TeleNav FAQs

Lexus has written several informative FAQs about Scout GPS Link, Enform, and your Lexus Display Audio head unit.

2017 NX, RC & 2017-2018 IS, ES, RX

2018 NX, RC

https://lexus2.custhelp.com/app/answers/sub_list/p/190,1287/session/L3RpbWUvMTUzNjcwMDk5My9zaWQvNTdwaFB4V24%3D

What is GPS?

GPS stands for Global Positioning System. It is a space-based, satellite navigation system, owned and operated by the United States of America, which provides users with positioning, navigation, and timing services. The system consists of three segments: the space segment, the control segment, and the user segment. The space and control segments are directly operated, maintained, and developed by the US Air Force (USAF) on behalf of the Department of Defense.

Space Segment The space segment is made up of a constellation of at least 24 satellites that constantly transmit one-way signals, providing the position of each satellite and the time. Currently, there are more than 30 operational satellites, with a few decommissioned satellites held in reserve.

Control Segment The control segment is a world-wide network of monitor and control stations that maintains the satellites in their proper orbits. It also tracks the GPS satellites, uploads data and software updates, and maintains the health and status of the entire constellation. The operational hub of this network is at Schriever Air Force Base east of Colorado Springs.

User Segment The user segment of the system is your GPS receiver, which receives GPS signals and uses the received information to calculate its position and the time.

A Brief History

The United States Department of Defense (DoD) started developing GPS in 1973, for military use. Although the USAF began launching GPS satellites in 1978, the GPS receivers of the day were too bulky and heavy for a person to carry. Portable military GPS receivers called Manpacks appeared in 1988. These backpack-mounted receivers weighed 17 pounds and cost about $45,000 each. Civilian access to GPS began as early as 1983, primarily with GPS receivers that had to be transported in vehicles. Over time, the receivers became smaller and cheaper. The first commercially available, handheld GPS receiver was introduced in 1989. Although GPS was originally developed for the US military, it became a national resource and openly available to the public in 1996 when President Clinton required the DoD to turn off a feature that limited positional accuracy for public use. Today, GPS receivers are highly miniaturized and inexpensive, often found as microchips in everyday devices such as cell phones, automobiles, and laptops.

How GPS Works

GPS satellites continuously broadcast radio signals toward the Earth. Your GPS receiver "listens" for these signals and uses the information from four or more satellites to determine its own location. The GPS satellites orbit the Earth twice a day. The orbital paths of all the satellites ensure that at least five satellites are visible from any point on the globe at any time. The signal from each satellite contains data indicating its location and the current time. Each satellite contains a very precise atomic clock in order to provide accurate timing data.

With the signals from the satellites, your GPS receiver uses four-dimensional trilateration to calculate its own position in three dimensions and the correct time. To do this, your GPS receiver needs to know:

The distance between it and each satellite

The location of each satellite

Distance

To determine the distance to a satellite, the GPS receiver multiplies the amount of time it took the signal to arrive by its speed. A repeating digital code, called the pseudo-random code, in every satellites radio signal allows the GPS receiver to figure out when a portion of the signal left the satellite. The codes are unique to each satellite. Although radio signals travel at the speed of light in a vacuum, there is a miniscule reduction in speed due to propagation in the Earths atmosphere. Using atmospheric correction data, your GPS receiver knows the speed of the signal.

Location

Your GPS receiver knows the positions of every GPS satellite in the sky because it acquires almanac and ephemeris data from the satellites:

Almanac data provides coarse orbit and status information about all the satellites in the constellation. Every GPS satellite transmits the same almanac.

Ephemeris, or orbital position data, is a table of values that gives the exact position of a satellite in the sky at a specific time. Each satellite transmits its own ephemeris as a set of coefficients for published equations.

GPS Accuracy

GPS receivers are very accurate and can find a location as close as 10 feet. However, there are some conditions that can lead to inaccuracy:

Geometry The geometry of satellites refers to where the satellites are located, relative to each other and your GPS receiver. If all the located satellites are in the same area, the receivers calculated position may be slightly off. However, if all four satellites are in North, South, East, and West locations, then the calculated position will be very accurate.

Blockage/Urban Canyon Blockage occurs when a GPS signal is blocked in a vehicle or in a parking garage. Buildings and mountainous terrain can also block the satellites reception. GPS can be inaccurate when you are in an urban setting with many tall buildings, also known as an urban canyon. Dense foliage, such as in a forest with heavy tree cover, can block GPS signals. It is also difficult to use GPS from inside a building because the materials used in its construction may block or degrade GPS signals.

Multipath Multipath occurs when a radio signal reflects off an object and travels further than intended. This confusion of signals due to reflection could make GPS position inaccurate.

Weather Clouds, fog, rain, and snow do not noticeably degrade GPS signals. GPS was designed for the military as an all-weather navigation system, and it is used to guide aircraft and ocean-going vessels through bad weather and zero-visibility conditions. A common, weather-related issue that does affect the accuracy of a GPS receiver is poor weather-sealing that allows moisture and other contaminants to come in contact with wires and electronic components. It is also possible for a layer of water or ice covering the antenna to affect GPS signal reception.

Telenav and GPS

Telenav has created applications that utilize GPS technology to provide a variety of useful features for both personal and business purposes. When you make a request for directions or information based on Location Based Services (LBS), the signal goes from your handset through a cell phone tower to the Telenav servers. Telenav immediately pulls up relevant information and sends it back through the cell phone towers to your handset, delivering voice- and on-screen driving directions, maps, and business data. Telenav uses LBS for cell phone apps, in-car navigation and delivers this information with real-time GPS location, all to make life easier for customers. We encourage you to take a tour through our web page at www.telenav.com to see what Telenav and GPS can do for you.

Telenav Support Help Center is here to simplify and improve our online support experience. You can browse our Product pages with FAQs, "How To" procedures in regards to our app functions, new features& Trouble shooting steps.

At the bottom of each Article, Let us know if the info was helpful or submit a request to our Telenav Support reps so we may further assist.

Using our Community you can getyour questionsanswered by other registered community members, share ideas, let us know your opinions by providing feedback.

if you should need assistance "Submit a Request" located at the top of Help Center or at the bottom of article, so our Telenav Support reps may further assist.

Please start by clicking on "Sign In" in upper right hand corner, setup your account with name & email or login if you have already registered.

Thank you,

Telenav Support Team

NOTE: This article currently applies Android 4.1 and higher.

ISSUE:

Scout GPS Link is running in the background after you exit the app and it is draining your battery.

SOLUTION:

There is a built-in feature of Androidthat lets you close any non-essential appsthat do not fully close on their own when you exit them.

3rd-party developers routinely take advantage of this Android feature toreduce the amount of internal memory their app needs.

These stepsassume that your Android phone has Google's reference specification user interface (UI) for Android. If your Android phone has a customized UI, please refer to your phone owner's manual to find out what the differences are.

On your Android home screen, tap the OVERVIEW button (in Google'sUI design, this is an outline of a square in the bottom right of the home screen).

A series of app previews will appear. These are all the apps that arepausedor that are actually running in the background. You may also find multiple instances of an app. For example, the Google Chrome web browser app will open more than one instance (think of this as a temporary copy) of itself whenever you visit a different web page and you have not closed your previous browsing session.

Swipe up or down through the app previews to find the Scout GPS Link app preview. Do not tap any app preview. Tapping an app preview now will simply bring that app back to the foreground.

When you find the app preview for Scout GPS Link, swipe it to the left or right to close the app.

