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I overheard on numeerous calls customers asking to speak to a supervisor and the representative hang up on them. Then when i get the call i am getting cursed out and have a hard time resolving issues.
What needs to change to make the company culture better?
I think the whole company need a overhaul
What does the leadership team need to get better at?
Communication and enforcing proper protocol
What do your coworkers need to improve and how could you work together better?
Better communication and team work
What did you like most about the interview process?
Friendly people very energetic environment
Why do you feel undervalued and what would make you feel better about your compensation?
I do not feel like i make enough money to endure the level of abuse from customers or coworkers
What's going wrong and how can it be improved?
When customers have complaints that we can not solve and ask to speak to a supervisor we should be allowed to transfer calls to our managers instead of enduring the multiple call backs and hang ups.
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