The Black Tux FAQs

You can! When you add a participant to your event, you can tell us if you want to pay for that participant. Please note that if you do pay for participant orders, the participant(s) you pay for will still need to log in, submit their sizes, and checkout to receive their ordereven if you have already covered their cost. They will not be charged, but they will need to submit their credit card info and agree to our Terms and Conditions.If you'd like to pay a partial dollar amount for participant orders, please contact our Customer Care team for assistance.

We ask that all rental orders be returned 3 days after your event date. If you are part of a destination wedding party, return your order as soon as you return to the US. In the event you need more time to return your rental, you can fill out our extended rental form (see below).

You can also have someone else return your order. Just have them pack your garments in their box. We have barcodes or electronic tags on all of our items, so we can scan them upon return and know what belonged to who. If the boxisn'tbig enough, you can purchase a new box and well reimburse you. Click here to learn more.

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We do have multiple options for trying on our garments:

1.) You can set up an appointment to be fitted at one of our showroom locations

2.) If you are a Groom or Event Creator, you can set up a free home try-on to test the quality of our garments.

3.) If youdon'thave a showroom near you or are not the Groom/Event Creator,don'tworry! We ship the order out to arrive two weeks prior to your event. Please try on everything as soon as you receive it and let us know right away if anythings not fitting correctly. Our team will be able to send out a size replacement for you. You can read more about our replacement process here

Because we guarantee it !

First, weve developed a proprietary system (our Fit Formula) to find the right fit for youalmost always on the first try.

Our team of expert fit specialists will also double-check all of your sizes after you checkout to make sure everything looks right before we ship your order.After you receive your order, try it on. If something doesn't fit, our savvy team of Fit Specialists and Customer Care agents will figure out what you need and we'll send you replacement sizes.

You are able to come into the showroom to get refitted for new sizes. However, your exchange order will still be shipped to you from our warehouse, and not filled on site. If you need the exchange to be sent to a different address, please let the Showroom Associate know. If the exchange needs to be sent via express shipping, please be advised that rush shipping fees will apply.

*This also applies to partnered Nordstrom locations.

We use fabric with anti-wrinkle qualities to make sure its easy to wear our garments right away. All of our tuxedos and suits come ready to hang, and any small wrinkles usually fall out naturally after a few hours. If your suit or tux is still very wrinkled after hanging it, you're welcome to visit a dry cleaner to have it pressed. Use our reimbursement form a photo of the receipt, and well be happy to refund you up to $15.

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We get this question a lot, and the answer is...Yes!

If you decide you want to keep your rental, please check with our Customer Support team to ensure availability, as we're only offering this option on select styles.

If you get the thumbs up, just follow these three easy steps:

Step 1: Keep whatever you want from your order. Step 2: Send the rest back to us within three days after your event.Step 3: That's it! You will receive an invoice for the kept items the week after they are due back.

Have questions on pricing? Submit a request here and you will receive a personal follow-up from our support team.

(Note: Purchased items will be charged to the original payment method after your event.)

We take care of all the dry cleaning, and use only modern, eco-friendly processes.

You can track your order by going to My Events, clicking on the event that has your order and finding a link to the tracking number under Your Order. This link will take you to the FedEx site where you can track your package.

Pack everything in the original delivery box and peel off the shipping label to reveal the prepaid return label underneath. Make sure to return everything in your box, including hangers and garment bags. If you cannot fit everything into one box, you can use any other box for your return. If you had to purchase a new box for your return, we offer a $5 reimbursement. If you lost your box or need another shipping label, simply print a new prepaid return label from your Event Page and attach to a new box before sending. Any box will do.

Once everything is in the box with an attached shipping label, return the box to any authorized FedEx location * within three days of your event. We request that all items be returned within three days of your event to avoid late fees. If you cannot return your items within three days due to travel or other circumstances, you can request an extension.

*If you have a USPS label you can return your items to your local post office.

If you are renting: 1. We can provide a full refund if your order has not yet been prepped and packed for shipment. Please contact Customer Care and an agent will check the status of your order.2. If your order has already been shipped, a refund cannot be issued.If you purchased: If you received your order within the last 30 days, send it back to us and we'll refund you in full. See our Retail Return Policy for more information.

