TechSmith Corporation FAQs

On the TechSmithsubscriptionmanagementportal, youcan cancel asubscription for these products:

TechSmithVideoReview

AssetsforCamtasia

AssetsforSnagit

Afterthecancellation, youcan keepusing theproduct until thelastday ofthecurrent billingperiod (ex.January 23,2021). Onthisday, theproduct willberemoved fromyoursubscription, andall assignedseats willberevoked.

HowDoI View Payments andRefunds forMySubscription?

Alternatively, you may need to:

Canceltheproduct subscriptionsooner. For this, please contactourSalesteam.

Tocheck ifyou areentitled toarefund, see TechSmithReturnPolicy.

Increase thenumber oftotalseats thatwerepurchased forthisproduct. Formoredetails, please contactourSalesteam.

Cancelallproducts inyoursubscription starting fromthenext billingperiod. Formoredetails, see HowDoIChangetheAuto-RenewalStatusforMySubscription?

Toremove aproduct fromyoursubscription:

Gotothe TechSmithsubscriptionmanagementportal and signin to your TechSmithaccount.

OntheMy subscriptionstab, locatetheproduct to be removed.

Clicktheellipsisbutton (), andthen clickCancel product.

Confirmthat youneed tocancel theproduct.

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HowDoI Change theAuto-Renewal Status forMySubscription?

HowDoI AssignandRevoke Seats forProducts inMySubscription?

HowDoI Manage CreditCards forMySubscription?

On the TechSmithsubscriptionmanagementportal, youcan purchase asubscription for these products:

TechSmithVideoReview

AssetsforCamtasia

AssetsforSnagit

Toadd thefirst product toyour subscription, please contactourSalesteam. Aftersubscribing toaproduct, youcan view thesubscription details and purchase moreproducts on the TechSmithsubscriptionmanagementportal.

HowDoI View Payments andRefunds forMySubscription?

Ifyou'reregistered asatax-exempt customer, please contactourSalesteam toaddaproduct toyoursubscription.

Toadd aproduct toyoursubscription:

Gotothe TechSmithsubscriptionmanagementportal and signin to your TechSmithaccount.

OntheMy subscriptionstab, clickAdd () nextto thedesired product.

Thesystem automaticallyselects theapplicableRate plan.

Inourexample:

Recurring meansthat theproduct subscription needsto berenewed everyyear.

Volume meansthat thepriceperseat dependson thenumberofseats.

InNumber of seats, specify thenumber ofteam members whowillbeusing theproduct.

Dependingon thenumberofseats, thesystem selects thepricingTier withtheapplicable Priceperseat.

Pleasetakeintoaccountthat:

Productprice doesnotinclude taxesyetthetaxamount willbecalculated atthenextstep.

Productprice iscalculated untiltheend ofthecurrent billingperiod (ex.January 23,2021).

Inthisexample, thecurrentdate isMarch 23,2020 and youarepurchasing AssetsforCamtasia for10months.

Thestandard 12-month priceperseat forfive AssetsforCamtasiaseats isUSD 190.00. Inthisexample, thepriceperseat isreduced to190.00-(190/12*2)=159.00USD.

Thereis alimit onthenumber ofseats thatyoucan purchaseonline.

Ifyou're overthelimit, please contactourSalesteam. You may be entitled to a discount.

ReviewtheProductprice.

Inourexample, itequalsUSD795.00 (five seats multipliedby thepriceperseat ofUSD159.00).

InOrdersummary, clickCalculate toviewthetaxamount.

ReviewtheorderGrandtotal, andthen clickPurchase.

Theproduct isadded toyoursubscription immediately.

Thepayment willbewithdrawn fromyourprimary creditcard within 3businessdays, andyou'll receive anemail withinvoiceattached. Formoredetails, see HowDoIViewPaymentsand RefundsforMySubscription?

VisittheSeatmanagementtab toassign theproductseats. Formoredetails, see HowDoIAssignandRevokeSeatsforProductsinMySubscription?

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How Do I Remove a Product from My Subscription?

Product Version

English

German

French

Japanese

Snagit (Windows) 2020.1.0

64 Bit EXE / 32 Bit EXE

64 Bit MSI / 32 Bit MSI

64 Bit EXE / 32 Bit EXE

64 Bit MSI / 32 Bit MSI

64 Bit EXE / 32 Bit EXE

64 Bit MSI / 32 Bit MSI

N/A

Snagit (Mac) 2020.1.1

DMG

DMG

DMG

N/A

Snagit (Windows) 2019.1.6

64 Bit EXE / 32 Bit EXE

64 Bit MSI / 32 Bit MSI

64 Bit EXE / 32 Bit EXE

64 Bit MSI / 32 Bit MSI

64 Bit EXE / 32 Bit EXE

64 Bit MSI / 32 Bit MSI

N/A

Snagit (Mac) 2019.1.8

DMG

DMG

DMG

N/A

Snagit (Windows) 2018.2.5

64 Bit EXE / 32 Bit EXE

64 Bit MSI / 32 Bit MSI

64 Bit EXE / 32 Bit EXE

64 Bit MSI / 32 Bit MSI

64 Bit EXE / 32 Bit EXE

64 Bit MSI / 32 Bit MSI

N/A

Snagit (Mac) 2018.2.8

DMG

DMG

DMG

N/A

Snagit (Windows) 13.1.7

EXE

MSI

EXE

MSI

N/A

N/A

Snagit (Mac) 4.1.10

DMG

DMG

N/A

N/A

Snagit (Windows) 12.4.1

EXE

MSI

EXE

MSI

N/A

N/A

Snagit (Mac) 3.3.7

DMG

DMG

N/A

N/A

Camtasia (Windows) 2019.0.9

Single Installer

MSI

Single Installer

MSI

Single Installer

MSI

Single Installer

MSI

Camtasia (Mac) 2019.0.7

DMG

DMG

DMG

N/A

Camtasia (Windows) 2018.0.8

Single Installer

MSI

Single Installer

MSI

Single Installer

MSI

Single Installer

MSI

Camtasia (Mac) 2018.0.11

DMG

DMG

DMG

N/A

Camtasia (Windows) 9.1.5

EXE

MSI

EXE

MSI

N/A

EXE

MSI

Camtasia (Mac) 3.1.7

DMG

DMG

N/A

N/A

Camtasia (Windows) 8.6.0

EXE

MSI

EXE

MSI

N/A

EXE

MSI

Camtasia (Mac) 2.10.8

DMG

DMG

N/A

N/A

Desktop Software

TechSmith wants you to be satisfied with our products. If, for any reason, the software you receive does not meet your expectations, you may return it to us within 30 days of the date of purchase for a refund of the product price.

Subscription Services

Subscription services may be refunded subject to the following conditions:

Video Review & Screencast.com

A monthly subscription will only be refunded if the request is received within 14 days of the purchase date.

An annual subscription will only be refunded if the request is received within 30 days of the purchase date.

If a paid Screencast account is not renewed, it will convert to a Free account. Starting as soon as 60 days after the missed renewal date, we will begin treating it as a Free account and delete your inactive content (no views in a year).

TechSmith Assets

A subscription will only be refunded if the request is received within 14 days of the purchase date, provided you have not downloaded more than 5 Assets.

Please submit a return request form to request a refund. Once your request has been processed, you will receive an email confirmation. Please allow 3-5 business days for the credit to appear on your statement. You will need to uninstall the product from your computer before we issue the refund.

If you purchased the software from one of our authorized resellers or affiliates, then you must contact that company to process your return. We can only accept returns for product purchased directly from TechSmith Corporation.

Physical products may be returned for a full refund subject to following conditions: (please note, shipping charges are non-refundable)

If you have not received the package yet, you are able to refuse the shipment so the package will be returned to TechSmith at no additional shipping charge to you.

If you have received the package and it's been unopened, you can also take it to the nearest UPS physical location and refuse the shipment with UPS directly.

If you have already received and opened the package, you would need to fill out the return request form or contact Customer Service to request the return so they can issue you an RMA number.

All physical disc returns should be sent to the following address:

TechSmith Corporation

Attn: RMA # ____

2405 Woodlake Drive

Okemos, MI 48864

Problem

The objects that I have drawn on my capture are no longer movable/editable.

Solution

Based on the version of Snagit being used, this is caused by either:

The image has been flattened

The object was not created as a vector

Objects that are no longer movable/editable may be able to be edited using Smart Move in Snagit 2018 or later.

Reason 1: The Image Has Been Flattened

When an image is saved as a PNG or JPEG from Snagit, the image is then flattened. All the objects that were drawn on the image will become part of the image and will no longer be editable. This occurs after the image is saved and closed from the Editor.

TIP: Save Image as .SNAG File

In order to come back and make changes to your edits, save the image as a .SNAG file on your computer. When you need to make changes, open the .SNAG file. You will be able to edit the objects. Then, save a new file as a PNG or JPEG to share. Always have a copy of your master .SNAG file.

Reason 2: Object Was Not Created as a Vector

This option is not available in Snagit 12.4 and later, except for the pen tool.

There is an option under each draw tools in Effects > Create as Vector.

Make sure that this option is selected. If not, anything created with that drawing tool will be automatically flattened.

Camtasia can work with various microphones when wanting to record audio with Camtasia. However, we highly recommend using a USB microphone for audio input. We prefer ones which connect straight from the microphone to a USB port on the computer. For example, aBlue Yeti USB Mic. We will also work with internal microphones.We do not officially support the following devices:

Wireless microphones

Mixing devices

Breakout boxes

USB hubs or USB extension cables connected to a microphone

For more information about Microphones in general, not just for those used to record audio within Camtasia, see this blog post.

Problem

After the update to Snagit 2019.1.2, no images are visible in the Library. Only the browse pane is visible.

Solution

This is a known issue that is fixed in Snagit 2019.1.4. Select Help > Check for Updates in Snagit to install the latest version.

To fix the problem, hover the cursor over the right edge of the window so that the cursor changes to a horizontal double arrow, then click and drag to the left to resize the browse pane.

Tip

The cursor should change to a black double arrow. A white double arrow will resize the entire Window rather than just the library section.

Log in to your TechSmith Account and click the Products tab.

Do not see your key in your account? See this support article for other options for locating the software key. Once the key has been located, click Register a Software Key from the Products tab in your TechSmith Account.

Locate the software you need to reinstall from the list, and click Download.

Install the software:

Snagit (Windows): Installation Instructions

Snagit (Mac): Installation Instructions

Camtasia (Windows): Installation Instructions

Camtasia (Mac): Installation Instructions

Unlock the software:

Snagit: Entering Your Software Key

Camtasia: Entering Your Software Key

A primary creditcard isadded toyouraccount when you subscribe to TechSmithVideoReview, AssetsforCamtasia, or AssetsforSnagit. Topurchaseasubscription, please contactourSalesteam.

Afterthesubscription ispucrhased, youcan signinto the TechSmithsubscriptionmanagementportal usingyourTechSmithaccount. Ontheportal, click theMysubscriptionstabto:

AddaCard

MakeaCardPrimary

RemoveaCard

HowDoI View Payments andRefunds forMySubscription?

Currently,youcannotedit acreditcard. Ifyouneed toedit thecard details, removethecard, andthen additagain withthecorrectdetails.

AddaCard

FortheVideoReview andAssets for Snagit/Camtasia subscriptions, weaccept thefollowing credit cardtypes:

Visa

MasterCard

American Express

Discover

You can keep several credit cards linked to your TechSmith account.

Toaddacreditcard:

Gotothe TechSmithsubscriptionmanagementportal and signin to your TechSmithaccount.

SelectMysubscriptionstab >Mycreditcardssection >Addanothercard.

Enter thecredit card details:

- Card number, expirationdate, and CVVcode.

- Cardholdername, email, andaddress (canbedifferent thanin accountdetails).

Pleasetakeintoconsiderationthat theExpirationdate shouldbe atleast 60days fromthecurrent date. Otherwise, ifyou decide tocancel aproduct purchased using thiscard, youmay experience delays inreceiving therefund. Formoredetails about therefunds policy, see TechSmithReturnPolicy.

Makesure thatyouentered allthecredit card details correctly.

SelectSavecard.

Thecreditcard isautomatically marked asPrimary andwillbeused bydefault tobill thecost ofsubscription updates (ex.when youadd anewproduct tothesubscription).

MakeaCardPrimary

Youcanassign anyofyour creditcards astheprimary creditcard.

Gotothe TechSmithsubscriptionmanagementportal and signin to your TechSmithaccount.

SelectMysubscriptionstab >Mycreditcardssection >Makeprimary option for theneeded card.

Thenew primary card willbeused forbilling when:

Youdecide toadd moreproducts tothesubscription.

Youdecide topurchase additional productseats.

Subscription isauto-renewed atthebeginning ofthenext billingperiod.

Refunds are currently transferred totheoriginal creditcard which maybedifferent thanthecurrent primary creditcard.

RemoveaCard

Youcanremove anycredit card thatis notmarked asprimary.

Gotothe TechSmithsubscriptionmanagementportal and signin to your TechSmithaccount.

SelectMysubscriptionstab >Mycreditcardssection > Removecardoption for theneeded card.

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RelatedArticles

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How Do I Add Products to My Subscription?

HowDoI Change theAuto-RenewalStatus forMySubscription?

HowDoI AssignandRevoke Seats forProducts inMySubscription?

How Do I Remove a Product from My Subscription?

After purchasing asubscription to TechSmithVideoReview, AssetsforCamtasia,or AssetsforSnagit, youcanmanage yoursubscription onthe TechSmithsubscriptionmanagementportal.

UsetheSeatmanagementtabto:

ViewSeats forall activeproducts inyoursubscription.

AssignaSeat thatisavailable.

RevokeaSeat thatisassigned.

HowDoI View Payments andRefunds forMySubscription?

ViewSeats

Youcanview theseats foreachproduct inyoursubscription.

Gotothe TechSmithsubscriptionmanagementportal and signin to your TechSmithaccount.

Click theSeatmanagementtab.

For each product, viewthefollowing.

TotalseatsNumber ofusers whocanuse theproduct withinthis subscription.

