Turtle Beach FAQs

The following applies to the Stealth 520 on the original PS4 (2013) and PS4 Pro.

If you find that the Chat Volume Control on the Stealth 520 headset adjusts all volume (both game and chat audio) and the Game Volume Control doesn't work, then the PS4 settings may not be configured correctly. To ensure proper setup, please check the following:

1. Go to Settings > Sound and Screen > Audio Output Settings > Primary Output Port > Digital Out (OPTICAL)

2. Select Dolby Digital 5.1ch ONLY (Do not select DTS 5.1ch).

3. Go to Settings > Sound and Screen > Audio Output Settings > Audio Format (Priority)

4. Select Bitstream (Dolby).

5. Go to Settings > Devices > Audio Devices

Select USB Headset (Turtle Beach Stealth 520 Chat) for Input & Output Devices

Set Volume Control (Headphones) to the maximum level.

Set Output to Headphones to Chat Audio <---- *IMPORTANT*

You should now be able to hear game audio through the headset and adjust game volume independently with the headset's Game Volume Control.

If the volume controls still aren't working correctly, please contact our Support Team for assistance.

Q. Why does game audio still play through my TV when the Stealth 520 is connected?

A. The PS4 allows audio output via optical and HDMI simultaneously. It cannot be disabled, so you can mute your TV to prevent this from happening. Please note that this does not apply to audio via USB. If you select 'All' for 'Output to Headphones', the PS4 will begin to send all audio via the USB port and audio will stop playing through your TV. However, this will cause the Chat Volume Control on the Stealth 520 headset to adjust all volume, so it is not recommended.

You can download theRecon Chat Quick Start Guide here.

You can also view the contents of that Quick Start Guide below:

PACKAGE CONTENTS

Recon Chat Headband (A)

Recon Chat Earcup with Microphone (B)

here

ASSEMBLE THE RECON CHAT

IN-LINE CONTROLS

Mic Mute Switch

Switch to to mute the microphone.

Master Volume

Adjust the master volume of the incoming chat audio.

PS4 SETUP

Go to Settings >> Devices >> Audio Devices.

Set Input & Output Devices to Headset Connected to Controller.

Set Output to Headphones to Chat Audio.

Set Volume Control (Headphones) level to Maximum.

Select Adjust Microphone Level and follow the on-screen instructions to calibrate your microphone.

XBOX ONE SETUP

Note: The Recon Chat works with Xbox One Controllers with a 3.5mm headset jack. Other controllers require the Xbox One Headset Audio Controller (available ).

1.Press the Xbox Button while in the Xbox One's Home Screen.

2.Go to theSystemtab (gear icon)>> Settings >> Audio.3. SetHeadset Volumeto Maximum.

4. SetMic Monitoringto your Preferred Level.

The Stealth 700 for Xbox One Quick Start Guide can be downloaded here. You can also view the contents of that Quick Start Guide below.

PACKAGE CONTENTS

Stealth 700 for Xbox Headset (A)

USB Charging Cable (B)

here

IMPORTANT: Update Before Using

Update your headset with the Turtle Beach Audio Hub for the latest feature updates, and then customize it further with the Audio Hub for Android and iOS.

HEADSET CONTROLS

Mic Mute

Flip mic up to mute

See "Mic Mute" diagrams below for more information.

Superhuman Hearing Button

Press - Superhuman Hearing On/Off

For more information about Superhuman Hearing, click here.

Bluetooth Multi-Function Button

See Bluetooth Setup

Xbox One

Game Volume

Chat Volume

Power Button

Press (1 sec) - Power On/Off

Press - Active Noise Cancellation On/Off

For more information about Active Noise Cancellation, click here.

Connect Button

VR/Mobile Headphone Port*

*VR/Mobile Cable Sold Separately

For more information about VR/Mobile use, click here.

USB Charge & Update Port

Power LED

Battery Status

Red - Charging

Green - Charged/In Use

Pairing Status

Solid On - Transmitter Connected

Blinking - Transmitter Not Connected

MIC MUTE

To mute the mic, flip the mic up towards the earcup. To unmute the mic, flip the mic down away from the earcup.

Mic is Muted; Mic Monitor will not work.

Mic is Unmuted; Mic Monitor will be engaged.

XBOX ONE SETUP

SURROUND SOUND SETUP (AVAILABLE ONLY ON XBOX ONE)

1. Press the Xbox button on the controller while in the Xbox One Home Screen.

2. Go to theSystemtab (gear icon)>> Settings >> Display and Sound >> Audio Output3. Set Headset Audio Headset Format toWindows Sonic for Headphones.**At this point, you can also select Dolby Atmos for Headphones, if applicable. (sold separately).

For more detailed setup instructions, please click .

BLUETOOTH SETUP

PAIRING

1. Hold down Bluetooth Button until "Bluetooth Pairing" prompt plays.

2. Connect to your headphones in your phone or tablet's Bluetooth Settings.

FUNCTIONS

BLUETOOTH FUNCTIONS

FUNCTION

ACTION

Play/Pause

Skip Forward

Fast Forward

Skip Back

Rewind

Press Once

Press Twice Quickly

Press Twice Quickly and Hold

Press Three Times Quickly

Press Three Times Quickly and Hold

Answer Call

End Call

Reject Incoming Call

Press Once

Press Once

Press and Hold

Activate Voice Recognition (If Available)

Press and Hold When Not In a Call

PC SETUP

SYNCING YOUR HEADSET (XBOX WIRELESS ADAPTER)**

**Xbox Wireless Adapter not included**

Headset Volume is controlled through Windows when used on a PC.

Volume controls on the headset have no effect.

On your PC, go to Settings >> Devices >> Connected Devices.

Choose "Add Device". Windows searches for the headset.

Press the Connect Button on your headset. Windows finds and adds the headset.

When your Stealth 700 headset appears in the list under Other Devices, it is ready to use.

Configure your Settings:

On the Windows Taskbar, right-click the Speaker icon.

Select Playback Devices.

Set Turtle Beach 700 as your Default Device.

Select Recording Devices

Set Turtle Beach 700 as your Default Device.

CHARGING

The Stealth 700 for Xbox One uses a rechargeable battery. Make sure to charge it regularly.

Headset Storage

Always charge your headset before storing it for any extended period of time (greater than 3 months). Never store the unit in temperatures above 113F/45C.

It is important to always run the most up-to-date firmware in order to enjoy the best audio experience.

The Turtle Beach Audio Hub will automatically check for the newest firmware, and install the newest version if one is available.

The Turtle Beach Audio Hub is available forWindowsandMac.

Connect yourStealth 700 for PlayStation 4to yourPC/Macusing the includedUSB Cable.

Connect yourStealth 700 Wireless Transmitter to a freeUSB Porton yourPC/Mac.

Open the Turtle Beach Audio Hub app.

At this point if your headset requires a new update you will be prompted to begin this process.

**Note:This process may take a couple minutes. Donotdisconnect your headset until the process is complete.**

Now you are able to adjust some of your Stealth 700 for PlayStation 4 settings.

Mic Monitor -This setting controls how loud you hear yourself through the headset when you speak into the mic. This helps to avoid inadvertently yelling at other people/players.

Tones -This setting controls how loud the indication tones you hear in your headset play. These are tones that play when toggling your EQ Presets, Superhuman Hearing, and when Powering On/Off. If this is set to the minimum you will not hear any indication tones.

Voice Prompts -This setting controls how loud the voice prompts that you hear in your headset play. These prompts play when powering on the headset and using Bluetooth functions.

Noise Gate -This makes it easier to ensure your voice is coming through the mic, instead of background noise.

Audio Preset -Select a EQ Preset to enhance your listening experience.

Signature Sound - Turtle Beach tuned Natural Sound; hear your media just as the creators intended.

Bass Boost - Turn up the Bass; feel the deep sound effects in your games and the punch of bass-heavy music tracks.

Bass and Treble Boost - Turn everything up; increased lows and highs give you more of everything for a more powerful audio experience.

Vocal Boost - Tune in to the vocals on music tracks and dialog in games and movies; make your characters and stories come alive.

DTS Headphone:X 7.1 Surround Sound Mode Select a DTS Headphone:X mode that fits your need. (Game, Movie, Music, Stereo)

Game Mode -Place yourself in the middle of the action and hear your games just as the developers intended.

Movie Mode-Get the best seat in the house and experience your movies like never before.

Music Mode-Bring your music onto a personal stage for your own private concert experience.

DTS Headphone:X Off (Stereo Mode) -Down-mix all your Surround Channels into standard stereo playback.

Chat Boost - Turn this On to have Chat Audio automatically increase in volume when loud game sounds occur. A Turtle Beach feature that’s hard to live without!

The information screen displays some essential details that may be needed when troubleshooting an issue or talking with Customer Support. The links lead to the Support section of the Turtle Beach website. (Which you are currently reading right now!)

Model

Firmware -

Headset

Firmware -

Transmitter

Date

Notes

Stealth 700 for PS4/PS4 Pro

v1.3.8

v4.91.83

6/11/2018

Improved Bluetooth volume control. Fix for incorrect battery level reporting on some phones

MAINTENANCE:

Headsets should be treated with care like any other piece of electronic equipment.

Wired headphones that have long cords: Make sure that you untangle the cable occasionally before the twisting breaks or shorts the internal wiring. Avoid resting your headset with its cords on top of units that generate heat. Consoles are known to generate and dissipate unusually high levels of heat, which is why some users had to use external fans. The heat degrades the cable plastic resulting in twisting and eventual exposure of the internal wiring. Wrapping the cable around the headset and resting it over a console is a recipe for product malfunction due to cord failure. Do not fold the wire over multiple times and pinch it with wire ties. Cables have "memory" too. The simple solution is to loop the cable gently in circles, but not too tightly. Be careful not to fold or pinch the cable, as this can stress the cable and result in breakage of the internal wiring.

Getting excited while playing may result in pulled cables. When transporting your headset, always disconnect the cables; this will prevent a controller jack from becoming loose and a plug from snapping inside a controller. We are not responsible if this happens to a controller.

Avoid lying down or falling asleep while wearing your headset. Pressure against the headband, even from a pillow, might weaken and eventually break the headband. Also, be careful when storing a headset, especially mobile items, in a backpack with other articles.

To avoid risk of electric shock, do not open any components. There are no user-serviceable parts inside and doing so will void the product Warranty.

To clean your Turtle Beach headset, only use a dry cloth or slightly damp cloth. Cleaning solutions may damage your headset. To remove dust, which may cause poor connections, static, etc. you might need to clean the jacks where your RCA cables or Talkback Cable are plugged in with a Q-tip (cotton swab) or with an air duster spray can. Keep any USB ports free of dust, as well.

To help prevent damage to your Turtle Beach headset, store it in a dry location where there is no risk of heavy items falling on it. Do not leave your headset or any accessories in a location where people or pets might accidentally trip over them. Do not sit on or step on your headset, and take care not to accidentally drop it on the floor.

To prevent your cords from getting chewed by pets, you may put white vinegar on them as suggested in this article: http://www.odordestroyer.com/newsblog/how-to-stop-dogs-from-chewing-32/

If your headset has removable ear cushions and you want to try to clean them yourself, here's how to go about it:

Remove the pads.

Soak the pads in a bowl of lukewarm water.

Squirt a small drop of shampoo onto the pads.

Work in the shampoo with your fingers until it has penetrated into the foam.

After you've given the pads a good cleaning, rinse them with plenty of cold water, and give them a good squeeze to make sure all the suds are rinsed out.

Squeeze the pads between a towel to get most of the moisture out.

Loosely tie a piece of string around the pads and then hang them out in the fresh air to dry.

To get rid of hairs and debris on the pads, you can use some Scotch Tape or a pet hair collector to remove it.

BUILT-IN RECHARGEABLE BATTERY MAINTENANCE:

Always charge your headset before storing it for any extended period of time (greater than 3 months). Never store the unit in temperatures above 113F/45C.

