TracFone Wireless Employee Reviews
Out of 216 TracFone Wireless employee reviews, 18% were positive. The remaining 82% were constructive reviews with the goal of helping TracFone Wireless improve their work culture.
What does the leadership team need to get better at?
Communication and enforcing proper protocol
We need to figure out how to trust our customers. Many of our customers are elderly, hard of hearing, and have never used texting yet we require them to read a six-digit number back to us using a text message. We also require them to tell us the last four digits of the serial number and a password.
- Listening to employees - Embracing change and transformation - More agile in the decision making progress - Break away from the traditional products and services, try new, innovative solutions, think outside the box, out of their comfort zone - Embrace the modern office, digital, flexible, remote
Understand Business and Bring Right Leadership
no leadership. Moral harassement is frequent
Why do you feel undervalued and what would make you feel better about your compensation?
No benefits or anything. They will tell the client that our salary is 30k pesos but it's not true. They want us to tell the client a lie so that we will still have the same salary
Because they don't value their agent.
I do not feel like i make enough money to endure the level of abuse from customers or coworkers
Our company has set ridiculous standards for our customers to meet in order to prove who they are. We ask for the last four digits of the serial #. Then we ask for the last for of the SIM #. Then we ask for their code which they've forgot. We send them a text which they don't know how to get.
Yes, a lot of us. especially tenured agents. We know a lot of things and are skilled enough to carry the role. The compensation should improve and benefits. Many comoanies right now offer better pay for an entry level, with similar roles to fulfill.
What do your coworkers need to improve and how could you work together better?
Let us use our cellphone since Visible is not handling credit cards
we need to use our cellphone since Visible is not handling credit card
Better communication and team work
We coworkers are not the problem. It's the ridiculous hoops our supervisors create for us and our customers to jump through. It's all based on mistrust. It's awful. I hate it.
Leadership who understands Business and who have been in the same business domain
What needs to change to make the company culture better?
I think the whole company need a overhaul
We need to come up with a product that is simple to buy, simple to pay for, simple to use, and simple to update. We need to cut out all the bureaucratic mess that we're required to go through with customers right now. I really feel sorry for our customers. Their anger and frustration affects us.
Trust, loyalty, transparency, openness, respect
effective and human management and understanding
What would you improve about your company's interview process?
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What's going wrong and how can it be improved?
Sometimes, we're not providing them the right information just for us to avoid getting a NO response since our tl's and managers will put a blame and pressure on you
They put a pressure on us if we get a NO response. The main reason why we got NO response, it's becauase we told customer's about the truth.
They need to give us our VL's and a salary increase
When customers have complaints that we can not solve and ask to speak to a supervisor we should be allowed to transfer calls to our managers instead of enduring the multiple call backs and hang ups.
I've already explained multiple times.
What would you most like to see improved at your company?
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