Unifonic FAQs

Interactive communication allows you to create inbound campaigns or allows your audience to reply to your messages.

Getting Started

In order to start your interactive communication, you need to enable the feature on your account. Afterwards you can define a keyword on a free shared number to receive messages matching your keywords, or you can get a dedicated short or long number. A dedicated number belongs to only one account and your audience can send or reply any message directly to your number.

Inbox

Your inbox will show you your active shared or dedicated numbers along with all received messages. Within your inbox screen you can select your interactive number, manage your folders, keywords and reply rules.

Add keyword

To create a new folder click create folder, add folder name then click on save.

Keywords Management

You can create keywords to manage your incoming messages and reply rules. If you are using a shared number, you must create a keyword for your incoming message, you can create up to five free keywords. If you have a dedicated numbers you can receive any text message to your number without creating keywords, but you can use keywords to manage your inbound campaigns or perform special actions upon receiving a message.

By creating keywords, you can manage auto replies and actions can be triggered when a new message containing the keyword is received

Auto Reply: An automatic reply can be fired once a message containing a special keyword is received

Web hook: Messages can be pushed to a URL on your server

To add new keyword:

Click on " Manage "

Click on button

Select the number to relate the keyword with.

Select the folder to show the message in. By default all your incoming messages will be shown in your "Default" folder

Select message keyword rule as below

Is: The whole received text message is the same as the keyword.

Starts with : The received text message begins with the keyword

Contains: The received text message contains the keyword anywhere of the text body.

Any : means that you want to perform an action for all text massages

Is Arabic: The received message language is Arabic.

Is English:The received message language is English.

Above rules are available for dedicated numbers, while only the "Is" rule is available for the shared number.

Add keyword text.

Create action: Set the action to be triggered once a message related to the created keyword is received

Send response : Set an auto reply to send back to the user (ex:You have been successfully registered )

Note: you can set any Sender ID for your response action

Webhook : A "user-defined HTTP callbacks" can be triggered when an event occurs, the web interfacemakes an HTTP request to the URI configured for the webhook, This can be configured as below :

URL: Defines the source that you want to make the callback to for example www.google.com

Parameters :Set the parameters that the source takes for example https://www.google.jo/search?q=hello&oq=hello then your parameters that you have to set are q and oq

Request Type :Defines the http callback methods, it can be either [Post: Requests data from a specified resource] or [Get: Submits data to be processed to a specified resource]

Resource Number: Enter your purchase number for example 70001

Go to Forgot Password,add your email to send you an email with the verification link. Follow the link to reset your password.

Select your preferralmethod to reset your password either by emial or text message, a reset email or text message will be sent to you to reset your password

Unifonic Excel plug-in allows you to send personalized text messages directly from Microsoft EXCEL without the need toupload your contacts and send messages from the web

How to Install Excel Plug-in?

To install Excel Plugin, go to Plug-Ins screenand click on Download Setup.

How to use Excel Plug-in?

After successfully installing theExcel plug-in, a menu and command bar will be added to Microsoft EXCEL.

Click on Unifonicicon to open the plugin.

Enter your Unifonic account username and password.

A Send SMS window will pop up containing the below:

A - Sender ID: A drop down list with all your approved Sender IDs, where you can select the Sender ID to send the message from.

B - Balance: Your current account balance. To add balance click on Add Balance to be directed to store page so you can add credit.

C - Recipients: A drop down list showing your sheet columns, select the column that contains the numbers you want to send messages to. Check Has a header, if your sheet contains a header.

D - Message Body: Type the message you need in this area to be sent to the recipients numbers.

Select Template: you can select one of your already saved templates to be sent. You can edit the template name and message, delete template, or add new template

Save as Template: You can save a message that you have typed on the message body or type it in the save template dialog box.

E - Personalize your message: Make your messages personalized by adding variable entry to your message. You can add any data that you already had added in the sheet.

F - Remove Duplicate: You can check the selected recipients column for duplicate and remove them.

G - Schedule this message: You can select date and time you want to send the message at.

H - Preview: This will allow you to check the message before confirm the sending. In the preview window you can add one recipient number to send test message before sending the message to all recipients.

5. After you set your message click on Send button to start sending the message.

6. A live sending pop-up message will appear in which it will show you the total number of recipients that the message will be sent to, the number of rejected messages, and the number of excluded numbers.

7. After sending is complete, a summary message will appear with the final total number of sent message.

Notes

Excel plug-in is only available in English.

Excel plug-in supports Excel Version 2010, and 2013.

To be able to use theExcelPlug-in, you must have an active account on Unifonicplatform; and valid balance to send text messages

All recipients cells should be filled, a warning will appear to fill the cells.

A warning message will appear if you tried to close the live sending message. Confirm deleting the window will stop the remaining messages that were not sent yet.

to send personalized messages make sure all your cells are filled; a warning message will appear to warn you if you want to fill the cells before confirm the sending.

Troubleshoot with Excel

In case that Excel has disabled the plugin and you couldnt see Unifoniccommand icon, please follow the below steps:

Open the excel file.

Go to file and select options

Click on add-ins.

At the bottom you will find a selection named Manage, select option Disabled Items and then click Go.

Choose UnifonicExcel Plugin and then click on Enable.

Then again from the manage selection choose COM Add-ins.

Select UnifonicExcel Plugin and then click OK.

Wait few seconds and then Unifoniccommand icon will reappear.

The reason for not receiving activation code is often for not writing mobile number correctly, if you are sure that your wrote the number correctly try to Resend your activation code.

If you still did not receive the code contact us at [email protected]

A unit is the sum of characters that represent the message unit you will be charged for, one unit is equivalent to 160 English characters or 70 Unicode characters. A message can be a group of concatenated units.

Your recipient will be charged by their carriers according to carriers pricing terms

No! your account does not have an expiry date.

Yes! we provide to new users after registration 1$ balance to be used with the basic plan to test sending..

When connecting to Unifonic through an SMPP client, we provide you with standardDLR Codes on DLR enabled connectionsas follow:

Status Number

Status

Explanation

0

SCHEDULED

The message is scheduled for later sending.

1

ENROUTE

The message is enroute.

2

DELIVERED

The message was successfully delivered.

3

EXPIRED

The SMSC was unable to deliver the message in a specified amount of time.For instance when the phone was turned off.

4

DELETED

The message was deleted.

5

UNDELIVERABLE

The SMS was unable to deliver the message.For instance, when the number does not exist.

6

ACCEPTED

The SMS was accepted and will be send.

7

UNKNOWN

Unknown error occured.

8

REJECTED

The message was rejected.The provider could have blocked phonenumbers in this range.

9

SKIPPED

The message was skipped

You can validate if the mobile number is reachable or not by using the Number Insight, this way you will never reach out to numbers who can't communicate. Number Insightcan save time and cost by calling or sending messages to active numbers only and ensure your message will be delivered to active numbers.

Email toSMS is a quick and easy way to send messages through emails with no need to login to apps or websites. To be able to use Email toSMS you must have an active account on Unifonicplatform and to create anEmail to SMS app

How to start using Email 2 SMS?

After the feature is activated, you need to go to the Dev. tools page and create a new app to get your account sending code that will allow you to send messages through emails.

