We’re here for the Makers – and you can be too! Come be a part of a beloved, fifty-year-old brand that’s transforming to be more genuine and human for our customers. We work each day to be here for Makers no matter when, where or how they shop. A creative path, made by you read more

EMPLOYEE PARTICIPANTS: 476

TOTAL RATINGS: 4472

CEO: Ashley Buchanan

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The Michaels Companies Senior Customer Service Manager Salary

The average The Michaels Companies Senior Customer Service Manager earns an estimated $112,754 annually, which includes an estimated base salary of $99,434 with a $13,320 bonus. The Michaels Companies' Senior Customer Service Manager compensation is $42,459 more than the US average for a Senior Customer Service Manager. Senior Customer Service Manager salaries at The Michaels Companies can range from $67,600 - $177,000.

The Customer Support Department at The Michaels Companies earns $18,516 more on average than the Admin Department.

Last updated 2 months ago.

$15k

$32k

$49k

$65k

$130k

$200k

$258k

$112,754

Average Compensation

$99,434: avg. base

$13,320: avg. bonus

Senior Customer Service Manager Salaries at The Michaels Companies

Senior Customer Service Managers earn $2,011 more than Customer Service Managers.

Customer Service Manager

$111k*

Technical Support

$77k*

CS Rep

$36k*

* estimated salary

Compensation at The Michaels Companies by Department

The Customer Support Department averages $18,516 more than the Admin Department, and $6,322 less than the Operations Department

Operations

$70,450 Avg. total comp.

+$6k

Customer Support

$64,128 Avg. total comp.

Admin

$45,612 Avg. total comp.

-$19k

Senior Customer Service Manager Compensation by Gender (All Companies)

The average female Senior Customer Service Manager at companies similar size to The Michaels Companies reported making $64,747, while the average male Senior Customer Service Manager at similar sized companies reported making $93,274.

Senior Customer Service Manager Compensation by Ethnicity (All Companies)

The average Hispanic or Latino Senior Customer Service Manager at companies similar size to The Michaels Companies reported making $91,726, while the average Native American Senior Customer Service Manager at similar sized companies reported making $59,013.

How Senior Customer Service Managers at The Michaels Companies Rate Their Compensation

The majority of Senior Customer Service Managers at The Michaels Companies believe they're not compensated fairly. 10% of Senior Customer Service Managers at The Michaels Companies say they receive annual bonuses, and the majority (43%) are not satisfied with their benefits. See more compensation ratings at The Michaels Companies

Do you believe you're paid fairly?

33% Yes

Does your company give annual bonuses?

10% Yes

Are you satisfied with your Benefits?

43% Yes

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