For most of our styles we carry:

Jacket chests 34-58 (even sizes only)Pant waists: 28-54 (even sizes only)Pant inseams: 26-36 (even sizes only)Shirt necks: 14-20 (full sizes only)Shirt sleeves: 32/33 to 38/39Shoes: 6-16 (full sizes only)

We do not carry child or youth sizes at this time.

Grooms or Event Creators can test the quality of our garments for 48 hours using our Home Try-On Program. Please make sure to order your try-on at least 6 weeks prior to your event date. Simply click on the Suit or Tux youd like to try on and youll see an option to add to your home try-on.

To get a Home Try-On, find the suit or tuxedo that you want to try on our Suits and Tuxedos page. Scroll down and find this (right) to add to Home Try-On. If you do not see this option, then that look is not available for Home Try-On. Don't worry though, all of our suits and tuxedos have the same fit so your sizes will carry over to any suit or tuxedo.

make an appointment at one of our showrooms

Youll also have the option of adding a shirt, neckwear, and a vest. Accessories and shoes are not currently available for the Home Try-On. All Try-On orders will arrive on a Tuesday with the 48 hour try-on period ending that Thursday. Once you select the items youd like to try, you can choose a Tuesday that works best for you.

If your total shows more than $0.00 when checking out for the try-on, you may have rental or purchase items in your cart for your event. To make sure youre not charged for your rental or purchase before youre ready, please delete the other items in your cart before you proceed to checkout for your Home Try-On.

After your Home Try-On experience, please let us know of any size changes youd like to make to your order by filling out our fit adjustment form. Our team will make sure to update your sizes for your event.

If youre not a Groom or Event Creator, but would still like to try out our garments prior to receiving your order, please .

To avoid getting charged Unreturned Fees, let us know that you want to extend your rental for a week by filling out the Rental Extension Request form. We'll charge $60 to the credit card on file for the additional week and note this charge in your account.

Please be sure to let us know ASAP! We can send you the missing item right away.

Please fill out our self-service replacement form. Question #5 will ask, "Which items are you having issues with?" Please select option G "Other." When describing your issue, be sure to mention which specific item is missing from your order.

If you have misplaced your pre-paid return label, you're able to print one from your account. Please follow these steps:1) Log in to your account.2) Click on " My Events".3) Find the name of your event and select "View Event".4) Click on "Print a New Return Label".5) Tape your newly printed return label to your box and drop it off at your local Fedex office. Depending on the label you received, please note that both a Fedex and a Smartpost label can be dropped off at any FedEx facility. Please see the examples below for your reference.

FedEx

Smartpost

USPS will also accept Smartpost packages.

Schedule a new appointment by visiting https://theblacktux.com/locations, where you will be able to browse all of our available appointment times. Youll be able to book another appointment that best fits with your schedule. You can cancel your original appointment time through the confirmation email you received when you booked it. There is a link at the bottom of the email that allows you to cancel the fitting.

*This also applies to partnered Nordstrom locations.

If you, personally, are not planning on renting or buying from us for the wedding, you can still create an event and manage the wedding partys orders. Create a new event in your account and then create looks for the participants only. You will not be required to create a look for yourself, however, you still must complete checkout to secure a reservation for your groomsmen. We'll need your address and credit card information to keep on file, but your card will not be charged.

Browse our collection of suits and tuxedos or complete outfits (includes shirt, shoes, the works) and select the look thats right for the moment. When you go to check out, we will ask you a few sizing questions to make sure we get the right size to you. Dont know your formal wear sizes? Dont worry. Answer what you know and we will do the rest. If wedon'tnail it the first time, we have free replacements*. Just let us know and we will send you a new size.

Your order is delivered 14 days before your event so you can check the fit. We want to make sure you feel like a million bucks. Please try everything on within 48 hours of receiving your order. If itisn'tperfect, go to My Events and select the event you need a new item for. On your event page, select Request a Replacement. You will be able to let us know what you need a replacement of. You can find more information at My rental doesn't fit. What do I do?.

To make sure that you get your items 14 days before your event, check out at least 30 days before your event. For more information, see here.