You can restrict your account to only allow a specified email(s) to use this feature.

@web.unifonic.com

How to start sending using Email 2 SMS?

You can send through your email to recipient(s) number, or to a group.

How to send to contact(s):

Open your Email and click on new message.

A specific formula must be added as shown below:

To: this field will include the recipient(s) number.

Example: you want to send to your friend in the UK, the format in TO field will be as follow:

[email protected]

Sending to multi numbers should be separated by #.

Subject: to be added in the same order as shown below (with no space):

send+sender ID+sending code

Example: send+Test+cc12345

Message Body: this field will contain your desired message.

Clicks send, and your message will reach the server to send it to the receiver.

You will receive an email with the message status.

How to send to group:

To send to a group, you must create a group first on your [Audience] page.

Open your Email and click on new message.

A specific formula must be added as shown below:

To: this field will include the group name.

Example: you want to send to one of your groups that are already added on Unifonic software, the format in TO field will be as follow:

Mygroup

The group name must be exactly like the group name created on your account.

Subject: to be added in the same order as shown below (with no space):

sendgroup+sender name+sending code

Example: sendgroup+Test+cc12345

Message Body: this field will contain your desired message.

Clicks send, and your message will reach the server to send it to receiver.

You will receive an email with the message(s) status.

Status Response:

Below you will find the returned status that you will receive one of them after sending the email.

Invalid user

The account that you are trying to send from it is not active.

Unauthorized service

The Email 2 SMS feature is not activated on your account.

Unauthorized email

The email used is not allowed to send. This email is not added to the restricted email(s).

Invalid code

The sending code used is incorrect.

Wrong format

The subject format is incorrect

Messages status

Will send you the successfully sent messages IDs, cost, total units. Rejected numbers.

Recommended policies to be followed

Character Encoding: System supports UTF-8 encoding so all encodings of characters are read and identified through our system.

Sending to multi numbers should be separated by #.

Attachments: Any images, files or attachments will be automatically ignored by the system.

Yes! Go to Accounts Management page and click on "Action Log" button, a sheet will be downloaded with all the shared units action that you shared with each subaccount with the shared date.

Contact our support team, and give us any indication to your account such as - mobile number or sender ID.

[email protected]

Unifonic Platform Update to Accommodate the

New CITC Regulations

There is new CITC regulation to manage SMS marketing campaignsforced companies, including your's, to add the letters"AD" at the end of the sender ID used for sending the marketing campaigns.

To assure smooth complianceto the new regulations, we have added some changes to the way we manage sender IDs so that we will help you in executingmarketing campaigns without service interruption.

To accommodate the change,Unifonicplatform will be adding the letters "AD" at the end of each sender ID in campaigns targeting Saudi clients that do not comply with the new regulation according to the followingspecifications:

If the sender is equalor less than 8 letters long, the letters "AD" will be added automatically to the end of the sender.

If the sender is more than 8 letters long, Allletters after the 8th letter will be replaced automatically with the letters "AD".

Messagessent usinga numeric sender will be rejected.

Marketing messages will be paused at10 PMSaudi time and will resume automatically again at7 AM.

If you believe that this change will impact your campaigns, you may login to your account and request new senders, or simply contact our support team atand requestnew senders.

Summary of the new regulations are listed below:

Marketing messages should include the letter "AD" at the end of the used sender ID.

Numeric sender IDs are not allowed.

Don't work with unlicensed resellers.

There will be no changes on the sender IDs used for sending OTP, notifications or alerting messages.

It is allowed to send marketing campaigns between7 AM to 10 PMonly.

UnifonicREST API is a multi channel API that support sending and scheduling text messaging, making voice calls, sending emails, verifying number and retrieving account details. To see a full list of available methods and take a look of the technical description of each methods please visit API Doc

Menu path: APPS IDPurpose: This module allows the user to connect your apps directly with Unifonic Communication Cloud using REST and SMPP API. Where you can integrate your apps to send text messages around the world. And also inquire meta-data about your account, text messages, and usage.Figure 8-1: Applications ListThe administrator may filter the display of all defined applications added to the system by using the Filter function; on top of the left corner. As seen in (Figure 8-2), click the Filter function and pick the type of application you would like to display from the list. Click Enter to display and view the type of applications you have just filtered.Figure 8-2: Filtering the display of ApplicationsTo start adding and defining new APPS ID, click New and you will get a new Application (Figure 8-3) where you can enter the required information (any field with *) for the user Figure 8-3: New Application Information / HTTPHTTP APISelect the API Type from the picklist based on your business Need (HTTP or SMPP). By default, the system displays the HTTP type. Enter the APP Nameand Description. Select the Default Sender Name from the picklist. Click Save & Close to complete the definition of the new APP. To cancel the operation and go back to the default page, click Cancel. After creation; the defined new App will be displayed along with it Appsid. You will be able to edit or delete the App info You can edit or delete the App by clicking the checkbox beside the desired application and click Edit or Delete (Figure 8-4)Figure 8-4: HTTP Application / EditEdit HTTP Application (Figure 8-4). The user can edit the app information, view Apps id and regenerate the Appsid by clicking the Regenerate ID link.SMPP APISelect the API Type from the picklist based on your business Need (HTTP or SMPP). (Figure 8-5)Figure 8-5: New Application Information / SMPPEnter the APP Nameand Description. Select the Default Sender Name from the picklist. Select the Bind Type from the picklist Click Save & Close to complete the definition of the new APP. To cancel the operation and go back to the default page, click Cancel. After creation; the defined new App will be displayed along with it system ID. You will be able to edit or delete the App info You can edit or delete the App by clicking the checkbox beside the desired application and click Edit or Delete (Figure 8-6)Figure 8-6: SMPP Application / EditEdit SMPP Application (Figure 8-6). The user can edit the app information, view System ID, Host, Port, and Password.

We charge a per-minute rate for calls, and a per-message rate for text message and amonthly or yearly ratesfor numbers, plans or Add-ons.

Other features likenumber checkeris billed at $ 0.03 per check, and Instant messages is billed at 35% plus normal message.

For more details about destination pricing for text messages, download pricing list

Yes! go to Audience, click on import icon

When importing keep in mind the following notes:

The imported file should only be in Excel format.

The first column to be your audience mobile numbers

The columns order should be as the sample sheet that you can download it from the import form. Download sample file.

Uploading the contacts may take a while, and a progress bar will appear. A notification will be sent to you to inform you once the uploading is done with the total number of successfully uploaded contacts.

Send Your first Text Message

Communicate with your targeted audience through text messages. Unifoniccould communication provides various methods for sending text messages such as

Web interface: Send Text messages campaigns from the web to your end users handsets.

Excel plug-in: Send personalized text messages directly from Microsoft EXCEL without the need toupload your contacts and send messages from the web. See Excel Plug-in help guide for more details

Email to SMS: Quick and easy way to send messages through emails with no need to login to apps or websites. See Email to SMS help guide for more details.

API's: We have created SMPP, REST API, and SDK's libraries to help you connect your application. Check API Doc to see how you can write and test your applications.

In this article, we will take you through sending a message to your recipients from Unifoniccloud web interface.

Login to your Unifonicaccount, and navigate to Send Message screen under text messages in the main menu.

