Newport Group – customer service . They do not have the authority to solve problems. email notices send virtually NO useful info. "in process" tells me nothing, and "solved" tells me less.

Newport Group Claimed Company

We are a leading provider of retirement plans, insurance, and consulting services. read more

EMPLOYEE PARTICIPANTS: 16

TOTAL RATINGS: 155

CEO: Greg Tschider

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customer service . They do not have the authority to solve problems. email notices send virtually NO useful info. "in process" tells me nothing, and "solved" tells me less.

Other Employee Reviews for Newport Group

Briefly describe your overall experience at your company

It has been the best company I have ever worked for.

What can this brand most improve?

I left my place of business. I called to close out my account with Newport. They charged me $25 to cut a check. 28 days later & still no check. Money is what this company is. No service or product, they manage money. So, either they are just bad with money, or they are thieves with a scheme.

What can this brand most improve?

Worst experience during a hard time. I requested a hardship to withdraw money to purchase a home. All forms and documents were sent in with my request. They did everything in their power to over complicate the process. First they said my HR department signed their portion wrong; my HR department is

What can this brand most improve?

Assisting customers with questions would be helpful

What can this brand most improve?

The worst experience I have ever had! I am a customer service manager and can not imagine me, this company has no care compassion or consistency from phone associates to upper level management. There is no accountability or follow through, always someone else fault. I would never ever recommend

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Newport Group – customer service . They do not have the authority to solve problems. email notices send virtually NO useful info. "in process" tells me nothing, and "solved" tells me less.

customer service . They do not have the authority to solve problems. email notices send virtually NO useful info. "in process" tells me nothing, and "solved" tells me less.

Other Employee Reviews for Newport Group

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