Warehouse FAQs

To find out more about The Warehouse Card, and how to use it, please visit our Warehouse Card page. here

We are pleased to say we offer student discount online and in-store. For more information, please visit our Students page here

Warehouse E-Vouchers can be used online as a payment method and are valid for 24 months. (For Republic of Ireland customers your E-Voucher is valid for 5 years.)

To use your E-Voucher, you first need to activate your voucher. To activate, click the “Collect my E-Voucher” link on your E-Voucher email.

You will arrive at a page that will ask you for your email address. Enter your e-mail address and to activate it. You will then see a page that will tell you the details of your E-Voucher, such as the value of your gift, your voucher code and your pin code. This screen will also tell you the expiry date of your card.

If you would like to use your E-Voucher in store you can print it out by following the “Print my E-Voucher” link. To use your E-Voucher online at the checkout, enter your voucher number into the “Card Number” field. You will also need to enter your 4-digit PIN code. Please then click “check balance” to confirm your gift voucher balance.

You are now ready to use your E-Voucher.

If you're having difficulties accessing your account, first we recommend you double-check that the email address and password are correctly entered. If you cannot remember your sign in details, please click here and enter your email address. We will then send you a link to create a new password.

If you don’t receive a forgotten password email, please check your junk folder. If you have not received the forgotten password email in any location, you may not have a Warehouse account with us, and you can create a new account.

Unfortunately, gift cards and e-vouchers cannot be returned to us for a cash refund.

If you return an item that you have bought with a gift voucher/card, you will be sent a new gift card in the post to the delivery address of the order.

How quickly you receive your refund depends on both the return and payment method you have used.

The time it will take for your order to reach with us, depends on the returns method you have used. Please use our table below: customer service

Once your order has been processed, you can expect the funds back into your account in the below time frames:

If you think that your refund has exeeded the time frame, please contact .

This will have happened because the item you’ve purchased is no longer available online. If an item is unavailable online, we’ll try to find your item in one of our stores. We will not process or take payment for your order if the in store item is not in a perfect condition. We will then send an email to let you know that your item has been cancelled from your order.

Since you placed your order, it’s possible that we have received more stock into our Distribution Centre or stores, and your item will be available to buy again. If you would still like your item, we invite you to place another order with us.

As long as both your billing and shipping addresses are in the same country as each other, we can deliver your order to you.

However, in order to place an order with us, please double check that you’re shopping with us in the same country as you are shipping to.

To check this, or to change the country of the website you are shopping in, click this icon at the bottom of your screen:

We’re really sorry that your order with us has been cancelled. This will have happened because the item you have ordered is out of stock on our website and we have tried to find your item in one of our stores. We will not process or take payment for your order if the in store item is not in a perfect condition.

Although we can’t deliver your online order to a store, if an item is unavailable online, we’ll try to find your item in one of our stores. Any items that are being sent to you from a store can take up to 5 working days to arrive and may arrive in a separate delivery to the rest of your order. If your complete order hasn’t arrived with you in this time, please contact customer service.

Inside your parcel you should find your delivery note, which should list all the items that are included in your parcel. If an item is listed on the packing slip that isn’t in your order, please contact customer service.

If an item is unavailable online, we’ll try to find your item in one of our stores. Any items that are being sent to you from a store can take up to 5 working days to arrive and may arrive in a separate delivery to the rest of your order. If your complete order hasn’t arrived with you in this time, please contact customer service.

We’re really sorry that there’s a fault with your item. Please contact customer service with any pictures of the fault so we can work quickly to rectify the issue.

Unfortunately, we are unable to cancel orders. We’re also unable to amend your delivery option once your order has been placed.

If you do change your mind about your order, we do offer several free and easy ways to return your order to us. To find out more, please visit our returns page.

We offer a wide variety of delivery options for you to choose from. For details of all our delivery options please visit our delivery and returns page.

On dispatch of your items we will send you an order dispatch email, to let you know that your card has been debited and your order is on its way. To track your order you can click on the link in the dispatch email. You are able to track your order online within 24 hours of the order despatch email being sent.

If delivery has been attempted and you haven't received a calling card, please contact Customer Service, please provide a suitable working day for delivery to be re attempted. We will need 1 working days notice and will do everything we can to arrange this for you with our courier, whilst keeping you updated with progress.

We are sorry, but at the moment, online orders cannot be delivered to a store. However, we are able to show you the nearest store that has the item you would like to purchase, in the size that you need.

To do this, visit the product that you would like to purchase in store. Underneath the “Add to bag” button, you will find a link to “Find in store”. The following pop-up will appear:

Following the instructions, we will then show you the stock availability in your five nearest stores, as well as their contact details, should you wish to get in touch to ask them to put it aside for you.

You can now call us Monday to Saturday, 8am-6pm (UK) on 0345 548 1000, if you need to contact us outside of these hours please use the contact us form here.

We design and manufacture our clothes to fit a variety of shapes and sizes. All of our clothes and shoes have a size guide on their product page that you can use, but if you’re still unsure, we would invite you to purchase both sizes to try at home. You can then send the incorrect size back to us using one of our free and easy returns methods.

For more information on our returns methods, please visit our delivery and returns page.

If you have received a promotion code from us, you can apply this once you have begun to checkout. As you’re confirming your delivery method and address, on you will see this field:

customer service

Enter your promotion code here and apply. You will then see your discount applied to your order.

If your promotion code doesn’t apply, first check the Terms and Conditions page for any exclusion that may apply to your order.

It could also not apply to your order for one of the following reasons:

Only one promotion code may be used per order.

The promotion code may only be valid for 1 transaction.

The promotion code may only be valid when using a specific card e.g. Warehouse Card.

The promotion code may exclude certain product e.g. Sale goods.

The promotion code has expired.

If you’re still not sure why your code isn’t applying, please contact and let us know what code you’re trying to use.

Yes! Please click here for more information.

In recognition of the importance of animal welfare, we invited both RSPCA and PETA to review our animal welfare policy, to benefit from their expertise. We have banned exotic skins/leathers and down, real fur, endangered species and angora.

All leather we use must be a by-product of the meat industry and information on the species of leather must be provided by our suppliers before we buy it. Leather is a small percentage of our range and we use a limited number of leather suppliers (only one in China).

Materials are tested for their fibre composition, which is a legal requirement to ensure care labels are correct on fake fur items.

If you would like more information on the composition of a garment, please contact us.

UK Orders

You can still return your order to us, even without your delivery note. The quickest way to do this is in one of our stores. Alternatively, if you would like to send your return back to us through the post, please contact Customer Service with your order number and we will email you another freepost returns label.

Republic of Ireland Orders

You can still return your order to us, even without your delivery note. Instead of your delivery note, you can print a copy of your order confirmation email, or include with your return a note with your order number, name and email address.