Account Information

Step 1: Select your sender ID (the name your message will be sent from). Your default sender ID is your registered mobile number, but you can change it any time under Request Sender ID or by going to Message Preference, to know more about sender IDs See details.

Step 2: Define your recipients. Your recipients' field content can be mobile numbers, your created audience (contact or group name), or a file.

Numbers: To send to many mobile numbers enter mobile numbers separated by commas, you can add up to 100 numbers.

Audience: Start typing your contact or group name already created in your Audience

File: Import numbers from a file. File extension should be .xls, .xlsx, .CSV or .txt. For an Excel file it should contain one column only of recipients' numbers, with no header and the maximum number of rows is 50,000. A contact number must be in international format, example (4452023498).

Step 3: Enter your message body. Text message support Unicode characters and a counter will show you the count of your characters and units. Length for Unicode (Arabic) message unit is 70 characters for the first unit, 63 for the second and 66 for the rest concatenated units. You can send up to 10 concatenated messages units. Maximum Length for English message is 160 characters for the first unit,145 characters for the second and 152 for the rest concatenated units. You can send up to 10 concatenated messages units.

If you are sending a message to a created contact or group in your audience, you can personalize your message by adding one of the placeholders in the body of the message. This will let you include your recipients' personal information in the body of the message, without the need to rewrite the message each time; all you need to do is replace that information with a placeholder.

Example: It will be very time consuming to send the same message with different first name and email address 50 people as below

Instead, you can personalize your message by adding one of the available placeholders so the message will include the personal information for each individual contact.

Step 4: You can optionally schedule your message to be sent at a specific time and choose how frequent that message is to be sent. Schedule your messages by ticking the Schedule this message option and fill in your schedule details

Repeats: You can repeat your message every day, week, month and year or Never if the message is meant to be sent only one time.

Scheduled Date: set the date to send your message in. Start and end date if you want to repeat your message.

Time: Set the time to send your message in. You can set your account time zone from your .

Repeat On: If you choose to repeat the message every week, here you can choose on which weekday! If you choose to repeat it every month, then here you can choose which month day! And if you choose to repeat it every year, then here you can choose on which month and day.

Step 5: Click the "Create" button to send your message. Your message will be validated to be sent; validation will consider your balance, recipients' numbers format and message content. You will get a success message and your text message will be sent or scheduled successfully, or your message will be rejected providing the rejection reason.

Out Box

You can monitor your created web text messages on a real-time basis, whether sent directly or scheduled in your outbox with the current message status.

Outbox will list all created messages in the web interface only (Messages sent through APIs will not be listed) and show its current status as:

Scheduled: a message that is planned to be sent in a specific time.

Completed: a message that was successfully processed and entered the sending queue. You can know the number of recipients:

Who successfully the system sent a message to (Sent).

Who was failed to send a message to (Failed) such as "Insufficient Fund" reason in case of sending campaign has been completed with having insufficient fund.

Processing: Under processing message, applies on big data campaign that is being currently processed.

Rejected: A message that was rejected.

Paused: A message that was paused in case:

You have paused the campaign when it was in processing.

The campaign is sent in the period of "Stop Sending" that has defined in Messaging Preference page.

During the stop sending period for the Saudi Arabia Spam regulations.

It corresponds to the action that you can perform on the sent campaign included:

Resume Sending: which enable you to resume sending messages to the recipients who did not receive messages due to the pending reasons.

View Detailed Report: which enable you to download the Campaign report as a zip file.

Batch Sending

Your uploaded file can contain up to one million numbers. For big campaigns data, messages will be divided into batches to be entered to the sending queue. The campaign status will be shown as "Processing" where you can pause the remaining messages that have not yet entered the sending queue. When the campaign is completed, you will get a notification alert informing you that the sending had completed.

Checking your numbers will help to validate if the mobile number is reachable or not, this way you will never reach out to numbers who can't communicate. Save time and cost by calling or sending messages to active numbers only and ensure your message will be delivered to real people.

Number Checker validates if the number is reachable or not according to ourdelivery history. You will not be charged for unknown results due to no available history or wrong number formats.

Getting Started

Number checker is available through our web interface and REST API, decide which method you would like to use to check your numbers.

Number checker through the web interface

Log in to your account

Go to Number Insight under the audience group

In the number checker screen, you will be able to check number reachability, or up to 10,000 numbers by uploading a file. Enter the mobile number or upload a file and click the check button, after processing is done the result will be displayed to you.

REST API Documentation

If you have uploaded a file, you will get the result in a .csv file; download the file to check the numbers status.

Number Checker through REST API

Send a request via REST APIs includes a recipient mobile number; our REST API will automatically check the reachability of the number

Check for more details.

Unifonicprovides two options for payments; Credit Card or Bank Transfer with no extra cost.

If your payment has been carried out using the bank transfer option, your order will be approved once we received your payment. Make sure to attach your payment slip so your order will be approved. However, if your payment has been issued using Credit Card, your payment will be approved within seconds.

You can personalize your messages to send customers specific information. We provide you with two methods to send custom messages campaign

Send Message page

Enables you to apply your audience data created in your groups. To send personalized message from the web interface follow these steps:

Create a group and fill your contacts

Go to send message; select the group name you want to send the message to.

Write down the message body and add the personalized fields from "Get personal "tags

Example: If you wish to send a personalized message to 50 people; you can personalize your message by adding a one of the available personalized fields so the message will include the personal information for each individual contact.

Excel Plug-in help guide

File to SMS

Through File to SMS page you can send different message to each recipient number from different sender IDs.

How to use it?

- Upload excel file that contains three columns. The first one is the Sender ID, the second is the recipient's number, and the third is the message body (in that order). You can download the sample file from the file to SMS page.

- If you wishes to use the same sender ID to all messages; select the sender ID from the drop down list, then upload the excel file in which will contains the recipients and the message body for each message.

Excel Plug-in

Excel plug-in allows you to send general or personalized text messages directly from Microsoft EXCEL without the need to upload your contacts and send messages from the web. To check how to install and use it check

Unifonicempowers organizations of all sizes to communicate with their customers through mobile messaging, mobile applications, social media and digital channels. Since 2006 and through 9 offices, Unifonichas proudly enabled clients from different industries in 20 countries to grow their business and have a meaningful communication with their audience.

We deliver one of the best mobile messaging solutions that have served many clients around the world, government, medium and small business customers and applications.

With a mission to empower you to communicate digitally and because we constantly pursue to deliver the best, we would like to introduce UnifonicCloud Communication.

Built with user experience in mind, we have created a beautiful and functional web interface, so you can easily create campaigns, connect your apps, top up balance, view reports, get notifications and clear account balances and much more. We are confident that you are going to enjoy using our cloud communication and it will change the way you communicate!

UnifonicModules

Unifonicplatform is stable, fast and flexible. Supported by heavy-duty servers, the uptime is 99.97%. It is veryeasy to set up and equipped with tons of features you have always wished for!

Text message campaign: Send web to text messages campaign, and monitor your created messages. Resend, pause or resume campaignsending from your outbox.

Make a voice call:upload your audio file to make a voice call, or enter your text message to make a text to speech call.