After your event, please return your items within 3 business days. Peel the original shipping label off the box to reveal a return label, put all your items back in the box, and drop your box off at any authorized FedEx Location. For more information on sending your items back, see here.

Want more time with your rental? You can extend your rental for a week here.

*Free replacements refer to orders placed more than 5 days before the event date. We do our best to accommodate last minute requests. Rush shipping charges could apply.

Try on your tuxedo within 24 hours of delivery. If for some reason your order doesnt fit, our Fit Guarantee has you covered. Here are your options:

1. For jacket sleeve and pant length alterations ONLY, you are welcome to visit a local dry cleaner or tailor for a quick and precise hem. Just email us a copy of your receipt within 30 days of your event date and well refund you up to $15 for the alterations (see our Customer Rental Agreement ). Important note: make sure to specify to the person performing the alteration that extra fabric is not to be cut or removed and that alterations to the fit of the garment are prohibited!

2. For sizing issues concerning the jacket shoulders/body, pant waist/seat, shirt neck/body, vests, and shoes, we'll be happy to send you another size. You simply keep everything (even items thatdon'tfit) and return it all after your event. For requests received after 48 hours of delivery, additional shipping charges may apply.

*If you have placed your order 2-4 business days before your event, please follow our guidelines for last minute orders here.

Your home try-on must be returned no later than 48 hours after the Tuesday the items have been received. A prepaid shipping label is included to make returns easy. Please do not use a Fedex Drop Box to return your trial order. Customers whose orders are not dropped off at FedEx by end of day Thursday will be charged the full rental fee for their home try-on items. This fee is non-refundable.

Damage Waiver: We charge a $8.00 'insurance' fee for rental orders. This covers minor wear and tear that our garments may endure during your event.Tax: For rentals, we are leasing a product to you, we are required by law to charge state rental tax in most jurisdictions.

The choice is yours, unless the event has a formal dress code. Watch our below video for more details, and find the answers to more style and fit questions at theblacktux.com/blog.

We currently do not carry infant, toddler, or children's sizes.

If you need to adjust the length of the pants or jacket sleeves, you're welcome to visit a local tailor or dry cleaner to have the garments adjusted to your desired lengthwithout cutting the fabric. We'll be happy to refund you up to $15just use the alterations reimbursement form (below) to upload a photo of the alteration receipt.IMPORTANT: Please instruct the tailor to only re-hem the length of the jacket sleeves or pants, and not to cut or remove any fabric. The body of the jacket, pants, vest and shirt cannot be custom altered in any way. Permanent alterations will render the garment unusable, and will result in you being charged a replacement fee.

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Due to high demand, we are only able to send one free home try-on per customer.

If you rented items from us, your rental order will arrive 14 days before your event. Please note that your order must be placed 3 weeks (21 days) prior to the event date to ensure that your package arrives the full 14 days in advance.If you bought items from us, your purchase order will ship within 2-3 days and we will ship them via FedEx Smart Post. They should typically arrive within 10 days of placing your order. If you need to receive your items sooner, contact customer care. Shipping charges may apply.

*If you have placed your order 2-4 business days before your event, please follow our guidelines for last minute orders here.

Not to worrywere here to make sure you have the right sizes with time to spare before your event.If the length is off on the pants or jacket sleeves, you are welcome to visit a local tailor or dry cleaner to have the garments adjusted to your desired length (without cutting the fabric). We will be happy to refund up to $15 when you send us a photo of the alteration receipt using our alteration reimbursement form (below).If you have any fit issues beyond the length of the jacket sleeves or pants, please request a replacement.To create that request, go to My Events and select the event you need a new item for. On your event page, select Request a Replacement. You will be able to let us know what you need a replacement of. You can find more information at My rental doesn't fit. What do I do?. Once we receive your request, one of our Customer Care agents will get back to you to confirm the details of your replacement order. You may return all items to us after your event. If you contact us after the 48 hour period, rush shipping fees may apply.

*If you have placed your order 2-4 business days before your event, please follow our guidelines for last minute orders here.

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We do! If you are the event owner (ie. the groom) and are setting up looks for 6 or more participantsin your party (excluding your own look(s)), each with a minimum value of $175, youll receive up to $200 towards your rental items at checkout.