Helpful and informativeYouTube videos made by Toyota about Scout GPS Link and Entune Audio Plus.

Introduction

We apologize our application is preloaded on your handset. Unfortunately, we have no way of removing the application as we have no method of altering the operating system. Our GPS apps are OEM applications made specifically for our partnered carriers and are pre-installed specially by the Wireless Provider. This is by design, as some devices have apps that are hardwired into the operating system, such as ours.

We have no way of removing the application on account of we have no method of altering the OS. Like all apps pre-installed by a wireless carriers, it is locked and cannot be deleted without modification of your mobile phone. This is not recommended as doing so may void your device warranty with your mobile provider.

If you are being billed for the service, please contact AT&T support for further assistance. The only suggestion we could offer is to place a block on your account for 3rd party apps or specific to the GPS app.

Thank you for choosing Scout Navigation, or any of our other carrier based navigation apps. As a precaution, we highly encourage all of our users to utilize their cell phone contact list as their primary address book. All of our applications are intended to and capable of drawing from the devices contact list.

We do notguarantee that addresses saved to our applications (servers) will always be recoverable. If those addresses don't reappear for any reason, even after troubleshooting, there's nothing we can do.

Safe Travels!

This article applies to Scout GPS Navigation & Meet Up for Android phones and Scout GPS, ETA, Maps, & Traffic for iPhones.

You can quickly delete an address from Recent Places or All Places I Like in the app by doing the following steps.

1. From the Map screen, tap the Me tab.

2. In the Me screen, tap Recent Places or All Places I Like.

3. Find the address you want to delete and then use your finger to swipe it to the left side of the screen.

4. Tap DELETE to delete the address.

Error Message - Unable To Generate Route

Root Cause - The issue can be caused by Carrier Data not available or Data connection is slow causing the app to timeout. This also can be caused by the app not being able to determine location.

Fix - The phone needs to be checked for various settings within app & device. This will allow us to verify if data access issue or corrupted files.

1st - Check & verify Battery Life is 50% or more

2nd- Hard Reset Device

Hold down both Power button and home key till device shuts off

30 Seconds later turn device back on.

Hard reset clears cache and makes device recheck GPS.

Now please retry to use theYND application out in the open - clear view of sky.

If the issue persist

3rd- Uninstall & Re-InstallYour Navigation Deluxe Application

Press down onYND app and you will promptedone more time confirming deletion.

Next please select App Store Search Your Navigation Deluxe. Once found selectYND app & select Install or Cloud icon.

After downloaded, Select / StartYND app to install first time files & follow prompts.

Please try to useYND app out in the open clear view of the sky.

If you are still having issues withYND please submit a request, Telenav support team will contact you as soon as possible.

Thank you,

Telenav Support Team

These instructions are only for 2018 - 2019 Toyota vehicles that are equipped with a compatible multimedia head unit display. Call Toyota Customer Experience Center at 1.800.331.4331 for assistance to find out if your 2018 / 2019 Toyota vehicle will accept a connection from the Scout GPS Link mobile app.

It is assumed that thevehicle owner is performing the steps. If you are a technician or other dealership representative, make sure that you allow the vehicle owner to step in when they need to create their Scout GPS Link account. Creating Scout GPS Link account will enable Liked & Recently used address will be available for user.

Install Toyota Entune 3.0 App Suite Connect - Do This First

Toyota's Entune 3.0 App Suite Connect app must be installed first. Scout GPS Link will not be able to connect to a 2018 / 2019 Toyota vehicle without Toyota's Entune 3.0 app installed. This does not apply to 2016/2017 Toyota vehicles.

1. Install the Entune 3.0App Suite Connect

Google Play Store:

https://play.google.com/store/apps/details?id=com.toyota.tcapp&hl=en

Apple iTunes Store:

https://itunes.apple.com/us/app/toyota-entune-3-0-app-suite-connect/id1043762447?mt=8

2. Launch Entune 3.0 App Suite Connect. If this is the first time you'veinstalled Entune 3.0, please follow the prompts to create a new account. Refer to Toyota's FAQs for more information and troubleshooting tips, or callToyota Customer Experience Center at 1.800.331.4331

Install the Scout GPS Link mobile app for Lexus & Toyota

This app is developed by Telenav Inc. in cooperation with Toyota Motor North America. It is designed to run on Google Android and Apple iOS smartphones that have an Internet connection provided by your wireless carrier as part of your smartphone data plan. Scout GPSLink will connect to suitably equipped 2018 / 2019 Toyota vehicles. If you are not sure whether your vehicle will work with Scout GPS Link, please call Toyota Customer Experience Center at 1.800.331.4331

To install Scout GPS Link:

Find Scout GPS Link on the Apple iTunes Store or the Google Play Store.

Google Play Store:

https://play.google.com/store/apps/details?id=com.telenav.app.android.scout4cars&hl=en

Apple iTunes Store:

https://itunes.apple.com/us/app/scout-gps-link/id866180950?mt=8

Please accept all permission requests from Scout GPS Link and allow installation to finish.

Launch Scout GPS Link on your smartphone.

If this is your first time using Scout GPS Link, please create a user account using a valid email address and a password that you can easily remember. We strongly advise against skipping account creation. If you tap Skip, Scout GPS Link will not save any Recents or Liked addresses to our servers. Recents and Liked addresses are convenience features and are not a backup to your phone's addressbook/contact list.While we do not guarantee against data loss, if you have to reinstall the app and you did not create a Scout GPS Link account, you will probablylose this data completely. So, please do not tap Skip.

To connect Scout GPS Link to your Entune head unit, you must pair your smartphone with your head unit and you should also connect your phone with a USB cable. Features like the moving navigation map will not work without a USB cable to transfer data.

Scout GPS Linkand USB Cable Connection

The USB cable connection is required to utilize the rich navigation experience with 3D moving maps.

Scout GPS Link can workwith your head unit without a USB cable connection, however you will only get TurnStream Mode, which is turn by turn directions.

ISSUE:

After updating your Android smartphone to Android 10 (aka Android Q), the Scout GPS Link app stops working with the Toyota Entune 3.0 Audio or Toyota Entune 3.0 Audio Plus infotainment system of your Toyota vehicle.

This does not affect Toyota vehicles that come equipped with the previous generation of Toyota Entune Audio Plus infotainment system.

SOLUTION:

Launch the Toyota Entune 3.0 App Suite Connect app and allow it to stay running when you turn your vehicle on and wish to use the Scout GPS Link app from your vehicle's dashboard screen.

Currently, you should also change an app setting of the Toyota Entune 3.0 App Suite Connect app on your Android 10 phone. This is a setting called "DISPLAY OVER OTHER APPS." The following steps are for a typical Android smartphone, powered by Android 10, that has Google's official UI:

On your Android 10 phone, go to device SETTINGS >> APPS & NOTIFICATIONS >> SEE ALL APPS >> TOYOTA ENTUNE (aka Toyota Entune 3.0).

Scroll down the page to ADVANCED and then tap "DISPLAY OVER OTHER APPS."

In the Settings page for "Display Over Other Apps," tap the slider for "Allow display over other apps." This will cause the slider to turn from white (off) to blue (on) and enables the setting. If it is already enabled, tap it once to turn it off and then tap it again to turn it back on.

Tap the Back button as many times as needed to exit the device Settings menu.

Android 10 on Samsung Phones

Samsung's OneUI* overlay is not identical to Google's native UI for Android 10. Follow these steps to find and enable "Allow Permission."

Go to device SETTINGS >> APPS >> TOYOTA ENTUNE.