Advanced reporting and analytics: Dashboard quick summary stats forthe most important metrics. You can check the messages report to see detailed states for the delivery reports, total cost, and subaccounts engagement. All are shown in easy-to-read graphs and tables where you can break down to extra levels or export messages log if required.

Interactive messaging and keywords management: Create inbound campaigns or allow your audience to reply to your messages to a dedicated number. Automate your replies based on created keywords.

API's and Developer's tools: SMPP and Restful API's, email to SMS and SDK's libraries.

Sub Accounts and Permissions Control: Manage your subaccounts usage. Custom your audience, balance, packages and sender ID's sharing settings and control subaccounts permissions.

White labeling: custom brand site look and feel, change your domain URL and brand logo.

Balance and Extra Add-ons:Top-up your accountand unlock advanced features such as DLR, Subaccount and more.With account balance you are not restricted to only sending text messages, you can make phone calls, validate your database, active two-factor authentication and much more!

Billing Info & Statements: Clear account balances, monthly invoices, and low balance reminders. Set a low balance threshold reminder so you know that your balance is about to end and need to be charged.

Two-factor authentication: verify users phone numbers during sign-ups or secured logins.

Number Checker: Know which numbers are active and eliminate the inactive ones.

Account settings:Set your account preferences such as time zone, currency settings and text messages sender ID's

Audience management: Manage your contacts in groups, import contacts. send message to a contact or a group

Notifications: get notified of activities once they occur. Get notified when your contacts file been uploaded, your campaign got sent or when your sender ID is approved.

Create your account and start communicating with your audience.

Instant Messages help you reach your audience within seconds. Instant Message will be useful in case of emergencies or notification messages such as One Time Passwords.

Key features

Fast routing:Priority sending for instant messages over other messages

SLAs:Strict adherence to Service Level Agreements (SLA),

REST API, SMPP:Easy-to-use API's to start sending instant messages.

How to SendInstant Message?

To start sending Instant Message, do the following

Go to Dev. Tools and create your App.

In the edit App page you can find a check box labeled Instant Message; when checked all your app messages will be sent with high priority.

Alternatively, you can specify a unique message to be Instant in your REST APP by adding the parameter Priority: High in the Send API to mark the message as high priority. See Docs for more details

You can check the status of your sent messages in Reports screen. The messaging statuses provided are as follow:

Queued

Means that the message is currently being processed for sending

Rejected

Means that the message is rejected from platform for one of the following reasons: wrong number format, unsupported destination, inappropriate content in message body, sender ID is blocked on the required destinations, message body exceeded limit or you don't have enough balance in your wallet or enough units in your pre-paid package or your package destination doesnt include the required destination. Rejection reason would be shown when you send a message and you will never be charged for a rejected message.

Sent

Means that the message has been successfully sent to the networks, and the network will process the message to be sent to recipients handsets

Failed

Means that the messages were failed to be sent by Unifonic Software. You will never be charged for a failed message

Delivery Status (DLR) can be enabled on you account by contacting our support team. DLR status is received from mobile networks as below:

Sent

Means that the network sent your message successfully to recipient.

Enroute

Means that the message still pending to be sent to the recipient by the network.

Delivered

Means that the message was delivered successfully to the recipient.

Expired

Means that the message was sent several times with no delivery and the sending process time was expired.

Deleted

Means that the message was deleted by the network.

Undeliverable

Means that the network was unable to send the message to the recipient. This happens when the network encounters:

Inactive or unidentified or untraceable destination mobile number

Mobile handset memory or inbox full

Not enabled to receive a text message

Message is duplicated

Accepted

Means that the message was accepted by the network to be sent.

Unknown

Means that the status is unknown by the network.

Rejected

Means that the message was rejected by the network.

Please consider these general notes regard your messages statuses

Message status "Queued" is only temporary status. They eventually would move to "Sent", "Delivered", "Expired", or "Undelivered" depending if the DLR feature is activated on your account or not.

You are charged for all message statuses except for"Rejected" and "Failed". The reason being that the infrastructure is taken up for trying to deliver your text messages.

To ensure your text messages being "Sent", Unifonicuses multiple Networks and Gateways to deliver messages but it could always happen that a certain network could get blocked without prior notice. In such cases we will immediately work on routing to other network.

To avoid your text messages being "Rejected" by Unifonic, please make sure of the following:

You entered your destination in the correct format.

You are sending to a supported destination

You message body doesnt include any inappropriate content

Your sender ID is not blocked on the required destinations

Your message body doesnt exceeded limit. Maximum message limit

You have enough balance in your wallet or enough units in your pre-paid package or your package destination include the required destination.

Not all destinations support delivery receipts while. Please refer to our Daily Delivery Ratio for more details.

Any stack of web software works, as long as it can receive an HTTP request and respond with valid XML. We have helper documents that make common tasks easy in PHP, Python, Ruby, .NET, Java, Apex, and C#. Check our API Doc for more details

Here wewill show a few steps on how to check your balance with all the details and get your balance report.

After login into your registered account click on the small share icon behind your name on the up-right corner of the page and choose Account usage.

This page will appear to you:

As you saw page contains three sections.

First section: will show you your current balance and you can also download your balance report by click on Balance Log

Second section: if you have purchased one of our SMS packages here will show remaining balance and if its valid till date or expired.

Third section: Here you will see the features you have activated and if its valid for date or lifetime.

Communicate with your targeted audience through voice calls. Unifonicprovides various methods for making voice calls as:

Web interface: Call your end users handsets and create voice calls campaigns directly from the web.

API's and SDK's: Connect your REST API and connect your application. Check API Doc to see how you can write and test your applications.

Make a call from web interface

In this article we will take you through sending voice calls to your recipients from Unifonicweb interface.

Login to your Unifonicaccount, and navigate to Make Call screen under Voice in the main menu.

Audience

Step 1:Define your recipients. Your recipient can be mobile numbers, your created audience (contact or group name), or uploading numbers file.

Numbers: To send to many mobile numbers enter mobile numbers separated by commas, you can add up to 100 numbers.

Audience: Start typing your contact or group name already created in your

File: Import numbers from a file. File extension should be .xls, .xlsx, .CSV or .txt. For an Excel file it should contain one column only of recipients' numbers, with no header and the maximum number of rows is 50,000. A contact number must be in international format, example (4452023498).

Step 2: Add voice call content

Upload audio file, upload only one audio file per voice call with maximum size 2 mbs . Allowed file types are .WAV AND .MP3

Text to speech call, convert text into speech. Text to Speech calls supports English and Arabic languages.

Creating sub-accounts is the perfect way for businesses with multiple departments or users to manage usage and balance.

From your parent account, you can customize sub accounts exactly the way you want them and manage accounts permissions

To create a sub account, you will first need to enable the feature from the store to activate the Sub-Account feature. Once you have enabled the Sub-Account feature, you will be able to manage your child accounts ; you can add an unlimited number of subaccounts with no limitation.

Accounts Management

To create a new sub-account, go to Add-account and enter account details for your child account.

It is important to note that the username on each sub-account is an individual email, and will be used to log in and access the account. An activation email will be sent to the sub-account email containing the password and an activation code will be sent to the sub-account mobile number, the activation code is required to verify the created sub account.