AvailableNumberofseats thatarevacant at the moment and canbeassigned tousers.

AssignedNumberofseats thatare already granted totheusers.

Afteraproduct isadded toasubscription, oneproductseat is automatically assigned toyou.

Byrevoking anassignedseat, youcan makeit available foradifferentuser.

Ifthenumber ofseats isN/A, thismeans that thesystem is in theprocess of assigning seats. Tryrefreshing thepage afteracouple ofminutes.

Assigna Seat

Youcanassign allavailable product seats toyourteammembers. If the number of available seats is insufficient, you can contact ourSalesteam to purchase more seats.

Gotothe TechSmithsubscriptionmanagementportal and signin to your TechSmithaccount.

Click theSeatmanagementtab, andthen selectaproduct.

Enter theemail addresses oftheusers whoneed access to theproduct, separated byasemicolon(;).

ClickAdd, and then wait while thesystem verifiestheemail addresses fortheseatassignments.

ClickAssignseats. Please donotclose thepage untiltheseats havebeenassigned.

Thesystem updates theseat assignments andthenumberof Availableseats. Yourteammembers with theAssignedseat status receive anemail notification andcanstart using theproduct atonce.

Ifaseat hasanErrorstatus, itcouldnot beassigned toauser because thereare nomore availableseats.

Topurchase more seats, please contact ourSalesteam.

RevokeaSeat

Ifauser doesn'tneed aproduct anymore, youcan revoke theproduct seat for the user, and then assign the seat toanotherteam member.

Gotothe TechSmithsubscriptionmanagementportal and signin to your TechSmithaccount.

Click theSeatmanagementtab, andthen selectaproduct.

Nexttotheuser's email, click.

ClickRevoketoconfirm thatyouneed toremove access totheproduct forthisuser.

Theuser cannotaccess theproduct anymore, andtheavailableseat canbe assigned toanotheruser.

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ViewSeats

AssignaSeat

RevokeaSeat

Related Articles

HowDoI ViewandManage MySubscription?

How Do I Add Products to My Subscription?

HowDoI Change theAuto-Renewal Status forMySubscription?

HowDoI Manage CreditCards forMySubscription?

How Do I Remove a Product from My Subscription?

On the TechSmithsubscriptionmanagementportal, youcan currently purchase asubscription for oneofthese products:

TechSmithVideoReview

AssetsforCamtasia

AssetsforSnagit

Toadd thefirst product toyour subscription, please contactourSalesteam. Afterthis, youcan view thesubscription details on the TechSmithsubscriptionmanagementportal.

Signin tothe portal withyourTechSmithaccount, andthen clicktheMysubscriptionstab toviewthefollowing:

My Subscription (productsandseats)

Renewal

AccountDetails

My CreditCards

HowDoI View Payments andRefunds forMySubscription?

Section

Description

MySubscription

Allactive TechSmithproducts includedin yoursubscription areshownhere.

Foreachproduct, youcanview thefollowing details:

Total seatsNumber ofyourteam members whocanuse theproduct withinthissubscription.

Afterthesubscription iscreated, oneseat foreach product isautomatically assigned toyou.Toassign orrevoke seats, click theSeatmanagementtab. Formore details, see HowDoI AssignandRevoke SeatsforProducts inMySubscription?

RateplanChargetype fortheproduct. Inthisexample:

Recurring means thattheproduct subscription isrenewed everyyear.

Volume means thattheproduct waspurchased atalowerprice duetoalarge number ofseats.

Priceperseat,yrCost ofasingle productseat forthisproduct.

For details on how to manage products in your subscription, see How Do I Add Products to My Subscription? and How Do I Remove a Product from My Subscription?

Renewal

Auto-renewalmay beactivated ordeactivated foryour subscription.

Formoredetails, see HowDoI ChangetheAuto-Renewal Status forMySubscription?

AccountDetails

Youcan view thecontact informationthat:

Wasused tobill thecost ofthesubscription.

Willbeused inthefuture tobillthesubscription updates (ex. when thesubscription isauto-renewed orwhen you add anewproduct tothesubscription).

Tomodify anyoftheaccount details, click Editdetails.

MyCreditCards

Youcan view oneormore creditcards thatarelinked toyour TechSmithaccount.

Formoredetails, see HowDoI Manage CreditCards forMySubscription?

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MySubscription

Renewal

AccountDetails

MyCreditCards

RelatedArticles

How Do I Add Products to My Subscription?

HowDoI Change theAuto-Renewal Status forMySubscription?

HowDoI AssignandRevoke Seats forProducts inMySubscription?

HowDoI Manage CreditCards forMySubscription?

How Do I Remove a Product from My Subscription?

After purchasing asubscription to TechSmithVideoReview, AssetsforCamtasia,or AssetsforSnagit, youcanmanage yoursubscription onthe TechSmithsubscriptionmanagementportal.

Toview theauto-renewal status foryoursubscription, visittheportal, signin toyourTechSmith account, andthenclick theMysubscriptionstab.

HowDoI View Payments andRefunds forMySubscription?

Auto-renewalstatus

Description

Auto-renewalis deactivated: Expirydateisset.

Youcan keepusing allproducts inthesubscription untiltheend ofthecurrent billingperiod.

Afterthecurrent billing periodends (ex.starting from Jan 23,2021), allproducts inthesubscription become deactivated andallproductseats getrevoked.

To keepusing theproducts after theexpirydate, click Turnonauto-renewal.

Theoption toturnon auto-renewal maybe unavailable ifallproducts inyoursubscription arecancelled andwillberemoved fromsubscription attheend ofthecurrent billingperiod.

Auto-renewalisactivated:

Payment dateisset.

Atthestart ofthenext billingperiod (ex.onJan 23,2021), thesubscription isrenewed automatically. Thesubscription cost isthenwithdrawn fromtheprimary creditcard.

30days before therenewaldate, we'llsend you anemail reminder about theupcoming auto-renewal.

Please takeintoconsideration thatduring thenext billingperiod, thesubscription cost maybedifferent, ex.dueto achange inproductpricing.

To keep theproducts inyoursubscription valid only until theend ofthecurrent billingperiod (ex.untilJan 23,2021), clickCancelrenewal. Fordetails onhowtocancel products onebyone, see HowDoIRemoveaProductfromMySubscription?

Toview thehistory ofchanges madetothesubscription auto-renewalstatus, click theSubscriptionhistorytab.

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Auto-Renewal IsDeactivated

Auto-Renewal IsActivated

RelatedArticles

HowDoI ViewandManage MySubscription?

How Do I Add Products to My Subscription?

HowDoI AssignandRevoke Seats forProducts inMySubscription?

HowDoI Manage CreditCards forMySubscription?

How Do I Remove a Product from My Subscription?

When youpurchase asubscription to TechSmithVideoReview, AssetsforCamtasia, or AssetsforSnagit, thesubscription payment iswithdrawn from theprimary credit card linkedtoyouraccount.

For details on how toview andmanage credit cards, see HowDoIManageCreditCardsforMySubscription?

HowDoI Manage CreditCards forMySubscription?

Theinformation abouteach payment is saved on the TechSmithsubscriptionmanagementportal intheSubscriptionhistorytab. Toviewpaymentdetails, selectthepayment.

Apayment maytake upto3 businessdays toget Processed.

Event and PaymentTypes

Withtime, asthesubscription changes, youcan view thedetails ofall subscriptionevents alongwith paymentsandrefunds.

Event type

Description

Subscr. update

One of the following changes was made to the subscription:

Subscription created

Product added

Auto-renewal status updated

Product removed

Subscription canceled

Subscription update may be followed by a payment or refund event.

Payment

Paymentamount iswithdrawn fromtheprimary creditcard when these subscription events takeplace:

Subscription created

Product added

Subscription auto-renewed

Refund

Youmay beentitled toarefund in case of these subscription events:

Product removed

Subscription canceled

Tax-exempt status changed

Formoredetails on therefunds policy, see TechSmithReturnPolicy.

Therefundamount istransferred to thecreditcard thatwasused topurchase theproduct (notnecessarily thesame credit card thatis currently marked asprimary).

PaymentStatuses

Payment mayhave oneofthefollowing statuses:

DraftPaymentrequest issubmitted andiswaiting togetposted.

PostedPaymentrequest awaitsprocessing.

ProcessingPayment isinprogress oronhold and is waiting to get processed.

ProcessedPayment iscompleted.

Payment Issues

Otherpossible paymentstatuses includethefollowing:

ErrorPaymentwasdeclined bythebank thatissued theprimary credit card (ex. insufficient balance orincorrect card details). Youarenotified aboutadeclined payment oranoverdue payment byemail.

Currently, youcannotedit acreditcard, soyouwillneed toremove thecard, andthen addanewcard.

Canceled orVoidedAfterthepayment wasprocessed, itwas deactivated bytheTechSmithteam (ex.if thepayment wasinitiated bymistake). Thepayment amount willberefunded toyour creditcard.

DeletedAdraft, canceled, orvoided payment wasdeleted bytheTechSmithteam (ex. because thepayment wasinitiated bymistake).

Formoredetails aboutaspecific payment orrefund, please contact ourSalesteam.

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Event and Payment Types

PaymentStatuses

PaymentIssues

RelatedArticles

HowDoI View andManage MySubscription?

How Do I Add Products to My Subscription?

HowDoI Change theAuto-Renewal Status forMySubscription?

HowDoI Assign andRevoke Seats forProducts inMySubscription?

How Do I Remove a Product from My Subscription?

Problem

When trying to share to Screencast from Snagit 4 or earlier I am seeing the following error.

"An error occurred while uploading to Screencast.com."

Screencast Help

Solution

We have identified an issue with how certain versions of Snagit and Camtasia communicate with Screencast.com. Newer versions of the products have been updated to correct this issue. Unfortunately, it is not something we are able to fix in older versions. As a result, the Screencast.com sharing output will be turned off in those older versions . All other aspects of the product will continue to work as expected.

If you are running Snagit 2018 or later, and having issues please make sure you have the latest version of Snagit installed. From the menu bar, select Snagit > Check for Updates to install the latest version.

If you are running Snagit 4 or earlier, the Output for Screencast will no longer work, however you can save the file and upload it directly on Screencast.

Related Articles

Use the Web Uploader

Problem

When Clicking + in the Snagit Editor, as soon as an option is selected Snagit closes and has to be relaunched.

Solution

This is a known issue that is fixed in Snagit 2020.1.1 and later. From the menu bar, select Snagit > Check for Updates to install the latest version.

As a workaround you can access both create options from the File menu, or the recent capture tray right-click menu to create a video from images or image from template as shown here:

CANCELLATION AND REFUNDS

Users who purchase annual subscriptions have thirty (30) days after their purchase to cancel and receive a full refund. After the cancelation period ends, all purchases are final and all fees paid are non-refundable. If you have questions, please contact us.

SUBSCRIPTION RENEWALS

Subject to the terms hereof, you may choose to renew your subscription at the end of the subscription period. By default, all subscriptions are set to automatically renew for the same period of time as the original subscription. You may decline to renew at any time prior to the commencement of a renewal subscription. TechSmith (Coach’s Eye) reserves the right to deny subscriptions, renewals, and other purchases for any reason.

END OF SUBSCRIPTION

When a Coach’s Eye Pro or VIP subscription is canceled and ends, the account automatically becomes a Basic account. Coach’s Eye may disable access to features until storage limits comply with Basic account limits.

View TechSmith Return Policy here.

View Coach's Eye Terms of Service here.

Questions about your order? Contact us at: [email protected]

Problem

When trying to share to Screencast from Snagit 13 or earlier I am seeing one of the following errors.

"A method that has been used has been replaced by another."

Screencast Help

"An error occurred while attempting to connect to Screencast.com, please check your internet connection."

Solution

We have identified an issue with how certain versions of Snagit and Camtasia communicate with Screencast.com. Newer versions of the products have been updated to correct this issue. Unfortunately, it is not something we are able to fix in older versions. As a result, the Screencast.com sharing output will be turned off in those older versions . All other aspects of the product will continue to work as expected.

If you are running Snagit 2018 or later, and having issues please make sure you have the latest version of Snagit installed. Select Help > Check for Updates in Snagit to install the latest version.

If you are running Snagit 13 or earlier, the Output for Screencast will no longer work, however you can save the file and upload it directly on Screencast.

Related Articles

Use the Web Uploader

Problem

When trying to share to Screencast from Camtasia 2018 or earlier I am seeing the following error.

"A deprecation error occurred with Screencast.com. Please try again."

Screencast Help

Solution

We have identified an issue with how certain versions of Snagit and Camtasia communicate with Screencast.com. Newer versions of the products have been updated to correct this issue. Unfortunately, it is not something we are able to fix in older versions. As a result, the Screencast.com sharing output will be turned off in those older versions. All other aspects of the product will continue to work as expected.

If you are running Camtasia 2019 or later, and having issues please make sure you have the latest version of Camtasia installed. Select Help > Check for Updates in Camtasia to install the latest version.

If you are running Camtasia 2018 or earlier, the Output for Screencast will no longer work, however you can share the mp4 locally, and then upload it directly on Screencast.

Related Articles

Use the Web Uploader

Problem

When trying to share to Screencast from Camtasia 2018 or earlier I am seeing the following error.

"Camtasia could not upload the video to Screencast.com An error occurred during the upload process."

Screencast Help

Solution

We have identified an issue with how certain versions of Snagit and Camtasia communicate with Screencast.com. Newer versions of the products have been updated to correct this issue. Unfortunately, it is not something we are able to fix in older versions. As a result, the Screencast.com sharing output will be turned off in those older versions. All other aspects of the product will continue to work as expected.

If you are running Camtasia 2019 or later, and having issues please make sure you have the latest version of Camtasia installed. From the menu bar, select Camtasia > Check for Updates to install the latest version.

If you are running Camtasia 2018 or earlier, the Output for Screencast will no longer work, however you can share the mp4 locally, and then upload it directly on Screencast.