SAFETY PRECAUTIONS:

Be careful when turning up the headphone volume control. Before placing the headphones over your ears, set the volume control to minimum, and then slowly increase until you reach a comfortable level.

Do not overdrive the headphones. Like any speakers, playing the sound too loudly on the headphones can cause damage to both the headphones and your ears. Please account for the fact that in gaming, sudden loud explosions may happen unexpectedly, so take care to listen at moderate levels.

Friendly Warning: Long-term exposure to loud music or other sounds in headphones may cause temporary or permanent hearing loss. Avoid extreme volume levels when using headphones, especially for extended periods. Over time, your ears adapt to the volume level, so a level that may not cause initial discomfort might still damage your hearing.

If your headset is experiencing any of the following symptoms, please try the instructions below:

Headset will not power on

When charging, the LED does not display correctly

Audio Hub does not detect the headset

These instructions will force your headset to update with the Turtle Beach Audio Hub to ensure that you are running the latest firmware.

**If you have not already done so, download the Turtle Beach Audio Hub (for Windows or MacOS)**

Start this process with the Headset poweredOFF.

Open theTurtle Beach Audio Hub(for Windows or MacOS).

Connect theUSB Charge Cableto theHeadset’s USB Charge/Updateport.

(With the Headset powered OFF)Hold downtheSuperhuman Hearingbuttonwhile connecting the USB Cableinto your computer.

The Audio Hub will prompt you to update the headset.

If the Audio Hub does not prompt you to update, please try steps 1-5 again.

This update process will take ~5 minutes to complete, during this process donotmove the headset or jostle the USB Connection.

After completing this update process, try powering on your headset. If your headset has powered on, but the LED on the Headset is blinking follow the pairing instructions available here.

If you are unable to complete this process, or this process otherwise does not resolve this issue, please contact our support team for further assistance.

The information in this article applies to all Recon 70 models, including Xbox One/PS4/Nintendo Switch models (in all colors).

This article applies to the Recon 70on a Xbox One Console.

If you're experiencing audio issues with your Recon 70 when it's connected to your Xbox One controller, we recommend testing and verifying the following. If your issue is instead with being heard in chat, please click here.

Before you begin, please note:

Do not plug the Xbox One controller into a USB port on your Xbox One console while the headset is connected to the Xbox One controller. This can cause audio distortion or connection issues. If you're charging your Xbox One controller, we recommend plugging it into a separate Wall USB Adapter, or charging the controller when it's not in use.

1. Connect the headset to a mobile audio device (tablet, smartphone, mp3 player, etc) and play a song or video you're familiar with.If you're able to hear the song/video through the headset clearly, then the headset is working properly and the issue may be with the Xbox One controller.

If you're unable to hear sound through the headset clearly when it's connected to a mobile device, then there may be an issue with the headset itself. In that case, please contact support.

If you can hear the smartphone audio clearly, but are still experiencing audio issues when the Recon 70 is connected to your Xbox One controller, but the controller is not plugged in to charge, continue to Step 2.

2. Please make sure your Xbox One controller is fully updated to the latest firmware, using one of the methods detailed here.

If the issue still persists, please continue to Step 3.

3. Try the following, in order.

Replacing the batteries in your Xbox One controller with brand new, non-rechargeable batteries

Try using a different Xbox One controller (Make sure that different Xbox One controller is updated ).

Replace the Xbox One Headset Adapter (if you're using an older Xbox One controller with an adapter).

Restart your Xbox One: If your profile automatically signs in, sign out and sign back in when the console powers back on.

If these steps did not resolve the issue, continue to Step 4.

4. Try using the standard Xbox One Headset included with the console to see if you have the same issue. If so, please contact Microsoft. If you do not have the same issues with that standard headset, contact support.

PC-Compatible Turtle Beach headsets with USB amplifiers/transmitters do not require separate USB drivers provided by Turtle Beach to function on a PC.

If the headset uses a USB connection for audio output/input, generic USB drivers for the headset should install automatically. This may take a few minutes; after those drivers are installed, the headset will be available for use in the Sound Settings.

If the headset uses a USB connection for power only (or connects solely to a headset jack), no drivers will install when the headset is connected. The headset will not be recognized or listed as an individual audio device. Instead, your headset will be listed under the jack/port it is connected to, as, in this case, your PC will only detect that a device is plugged into the headset jack.

Please reference the table below to see if your headset uses the USB only for power/ uses analog connections onlyin which case, no drivers will installor if your headset receives audio through USBin which case, generic drivers will install. (If your headset is not listed in this table, drivers are not necessary for your headset):

USB Chat/Audio Interface

USB for Power and/or Analog Only

When Connected, Generic Drivers Will Install

When Connected, No Drivers Will Install

- Elite 800

- P11

- PLa

- PX22

- PX3

- Recon 320

- Stealth 450

- Stream Mic

- Tactical Audio Controller

- Z22

- Z300

- Z60

- PX24

- Recon 50

- Recon 50P

- Recon 50X

- Stealth 350VR

- X12

- Z11

- ZLa

Note: this list only includes headsets that are designed for PC.

DTS Headphone:X Surround Sound and Audio Hub Drivers

A small number of Turtle Beach PC Headsets require a separate driver provided by Turtle Beach to enable DTS Headphone:X 7.1 or Dolby surround sound. Those headsets and links to their drivers are below:

Stealth 450 (DTS Headphone:X)

Recon 320 (Dolby Surround Sound)

Ear Force Z300 (Dolby Surround Sound)

Elite Pro PC Edition (DTS Headphone:X)

The Stealth 600 for PS4/PS4 Pro has an adjustable mic. To use the mic, gently push ('flip') the mic forwards. You will hear a tone (low high) when the mic itself is unmuted. When the mic is fully pushed forwards, the mic will "Lock" into position. To mute the mic, just flip the mic back the other way. You will hear a tone (high low) when the mic is muted.

Mic is Muted; Mic Monitor will not work.

Mic is Unmuted; Mic Monitor will be engaged.

contact our Support Team

1. Check that the Headset And Transmitter Are Paired/Mic Monitor is Functioning

The Headset and Transmitter need to be paired to each other in order for the mic to work. Make sure that the Headset and Transmitter have been successfully paired. To do so:

Make sure the headset is powered OFF. Press and Hold the Pairing Button on the Transmitter until the Transmitter's Pairing LED flashes rapidly, then release. (Use a Paperclip or something similar to press the pinhole button.)

Press and Hold the Power Button on the Headset until the Headset's Power LED flashes rapidly (5 seconds), then release.

Within 10 seconds, the Headset and Transmitter's LED will remain solid, indicating that pairing was successful.

As an extra test, raise the mic monitor volume level with the lower dial on the headset. Then, flip the mic forward, and speak into the mic. Can you hear yourself through the headset when you speak into the mic?

If you can hear yourself through the headset when you speak into the mic, the mic itself is working well.

If you cannot hear your voice clearly, please contact ourSupport Team.

2. The PS4/PS4 Pro Chat Settings are Configured

If you are able to hear yourself through the headset when you speak into the mic, then the mic itself is working properly, but the settings on your console may not be configured for headset use.

PS4:Go toSettings>Devices>Audio Devicesand selectUSB Headset(Stealth 600). Go back one screen to "Adjust Microphone Level" and follow the on-screen calibration instructions. If the bar moves when you speak into the mic, you have verified that the mic is working properly.

If the microphone still isn't working, please contact ourSupport Team.

3. Power Cycle Headset.

Unplug the USB Transmitter from the console.

Press and Hold the Power Button on the Headset until you hear the "Powering Off" voice prompt.

Let everything sit for a few seconds.

Press and Hold the Power Button on the Headset, until you hear the "Powering On" voice prompt.

Plug the USB Transmitter back into the console.

If the Power Cycle does not resolve this issue, please .

For some wired headsets, a diagnostic test performed with a device other than your controller/console (like a smartphone) is a great way to test if the issue is with the headset itself. (Please note:Some smartphone models, however, do not have 3.5mm headset jacks.If your smartphone does not have a 3.5mm headset jack, you may need to use a different device to perform that test.)

Below is a list of compatible devices to test the headset with, as well as instructions on how to perform the test.

The test can be performed on the following devices with a 3.5mm headset jack:

iPhone

Android Phone

iPad

Android Tablet

Windows PC

Mac Computer

The first part of the test is to play music and see if the speakers have any distortion.This will help to test any issues with the incoming audio.Please use your favorite music app on any of the above listed devices to see if it plays properly.

Once you have done so, please follow along below to test the mic.

Belowarewaysto test the mic on each device:

iPhone and iPadOnce the headsetisconnected to youriPhone or iPad, please follow the link below to use Voice Memos to test your mic and record a message of yourselfand listen to it.

https://support.apple.com/en-us/HT206775

You can also make a Facetime call, as well as a phone call to test.Make sure the device in question is kept covered or in a pocket -- this will help to ensure that the mic on the headset is the mic that picks up the sound, not the mic on the device itself.

Android Phone and TabletOn your android phone or tablet, there may be an initial voice record or voice memo app installedby the manufacturer.

Thatvoice memo/recorder appcan be used to test the mic while the headset is plugged into the phone by recording your voice and playing it back to yourself.

If you do not have a Voice memo apppre-installed, you can use a chat application such as Skype or Discordto chat with a friend,orto play your mic back to yourselfas a test

A phone call would also be a proper test to perform if you are able tomake oneon your device.Again, make sure the device in question is kept covered or in a pocket -- this will help to ensure that the mic on the headset is the mic that picks up the sound, not the mic on the device itself.

Windows PC Your PC can be used to test both the mic and speakers, but some computers may require the use of an adapter to properly use a single jacked headset.

If your computer has green and pink ports for the audio, those are separate mic and speaker ports, and you will not be able to properly test the headsetunless you have a PC splitter cable.

If you have a single port for your headset, please plug the headset in, and type “Voice Recorder” into the search bar.

Make sure that the headset is set as the default device in the computer. Then, please open that app and record yourself, then play it back to see if you can hear the recording properly.

MacYou can use the “Voice Memos” app for the test.

With your headset plugged in and set as the default device, please follow the link below to test the headset and play your recording back to yourself.

https://support.apple.com/guide/voice-memos/record-vmaa4b813415/mac

The following applies to a product purchased retail that is under warranty. The manufacturer's warranty is non-transferable. Products purchased used or second-hand are not supported by the manufacturer's warranty. They will need to be supported by the "refurbisher" or vendor.

WARRANTY SERVICE:

USA, CANADA, CHILE, COSTA RICA, DOMINICAN REPUBLIC, ECUADOR, EL SALVADOR, GUATEMALA, HONDURAS,MEXICO, NICARAGUA, PANAMA, PERU, ST MAARTEN,UNITED KINGDOM & IRELAND is provided by Turtle Beach.

AUSTRIA,BELGIUM,DENMARK,FAROE ISLANDS,FINLAND,FRANCE,GERMANY,ICELAND,ITALY, LUXEMBOURG, TheNETHERLANDS,NORWAY,SWITZERLAND, SPAIN,SWEDEN, &PORTUGAL is provided by Turtle Beach.

AUSTRALIA is provided by Five Star Games

Technical Support: [email protected]

Warranty Issues, Returns, Repairs, and Spare Parts: https://www.tecworks.net.au/turtlebeach

CHINA is provided byPoseidon

Email: [email protected]

Tel: +86 021-6149102

ISRAELis provided byBUG MultiSystem Ltd.

TEL. 1-700-707-202

E-mail: [email protected]

JAPAN is provided byScythe

Email: [email protected]

Tel:+81 473826681

KOREA is provided byDongseo

Email: [email protected]

Tel:+82-2-716-8728

NEW ZEALAND is provided by Fiveight:

TEL: +64 9 479 1530

EMAIL: [email protected]

SOUTH AFRICA is provided by APEX Interactive

Email: [email protected]

Website: http://www.apexint.co.za/Support

UAE, SAUDI ARABIA, QATAR, BAHRAIN is provided by GEEKAY at: Contact Geekay

If your product fails please contact Turtle Beach's technical support team:

Support Form (fastest turnaround time): Contact Support

Email: [email protected]

Fax: 914-345-2266 (please use Fax only if you do not have email)

NOTE:Our Distributors will service only purchases from the countries they are authorized for and officially service.

