the Tasker App.

Set your Work Area Map and Availability.

Check your email for instructions to complete your criminal and ID check.

Were sorry to see you go!

To deactivate your account, go to your Account page and click the link on the left-hand side that says "Deactivate."

If you have any active tasks, please finish or cancel them before deactivating.

The Tasker app is not available in the App Store or Google Play, so please use the links below.Be sure to click the link directly from your mobile device.

iOS Tasker App: You need iOS 8.0 or later.

http://bit.ly/1pXMTL3

Please note: iOS9 and iOS10 software may pause the download process due to an "Untrusted Enterprise Developer" notification, and you'll need to follow these steps:

Go to Settings General Profiles & Device Management Tap on "TaskRabbit Inc" Tap on "Trust" button

Android Tasker App: You need Android v4.1 or later.

http://bit.ly/1hO5Uhr

Please note: If you're having trouble downloading the Android app, the file can be found in the Downloads folder on your phone.

If you see a screen that says "Install Blocked," follow these steps:

Click on "Settings" and scroll down to select the checkbox next to "Unknown Sources."

Click "OK" when the popup message appears.

You should now able to install apps not listed in the Google Play store.

Return to your Downloads folder to find the Tasker app and complete the installation.

Taskers never receive your phone number or email address. All communication goes through the TaskRabbit platform. There's no need to exchange personal contact info because the in-app call and chat features allow Taskers to contact you directly from the app. To keep your information secure, we recommend you don't exchange personal contact details with your Tasker.

The full address of your task is also hidden from the Tasker until they accept your task invite.

We place a pending authorization charge on your credit card to verify the validity of your card. This pending charge will disappear after 2-3 business days, as is standard in the retail industry.

We don't charge you for any task until 24 hours after it's been completed.If the pending authorization charge remains after a few days, let us know.

.

When providing services via the TaskRabbit platform, you do so as an independent contractor. Furthermore, you are acting as a business entity usually a "sole proprietor."

Whats a sole proprietor?

A sole proprietor is an individual in the U.S. who runs his/her own business and is self-employed. As a sole proprietor, youre responsible for the payment of any income taxes (and employment taxes, if you have employees) due on the money you earn from your Clients via TaskRabbit.

How do I set up my business as a sole proprietor?

For Taskers in most states, therearen'tany steps required to set up as a sole proprietor. Generally, if youre doing business as an independent contractor, and have not registered your business otherwise, then you are a sole proprietor. Please check the requirements of your particular state for specifics. To learn about naming your sole proprietor business, click here.

Depending on the types of services your business provides, you may need to register for business licenses, permits, or zoning, as appropriate. This website provides guidance on these requirements by locality. Additional guidance regarding the requirements of acting as a sole proprietor can be found here.

Whats a business entity?

Alternatively, you may be operating as another form of business entity such as a partnership, limited liability partnership, limited liability company, or corporation when delivering services to your Clients via TaskRabbit. Different filing and registration rules may apply to those entities.

What does it mean to be a sole proprietor or other business entity?

As a sole proprietor or other business entity who uses TaskRabbit to advertise your services and connect with Clients, you are not an employee of either TaskRabbit or any Client to whom you provide services via TaskRabbit. Neither TaskRabbit nor any Clients you provide services to will make any deductions from payments to pay any income tax or Social Security contributions that may be due on the money you earn. All tax payments associated with your business are your sole responsibility.

More information regarding sole proprietors tax obligations may be found here: https://www.irs.gov/businesses/small-businesses-self-employed/sole-proprietorships and https://www.ftb.ca.gov/file/business/types/sole-proprietorship.html.

There is no minimum obligation on you providing services via TaskRabbits platform, nor are you guaranteed a minimum number of tasks. Theres no restriction on you performing work or services for anyone else, or through any other platform.

Please note, this support center article is informational only and does not constitute legal or tax advice. You are fully responsible for your own business. Please check the rules and laws regarding operating your business in your locality.