Scroll down to "Advanced" and tap"Appear on Top."

Tap the slider to enable "Allow Permission."

Tap the Back button as many times as needed to exit the device Settings.

*Starting with Android 9, Samsung's OneUI replaces the Samsung Experience and Samsung TouchWiz.

DETAILS:

The Toyota Entune 3.0 App Suite Connect app manages the two-way data connection for Scout GPS Link between your smartphone and your vehicle's Toyota Entune 3.0 Audio/Audio Plus infotainment system. Toyota Entune 3.0 App Suite Connect app also does this for any other Toyota Entune app that has extra features enabled by a USB connection.

If you own an Android smartphone that is powered byAndroid 10 (aka Android Q) it is even more important to always launch theToyota Entune 3.0 App Suite Connect app on your Android 10 phone before you launch Scout GPS Link.

This is required for a phone powered by Android 10 even if you only use Scout GPS Link in Bluetooth-only mode (TurnStream Mode).

Previously, this requirement only applied to customers who used the MapStream Mode of Scout GPS Link (overhead moving-map w/ audio navigation guidance and optional 3D nav view).

Android 10 changed the way in which apps are allowed to draw (run in the foreground) over other apps currently running on the phone. When the Toyota Entune 3.0 system is turned on and in use, it requires the Toyota Entune 3.0 App Suite Connect app to be accessible on the phone at all times.

ADDITIONAL INFORMATION:

If this is your first time using Toyota Entune with a USB cable or trying to use the MapStream mode of Scout GPS Link, please make sure to use an OEM USB cable, such as the one that came with your smartphone or a cable produced by the phone maker. You should also be able to use good quality aftermarket USB cable that is officially certified by the USB-IF (USB Implementor's Forum is the organization that regulates the USB standard and develops new features and specifications for this technology).

NOTE: Cheap or poor quality USB cables are often constructed with wires that are drawn from low-quality alloys or are too flimsy for their intended purpose. In other cases, parts and circuitry required by a revision of USB (For example, USB 2.0 or USB 3.0) are missing from un-certified cables.

If you are not certain which USB port in your model and year of Toyota is the right one to plug your phone into, the Toyota Customer Experience Center help you find this.

If you are not certain whether your Toyota vehicle is equipped with a Toyota Entune 3.0 multimedia infotainment system, or for any questions about Toyota Entune 3.0 App Suite Connect, please call the Toyota Customer Experience Center at one of the phone numbers below.

Toyota Customer Experience Center for the USA and Puerto Rico1-800-331-4331Monday to Friday, 7 AM to 7 PM, Central (5 AM to 5 PM Pacific)Saturday, 7 AM to 4:30 PM, Central (5 AM to 2:30 PM Pacific)Toyota Customer Experience Center for Canada1-888-869-6828Monday to Friday, 8 AM to 6 PM, Eastern (5 AM to 3 PM Pacific)

If you own an Android smartphone that is powered byAndroid 10 (aka Android Q) and your Toyota vehicle is equipped with Toyota Entune 3.0 Audio or Toyota Entune 3.0 Audio Plus, please make sure to launch theToyota Entune 3.0 App Suite Connect app on your Android 10 phone before you launch Scout GPS Link.

This is required even if you only use Scout GPS Link in Bluetooth-only mode (TurnStream Mode).

Previously, this requirement only applied to customers who used the MapStream Mode of Scout GPS Link (overhead moving-map w/ audio navigation guidance and optional 3D nav view).

If you are not certain whether your Toyota vehicle is equipped with a Toyota Entune 3.0 multimedia infotainment system, or for any questions about Toyota Entune 3.0 App Suite Connect, please call the Toyota Customer Experience Center at one of the phone numbers below.

Toyota Customer Experience Center for the USA and Puerto Rico1-800-331-4331Monday to Friday, 7 AM to 7 PM, Central (5 AM to 5 PM Pacific)Saturday, 7 AM to 4:30 PM, Central (5 AM to 2:30 PM Pacific)Toyota Customer Experience Center for Canada1-888-869-6828Monday to Friday, 8 AM to 6 PM, Eastern (5 AM to 3 PM Pacific)

People who are listed as "Buddies" can be removed from Scout GPS Navigation & Meet Up by doing the following steps.

1. From the Map screen, tap the Buddie tab.

2. In the Buddie screen, find the name of the person who you want to remove as a Buddie and then use your finger to swipe it to the left side of the screen.

3 Tap DELETE to delete the Buddie.

NOTE: Phone contacts, such as your friends and family that you may find in Scout GPS Navigation & Meet Up when using the search bar or when you are setting up features like Share Location or Share ETA. cannot be deleted from the app - these are actually derived from your Android or iPhone contacts list.People who appear in "Friends on Scout" in the Me tab are people in your phone contacts who are also using the Scout app.

Issue- No GPS or Weak GPS, Incorrect Starting Location, Map Will Not Follow in Route

Root Cause -This can occur if the phone internal GPS sensor is not sending GPS data to our Scout GPS Link application

Fix -The phone needs to be checked for various settings and reset to assist GPS function.

Note - If Scout GPS Link app cannot verify GPS data from the device our app will not work.

Basic Trouble shooting - iPhone

1st - Verify Battery Life is 50% or more

2nd -Verify Location Settings are set to On & App Permission is set to Always

Select Device Settings Icon

Select Privacy

Select Location Services

In here verify Location Services is ON / Enabled

Next scroll down till you see Scout GPS Link app and select.

Verify set to always.

3rd - Hard Reset Device(Hard reset clears cache and makes device recheck GPS)

iPhone 6s, 6s Plus, 6, 6 Plus, 5

Hold down both Power button and home key till device shuts off.

30 Seconds later turn device back on (Newer iOS will automatically turn device back on)

iPhone 7 or iPhone 7 Plus

Step 1: Press and hold the Lock/Wake button on the right side of your iPhone.

Step 2: At the same time, press and hold down the Volume Down button on the left side while keeping the Lock/Wake button pressed.

iPhone 8 or 8 Plus, iPhone X

Press and quickly release the Volume Up button.

Press and quickly release the Volume Down button.

Press and hold the Side button (aka power) until you see the Apple logo.

Now please retry to use the Scout GPS Link application out in the open - clear view of sky

If the Issue persist please try next step

4th - Uninstall & Re-Install Scout GPS Link Application

Press down on Scout app icon till an X appears and starts wiggling. Then remove finger.

Press X on the Scout app and you will prompted 1 more time confirming deletion.

Next please select App Store Search Scout GPS Link. Once found select Scout GPS Link app & select Install or Cloud icon.

After downloaded, Select / Start Scout app to install first time files & follow prompts.

Please try to use Scout GPS Link app out in the open clear view of the sky.

If the issue persist please try next step

5th - Install GPS Status (Pocket GPS)

Please find & select App store icon, search forGPS Status.

Select GPS status & select install or cloud icon.

Once installed start GPS Status app.

Good FixorExcellent fixshould allow our app to work properly.

If you are gettingPoor FixorBad fixmove to open area, however there may be an issue with internal GPS sensor.

If you are gettingNo Fixour app will not work.

Note - your device may have an issue with internal GPS Sensor, Telenav advises to check with your Cellular Carrier Support for Device issue.

If you are still having issues with Scout GPS Link please submit a request, Telenav support team will contact you as soon as possible.

Thank you,

Telenav Support Team

The start-up procedure for Scout GPS Link recently changed.

Please follow the steps provided.

We ask that you be parked in a safe location before starting or attempting to perform troubleshooting of any kind. Thank you.