Our technical support team must troubleshoot a product to verify the defect; only then will they issue a Return Merchandise Authorization (RMA) allowing you to send in the unit.

Packages sent with no RMA number are UNAUTHORIZED and will be refused by our receiving department and returned to sender at the sender's expense.

All Turtle Beach products are protected by the manufacturer's warranty for one year from the date of purchase by the original purchaser (the "warranty period").Refurbished/recertified products are sold at a reduced price with a 90-day Warranty period.

The warranty covers components that have failed because of manufacturing defects. The warranty offers repair/replacement of any defective components of the product during the warranty period and not a refund, exchange, or upgrade. User errors, accidents, or acts of God are not covered by the warranty. If the item was abused, handled improperly, dropped, stepped on, chewed on by a dog, etc., the damage is NOT covered by the manufacturer's warranty.

Any extended warranty or service plans purchased through a Retail store are not honored by Turtle Beach. After the manufacturer's warranty expires, please address any issues to the retail store that provided you with the extended warranty.

If the product was purchased directly from Turtle Beach, please provide the Turtle Beach order number. Depending on inventory availability, replacement items may be "refurbished" or "recertified".

Shipping charges are not refundable. Customers pay for shipping to our service location and we pay for the return shipment. We ship using US Postal Service (USPS), and can accept packages sent through any shipping method, but anything shipped to us should include delivery confirmation as we cannot be held responsible for a package lost in delivery. Replacement Parts are shipped US Postal Service and no Tracking is available.

We do not offer any 'Cross Ship' service. Before any replacement is sent out, we must first receive the defective item and test it to verify the issue. Products received with no reproducible problem may be returned AS IS.

We will issue RMAs for warranty service to customers within the USA, UK and Canada only. Products purchased in different countries are serviced by a local international distributor of Turtle Beach products. If a product was purchased and shipped in the USA but afterward was taken to another country, our responsibility is to ship only to the original USA address.

The replaced item will remain protected by the warranty for the original warranty period. Receiving a repaired or replaced item through this service does not extend or refresh the warranty period. The same applies if you purchase replacement components for the same product.

Replacement parts and accessories that are subject to "wear and tear" such as earpads, mic foam covers, talkback cables, etc. have a three (3) month warranty period.

Replacement parts for discontinued products are sold on an AS IS basis. They come with a thirty (30) day warranty period.

We do not offer a fee-based repair service as the cost of such a service would be higher than the price of a replacement item. All available replacement parts for all of our products are listed on our online store at TurtleBeach.com. Cables that are permanently connected to a headset are not replaceable.

The RMA repair/replacement process will be completed within 10-14 business days from the day we receive the defective item at our facility.

We are not responsible for any damage to any 3rd party products connected to our products.

We reserve the right to refuse repair/replacement of any unit that:

Is out of Warranty (the warranty period has expired).

Has been tampered with (Warranty is automatically VOID).

A Proof of purchase cannot be established for.

Is used for commercial purposes such as: LAN centers, call centers, schools, gaming centers, etc.

Warranty period is 90 days for headsets used for commercial purposes.

Product is no longer available because it was thrown out or disposed of.

Tech Support is provided to the original owner "purchaser" of the product for one year after the purchase date based on a copy of a dated receipt. Support is not available to Customers who obtained the product used, hand-down or via eBay (except for Turtle Beach eBay Store), auctions or other unauthorized venues.

Tech Support email is answered on a *First Come First Serve* basis. In order to be fair to all of our Customers, our Support staff answer all emails in the exact order they are received. They cannot give priority to a certain email or RMA (no matter how important or urgent). To ensure that your email will not be rejected as Spam, make sure to include a descriptive note in your email subject line.

Be sure to send your email to the correct email address. Sending email to "www.turtlebeach.com" or using Spam Filtering/Blocking Software may result in not receiving a reply. For faster turnaround time, you should fill in the Web Form here.

While detailed Technical info is essential in our ability to assist you, try to keep it as brief and to the point as possible. If our Support and Lab Techs cannot reproduce a problem, experience has taught us that it is "system specific". Computers and electronic gadgets occasionally act strangely.

VTB Support Etiquette:

It is Turtle Beach policy to conduct business communications in a professional manner, with a respectful tone toward all. We ask that customers contacting us conduct themselves in a reasonably professional manner, without overtly aggressive, profane or abusive language, or other obviously objectionable content.

Any company has the right to protect itself and its employees from receiving emails containing objectionable content. Please refrain from including any such objectionable content in your business communications with Turtle Beach and your emails will be answered respectfully and cordially.

Consider that our support staff lack the advantage that you have of looking at your system (screen) and knowing it. In order to be able to offer assistance, they do need your help. The fact that they first must cover and rule-out the basics, does not imply that they regard you as a computer novice.

There will be times that they may not be able to resolve technical issues specific to a particular 'problematic' system. This does not mean that they are incompetent or that they have not given proper attention to the issue.

Since they daily answer hundreds of emails, try to keep previous email exchanges in the body of your email so that have they can quickly follow the thread and speed up their response to you.

VTB Disclaimer:

Except for defective items, all products are sold on an *AS IS* basis. VTB does NOT warrant that the functions of our products will meet your requirements / expectations or that operation will be uninterrupted or error free. You assume the responsibility for selecting the product to achieve your intended results and for the use and results obtained from it.

If you are having issues being heard in chat while using your Elite Atlas with a PC, please review the following:

1. Mic and Headset are Securely Plugged In/Mic is Unmuted

Connect the mic into the headset. Make sure the keyed parts of the mic and the jack on the headset are lined up, and then gently plug the mic in, until you hear a click. This click will indicate that the mic is securely plugged in.

contact support

Then, plug the headset into the computer. Make sure the headset's cable is plugged securely into the headset itself. (For more information, please click here.)

If your computer has separate jacks, one each for headset audio and mic audio, you'll need to use the included PC Splitter Cable to connect the headset into your computer, as shown below.

Make sure that the mic is not muted. If the mic is muted, there will be a red line visible on the in-line controls. If there is no visible red line on the in-line controls, the mic is unmuted; proceed to the next step.

2. Mic/Headset are Set As Default Device

With the headset connected to the computer, check that the headset/mic are set as the default Playback and Recording devices.

Right-click the speaker icon on the bottom-right of the screen. On Windows 10, select "Open Sound Settings"; otherwise, click "Recording Devices".

In these screens, you'll be able to select the headset and mic as the default device; this means the computer will use the headset and mic for the audio.

PLEASE NOTE: The headset/mic will not appear in the list of available devices as "Elite Atlas". Instead, the headset will appear as the jack that the headset itself is plugged into. In the screenshots below, the headset appears as "Speakers (Realtek High Definintion Audio", and the mic itself appears as "Microphone Array (Realtek High Definition Audio)".

You should be able to gently tap the mic and see activity in the bar under "Test your Microphone".

If you see that activity showing in the test bar, your mic has successfully been set as the default device. Continue to Step 3.

3. Test Recording

In Windows 10, click the start Menu and open Voice Recorder. With the mic and headset set as the default device, click the Record button, and record yourself talking into the mic, or gently tapping on the mic.

Then, click the play button to play back that test recording you made. You should be able to hear what you had recorded clearly.

Otherwise, select "Sound Recorder", and click the "Start Recording" button.

Record yourself talking into the mic, or gently tapping on the mic. Then, click "Stop Recording", and save the recording to your Desktop.

Open the recording, and play it back. You should be able to hear what you had recorded clearly.

If you could hear the recording clearly, the computer itself is picking up the sound. Continue to Step 3.

If you could not hear the recording clearly, but the mic is securely plugged in to the headset, is not muted, and both the headset and mic are set as the default device, .

3. Program-Specific Settings

If you are having issues with specific apps like Discord, Skype, or TeamSpeak, you'll want to make sure that the mic and headset are set as the default devices for not only the computer's sound settings, but also for the program's sound settings as well. The individual screens and processes for this will vary from program to program, but essentially, you'll want to go into the settings for the program, and make sure that the mic and headset are showing as the chosen default device.

If you experience a decrease in volume when using that Chat path while using your Elite Atlas Aero headset, please do the following to assure you have the proper Windows communication settings:

1. Right-click the speaker icon on the bottom right of your desktop to bring up the sound sub-menu. Click on Open Sound settings.

2. In the Sound Settings menu, click onSound Control Panel.

3. In the Sound Control Panel, select the Communications tab. You'll see the following screen.

Select “Do nothing”, then click "Apply" to be sure it is saved, and "OK" to exit the Sound Control Panel.

Symptoms:

Audio Issues

Echoing (Other people in chat can hear themselves echoing)

To avoid echoing in the party chat, please do the following.

1. Headset/Mic Are Connected Securely

Make sure to set the headset up as shown below:

support team

SUPERAMP CONNECTIONS:

The headset's main cable ends are not interchangeable. The plug with three black stripes should be plugged into the audio jack on the front of the SuperAmp.

This jack will have an icon of a headset above it. If the headset's cable is plugged into the jack with the word "Out" above it (located on the back of the SuperAmp), the headset is plugged into the wrong jack. The jack with the word "Out" above it is the Stream Out jack.

The headset would need to be plugged into the "Headset" jack in order to hear the game and chat audio.

HEADSET CONNECTIONS

The headset's main cable ends are not interchangeable. The plug with four black stripes should be plugged into the headset jack on the headset itself. Like the SuperAmp, this jack will have an icon of a headset just above it.

Make sure to fully insert the cable into the jack on the headset. It is a snug fit, and you should feel the plug slide into place twice. The cable is not fully inserted/plugged in until the plug slides into place the second time. An easy way to check if your headset cable is plugged in all the way is to make sure that the headset and mic icons (located on the headset and mic boom, respectively) are lined up with each other.

2. Lower The Volume, Adjust Game/Chat Balance

If the volume is set too high, there may be some echoing in the game chat. Lowering the volume can help to avoid echoing. To lower the volume, move the dial on the SuperAmp itself counter-clockwise.

In addition, make sure the Game/Chat balance is set more in favor of the game. In the Turtle Beach Audio Hub, adjust the Game/Chat balance slider until there is no echo. An image of the slider in question is shown below:

If you are still having issues with echoing in the Party chat, please contact our .

Note: If you're having an audio or mic issue with your Elite 800/800X, we first recommend trying a quick power cycle.

If your Elite 800 headset is unresponsive or the firmware update is failing, we recommend trying to reset the headset in bootloader mode using the Turtle BeachAudio Hub. To do this, please follow the steps below.

Elite 800 Bootloader Reset Instructions

1. Download the Turtle BeachAudio Huband install the software if you have not done so already. TheTurtle Beach Audio Hubis available for Windows and Mac.

2. Open the Audio Hub, and the Audio Hub window should appear.

3. Ensure the headset is completely shut down by holding the Mic Mute button down for10-15 seconds.

4. Connect the USB Programming Cable to the headset, but do not connect it to your PC just yet.

5. While holding the PRESET button on the right earcup of the headset, connect the USB Programming cable to a USB port on your PC. Be sure to hold the PRESET button while plugging in the cable at the same time. This causes the headset to go into bootloader mode.

Note: Wait until Windows has completed installing any drivers.

6. Connect the Transmitter to your PC using the USB Transmitter Cable.

NOTE: make sure to plug the USB Transmitter Cable into the 'PROGRAM ONLY' port on the transmitter.

7. After the device has loaded, you will see a prompt to update the firmware. Click 'Yes'.

8. Wait for the firmware update to complete. This may take up to 4-5 minutes. Do not disconnect the transmitter or headset while the update is in progress.

9. You will see a prompt that the update was completed successfully. Click 'OK', then you may close the Audio Hub and disconnect the headset and transmitter from your PC.