Related Articles

Use the Web Uploader

Snagit 2020

7 January, 2020: Snagit 2020.1.0

Selecting multiple images and clicking "Create Image from Template" now uses your selected images

Can now paste images directly into a Template drop zone

Template placeholder text should behave better now

Deleting image from Template drop zone no longer keeps you in that that drop zone

Escape key will now cancel changes in a Template drop zone

Sharing should now respect the file type and the selected sharing options for all file types

Images within Template drop zones will now snap to the sides and center of the drop zone

Additional Changes

Fixed a startup crash some users were experiencing on Windows 10 v1903

Fixed a crash when importing and exporting Capture presets

Fixed an issue where switching between images would change some tool properties

Improved the look of the Snagit Capture tray icon when recording video

Improved Editor performance when cropping images or working with cropped images

Restored the ability to save static GIFs with transparency

Fixed ability to save PDF as landscape

Adding Evernote and Twitter as sharing destinations (previously optional downloads on the TechSmith website)

Sharing to Email with a preset subject and body should now work again

Other bug fixes and localization updates

10 December, 2019: Snagit 2020.0.3

Resolved an issue where a subset of users were unable to launch the Editor

19 November, 2019: Snagit 2020.0.2

Addressed issue where Snagit's auto start option is turned off when installing a newer version of Snagit.

12 November, 2019: Snagit 2020.0.1

The former method of Combining Images (introduced in Snagit 2019), has no been moved to the top of the list in the Template picking window. It’s called “Custom Steps”

Fixed a crash when, in certain circumstances, an image is dropped in a drop zone and then exiting Snagit Editor

The Enter key now commits changes when editing drop zones

Clicking anywhere in Editor will now exit drop zone edit mode

After entering and exiting drop zone edit mode, Undo and Redo work better and drop zones are more stable

No longer showing drop zone placeholders when flattening or saving an image

Improved the sorting and category order of the Template picking window

Faster load times for the Template picking window

Added a Video from Images hotkey: Ctrl+Alt+V

Reduced the likelihood that Video from Image captures can freeze due to unreliable audio devices

There should now always be at least a few tools available to draw with when entering Video from Images mode

More work to keep drop downs out of the recording area when recording in Video from images mode

Can now drag items all the way to the right to re-order when in Video from Image mode

Improved the accessibility of navigating the video recording UI with the keyboard

Simplify glyphs should now have better contrast when a color close to white is chosen

The Box output handles filenames better when sharing

Fixed other crashes, performance, and security issues.

22 October, 2019: Snagit 2020.0.0

Create Images from Templates

Create clean and professional images from pre-made layouts right within Snagit to convey technical information at a glance. These templates offer significant time savings when creating documentation, tutorials, and job aids.

Create Video from Images

Transform screenshots into a video. In addition to standard Snagit video, you can now talk and draw over a series of screenshots to make a quick “how-to” video or animated GIF. This is another way you can create content right within Snagit to effectively communicate.

Callouts with Arrow tails

This new callout type allows you to point at exactly what you want to draw attention to in your image while still being able to add additional information with text.

If you don’t see these in the callout tool, you can add your own by selecting the shape from the callout dropdown.

Share to Slack and Box

Snagit makes it even easier to share content at work. Now you can share Snagit content directly to Slack and Box.

Additional Changes

Changing properties with multiple text objects selected works as expected

Increased maximum font size

Smoother rendering when using the Crop tool

Performance improvements

Other bug fixes and localization updates

Snagit 2019

13 January, 2020: Snagit 2019.1.6

Mitigated the security flaw in our 3rd party LEADTOOLS BMP library that could have resulted in a remote code execution vulnerability. CVE-2019-5100

Uninstalling Snagit 2019 after updating to Snagit 2020 will keep your preferences

3 December, 2019: Snagit 2019.1.5

Restored the ability to save static GIFs with transparency

Improved audio quality in video captures by increasing audio bitrate to 128kbps stereo

Fixed an issue with Snagit not persisting the Run on Startup preference

TechSmith accounts should now remain signed in after updating Snagit

Sharing to OneNote 2010 working again

The Save As file format preference now always respected

Cutout Tool no longer moving some drawn objects

Editor Canvas Color setting now showing correct color

Fixed crash with the Magic Wand tolerance

New Deployment Tool option change whether or not to install the TSC Uploader (used with TechSmith Relay) with Snagit

Fixed ability to save PDF as landscape

Other bug fixes and localization updates

9 October, 2019: Snagit 2019.1.4

Fixed a crash when trying to edit an effect from the Capture Window or New Preset Window

The browsing pane in the Library should no longer take up the whole Library view for all users

Changing the “Run Snagit when Windows starts” setting should now be properly saved

All tools should now be available even when shrinking the Snagit Editor window to a narrow size

Adjusted the padding for Arrow shaped callouts to allow for more text

Printing dialog should no longer show Japanese characters in all languages

Can now install on machines with a Favorites folder using a UNC path

When customizing the toolbar, spacers now work as expected

The Twitter sharing destination should now be working again

After resetting to Default Quick Styles, they are remembered

Step tool numbers should always be vertical when rotating

Other bug fixes, localization updates, and performance improvements works

23 July, 2019: Snagit 2019.1.3

Fixes CVE-2019-13382 which would allow a local attacker to gain elevated privileges using a specially crafted presentation file. Thanks to Matt Nelson, Marcus Sailler, Rick Romo and Gary Muller for reporting this vulnerability.

4 June, 2019: Snagit 2019.1.2

Snagit now supports multi-monitor varied DPI computer setups!

Improved capture delay of Chrome browser window

Resolved crash during active window capture of Internet Explorer browser

Resolved Crop tool edge and controls issues

Improved in-app message tips to be more timely and prevent popups when Snagit is not actively used

Resolved rounded rectangle issues and set them as default shape in Auto Simplify

Improved canvas logic for auto expand

Resolved issue of static screens corrupting portions of video recordings

Resolved issue of OneNote hotkeys affecting Snagit

Resolved help url link issues in Capture Window and OneClick

Resolved several memory leaks

Resolved crash when using large dimensions in a fixed region capture

Removed requirement for video description and tags during upload to YouTube

Improved error messages when combining large images and during sign-in

Improved moving objects with keyboard when moving outside of the canvas

Resolved incorrect pixel size of images in resizing tooltips

Resolved updater “Failed with -1” issue

Update to new Screencast API, which leverages oAuth for more secure authentication. This change will require you to sign out and sign in for sharing to Screencast.com.

Numerous other bug fixes, localization updates, and performance improvements

19 February, 2019: Snagit 2019.1.1

Various bug fixes for Combined Images.

Various bug fixes for the Snip & Sketch integration.

Fix for a crash when changing default settings for webcam.

Fix for a crash on Windows 7 when the audio devices took a while to respond.

Snagit Editor will now open automatically when a capture is taken and Editor is not running in the background.

YouTube embed URL is now HTTPS instead of HTTP.

Stamps will now keep their aspect ratio when they’ve been swapped from another stamp.

Toolbar icons and order should no longer reset after a restart.

Changes to the way the Properties and Effects panels are hidden.

Facebook sharing to Pages is working again.

Shadow Effect can now be aligned to the center of an object.

No longer have to wait for webcam initialization when resizing the selection area.

Numerous other bug and security fixes, localization updates, and performance improvements.

11 December, 2018: Snagit 2019.1.0

Added integration with Windows Snipping Tool and Snip & Sketch utilities.

You can now capture with the built-in tools and have them automatically open in Snagit Editor.

All in-app messages now respect the banner setting in Preferences.

Stamps now searchable with German and French terms.

Added some British and Australian search terms to the English version.

Combine Images window now remembers settings.

Captions are now wide enough on a combined image of varying sized images.

Smart Move reset button now triggers a recalculation.

Callout Text is now saved to file immediately after typing.

Checking for updates now more reliable when multiple versions of Snagit installed.

Resolved spelling and capitalization errors in German and French onboarding.

Resolved unnecessary warning when opening Snagit 2019 captures in Snagit 2018.

Resolved Simplify alignment buttons not working in floating properties.

Resolved canceling out of Smart Move processing dialog leaves Smart Move in a bad state.

Resolved blank tray thumbnails in German and French versions.

Resolved issue where Auto Simplifying an image would never finish on 32-bit systems.

Numerous other bug and security fixes, localization updates, and performance improvements.

6 November, 2018: Snagit 2019.0.1

New Support Tool for more easily submitting diagnostic information to TechSmith Support.

Fixed a crash when selecting select region while editing preset.

Fixed a crash when moving crosshairs between Edge and other browsers before capturing/canceling.

Resolved Snagit hanging at startup on Windows 32-bit when no microphone devices are detected.

Resolved Mic Dropdown missing from Video HUD.

Resolved CPU spiking when checking for updates.

Resolved some foreign languages showing up as question marks in Combine Images titles/descriptions.

Resolved onboarding text issues.

Resolved Presets not appearing in dropdown.

Resolved issue with share field selection showing as 'None' in Preset Edit window's UI after preset creation/update.

Resolved Fuse not connecting to Snagit on older operating systems.

Resolved issue with Undo, Auto-Simplify on new captured image not toggling off.

Resolved issue with Windows 7 32-bit not installing SnagThumbnailProvider.dll.

Resolved some dialog's showing underscores in front of button text.

Improved messaging when the Windows 10 camera and microphone privacy setting is disabled.

Improved visibility of which option is selected in the Selection Tool.

Improved messaging when attempting to Simplify a Combined Image.

Improved Combine text looks small when dealing with larger images.

23 October, 2018: Snagit 2019.0.0

Combine Images

Quickly and painlessly explain a series of steps by combining multiple screenshots into a single image.

Automatically add step numbers, adjust colors, quickly add a title and captions, and apply an existing color theme to stay on brand with your organization.

Simplify Tool

Automatically create simplified versions of your captures that requires fewer updates over time, focuses your viewers’ attention to the most important part, and reduce your localization costs.

When the automatic method doesn’t give you the exact results you need, refine your simplified image with our specialized manual tools. Still enormously speeding up the process. Cutting a multi-hour project down to a few minutes.

Favorite Tool

Favorite your most used Quick Styles across tools. Keep your favorite tool styles a single click away. No more unnecessary tool switching.

Stamp Searching

Use search terms to quickly find and select the right stamp you need among the vast number of stamps that come with Snagit.

Additional Changes

A new single installer for all languages. Simply choose your language at install time or change later in Snagit Editor Preferences.

Preview your Snagit files in Windows Explorer. Icons and preview images are now visible when browsing your .snag files in your folders.

Performance improvements to Snagit’s startup time.

Can now use Smart Move on floating images on the canvas, not just the background image.

Improvements to the Autofill algorithm to work better with grids.

Improved stability around Smart Move undo

Fixed some issues related to using Snagit Editor with tablets and stylus pens.

Resolved numerous other bugs and added other workflow improvements.

Snagit 2018

21 January, 2020: Snagit 2018.2.5

Mitigated the security flaw in our 3rd party LEADTOOLS BMP library that could have resulted in a remote code execution vulnerability. CVE-2019-5100

Uninstalling Snagit 2018 after updating to Snagit 2020 will keep your preferences

23 July, 2019: Snagit 2018.2.4

Fixes CVE-2019-13382 which would allow a local attacker to gain elevated privileges using a specially crafted presentation file. Thanks to Matt Nelson, Marcus Sailler, Rick Romo and Gary Muller for reporting this vulnerability.

Improved capture delay of Chrome browser window.

Fixed an issue where the "Run Snagit when Windows starts” option was not saving consistently.

11 December, 2018: Snagit 2018.2.3

Resolved Snagit hanging at startup on Windows 32-bit when no microphone devices are detected.

Resolved Mic Dropdown missing from Video HUD.

Resolved CPU spiking when checking for updates.

Resolved Fuse not connecting to Snagit on older operating systems.

Updated registration of GIF codec to prevent repairs during Windows updates.

Other bug fixes, performance enhancements, and security improvements.

25 September, 2018: Snagit 2018.2.2

Removed goo.gl short links due to service retiring. Previous links will continue to work.

Fixed issue where some updates were not being recognized by Snagit updater.

Updated registration of GIF codec to prevent repairs during Windows updates.

Fixed issue where some machines would not go to sleep when Snagit was running.

Resolved last used tool not remembered after closing Snagit.

Resolved unable to initiate subsequent captures from the taskbar menu.

Improved stability for long webcam recordings and when starting a video with webcam.

Resolved some webcams remaining on at all times when Snagit is running.

Improved messaging around accessing the microphone due to disabled Microphone Privacy Settings in Windows 10.

Improved Bluetooth devices not playing audio while Snagit is running. There may still be issues with certain Bluetooth devices that may still have

issues while recording.

Enabled Grab Text on cloud virtual machines (e.g., Amazon and Azure).

Fixed issue that turned off in-app messages after updating Snagit.

Updated French offline help document.

Other bug fixes, performance enhancements, and security improvements.

28 June, 2018: Snagit 2018.2.1

Updated web security protocols.

Resolved memory leak on Windows 7.

19 June, 2018: Snagit 2018.2.0

Added French language.

Added cursor view to Eraser tool to show area that will be erased.

Added corner handle to round rectangle shape to allow for adjustable corners.

Resolved error when changing audio devices on Microsoft Windows 7.

Resolved crash when resetting default styles under the Urban Theme.

Resolved bug preventing users from selecting 'Choose a destination folder' in the Dropbox share dialog.

Resolved crash when creating a GIF on Microsoft Windows 10 (1803).

Resolved bug preventing Snagit from working properly on systems running Microsoft Windows 7N.

Resolved bug where disabling system audio also disabled microphone audio for video recording.

Resolved bug where users could not update the background color if a custom color was previously selected.

Resolved bug preventing GIFs from being saved with special characters in the file name.

Resolved French and German language characters from displaying correctly in Snagit banner messages.

Resolved bug that occurred when using scrolling capture on Google Chrome window with certain system DPI settings.

Resolved video capture fail with error 18.

27 March, 2018: Snagit 2018.1.1

Fixed moving the video selection area, so new location is recognized.

Increased Twitter character limit to 280.

Improved Canvas Snapping performance while zoomed.

Fixed hotkeys to work with function keys when Snagit does not have focus.