You do not need to file for a fictitious business name if your business name includes your last name, and doesnt suggest additional owners. (For example, if your name is Jane Smith, you wouldnt need to file for a fictitious business name if you are doing business as Jane Smiths Event Planning or Smiths Event Planning, but you would need to do so if you named your business Janes Event Planning (no surname), or Event Planning by Smith & Associates (suggests additional owners)).

If you use a fictitious business name, youll need to file according to the requirements of the county where you operate your business. Your countys official website will have guidance. (E.g., San Francisco County,s requirements can be found here: https://sfgov.org/countyclerk/fictitious-business-name-fbn ).

One of the most important parts of your Tasker profile is your photo, as it's one of the first things that potential Clients see.

We encourage you to consider the following when choosing yours.

Subject

Clients want to see you in your profile photo, so they know who they're welcoming into their homes.

Successful photos:

Are a headshot of just youno one else!from the chest up.

Have you in the center, smiling at the camera.

Have your eyes visible and gazing straight at the camera.

No

Yes

Lighting

Lighting is often the most important part of any photo.

Successful photos:

Have light shining onto your face.

Have your face be as bright as (or brighter than) the background.

Be in focus and have your face be clear of hair, hats, shadows, or anything else!

No

Yes

Setting

Busy backgrounds can distract from the photos main subjectwhich should be you.

Successful photos:

Are shot against neutral backdrops thataren'ttoo busy.

Have you as the focus, so whats around youisn'ta distraction.

Are shot in a work appropriate setting. Remember: You're trying to advertise your professional business, so your photo should reflect that!

No

Yes

We're sorry your Tasker hasn't arrived.

If your task hasn't been canceled yet, please try contacting your Tasker. If they don't reply, make a note of that in your task's chat thread and cancel the task.

You can then rebook your task and find a new Tasker.

At this time, we can't provide an exact timeline for when your registration may be processed. To prevent over-saturation of the marketplace, we process registrations on a rolling basis as client demand increases.

Our Community Team handles Tasker registration. This means our Customer Support Teamcan't provide info on when your registration will be processed.

You'll receive a notification once your registration is processed or if we need additional info.

TaskRabbit has Terms & Conditions that constitute a legally binding agreement between you and TaskRabbit governing your use of the TaskRabbit Platform.

Your use of the TaskRabbit Platform in a country other than the country in which you register constitutes your acceptance of and agreement to all of the terms and conditions in the Terms of Service, the Privacy Policy, and the Happiness Pledge for that country.

You can view our Terms of Service here.

To apply promo codes on the web:

On the "Confirm & Book" page, select "Have a Promo Code?" to enter your code.

If your task is already booked, go to your homepage and select the three dots to enter your code.

To apply promo codes on the TaskRabbit app:

Once you select a Tasker, click Add Promo Code before you click to confirm and chat.

Keep in mind:

Promo codes only apply to a Tasker's hourly rate, they don't cover additional expenses or tips.

There's a limit of one promo code per task

Each code can only be used once per account.

Applying a promo code doesn't affect your Taskers pay.

Since all Taskers are independent contractors, you can't request two Taskers with a single task invite. You'll need to hire them separately.

Taskers are not permitted to bring a friend to tasks.Anyone brought to a Taskmustbe a registered Tasker on the TaskRabbit platform. If they're not, the TaskRabbit Happiness Pledge won't remain valid.

Your work area map is how you let potential Clients know where you're able to task and affects the direct invitations you receive.

To draw your map on the web:

Login to your Profile page and select the Work Area tab.

Begin by clicking points on the map to outline your desired work area.

To finish, click on the point where you began to create a closed shape.

To draw your map on the Tasker app:

Click on Profile in the bottom navigation.

Click on Work Area.

Tap the X in the top right corner to clear your current map, if there is one.

Tap the hand icon.

Draw your map with your finger.

Make sure you click on the point where you began, to create a closed shape.

Click "Save."

When you start the registration process, we ask for basic info like your full name, home address, and date of birth.

This info is used to verify your identity. Be sure to use your full legal name on your TaskRabbit account. If the system has trouble verifying your identity, see this support article for next steps.