SUMMARY

Pre-condition for 2018 Lexus NX & 2018 Lexus RC

Launch Lexus Enform App Suite 2.0 on your phone.

Step 1

Launch the Scout GPS Link mobile app on your phone.

Step 2

Turn your vehicle on and connect your phone to the Lexus Enform head unit (aka Lexus Display Audio).

Step 3

Launch the Scout GPS Link vehicle app.Press the APPS button on the head unit, then find and select the "Scout" icon. (or From the head unit main menu, select Connected Navi, then select OK)

DETAILS

NOTE FOR OWNERS OF 2018 LEXUS NX & 2018 LEXUS RC

It is very important that you launch the Lexus Enform App Suite 2.0 app on your phone first before attempting to launch the Scout GPS Link mobile app.The Lexus Enform App Suite 2.0 app controls and facilitates communication of data between your phone and your vehicle's multimedia system (also called the "head unit").

To get help for the Lexus Enform App Suite 2.0 app, please contact Lexus Enform support.

NOTE FOR iPHONES AND OTHER iOS DEVICES

If you have an iPhone (or iOS device w/ cell service) but haven't updated to iOS 11.3, please do so as soon as convenient. From iOS 11.2 to iOS 11.2.6, there are known issues that affect the ability of an iPhone or iOS device to connect through Bluetooth and USB.

Before You Begin

Quickly check that your phone has at least 50% charge remaining on its battery, that its cellular network reception is good (50% or better), and that Location is enabled and ready to provide GPS data.

Look at the in-dash screen of your multimedia system. If the Bluetooth http://www.lexus.ca/lexus/en/contact-lexus and Phone Receptionicons are missing or covered with a slash before you start Scout GPS Link, please consider contacting Lexus Enform support.

Step 1 -Launch the Scout GPS Link mobile app on your phone.

Set your phone aside for a moment after this step.

Do not launch the Scout GPS Link vehicle app on your head unit before this step.

Step 2 -Turn your vehicle on and connect your phone to the Lexus Enform head unit (aka Lexus Display Audio).

Always check the head unit screen. IfBluetooth and Phone Receptionare light grey OR if you see NoConnectionor No PhoneReception, try to power-cycle the multimedia system by turning your vehicle completely off for at least 30 seconds. If the status icons continue to indicate Bluetooth connection and cell phone reception issues, please contact Lexus Enform support.

Some users report that they can start Scout GPS Link while their vehicle is already running, but we prefer to launch the Scout GPS Link mobile app first.

Step 3 -Launch the Scout GPS Link vehicle app.Press the APPS button on the head unit, then find and select the "Scout" icon.(or From the head unit main menu, select Connected Navi, then select OK)

The Scout GPS Link vehicle app should now try to connect to the Scout GPS Link mobile app on your phone.

Always launch the Scout GPS Link vehicle app after the Scout GPS Link mobile app on your phone.

If all went well, then your phone will display the lock screen of Scout GPS Link and you should be able to use Scout GPS Link from your in-dash controls and screen.

If the Scout GPS Link vehicle app displays a connection error after you have followed the start-up procedure, please let us know by submitting a help request ticket or replying to your open ticket for connection and start-up issues. Please explain what happened when you performed each step.

If you experience issues with your Lexus Display Audio multimedia system OR the Lexus Enform app, please call Lexus Guest Services and ask for Lexus Enform technical support.

USALexus Guest Services & Lexus Enform Technical SupportPhone: 1-800-255-3987Monday to Friday, 8 AM to 9 PM, EasternSaturday, 9 AM to 6 PM, EasternLexus USA contact information can also be found on http://www.lexus.com/contact

CANADALexus Guest Services & Lexus Enform Technical Support180026LEXUS (18002653987)Monday to Friday8:00am to 6:00pm Eastern TimeLexus Canada contact information can also be found on

Hello, Thank you for searching our FAQs.

1% of our users have noticed a high battery use while app is not providing navigation.

In our Scout Android v3.11 and higher we have added a setting to turn off background location.

Please install or upgrade to Scout v3.11 from within Google Play.

Start Scout app, select Me, select Gear Icon in upper Right hand corner, in here you will see Background Location - set to off.

If you have any further questions or require assistance please submit a request to our support department.

Thank you,

Telenav Support Team

Error Message - No GPS, Weak GPS, Incorrect Starting Location, Map Will Not Follow in Route

Root Cause - This can occur if the phone internal GPS sensor is not sending GPS data to our Scout app

Fix - The phone needs to be checked for various settings and reset to assist GPS function. If Scout app cannot verify GPS data our app will not work.

Trouble Shooting Steps - Android

1st - Check & verify Battery Life is 50% or more

2nd - Verify Location Settings are On / Enabled

Touch top of Screen and swipe down to display notification panel.

Find & Verify Location Icon is On / Enabled.

Additional Settings - Android OS 4.0

Select Device Settings icon, find & select Location, in here verify enabled and enable WiFi Location.

Additional Settings - Android OS 4.3, 4.4, 5.0

Select Device Settings Icon, find & select Location, select Mode and set to High Accuracy

Additional Settings - Samsung Galaxy S6 (OS 5.0)

Select Device Settings Icon, find & Select Privacy and Safety, Select Locating Method& then select GPS, Wi-Fi and Mobile networks.

Additional Settings Samsung Galaxy S8 / Note (OS 7.x)

Select Device Settings, find & select Connections, select Locations, select Locating Method, set to High Accuracy

3rd - Power Cycle Device

If possible remove battery or

Select Power button to select Power Off, wait 30 seconds and then select Power Button to turn device back on.

Now please retry to use the Scout application out in the open - clear view of sky

If the Issue persist please try next step

4th - Uninstall & Reinstall Scout Application

Touch top of Screen and swipe down to display notification panel.

Select Device Settings Icon, next find & select Application Manager, next find & select Scout application, next select UNINSTALL.

Please find & select Google Play, Search for Scout, You may have to select Scout 1 more time to select Install.

Once Scout app is installed please start app to install first time files & try to use Scout app out in the open clear view of the sky.

If the issue persist please try next step

5th - Install GPS Status and Toolbox

Please find & select Google Play, search for GPS Status and Toolbox, You may have to select GPS Status and Toolbox 1 more time to select Install.

Once GPS Status and Toolbox is installed please start GPS Status app to verify if internal GPS sensor can locate Satellites.

Scout app requires 4 or more satellites to work properly

If you are getting 0 - 3 satellites your device may have an issue with internal GPS Sensor, Telenav advises to check with your Cellular Carrier Support for Device issue.

If you are still having issues with Scout GPS Navigation please submit a request, Telenav support team will contact you as soon as possible.

Thank you,

Telenav Support Team

Whether youre a Lexus owner or just have a question about our products, Lexus is committed to providing a rewarding customer experience.

Lexus Customer Experience Center

1-800-255-3987

Monday to Friday, 5:00 AM to 5:00 PM Pacific Time

Saturday, 6:00 AM to 3:00 PM Pacific Time

Toyota provides FAQs about ToyotaEntune 3.0 Audio & Entune Audio Plus

Including Scout GPS Link:

https://www.toyota.com/entune/support3.0/

Toyota Customer Experience Center

1-800-331-4331

Mondayto Friday, 5:00AMto 5:00PMPacific Time

Saturday,5:00 AMto 2:30PM Pacific Time

The start-up procedure for Scout GPS Link recently changed.

Please follow the steps provided.

We ask that you be parked in a safe location before starting or attempting to perform troubleshooting of any kind. Thank you.