The headset and transmitter will now be reset and should be working properly. If the headset and transmitter have lost pairing, you can find pairing instructions here: Elite 800 Pairing Instructions

The Stealth 600 for Xbox One headset comes with multiple features. In this article, you'll find some information about those features, as well as about the headset's buttons and controls.

Mic Mute: The mic is adjustable; to mute the mic, flip it back. You will hear a tone (high low), and the mic will be muted. To unmute the mic, flip the mic forwards. You will hear a tone (low high) and the mic will be ready to use. For more information about the mic, click here.

Mic is Muted; Mic Monitor will not work.

Mic is Unmuted; Mic Monitor will be engaged.

here

Independent Game and Chat Volume Control: The Stealth 600 for Xbox One has independent Game and Chat Volume controls, so you can adjust your experience to your preference.

USB Charge & Update Port: Plug the USB Charge Cable into the headset to charge the headset or to update the firmware. For more information about updating the firmware, please click here.

Connect Button:When pairing the headset with the Xbox One console, press and hold this button to put the headset into Pairing Mode. For full Pairing Instructions, please click .

Power Button:Press and Hold the Power button to power on/off the headset, or Press the Power Button to engage/disengage Superhuman Hearing.

Superhuman Hearing: This feature allows you to pinpoint quiet audio cues, like enemy footsteps and weapon reloads.

Preset Button: Press to cycle through the various EQ Presets, listed below.

EQ PRESETS

Signature Sound

Turtle Beach Signature Sound. Hear your media just as the creators intended.

Bass Boost

Turn up the Bass. Feel the deep sound effects in your games and the punch of bass-heavy music tracks.

Bass + Treble Boost

Turn everything up. Increased lows and highs give you more of everything for a more powerful audio experience.

Vocal Boost

Tune in to the vocals on music tracks and dialog in games and movies. Makes your team-mates, characters, and stories come alive as you've never heard before.

If you can hear game audio through the Stealth 420X+ headset but the microphone isn't working, please check the following:

1. The Mic Boom is Connected Correctly

The Mic Boom must be plugged into the Mic Boom Jack on the Left Earcup of the Headset. The Left Earcup does not have any buttons or controls; all functional buttons are on the Right Earcup. The 3.5mm jack on the Right Earcup may be mistaken for the Mic Boom Jack; however, that is the Mobile Connection jack intended for use with the included Mobile Cable.

Contact Support

2. The Mic Boom is Plugged Fully into the Mic Boom Jack

After checking that the mic boom is plugged into the correct jack, make sure the mic is plugged fully into the Mic Boom Jack. Disconnect the mic boom by pulling it straight out and plug it back in, making sure to plug it in until you hear a "click". This may take a couple of tries.

3. The Xbox One Recognizes the Headset

If you are able to hear yourself through the headset when you speak into the mic, then the mic boom itself is working properly but your Xbox One may not be detecting the headset properly. The best way to rule this out is a quick power cycle:

1. Power off the headset and disconnect the transmitter from the Xbox One.

2. Power off the Xbox One and unplug the power supply/cable. Leave it for 1 minute.

3. Plug the Xbox One Console power supply/cable back in and power the Xbox One Console on.

4. If you are automatically logged in when startup is complete, log out and then log back in again.

5. Plug the transmitter into your Xbox One and power the headset on.

6. A notification should appear on the Xbox One menu indicating that a headset device was connected.

If the microphone still isn't working, please contact our support team:

Note:Parts in italics are not sold separately. Availability of replacement parts is subject to change at any time.

Stealth 500P Package Contents:

Stealth 500P Headset

Stealth 500P Transmitter

Removable Mic Boom

Ear Cushion (Stealth 500P)

Optical Cable (Stealth 400/500P)

USB Charging Cable (Micro USB)

Mobile Cable (3.5mm 4 pole)

Optional (Not Included):

Mobile Cable with In-Line Mic

While the Recon 50Xheadset was originally designed to be used with an Xbox One console, it can also be used with a PC, under the correct circumstances.

If your computer has a single jack for both headset audio and mic audio, you will be able to plug the headset directly into that single jack and use the headset with your computer.

here

If your computer has separate jacks, one each for headset audio and mic audio, you will need a PC Splitter Cable for full functionality with that particular computer. Usually these separate jacks are identified either by color (Green/Pink), or by images of a mic/headset next to the individual jacks.

The PC Splitter Cable is available for purchase on the Webstore.

Please note that Replacement Parts are not available in Retail stores. They are only available directly from us and through our International Distributors as listed below:

United States: Turtle Beach Webstore (listed by platform)

Canada: Video Games Plus

For all other Countries please contact our respective Distributors.

For lightweight parts the following shipping options are available: Ground, Expedited, Priority, and USPS First Class (with Tracking).

Because of a big demand (wear & tear) occasionally these items are on Back Order status, so it is a good practice to buy a couple at a time and save on shipping too. Replacement Parts for new products are usually posted within a month or two after the product release.

Replacement Parts and accessories that are subject to "wear and tear" such as earpads, mic foam covers, talkback cables, etc. have a three (3) month Warranty.Free of charge replacement parts are processed only by our Support staff under Warranty based on the purchase date. Cables that are permanently connected to a headset are not replaceable.

In order to receive a Replacement Part under Warranty free of charge, please click here. These requests are processed in the exact order they are received depending on inventory availability. *Accidents* are not covered. If you need a replacement part urgently, we recommend that you place your order from our Web Site Store. However, you cannot submit an on-line order for a replacement part and afterward request a refund based on Warranty replacement.

NOTE: During the life of a product VTB reserves the right to change the looks and feel of after-sale replacement parts, so they may not be the same as the original ones included in your box.

Wear & Tear:

A typical case scenario is that house pets seem to favor chewing on cables, mics, etc. shorting them out. In fact this issue appears in 'epidemic' numbers, overshadowing all other issues. No kidding here! We are sorry but this is not a manufacturing defect. If a cable is chewed by a pet or accidentally gets caught under a chair or a desk, it is not covered by the Manufacturer's Warranty.

The Talkback (Chat) cable is a lightweight cable designed for comfort and it may not always resist the rigors of use. Gamers who use our headphones extensively may need to change this cable every few months due to normal "wear and tear" . It would make sense to buy a couple at a time (while in stock) and save on shipping charges too.

Discontinued Products:

As a courtesy to our customers, we try to carry replacement parts for one year after the official date that a product was discontinued. Beyond this period we have no obligation to carry replacement parts that are no longer in production, since a product was discontinued. It would be very costly to maintain inventory of such parts and the purchase price for consumers would be too high. Replacement Parts for Discontinued Products are sold on an ASISbasis and come with a 30 day Warranty.

MAINTENANCETIPS:

To prevent failure of the controller cable, please do not tug on it or put any stress on the ends of the cable. Also, be careful not to bend the tip. Always disconnect the Talkback Cable when carrying the product, so that the tip does not snap inside the controller.

To prevent your cords from getting "chewed" you may try putting white vinegar on cables.

Wired Headphones that have long cords should be occasionally untangled, before the repeated twisting breaks or shorts the internal wiring. Do not rest cables on top of units that generate heat. Cables that are permanently attached to a Headset are not replaceable and the entire headset must be replaced.

Note: Parts in italics are not sold separately. Availability of replacement parts aresubject to change at any time.

Package Contents

Stealth 600 for PS4/PS4 Pro Headset

Stealth 600 Wireless Transmitter

USB Charging Cable

Stealth 600 for PS4/PS4 Pro Ear Cushion

The Headset Audio Controller (HAC) Plus Quick Start Guide is available for download here. You can also view the contents of that Quick Start Guide below:

PACKAGE CONTENTS

Ear Force Headset Audio Controller Plus (A)

Micro USB Update Cable (B)

here

BUTTONS AND CONTROLS

For more information, please click .

Superhuman Hearing

Press to engage Superhuman Hearing*

Master Volume Control

Adjust the volume level of incoming game and chat audio.

Microphone Presets**

For more information, see Presets

Mic Button

Short Press - Mute*

Long Press - Mic Monitor Off/Low High

Game Presets

For more information, see Presets

Game/Chat Balance

Adjust the balance between Game and Chat audio.

*LEDs pulse when features are active.

**Using the Loud Room Preset can cause Mic Drop-Outs when used in a quiet environment. Always match your Mic Preset to the noise level of your surroundings.

PRESETS

Game Presets

Microphone Presets**

Natural Sound

Quiet Room

Bass Boost

Normal Room

Bass and Treble Boost

Loud Room

Voice Enhancer

**Using the Loud Room Preset can cause Mic Drop-Outs when used in a quiet environment. Always match your Mic Preset to the noise level of your surroundings.

CONNECTING THE ADAPTER

Use the two long pins to properly align the adapter.

The Headset Audio Controller was designed to fit tightly into the Xbox One Controller. You may need to apply gentle upward pressure to the bottom of the audio adapter while inserting into the controller. If it does not connect earily, do not force it. Make sure the Audio Controller is well aligned (do not angle the Audio Controller) and try again.

DISCONNECTING THE ADAPTER

To remove the Audio Controller, apply gentle downward pressure to disengage the tab of the bottom of the controller.

XBOX ONE SETUP

*Controller Not Included

Follow the on-screen prompts to update your controller.

This article applies to the Elite 800.

If you find that the headset is unresponsive and/or does not power on when the contact our Support Team (Power) button is pressed, please try the following:

1. Connect the mini end of the USB Charging Cable to the Headset Charging Port on the bottom of the RIGHT Earcup. Connect the other end to a Wall USB Adapter or a USB port on an active (powered on) game console. Do not plug it into a PC/Mac computer.

NOTE: Connect the USB cable even if the headset does not respond.

2. Leave the headset plugged in to charge for 20-30 minutes. This will ensure the battery has enough power to complete the remaining steps of this test.

3. With the headset still plugged in and charging, press and hold down the (Mute) button on the RIGHT ear cup for 20 seconds (or until the LED lights on the headset turn off if they were already on).

4. Disconnect the USB Cable from the headset, and once again, press and hold down the (Mute) button on the RIGHT ear cup for 20 seconds.

5. Reconnect the USB Cable back into the headset, then power on the headset as usual by holding the (Power) button.

If the headset powered on and is responding properly, leave it plugged in to charge for 1-2 hours before disconnecting it again. Then re-pair the headset and transmitter by following the instructions in this article: Elite 800 Pairing Instructions.

If the headset didn't power on or still isn't responding, please for additional assistance.

The Stealth 700 for Xbox One headset pairs directly with the Xbox One console. The Headset will need to be paired with the console prior to the Headset's first use.

*PLEASE NOTE: This article covers pairing the headset directly with an Xbox One Console. If you are looking to use this headset with an Xbox Wireless Adapter, please click here.**

**PLEASE NOTE: Depending on your specific Xbox One console, the location of the Enrollment/Pairing button will vary. Please be sure to double-check for the location of the Enrollment/Pairing button for your specific console model.**

On older Xbox One models (before the Xbox One S and Xbox One X), the Enrollment/Pairing button will be located on the Left side of the console, next to the disk drive, as shown below.

On the Xbox One S and Xbox One X models, the enrollment button in on the lower Right of the front panel. This is the console model show in the images below and in the Quick Start Guide.

STEALTH 700 FOR XBOX ONE PAIRING INSTRUCTIONS

1. Press andHold the Power Button on the Headset until the LED lights up. Power on the Xbox One Console by pressing the Console's Power button.

2. Press the Pairing Button on the Xbox One Console. The LED on the Console itself should start blinking, indicating that the Console is in Pairing Mode. Press and Hold the Connect Button on the Headset until the Headset's Power LED flashes rapidly, indicating that the headset is in Pairing Mode.

3. Within a few seconds, theLEDs on both Headset and Console will turn solid. The Console will show a "Headset Assigned" message, and you will hear a tone in the headset. The Headset and Console are paired successfully; you should hear game audio.

