Verge Solutions FAQs

Once in a blue moon there is an unwelcome visitor in the Converge platform, the bearded man! One item that may resolve this error is clearing your web browser's cache. This article will walk you through the steps necessary to clear your cache.

In most computer-based web browsers, to open menus used to clear your cache, cookies, and history, press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac). If this doesn't work, follow the appropriate instructions below.

While you should clear your web browser's cache, cookies, and history periodically in order to prevent or resolve performance problems,please note that thismay remove data such as saved passwords and address bar predictions.

If clearing your cache does not resolve the issue, please submit a request or email us at [email protected] and we will get right on it!

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Browser specific instructions:

Chrome

Internet Explorer 11

Microsoft Edge

Firefox

Chrome

In the browser bar, enter: chrome://settings/clearBrowserData

Select the following:

Browsing history

Download history

Cookies and other site and plug-in data

Cached images and file

Click Clear browsing data.

Exit/quit all browser windows and re-open the browser.

Note - From the Obliterate the following items from: drop-down menu, you can choose the period of time for which you want to clear cached information. Please clear your entire cache by selecting the beginning of time option.

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Internet Explorer 11

Select Tools (via the Gear Icon)If the menu bar is hidden, press Alt to make it visible.

Select Safety

Select Delete browsing history....

Deselect Preserve Favorites website data

Select:

Temporary Internet files and website files

Cookies or Cookies and website data

History

Click Delete. You will see a confirmation at the bottom of the window when the process is complete.

Exit/quit all browser windows and re-open the browser.

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Microsoft Edge

In the top right, click the Hub icon (looks like three horizontal lines)

Click the History icon

Click the Clear all history link

Select

Browsing history

Cookies and saved website data

Cached data and files

Click Clear

After the "All Clear!" message appears, exit/quit all browser windows and re-open the browser.

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Firefox

In the top right, open menu (looks like three horizontal lines)

Click the History icon

Select Clear Recent History...

From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything

Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items

Click Clear Now

Exit/quit all browser windows and re-open the browser

Please follow the steps below if you do not remember your password to Converge. You will need to know your username and email address to complete this process. If you do not know your username, please email us at [email protected] and we will assist.

Note: If you are a Single-Sign-On or Active Directory client, you will usea custom URL that contains your organization's name (https://orgname.verge-solutions.com or https://app.vergehealth.com/authentication/signin?realm=orgname) and there will be no option to reset your password. Your Converge username and password will match your network username and password. Please contact your organization's help desk for assistance with your username and/or password.

Go to https://app.vergehealth.com

ClickForgot Password?

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Enter your username and email address (if you do not know your username, click the Back button anduse the Contact Verge Support link to request this information from our support team)

Click Submit

Reset Password

Enter new password

Confirm new password

Answer security question #1

Answer security question #2

Click Submit

If you do not remember the answers to your security questions, use the click here link. This will send you a new activation email you can use to login.

For assistance, please email [email protected].

Welcome to Converge! This article will contain the steps required to activate your account after receiving the welcome email.

Please follow these steps to login to Converge the first time using an account activation email:

Verge Academy

Locate your Welcome to Verge Health account activation email

Click on the Login to Convergelink provided within the email

Complete your registration

Enter new password

Confirm new password

Answer security question #1

Answer security question #2

Check the Terms and Conditions box

Click Register

Note: The registration link will only be active for 24 hours. If the link has expired please use the steps below.

Please follow these steps to login to Converge the first timeand the link in the welcome email has expired:

Go to the login page ( https://app.vergehealth.com )

Click Activate your account

Enter email address and username (usernames will vary by client but most are email address or the first part of your email address prior to the @ symbol)

Click Submit

New activation email sent

Follow the steps above

For assistance or you do not know your username, please email [email protected].

Note: If you are an Active Directory or Single Sign On client, you will use a custom URL that contains your organization's name (https://app.vergehealth.com/authentication/signin?realm=orgname) and there will be no option to activate your account. Your Converge username and password will match your network username and password. Please contact your organization's help desk for assistance with your username and/or password.

Congrats, you are now ready to start using Converge! Need help? Please sign up for one of our free sessions or view one of the on-demand recordings.

Can't find a solution in the knowledge base or community? Please contact our support team for assistance!

