UPS Capital Culture | Comparably
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UPS Capital Claimed Company
UPS Capital, the financial services business if UPS. read more
EMPLOYEE
PARTICIPANTS
51
TOTAL
RATINGS
460
Updated on: June 5, 2025

UPS Capital Company Culture

UPS Capital Culture

This score is derived from employee ratings & reviews
3.6/5
UPS Capital's Overall Culture is rated C+

Top Rated Culture Dimensions

Manager
B
CEO Rating
B
Executive Team
B
Leadership
B
Happiness
C+

UPS Capital CEO

Top 30%Top 30% of Similar Size Companies on Comparably
Mark Robinson UPS Capital's CEO
Mark Robinson
71 /100
See More

Diversity at UPS Capital

Bottom 20%Bottom 20% of Similar Size Companies on Comparably
D

Diverse employees at UPS Capital have rated CEO Rating, Leadership, and Team as the highest categories they have scored

Women at UPS Capital

Bottom 15%Bottom 15% of Similar Size Companies on Comparably
D

Women at UPS Capital have rated CEO Rating, Executive Team, and Leadership as the highest categories they have scored

UPS Capital eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Top 50%Top 50% of Similar Size Companies on Comparably

Recommend to a Friend?

-12

UPS Capital employees are -12% more likely to recommend UPS Capital as a great place to work

32%Promoters
24%Passives
44%Detractors

Working at UPS Capital

Working at UPS Capital is rated average by 51 employees, across various culture dimensions. UPS Capital employees are most satisfied about Manager, CEO Rating, and Executive Team categories, putting UPS Capital’s culture in the Top 50% compared to similar sized companies on Comparably and in the Top 50% compared to other companies in Atlanta. See below in detail how working at UPS Capital was rated by employees.

Overall Company Culture at UPS Capital

C+

Overall Company Culture at UPS Capital is rated C+

Last updated months ago

Top
50%

UPS Capital ranks in the Top 50% of other companies on Comparably with 501-1,000 Employees for Overall Company Culture Score

Overall Company Culture Score by Department

This graph details how each department scores their Overall Company Culture

Results from 51 Employees

View Results
0
20
40
60
80
100
Marketing
87
Marketing87
Operations
86
Operations86
Customer Support
53
Customer Support53
Business Dev
42
Business Dev42

UPS Capital Employee Reviews

Out of 56 UPS Capital employee reviews, 86% were positive. The remaining 14% were constructive reviews with the goal of helping UPS Capital improve their work culture.

86%
14%
Positive Reviews86%
Constructive Feedback14%

Positive Reviews From UPS Capital Employees

  • What do you like best about the leadership team?
    The best to say is that they are pleasant
  • What makes you most happy at work?
    Excellent coworkers and good product set.
  • What are some of the best things about your team?
    Defidicate people with excellent skills and care for the customer.
Read More Positive Reviews

Constructive Feedback From UPS Capital Employees

  • What needs to change to make the company culture better?
    Replace the President, he promotes based on looks.
  • What needs to change to make the company culture better?
    Value the employees and stop having phone reps work the same size deals as in person reps.
  • What does the leadership team need to get better at?
    Top management out of touch with what's happening.
Read More Constructive Reviews

UPS Capital Company Information

UPS Capital Company Overview

UPS Capital, the financial services business if UPS.

UPS Capital Mission, Vision & Values

UPS Capital Mission & Values

Maintain a financially strong company-with broad employee ownership-that provides a long-term competitive return to our shareowners

UPS Capital Vision Statement

Create Value, Transform, and Invest to Grow

UPS Capital Mission, Vision & Values
Headquarter35 Glenlake Parkway NE
Atlanta, GA 30328
United States of America
Websiteupscapital.com
Founding Date1990
Tel4048287532
Company StatusPublic
StockUPS
  • Culture Video

UPS Capital Employees

51 employees at UPS Capital have reviewed UPS Capital across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.

Overall, the 51 UPS Capital employees give their leadership a grade of B, or Top 35% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at UPS Capital are not very pleased with their total compensation at UPS Capital, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at UPS Capital are generally satisfied with their team. 51 Participants grade the quality of their coworkers a C+. The majority believe the meetings at UPS Capital are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at UPS Capital believe the environment at UPS Capital is positive. Most Participants believe the pace of work at UPS Capital is comfortably fast. About 55% of the employees at UPS Capital work 8 hours or less, while 10% of them have an extremely long day - longer than twelve hours.

Overall, the employees at UPS Capital are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

Joining UPS Capital - Employee Onboarding

The prevailing opinion from employees about joining UPS Capital is that the company was very unprepared on their first day. UPS Capital employees concluded that their overall onboarding experience was negative. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

UPS Capital Employee Onboarding

UPS Capital KPIs and OKRs

At UPS Capital 50% of employees think their department KPIs and OKRs are clear. Employees’ understanding of UPS Capital's KPIs and OKRs is essential for its success. Out of 1 UPS Capital employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.

AnswerPercent
Yes100%
No0%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes50%
No50%
Are the KPIs/OKRs for your department clear?
UPS Capital KPIs & OKRs

UPS Capital CEO & Leadership

UPS Capital CEO - Mark Robinson

Mark Robinson UPS Capital's CEO
71 /100

Mark’s approval rate is just above average, putting Mark in the Top 30% of all CEOs of similar-sized companies on Comparably, and in the Top 35% compared to the CEOs of all other companies in Atlanta. Mark Robinson is well regarded by employees for the Manager UPS Capital offers, and ranks among the Top 25% of CEOs by employees in that category. Mark is most liked by employees with 3 to 6 Years experience and employees in the Operations department. However, employees in the Customer Support department have a slightly unfavorable view of the CEO. With Mark’s leadership, UPS Capital employee respondents are most happy about their Manager and Executive Team. Mark was rated slightly below average for Gender.

