White Castle Culture | Comparably
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White Castle Claimed Company
White Castle is more than a company. It’s an experience that transcends time, space and sometimes, rational thought. read more
EMPLOYEE
PARTICIPANTS
205
TOTAL
RATINGS
1720
Updated on: January 22, 2026

White Castle Company Culture

White Castle Culture

This score is derived from employee ratings & reviews
2.9/5
White Castle's Overall Culture is rated C-

Top Rated Culture Dimensions

Diversity
B
Gender
B
Professional Development
B
Compensation
C+
Environment
C+

White Castle CEO

Bottom 30%Bottom 30% of Similar Size Companies on Comparably
Billy Ingram White Castle's CEO
Billy Ingram
63 /100
See More

Diversity at White Castle

Top 25%Top 25% of Similar Size Companies on Comparably
B

Diverse employees at White Castle have rated Compensation, Perks And Benefits, and CEO Rating as the highest categories they have scored

Women at White Castle

Top 35%Top 35% of Similar Size Companies on Comparably
B

Women at White Castle have rated Team, CEO Rating, and Compensation as the highest categories they have scored

White Castle eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Bottom 35%Bottom 35% of Similar Size Companies on Comparably

Recommend to a Friend?

-16

White Castle employees are -16% more likely to recommend White Castle as a great place to work

37%Promoters
10%Passives
53%Detractors

Working at White Castle

Working at White Castle is rated below average by 205 employees, across various culture dimensions. White Castle employees rate Professional Development highest among all categories, and think that Office Culture and Team have the most room for improvement, putting White Castle’s culture in the Bottom 30% compared to similar sized companies on Comparably and in the Bottom 30% compared to other companies in Springfield, OH. See below in detail how working at White Castle was rated by employees.

Overall Company Culture at White Castle

C-

Overall Company Culture at White Castle is rated C-

Last updated 5 days ago

Bottom
30%

White Castle ranks in the Bottom 30% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score

Overall Company Culture Score by Department

This graph details how each department scores their Overall Company Culture

Results from 205 Employees

View Results
0
20
40
60
80
100
Product
75
Product75
Customer Support
71
Customer Support71
Sales
67
Sales67
Operations
57
Operations57
Customer Success
55
Customer Success55

White Castle Employee Reviews

Out of 157 White Castle employee reviews, 78% were positive. The remaining 22% were constructive reviews with the goal of helping White Castle improve their work culture.

78%
22%
Positive Reviews78%
Constructive Feedback22%

Positive Reviews From White Castle Employees

  • What do you like best about the leadership team?
    The team/family atmosphere thats created
  • What are some of the best things about your team?
    Realness, work erhic, kindness, focus, & energy
  • What did you like most about the interview process?
    We took turns listening to each other speak
Read More Positive Reviews

Constructive Feedback From White Castle Employees

  • Why do you feel undervalued and what would make you feel better about your compensation?
    i feel undervalued because im overworked and underpaid due to taxes, also i feel undervalued because i was swindled and told white castle takes care of their team and they have yet to do so.
  • What's going wrong and how can it be improved?
    Management needs to step up and do their job and quit putting it on the employees with no training to run the store with no train
  • What's going wrong and how can it be improved?
    Someone needs to get a team that enjoys working well with others and also better management
Read More Constructive Reviews

White Castle Company Information

White Castle Company Overview

White Castle is more than a company. It’s an experience that transcends time, space and sometimes, rational thought.

White Castle Mission, Vision & Values

White Castle Mission Statement

We seek out and value diverse perspectives as we build a community centered on innovation and friendship. Our commitment to diversity and inclusion feeds the hunger, hopes and dreams of our team members.