OVERVIEW:

Many of our gaming headsets include a Mic Monitor feature that plays back the sound of your voice in the microphone directly into the headset speakers, with no delay. The idea is that you want to be able to hear yourself a little in the headphones, so you don't wind up shouting into the mic because you think nobody can hear your voice. Since this is an analog signal being fed from the mic directly into the headset speakers, when used with a gaming console there's no delay on the mic monitor.

PROBLEM:

On a PC however, the mic signal goes from the mic into the software (Ventrilo, Skype, etc.), where it is processed and then routed back through the sound card to be played back in the speakers (or the Turtle Beach headset). Depending on the latency of your PC and sound card, the sound of your voice going through the software, CPU and PCI or USB bus may be delayed enough so that it sounds like an echo when you hear it in the headset.

SOLUTION:

In these cases, to hear yourself without echo, the solution is to adjust the Mic Monitor feature on your PC itself. In Windows XP, you may mute the Microphone playback in the Playback section of your sound card mixer. In Windows Vista and Windows 7, there is a setting that will cause echo if it is enabled:

Click Start > Control Panel > Hardware and Sound > Sound.

Go to the "Recording" tab and highlight your headset's microphone. Make sure it is set as the default device. (Right click the microphone or your Turtle Beach USB device and select "Set as Default Device".)

Click the "Properties" button at the bottom, then go to the "Listen" tab.

On the Listen tab, make sure "Listen to this device" is NOT checked! If it is checked, you should uncheck it, then click "Apply".

After you do this, the Mic Monitor will still let you hear your own voice in the headset, but your voice will not echo.

It is important to always run the most up-to-date firmware in order to enjoy the best audio experience.

The Turtle BeachAudio Hub will automatically check for the newest firmware and install the newest version if available.

The Turtle Beach Audio Hub is available for Windows and Mac.

Connect your Stealth 600 for Xbox One to your PC/Mac using the included USB Cable.

Open the Turtle Beach Audio Hub app

At this point if your headset requires a new update you will be prompted to begin this process.

here

**Note: This process may take a couple minutes. Do not disconnect your headset until the process is complete.**

Once the process is complete enroll your headset with your Xbox One. The update process erases the Xbox Wireless connection so it is essential that this step is taken. Detailed Steps available .

Now you are able to adjust some of your Stealth 600 for Xbox One settings.

Mic Monitor - This setting allows you to control how loud you hear yourself in the headset. If this is turned down all the way you will not hear your own voice at all, while if you turn it up all the way you will hear your voice loudly through the headset. When wearing over-ear style headphones this helps prevent you from yelling. If this setting is turned up to the maximum level you may also hear some ambient noise from other sources of sound in your room.

Tones - This setting controls how loud the indication tones you hear in your headset play. These are tones that play when toggling your EQ Presets, Superhuman Hearing, and when Powering On/Off. If this is set to the minimum you will not hear any indication tones.

The information screen displays some essential details that may be needed when troubleshooting an issue or talking with Customer Support. The links lead to the Support section of the Turtle Beach website. (Which you are currently reading right now!)

Newest Firmware:

Model

Firmware - Headset

Date

Notes

Stealth 600 for Xbox One

2.4.1

12/18/2017

Improved wireless connection to Xbox One and Xbox Wireless Adapter for Windows

The Turtle Beach Stream Mic should always be used with the newest available firmware. To check if you are running the latest firmware, please download and install the Turtle BeachAudio Hub.

TheTurtle Beach Audio Hubis available for both Windows and Mac.

If your Stream Mic is not functioning properly and the firmware is up-to-date, please contact our Support Team: Contact Support

Newest Firmware:

Model

Firmware -

Mic

Firmware -

Transmitter

Date

Notes

Stream Mic

1.3.1

N/A

2/13/17

-Improved clarity of voice through balancing low and high frequency ranges

Updating the Stream Mic

1. Switch the Stream Mic to Xbox Mode and connect the Stream Mic to a PC USB port.

2. Open the Turtle BeachAudio Hub. If your Stream Mic is not immediately detected, click the button on the bottom right of the Audio Hub window to download the appropriate drivers.

Note: On Windows 10, this driver install may prompt your PC to restart.

3. After the firmware update is complete (or if it's already up-to-date), you can customize your Stream Mic to better suit your personal needs.

Customize and Live Test Stream Mic Settings

To Live Test the microphone settings while you're adjusting them, plug headphones into the headphone jack on the Stream Mic and click Live Test Mode. This mode temporarily increases the Mic Monitor Level so that you can better hear the effects of the different Polar Pattern, Voice EQ, Reverb, and Noise Gate settings.

contact our Support Team

The following are explanations of each setting:

Voice EQ - Adjust this to change the tone of your voice.

Natural Voice

Deep Voice

Deep and Bright Voice

Mid-Range Voice

Mic Monitor - Adjust this to change how loud you hear yourself in the headphones. If this is turned very high, you may hear ambient background noise from your room.

Optional Polar Pattern - Select one of these polar patterns to add a fifth pattern to your Stream Mic. The Front LED will turn White when this optional pattern is active.

Announcer Effect- Adjust this to add a reverb effect to your voice. This can be used to make your voice sound more natural when using directional polar-patterns.

Clip Indicator - Turn this ON to receive visual indications on the Front LED when you are speaking too loudly into the microphone. The Front LED will flash Red if you overload the Mic by speaking too loudly or too closely.

LED Blackout Mode - Turn this ON to turn off the Front LED. The Front LED will still turn on briefly when changing settings or when the Clip Indicator is active. Alternatively, this setting can be turned on/off by holding down both the Polar Pattern and Mic Mute Buttons at the same time for 5 seconds.

Automatic Noise Gate - Turn this ON and the Stream Mic will only transmit Mic audio when you are speaking; ambient/background noise in your room will not be recorded. This can sometimes sound unnatural, so experiment with this setting on and off.

Note: The Turtle Beach Stream Mic is designed to be tuned with the Turtle BeachAudio Hub. Using additional software is not recommended. Due to how Audio Compressors/Equalizers work, additional processing in the form of third party software (such as freeware like Voicemeeter) can result in a negative effect on audio quality.

Stream Mic Not Recognized by Audio Hub

In some cases, the Stream Mic may not be recognized by the Turtle BeachAudio Hub. First, make sure your Stream Mic is in Xbox Mode, then select the link in the bottom right corner of the Turtle BeachAudio Hub Window to download the Turtle Beach WinUSB Driver.

If you previously had an Elite 800X, Stealth 500X, or Stealth 420X Turtle Beach headset installed, you may have an old version of the Turtle Beach WinUSB Driver. You’ll need to uninstall that and install a newer version. To uninstall the Turtle Beach WinUSB Driver:

Disconnect your Stream Mic from the PC’s USB port.

Go to Start > Control Panel > Programs and Features.

Find Turtle Beach WinUSB in the list of programs, click on it, and Uninstall.

Download and install the new WinUSB Driver:

64-bit Driver

32-bit Driver

Connect the Stream Mic in Xbox Mode and open the Turtle BeachAudio Hub.

If the Stream Mic still cannot be detected by your PC, please .

If you cannot be heard in Fortnite Chat on Xbox One, but your headset's mic is working well with other devices or in Xbox Party Chat, please do the following:

In Fortnite, access the Main Menu. Then, go to Settings >> Speaker icon.

Turn Voice Chat from ON to OFF.

Turn Voice Chat Method from Open Mic to Push-To-Talk.

Back out of the Settings Menu, to ensure those settings save. Then, open the Main Menu, and go back to Settings >> Speaker icon.

Turn the Voice Chat from OFF back to ON.

Turn the Voice Chat Method from Push-To-Talk back to Open Mic.

Support team

Save those settings, and then exit the game completely.

Once the game is closed completely, start the game up again, and test the chat out. Can you be heard clearly?

If this issue persists, please contact our for additional assistance.

If your headset is experiencing any of the following symptoms, please review the instructions below:

SuperAmp volume control has no effect

Center ("Palm Tree") logo is always red

You can't be heard in chat

If you are experience any of the above, it's possible the headset is not set up correctly. If you are having the above issues, please confirm the following to ensure that the headset is set up properly.

Make sure the headset is set up as shown below.

NOTES:

The headset's main cable should be connected to the "Headset" jack in the front of the SuperAmp. This jack will have an icon of a headset above it. If the headset's cable is plugged into the jack with the word "Out" above it (located on the back of the SuperAmp), the headset is plugged into the wrong jack. The jack with the word "Out" above it is the Stream Out jack. The headset would need to be plugged into the "Headset" jack in order to hear the game and chat audio.

The headset's main cable ends are not interchangeable. The plug with three black stripes should be plugged into the Headset jack on the front of the SuperAmp. The plug with four black stripes should be plugged into the headset jack on the headset itself. Both of these jacks -- on the SuperAmp and the headset itself -- will have icons of a headset just above them.

Make sure to fully insert the cable into the jack on the headset. It is a snug fit, and you should feel the plug slide into place twice. The cable is not fully inserted/plugged in until the plug slides into place the second time. An easy way to check if your headset cable is plugged in all the way is to make sure that the headset and mic icons (located on the headset and mic boom, respectively) are lined up with each other.

The mic should be plugged into the mic jack on the headset itself. This jack will have the image of a mic just above it.

The mic mute on the headset's main cable will have a red line showing when the mic is muted. If you can see that red line, the mic is muted; move the mic mute switch so that you cannot see that red line. The mic will be unmuted, and you should be able to be heard.

Below is a list of product Declaration of Conformities and other regulatory documentation:

Ear Force Atlas One

Ear Force Atlas Three

Ear Force Atlas Edge

Battle Buds

Call of Duty Advanced Warfare Ear Force Sentinel Prestige for Xbox

Call of Duty Advanced Warfare Ear Force Sentinel Pro for Xbox

Call of Duty Advanced Warfare Ear Force Sentinel Task ForceforPS4

Call of Duty: Ghosts Ear Force Shadow

Disney Infinity Marvel Super Heroes

Ear Force Headset Audio Controller

Ear Force Heroes of the Storm

Ear Force HS2

Ear Force P11/Ear Force P11 White

Ear Force P4C

Ear Force PLa

Ear Force PX22

Ear Force PX22 White

Ear Force PX24

Ear Force Recon 100

Ear Force Recon 30X

Ear Force Recon 320

Ear Force Recon 50

Ear Force Recon 50P

Ear Force Recon 50X

Ear Force Recon 60P

Ear Force Recon 70 (PS4)/Ear Force Recon 70 White (PS4)

Ear Force Recon 70 (Xbox)/Ear Force Recon 70 White (Xbox)

Ear Force Recon 150

Ear Force Recon 200 Black/Ear Force Recon 200 (White)

Ear Force Recon Chat (PS4)

Ear Force Recon Chat (Xbox)

Ear Force Recon Camo

Ear Force Recon Spark

Ear Force Stealth 300 (PS4)

Ear Force Stealth 300 (Xbox)

Ear Force Stealth 400

Ear Force Stealth 420X

Ear Force Stealth 420X Plus

Ear Force Stealth 450

Ear Force Stealth 500P

Ear Force Stealth 520

Ear Force Stealth 500X

Ear Force Stealth 600 (PS4)

Ear Force Stealth 600 (Xbox)

Ear Force Stealth 700 (PS4)

Ear Force Stealth 700 (Xbox)

Ear Force X12

Ear Force X12 Arctic

Ear Force XL1

Ear Force XO One

Ear Force XO Three

Ear Force XO Four

Ear Force XO Four Stealth

Ear Force XO Seven

Ear Force XO Seven Pro

Ear Force XP510/Ear Force PX51

Elite Atlas

Elite Pro, Elite Pro OpTic

Elite Pro PC Edition

Elite Pro 2 (Xbox)/Elite Pro 2 (PS4)

Elite SuperAMP (PS4)

Elite SuperAMP (Xbox)

Elite 800

Elite 800X

KAIN 100 AIMO

KAIN 120

KAIN 200/KAIN 202

KHAN AIMO

KONE AIMO

KONE AIMO Remastered

KONE PURE

KONE PURE ULTRA

KOVA/KOVA AIMO

Star Wars Battlefront Sandtrooper

Titanfall Ear Force Atlas

The Stealth 600 for Xbox One has an adjustable mic. To use the mic, gently push (“flip”) the mic forwards. You will hear a tone (low high) when the mic itself is unmuted. When the mic is fully pushed forwards, the mic will “lock” into position. To mute the mic, just flip the mic back the other way. You will hear a tone (high low) when the mic is muted.