A newly created sub account will have a 0 balance, you can set a specific amount to be transferred from your wallet to your sub-account wallet, or you can share your balance to allow your sub-account to use it. You can also transfer balance back to your parent account anytime.

Permissions Control

Sub-accountPrivileges

To manage your sub-accounts privileges, check the action you want to permit your sub-account to use when you create or edit a sub account.

Add Sender ID's: Allows the sub-account to add a new Sender ID, the sub-account default Sender ID is the registered mobile number.

API Apps: Allows the sub-account to create or edit an API application.

Manage Audience: Allows the sub-account to add new groups and contacts.

Interactive Messages: Allows the sub-account to check incoming messages, manage keywords and reply rules.

Billing & Payments: Allows the sub-account to access the parent account billing information such as payments history and monthly invoices, in addition to access the store to upgrade plan, add balance or add an extra add-on on behalf of the parent account.

Sharing Settings

A parent account can view all resources related to sub-accounts such as Sender ID's, Audience groups, and pre-paid packages, while a subaccount will not be able to view resources related to other accounts unless it is shared by the parent account. Available sharing settings are:

Only Me: The resource can be viewed and accessed only by the parent account.

Public: The resource can be viewed and used by parent and all sub-accounts.

Custom: The parent can share a resource with specific sub-account, with specific customization such as edit privilege.

Balance and Units Sharing

In the balance section, the parent account can share with your sub-accounts credit or units.

1. Balance sharing:

The parent account has two options to:

Transfer balance: the parent can share a specific amount of the account to the sub-account. The amount should not exceed the parent account current balance.

Transfer back: the parent can transfer back the remaining balance shared with the subaccount at any time.

2. Units Sharing:

Parent account can share package units; sharing settings is "Only Me" by default meaning that only the parent account can use it. Public package means that all accounts can use the same package with no units' limitation and the custom share allows the parent to share a defined number of units with specific sub-accounts.

The parent has two options to share units with the sub-account:

First Option:

After the subaccount is created, click on the account name.

Scroll down to the balance section Units and Packages.

Select the package you wish to share the units from.

Add the number of units, then click on Save.

Second Option:

Go to Account Usage, and click the sharing icon for the package

Define the sub-account by writing down the sub-account name

Define a number of units to share

Click on share

The parent accountcan'tuse the shared units with a sub-account; the parent can at any time remove the remaining units from the sub-account.

Sub-accounts Usage

Parent account can view the usage of all sub-accounts in the reports, to view the logs for a specific sub-account filter reports according to the required sub-account.

The detailed report can also be grouped by subaccounts by adding the "Account" column to the report as shown below

Sub Accounts Details

In the page, the parent account can export two types of reports about the sub-accounts:

Sub-accounts details: in which all accounts details will be exported; name, email, mobile number, status, sharing balance, remaining balance, and remaining units.

Action log: the action log will show every credit transaction has been taken; either its for sharing balance or units.

Menu path: My PackagesPurpose: This module gives the user the ability to view his purchased SMS packages along with their usability and validation.Figure 6-1: My PackagesList of all Purchased Packages (Figure 4-1) which appears the following information for each package; Package Name, Package Total Units, Package Remaining Units, Number of Used Units from the Package, Expiry Date, and Status of the package (Valid or Expired). In addition; Number of purchased packages appears as well.

Menu path: Main Screen / Top - RightPurpose: This part views your account current balance in U.S.Dollar in order to be on spot familiar with your account balance.

Menu path: Sender NamesPurpose: This module gives the admin user the ability to manage sender names by viewing & defining new sender names, set as default, and Activate/Inactivate sender namesFigure 7-1: Sender NamesThe administrator may filter the display of all sender names added to the system by using the Filter function; on top of the left corner. As seen in (Figure 7-1), click the Filter function and pick the name of sender names you would like to display from the list. Click Enter to display and view the type of users you have just filtered.Figure 7-2: Filtering the display of sender namesTo start adding and defining new sender name, click New and you will get a new user page (Figure 7-3) where you can enter the required information (any field with *) for the sender nameFigure 7-3: New sender name/ InformationEnter the Sender Name this is a unique value that cannot be repeated, Pick Yes if you want to consider this sender name as your default Sender Name. Click Save & Close to complete the definition of the new sender name. To cancel the operation and go back to the default page, click Cancel. Upon Saving the sender-defined sender name, then a request will be sent to Unifonic Support Team in order to review the request. Meanwhile, the sender name status will be Processing. The Unifonic support team will check if the requested sender name is meeting the acceptance criteria, and update the status of the sender name by Accepted or Rejected

Not receiving DLR status for a message might be for the following reasons:

The DLR feature is not supported by your plan. Please contact support team to activate it.

There might be delay for receiving the DLR status from the networks.

The message destination is not supported for DLR statues. Check Daily Delivery Ratio list to see destinations that supports DLR

In this fast-paced, exciting age of Information Technology, every organization eagerly strives to make sure that all running system are integrated with each other. The aim is to provide a proper and single way of communication with the client based on his variety of interaction with the organization and to conduct real-time of carrying out the casual messaging transaction, raise the organization benefits and offer customers faster and superior services.Communication Cloud is simply the process of managing the communication digitally with your clients based on their interaction with your organization systems and tracking the status and consumption of this communication.The core of the communication mechanism lies in the integration with your systems in a variety of programming languages to carry out communication message details to the end client. The presence of this communication is crucial in verifying the succession of client interaction with the organization.Unifonic Inc proudly offers its dynamic groundbreaking solution: UNIFONIC COMMUNICATION CLOUD, the Communication system that confirms your presence on-front of your clients. It uses computing clouding equipment and communication infrastructure to move information more efficiently between organizations and end clients within on-spot communications.For all that; you are right if you think that UNIFONIC COMMUNICATION CLOUD has a new logical style that bears no resemblance to any other business application you have ever seen.

This user manual is intended to help you as a system user to better understand the using of the Unifonic COMMUNICATION CLOUD system, abbreviated to UNIFONIC COMMUNICATION CLOUD. This software is developed by Unifonic and this UNIFONIC COMMUNICATION CLOUD User's Manual is a reserved copyright of Unifonic Inc.This manual is targeted to the end user to guide him/her through a fully detailed explanation on how to set up the integration with other systems and tracking the communication traffic of the UNIFONIC COMMUNICATION CLOUD.In this manual, the reporting and integration sections of the system are presented to you in a comfortable style that saves you time and effort to comprehend and fathom the usage pillars and main concepts and absorb the information smoothly and easily.This manual is provided with stylish details, associated with actual UNIFONIC COMMUNICATION CLOUD screen images.We assure you that you can now rest! This manual will eliminate concerns related to any operational discomforts that you may encounter while working with the UNIFONIC COMMUNICATION CLOUD.

1-1 Running UNIFONIC COMMUNICATION CLOUDGet ready to start! You must first log in to the application. To do so, type the URL cloud.unifonic.com in the address bar. You will get the login window (Figure 1-1). Enter the Username and Password assigned to you by the system administrator. Note: The user is either privileged to change the password or keep the one assigned to him according to the rules of the policy that is set from the Security system and defined and controlled by the system administrator. www.cloud.unifonic.com Figure 1-1: UNIFONIC COMMUNICATION CLOUD Log-in Enter the User Name/email and Password. Press Enter from the keyboard or click the designated button as shown in the figure above.An error message (Figure 1-2) will appear at the top right of the Login page if the username and/ or password were entered incorrectly. In such case you need to repeat the action of entering the proper username and password after you empty the entry fields. Figure 1-2: Error Message Note: To avoid such problems while logging in, you need to pay attention to the following:

Key the username and password properly as assigned to you by the administrator.