SUMMARY

Pre-condition for 2018 Toyota Camry & 2018 Toyota Sienna

Launch Toyota Entune 3.0 App Suite on your smartphone.

Step 1

Launch the Scout GPS Link mobile app on your smartphone.

Step 2

Turn your vehicle on and connect your phone to the Toyota Entune Audio Plus head unit.

Step 3

Launch the Scout GPS Link vehicle app.Press the APPS button on the head unit, then find and select the "Scout" icon.

DETAILS

NOTE FOR OWNERS OF 2018 TOYOTA CAMRY & 2018 TOYOTA SIENNA

It is very important that you launch the Toyota Entune 3.0 App Suite app on your phone first before attempting to launch the Scout GPS Link mobile app.The Toyota Entune 3.0 App Suite app controls and facilitates communication of data between your phone and your vehicle's Toyota Entune Audio Plus multimedia system (also called the "head unit").

To get help for the Toyota Entune 3.0 App Suite app, please contact Toyota Entune support.

NOTE FOR iPHONES AND OTHER iOS DEVICES

If you have an iPhone (or iOS device w/ cell service) but haven't updated to iOS 11.3, please do so as soon as convenient. From iOS 11.2 to iOS 11.2.6, there are known issues that affect the ability of an iPhone or iOS device to connect through Bluetooth and USB.

Before You Begin

Quickly check that your phone has at least 50% charge remaining on its battery, that its cellular network reception is good (50% or better), and that Location is enabled and ready to provide GPS data.

Look at the in-dash screen of your multimedia system. If the Bluetooth https://www.toyota.ca/toyota/en/about/contact-us and Phone Receptionicons are missing or covered with a slash before you start Scout GPS Link, please consider contacting Toyota Entune support.

Step 1 -Launch the Scout GPS Link mobile app on your phone.

Set your phone aside for a moment after this step.

Do not launch the Scout GPS Link vehicle app on your head unit before this step.

Step 2 -Turn your vehicle on and connect your phone to the Toyota Entune Audio Plus head unit.

Always check the head unit screen. IfBluetooth and Phone Receptionare light grey OR if you see NoConnectionor No PhoneReception, try to power-cycle the multimedia system by turning your vehicle completely off for at least 30 seconds. If the status icons continue to indicate Bluetooth connection and cell phone reception issues, please contact Toyota Entune support.

Some users report that they can start Scout GPS Link while their vehicle is already running, but we prefer to launch the Scout GPS Link mobile app first.

Step 3 -Launch the Scout GPS Link vehicle app.Press the APPS button on the head unit, then find and select the "Scout" icon.

The Scout GPS Link vehicle app should now try to connect to the Scout GPS Link mobile app on your phone.

Always launch the Scout GPS Link vehicle app after the Scout GPS Link mobile app on your phone.

If all went well, then your phone will display the lock screen of Scout GPS Link and you should be able to use Scout GPS Link from your in-dash controls and screen.

If the Scout GPS Link vehicle app displays a connection error after you have followed the start-up procedure, please let us know by submitting a help request ticket or replying to your open ticket for connection and start-up issues. Please explain what happened when you performed each step.

If you experience issues with your Toyota Entune Audio Plus multimedia system OR the Toyota Entune app, please call the Toyota Customer Experience Center and ask for Toyota Entune technical support.

USAToyota Customer Experience CenterPhone: 1-800-331-4331Monday to Friday, 7:00 AM to 7:00 PM CentralSaturday, 7:00 AM to 4:30 PM CentralToyota USA contact information can also be found on https://www.toyota.com/support/contact-us

CANADAToyota Customer Experience Center1-888-869-6828Monday to Friday 8 am to 6 pm ETToyota Canada contact information can also be found on

Whether youre a Toyota owner or just have a question about our products, Toyota is committed to providing a rewarding customer experience.

Toyota Customer Experience Center

1-800-331-4331

Mondayto Friday, 5:00AMto 5:00PMPacific Time

Saturday,5:00 AMto 2:30PM Pacific Time

Toyota provides FAQs about Toyota Entune Audio Plus and Scout GPS Link:

/ https://www.toyota.com/entune/support/eap/scout-gps/scout-gps-link/scout-gps-link-faqs/

Toyota Customer Experience Center

1-800-331-4331

Mondayto Friday, 5:00AMto 5:00PMPacific Time

Saturday,5:00 AMto 2:30PM Pacific Time

If you have the followingapps, we cannot help you:

GPS Navigation, Maps & Traffic - ScoutforiPhone

GPS Navigation & Maps - Scout for Android

These apps aremade by our European branch, Telenav GmbH, formerly known as Skobbler GmbH.We do not share billing systemsor technicalknowledgebases. We cannot provide support for these apps or answer billing questions about your account with them.

To get help, please send an email to [email protected] or [email protected].

You can also check their support forum here: http://forum.skobbler.com/forum.php.

Blocked Email?

If your email is being blocked, Telenav GmbH has asked us to let you know that you should virus scan and cleanyour computer. Their email server automatically blocks emails when it detects any viruses or potentially malicious attachments.

If you have either accidentally subscribed to the service or found unwanted charges onyour monthly carrier statement/ bill, please contact your mobileprovider. They may assist by removing the feature from your account. If you'rereferred to Telenav Inc. regarding the cancellation, please request to speakwith a manager who may better assist you. You may also request to conduct aconference call to Telenav so we may assist by assisting the agent understandthe issue. Carrier billing may apply to all platforms unless, set up directlythrough 3rd party.Telenav will not refund any payments for the Telenav Service or any necessaryhardware made directly to a cellular carrier (e.g., Sprint Nextel, AT&T,etc.) or otherwise not directly made to Telenav. Check with your cellularcarrier for its policy on refunds of such payments. http://www.telenav.com/legal/policies.html

Your device requires signals from GPS satellites in order to work, so it needs a clear view of the sky. Dense materials (such as concrete, rock, steel, heavy wood), tall buildings, terrain features (like mountains, ridges, and cliffs), and large trees can block or degrade GPS signals and may make it impossible to determine your location.

GPS satellites are not always immediately overhead and could be anywhere in the skies at any time, even low on the horizon; however, there are enough satellites in orbit so that four or more will be view of your device if not blocked by large objects, terrain, or dense materials.

Error Message - Cannot Connect To Server / Network - Unable To Reach Server / Network

Root Cause - The issue can be caused by Carrier Data not available or Data connection is slow causing the app to timeout.

Fix - The phone needs to be checked for various settings within app & device. This will allow us to verify if data access issue or corrupted files.

Trouble Shooting Steps - Android

1st - Check & verify Battery Life is 50% or more

2nd - Power Cycle Device

If possible remove battery or

Power off phone, wait 30 seconds and power phone back on.

RetryScoutapplication out in open clear view of sky.

If the issue persist

3rd - Force Stop & Clear Application Data

Select Device Settings icon, find & select Application Manager, find & selectScoutapp.

Next select Force stop & then select Clear Data.

Please retryScoutapplication out in open & install first time files.

If the issue persist

4th - Uninstall & Re-InstallScout Application

Select Device Settings icon, find & select Application Manager, find & selectScoutapp.

Next select Uninstall.

Next find & select Google Play app, select Search & type in Scout.

SelectScout app & select Install

Once installed open app & install first time files.

Please retryScoutapp out in the open.

If you are still having issues withScout please submit a request, Telenav support team will contact you as soon as possible.