Our support team can be reached by phone or email Monday through Friday from 8:30am to 8:00pm ET.

Email: [email protected]

Phone: 843-628-4168 option 2

Ticket: submit a request

Verge Vernacular

Someadditional links to help you learn more about Verge:

Sales: demo request

Email preferences: announcements (maintenance, release and monthly newsletter)

About us: meet the Verge team

Blog:

The My Account page allows users to customize various aspects of their Converge account. These include changing your time zone, changing your password and security questions, and adjusting notification settings. You can also change your homepage, which will determine where you land upon logging in to Converge.

Topics covered in this article:

Update time zone

Update password

Update security questions

Update notice settings

Customize notice flags

Customize home page

Update time zone

The time zone that you select here will be the defaulted time zone for all data entry.

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Please follow these steps to change your time zone:

Mouse over your name

ClickMy account

ClickGeneral information

Select default time zone

Click Save

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Update password

If you are logged into Converge and would like to update your password, please follow the steps below. If you are unable to login to Converge and need to reset your password, please view our Forgot your password article.

Mouse over your name

ClickMy account

ClickPassword and Security

Update current password

Enter current password

Enter new password

Confirm new password

Click Save

Watch a short training video to learn more.

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Update security questions

When you attempt to reset your password, the system will ask for your security questions and answers.If you need to update the questions and/or answers, please follow the steps below.

Mouse over your name

ClickMy account

ClickPassword and Security

Update security questions

Select new question #1

Add answer #1

Select new question #2

Add answer #2

Click Save

Watch a short training video to learn more.

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Update notice settings

There are two options available on how you manage the notices in your account:

Automatically archive expired tasks - Checking this option will remove the task from your active list as another user has already completed the task. The notice will still be available in the archive section. This option is defaulted as checked for new users.

Show warning message for incomplete tasks - Checking this option will display a incomplete task warning message when closing the notice without completing the task. This option is defaulted as checked for new users.

Please follow these steps to update your notice settings:

Mouse over your name

ClickMy account

ClickNotice settings

Check or uncheck desiredsettings

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Customize notice flags

Notice flags can be used to organize your notices. This allows you to flag certain notices and put a brief message next to them. You can use one of the pre-defined flag sets or use the custom option to define and name your own flags. Please follow these steps below to choose your flags.

Mouse over your name

ClickMy account

ClickNotice settings

Selectdesired flag option

Click Save

The selected flag option will now appear when flagging a notice for follow-up.

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Customize home page

You can set your Converge home page to almost anything you want. This allows you to choose what you page you will land on upon logging in. Please follow these steps to customize your home page:

Click on the tab that you would like to set as yourhome page

Mouse over your name

Click Set home page

The next time you login to Converge, you will be taken directly to the new tab you selected.

Any tab can be selected for the new home page. Also some sub-tab option for the Solutions tab (My Bookmarks, My Notices) and Content tab (Projects, Audits, Cases, Entries etc.) can be selected for your Home Page.The Home Icon can also be used to navigate back to your home page while you are working in Converge.

Tip - Bookmark frequently used items and set Solutions - My Bookmarks as your home page to save time and clicks!

Help Center

Welcome to Converge! This article will help you get started using the system and how to learn more.

First things first, what is Converge?

The Converge Platform is a comprehensive, enterprise software solution covering Patient and Employee Safety, Organizational Compliance and Practitioner Management. With Converge, hospital systems have a cross-functional, proactive surveillance tool that is always on. Highlighting issues and supporting a rapid response to any and all events.

Visit the Verge Health corporate website to learn more.

How do I access Converge?

We have two types of users. Users managed in Converge will receive a welcome email to activate your account. Users managed by active directory or single-sign-on will access Converge via theirnetwork credentials to login.

Login for users managed in Converge: https://app.vergehealth.com

Help articles:

Activate account

Forgot your password

If you forgot your username or need us to resend your activation account, please email us at [email protected].

Where can I learn more?

There are two main avenues for training!

Start with Verge Academy, free online training sessions that cover everything you can do in Converge. There are live sessions held daily where you can interact with our technical trainer. The sessions are also recorded so you can watch anytime on-demand.

Then use our help center to search our knowledge base for articles that contain step by step instructions on everything you can do in Converge. The help center can be accessed by hovering over your name in Converge and clicking Help. We also have a web widget you can use to view the help articles without leaving Converge!