Make sure your password is valid.

Make sure that the account is active.

You can pass the logging page for future access to the system from the same workstation by clicking Keep me Logged In checkbox In case you have forgotten the password then you can click Forget your Password? And enter your Email to send the instructions of Resting password (Figure 1-3) Figure 1-3: Reset Password1-2 UNIFONIC COMMUNICATION CLOUD Home PageUNIFONIC COMMUNICATION CLOUD is launched as a cloud web application from the Internet browser. Type-in or paste it in the address bar of your Internet browser. If you already have a shortcut of the system placed on your desktop, use it to run the system by double clicking the icon and follow the same steps to log in. You can add the URL of the system to your Internet browser favorites list in order to cut the way short and pick it from there every time you wish to log into the system. The first page that will be displayed for you after logging into the system is the Report Page, which is the main page.

The UNIFONIC COMMUNICATION CLOUD Report module, using a rich reporting system, enables the user to generate comprehensive reports that would assist him/her in acquiring information, in generous, about all sent messages, and give him/her summary information about the messages volume based on specific grouping criteria. The user may output the reports in the suitable format that appeals to his/her desire; displayed to the user in form of softcopy in form of Excel sheet.

2.1 Traffic ReportMenu path: Reports/ Traffic ReportPurpose: This report provides the user with full information of the sent messages along with the volume of those messages based on several business criteria.Figure 2-1: Traffic Report Page The Traffic Report (Figure 2-1). In order to refine the report's results to your desire, you can select the following criteria; Select the sender name, Messages Source, Messages Status, and Operator from the available pick lists. Enter the Message content, Recipient Number. Select the message's date From-To from the available calendar that will be activated once you click the Calendar icon Click on Generate to view the report results that are categorized into two tabs; Summary and detailed. To clear the entry fields, click on Reset. Figure 2-2: Traffic Report Summary Results You can group the report results based on Sender Name, Source, Status, Operator, or Country from the Group By pick list. Figure 2-3: Traffic Report Summary Results (Grouping By) In addition, you can view the results as per specific timeline per Day, Week, Month, or Year from the View Per pick list Figure 2-4: Traffic Report Summary Results (View Per) To view more details about the displayed report, click Export button which will download a Zipped file in order to view data about each message in an Excel file format.

Menu path: API DocumentationsPurpose: This module gives the developers users the ability to auto-generate SDK for RESTful APIs and HTTP APIs. Furthermore; it gives the user the ability to test his/her own integration endpoints. By clicking this module, then the system will redirect the user to Unifonic developer portal developer.unifonic.com (Figure 3-1). In order to view and use all available APIs, however, the used languageFigure 3-1: Unifonic Developer Portal

Menu path: UsersPurpose: This module gives the admin user the ability to manage users by defining new users, editing, deleting, and Activate/Inactivate users In order to control the UNIFONIC COMMUNICATION CLOUD process; each user will have a username and a password to login to the system. Figure 4-1: Users The administrator may filter the display of all users added to the system by using the Filter function; on top of the left corner. As seen in (Figure 4-2), click the Filter function and pick the type of users you would like to display from the list. Click Enter to display and view the type of users you have just filtered. Figure 4-2: Filtering the display of users To start adding and defining new users, click New and you will get a new user page of seven tabs (Figure 4-3) where you can enter the required information (any field with *) for the user Figure 7-4: New User/ Information Enter the First Name, Last Name, Position, and Phone Number. Enter the Username, and Email this is a unique value that cannot be repeated, and then enter the Password. User login name and password are mandatory fields. Click Save & Close to complete the definition f the new user. To cancel the operation and go back to the default page, click Cancel. You can Inactivate the user by clicking the username of the desired user from the user's list or by clicking the checkbox beside the desired users and click Edit, then click No under Active option (Figure 7-5) Figure 7-5: User/ Inactive You can edit or delete the user by clicking the checkbox beside the desired users and click Edit or Delete (Figure 7-6) The administrator may edit, or delete a user by clicking the required user. A list of available functions, applicable to this user, will appear to you (Figure 7-6). Select the required option to proceed.

Edit User: will take you through the very same page of adding new users.

Delete User: will delete the user from the menu

Figure 7-5: User/ Edit or Delete

There are several reasons that prevent a message from being delivered to the recipient handset; such as the recipient mobile number is out of coverage, not in service (does not exist), closed, have technical problem or the recipient user has barred SMS delivery and all these reasons are beyond our control. To troubleshoot your message, check your message status in Messages Reports. If your message is found in the messages report this means that Unifonichad successfully received your message. Otherwise if the message is not in your messages report this means that Unifonicdid not received the message because it was rejected or there is a problem relates to the method used to send.

If your message was found in the report, refer to the message status for more details

Yes! Unifonicwill send you an alert when your balance falls below 10$. You can also change your alerts settings anytime from your Alert Settings in which you can set a specific amount to get notified when your account drop down below it either by email or SMS.

Go to Send SMS page, write down the content on the message body field, and then click on save template icon to save it.

Messaging Preferences

You can select one of the saved templates from the drop down list above the message body field.

The template name should not be more than 50 characters and a unique one.

To add, edit or delete templates, go to .

With a mission to empower you to communicate digitally and because we constantly pursue to deliver the best, we would like to introduce the new Unifonic Cloud Communication Platform.

Built with user experience in mind, we have created a beautiful and functional web interface, so you can easily create campaigns, connect your apps, top up balance, view reports, get notifications and clear account balances and much more. We are confident that you are going to enjoy using our new platform and it will change the way you communicate!

Why upgrade?

Unifonicnew platform is more stable, faster and flexible. Supported with heavy duty servers, the up time is 99.97%. It is much easier to set up and equipped with tons of new features you have always wished for!

What's new:

text message campaign: Send message and check out box

Make voice call

Advanced reporting and analytics: sent messages logs and DLR receipts.

Developer's tools: SMPP and Restfull API's, email to SMS and SDK's libraries.

Custom Branding & Subaccounts: Subaccounts privileges and management.

Balance and Pre-paid packages

Interactive messaging and keywords management: send and receive text messages, automate your replies based on keywords.

Billing Info & Statements: Clear account balances, monthly invoices and low balance reminders.

Two-factor authentication: verify users phone numbers during sign-ups or secured logins.

Number Checker: Know which numbers are active and eliminate the inactive ones.

Account settings

Plans & Pricing

To benefit from the various new features we have added, we have also introduced account balance in addition to the points system we had previously. With account balance you are not restricted to only send text messages, you can make phone calls, validate your database, active two factor authentication and much more!

Developers

We have created REST API and SDK's libraries to help you connect your application. Check API Doc to see how you can write and test your applications.