White Castle Values

  • RESPONSIVE
  • HUMBLE FAMILY
  • CUSTOMER FOCUSED
  • HUNGRY
  • ACCOUNTABLE
  • HEALTHY & ENERGETIC
White Castle Mission, Vision & Values
Headquarter555 West Goodale Street
Columbus, OH
United States of America
Websitewhitecastle.com/
Founding Date1921
Company StatusPrivate

White Castle Competitors

White Castle competitors include In-N-Out Burger, Raising Cane's, McDonald's, and KFC. White Castle ranks 4th in Overall Culture Score on Comparably vs its competitors. See below how White Castle compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

  1. #1
    In-N-Out Burger's Logo
    In-N-Out Burger
    4.6/5
  2. #2
    Raising Cane's' Logo
    Raising Cane's
    3.9/5
  3. #3
    McDonald's' Logo
    McDonald's
    3.0/5
  4. #4
    White Castle's Logo
    White Castle
    2.9/5
  5. #5
    KFC's Logo
    KFC
    2.7/5
Learn More About White Castle Competitors
  • Culture Video

White Castle Employees

205 employees at White Castle have reviewed White Castle across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 5 days ago.

Overall, the 205 White Castle employees give their leadership a grade of C-, or Bottom 30% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at White Castle are generally satisfied with their total compensation at White Castle, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at White Castle are not very pleased with their team. 205 Participants grade the quality of their coworkers a D. The majority believe the meetings at White Castle are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at White Castle believe the environment at White Castle is positive. Most Participants believe the pace of work at White Castle is comfortably fast. About 71% of the employees at White Castle work 8 hours or less, while 11% of them have an extremely long day - longer than twelve hours.

Overall, the employees at White Castle are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

Joining White Castle - Employee Onboarding

The prevailing opinion from employees about joining White Castle is that the company was unprepared on their first day. White Castle employees concluded that their overall onboarding experience was positive. 67% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

White Castle Employee Onboarding

White Castle KPIs and OKRs

Employees’ understanding of White Castle's KPIs and OKRs is essential for its success. Out of 6 White Castle employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 4 have said yes.

AnswerPercent
Yes67%
No33%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes0%
No100%
Are the KPIs/OKRs for your department clear?
White Castle KPIs & OKRs

White Castle CEO & Leadership

White Castle CEO - Billy Ingram

Billy Ingram White Castle's CEO
63 /100

Billy’s approval rate is lower compared to CEOs at similar sized companies, putting Billy in the Bottom 30% of all CEOs of similar-sized companies on Comparably, and in the Bottom 30% compared to CEOs of all other companies in Springfield, OH. Billy Ingram’s employees rank White Castle in the Top 35% for Professional Development, in the Top 50% for Compensation, and in the Top 50% for Environment. Ingram is generally unpopular with White Castle employees, but ranks especially low with employees with Over 10 Years experience, and by employees with 1 to 3 Years experience and employees in the Sales department. However, employees in the Operations department have a slightly more favorable view of the CEO. When compared to White Castle’s competitors, Billy Ingram ranks below both Raising Cane's CEO Todd Graves and In-N-Out Burger CEO Lynsi Snyder.

White Castle Leadership

The White Castle Executive Team is rated a “C-” and led by CEO Billy Ingram, Chief Marketing Officer Kim Bartley, and Senior Vice President of Restaurant Operations Jeff Carper

  • Billy Ingram CEO / President

    Billy Ingram CEO / President

    Billy Ingram serves as the CEO / President of White Castle.

  • Kim Bartley Chief Marketing Officer

    Kim Bartley serves as the Chief Marketing Officer of White Castle.

  • Jeff Carper Senior Vice President of Restaurant Operations

    Jeff Carper serves as the Senior Vice President of Restaurant Operations of White Castle.

  • Heather Ward Sr. Director of Benefits & Team Member Services

    Heather Ward serves as the Sr. Director of Benefits & Team Member Services of White Castle.

  • Rob Camp Vice President and General Manager

    Rob Camp serves as the Vice President and General Manager of White Castle. Rob started at White Castle in Apr of 2001.... read more

  • Harry Jensen Regional Vice President-Retired

    Harry Jensen serves as the Regional Vice President-Retired of White Castle.

