Real people who are accessible and care.
They are supportive when needed and only when needed.
Humility, empathy, realistic goals, and focus. They need to stop all the data that qualifies only the bad.
Show less criticism, more gratitude
A new manager is needed for the Midwest. The person that have is visibly under-qualified and has no idea how to run any type of office. I'd be surprised if they even had a degree in anything to do with business. They lie to customers and don't think we'll find out.