Mic is Muted; Mic Monitor will not work.

Mic is Unmuted; Mic Monitor will be engaged.

SupportTeam

If other players are unable to hear you in Xbox Live Chat or on your Xbox One console, please check the following.

1. Check That The Headset And Console Are Paired/Mic Monitor is Functioning

The Headset and Console need to be paired to each other in order for the mic to work. Make sure that the Headset and Console have been successfully paired. To do so:

Press the Xbox/Home button on the Xbox One controller.

Go toSettings >> All Settings >> Kinect & Devices >> Devices & Accessories.

You will see the controller you are currently using; you should be able to scroll to the right to see other devices being used with the Console. The headset will appear in this list as "Headset".

As an additional test, speak into the mic.If the headset is paired, you should be able to hear your own voice through the headset.Can you hear yourself through the headset when you speak into the mic?

If you can see the headset in the list of devices, and can hear yourself when you speak into the mic, proceed to the next test. If you do not see that headset listed, or you cannot hear yourself through the headset, please contact our Support Team.

2. Party Test - Check for Icon Ring

Press the Xbox/Home button on the Xbox One controller.

Scroll to the Partytab, and select"Start A Party". You do not need to invite other players to this party; you can perform this test alone in the party.

Speak into the mic. When you speak into the mic, does a ring light up around the icon next to your Gamertag (in the list of party members)? If so, continue to the Test Message.

If you don't see that ring,please contact our SupportTeam.

3. Record a Test Message

Press the Xbox/Home button on the Xbox One controller.

Scroll to Messages >> New Conversation.

Choose a friend from the list. You will not be sending this message, so you don't have to choose a specific person.

After you choose a person, two options will appear: Write a Message (pencil icon on left) and Record a Message (mic icon on right). Select the Record aMessage/Mic icon on the right.

Select Record, and then speak into the mic. When you are done recording, stop the recording.

The new recording should appear under the Write a Message/Record a Message icons. Select Play,and listen to that recording you made. This will tell you how your voice will sound to other players. Can you hear your voice clearly?

If you can hear your voice clearly, the mic itself is working well.

If you cannot hear your voice clearly, please contact our SupportTeam.

4. Power Cycle Headset/Console

To perform a quick power cycle with the Headset/Console, please do the following, in this order:

Press and hold the Power Button on the Headset until the Power LED turns off.

Power down the Xbox One Console. When it has fully powered down, unplug the Console from the wall outlet.

Let everything sit for a minute.

Plug the Console back in, and power the Console on again.

Press and hold the Power button on the Headset until the Power LED lights up.

Re-pair the Headset and Console. To do this:

First make sure the Headset is powered on.

Then, press the Pairing Button on the Xbox One console. The LED on the front of the Console should start blinking.

Then, press and hold the Connect Button on the Headset until the LED starts flashing rapidly, indicating that it is in pairing mode.

The Headset and Console will pair. When this happens, the Console will show a "Headset Assigned" message, and you should hear a tone. The Headset and Console LEDs will both be solid. You should be able to test the mic again.

If the Power Cycle does not resolve this,please contact our.

You can download theRecon Chat Quick Start Guide here.

You can also view the contents of that Quick Start Guide below:

PACKAGE CONTENTS

Recon Chat Headband (A)

Recon Chat Earcup with Microphone (B)

here

ASSEMBLE THE RECON CHAT

IN-LINE CONTROLS

Mic Mute Switch

Switch to to mute the microphone.

Master Volume

Adjust the master volume of the incoming chat audio.

XBOX ONE SETUP

Note: The Recon Chat works with Xbox One Controllers with a 3.5mm headset jack. Other controllers require the Xbox One Headset Audio Controller (available ).

1.Press the Xbox Button while in the Xbox One's Home Screen.

2.Go to theSystemtab (gear icon)>> Settings >> Audio.

2. Set Headset Volume to Maximum.

3. Set Mic Monitoring to your Preferred Level.

PS4 SETUP

Go to Settings >> Devices >> Audio Devices.

Set Input & Output Devices to Headset Connected to Controller.

Set Output to Headphones to Chat Audio.

Set Volume Control (Headphones) level to Maximum.

Select Adjust Microphone Level and follow the on-screen instructions to calibrate your microphone.

If you're using a Stealth 600 for PS4/PS4 Pro on any PS4 model console (Original, Slim, Pro), you can adjust the party chat volume level in the PS4 menu settings.

Party Chat:

Press and hold the PS Button to bring up the Quick Menu. Then, navigate to Party. (You can customize the setup of this sidebar, so depending on the setup that you're using, the location of the Party tab may vary.)

Select Audio Adjust Mix. This will decrease/increase Party Chat volume. This cannot be used to completely mute Game or Chat audio; however, it will adjust the Party/Non-Party audio balance to a degree.

Game Chat

Certain games have controls for their channel; others do not. For example, Overwatch allows for control of the Chat volume within its menus.

The Stealth 700 for Xbox One features a Bluetooth connection in addition to the Xbox One Wireless Connection. This means that while you are playing your favorite games or watching your favorite movie, you can also take a phone call, or listen to some music from your phone.

To take advantage of this:

Power on your headset. Make sure that the Bluetooth for your phone/Bluetooth-enabled device is turned on.

Hold down the Bluetooth Button on your headset until you hear the“Bluetooth Pairing”voice prompt

Go into your phone’s Bluetooth Settings

Find and select “Stealth 700 Xbox One” (If your phone shows a “Stealth 700 LE” option, do not select it.)

You are ready to enjoy Bluetooth!

At this point you can customize your headset using the Turtle Beach Audio Hub (For more information, click here ).

When the headset is paired via Bluetooth, use the Bluetooth Button for Phone and Media controls, as shown in the table below:

BLUETOOTH FUNCTIONS

FUNCTION

ACTION

Play/Pause

Skip Forward

Fast Forward

Skip Back

Rewind

Press Once

Press Twice Quickly

Press Twice Quickly and Hold

Press Three Times Quickly

Press Three Times Quickly and Hold

Answer Call

End Call

Reject Incoming Call

Press Once

Press Once

Press and Hold

Activate Voice Recognition (If Available)

Press and Hold When Not In a Call

If your headset is experiencing any of the following symptoms, please review the instructions below:

SuperAmp volume control has no effect

Center ("Palm Tree") logo is always red

You can't be heard in chat

If you are experience any of the above, it's possible the headset is not set up correctly. If you are having the above issues, please confirm the following to ensure that the headset is set up properly.

Make sure the headset is set up as shown below.

NOTES:

The headset's main cable should be connected to the "Headset" jack in the front of the SuperAmp. This jack will have an icon of a headset above it. If the headset's cable is plugged into the jack with the word "Out" above it (located on the back of the SuperAmp), the headset is plugged into the wrong jack. The jack with the word "Out" above it is the Stream Out jack. The headset would need to be plugged into the "Headset" jack in order to hear the game and chat audio.

The headset's main cable ends are not interchangeable. The plug with three black stripes should be plugged into the Headset jack on the front of the SuperAmp. The plug with four black stripes should be plugged into the headset jack on the headset itself. Both of these jacks -- on the SuperAmp and the headset itself -- will have icons of a headset just above them.

Make sure to fully insert the cable into the jack on the headset. It is a snug fit, and you should feel the plug slide into place twice. The cable is not fully inserted/plugged in until the plug slides into place the second time. An easy way to check if your headset cable is plugged in all the way is to make sure that the headset and mic icons (located on the headset and mic boom, respectively) are lined up with each other.

The mic should be plugged into the mic jack on the headset itself. This jack will have the image of a mic just above it.

The mic mute on the headset's main cable will have a red line showing when the mic is muted. If you can see that red line, the mic is muted; move the mic mute switch so that you cannot see that red line. The mic will be unmuted, and you should be able to be heard.

If other players are unable to hear you in Xbox Live chat on your Xbox One Console, please check the following:

1. The Mic Boom Isn't Loose in the Mic Boom Jack.

First, unplug the headset from the Xbox One Controller. Then, disconnect the mic boom by pulling it straight out of the headset and plug the mic boom back in, making sure you hear a 'click' indicating that the mic boom is connected securely. (This may take a couple of tries; if you are having difficulty plugging the mic boom back in, note the metal key alignment.) Finally, plug the headset back into the Xbox One Controller and try to use it in chat.

2. The Headset Works With Another Device

If the headset's mic still isn't working, plug the headset into a mobile phone and try making a call. Make sure the mobile phone itself is covered, to better ensure that the phone's internal mics do not pick up the sound instead of the headset's mic. If the other person was not able to hear you during that test call, continue to Step 3. If the other person was able to hear you during that test call, then the microphone itself is working properly; skip to Step 4.

3. The Mic Boom Is Working Properly

To make sure the mic boom itself is functioning, you can connect it directly to a Microphone jack on a PC and perform a recording test:

1) Disconnect the mic boom from the headset and plug it into the Microphone/Line In Jack on your PC.

2) In Windows, right-click the speaker icon in the taskbar and click 'Recording Devices'.

Contact Support

3) Right click the Microphone/Line In input that the mic boom is plugged into. If you do not see a green check next to the device, click 'Set as Default'. When it's the default device, click 'Properties'.

4) Click the 'Levels' tab. Move the 'Microphone' and 'Microphone Boost' levels to halfway (or close to that). Then click 'OK'.

5) On the Sound Settings screen, click the 'Playback' tab and make sure your Computer speakers are enabled so you can hear audio playback.

6) Open the Windows Sound Recorder by going to Start > Accessories > Sound Recorder or search for 'Sound Recorder'.

7) Start recording, then say something or snap your fingers near the mic boom. Click 'Stop Recording', then you'll be prompted to save the file.

8) Save the file to your Desktop or another convenient folder.

9) Double click the file to open it with your media player, then listen for the sound you recorded previously.

If you were unable to hear any sound in the recording, then the mic boom will need to be replaced. If you were able to hear the sound you recorded but the mic wasn't working during the mobile phone test, then there may be an issue with the headset itself. Please contact our Support Team for additional assistance.

4. The Xbox One Console and Xbox One Controller are Functioning Properly

Occasionally, you may lose chat due to a console or network error. First, try checking to see if there is an update available for the console. If there is an update available, try updating the console, and then test the headset again.

If there is no available update, try power cycling the Xbox One. To power cycle the console, please do the following:

Disconnect the headset from the Xbox One Controller.

Shut down the Xbox One console and disconnect the Xbox One power cable. Leave the console unplugged for a minute.

Plug the Xbox One power cable back in and power on the console.

After the console has completed start-up, log into your Xbox Live account.

NOTE: If Instant Sign-In is enabled on your Xbox One, log out of your Xbox Live account and then log back in.

Plug the headset back into the Xbox One Controller.

Any errors with the Xbox One console should no longer be present. The microphone should now be functioning properly.

5. Xbox Live Gold Membership is Active and Settings Are Configured Correctly

If a power cycle did not resolve the issue, make sure your Xbox One and headset are enabled for online chat. To quickly determine if the settings are configured correctly, try using the standard Xbox One headset that was included with the console for chat. If you cannot hear chat when using that headset either, the issue may be with the settings or your membership. Make sure your Xbox Live Gold Membership is active and configure the privacy settings:

Sign in using one of the following accounts:

a) Your Xbox Live account

b) The parent account of the child account

On the controller, press the Menu button.

Select Settings, and then select Privacy & online safety.

Select the privacy setting you have enabled (child, teen, adult, custom).