Fixed crash when deploying Snagit with custom output paths and allow installed outputs folder to be created when using environment macros.

Fixed OneNote output to save settings for future.

Updated stamp cursor to reflect Stamp Tool icon.

Updated offline PDF help documentation.

Other bug fixes and performance improvements.

6 February, 2018: Snagit 2018.1.0

Added snapping for objects on canvas.

Better support for auto-selecting PowerPoint and Word windows during capture.

Changes to wording and layout in trial and unlocking workflow.

Floating properties in Snagit Editor now always shows font name.

Added extra-low frame rate setting for video recording.

Can again use the enter key to start a crosshair selection.

Adjusted some dark theme button and tab colors.

Deploying with a theme will launch Snagit with that theme selected.

Fixed an issue in Snagit Editor where tool switching created a new quick style.

Added function to recognize your USB webcam when internal webcam is corrupted.

Fixed menu in video tab of capture window to show default microphone device.

Fixed an issue where Snagit Editor was not writing to some hidden setting files.

Fixed several Smart Move issues when using Undo and Redo.

Fixed an issue where it was not possible to capture the cursor on Windows 7 64-bit.

Snagit Editor no longer needs to be manually focused for Ctrl-C to work on first launch.

Other bug fixes and performance improvements.

19 December, 2017: Snagit 2018.0.2

Fixed an issue where Snagit sometimes prevents Enterprise machines from creating User Profiles.

Added option to disable automatic crash dump generation for Enterprise users.

Updated all unlock buttons on trial countdown screens to say "Enter Software Key."

Changed button text on initial screen to "Sign In to Start Trial" and "Enter Software Key."

Fixed a crash on launch when Windows Media Feature Pack is not installed on Windows Server 2012 R2 or Windows N.

Fixed a crash in Snagit Editor when in-app messages are updated.

Fixed a crash on Windows 7 when processing video captures.

Updated Grab Text results window to support exiting via Esc key.

Fixed an issue that could cause Snagit to be slow and unresponsive at startup.

14 November, 2017: Snagit 2018.0.1

Fixed issue where sometimes arrows had no arrowheads and would create a new Quick Style.

Fixed floating text properties so now they show font name consistently.

Fixed crash when canceling a video initialization.

Changes to German UI layout.

Fixed photo quality auto-fill so it no longer ignores transparency.

Fixed crash that could prevent the Snagit Editor from launching.

Fixed crash that could occur when trying to sign into Snagit.

Fixed issue that could cause Snagit to prevent Windows from shutting down.

Fixed memory leak in the TechSmith updater.

24 October, 2017: Snagit 2018.0.0

Smart Move

Quickly move text or move objects around in images that you have captured. Keep your image content up to date when UIs and the underlying technology changes.

Communicate changes, suggestions, or give feedback by swiftly editing your captures.

Text Replace

Do more than just move text around in your capture and choose to edit it directly.

Grab Text

Choose to capture text on your screen or find and copy text after capture from the whole image or select an area in the image to get specific text.

Additional Changes

Added In-app messages for onboarding (keep a look out for banners in Snagit Editor for helpful tips).

Drag images and videos from the tray into your OS as a png or mp4.

Recently used fonts in your OS show at the top of the list in Snagit Editor.

Resolved several bugs and added other workflow improvements.

Snagit 13

23 July, 2019: Snagit 13.1.7

Fixes CVE-2019-13382 which would allow a local attacker to gain elevated privileges using a specially crafted presentation file. Thanks to Matt Nelson, Marcus Sailler, Rick Romo and Gary Muller for reporting this vulnerability.

31 July, 2018: Snagit 13.1.6

Resolved crash when creating a GIF on Microsoft Windows 10 (1803).

Updates to address potential security issues.

14 November, 2017: Snagit 13.1.5

Updates to address potential security issues.

19 September, 2017: Snagit 13.1.4

Fixed a scrolling capture bug with Chrome

Various other bug fixes

23 May, 2017: Snagit 13.1.3

Updates to address potential security issues

Fixed a bug that could cause the capture window to become unresponsive if the trial had expired

18 April, 2017: Snagit 13.1.2

Logging into Snagit and the outputs for Google Drive, YouTube, Screencast, and Relay will now send you to your default browser instead of a sheet in Snagit

Improved the Photo Quality Auto-Fill beta feature

Can again deploy with custom presets and preferences

With Always Shrink to Fit on, resizing Editor will adjust the zoom level. That setting will also be remembered between launches

Fixed an issue that would result in an error when trying to record the screen on some Windows 7 machines

Fixed an issue that would cause recording to stop after 10 minutes when controls were minimized

Fixed an issue causing the login screen for Evernote to be blank

Fixed a crash on startup that was related to tool themes

Fixed an issue that would cause some settings to reset after rebooting

Deleting the Snagit folder in My Documents will no longer prevent deleting auto-saved captures

Can now update your translated files by re-importing a translated XLIFF file

Fixed a crash for some users when exporting for translation

Made the Snagit Updater more reliable

Other bug fixes and performance improvements

28 February, 2017: Snagit 13.1.1

Fixed an issue with QuickEffects not visible after updating

Fixed an issue with Editor opening even if preview was turned off

Improved Screencast.com upload speeds

Fixed an issue with some full-screen capture situations

Fixed an issue causing "OLE Initialization failed" errors in German locale versions

Fixed issues with signing-in after updating

Fixed a memory leak causing slow capture time

Fixed a crash after the first All-in-one video recording

Fixed a crash with default audio devices when deploying with AppV

Fixed an issue with captures after completing a Fixed Window capture

Fixed an issue causing crashes with magic wand selection

Added a hotkey for Copy All

Fixed an issue causing selection tool to freeze

Fixed an issue causing Zoom and Resize windows not to close

Fixed an issue preventing deployment of Editor Tool Themes when using a custom reg file

Fixed an issue causing an error when switching webcam during recording

Fixed an issue causing the Getting Started checklist not to update

Fixed a crash when sharing to Google Drive

Fixed an issue causing self-repair to be triggered in enterprise deployments

Various other bug fixes and performance improvements

24 January, 2017: Snagit 13.1.0

Shared Styles / Themes

Switch between sets of quick styles and colors in the color picker

Define multiple sets of quick styles per tool and share those sets with other users within an organization

Background Auto-Fill

Updated selection tool to automatically fill the backgrounds after moving or deleting content from your captures

Allows you to easily change around or remove objects from screenshots without having to recapture

Magic Wand

Select a point and adjust the tolerance to select like colors

Works with Background Auto-fill

Translation Workflow

Extract text from callouts and text markup within Snagit and get the text translated by exchanging an XLIFF file

Capture Info

Take any capture and automatically add on the application name, version number, when it was captured and on what OS

Panoramic capture now in the All-in-one workflow

Performance enhancements

Bug fixes

Supporting the latest changes Microsoft has been making to Windows 10

Better selection areas with the capture crosshairs

Touch improvements for multi-touch devices like Surfaces

25 October, 2016: Snagit 13.0.3

Installation process improvements, including instances where .NET needs to be updated

Improved detection of app windows, including Microsoft Office 2016 products

Fixed crash that occurred when files open in the Editor were deleted from the hard drive

Fixed crash that resulted when importing and using Arabic fonts Fixed issue where outputs were not installing if Snagit was running

Fixed instance where Editor wasn't presenting after a capture

Added graphic to OneClick toggle in Capture Preferences

Improved process of manual Snagit key entry

Various other bug fixes and performance improvements

23 August, 2016: Snagit 13.0.2

Added a way for Snagit to take precedence of Print Screen and other hotkey

Added labels to the Editor toolbar icons

Added functionality to remember the last tool used when working with multiple captures

Added ability to set a hotkey to stop video capture

Fixed a crash from a conflict with third-party audio programs

Fixed a crash when pressing the ESC key to exit the All-in-One and video recording toolbars

Fixed a crash when right-clicking while editing callouts

Fixed an issue where the highlighter tool was obscuring content

Fixed an issue where Save As preferences were not retained

Fixed an issue where Presets were not sharing to selected printers

Various other bug fixes and performance improvements

28 June, 2016: Snagit 13.0.1

Added a link to TSC Privacy Policy to About Snagit area (located in Help file menu)

Added ability to Share images, videos and GIFs to Twitter

Fixed a crash when Snagit opens on systems with Jaksta installed

Fixed a crash when a Video Selection capture area extends across multiple monitors

Fixed a crash when Snagit opens on Windows 7 N edition

Fixed an issue with Snagit not remembering last capture settings after shutdown

Fixed an issue during installation that resulted in Snagit being set as the default printer

Fixed an issue where exporting GIFs to Google Drive and Program outputs resulted in file being saved with incorrect extension (MP4)

Fixed an issue with All-in-One capture preview not showing context menus (e.g. right click menus)

Fixed an issue where trial users were not being routed to the correct sign-in window

Fixed an issue where mouse could stick on capture HUD when using webcam

Fixed an issue where an external webcam's mic could not be utilized

Fixed an issue where AutoSave dialogue presented twice for unsaved files when closing Editor

Fixed an issue with Quick Styles where scrolling became stuck at the bottom of the window

Fixed an issue with access to Snagit when conditions arise that block access to signin.techsmith.com

Various other bug fixes and performance improvements

07 June, 2016: Snagit 13.0.0

New design for capture

Updated ability to start a capture from within the editor

New on-the-fly capture interface

Panoramic capture

Capture tall, wide or infinitely scrolling content using this innovative scrolling capture method

New, streamlined capture preset creation and use

Effects side panel with property drop downs

Quick Styles are customizable add, delete, reorder

Tools

New crop tool

New text tool

Color picker

Auto-resizing canvas

New magnify tool

Library/Tray

Removed Flags

Make tray collapsible

General/Share

Launch a capture from within Editor

Light and dark theme editor and capture window

New Share History

Ability to add share destinations to the toolbar

Improve performance when dealing with images with 10 or more items on the canvas

Eliminate crashes with large images - improved performance

Multi-edit images can be edited with acceptable performance

Outlined text

New callout shapes

New and updated stamps

Webcam

Ability to record webcam video while preserving Snagit’s real-time encoding

Toggle between webcam and screen video during recording

All built-in webcams and standard USB webcams will be supported

Animated GIF

Create a GIF from a video recording

Presets and custom GIF settings available

Option to "Fade to Black" on GIF start and end

Option to "Dither" GIF colors

Make GIF from a selection of a video

Saving and sharing via outputs to any destination that supports animated GIF.

Ability to capture fullscreen video at dimensions greater than 1080p

Supports image capture on 5K monitors

Higher frame rates for video capture

Easier video editing

Adjust DPI of capture before capturing

Snagit 12

25 August, 2015: Snagit v12.4.1

You can now sign in and automatically unlock the software with a key stored in your TechSmith account

Windows 10 Support

Bug fixes and improvements

23 June, 2015: Snagit v12.4

Fix for Global Capture Hotkey not being remembered unless Snagit is closed first

Fix for hangs during product install or uninstall

Fix for Memory error from Snagit Editor when trying to restart or shutdown computer

Improvements to scrolling window capture

Bug fixes and improvements

14 April, 2015: Snagit v12.3.2

Bug fixes and improvements

17 March, 2015: Snagit v12.3.1

Fixed issue with “Failed to load main frame” error

Fixed issue when recording controls are minimized before starting a recording

24 February, 2015: Snagit v12.3

You can now sign in to your TechSmith account in-product and on the website

Added My Places, which includes OneDrive for Business integration, and import and export from OneDrive for Business

You now can shrink the recording controls to the system tray

Added the ability to use the Snagit recorder directly with TechSmith Relay

Improved capture workflow

Bug fixes

29 October, 2014: Snagit v12.2.2

Introduced in-product tips and tricks

Bug fixes

15 October, 2014: Snagit v12.2.1

Bug fixes

26 August, 2014: Snagit v12.2

Added a light theme so you can now choose the color of the Snagit Editor interface

You can now choose the auto-save destination for your files

Improved scrolling capture functionality

Other critical and minor bug fixes

10 July, 2014: Snagit v12.1

Dropbox sharing (link returned to be pasted)

OneNote 2013 sharing

Ability to rotate shapes and images

Ability to change the background canvas color in Snagit Editor

Quickly enter the exact height and width during a capture

Removed option that forced objects to be flattened

Other minor bug fixes

13 May, 2014: Snagit v12.0.0

Added video trimming to allow you to cut out sections of your video.

Introduced new method of capturing that no longer requires choosing image or video and allows you to modify your selected area before finalizing the capture.

Major refresh of Snagit Editor.

We are no longer supporting Windows XP/Vista.

Improved save workflow to give you an easier way to keep your original video captures.

Added a dedicated way to create, edit, and manage your Snagit profiles.

No longer contains text capture mode.

Transitioned “OneClick” into an all new “Capture Window,” which provides immediate, single click access to all capture profiles as well as the new capture workflow.

Added in-product training content to make sure you better understand video trimming and profiles.

Added a way to directly tag single captures.

We now require .NET 4 Full.

Related Content

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TechSmith Support Policy

Create, Edit and Caption your video with Camtasia 2018 and Later

For more information on adding captions in Camtasia see this support article.

Step 1: Share Your Project to a Local File on Your Computer

In Camtasia click Share > Local File > Export as Webpage.

From the Caption Style dropdown, select Closed Captions.

Upload the Production Folder to Your Hosting Server

Step 2: Open up Production Caption Data

Open the production folder in Finder.

Locate the xmpFile.xml file in the media folder.

Open the file in a TextEdit or another text editor that can edit XML.

The XML produced by Camtasia is not formatted in a readable way by default. To make the XML more readable do the following:

Copy all the text in the file.

Open this link to an online XML formatter in a browser.

Paste content in text area and click FORMAT XML.

Copy formatted XML text and replace text in the opened file in the text editor.

Save file.

Step 3: Adding New Captions

Locate the caption section of the XML document.

To Add a new caption, duplicate an existing <rdf:li> tag that contains caption text.

Modify language code and caption text.

At the bottom of this article is a list of supported language codes. Do not modify the markup (\rtf1) surrounding the caption text. It is used for formatting the text.