Terms & Conditions:

Discount will only apply at checkout if you are renting (not buying) your suit or tuxedo.

When a Wedding Event includes 6 or more Event Participants (i.e. Groomsmen, Usher, etc) who are renting outfits each with a minimum value of $175, the Groom will receive up to a $200 credit that can only be applied towards all of the items in his Rental Outfit. Note that the Grooms outfit does not count toward the 6 Participant outfits needed to qualify.

This promotion is only valid with at least six other paid Event Member outfits prior to the event date. The promo code must be applied at checkout.

If, after applying the Groom Rents Free discount, there are not six or more qualifying paid orders from your event by your Event Date, you will be charged for the full amount of your order (prior to the discount).

This offer is valid for a one-time use only. Any unused portion of the discount is forfeited. Discount cannot be applied to rush or extended rental fees, taxes or alterations. Discount offer may not be redeemed for cash or credit. Discount expires 12.31.19 at 11:59PM PST. Offer valid for rental items only.

Please note that if you apply the discount but ultimately do not meet the criteria for the program by your event date, you may be subject to charges up to the full amount of your order.

We ship your order via Fedex Smartpost* to arrive 14 days before your event. If we are unable to ship your order via Fedex Smartpost, your order will be shipped via Fedex Home* or Fedex Ground*. Tracking information will be emailed to you when your order ships out of our fulfillment center. Delivery of packages typically do not require signatures. However, if you are having the order shipped to an address where the delivery service will not leave packages at the door, we suggest using an alternative address or having the order shipped to a nearby Fedex delivery center.

If you book a last minute order, you will be charged a rush shipping fee and your order will be shipped via Fedex Express* or Fedex Overnight*. For more information in regards to rush orders and rush shipping, please check Do you ever charge a rush fee?

If you have placed your order 2-4 business days before your event, please follow our guidelines for last minute orders here.

* Fedex Smartpost is used to deliver low-weight packages to residential customers Mondays - Saturdays. This service allows Fedex to work closely with your local U.S. Postal Service for the final delivery, to get your package to your door.

*Fedex Home will deliver packages Tuesdays - Saturdays to residential addresses.

*Fedex Ground will deliver packages Mondays - Fridays to business addresses.

*Fedex Express will deliver packages Mondays - Fridays to residential and business addresses.

*Fedex Overnight will deliver packages Mondays - Fridays to residential and business addresses.

Wedon'trequire a signature for most deliveries. FedEx is instructed to leave your package only if a safe location is available. If they are unable to leave your package, FedEx will reattempt delivery two more times.

For destination weddings, we ask that you call us at 888-717-1588 prior to checking out, so we can discuss the shipping logistics for you and your event members. When traveling outside of the country, we understand that travel dates may not accommodate our three day return window. Contact us to discuss a return date, and avoid late fees.

Wedding Parties:As the groom, bride, or other event creator, we recommend placing your wedding partys order as soon as you know the date of your wedding. Wedding parties require more information, more outfits to reserve, and more coordination to ensure everyone checks out and receives their order on time.You will need to select the grooms look (Dont need a grooms outfit? No problemyou can skip this step), select your participants looks, provide your participants first and last names and email addresses, then complete checkout in order to reserve your entire partys order. Completing checkout will reserve everyones look, and all of your participants will receive an automated email invite. They will have to create an account, decide if they want to rent or buy the items in their look, enter their sizes, then pay for their order to complete the process. We advise your participants to complete checkout for their orders 30 days prior to your wedding date. Doing so will ensure that everyones rental will be delivered the full 14 days prior to your wedding date. You will not be able to place an order for an event with participants within 10 days of your event. We encourage everyone to checkout for their orders as soon as possible to avoid the risk of bringing about a surge shipping charge. You can read more about our surge fee here. Individual Orders:We recommend placing your order as soon as you know your event date to reserve the style you want, but you have up until 5 days before your event to place your order. To avoid rush fees and receive your order 14 days before your event, checkout 3 weeks before your event date.Last Minute Orders:If you have placed your order 2-4 business days before your event, please follow our guidelines for last minute orders here.

We do not offer women's sizes for rent at this time.