Thank you,

Telenav Support Team

Issue: Scout GPS Link - Icon Not Displaying On Head Unit

Root Cause: The application Icon not displaying on Head Unit can be caused for various reasons as example, Network Cellular Data connection or Blue Tooth connection with Head Unit. It is also possible your Head Unit is not supported or may require a software update.

Supported Toyota Vehicle Year

2016, 2017, 2018, 2019

Please make sure you are using Entune Audio Plus Head Unit

2018 - 2019 Toyota Vehicle with Entune 3.0 Audio & Entune 3.0 Audio Plus

Fix - The phone needs to be checked for proper setup - installation

Here is the following trouble shooting steps to try

1. Uninstall Scout GPS Link from device

2. Un-pair device from Blue Tooth of Head Unit

3. Power phone off/on

4. Install / Download Scout GPS Link on device

5. Pair Device to Head Unit via Blue Tooth

6. Power car off

7. Open Scout GPS Link on device

8. Complete initial set up process

9. Enable Location Services (if they are disabled)

10. Make sure Mobile data is enabled

11. Turn car back on

12. Select APPS A message should appear shortly after, prompting to download an Update in order to use navigation. Start the update / download and allow it to complete.

If you are still having issues with Scout GPS Link please submit a request, Telenav support team will contact you as soon as possible (Monday - Friday).

Thank you,

Telenav Support Team

This articleis valid for2016 - 2019 Toyota vehiclessold in the USA that are equipped with Entune 2.0 Audio Plus head units.

Volume management for Entune 3.0 (2018 - 2019 Toyota vehicles sold in Canada and sold in the USA) should be very similar.

Volume control for Scout GPS Link is handled by the device it is running on. There is no functionality to control volume from the app itself.

On your smartphone, you would use the volume control buttons.You can also manage the volume ofScout GPS Linkin your phone settings if your phone allows you to control the volume of apps, separately from other features.

In order to change the voice volume for Scout GPS Link when it is running on your Entune head unit, you would go to the Entune head unit's Setup menu.

From your Entune home screen:

Go to Menu>> Setup>> Voice >> Voice Volume

Make your desired changes and exit the Setup menu. If you are prompted by Entune to save your changes, please do so.

We suggest that you review your Toyota Entune owner's manual and any related documents that were provided by Toyota. These should provide you with more information on how to control the features and functions of your Entune head unit.

Scout navigation app does have a premium feature which allows downloading 1 map region at a time.

You must be subscribed to Premium subscription of 4.99 per month or 24.99 per year.

Start Scout app, select ME and then select Settings - Gear Icon.

In here select Download Maps, then select 1 region to install.

Since the data size is 1016 MB western US, 2003 MB Central US and 1796 MB Eastern you will be required to login to a WiFi connection so we don't consume your monthly data plan.

If you are still having issues withScout please submit a request, Telenav support team will contact you as soon as possible.

Save Destination as a Like (via the vehicles multimedia touch-screen display touch-screen):

Start Scout GPS Link on Phone

PressAPPSon the Multi Media Entune Head Unit

TouchScoutGPS

TouchSearch

Touch in the search area next to the magnifying glass icon to launch the touch keyboard

Input your desired destination (point of interest or address) by name. The system will automatically display destinations (points of interest, addresses) near your location as you type. You can select one of these destinations or touchSearchafter inputting the full address or name of your desired destination.

After inputting or selecting your destination, matching addresses or points of interest will be displayed on theResultsscreen. Select your desired destination to launch theDestination Detailsscreen for that destination.

To save the destination as a Like, touch the empty heart icon labeledLike. The heart icon will now be filled in, which confirms this destination has been saved as a Like.

Touch the ScoutGPS Link App icon in the top left-hand corner of the screen to return to the main ScoutGPS screen. Your Liked destinations will be stored under Likes for you to access in the future.

Save Destination as a Like (via the phone App)

Start Scout GPS Link on Phone (without connecting via Bluetooth to vehicle)

Select Search Bar to type in address with virtual keyboard

Input your desired destination (point of interest or address) by name. The system will automatically display destinations (points of interest, addresses) near your location as you type. You can select one of these destinations or touch on the virtual keyboardSearch/ Done after inputting the full address or name of your desired destination.

After selecting suggested address / destination or selecting Search / Done, you will see the Destination Details or If searching for points of interest, they will be displayed on theResultsscreen. Select your desired destination to launch theDestination Detailsscreen for that point of interest.

To save the destination as a Like, touch the empty heart icon labeledLike. The heart icon will now be filled in, which confirms this destination has been saved as a Like.

You can now connect to vehicle or close the app using the standard function of the device. Your Liked destinations will be stored under Likes for you to access in the future.

If you have any further questions please submit a ticket and a Telenav support rep will follow up, usually within 1 - 2 business days.

Now that you saved a Liked Address or Destination, you can Edit or Add a Label to make it easier to find when using Scout GPS Link.

Disconnect from Bluetooth by turning off Bluetooth on phone (or use app inside home away from vehicle).

Start Scout GPS Link app on phone and you will see a map - home page.

Select the Heart Icon, in here you will see list of Likes.

Select the 3 dot Icon to display a list of actions.

Select Add Label

Delete the existing name by pressing x or using back space in virtual keyboard

With the virtual keyboard type the name / label

Select Done to save the label you created

You can now connect to vehicle or close the app using the standard function of the device.

Your Liked destinations will be stored under Likes for you to access in the future.

If you have any further questions please submit a ticket and a Telenav support rep will follow up, usually within 1 - 2 business days.

To edit Home or Work addresses in Shortcuts, please do the following:

On the Map screen, tapSHORTCUTSto see Home and Work.

Swipe Home or Work to the left.

Tap EDIT.

Tap the old street address to change it.

Type in thenew street address. Tap the matching address that appears as you type OR finish typing and tap the "Done" key on the on-screen keyboard

Optional:To share your ETA with someone, tap ADDPEOPLE. Tap one or more people in Contacts and tap DONE. They will always receive your ETA when you start a trip to Home or Work until you de-select themwhen editing a Shortcuts address.

Tap DONE, or the checkmark, at the top when you are finished.

NOTE: Home or Work addresses do not appear in Shortcutsunless you are editing these.

Recent improvements to the in-car navigation experience of Scout GPS Link are intended to help customers who own a Lexus Enform 2.0 system to utilize the MapStream mode (moving maps w/ rich-content navigation & voice guidance). Consequently, this changed the procedures to start Scout GPS Link in TurnStream mode (turn-arrows on screen w/ voice guidance) and how this reduced-content mode appears on the Enform 2.0 dashboard screen.

NOTE: These changes do not affect Lexus customers who have Lexus Display Audio head units.

Affected Hardware

Lexus Enform 2.0 Display Audio

Call Lexus guest services if you are not sure which system is installed in your vehicle.

NOTE: The procedure to start Scout GPS Link MapStream navigation has not changed. Refer to our FAQ http://telenav.zendesk.com/hc/en-us/articles/360000686166 for that procedure.

Instructions

If you prefer TurnStream mode or simply do not want to use a USB cable, please try one of the following options to navigate.

Start TurnStream mode navigation from theScout GPS Link mobile app on your smartphone -

On your smartphone, launch Lexus Enform App Suite 2.0. IMPORTANT: This app from Lexus manages data transfer and other interactions between your Lexus infotainment system and any apps designed to work with it; it is required for app features that are enabled by a USB cable connection. Please call Lexus Enform tech support to learn more about Lexus Enform App Suite 2.0 and your Lexus Enform 2.0 infotainment system.

Launch the Scout GPS Link mobile app on your smartphone.