Save file.

Step 4: Modify Player HTML File

Open the production folder in Finder.

Locate the index_player.html file in the media folder.

Open the file in a TextEdit or another text editor that can edit HTML.

Locate and delete the following: src="scripts/config_xml.js". After editing, the file should look similar to what is shown below.

Save file.

You will not be able to preview the production from your desktop with this change. But it will work when you upload the production to your hosting server.

Step 5:

The TechSmith Smart Player will auto-detect the languages you have supplied in the XML.

Users will be given an option to switch between language tracks at anytime during playback

Supported Language Codes

Language

Language Code

Afrikaans

"af"

Afrikaans

"af-za"

Albanian

"sq"

Albanian

"sq-al"

Arabic

"ar"

Arabic

"ar-dz"

Arabic

"ar-bh"

Arabic

"ar-eg"

Arabic

"ar-iq"

Arabic

"ar-jo"

Arabic

"ar-kw"

Arabic

"ar-lb"

Arabic

"ar-ly"

Arabic

"ar-ma"

Arabic

"ar-om"

Arabic

"ar-qa"

Arabic

"ar-sa"

Arabic

"ar-sy"

Arabic

"ar-tn"

Arabic

"ar-ae"

Arabic

"ar-ye"

Armenian

"hy"

Armenian

"hy-am"

Azeri (Cyrillic)

"cy-az"

Azeri (Cyrillic)

"cy-az-az"

Azeri (Latin)

"lt-az"

Azeri (Latin)

"lt-az-az"

Basque

"eu"

Basque

"eu-es"

Belarusian

"be"

Belarusian

"be-by"

Bulgarian

"bg"

Bulgarian

"bg-bg"

Catalan

"ca"

Catalan

"ca-es"

Chinese

"zh"

Chinese

"zh-cn"

Chinese

"zh-hk"

Chinese

"zh-mo"

Chinese

"zh-sg"

Chinese

"zh-tw"

Chinese

"zh-chs"

Chinese

"zh-cht"

Croatian

"hr"

Croatian

"hr-hr"

Czech

"cs"

Czech

"cs-cz"

Danish

"da"

Danish

"da-dk"

Dhivehi

"div"

Dhivehi

"div-mv"

Dutch

"nl"

Dutch

"nl-be"

Dutch

"nl-nl"

English

"en"

English

"en-au"

English

"en-bz"

English

"en-ca"

English

"en-cb"

English

"en-ie"

English

"en-jm"

English

"en-nz"

English

"en-ph"

English

"en-za"

English

"en-tt"

English

"en-gb"

English

"en-us"

English

"en-zw"

Estonian

"et"

Estonian

"et-ee"

Faroese

"fo"

Faroese

"fo-fo"

Farsi

"fa"

Farsi

"fa-ir"

Finnish

"fi"

Finnish

"fi-fi"

French

"fr"

French

"fr-be"

French

"fr-ca"

French

"fr-fr"

French

"fr-lu"

French

"fr-mc"

French

"fr-ch"

Galician

"gl"

Galician

"gl-es"

Georgian

"ka"

Georgian

"ka-ge"

German

"de"

German

"de-at"

German

"de-de"

German

"de-li"

German

"de-lu"

German

"de-ch"

Greek

"el"

Greek

"el-gr"

Gujarati

"gu"

Gujarati

"gu-in"

Hebrew

"he"

Hebrew

"he-il"

Hindi

"hi"

Hindi

"hi-in"

Hungarian

"hu"

Hungarian

"hu-hu"

Icelandic

"is"

Icelandic

"is-is"

Indonesian

"id"

Indonesian

"id-id"

Italian

"it"

Italian

"it-it"

Italian

"it-ch"

Japanese

"ja"

Japanese

"ja-jp"

Kannada

"kn"

Kannada

"kn-in"

Kazakh

"kk"

Kazakh

"kk-kz"

Konkani

"kok"

Konkani

"kok-in"

Korean

"ko"

Korean

"ko-kr"

Kyrgyz

"ky"

Kyrgyz

"ky-kz"

Latvian

"lv"

Latvian

"lv-lv"

Lithuanian

"lt"

Lithuanian

"lt-lt"

Macedonian

"mk"

Macedonian

"mk-mk"

Malay

"ms"

Malay

"ms-bn"

Malay

"ms-my"

Marathi

"mr"

Marathi

"mr-in"

Mongolian

"mn"

Mongolian

"mn-mn"

Norwegian (Bokml)

"nb"

Norwegian (Bokml)

"nb-no"

Norwegian (Nynorsk)

"nn"

Norwegian (Nynorsk)

"nn-no"

Polish

"pl"

Polish

"pl-pl"

Portuguese

"pt"

Portuguese

"pt-br"

Portuguese

"pt-pt"

Punjabi

"pa"

Punjabi

"pa-in"

Romanian

"ro"

Romanian

"ro-ro"

Russian

"ru"

Russian

"ru-ru"

Sanskrit

"sa"

Sanskrit

"sa-in"

Serbian (Cyrillic)

"cy-sr"

Serbian (Cyrillic)

"cy-sr-sp"

Serbian (Latin)

"lt-sr"

Serbian (Latin)

"lt-sr-sp"

Slovak

"sk"

Slovak

"sk-sk"

Slovenian

"sl"

Slovenian

"sl-si"

Spanish

"es"

Spanish

"es-ar"

Spanish

"es-bo"

Spanish

"es-cl"

Spanish

"es-co"

Spanish

"es-cr"

Spanish

"es-do"

Spanish

"es-ec"

Spanish

"es-sv"

Spanish

"es-gt"

Spanish

"es-hn"

Spanish

"es-mx"

Spanish

"es-ni"

Spanish

"es-pa"

Spanish

"es-py"

Spanish

"es-pe"

Spanish

"es-pr"

Spanish

"es-es"

Spanish

"es-uy"

Spanish

"es-ve"

Swahili

"sw"

Swahili

"sw-ke"

Swedish

"sv"

Swedish

"sv-fi"

Swedish

"sv-se"

Syriac

"syr"

Syriac

"syr-sy"

Tamil

"ta"

Tamil

"ta-in"

Tatar

"tt"

Tatar

"tt-ru"

Telugu

"te"

Telugu

"te-in"

Thai

"th"

Thai

"th-th"

Turkish

"tr"

Turkish

"tr-tr"

Ukrainian

"uk"

Ukrainian

"uk-ua"

Urdu

"ur"

Urdu

"ur-pk"

Uzbek (Cyrillic)

"cy-uz"

Uzbek (Cyrillic)

"cy-uz-uz"

Uzbek (Latin)

"lt-uz"

Uzbek (Latin)

"lt-uz-uz"

Vietnamese

"vi"

Vietnamese

"vi-vn"

Create, Edit and Caption your video with Camtasia 2018 and Later

For more information on adding captions in Camtasia see this support article.

Step 1: Share Your Project to a Local File on Your Computer

In Camtasia click Share > Local File > Custom Production Settings > MP4 - Smart Player (HTML5).

Select Closed Captions under the Options tab.

Upload the Production Folder to Your Hosting Server

Step 2: Open up Production Caption Data

Browse to the folder where Camtasia produced the video.

Locate the file named [production name]_config.xml. Where [production name] is the name you gave to your video.

Open the file in a Notepad or another text editor that can edit XML.

Tip!

Notepad++ is free and works great for tasks like this.

The XML produced by Camtasia is not formatted in a readable way by default. To make the XML more readable do the following:

Copy all the text in the file.

Open this link to an online XML formatter in a browser.

Paste content in text area and click FORMAT XML.

Copy formatted XML text and replace text in the opened file in the text editor.

Save file.

Step 3: Adding New Captions

Locate the caption section of the XML document.

To add a new caption, duplicate an existing <rdf:li> tag that contains caption text.

Modify language code and caption text.

At the bottom of this article is a list of supported language codes. Do not modify the markup (\rtf1) surrounding the caption text. It is used for formatting the text.

Save file.

Step 4: Modify Player HTML File

Open (production name)_player.html in a text editor.

Locate and delete the following line: <script src="scripts/config_xml.js"></script>

Save file.

You will not be able to preview the production from your desktop with this change. But it will work when you upload the production to your hosting server.

Step 5:

The TechSmith Smart Player will auto-detect the languages you have supplied in the XML.

Users will be given an option to switch between language tracks at anytime during playback

Supported Language Codes

Language

Language Code

Afrikaans

"af"

Afrikaans

"af-za"

Albanian

"sq"

Albanian

"sq-al"

Arabic

"ar"

Arabic

"ar-dz"

Arabic

"ar-bh"

Arabic

"ar-eg"

Arabic

"ar-iq"

Arabic

"ar-jo"

Arabic

"ar-kw"

Arabic

"ar-lb"

Arabic

"ar-ly"

Arabic

"ar-ma"

Arabic

"ar-om"

Arabic

"ar-qa"

Arabic

"ar-sa"

Arabic

"ar-sy"

Arabic

"ar-tn"

Arabic

"ar-ae"

Arabic

"ar-ye"

Armenian

"hy"

Armenian

"hy-am"

Azeri (Cyrillic)

"cy-az"

Azeri (Cyrillic)

"cy-az-az"

Azeri (Latin)

"lt-az"

Azeri (Latin)

"lt-az-az"

Basque

"eu"

Basque

"eu-es"

Belarusian

"be"

Belarusian

"be-by"

Bulgarian

"bg"

Bulgarian

"bg-bg"

Catalan

"ca"

Catalan

"ca-es"

Chinese

"zh"

Chinese

"zh-cn"

Chinese

"zh-hk"

Chinese

"zh-mo"

Chinese

"zh-sg"

Chinese

"zh-tw"

Chinese

"zh-chs"

Chinese

"zh-cht"

Croatian

"hr"

Croatian

"hr-hr"

Czech

"cs"

Czech

"cs-cz"

Danish

"da"

Danish

"da-dk"

Dhivehi

"div"

Dhivehi

"div-mv"

Dutch

"nl"

Dutch

"nl-be"

Dutch

"nl-nl"

English

"en"

English

"en-au"

English

"en-bz"

English

"en-ca"

English

"en-cb"

English

"en-ie"

English

"en-jm"

English

"en-nz"

English

"en-ph"

English

"en-za"

English

"en-tt"

English

"en-gb"

English

"en-us"

English

"en-zw"

Estonian

"et"

Estonian

"et-ee"

Faroese

"fo"

Faroese

"fo-fo"

Farsi

"fa"

Farsi

"fa-ir"

Finnish

"fi"

Finnish

"fi-fi"

French

"fr"

French

"fr-be"

French

"fr-ca"

French

"fr-fr"

French

"fr-lu"

French

"fr-mc"

French

"fr-ch"

Galician

"gl"

Galician

"gl-es"

Georgian

"ka"

Georgian

"ka-ge"

German

"de"

German

"de-at"

German

"de-de"

German

"de-li"

German

"de-lu"

German

"de-ch"

Greek

"el"

Greek

"el-gr"

Gujarati

"gu"

Gujarati

"gu-in"

Hebrew

"he"

Hebrew

"he-il"

Hindi

"hi"

Hindi

"hi-in"

Hungarian

"hu"

Hungarian

"hu-hu"

Icelandic

"is"

Icelandic

"is-is"

Indonesian

"id"

Indonesian

"id-id"

Italian

"it"

Italian

"it-it"

Italian

"it-ch"

Japanese

"ja"

Japanese

"ja-jp"

Kannada

"kn"

Kannada

"kn-in"

Kazakh

"kk"

Kazakh

"kk-kz"

Konkani

"kok"

Konkani

"kok-in"

Korean

"ko"

Korean

"ko-kr"

Kyrgyz

"ky"

Kyrgyz

"ky-kz"

Latvian

"lv"

Latvian

"lv-lv"

Lithuanian

"lt"

Lithuanian

"lt-lt"

Macedonian

"mk"

Macedonian

"mk-mk"

Malay

"ms"

Malay

"ms-bn"

Malay

"ms-my"

Marathi

"mr"

Marathi

"mr-in"

Mongolian

"mn"

Mongolian

"mn-mn"

Norwegian (Bokml)

"nb"

Norwegian (Bokml)

"nb-no"

Norwegian (Nynorsk)

"nn"

Norwegian (Nynorsk)

"nn-no"

Polish

"pl"

Polish

"pl-pl"

Portuguese

"pt"

Portuguese

"pt-br"

Portuguese

"pt-pt"

Punjabi

"pa"

Punjabi

"pa-in"

Romanian

"ro"

Romanian

"ro-ro"

Russian

"ru"

Russian

"ru-ru"

Sanskrit

"sa"

Sanskrit

"sa-in"

Serbian (Cyrillic)

"cy-sr"

Serbian (Cyrillic)

"cy-sr-sp"

Serbian (Latin)

"lt-sr"

Serbian (Latin)

"lt-sr-sp"

Slovak

"sk"

Slovak

"sk-sk"

Slovenian

"sl"

Slovenian

"sl-si"

Spanish

"es"

Spanish

"es-ar"

Spanish

"es-bo"

Spanish

"es-cl"

Spanish

"es-co"

Spanish

"es-cr"

Spanish

"es-do"

Spanish

"es-ec"

Spanish

"es-sv"

Spanish

"es-gt"

Spanish

"es-hn"

Spanish

"es-mx"

Spanish

"es-ni"

Spanish

"es-pa"

Spanish

"es-py"

Spanish

"es-pe"

Spanish

"es-pr"

Spanish

"es-es"

Spanish

"es-uy"

Spanish

"es-ve"

Swahili

"sw"

Swahili

"sw-ke"

Swedish

"sv"

Swedish

"sv-fi"

Swedish

"sv-se"

Syriac

"syr"

Syriac

"syr-sy"

Tamil

"ta"

Tamil

"ta-in"

Tatar

"tt"

Tatar

"tt-ru"

Telugu

"te"

Telugu

"te-in"

Thai

"th"

Thai

"th-th"

Turkish

"tr"

Turkish

"tr-tr"

Ukrainian

"uk"

Ukrainian

"uk-ua"

Urdu

"ur"

Urdu

"ur-pk"

Uzbek (Cyrillic)

"cy-uz"

Uzbek (Cyrillic)

"cy-uz-uz"

Uzbek (Latin)

"lt-uz"

Uzbek (Latin)

"lt-uz-uz"

Vietnamese

"vi"

Vietnamese

"vi-vn"

Problem

After clicking Record in Camtasia Editor to launch the Recorder, the editor minimizes but the Recorder never opens.