You can rent or buy for someone else as long as you use that persons account so we will have their sizes on filenot yours.

There are a couple of ways you can do this.

Work with the person to create an account for them and go through the sizing profile.

Create an event on your profile and add the person as a participant. You can either select a look for yourself or choose not to rent or buy. From there, you will have the option to pay for the other persons outfit, which will send an email to them to sign up or log in to their account to check out.

We require all renting customers to provide their credit card informationsince the groom has already paid for your order, you'll be checking out for $0. No actual charge will be made to your card on file unless your order is returned late, lost, or damaged.

Due to limited inventory and high demand, only the groom may order a free home try-on.

Your home try-on order will arrive on an available Tuesday of your choice. You can select the date that works best for you when ordering your home try-on.

Because our suits and tuxes have different styles, we do not have an option to create an outfit with both suit and tuxedo items. However, if youd like to customize your suit with other suit items or your tuxedo with different tuxedo items (Example: A blue suit jacket with black suit pants or a Peak Lapel jacket with Emerald Shawl pants) Please contact us so we can update your order.

We ask that you return your items 3 days after your event date using your prepaid return shipping label.

After 3 days, we charge Unreturned Fees. The individual items are as follows:

Jacket - $425

Pants - $250

Shirt - $80

Vest - $250

Cuff Links/Studs - $40

Ties - $40

Suspenders - $40

Cummerbunds - $40

Pocket Squares - $40

Belt - $40

Shoes - $90

Hanger - $4

Garment Bag - $10

plus applicable sales tax

If for some reason you cannot return your items within 3 days due to travel or other circumstances, please fill out our extended rental form.

No, at this time we only rent and sell full suits or tuxedos (jacket and pants together)."

You can cancel your appointment through the confirmation email you received when you booked it. There's a link at the bottom allowing you to cancel the fitting.

*This also applies to partnered Nordstrom locations.

Just take our online fit survey. It's easyyoudon'tneed to know anything about formalwear whatsoever, and it only takes a few minutes. Learn more about the Fit Survey here.Prefer to try it on in person? Order and Free Home Try-On or visit us at one of our showrooms.

Traditionally, tuxedo pants do not have belt loops, so our tuxedo pants have subtle waist adjusters that can tighten by about 2. They do not have the ability to expand the waist beyond the marked size. Additionally, all of our suit pants have belt loops.

All of our tuxedo pants also include buttons on the inner waistline for button-in suspenders, which you can rent from us.

Once you complete checkout, we'll send each groomsman an email with easy instructions on how to enter their sizes in the look you have chosen. If any of your groomsmen would like to add, remove, or further modify the pre-selected look chosen for them, they can contact our Customer Care team up 30 days before the wedding date, and we'll help them make the modifications.

You can add participants to your event as you build it. Once you've created the looks you want your wedding party to wear, add your participants by entering their name and email and assign them a look that you created. When you place your order, participants will receive a welcome email to your event. They'll need to create an account, select whether they want to buy or rent the items in the look you built for them, submit their sizes, and place their order.

*If you have placed your order 2-4 business days before your event, please follow our guidelines for last minute orders here.

Want to speak with a Customer Care Team Member?

Email: [email protected] Phone:(844) 456-9442

Common Requests

My rental doesn't fit. What do I do?

Can I add or remove items from my order?

Can I extend my rental?

You can place your order between 2-4 business days before your event. However, this will incur a rush fee of $40 to ensure that your order gets to you in time for your event.

Since this type of order is time-sensitive, please check your shipping information to ensure it is the correct address as wewon'tbe able to update the address after it ships. We recommend that you send your order to the address that you will be at a few days before your event.

We will do our best to nail the fit the first time, but we will not be able to honor our fit guarantee as we will not be able to send a replacement order in time for your event. Orders that are placed 2 days prior to an event, please be aware orders are subject to our inventory and no refunds are available after the order has been shipped out.

If you are a groom or an event creator, you must place your order 10 or more days before your event so that your participants have enough time to check out. Learn more about when you should place your order here.

Currently, our Try-On program is only for the jacket, pants, shirt, tie and vest. Shoes are not available for home try-on.

We do not offer half sizes at this time.