  • Andy Prakel Vice President & Corporate Controller

    Andy Prakel serves as the Vice President & Corporate Controller of White Castle. Andy started at White Castle in Jun of... read more

  • Russell Meyer CFO/VP/Treasurer

    Russell Meyer serves as the CFO/VP/Treasurer of White Castle. Russell started at White Castle in Jan of 2006. Russell... read more

  • Susan Carroll-Boser VP of Technology

    Susan Carroll-Boser serves as the VP of Technology of White Castle. Susan started at White Castle in December of 2018.... read more

See More Executives

Explore White Castle Leadership Team

White Castle Salaries

How much does White Castle pay?

How much do people at White Castle get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at White Castle is $138,454, or $66 per hour, while the estimated median salary is $135,850, or $65 per hour.

At White Castle, the highest paid job is a Group Engineering Manager at $239,432 annually and the lowest is a CS Rep at $39,355 annually. Average White Castle salaries by department include: Sales at $155,311, IT at $59,868, Admin at $60,499, and Marketing at $132,908. Half of White Castle salaries are above $135,850.

89 employees at White Castle rank their Compensation in the Top 50% of similar sized companies in the US (based on 267 ratings) while 83 employees at White Castle rank their Perks And Benefits in the Top 50% of similar sized companies in the US (based on 88 ratings).

Last updated months ago.

1st Percentile
$71k
$71k1st Percentile
17th Percentile
$103k
$103k17th Percentile
33rd Percentile
$131k
$131k33rd Percentile
50th Percentile
$192k
$192k50th Percentile
67th Percentile
$243k
$243k67th Percentile
83rd Percentile
$273k
$273k83rd Percentile
100th Percentile
$304k
$304k100th Percentile
$138,454*
Average Compensation
$135,850*
Median Compensation

* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

White Castle Salaries by Department

Explore White Castle Salaries

Diversity & Inclusion at White Castle

Diverse employees at White Castle score the company 72/100 across various culture categories, placing White Castle in the Top 25% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at White Castle across various culture dimensions.

Ranked Culture the Highest

Women 89/100
Tenure - Less Than 1 Year
Men 75/100
Department - Product
Diverse Employees 75/100
Department - Product

Ranked Culture the Lowest

Women 55/100
Department - Customer Success
Men 57/100
Department - Sales
Diverse Employees 67/100
Department - Sales
Explore White Castle Diversity & Inclusion

White Castle Perks & Benefits

Health & Wellness

  • Health Insurance

Paid Time Off

  • PTO / Vacation Policy
Explore White Castle Perks and Benefits

White Castle PTO

White Castle's PTO and Vacation policy typically gives 0-10 days off a year with 0% of employees expected to be work free while out of office. White Castle's benefits and PTO Package averages to represent a less than $500 cash value per month.

AnswerPercent
Flex Time0%
Vacation Policy0%
Office Meals33%
401k Contribution67%
Childcare0%
Other than healthcare, which of the following benefits is most important to you?
AnswerPercent
Yes100%
No0%
Does your boss expect you to work when you're on vacation?
AnswerPercent
$2500+/mo25%
$1500 - $2500/mo0%
$1000 -$1500/mo0%
$500 -$1000/mo25%
Less than $500/mo50%
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
White Castle PTO Policy

White Castle Careers

White Castle Jobs

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Let White Castle Know You Want To Work There

Overview of Candidates Interested in White Castle on Comparably

Candidates By Department

All Industries
50%
Operations
33%
Communications
17%

Candidates By Location

Columbus
50%
Reynoldsburg
17%
Springfield
17%
Minneapolis
17%

Frequently Asked Questions regarding White Castle

What is White Castle address?

White Castle location is at 555 West Goodale Street

Who is the CEO of White Castle?

White Castle CEO is Billy Ingram, their score by employees is 63

What is White Castle eNPS?

The eNPS for White Castle is -16

What is the salary for Community Manager in White Castle?

Community Manager average salary in the US is 77k

What are the salaries in the Product in White Castle?

The average salaries for Product in White Castle is 162k

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