However if you are not ready to change your code, we have developed an approach to API migration. Simply we will replace the original API by a wrapper-based re-implementation that makes reuse of Resalt.Net API. You can leave your application code untouched and the wrappers can be reused across applications.

All you need to do is to change the base URL, and replace the account parameters needed to authenticate your request with your migrated account information. For more details, check developers migration help guide

From now on you will be required to use your email address to login. Your email will be verified by our system and therefore may only be used for one account.Please make sure your email address is not currently associated with multiple accounts before migrating.

Once you migrated to your new account, you will be able to use the new platform immediately! If you encounter any issues or would like to provide feedback you can do so by contacting support at [email protected].

Have fun!

This service allows you to rebrand your accountand give an impression that you own a communication website. It gives you the full control of what your users will see by uploading your own logo and add your organization name.

Getting Started To start using the white labeling you have to enable the feature on your account, after that navigate to your account's dashboard and do the following :

Step 1: On your DNS Server, do the following:

Open CMD

Ping software.unifonic.com; this action will display the IP address of software.unifonic.com domain which is (54.210.230.25)

Step 2: Configure your organization brand

Open account setting

In white label panel fill in your or organization name and URL.

Click on Save Changes.

Step 3: Now replace the domainCNAME or the A record to this IP address:

54.172.14.94

Host File

Yes. Unifonic supports ported numbers and your message will get delivered to any ported number for no extra fees.

Yes! you can change your number at any time by following these steps:1.Go to Account Information 2.Click on the mobile number field edit icon.3.Write down the new number and clicks save.Keep in mind that once you change your number you will need to reactivate your account. An activation code will be sent to your new number to verify it.

here

Sending of highly important SMS messages and time-critical communications is getting more convenient with each passing day. With Unifonic which provides FlashU SMS offering, you don't have to worry if your clients have enough storage space on their mobile phones, or if the information youre sending them gets stolen along with their phone.

FlashU SMSis a type of SMS messages that, instead of being stored in the SIM or memory of the receiving phone, pops-up on the receiving phones screen, without the user taking any action and the sender ID is not shown. When dismissed the message is usually gone, and the messages are not automatically stored in the inbox.

Messages have their own classification, while the regular SMS is classified as Class I message,flash SMS isclassified as Class 0 message, which classifies them as most important message. It helps you to avoid the messages inbox clutter and make your messages stand out from competition by appearing directly on the main screen.

Unifonic has a very attractive pricing for the service set at 5.5 Halala per SMS to All operators, and regardless of the Bundle amount.

However, the product is only available for Saudi Client for Now. And it is direct to phone that drives instant impressions.

While it is important to know that:

FlashU message execution will be through the Support Team.

Flash SMS feature is automatically activated on mobile phone.

Click to see FlashU SMS Flyer.

Unifonicsupports Alphanumeric Sender ID and DLRs in the following countries:

COUNTRY

Alphanumeric Sender ID

DLRs

Sender Registration fee

Afghanistan

No

Operator DLR

Free of Charge

Albania

Yes

Operator DLR

Free of Charge

Algeria

No

Operator DLR

Free of Charge

Andorra

Yes

Operator DLR

Free of Charge

Angola

Yes

Operator DLR

Free of Charge

Anguilla

Yes

Operator DLR

Free of Charge

Antigua & Barbuda

Yes

Operator DLR

Free of Charge

Argentina

No

YES

Free of Charge

Armenia

Yes

YES

Free of Charge

Aruba

Yes

Operator DLR

Free of Charge

Australia

Yes

YES

Free of Charge

Austria

Yes

YES

MONTHLY

Azerbaijan

No

YES

Free of Charge

Bahamas

Yes

Operator DLR

Free of Charge

Bahrain

Yes

YES

Free of Charge

Bangladesh

No

YES

Free of Charge

Barbados

Yes

Operator DLR

Free of Charge

Belarus

Yes

YES

Free of Charge

Belgium

No

Operator DLR

Free of Charge

Belize

Yes

Operator DLR

Free of Charge

Benin

Yes

Operator DLR

Free of Charge

Bermuda

Yes

Operator DLR

Free of Charge

Bhutan

Yes

Operator DLR

Free of Charge

Bolivia

Yes

Operator DLR

Free of Charge

Bosnia & Herzegovina

Yes

Operator DLR

Free of Charge

Botswana

Yes

YES

Free of Charge

Brazil

No

YES

Free of Charge

Brunei Darussalam

Yes

Operator DLR

Free of Charge

Bulgaria

Yes

Operator DLR

Free of Charge

Burkina Faso

Yes

YES

Free of Charge

Burundi

Yes

Operator DLR

Free of Charge

Cambodia

Yes

Operator DLR

Free of Charge

Cameroon

Yes

YES

Free of Charge

Canada

No

Operator DLR

Free of Charge

Cape Verde

Yes

Operator DLR

Free of Charge

Cayman Islands

Yes

Operator DLR

Free of Charge

Central African Republic

Yes

Operator DLR

Free of Charge

Chad

Yes

YES

Free of Charge

Chile

No

YES

Free of Charge

China

No

YES

Free of Charge

Colombia

No

Operator DLR

Free of Charge

Comoros

Yes

Operator DLR

Free of Charge

Congo

No

YES

Free of Charge

Congo D.R.