Choose a destination and route, then start navigation BEFORE entering your vehicle.

Once your phone is connected to your car, Scout GPS link will display turn-arrows on the dashboard screen and provide voice guidance.

Use the Push-To-Talk function of your vehicle to search for destinations and start TurnStream mode navigation -

Lexus Enform App Suite 2.0 app must be the first app running.

Launch Scout GPS Link on your dashboard screen.

Press the Push-To-Talk button on your steering wheel.

Speak a command: Find POI Starbucks, Gas, Mc Donalds (a Details screen will appear with command options to begin navigation).

Speak a command: Drive To Work, Home, POI, Address.

Scout GPS link will display turn-arrows on the dashboard screen and provide voice guidance.

Get TurnStream mode guidance to a destination from the Yelp app -

Lexus Enform App Suite 2.0 app must be running before any other app.

Use Yelp to find a business or POI.

Start navigation from Yelp, which will automatically launch Scout GPS Link.

If you have further questions, please use your Telenav Support Help Center account to submit a help request or send an email to [email protected].

TIP: When submitting a help request or sending email, please provide a summarized description of the issue, your full name, vehicle details (year, make, and model), the area you live in (USA, Canada, or Puerto Rico), the name of your wireless carrier, telephone number of your smartphone, smartphone make and model, and the version of Android or iOS that powers your smartphone. If you know which model of Lexus infotainment system you have, please include that as well. For example: Lexus Enform 2.0 Display Audio. As a reminder, these changes do not affect Lexus Display Audio.

ISSUE:

How do I update the Email located in my Scout GPS Link Profile?

SOLUTION:

iPhone

Please start the Scout GPS Link app on iPhone without connecting via Bluetooth.

Once you see the Map view / main screen of app on phone, select the 3 Line Icon in the upper left corner.

In here scroll all the way down and select Logout.

Next you will be brought back to the First Time setup screen, select Get Started on Mobile.

Now please select Create account with Email.

Please enter the info requested and select Create Account.

Android

Clear App Data

Find & select Device Settings icon - next select Application (or Apps) - select Scout GPS Link - now please select Clear Data (or select Storage and then Clear Data) after please select Home key.

Next please find & select Scout GPS Link to complete first-time setup.

When you Open Scout GPS Link app, select Get Started on mobile.

Next select Create account with Email.

Please enter the info with the correct spelling of your email.

Select Create Account

If you have any further questions please select submit a ticket

ISSUE:

Scout GPS Link is running in the background after you have suspend the app, left your vehicle and it is draining your battery, using data or you see a notification that GPS has been in use.

FYI - Please update Scout GPS Link iPhone app to version 1.0.87

Resolved / Improved Battery Use

SOLUTION:

There is a built-in feature on the iPhone called multitasking tray / app switcher that lets you see all apps running in the back ground. You can switch between apps or more importantly force close the Scout GPS Link app or any app that you would like to close.

Follow the steps below to force close an app

iPhone 8 or earlier

Double-click the Home button to show your most recently used apps.

Swipe right or left to find the app that you want to close.

Swipe up on the app's preview to close the app.

iPhone X

From the Home screen,swipe up and pause.

Firmly touch and hold the app, then tap https://support.apple.com/en-us/HT201330. You can also swipe up to close the app as soon as you see.

You may also choose to visit Apple iTunes support directly with a video -

If you're an iPhone user and have paid the one time charge for the month oryear, simply allow the subscription to expire. These charges are set as a"pay per use" or "pay as you go" subscriptions. If for somereason you have been charged for the service without your consent, please check with iTunes to make sure there are no settings which are set for recurringcharges. For any billing issues or refund requests, please contact iTunesfor further assistance.

http://www.apple.com/legal/internet-services/itunes/us/terms.html

http://www.imore.com/how-request-refund-itunes-or-app-store-purchase

Lexus has created a series of helpful YouTube videos for Lexus vehicle owners to get familiar with Scout GPS Link and their Lexus Display Audio head unit.

Introduction

Getting Started

Search for Destinations

Finding Nearby Destinations

The Likes List

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Thank You,

Telenav Support Team

iPhone

Select App Store Search Scout. Once found select Scout app & select Install or Cloud icon. After downloaded, Select / Start Scout app to install first time files & follow prompts.

Please try to use Scout app out in the open clear view of the sky.

Android

Select Google Play, Search for Scout, You may have to select Scout 1 more time to select Install.

Once Scout app is installed please start app to install first time files & try to use Scout app out in the open clear view of the sky.

If you are still having issues with Scout GPS Navigation please submit a request, Telenav support team will contact you as soon as possible.

Thank you,

Telenav Support Team

Our Open Street Map datais updated twice a month.

Please follow theses steps to delete Recent Addresses from app -1. Start App on the phone.2. Select Me Icon bottom right corner.3. In here select Recents4. Touch the Recent address and swipe left (if you continue to swipe left it should remove itself, you may need to actually select Delete)You can only delete one address at a time.

There is no current option to delete all Recent addresses at once.If you have any further questions please submit a ticket.Thank you,

Telenav Support Team

OLDER VERSION

From the Home page select the Profile Icon (older app ME section). In here you will see Recents and Favorites. Select Recents to display all recently used addresses. Next scroll throughtill you see desired address and select the 3 Dot Icon below address(older app select More). Then please select Delete.

You can only delete one address at a time.

If you have any further questions please submit a ticket.

AT&T Navigator speaker volume can be controlled with the volume buttons located on device.

Error Message - No Audio During Navigation

Root Cause - Audio files may have not been received over data connection. Audio is Turned off. Volume is at lowest level (off). BT Head set is not paired correctly or BT head set or BT Car Radio Head Unit is not supported to play audio

Fix - Verify application settings & basic trouble shooting

1st - Verify Volume Level

Select volume key and increase till maxed

2nd - Verify BT is Off

From the home screen, swipe up from the bottom of the screen.

Tap the Bluetooth icon to turn Bluetooth off.

3rd - Hard Reset Device

Hold down both Power button and home key till device shuts off

30 Seconds later turn device back on.

Hard reset clears cache and makes device recheck GPS.

Now please retry to use theYND application out in the open - clear view of sky

If the issue persist

4th- Uninstall & Re-InstallYour Navigation Deluxe Application

Press down onYour Navigation Deluxe app icon till an X appears and starts wiggling. Then remove finger.

Press X on theYND app and you will promptedone more time confirming deletion.

Next please select App Store Search Your Navigation Deluxe. Once found selectYND app & select Install or Cloud icon.

After downloaded, Select / Start YND app to install first time files & follow prompts.

Please try to useYND app out in the open clear view of the sky.

If you are still having issues with YND please submit a request, Telenav support team will contact you as soon as possible.

Thank you,

Telenav Support Team

iPhone

1. Start the app without connecting via bluetooth.

2. On the main page select Recents.

3. a. You can select "Clear" to remove all Recent addresses at once.

or

3. b. You can also select "...More" for each address and then select Delete to remove one at a time.

Android

1. Start the app without connecting via bluetooth.

2. On the main page select Recents.

3. a. You can select "Trash Can Icon" to remove all Recent addresses at once.

or

3. b. You can press the address and hold till you are prompted with additional selections. please select Delete to remove the 1 address.

If you have any additional questions, please submit a ticket.

This articleis valid for2017 - 2018 Lexus vehiclessold in the USA that are equipped with Lexus Display Audio head units.

Volume control for Scout GPS Link is handled by the device it is running on. There is no functionality to control volume from the app itself.