Select Communicate with voice and text.

Choose specific friends or everybody.

For Xbox One Controllers with built in 3.5mm jack only:

Go to Settings > Kinect & Devices > Devices & Accessories > Xbox One Wireless Controller > Volume and make sure Headset mic is On.

If other players still cannot hear you in Xbox Live chat, then there may be an issue with the headset. Please contact our Support Team for further assistance: .

The Stealth 700 for PS4/PS4 Pro has an adjustable mic. To use the mic, gently push ('flip') the mic forwards. You will hear a tone (low high) when the mic itself is unmuted. When the mic is fully pushed forwards, the mic will "Lock" into position. To mute the mic, just flip the mic back the other way. You will hear a tone (high low) when the mic is muted.

Mic is Muted; Mic Monitor will not work.

Mic is Unmuted; Mic Monitor will be engaged.

contact our Support Team

1. Check that the Headset And Transmitter Are Paired/Mic Monitor is Functioning

The Headset and Transmitter need to be paired to each other in order for the mic to work. Make sure that the Headset and Transmitter have been successfully paired. To do so:

Make sure the headset is powered OFF. Press and Hold the Pairing Button on the Transmitter until the Transmitter's Pairing LED flashes rapidly, then release. (Use a Paperclip or something similar to press the pinhole button.)

Press and Hold the Power Button on the Headset until the Headset's Power LED flashes rapidly (5 seconds), then release.

Within 10 seconds, the Headset and Transmitter's LED will remain solid, indicating that pairing was successful.

As an extra test, raise the mic monitor volume level with the lower dial on the headset. Then, flip the mic forward, and speak into the mic. Can you hear yourself through the headset when you speak into the mic?

Please Note: The Stealth 700 for PS4/PS4 Pro headset has both a Mic Monitor feature and an Active Noise Cancelling feature. If the ANC is activated, the Mic Monitor will be disabled. To make sure the ANC is not activated, quick-press the Power button. You should hear a tone (low high) when the ANC isdeactivated. You should then hear yourself through the headset. If you hear a (high low) tone, the ANC has been activated, and a quick press of the Power button should deactivate it again.

If you can hear yourself through the headset when you speak into the mic, the mic itself is working well.

If you cannot hear your voice clearly, please contact ourSupport Team.

2. The PS4/PS4 Pro Chat Settings are Configured

If you are able to hear yourself through the headset when you speak into the mic, then the mic itself is working properly, but the settings on your console may not be configured for headset use.

PS4:Go toSettings>Devices>Audio Devicesand selectUSB Headset(Stealth 700). Go back one screen to "Adjust Microphone Level" and follow the on-screen calibration instructions. If the bar moves when you speak into the mic, you have verified that the mic is working properly.

If the microphone still isn't working, please contact ourSupport Team.

3. Bluetooth Test Call

*For this test, you will need a Bluetooth-compatible smartphone.

Hold down the headset's Bluetooth button until you hear the "Bluetooth Pairing" voice prompt.

Connect to your headset in your phone's Bluetooth Settings.

Make a test call on the phone. Be sure to keep the phone covered and away from you, to make sure that the headset's mic is the mic picking up the sound, and not the internal microphones in the smartphone itself.

During that test call, could you be heard clearly when you spoke into the mic?

If you can be heard clearly during that test call, the mic itself is working well.

If you cannot be heard clearly during that test call,please contact our SupportTeam.

4. Power Cycle Headset.

Unplug the USB Transmitter from the console.

Press and Hold the Power Button on the Headset until you hear the "Powering Off" voice prompt.

Let everything sit for a few seconds.

Press and Hold the Power Button on the Headset, until you hear the "Powering On" voice prompt.

Plug the USB Transmitter back into the console.

If the Power Cycle does not resolve this issue, please .

If you believe you may have encountered interference-related issues when using the Stealth 700 wireless headset for Xbox One, such asaudio drop-outs, orother intermittent audio issues, please first check the following.

1.First, confirm that the headset is successfully paired to the Xbox One console by completing the pairing process, as instructed here.In addition, make sure the headset firmware is updated (full instructions here ), and that the headset is charged (for more information, click here ).

2. Make sure the Xbox One Firmware is up-to-date. (Full instructions here.)

3. Try the following steps:

Power Off the Xbox One console.

Disconnect the Power Cable from your Xbox One, and wait 20 seconds.

Reconnect the Power Cable to your Xbox One.

Power On the Xbox One using the Power Button on the front of the Console.

Re-pair the headset to the console, using the Connect Button on your Headset and the Enroll Button on your Xbox One Console.

Once your Headset and Console are paired, connect the controller via USB to the console and turn the controller On.

**Use a standard USB Micro Cable; if you do not have one, you can use the USB Charge Cable included with the headset.**

While your controller is connected through USB, do you still experience the drop-out issues you encountered before?

If the issue is fixed, try disconnecting the USB Cable and continuing to use your Xbox One. Is everything working without issue?

4.Move the headset so that it is in direct line-of-sight of the console. Does the issue persist? Then, move the headset closer to the console. Does the issue persist?

5.Make sure there is no WiFi router or other high-powered wireless device within 5 ft (1.5m) of either the headset or console itself while in use. Depending on the strength of your particular router, you may want to increase the distance beyond 5 ft, to be absolutely sure. In addition, please make sure that any other wireless headsets (Turtle Beach or otherwise) are powered off and disconnected from any power source when using the Stealth 700 headset.

6.Additionally, even if there is no WiFi router located in the immediate vicinity of either the headset or Xbox One console, a good test is to temporarily disable (power off) the router and then test the headset on your console by playing a single-player or offline game. If the same issue does not persist, it is safe to assume the router is indeed causing wireless interference between the console and headset.

ADVANCED

Turtle Beach is not responsible for third-party equipment. Please do not attempt the following unless you are familiar with changing router settings and/or networking.

The Stealth 700 for Xbox One includes a dual-band antenna, which can use either2.4GHz and 5GHz frequencies, similar to most Wi-Fi routers. If you have completed the steps above, and can confirm your Wi-Fi router is indeed causinginterference for the headset, you may be able to resolve this by restricting your Wi-Fi router to operate on one frequency (2.4GHz or 5GHz) only. This way the headset can operate on the unused frequency, while the router uses the other,hopefully preventing any further interference between the two. Thiscan be done within your router/networking settings; however,the process to complete this will vary between modeland manufacturer for each router.

If the same, seeminglyinterference-related issues continue to occur, please contact our support team: Contact Support

The Stealth 600 for PS4/PS4 Pro Headset and Transmitter come paired out of the box. When paired, with both the Headset and Transmitter on, the Transmitter's LED will be solid (lit, but not blinking).

If your Transmitter's LED is double-blinking, follow the steps below to pair your Headset and Transmitter.

1. Start this process with the Headset powered OFFand the transmitter plugged into the console. Press and hold the Pairing Button on the Transmitter until the Transmitter's Pairing LED flashes rapidly, then release.

(Use a Paperclip or something similar to press the pinhole button.)

contact our Support Team

2. Press and hold the Power Button on the Headset until the Headset's Power LED flashes rapidly (this may take 10-15 seconds), then release.

3. Within 10 seconds, the Transmitter's and Headset's LED will remain on solid, indicating that pairing has been successful.

If you are having issues pairing the Headset and Transmitter, .

Items in italics are not sold separately.

Stealth 300 for Xbox One - Package Contents

Stealth 300 for Xbox One Headset

USB Charging Cable

Optional Parts

Stealth 300 for Xbox OneEar Cushions

If other players are unable to hear you in Xbox Live Chat or on your Xbox One console, please perform the following steps.

1.The Headset is Charged/Powered On

The Recon 200 headset must be powered on to be used. Make sure the headset is powered on before use by switching the Console Mode Switch to the "Xbox" mode. The headset's LED will be green when the headset is powered on.

In addition, make sure the headset is charged. The headset will charge within a few hours, and has a battery life of over 12 hours when fully charged. If the battery is low, you will hear a double-tone in the headset, followed by another tone every few minutes.

2. Mic is Unmuted/Mic Monitor is Working/Headset is Assigned

The Recon 200 has an adjustable mic. To use the mic, gently push ('flip') the mic forwards. When the mic is fully pushed forwards, the mic will "Lock" into position.

To mute the mic, just flip the mic back the other way.

Raise the Mic Monitor volume by moving the lower volume dial on the headset up. Then, speak directly into the mic. You should be able to hear yourself in the headset when you speak into the mic.

Also, check that the controller is assigned to your profile. To do this:

Press theXbox/Homebutton on the Xbox One controller.

Go toSettings >> All Settings >> Kinect& Devices >> Devices& Accessories

You will see an image of the controller you are using. Below this image there will be a"..."Button. Select this"..."Buttonto bring up the device screen for the controller. On the left side of the screen there will be a sidebar with information; at the bottom of that sidebar, there should be a Headset listed as being assigned to the controller.

If you can see the headset listed as being assigned to the controller, and can hear yourself when you speak into the mic, proceed to the next test. If you do not see that headset listed, please proceed to Step 3. If you cannot hear yourself through the headset, please contact our Support Team.

3. Record a Test Message

Press the Xbox/Home button on the Xbox One controller.

Scroll toMessages >> New Conversation.

Choose a friend from the list. You will not be sending this message, so you don't have to choose a specific person.

After you choose a person, two options will appear: Write a Message (pencil icon on left) and Record a Message (mic icon on right). Select theRecord aMessage/Mic iconon the right.

SelectRecord,and then speak into the mic. When you are done recording, stop the recording.

The new recording should appear under the Write a Message/Record a Message icons. SelectPlay,and listen to that recording you made. This will tell you how your voice will sound to other players. Can you hear your voice clearly?

If you can hear your voice clearly, the mic itself is working well.

If you cannot hear your voice clearly, please proceed to the next step.

3. Power Cycle Console

To perform a quick power cycle with the console, please do the following, in this order:

Shut down the console from the menus, and disconnect the headset from the Xbox One controller.

Unplug any USB Cable going into the controller, turn the controller off, and unplug the Xbox console itself from the wall/outlet it is plugged into. Make sure the console itself is unplugged.

Let everything sit for a minute, and then:

Plug the console itself in.

Turn the console on, and sign into your profile. If your profile automatically signs in, please make sure to sign out and then sign back in.

Then connect the headset, and assign it to your profile.

To assign the headset to your profile:

With the headset plugged into the controller, go toSettings >> Kinect&Devices >> Devices & Accessories.Select the controller that you are using; in the controller's menu, select"Assign to Someone",and choose the Gamertag/Xbox Live account that you are currently signed into.

If the Power Cycle does not resolve this,please contact our SupportTeam.

Note: Parts in italics are not sold separately. Availability of replacement parts is subject to change at any time.

Stealth 520 Package Contents

Stealth 520 Headset

Stealth 520 Transmitter

Removable Mic Boom & Mic Foam Cover

USB Charging Cable

Digital Optical Cable

Mobile Cable

Optional (Not Included):

Purchase these two parts for a longer Stealth 520 Optical Cable:

Optical Toslink Cable (6ft)

Optical Toslink Adapter

All headsets that are Xbox 360 compatible require a 2.5mm to 3.5mm cable such as the PS4 Talkback Cable to connect to the Xbox One Controller for chat. If you have an older Xbox One Controller that does not have a 3.5mm headset jack, you will also need to purchase a Headset Audio Controller or Headset Audio Controller Plus.

If your headset does not include a Headset Audio Controller or 2.5mm to 3.5mm cable like the PS4 Talkback Cable, they can be purchased from our web store:

Note: Availability of parts is subject to change at any time.

Before you begin, make sure the headset is plugged in correctly.

Click your Headset to see its Xbox One Setup Diagram.

Stealth 600 for Xbox One, Stealth 700 for Xbox One

Stealth 600 for Xbox One:

Go to Settings >> Audio Devices >> Audio Output.

Set Headset Format to Windows Sonic for Headphones.