No

Operator DLR

Free of Charge

Cook Islands

Yes

Operator DLR

Free of Charge

Costa Rica

No

Operator DLR

Free of Charge

Croatia

No

YES

MONTHLY

Cuba

No

Operator DLR

Free of Charge

Cyprus

Yes

YES

Free of Charge

Czech Republic

Yes

YES

Free of Charge

Denmark

Yes

YES

Free of Charge

Diego Garcia

No

Operator DLR

Free of Charge

Djibouti

Yes

Operator DLR

Free of Charge

Dominica

Yes

Operator DLR

Free of Charge

Dominican Republic

No

Operator DLR

Free of Charge

Ecuador

No

Operator DLR

Free of Charge

Egypt

No

No

Free of Charge

El Salvador

No

Operator DLR

Free of Charge

Equatorial Guinea

Yes

Operator DLR

Free of Charge

Estonia

Yes

YES

Free of Charge

Falkland Islands

Yes

Operator DLR

Free of Charge

Faroe Islands

Yes

Operator DLR

Free of Charge

Fiji

Yes

Operator DLR

Free of Charge

Finland

Yes

YES

Free of Charge

France

Yes

YES

Free of Charge

French Guiana

No

Operator DLR

Free of Charge

French Polynesia

Yes

Operator DLR

Free of Charge

Gabon

Yes

YES

Free of Charge

Gambia

Yes

Operator DLR

Free of Charge

Georgia

Yes

YES

Free of Charge

Germany

Yes

YES

Free of Charge

Ghana

No

YES

Free of Charge

Gibraltar

Yes

Operator DLR

Free of Charge

Greece

Yes

YES

Free of Charge

Greenland

Yes

Operator DLR

Free of Charge

Grenada

Yes

Operator DLR

Free of Charge

Guadeloupe

Yes

Operator DLR

Free of Charge

Guam

No

Operator DLR

Free of Charge

Guatemala

No

Operator DLR

Free of Charge

Guernsey

Yes

Operator DLR

Free of Charge

Guinea

Yes

Operator DLR

Free of Charge

Guinea-Bissau

Yes

Operator DLR

Free of Charge

Guyana

Yes

Operator DLR

Free of Charge

Haiti

Yes

Operator DLR

Free of Charge

Honduras

No

Operator DLR

Free of Charge

Hong Kong

Yes

YES

Free of Charge

Hungary

No

YES

Free of Charge

Iceland

Yes

Operator DLR

Free of Charge

India

No

YES

Free of Charge

Indonesia

No

Operator DLR

Free of Charge

Iran

No

YES

Free of Charge

Iraq

No

YES

Free of Charge

Ireland

Yes

YES

Free of Charge

Isle of Man

Yes

Operator DLR

Free of Charge

Italy

Yes

YES

Free of Charge

Cote dIvoire

Yes

Operator DLR

Free of Charge

Jamaica

Yes

Operator DLR

Free of Charge

Japan

No

Operator DLR

Free of Charge

Jersey

Yes

Operator DLR

Free of Charge

Jordan

Yes

YES

Free of Charge

Kazakhstan

No

YES

One time only

Kenya

No

YES

Free of Charge

Kuwait

No

NO

One time only

Kyrgyzstan

No

Operator DLR

Free of Charge

Laos PDR

No

Operator DLR

Free of Charge

Latvia

Yes

YES

Free of Charge

Lebanon

Yes

YES

Free of Charge

Lesotho

Yes

Operator DLR

Free of Charge

Liberia

Yes

Operator DLR

Free of Charge

Libya

Yes

Operator DLR

Free of Charge

Liechtenstein

Yes

Operator DLR

Free of Charge

Lithuania

Yes

Operator DLR

Free of Charge

Luxembourg

Yes

Operator DLR

Free of Charge

Macau

Yes

Operator DLR

Free of Charge

Macedonia

Yes

YES

Free of Charge

Madagascar

Yes

YES

Free of Charge

Malawi

Yes

YES

Free of Charge

Malaysia

No

YES

Free of Charge

Maldives

Yes

Operator DLR

Free of Charge

Mali

No

Operator DLR

Free of Charge

Malta

Yes

Operator DLR

Free of Charge

Martinique

Yes

Operator DLR

Free of Charge

Mauritania

Yes

Operator DLR

Free of Charge

Mauritius

Yes

Operator DLR

Free of Charge

Mayotte

Yes

Operator DLR

Free of Charge

Mexico

No

YES

Free of Charge

Moldova

Yes

Operator DLR

Free of Charge

Monaco

No

Operator DLR

Free of Charge

Mongolia

Yes

Operator DLR

Free of Charge

Montenegro

Yes

Operator DLR

Free of Charge

Montserrat

Yes

Operator DLR

Free of Charge

Morocco

No

YES

Free of Charge

Mozambique

No

Operator DLR

Free of Charge

Myanmar

No

YES

Free of Charge

Namibia

No

YES

Free of Charge

Nauru

No

Operator DLR

Free of Charge

Nepal

No

Operator DLR

Free of Charge

Netherlands

Yes

Operator DLR

Free of Charge

Netherlands Antilles

Yes

Operator DLR

Free of Charge

New Caledonia

Yes

Operator DLR

Free of Charge

New Zealand

No

Operator DLR

Free of Charge

Nicaragua

No

Operator DLR

Free of Charge

Niger

Yes

YES

Free of Charge

Nigeria

Yes

YES

Free of Charge

Norfolk Island

Yes

Operator DLR

Free of Charge

Norway

Yes

YES

Free of Charge

Oman

Yes

YES

providing NOC letter

Pakistan

No

Operator DLR

Free of Charge

Palestinian Territory

Yes

Operator DLR

Free of Charge

Panama

No

Operator DLR

Free of Charge

Papua New Guinea

Yes

Operator DLR

Free of Charge

Paraguay

Yes

Operator DLR

Free of Charge

Peru

Yes

Operator DLR

Free of Charge

Philippines

Yes

YES

Free of Charge

Poland

Yes

YES

Free of Charge

Portugal

Yes

YES

Free of Charge

Puerto Rico

No

Operator DLR

Free of Charge

Qatar

No

YES

Free of Charge

Reunion

Yes

Operator DLR

Free of Charge

Romania

No

Operator DLR

Free of Charge

Russia

No

Operator DLR

Free of Charge

Rwanda

Yes

YES

Free of Charge

Samoa

Yes

Operator DLR

Free of Charge

San Marino

Yes

Operator DLR

Free of Charge

Sao Tome & Principe

Yes

Operator DLR

Free of Charge

Saudi Arabia

No

YES

Free of Charge

Senegal

Yes

Operator DLR

Free of Charge

Serbia

No

YES

MONTHLY

Seychelles

Yes

YES

Free of Charge

Sierra Leone

Yes

YES

Free of Charge

Singapore

Yes

YES

Free of Charge

Slovakia

Yes

YES

Free of Charge

Slovenia

Yes

YES

Free of Charge

Solomon Islands

Yes

Operator DLR

Free of Charge

Somalia

Yes

Operator DLR

Free of Charge

South Africa

No

YES

Free of Charge

South Korea

No

YES

Free of Charge

South Sudan

Yes

Operator DLR

Free of Charge

Spain

Yes

YES

Free of Charge

Sri Lanka

No

Operator DLR

Free of Charge

St Kitts & Nevis

Yes

Operator DLR

Free of Charge

St Lucia

Yes

Operator DLR

Free of Charge

St Vincent & the Grenadines

Yes

Operator DLR

Free of Charge

Sudan

Yes

Operator DLR

Free of Charge

Suriname

Yes

Operator DLR

Free of Charge

Swaziland

Yes

Operator DLR

Free of Charge

Sweden

Yes

YES

Free of Charge

Switzerland

Yes

YES

Free of Charge

Syria

No

YES

Free of Charge

Taiwan

No

NO

Free of Charge

Tajikistan

Yes

YES

Free of Charge

Tanzania

Yes

YES

Free of Charge

Thailand

No

YES

Free of Charge

Timor-Leste

Yes

Operator DLR

Free of Charge

Togo

Yes

Operator DLR

Free of Charge

Tonga

Yes

Operator DLR

Free of Charge

Trinidad & Tobago

Yes

Operator DLR

Free of Charge

Tunisia

No

YES

Free of Charge

Turkey

No

YES

Free of Charge

Turkmenistan

Yes

Operator DLR

Free of Charge

Turks & Caicos Islands

Yes

Operator DLR

Free of Charge

Uganda

Yes

YES

Free of Charge

Ukraine

Yes

YES

Free of Charge

United Arab Emirates

No

YES

providing NOC letter

United Kingdom

Yes

YES

Free of Charge

United States

No

Operator DLR

Free of Charge

Uruguay

No

Operator DLR

Free of Charge

Uzbekistan

Yes

YES

Free of Charge

Vanuatu

Yes

Operator DLR

Free of Charge

Venezuela

No

Operator DLR

Free of Charge

Vietnam

No

YES

Free of Charge

Virgin Islands British

Yes

Operator DLR

Free of Charge

Yemen

Yes

YES

Free of Charge

Zambia

Yes

YES

Free of Charge

Zimbabwe

Yes

YES

Free of Charge

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