UPS Capital Leadership

The UPS Capital Executive Team is rated a “B” and led by CEO Mark Robinson, Managing Director of Global Operations Jeffery Iannone, and Vice President of Marketing Dave Zamsky

  • Mark Robinson CEO / President

    Mark Robinson CEO / President

    Mark Robinson serves as the CEO / President of UPS Capital.

  • Jeffery Iannone Managing Director of Global Operations

    Jeffery Iannone serves as the Managing Director of Global Operations of UPS Capital.

  • Dave Zamsky Vice President of Marketing

    Dave Zamsky serves as the Vice President of Marketing of UPS Capital.

  • Jim Bena Vice President of Marketing, East Region

    Jim Bena serves as the Vice President of Marketing, East Region of UPS Capital.

  • Keith Cox Vice President of Sales

    Keith Cox serves as the Vice President of Sales of UPS Capital.

  • James Johnson Vice President Sales, Asia Region at UPS Capital

    James Johnson serves as the Vice President Sales, Asia Region at UPS Capital of UPS Capital.

  • Darryl Smith Vice President Sales, UPS Capital North America

    Darryl Smith serves as the Vice President Sales, UPS Capital North America of UPS Capital.

  • Michael Sabula VP of Customer Experience and Insurance Operations

    Michael Sabula serves as the VP of Customer Experience and Insurance Operations of UPS Capital.

  • Colleen Hackley VP Sales - Digital Freight Channel and Alliance Programs

    Colleen Hackley serves as the VP Sales - Digital Freight Channel and Alliance Programs of UPS Capital.

See More Executives

Explore UPS Capital Leadership Team

UPS Capital Salaries

How much does UPS Capital pay?

How much do people at UPS Capital get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at UPS Capital is $112,909, or $54 per hour, while the estimated median salary is $115,588, or $55 per hour.

At UPS Capital, the highest paid job is a Director of Engineering at $217,753 annually and the lowest is an Admin Assistant at $39,614 annually. Average UPS Capital salaries by department include: Finance at $73,173, Customer Support at $57,047, Design at $100,737, and Admin at $64,429. Half of UPS Capital salaries are above $115,588.

28 employees at UPS Capital rank their Compensation in the Bottom 40% of similar sized companies in the US (based on 80 ratings) while 24 employees at UPS Capital rank their Perks And Benefits in the Top 50% of similar sized companies in the US (based on 24 ratings).

Last updated months ago.

1st Percentile
$64k
$64k1st Percentile
17th Percentile
$90k
$90k17th Percentile
33rd Percentile
$115k
$115k33rd Percentile
50th Percentile
$163k
$163k50th Percentile
67th Percentile
$214k
$214k67th Percentile
83rd Percentile
$255k
$255k83rd Percentile
100th Percentile
$263k
$263k100th Percentile
$112,909*
Average Compensation
$115,588*
Median Compensation

* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

UPS Capital Salaries by Department

Explore UPS Capital Salaries

Diversity & Inclusion at UPS Capital

Diverse employees at UPS Capital score the company 58/100 across various culture categories, placing UPS Capital in the Bottom 20% of companies on Comparably with 501-1,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at UPS Capital across various culture dimensions.

Ranked Culture the Highest

Women 42/100
Department - Business Development
Men 87/100
Department - Marketing
Diverse Employees N/A/100

Ranked Culture the Lowest

Women N/A/100
Men 86/100
Department - Operations
Diverse Employees N/A/100
Explore UPS Capital Diversity & Inclusion

UPS Capital Perks & Benefits

Health & Wellness

  • Dental Insurance
  • Health Insurance
Explore UPS Capital Perks and Benefits

UPS Capital PTO

UPS Capital PTO policy is a critical component of the benefits package offered to employees.

AnswerPercent
Flex Time0%
Vacation Policy0%
Office Meals0%
401k Contribution0%
Childcare0%
Other than healthcare, which of the following benefits is most important to you?
AnswerPercent
Yes0%
No0%
Does your boss expect you to work when you're on vacation?
AnswerPercent
$2500+/mo0%
$1500 - $2500/mo0%
$1000 -$1500/mo0%
$500 -$1000/mo0%
Less than $500/mo0%
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
UPS Capital PTO Policy

UPS Capital Careers

UPS Capital Jobs

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Let UPS Capital Know You Want To Work There

Overview of Candidates Interested in UPS Capital on Comparably

Candidates By Department

Sales
33%
Operations
33%
IT
33%

Candidates By Location

Atlanta
67%
Mcdonough
33%

Frequently Asked Questions regarding UPS Capital

What is UPS Capital address?

UPS Capital location is at 35 Glenlake Parkway NE

Who is the CEO of UPS Capital?

UPS Capital CEO is Mark Robinson, their score by employees is 71

What is UPS Capital eNPS?

The eNPS for UPS Capital is -12

What is the salary for HR Manager in UPS Capital?

HR Manager average salary in the US is 107k

What are the salaries in the Design in UPS Capital?

The average salaries for Design in UPS Capital is 101k

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