Solution

Option 1: Run Camtasia as an Administrator

Try running Camtasia as an administrator by right-clicking the Camtasia shortcut and selecting Run as Administrator.

Option 2: Reset Camtasia

Camtasia 2018.0.6 and Later

Open Camtasia.

Select Edit > Preferences > Advanced.

Click Reset Settings.

Click Reset.

Camtasia 2018.0.5 and Earlier

Exit Camtasia and the Recorder. Confirm that they are not running in Task Manager.

Press Windows+R on your keyboard to open the Run window.

Type the following and click OK: regedit

Browse to: HKEY_CURRENT_USER\Software\TechSmith\Camtasia Studio\#. The '#' is your current version of Camtasia that is installed.

Right-click the folder and select Delete.

Close the Registry Editor and open Camtasia.

Option 3: Force Close Camtasia Recorder

Ctrl+Alt+Delete to open the Task Manager.

Find Camtasia Recorder.

Right-click Camtasia Recorder and select End Task.

Reopen the Recorder.

Option 4: Adjust Save Preferences

This can happen after trying to open the Recorder to do a second recording. In this case, try adjusting the save preferences in Camtasia.

Restart the computer.

In Camtasia Recorder, select Tools > Options > General.

Click File Options.

Select Ask for File Name and click OK.

Click Program and deselect Hide preview window after recording is stopped.

Try a new recording.

Problem

When recording a Webinar or Skype conversation, Camtasia is not recording my microphone and audio from the other person.

Solution

To record both sides of the conversation, please follow the steps below:

Open the Windows Control Panel.

Click the Sound category.

Blog: How to Record a Webinar

Click the Playback tab.

Right-click the Headphones option and select Set as Default Device.

Set the System Audio in the application of your choosing (Skype, WebEx, etc). Make sure the audio can be heard through your headphones.

In the Skype audio options, match the correct devices to be able to hear the audio.

In Camtasia Recorder, make sure to select the Microphone and System Audio.

Related Content

Problem

After recording my system audio, the audio does not get recorded.

Solution

Regardless of what hardware you use, you should be able to record system audio directly from the Camtasia Recorder. To make sure this works, make sure the appropriate option is selected in the Camtasia Recorder.

Camtasia Recorder

a ticket

PowerPoint Add-In

If using the PowerPoint Add-In, make sure this option is selected:

If you are receiving some sort of error when attempting to record system audio, please submit and include the error you are receiving.

Problem

In the German version of Camtasia, adding a comma in the duration for extend frame (or any property) will not work. Entering 5,4 will change to 54

Solution

There are a few reasons why this behavior occurs.

The German version of Camtasia is installed but the region on the computer is set to English (United States).

The Decimal symbol has been manually changed.

To resolve the problem, open Control Panel > Clock and Region > Region and set Format to German (Germany).

Problem

When opening a project, Camtasia hangs or crashes as shown below.

reinstall Camtasia 2018.0.0

Solution

This is a known issue that is fixed in Camtasia 2018.0.2 and later. Select Help > Check for Updates in Camtasia to install the latest version.

This behavior can occur when the following conditions are met:

Camtasia 2018.0.1 is installed.

A sketch motion callout is in the project.

The decimal symbol in Windows is set to a comma (,).

A few workarounds in resolving this issue are:

Open Settings > Apps > Apps & features and uninstall Camtasia 2018.0.1. Then, .

Create future projects without using sketch motion callouts.

Open Control Panel > Clock and Region > Region > Additional Settings and change the comma (,) to a decimal (.) in Decimal symbol. This could have adverse effects for other software.

Problem

While editing in Camtasia, the timeline and/or canvas preview appears choppy, delayed, or out of sync.

Solution

Option 1: Update Camtasia

To update Camtasia, select Help > Check for updates. Updates can also be downloaded from the Techsmith Downloads page.

Option 2: Set Computer to High Performance Mode

Change the power options on your computer to High performance:

support article

Option 3: Change Camtasia to Software-Only Mode

Select Edit > Preferences > Advanced.

In the Hardware Acceleration dropdown, choose Use software-only mode.

Click Ok.

Restart Camtasia.

Option 4: Match Editing Dimensions and Media Dimensions

Having the editing dimensions the same as the source media dimensions will improve performance as Camtasia will not have to work as hard to scale the media. This is true for video and for images. See our tutorial on Getting Crisp, Clear Screen Video for more information.

To view the source media dimensions, right-click the file in the Media Bin and select Properties (Camtasia 9 and later) or Details (Camtasia 8).

To view the project editing dimensions, in Camtasia and later, select File > Project Settings > Canvas Dimensions. In Camtasia 8, see the example below.

Option 5: Lower the Bitrate

Video files with extremely high bitrates can cause performance issues. For most users, anything over 20 Mbps (20,000 Kbps) is usually not needed. To reduce the bitrate, convert the video to MP4 using Handbrake:

Download Handbrake and watch the tutorial below to learn how to convert the file to MP4 using Handbrake

Option 6: Check System Specs

To get the most out of playback performance, we recommend using a machine which meets our Recommended specs or higher from our system requirements. Please see this for guidelines for working with specific content.

Option 7: Source Media Location

Importing content from external hard drives or network drives can cause performance issues. If you have done so, you can export your project out as a ZIP file and re-import it from your internal hard drive:

SelectFile > Export as zip...

Choose a folder location on your local hard drive to save the ZIP to.

Select the option toInclude all files from the Media Bin in zip.

ClickOK.

Find the ZIP file you just created, unzip it and open the project file.

Problem

How do I install Camtasia (Mac)?

Solution

Download camtasia.dmg after purchasing or from here.

Locate camtasia.dmg.

In most cases, the DMG file is located in the Downloads folder. Open Finder and select Go > Downloads.

this article.

Double-click the camtasia.dmg file to open the installer.

The installer window appears. Drag the Camtasia icon into the Applications folder.

In Finder, click the Eject icon.

To open Camtasia, double-click Camtasia in the Applications folder.

If you receive the following error message, see

Problem

The canvas does not show the media and displays black, shows artifacts, or displays the desktop instead of the media on the timeline.

Solution

Click Edit > Preferences > Advanced in Camtasia.

Change the dropdown to Software Only Mode under the Hardware Acceleration section and then click OK.

Close and re-open Camtasia and see if that works.

Problem

I am no longer able to use library assets from Camtasia 8 in newer versions of Camtasia.

Solution

TechSmith is no longer able to distribute the additional assets which were available for Camtasia Studio 8. New assets require Camtasia 2018, and can be found on our new service, TechSmith Assets for Camtasia.

If you are looking for the assets that were includedin yourCamtasia Studio 8library, there are two ways to use those assets in Camtasia 2018.

Option 1: Export/Import Camtasia Studio 8 Library

One option is to export the library from Camtasia Studio 8 as a LIBZIP, and then import that into Camtasia 9 or later.

Open Camtasia Studio 8.

Click Library.

Right-click in the library and choose Export library.

Open Camtasia 9 or later.

Click File > Library > Import Zipped Library.

Browse to the LIBZIP file created in step 3.

Option 2: Export/Import Individual Project

The other option is to just export the individual project from Camtasia Studio 8, and then open that project in Camtasia 9 or later.

Open the project in Camtasia Studio 8.

Click File > Export project as zip.

Open Camtasia 9 or later.

Click File > Import Zipped Project.

Problem

The following error message is displayed: "Your system is missing the components DirectShow needs to decode AVCHD files."

this article

Solution

Camtasia 9 and Later on Windows 8.1/10

If running Windows 8.1 and later, Camtasia 9 does not require a 3rd party AC-3 audio filter. Camtasia 9 uses the audio decoder provided by Windows.

Camtasia 8 and Windows 7

You must install AC-3 support to import AVCHD files into Camtasia. Camtasia 8.4.0 supports decoding the MTS (or M2TS) container, H.264 video, and PCM audio. Please note that using certain encoding/decoding technology and/or formats in some countries may require the payment of applicable license fees.

There are various options to install AC-3 to use the AVCHD files in Camtasia.

Option 1: Install Camera Software

The camera software may include codecs required for Camtasia to decode and open the files produced by your camera. After installing the camera software on the computer, close and re-open Camtasia. Try importing a video from your camera into Camtasia.

Option 2: Change Camera Settings to PCM Audio Format

PCM is uncompressed, high-quality audio. This format produces larger file sizes and may reduce the maximum recording duration on your device. PCM does not require an AC-3 decoder in order to play the files produced on your camera.

Option 3: Install 3rd Party Software to Decode AC-3 Format

Download and install the AC-3 Filter.

Option 4: Convert Video File Format

Convert a video to a file format supported in Camtasia. To learn more about conversion tools and supported file formats, see .

Problem

submit a support ticket

Solution

Make sure the file format is supported in Camtasia.

MP4: video must be encoded with the H.264 codec.

MOV: H.264 and PNG codecs only. For more information, see this article. If video file is from an iPhone 7 or later and running iOS 11, change the video format in Settings > Camera > Formats and choose Most Compatible.

AVI: make sure the codec used to encode the AVI is installed on the machine. For example, if the file is encoded with the Xvid codec, install the Xvid codec on your machine.

ByteFence may cause this error and corrupt the TREC files. To resolve this issue, uninstall ByteFence in Control Panel > Programs > Uninstall a program.

Make sure media is imported from a local drive, and not from a network, external, or cloud drive.

If this error occurs after recording, the TREC file may be corrupt and unrecoverable.

If none of these solutions resolve the problem, please .

Installing the latest version of Camtasia does not overwrite the previous version, and you can have multiple versions installed. If you wish to uninstall any version of Camtasia follow the steps here.

Download camtasia.exe after purchasing or from here.

Locate camtasia.exe.

In most cases, the EXE file is located in the Downloads folder. Open File Explorer and browse to: C:\Users\YOUR USERNAME\Downloads\

Open Camtasia on Windows 7

Double-click the camtasia.exe file to begin installing Camtasia.

If this screen appears, Camtasia is already installed on your computer. Close the window and open Camtasia.

Continue through the install wizard to install Camtasia.

Open Camtasia on Windows 10

Click the Start button and select All apps.

Open the TechSmith folder and select Camtasia 2019.

Open Camtasia on Windows 8

Click the Start button.

Click the Down button on the Windows tile screen.

Locate the TechSmith section and selectCamtasia 2019.

Click the Start button and select All Programs.

Open the TechSmith folder and select Camtasia 2019.

This article is highlights important changes in Snagit that are directly relevant to IT administrators and Software Packaging experts tasked with maintaining and deploying Snagit to their user base. To view release notes (for end users), click here.

Tip!

Be sure to also check out our Enterprise Resources page for transform (MST) creation tools, MSI downloads, and deployment guides.

Sign up for our Snagit Administrator Newsletter here.

Snagit 2020.1.0 (7 January, 2020)

Fixed a startup crash some users were experiencing on Windows 10 v1903

Fixed a crash when importing and exporting Capture presets

Fixed an issue where switching between images would change some tool properties

Improved the look of the Snagit Capture tray icon when recording video

Improved Editor performance when cropping images or working with cropped images

Restored the ability to save static GIFs with transparency

Fixed ability to save PDF as landscape

Adding Evernote and Twitter as sharing destinations (previously optional downloads on the TechSmith website)

Sharing to Email with a preset subject and body should now work again

Other bug fixes and localization updates

Snagit 2020.0.3 (10 December, 2019)

Resolved an issue where a subset of users were unable to launch the Editor

Snagit 2020.0.2 (19 November, 2019)

Addressed issue where Snagit's auto start option is turned off when installing a newer version of Snagit.

Snagit 2020.0.1 (12 November, 2019)

The former method of Combining Images (introduced in Snagit 2019), has no been moved to the top of the list in the Template picking window. It’s called “Custom Steps”

Fixed a crash when, in certain circumstances, an image is dropped in a drop zone and then exiting Snagit Editor

Added a Video from Images hotkey: Ctrl+Alt+V

Reduced the likelihood that Video from Image captures can freeze due to unreliable audio devices

More work to keep drop downs out of the recording area when recording in Video from images mode

Improved the accessibility of navigating the video recording UI with the keyboard

Simplify glyphs should now have better contrast when a color close to white is chosen

The Box output handles filenames better when sharing

Fixed other crashes, performance, and security issues.

Snagit 2020.0.0 (22 October, 2019)

Snagit makes it even easier to share content at work. Now you can share Snagit content directly to Slack and Box.

Changing properties with multiple text objects selected works as expected

Increased maximum font size

Smoother rendering when using the Crop tool

Performance improvements

Other bug fixes and localization updates

Snagit 2019.1.6 (14 January, 2020)

Mitigated the security flaw in our 3rd party LEADTOOLS BMP library that could have resulted in a remote code execution vulnerability. CVE-2019-5100

Uninstalling Snagit 2019 after updating to Snagit 2020 will keep your preferences

Snagit 2019.1.5 (3 December, 2019)

Improved audio quality in video captures by increasing audio bitrate to 128kbps stereo

Fixed an issue with Snagit not persisting the Run on Startup preference

TechSmith accounts should now remain signed in after updating Snagit

Sharing to OneNote 2010 working again

The Save As file format preference now always respected

Fixed crash with the Magic Wand tolerance

New Deployment Tool option change whether or not to install the TSC Uploader (used with TechSmith Relay) with Snagit

Fixed ability to save PDF as landscape

Other bug fixes and localization updates

Snagit 2019.1.4 (9 October, 2019)

Fixed a crash when trying to edit an effect from the Capture Window or New Preset Window

The browsing pane in the Library should no longer take up the whole Library view for all users

Changing the “Run Snagit when Windows starts” setting should now be properly saved

Printing dialog should no longer show Japanese characters in all languages

Can now install on machines with a Favorites folder using a UNC path

The Twitter sharing destination should now be working again

After resetting to Default Quick Styles, they are remembered

Other bug fixes, localization updates, and performance improvements works

Snagit 2019.1.3, 2018.2.4, 13.1.7 (23 July, 2019)

Fixes CVE-2019-13382 which would allow a local attacker to gain elevated privileges using a specially crafted presentation file. Thanks to Matt Nelson, Marcus Sailler, Rick Romo and Gary Muller for reporting this vulnerability.

