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Unprofessional and disorganized. Customer service agents aren't allowed to go against policy even if it's in the best interest for the customer, but if the customer screams loud enough, management will bend over backward for them then scold us for not making the customer happy.
Why do you feel undervalued and what would make you feel better about your compensation?
My successes are never brought to light and I am always told to be better. I deserve more than a 3% raise after 24 months.
What do you like best about the leadership team?
Leadership leads with toxic positivity and a saccharine pretense. They focus on the negative and their "love to hear your feedback" rhetoric is a lie. I think everyone who isn't in the inner-circle is held to impractical standards.
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