Stealth 700 for Xbox One:

In the Xbox One Menu:

Go to Settings >> Audio Devices >> Audio Output.

Select From:

Stereo Uncompressed

Windows Sonic for Headphones

Dolby Atmos for Headphones

Elite 800X, Stealth 500X

1. Go to Settings > Display and Sound > Optical Audio and select Bitstream Out.

2. Go to Settings > Display and Sound > Bitstream Format and select Dolby Digital.

Stealth 420X+, Stealth 420X, Stream Mic

(No additional settings, see User Guide for setup)

Elite Pro Tactical Audio Controller

1. Open the Xbox One Guide Menu and select (Settings)

2. Make sure the volume sliders are set as follows ( or see TAC Xbox One Settings screenshot ):

Headset volume - 50\%-75\%

Headset chat mixer - 100\% Chat Audio ()

Microphone monitoring - 0\%

3. Select All settings > Display & sound > Volume and set Party chat output to Headset.

**NOTE**: Do not charge the Xbox One Controller when the TAC is connected. Doing so may cause audio or connection issues.

Recon 50X, Recon 50P, Recon 50, PX24, Recon 30X, Elite Pro, Stealth 350VR, Sandtrooper, X-Wing Pilot

(Settings for Xbox One Controller with 3.5mm Headset Jack)

1. Go to Settings > Kinect & Devices > Devices & Accessories > Xbox One Wireless Controller and select Volume.

2. Raise the Headset volume to preferred level.

3. Adjust the Headset chat mixer to preferred level. NOTE: moving the bar to the center is recommended. Moving it all the way to the right or left will disable game audio or chat audio, respectively.

4. Adjust the Mic monitoring volume to preferred level.

**NOTE**: Do not charge the Xbox One Controller when a headset is connected. Doing so may cause audio or connection issues.

XO Seven Pro, XO Four Stealth, XO One, COD Sentinel Prestige, COD Sentinel Taskforce, COD Sentinel Pro, Atlas, XO Four, XO Seven

( Headset Audio Controller or Xbox One Headset Adapter included)

Elite 800, PX51, XP510, Phantom

( Headset Audio Controller required for Xbox One Controllers without a 3.5mm headset jack)

1. Go to Settings > Display and Sound > Optical Audio and select Bitstream Out.

2. Go to Settings > Display and Sound > Bitstream Format and select Dolby Digital.

3. Press the Chat Balance button on the Headset Audio Controller until you hear a tone.

XP Seven, XP500, XP400, X42, X41, DXL1, DX12, PX5, PX4, DPX21, Tango, Sierra, X-Ray, Delta

(2.5mm to 3.5mm Cable (ie: PS4 Talkback Cable) required for Chat, a Headset Audio Controller for Xbox One Controllers without a 3.5mm headset jack)

1. Go to Settings > Display and Sound > Optical Audio and select Bitstream Out.

2. Go to Settings > Display and Sound > Bitstream Format and select Dolby Digital.

3. Press the Chat Balance button on the Headset Audio Controller until you hear a tone.

PX22, Spectre, Shadow, Marvel Seven, Heroes of the Storm, Disney Infinity, Z60, Recon 100, Z7, Z22, Z11, ZLa

( Headset Audio Controller or Headset Audio Controller Plus required for Xbox One Controllers without a 3.5mm headset jack)

X12, XL1, PX21, XP300, X32, XLa, PX3, Kilo, Bravo, Foxtrot

(2.5mm to 3.5mm cable (ie: PS4 Talkback Cable ) required for Chat, a Headset Audio Controller for Xbox One Controllers without a 3.5mm headset jack)

Note: TV or receiver with stereo AUDIO OUT jacks is required.

The following information applies toboththe Recon 200 Black and Recon 200 White.

To set your Recon 200 headset up for use with an Xbox One console, please do the following.

1. Plug the headset into the controller, and move the Console Mode Switch on the headset's Left earcup to the "Xbox" to put the headset into Xbox Mode.

2. Press the Xbox button on your controller.

3. Go to the System tab (gear icon) >> Audio.

Set Headset Volume to maximum

Set Headset Chat Mixer to middle setting

Set Mic Monitoring to minimum

WINDOWS SONIC SURROUND SOUND

To set your Recon 200 headset up for use with Windows Sonic Surround Sound:

1. Press the Xbox button on your controller.

2. Go to the System Tab (gear icon) >> Settings >> Display & Sound >> Audio Output.

3. Set Headset Format to Windows Sonic for Headphones.

For the best audio experience with your Elite Pro 2 + SuperAmp for Xbox One headset, it is important to make sure your headset is running the latest firmware. Updating the headset's firmware is simple and easy with the Turtle Beach Audio Hub.

Full instructions for updating the firmware can be found below.

First, download and install the Turtle Beach Audio Hub for Windows or Mac, if you have not yet done so.

**Please NOTE: The mobile version of the Turtle Beach Audio Hub cannot be used to update the headset's firmware. The firmware update must be performed on a Windows or Mac computer, using the desktop version of the Turtle Beach Audio Hub.**

Once the Audio Hub is installed:

1. Plug your Elite Pro 2 SuperAmp into the computer. Make sure the mini USB end of the cable is plugged into the mini USB port on the back of the SuperAmp, and that the USB end of the cable is plugged into a free USB port on the computer, as shown below:

2. Put the SuperAmp into the Xbox One mode, if it is not in that mode already. This can be done through the mobile version of the Audio Hub. (Simply tap/swipe the Mode toggle to Xbox One.)

3. Open and run the Turtle Beach Audio Hub application.

The Audio Hub will detect that the Elite Pro 2 SuperAmp is connected, and will automatically search for any available firmware updates. If there is an available firmware update, the Audio Hub will automatically prompt you to update the headset.

Click "Yes" to update the firmware. The Audio Hub will update the firmware, and will notify you when the process is complete.

Newest Firmware:

Model

Firmware - SuperAmp

Date

Notes

Elite Pro 2 + SuperAmp for Xbox One

1.2.4

12/27/2018

-Performance improvements and bug fixes.

- Adjustments to scaling on volume dial.

The Xbox chat settings can be configured to allow for chat between consoles for games that allow crossplay. To set your Turtle Beach headset up for chat with people using other consoles for those games, please do the following:

1. Set the headset up for use as shown in the headset's Quick Start or User Guide.

2. Press the Xbox button on your controller. Go to System (gear icon) >> Settings

3. Go to Account, and select Account Privacy and Online Safety

4. Select Xbox Live Privacy

5. Select Custom, as shown below.

6. Select View Details and Customize, and then Communication & Multiplayer.

7. Make sure You Can Communicate Outside of Xbox Live is set to Everybody, as shown below.

The following article details how to Power Cycle or Reset your Elite 800X headset and transmitter. This is always the first troubleshooting step we recommend, as many issues can be resolved with a simple power cycle.

SYMPTOMS:

- Strange sounds in the headset

- Headset not powering on

- Bizarre issues like switching sides

- Other "glitchy" behavior

SOLUTION:

To perform a power cycle correctly, you will need to go through everything in the proper order. First, unplug the transmitter's USB power cable to make sure it is completely shut down. Then, while it is shut down, completely power down the headset.

To power off and hard reset the headset, press and hold the contact support (Mute) button for 15 seconds. You may hear a sound as the headset turns off completely and the remaining power in its circuits discharges.

Once you're done, connect the transmitter's USB power cable, then power on the headset. You may find that you need to re-pair the headset to its transmitter after this complete power cycle.If you are having any trouble pairing, please check out our detailed Elite 800X Pairing Instructions.

If you are still having issues after cycling the power, please take a look through our Knowledgebase to see if you can find your specific problem, or .

Note:Parts in italics are not sold separately. Availability of replacement parts is subject to change at any time.

Elite 800X Package Contents

Elite 800X Headset

Elite 800X Transmitter

Ear Cushion (Elite 800X)

USB Transmitter Cable (Micro USB)

USB Programming Cable (Micro USB)

Mobile Cable (3.5mm 4-pole)

Digital Optical Cable

The Stealth 420X Transmitter can be used as a replacement for the Stealth 420X+ Transmitter. Likewise, the Stealth 420X+ Transmitter can be used as a replacement for the Stealth 420X Transmitter.

Once you have your original Stealth 420X+ Headset and replacement Stealth 420X Transmitter, or your original Stealth 420X Headset and replacement Stealth 420X+ Transmitter, follow the steps below before using.

For this process, you will need a small tool like a paperclip, and a PC/Mac.

Download the Turtle BeachAudio Hub to update your Headset and Transmitter.The Turtle Beach Audio Hub is available forWindows and Mac.

Now, once the Audio Hub application has been successfully downloaded and installed on your computer:

Open up the Turtle BeachAudio Hub application.

Connect the USB Transmitter. After a moment, an option to install drivers will appear in the bottom right of the Audio Hub window. Select it to install available drivers.

After the drivers finish installing completely, disconnect the USB Transmitter from your computer.

Using your pin or paperclip, hold down the Pinhole Button on the Transmitter as you connect it to your PC. This will place the Transmitterin Bootloader Mode, and should be displayed as such in the Audio Hub application window. If the Audio Hub is *not* displaying it as in Bootloader Mode, disconnect the Transmitter from your computer and try this step again.

Connect your Headset to your PC using the USB Cable included with your Headset.

When prompted to update the Headset, select "Yes". This will begin the Update Process, which may take a few moments. Do not disconnect the Headset or Transmitter during this process.

After the updated process has completed, complete the pairing process below and you will be ready to play again!

Pairing Instructions

Disconnect the Headset charging cable if it is currently plugged in and power the headset OFF. If it is on, hold the Power Button on the right ear cup for five seconds, at which point you will hear a voice prompt announce "Powering Off".

Insert a paperclip (or something similar) into the pinhole on the Transmitter to press the Pair Button, until the Transmitter's Connection Status LED flashes rapidly.

Note: the Pair Button on the Transmitter is recessed in a pinhole to prevent accidental operation. Do not use an object with a sharp, pointed end to press the Pair Button.

Press and hold the Power Button on the Headset until the Headset's Power LED flashes rapidly. You will hear a voice prompt announce "Powering On", then "Pairing Headset".

After around 10 seconds, the Connection Status LED on the Transmitter and the Power LED on the Headset will turn a solid green. You will also hear a "Headset Paired" voice prompt to confirm that the pairing process was successful.

If you are having any difficulty pairing your headset and transmitter, please contact our Support Team for additional assistance.

Many of our headsets come with removable/replaceable ear cushions. For some models, the serial number is located under the ear cushion itself.

To replace those ear cushions, or to locate and identify the serial number for some models, you'll need to first remove the ear cushion themselves.

Below you'll find instructions on how to remove and replace your headset's ear cushions.

You may also want to refer to the instructions for the ProSpecs Glasses Relief System on the Elite Pro and Elite Pro PC Edition.

HOW TO REMOVE THE EAR PADS:

The ear pads on our headsets are designed to be removable and replaceable. Depending on the use, for hygiene reasons, we recommend that you replace them every three months or so. They connect with a ring of cloth over a plastic "lip" on the main earpiece. To remove an ear pad, start by pulling the ear pad straight up using your thumb.

Once you've released the cloth from the lip on top, pull the ear pad straight back and it should slip right off.

Some of the ear pads will feel tight around that plastic lip. Don't worry though; the material can stretch enough to add and remove the ear pads without tearing the fabric so long as you exercise a little bit of caution.

HOW TO REPLACE THE EAR PADS:

To put the ear pad back in place, you should first line up the cloth on one side of the ear pad by just sliding the ear pad up. The cloth should slip into the groove or over the lip pretty easily.

Once you have the lip part of the way on, you can just slip a finger around the cloth ring to slide it all into the plastic groove

If it is almost all in place, but you are having trouble with just that last little bit, try gently rotating the ear pad. This will usually pull everything into place.

On some of our headsets, you may need to pull the cloth out on top to get it in place. Just like with removing the ear pad, don't worry; the material will stretch enough to get it on without tearing.