Snagit 2019.1.2 (4 June, 2019)

Snagit now supports multi-monitor varied DPI computer setups!

Improved capture delay of Chrome browser window

Resolved crash during active window capture of Internet Explorer browser

Resolved several memory leaks

Update to new Screencast API, which leverages oAuth for more secure authentication. This change will require you to sign out and sign in for sharing to Screencast.com.

Snagit 2019.1.1 (19 February, 2019)

Fix for a crash on Windows 7 when the audio devices took a while to respond.

YouTube embed URL is now HTTPS instead of HTTP.

UninstallerTool.exe now available for removing old versions of Snagit. Visit the Enterprise Resources Page for more information and documentation.

Snagit 2019.1.0 (11 December, 2018)

Added integration with Windows Snipping Tool and Snip & Sketch utilities.

Snagit 2018.2.3 (11 December, 2018)

Resolved Snagit hanging at startup on Windows 32-bit when no microphone devices are detected.

Resolved CPU spiking when checking for updates.

Updated registration of GIF codec to prevent repairs during Windows updates.

Snagit 2019.0.1 (6 November, 2018)

New Support Tool for more easily submitting diagnostic information to TechSmith Support.

Resolved Snagit hanging at startup on Windows 32-bit when no microphone devices are detected.

Resolved Mic Dropdown missing from Video HUD.

Resolved CPU spiking when checking for updates.

Snagit 2019.0.0 (23 October, 2018)

Preview your Snagit files in Windows Explorer. Icons and preview images are now visible when browsing your .snag files in your folders.

Performance improvements to Snagit’s startup time.

Fixed some issues related to using Snagit Editor with tablets and stylus pens.

Snagit 2018.2.2 (25 September, 2018)

Removed goo.gl short links due to service retiring. Previous links will continue to work.

Updated registration of GIF codec to prevent repairs during Windows updates.

Enabled Grab Text on cloud virtual machines (e.g., Amazon and Azure).

Other bug fixes, performance enhancements, and security improvements.

Snagit 13.1.6 (31 July, 2018)

Resolved crash when creating a GIF on Microsoft Windows 10 (1803).

Updates to address potential security issues.

Snagit 2018.2.1 (28 June, 2018)

Updated web security protocols.

Resolved memory leak on Windows 7.

Snagit 2018.2.0 (19 June, 2018)

Added French language.

Resolved error when changing audio devices on Microsoft Windows 7.

Resolved crash when creating a GIF on Microsoft Windows 10 (1803).

Resolved bug where disabling system audio also disabled microphone audio for video recording.

Resolved video capture fail with error 18.

Snagit 2018.1.1 (27 March, 2018)

Fixed crash when deploying Snagit with custom output paths and allow installed outputs folder to be created when using environment macros.

Snagit 2018.1.0 (6 February, 2018)

Deploying with a theme will launch Snagit with that theme selected.

Fixed an issue where it was not possible to capture the cursor on Windows 7 64-bit.

Snagit 2018.0.2 (19 December, 2017)

Fixed a crash on Windows 7 when processing video captures.

Fixed a crash on launch when Windows Media Feature Pack is not installed on Windows Server 2012 R2 or Windows N.

Added option to disable automatic crash dump generation for Enterprise users.

Fixed an issue where Snagit sometimes prevents Enterprise machines from creating User Profiles

TechSmith Deployment Tool (14 November, 2017)

Fixed an issue that would prevent the TechSmith Deployment Tool from exporting registry settings for a 64 bit machine.

Snagit 2018.0.1 (14 November, 2017)

Updates to address potential security issues.

Fixed memory leak in the TechSmith Updater.

Fixed an issue that could cause Snagit to prevent Winodows from shutting down.

Snagit 13.1.5 (14 November, 2017)

Updates to address potential security issues.

Snagit 13.1.3 (24 May, 2017)

Bug Fixes

Updates to address potential security issues.

Snagit 13.1.2 (18 April, 2017)

Bug Fixes

Fixed an issue that would result in an error when trying to record the screen on some Windows 7 machines.

Features

Can now update your translated files by re-importing a translated XLIFF file.

Snagit 13.1.1 (28 February, 2017)

Bug Fixes

Fixed a crash when launching Snagit as a streamed application (AppV).

Fixed a bug that would prevent Snagit from being deployed with custom themes/presets/outputs and a customized reg file (could only use one or the other).

Fixed an issue where creating a Desktop shortcut during deployment could trigger a self repair when launching Snagit.

Other

Recording web camera in Citrix based environments on Server 2012 is no longer supported.

Snagit 13.1.0 (24 January, 2017)

Features

Deploy Snagit with customized Tool Themes and Capture Presets.

Snagit 13.0.0 (7 June, 2016)

Features

AppV 5.1+ support.

Snagit 12.2.0 (26 August, 2014)

Features

Added ability to customize the auto-storage location.

Improved performance of capture workflow in virtual environments.

Problem

General Scrolling Capture Failure

Unable to Perform Scrolling Capture in Chrome version 61

Unable to Perform Scrolling Capture in Firefox

Unable to Perform Scrolling Capture of PDF

Scrolling Capture Problems in Internet Explorer and Other Browsers

Scrolling Capture Problems in Microsoft Office or Other Programs

Scrolling Capture Problems when using Text Capture Mode

Security Software Conflicts

Solution

General Scrolling Capture Failure

If you receive an error or no response when capturing a website, open the URL in a different web browser, such as Google Chrome, Mozilla Firefox, Internet Explorer, or Microsoft Edge. Results may vary across web browsers based on website content.

Snagit 12

If the default scrolling capture methods fails (an error message appears, incomplete capture, or poor quality), select another capture profile. These profiles were added to Snagit 12.4 and later.

article

Snagit 12.4.1 can be downloaded here. If you install 12.4 over an older version of 12, you may not see the profiles by default. To add these profiles, double-click the profiles located at the bottom of this article.

Alternative Scroll

The Alternative Scroll profile functions the same as the default Print Screen or red button capture, but uses different code to handle scrolling.

In the Capture window, click the View Profiles button.

Click the Alternative Scroll profile to start the capture.

Custom Scroll

The Custom Scroll profile allows you to select a scrollable area on the screen.

Click and drag to select an area on the screen.

Click the application or web browser's scroll bar to start the scrolling capture.

Scroll a Region

The Scroll a Region profile allows you to click and drag to select an area beyond the viewable content on the screen. This video shows an example of how to use this profile.

Snagit 11

To learn how to use auto scroll and some scrolling best practices, watch this tutorial video.

If you did not obtain the desired results in your capture, complete the following:

Open Snagit.

In the Profile settings, click Capture Type > Properties > Scrolling tab.

Uncheck the Use fastest scrolling method option. If that does not work, increase the scroll delay.

Click Apply.

In Snagit, click the Save button to save your changes to the capture profile.

You should now be able to take a scrolling capture. You may need to repeat steps 2 through 5 to test different scroll delay settings.

Unable to Perform Scrolling Capture in Chrome version 61

As a workaround, use the Custom Scroll profile.

Unable to Perform Scrolling Capture in Firefox

Some Firefox Add-ons cause Snagit to only capture the visible screen. Add-ons that emulate running another browser within Firefox, such as IE Tab Plus, are known to cause this. Disable or remove these types of Add-ons to resolve the issue. The Custom Scroll profile is another option to capture a scrolling area in Firefox.

Unable to Perform Scrolling Capture of PDF

The All-in-One Capture method does not work with PDF readers because Snagit is unable to properly detect the scroll bars on the screen. The scrolling arrows do not appear. To capture a PDF or multi-page PDF document, use the Snagit Printer.

In the PDF reader, select File > Print.

Select the Snagit Printer.

Print the PDF to Snagit.

Snagit sends the PDF document to Snagit Editor. You can edit the captured PDF and save in any of the formats Snagit provides. If you are unable to use the Snagit Printer, use the Custom Scroll profile.

Snagit 11 Custom Scroll

Snagit 12 Custom Scroll

If scrolling capture stops after the first page of the PDF document, set Adobe Reader to Continuous Viewing. In Adobe Reader, select View > Page Display > Single Page Continuous.

If the first page is repeated when taking a scrolling capture in Adobe Reader 8, download the latest version of Adobe Reader. There is an issue in Adobe Reader 8.

If the page breaks are not working properly when capturing a multi-page PDF document, complete the following:

Select File > Print > Snagit Printer to capture the PDF document with the Snagit Printer instead of the scrolling capture method.

Click the Finish Profile option in Snagit Editor to save the pages as a PDF document.

Do not use the Save or Save As options. These options save one page at a time instead of a continuous PDF document.

Scrolling Capture Problems in Internet Explorer and Other Browsers

The following web browsers are not supported:

Safari for Windows

Opera

Some users may be able to take a scrolling capture in these web browsers. However, we cannot guarantee it will work for all users and in all versions. As an alternative, use the Custom Scroll profile.

Snagit 11 Custom Scroll

Snagit 12 Custom Scroll

Internet Explorer users have reported that scrolling capture sometimes cuts off the very bottom edge of their capture or displays it as a black section in Snagit 10.

To resolve this issue:

Uncheck Use fastest scolling method option.

Select Snagit > Profile Settings > Input > Properties > Scrolling tab.

Uncheck the Use fastest scrolling method checkbox.

Click OK.

Retry the scrolling capture in Internet Explorer.

Scrolling Capture Problems in Microsoft Office or Other Programs

If you are having trouble capturing in Microsoft Excel, please review the following information:

Scroll bars need to be visible to scroll chart sheets and, in some cases, worksheets Make sure the scroll bars are enabled in Excel.

Snagit captures worksheets at 100\% zoom and chart sheets at the current zoom level.

Snagit 10 and later can take scrolling captures in the Page Layout and Page Break preview modes in Office 2007 and 2010. This feature is not supported in previous versions of Microsoft Office.

In Windows Vista, disable the Glass Theme to take a scrolling capture.

Scrolling Capture of a specific pane or cell is not supported.

Snagit cannot capture a cell that is being edited. All cells and panes to capture must be frozen.

Scrolling capture has a maximum size of 32,766 by 32,766 pixels.

Excel does not support Rich Text Capture to Clipboard.

Scrolling Capture Problems when using Text Capture Mode

In Snagit 10 and later the Scrolling Region method is no longer available for Text Capture. This method can only be used with Image Capture.

If text scrolling capture is failing in Microsoft Word, set the view settings to Print Layout view.

In Office 2007, select View tab > Print Layout.

In Office 2003, select View Menu > Print Layout.

If the text scrolling capture is only capturing a few lines of text, use Custom Scroll in Snagit 11.

If you have tried the suggestions above and are still unable to take a Scrolling Capture, contact TechSmith Technical Support.

Security Software Conflicts

Kaspersky Internet Security

Customer reports and internal testing has shown that Kaspersky Internet Security 2014 interferes with scrolling capture. If running Snagit 12, please make sure that you have the latest version of 12.4.1 installed.

Trusteer Rapport

We have seen known issues with Trusteer Rapport security software preventing scrolling from working. See this

for more information.

Supported File Formats

You can import the following file formats into Camtasia for editing:

Camtasia 2019

Camtasia 2018

Camtasia 9

Camtasia Studio 8

AVI

BMP

CAMREC

GIF

JPG

M4A

MOV (H.264, and PNG codecs only). For more information, see this article.

MP3

MP4 (AVC, and H.264 codecs only)

MPEG-1

MTS and M2TS (AC-3 Filter required for Windows 8 and Windows 7). For more information, see this article.

(8.4 and later)

PDF (single page)

PNG

PPT

(9.1.0 and later)

PPTX

(9.1.0 and later)

TREC

(8.4.0+)

WAV

WMA

WMV

Unsupported File Formats

For Unsupported File Formats:

If you have an H265 (HEVC) encoded video and are on Windows 10, you can try to download and install this Microsoft Extension. Once installed, restart the computer and try your file in Camtasia again.

Open the file in a desktop media player or web browser and record the playback with Camtasia Recorder. The TREC recording file opens in Camtasia and can be imported into other projects.

You can convert some video formats to the MP4 file format. Download Handbrake and watch the tutorial below to learn how to convert the file to MP4.

Problem

this Microsoft Support Article

Solution

Camtasia requires the Media Feature Pack to be installed with Windows N. Download the Media Feature Pack based on your operating system.

Tip!

See this support article to determine which build of Windows 10 is installed.

Windows 10 1903 and Later

Click Start > Settings.

Click Apps.

Click Optional features.

Click Add a feature.

Locate Media Feature Pack from the list and click Install.

Once the install is complete, restart the computer.

Windows 10 (1809 and earlier), 8.1, 8

Download and install the Windows Media Feature Pack for your version of Windows from this Microsoft Support Article.

Windows 7

Download and install the Windows Media Feature Pack for Windows 7 from .

Problem

MacOS X (10.13 - High Sierra) and later implements a new security feature which affects Camtasia's ability to install the TechSmith System Audio Capture kernel extension.

Solution

If on macOS High Sierra 10.13 or later, update to Camtasia 3.1.7. If the problems continue, try the suggestions below:

Option 1: Allow in Security & Privacy

From the menu bar, select Camtasia > Preferences > Recording and click Install component.

Click Install.

Click Open Security & Privacy.

Click Allow, and then enter the computer password.

Try recording system audio in Camtasia.

Camtasia may prompt to install the component again. If so, follow the steps to install the component again.

Option 2: Remove Old Extension

Open a Finder window.

Select Go > Go to folder from the menu bar.

Type the following and click Go: /Library/Extensions/

Move the TACC.kext file to the Trash. Empty the trash.