On your smartphone, you would use the volume control buttons.You can also manage the volume ofScout GPS Linkin your phone settings if your phone allows you to control the volume of apps, separately from other features.

In order to change the voice volume for Scout GPS Link when it is running on your Lexus Display head unit, you would go to the Lexus Display head unit's Setup menu.

From your Lexus Head Unit home screen:

Go to Menu>> Setup>> on the left hand side selectVoice icon >> Voice Volume

Make your desired changes and exit the Setup menu. If you are prompted by Lexus Display head unit to save your changes, please do so.

We suggest that you review your Lexus Enform owner's manual and any related documents that were provided by Lexus. These should provide you with more information on how to control the features and functions of your Lexus Enform Dispaly head unit.

Lexus provides FAQs about LexusEnform App Suite:

https://lexus2.custhelp.com/app/answers/sub_list/p/190,1336/session/L3RpbWUvMTQ5OTcxODI5NS9zaWQvWjdWQ3pnbm4%3D

Problem:

When you attempt to launch the Scout GPS Link head unit app, it will not open to its home screen on your head unit and one of the following error messages appears.

"Could not complete request. Please try again later." (Code 200.1.0)

"Could not complete request. Please try again later." (Code 200.2.0)

Possible Causes:

If the Scout GPS Link mobile phone app has not completed its first-time login process correctly and opened its home screen before you attempt to connect it to the Scout GPS Link head unit app, the head unit app might not be able to sync with the mobile phone app through the Bluetooth connection provided by your phone and your vehicles head unit.

The problem may also occur if certain program files or configuration data for the mobile app, stored on your phone, have somehow become corrupted.

Troubleshooting:

If you attempt the following troubleshooting steps and the problem continues, please sign in to your help center account and submit a new help request.

We ask that you perform this troubleshooting procedure while your vehicle is parked at home or work, or any location that puts your phone in range of a public WiFi network. If you feel you need hands-on assistance with this procedure, please schedule an appointment with your Toyota dealership or service center.

Before you begin these steps, verify the following:

Cellular voice/data signal is at least 50% or better.

WiFi is enabled and has a good connection to a nearby WiFi network.

Battery is at least 50% charged, but preferably fully charged.

Location/GPS is enabled and your phone can figure out where it is using its native location app. Please remember that all GPS receivers (from the most advanced units in aircraft and ships to the smallest available chipset in a wearable device) are subject to the same physical limitations - the receiver needs radio line-of-sight to 4 or more GPS satellites. Most solid materials, even heavy tree cover, block or degrade these radio signals, but clouds and bad weather should not be a problem.

Once the prerequisites are met as closely as possible, do the following:

Remove the Scout GPS Link mobile app from your mobile phone.

Sever Bluetooth (BT) pairing. Remove your vehicle from your phones BT device list and then remove your phone from your vehicles BT device list. Do not pair Bluetooth again until you reach Step 13.

Powerycle your phone and turn your vehicle off. Leave your vehicle turned off at this time. NOTE: Powercycling is important because it will help clear any temporary files, such as those opened to facilitate installation of an app, from your phone's system cache. If you are not sure how to do this, refer to your phone manufacturer for instructions on how to turn your phone completely off for 30 seconds and then turn it back on.

Once your phone is fully on and synced with your wireless carrier, install Scout GPS Link from the Apple iTunes Store or the Google Play Store. If you can do this while connected to WiFi network, it will help your phone download files with fewer errors and interruptions than those normally associated with cellular data service.

Please accept all permission requests from the Scout GPS Link mobile app. At the time of this writing, you should choose ALWAYS or ALWAYS ALLOW because the mobile app does not yet recognize permissions that only allow partial access when the app is running. Our developers are aware of this and working with Toyota Motor North America to become fully compliant with recent security features introduced by Apple and Google.

After the installation process is complete, launch Scout GPS Link on your phone. Do not turn your vehicle on yet.

The app will prompt you to connect to the vehicle or launch into mobile mode. Tap "Get started on mobile" to launch into mobile mode.

Tap "Log in" to use your existing Scout GPS Link account or tap "Continue without personalization." NOTE: If you had opted to continue without personalization the first time, please do so. Just keep in mind that features like Recents and Favorites/My Places are not backed-up on our servers when you choose this option.

After the Scout GPS Link mobile app finishes downloading audio content, map data, and other critical files, it should open to its home screen.

At this point, please try to search for a POI and start a test trip.

Once you have selected a route and the navigation session starts, end the trip.

Exit the Scout GPS Link mobile phone app. If you can still see its icon in your phones status bar, close the app using your phones built-in app switcher or app previewer. Apple and Google both provide detailed FAQs on how to do this without entering your phones Settings menu.

Turn your vehicle on.

Follow your phone and vehicle manufacturers instructions to establish Bluetooth pairing between your phone and your vehicle.

Once Bluetooth is paired, launch the Scout GPS Link mobile phone app. If mobile phone app prompts you to connect to the vehicle, please do so at this time.

(POSSIBLE EVENT) Your vehicle head unit may display a prompt instructing you to re-download the Scout GPS Link head unit app. Ensure that your phone still has a good WiFi connection and proceed. Afterward, move on to the next step.

On the vehicle head unit, press the physical APPS key.

On the head unit display, select Scout and launch it.

If this procedure is not successful, make a note of which step you were at and what happened. Update your help request ticket with those details and include any screenshots you may have captured.

Currently our Scout GPS Navigation & Meet Up app does not support Canada.

This is on our road map however we don't have any time frame when it will be available.

If any assistance is required please submit a request and one of our support reps will contact you as soon as possible.

Thank you for using our application!

Telenav Support Team.

Our application is only supported to work with either headsets or vehicle head units which are A2DP compliant. A2DP stands for Advanced Audio Distribution Profile, which is a Bluetooth profile that allows for the wireless transmission of stereo audio from an A2DP source (typically a phone or computer) to an A2DP receiver (a set of Bluetooth headphones or stereo system).

Scout audio navigation connecting to a BT Headset or vehicle head unit requires either the device or hardware BT to support A2DP (this means the unit must support this audio profile because its how the audio files are transmitted from our Scout app). Please review the user manual to the designated device if youre unsure whether your device is A2DP compliant.

Here is our basic trouble shooting you can try if you are not getting audio navigation from Scout to your BT Headset.

1. Uninstall Application

Android - Select settings - application manager - select Scout Select Uninstall

iPhone - select and hold till app wiggles and displays an x. select x and confirm deletion

2. Un-Pair Bluetooth From Device

Un-pair Bluetooth connection between the stereo/ or headset and device.

3. Reinstall Application

Android - select Google play, search for Scout. Once located select Scout and select Install

iPhone - select App Store, search for Scout. Once located select Scout and select Install or cloud icon

4. Re-pair Bluetooth Device

Please make sure the source on the stereo has been switched to Bluetooth Audio. Then, pair Bluetooth device to the car stereo, and test the audio.

We cannot test for every BT device available. Our basic info for supporting BT devices is to please make sure your BT headset is A2DP compliant. We can only allow the port to be available for audio distribution and do not control minimizing or controlling volume from other media sources.

If you are still having issues with Scout GPS Navigation please submit a request, Telenav support team will contact you as soon as possible.

Thank you,

Telenav Support Team

1. Please make sure you have text messaging. If you're unsure or do not have text message,please contact your mobile provider for further assistance.

2. Ifuser indeed has text messaging enabled through AT&T, please try sendingtext "Start" to 86477.

3. Then, retry AT&T Navigator and enter your mobile number > select submit/ send activation code. User should receive text message with 6 digit code.