Help articles:

Verge Academy

Not sure what something means in Converge? View our glossary of terms found in the platform below or print this handout.

Term

Definition

Action plan

Type of evidence used to correct a non-compliant finding found during a survey or a self-assessment of the accreditation standards.

Administrator change log

A report of all changes and updates to user accounts or user groups.

Alert

Informational notice that does not require completion by the recipient.

Area of responsibility(AOR)

The locations assigned to a user that determines the data a user can view within the application as well as what entries are sent to a user from a workflow process.

Audit

Type of evidence used to collect data at your organization. This includes but is not limited to tracers, environmental tours, and medical record audits.

Bookmark

A shortcut to frequently used items within the application. Bookmarked items are found under the Solutions tab.

Case

Type of evidence used to manage events, patient relations, peer review and root cause analysis.

Committees

An online committee meeting solution. Automate the meeting setup, content and reviews.

Content

The evidence available within Converge.

Converge platform

A comprehensive, enterprise software solution offering a secure workspace with built-in workflow for high risk and high liability data.

Crosswalk

Side by side comparison of two standard bodies. Use the crosswalk to push base compliance scoring to other supportive standards. For example, push Joint Commission scores to CMS.

Dashboard

An interface to view multiple data visualizations at once. The dashboard enables you to see multiple analytics presented visually, so you can identify new patterns and trends.

Data visualization

The aggregation of your data conveyed in graph or picture format.

Document

Type of evidence used to link policies and procedures to accreditation and regulatory requirements.

Entry

A single audit or case submission.

Evidence

Types of records used to indicate and manage accreditation and regulatory compliance. This includes action plans, audits, documents, issues, and projects.

Evidence report

Export action plans, issues and projects into a table in excel, pdf or word. Also used to report on evidence ownership.

Historical snapshot

Standards body scores and comments at a certain point in time. Can be used as a data source when creating standards reports.

Issue

Type of evidence used to manage findings found while reviewing data. Usually associated with projects and audits.

Notice

Internal alerts and tasks distributed within the system automated by workflow or manually sent by a user. An alert is an informational notice where no action is required of the recipient. A task is an actionable notice that requires some type of work to be completed by the recipient.

Organization

A facility within a health system.

Organization activity report

A table that includes all the activity in Converge over the last four months.

Organizational unit (Org unit)

A group of settings used to assign area of responsibility.

Orphaned user

A user who is not assigned to a security group.

Policy (claims)

the coverage the hospital purchases to cover things like liability, auto, buildings etc. Many times hospitals have more than one policy to cover the same thing to add multiple layers of coverage.

Policy program (claims)

Policy programs allow clients to lump different polices together into one program. For example, three polices are added to one policy program because they all cover patient liability.

Project

Type of evidence used to manage performance improvement initiatives at your organization.

Question report

Aggregate audit and case data into graphs or tables for analysis and trending.

Record page

The shell of all evidence. The base record page is the same for all types of evidence to lessen the learning curve for new users.

Request data

link

A hyperlink to a data collection tool that allows anyone at the organization to enter data. No login credentials required.

Setting

A location, unit or department within an organization.

Solutions

The grouping of items that are specific to a user, including bookmarks, notices, and views.

Staff member

People employed by your organization that have been loaded into the application either manually or using an automated feed. Can be linked to specific entries during data collection.

Standards only link

A read-only link to all the standard bodies you manage in Converge. The link can be posted on your intranet so all staff can keyword search the accreditation and regulatory standards

Standards report

Export your standard body scores and comments into excel, pdf or word. Data source can be current scores or historical scores from a snapshot.

Task

An actionable notice that requires some type of work to be completed by the recipient.

Topic

Type of evidence used to manage agenda items for a committee.

Unique ID

Alpha-numeric identifier for all audit and case entries. Unique IDs are used for reference or to search for entries.

User

An employee who has login credentials to the Converge platform.

User group

Users are placed into groups for two purposes, security and notifications. A security group defines what a user can access in the system. A notification group determines which entries are sent from a workflow.

Views

Default and custom options for grouping audit and case entries into a list. Views can be customized to bring in specific fields and questions from one form or multiple forms.

Workflow

The path an entry takes after submission. The workflow engine notifies users or user groups depending on the type of entry and the answers to questions.

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