Restart the computer.

Repeat the steps in Option 1 to install the system audio component.

Problem

Recording system audio on a new iMac Pro (2017 and later) or MacBook Pro (2018 or later) results in distorted audio, or no audio at all.

Solution

This is a known issue that is fixed in Camtasia 2018.0.6 and later. From the menu bar, select Camtasia > Check for Updates to install the latest version.

Workaround for Earlier Versions

New iMac Pro models from Apple introduce new hardware that changes the way audio is handled and processed on the system. This change will affect any application that captures system audio. As a workaround, try connecting USB speakers, or a USB headset to the computer.

External audio interfaces and Bluetooth devices are not supported at this time.

Connect the USB device to the computer.

Open System Preferences > Sound > Output, and select the USB device.

Restart Camtasia.

Try recording the system audio.

Problem

Snagit displays this error when starting up: Unable to start SnagPriv.exe.

root certificates.

Solution

Personal Computer

On a personal computer, change SnagPriv.exe to run as an administrator.

Open the Snagit install directory. By default, the install directory is: C:\Program Files\Techsmith\

For Snagit 13 and earlier, the default install directory is C:\Program Files (x86)\Techsmith\ on 64-bit computers.

Open the Snagit folder.

Locate SnagPriv.exe, and right-click and choose Properties > Compatibility.

Select Run this program as an administrator and click Apply.

IT Department / Administrator

If there are multiple users within your organization with this problem, there may be a third party conflict, or a security policy in place that is preventing the EXE from starting.

Reason 1: Unable to Start TechSmith Uploader Service

The SnagPriv.exe executable will attempt to start the TechSmith Uploader Service. If the logged in user does not have permission to start services, this can cause this error. In most cases, the TechSmith Uploader Service is not needed, and can be safely removed. For information on what the TechSmith Uploader Service is used for and how to remove it, see this support article.

Reason 2: Third Party Conflicts

Some third party security policies and software may cause this error. Temporarily disable the security software to rule out a potential conflict. We have seen these programs cause this problem.

Entrust software

If you identify another third party program that is causing this conflict that is not listed here, please submit a support ticket with us so we can update our documentation.

Reason 3: Unable to Check CRL

This can be caused by an invalid value of a specific registry key that Microsoft relies on to check for valid certificates. The registry key in question is: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\WinTrust\Trust Providers\Software Publishing. This setting can also be found in the Control Panel > Internet Options > Advanced.

This may be a setting that you wish to clear with your internal security team to verify that it it acceptable within your environment.

The 'State' key needs to be set to 0x00023c00 per this MS KB article in order to check for the publisher's certificate revocation list. If this registry key is set to anything other than 0x00023c00 it may cause the error.

We have found multiple things such as .NET upgrades, Windows Updates, Group Policy updates, and others can accidentally modify the value of this key.

Reason 4: Unable to Verify Digital Signature

If the computer is unable to verify the digital signature of the executable, then it will fail to launch. To check if the signature is able to verify, follow these steps.

Open the Snagit install directory. By default, the install directory is: C:\Program Files\Techsmith\

For Snagit 13 and earlier, the default install directory is C:\Program Files (x86)\Techsmith\ on 64-bit computers.

Open the Snagit folder.

Locate SnagPriv.exe, and right-click and choose Properties > Digital Signatures.

Select the signature from the list and click Details. This details window should show the status of the verification of the digital signature.

Success Example:

Failure Example:

If the signature is not able to be verified, there may be something blocking that verification on the local computer or within the environment.

Suggestions

Do not attempt these suggestions without first consulting with your internal IT and security teams.

Make sure the DigiCert Root CA's are installed and trusted within your environment.

Make sure that the entire certificate chain is installed and trusted on the machine. This can be found in the Digital Signature Details window by selecting View Certificate > Certification Path.

Make sure this update is installed on the system.

Contact local security team to investigate if there is a local policy that is preventing the signature from being verified.

Reinstall the

Contact Microsoft Support.

Problem

The Snagit Grab Text function will work best if the appropriate fonts are installed and enabled on the system. If these fonts are missing, Grab Text may not function properly.

Solution

To enable fonts on Mac OS X, follow these steps:

Open /Applications/Font Book.app.

Click All Fonts.

Locate the font in the list.

Right-click the font and choose Enable.

Make sure that the following fonts are enabled on the system.

Arial

Arial Black

Arial Narrow

Arial Unicode MS

Book Antiqua

Book Antiqua

Bookman Old Style

Bookman Old Style

Calibri

Candara

Century Gothic

Century Schoolbook

Comic Sans MS

Consolas

Constantia

Corbel

Courier New

Franklin Gothic Book

Franklin Gothic Demi

Franklin Gothic Demi Cond

Franklin Gothic Heavy

Franklin Gothic Medium

Franklin Gothic Medium Cond

Garamond

Geneva

Georgia

Impact

Lucida Sans Unicode

MS Reference Sans Serif

Microsoft Sans Serif

Palatino Linotype

Segoe UI

Sylfaen

Tahoma

Times New Roman

Trebuchet MS

Verdana

Related Content

Blog: How to Extract Text From An Image: The Definitive Guide

Problem

A scrolling capture does not capture the content correctly, or the following error message is displayed: Scrolling Capture Failed.

Apple Safari New Private Window

Solution

Mac Mail

Scrolling arrows only show when hovering over the subject information. As soon as you move the cursor over the body of the email, the arrows disappear.

Use the hotkeys to take a scrolling capture of the message.

X - scroll diagonally

D - scroll down

R - scroll across

Start a capture.

Hover the cross hairs over the email message so that the yellow scrolling arrow is visible.

Press one of the keys mentioned above to take the scrolling capture.

Google Chrome (v68+)

Google Chrome 68 and later introduces a change which prevents JavaScript from executing through AppleScript. This is what Snagit uses to take scrolling captures. To fix the problem, follow these steps:

Open Google Chrome.

From the menu bar, click View > Developer > Allow JavaScript from Apple Events.

Try the scrolling capture again.

Apple App Store

The scrolling arrows do not appear when using Apple's App Store version of Snagit. See this article for more information. If the Apple's App Store version of Snagit is not being used and the arrows do not appear, make sure that the scrolling is enabled in Snagit. See this article for more information.

Panoramic Scroll

Snagit (Mac) 4 and later introduces a new way of capturing content that extends beyond what is visible on your screen - panoramic capture. If the auto-scroll method is failing or producing undesirable results, try panoramic capture.

How To: Panoramic Scrolling Capture

Panoramic scrolling capture may have trouble accurately capturing parralax websites.

Web Capture

In Snagit (Mac), an alternative of capturing a web page is using the web capture method. See this article to use the web capture method.

Web capture can only work with HTTP sites, not HTTPS sites.

Use a Different Browser

When capturing content from a web browser, view the same web page in a different browser. We recommend using:

Google Chrome

Mozilla Firefox

Apple Safari

Each browser displays a specific page in a slightly different way even though it may appear the same on the screen, so some browsers may show better results than others for specific pages.

Go Incognito

Most browsers have the ability to browse in incognito or private window. These alternate browsing modes usually disable all third party extensions and add-ons, which can potentially interfere with Snagit's scrolling ability.

Google Chrome Incognito

Mozilla Firefox New Private Window

Check Zoom

Scrolling capture will work best with whatever application is being captured on and is set to the 100\% zoom level default.

Rule out Security Software

Security software and Identity Protection software is always adapting and changing on a daily basis. Unfortunately, it can sometimes falsely detect Snagit (or any trusted application) as a potential threat and block the software from working properly. Rule out security software as a potential conflict by disabling the security software completely while running a quick test with Snagit.

Do not forget to turn the security software back on!

If the scrolling capture does work when disabling the security software, contact the security software manufacturer for instructions on adding Snagit to the exclusions list (sometimes referred to as the white list).

Problem

Use this guide to troubleshoot the problems with installing Snagit on Windows.

Solution

Before proceeding, please make sure that the computer that Snagit is being installed on meets the minimum system requirements. Also make sure that all Windows updates are installed. See this Microsoft support article for instructions on how to check for updates.

Option 1: Search Knowledge Base for Error Code

If there is a specific error being displayed, search our Knowledge Base for the specific error code, or behavior.

Option 2: Reboot and Run as Administrator

Reboot the computer.

Right-click on the installer file and choose Run as administrator.

submit a support ticket

Option 3: Microsoft Utility

Run the Microsoft Installer Repair Utility from this Microsoft Support article.

Reboot the computer.

Try installing Snagit again.

Option 4: Silent Install

Download the MSI installer for the version of Snagit you are trying to install. The MSI can be downloaded from our Downloads Page by selecting the version from the dropdown, then click the MSI via HTTP download link.

Press Windows+R on your keyboard to open the Windows Run window.

Click Browse.

Click All Files.

Browse to where the MSI (from step 1) was downloaded to. Select the MSI and click Open.

At the end of the path in the Run window, add: /qb /l*v log.txt

Example

If the MSI were saved to the Downloads folder, the command would look like: C:\Users\YOURUSERNAME\Downloads\snagit.msi /qb /l*v log.txt

Click OK.

Snagit should begin to install. Once the installer window disappears, check to see if Snagit has installed successfully.

If there is still an error or if Snagit is not installed, please and include the log.txt file from Option 4 (above) in your ticket. The log.txt file will be in the same location as the MSI file on the computer.

Problem

Where can I download the 32-bit version of Snagit?

Solution

Snagit 2019

End Users

Download the 32-bit version of Snagit.

Enterprise Users

Download the 32-bit MSI installer of Snagit.

Snagit 2018

End Users

Download the 32-bit version of Snagit.

Enterprise Users

Download the 32-bit MSI installer of Snagit.

This article explains how to use the UninstallerTool.exe as a command line tool to remove various versions of Snagit. The UninstallerTool.exe is a utility designed for software administrators to remove previous versions of Snagit that are deployed throughout the organization. Further documentation on how to use the tool can be found on the TechSmith Enterprise Resources Page.

To use the the UninstallerTool.exe as a command line tool, follow these steps.

Download the tool here.

Open an elevated Command Prompt window by right-clicking on the Command Prompt application from the Windows Start menu, and choose Run as administrator.

Browse to the directory where the tool is saved. If the tool is saved to your desktop, the command would be: cd c:\users\YOURUSERNAME\desktop\

Run the tool by typing the full name of the tool followed by the desired parameters (below), and press enter.

Parameters

The UninstallerTool.exe supports the following parameters.

The UninstallerTool.exe will not remove the Snagit Library (Datastore) folder, regardless of what is set in the MST via the Deployment Tool.

Parameter

Description

Example

-product <insert product_name>

Remove all versions of Snagit.

UninstallerTool.exe -product snagit

-keep <insert comma-separated version list>

Remove all versions of Snagit except specific versions.

UninstallerTool.exe -product snagit -keep 8,11

-remove<insert comma-separated version list>

Remove only specific versions of Snagit.

UninstallerTool.exe -product snagit -remove 10,12

Problem

During installation, the following error message appears:

Snagit (Windows): Troubleshoot Install Errors

Solution

Run as Administrator

Locate the Snagit.exe file or download Snagit here.

Right-click the file and select Run as administrator.

Disable Anti-Virus Software

Some anti-virus software can block Snagit from installing. Temporarily disable your security software and try installing Snagit again.

Manually Install Microsoft .NET Framework

Snagit 13 requires Microsoft .NET Framework 4.6 or later. The Snagit installer automatically downloads and installs the framework. The Snagit installation fails if an error occurs during the process. To fix this issue, manually install the framework.

Download and install the latest version of the Microsoft .NET Framework here.

Restart your computer after installing Microsoft .NET Framework.

Try to install Snagit again.

Contact IT

If you are still unable to install Snagit, there may be a policy on the computer preventing the install. Contact your local IT team to assist you with installing Snagit.

Contact TechSmith Support

If you are still unable to install Snagit, contact our support team.

Related Articles

Problem

this Microsoft Support Article

Solution

Snagit requires the Media Feature Pack to be installed with Windows N. Download the Media Feature Pack based on your operating system.

Tip!

See this support article to determine which build of Windows 10 is installed.

Windows 10 1903 and Later

Click Start > Settings.

Click Apps.

Click Optional features.

Click Add a feature.

Locate Media Feature Pack from the list and click Install.

Once the install is complete, restart the computer.

Windows 10 (1809 and earlier), 8.1, 8

Download and install the Windows Media Feature Pack for your version of Windows from this Microsoft Support Article.

Windows 7

Download and install the Windows Media Feature Pack for Windows 7 from .

Problem

How do I uninstall Snagit from my computer?

Solution

If you plan on reinstalling Snagit, create a back up of your Snagit Library using the steps described in this support article.

Windows 10, Windows 8, or Windows 7

Exit Snagit and Snagit Editor.

Open the Control Panel. For help locating the Control Panel, see this Microsoft support article.

Select Programs and Features.

Tip!

If you do not see the Programs and Features category, locate the Uninstall a program option under Programs.

Select the version of Snagit to uninstall.

Click Uninstall.

Choose to Keep files or Delete files from your Snagit Library.

If you select the Delete files option, the Snagit Library files are permanently deleted. You cannot recover these files.

Installing Snagit does not remove older versions of Snagit. After you have installed, verify everything is working properly, and then you can safely remove the old version(s) following these steps.

Download snagit.exe after purchasing or from here.

Locate snagit.exe.

The EXE file is located in the Downloads folder. Open File Explorer and browse to: C:\Users\YOUR USERNAME\Downloads\

Double-click the snagit.exe file to begin installing Snagit.

Choose the desired language from the dropdown (A).

Select the I accept the License Terms (B) checkbox and click Install (C). Or, click Options (D) to customize the settings.

If the Modify Repair Remove screen appears, Snagit is already installed on your computer. Close the window and open Snagit from the Windows Start Menu.

Snagit is now installed and ready to use.

Open Snagit on Windows 10

Click the Start button and select All apps.

Open the TechSmith folder.

Select Snagit 2019

.

Open Snagit on Windows 7

Click the Start button and select All Programs.

Open the TechSmith folder and select Snagit 2019.