TSYS Employee Reviews
Out of 106 TSYS employee reviews, 63% were positive. The remaining 37% were constructive reviews with the goal of helping TSYS improve their work culture. The Operations team, with 74% positive reviews, reports the best experience at TSYS compared to all other departments at the company. The IT team offered the most constructive feedback, with 37% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Better understanding of life and things out of control of employees
Having a clear goal and vision
Start by listening. And helping, if we have specifically asked for help. Not pass responsibilities onto others. Be approachable. Show agents that there is some form of trust if a confidential conversation should ever happen. I cant stress enough how unprofessional the managers are.
The leadership team needs to get better at communication and cohesiveness.
Review from Operations Dept
They are trying to send all of the IT work to India.
Review from IT Dept
Why do you feel undervalued and what would make you feel better about your compensation?
If the portion I paid for health benefits didn't keep going up. Also, yearly increases that tracks closer to the CPI. Lastly, some sort of bonus given to those that have truly have gone above and beyond. Although given documented kudos from co-workers and partner departments, there was nothing extra
This website claims a base over 80k. The truth is everyone's base is under 40k
I would have liked recognition of my hardworking and accomplishments.
I think the pay needs to reflect the amount of work that goes into this job
We do not get paid fairly for the work and stress we entail
What do your coworkers need to improve and how could you work together better?
Everything they need to improve on alot
I think it would be better if managers could switch up seating plans instead of sitting agents near friends therefore only encouraging the cliquey behaviour that is out of control in the building.
Motivation, initiative, open to change
Review from Operations Dept
What needs to change to make the company culture better?
Managers should speak to employees even if they don't like them. Part of managing is dealing with people you like or dislike.
Be fair. Show respect. Show manners. LISTEN. Be professional. All basic things.
Leadership needs to do better at working together for the greater good of the staff. Try educating the call center agents more so that they can better understand how they fit into the overall picture; how important they are to the company's success.
Review from Operations Dept
better lower management and company ethos
What would you improve about your company's interview process?
Again. Managers werent welcoming and i just felt like a number.
What's going wrong and how can it be improved?
No respect towards staff members
Communication if better will then improve things in many other areas.
Review from Operations Dept
More pay and bonus cheaper insurance
The stress of the job affect mental health therefore the stress needs to be dealt with
New job, new manager, new role, etc
Review from Operations Dept
What would you most like to see improved at your company?
Bonuses and profit share and diversity