Whitepages FAQs

Whitepages Premium memberships are set to auto-renew each billing period. Please note that canceling your membership:

Will stop any future membership fees

Will NOT discontinue the access to the membership benefits you have already paid for

To cancel the auto-renewal of your Premium Membership, please follow these instructions:

Visit Whitepages Premium at premium.whitepages.com and sign into your account using the email address used to create the account along with your password.

On the dashboard page, click Account Settings from the menu. submitting a request

On the general settings page, clickCancel AutoRenew. You will then be asked to confirm your cancellation. Afterward, your membership will no longer automatically renew.

You will receive an email confirmation after cancellation.

Please note: cancelling will not delete or permanently close an account. If you need Whitepages Premium services again in the future, you have the abilityto reactivate after logging in.

If this does not cancel your membership or you do not receive a cancellation confirmation email, please contact us by .

Whitepages Premium memberships come with a set amount of lookups each month so that our customers can pay only for what they need to use. If you should need to increase or decrease your number of lookups, you can change your membership plan at any time.

Membership upgrades will take effect immediately so that you can get the additional lookups you need right away. Membership downgrades won't take effect until the end of your current billing cycle. This way you'll be able to have access to remainder of the lookups you've already paid for until your membership renews at the lower plan.

To change your membership plan, all you to do is click here and select your desired plan, or follow follow the steps below.

Go to premium.whitepages.com and login to your account.

Once on the dashboard page, click Account Settings from the menu on the left. submitting a request

On the general settings page, click Change Plan,and select your desired membership plan.

Of course, if you have any questions or encounter any difficulty changing your membership, please contact us by .

The Recent Lookups section of your account dashboard is there to help you reference listings you've previously lookups up or keep track of how your contact lookups were used. You can also delete individual lookups by following these steps:

After logging into your Whitepages Premium account, go to your Dashboard and click on Recent Lookups.

ClickEdit in the top right corner.

You will then see little trash cans pop up next to each lookup. To delete a lookup, click on the trash can.

That's all there is to it. There are a few points about deleting entries from your lookup history that we would like to make you aware of:

Deleting lookups from your history will not add available lookups to your account.

After deleting a lookup from your history, you will still be able to view that listing again in the future without using one of your monthly lookups.

If you delete a lookup from your history and view that page again in the future, it will not show up in your your Recent Lookups.

After purchasing a background report on Whitepages Premium, you will have access to that report for a full year after purchase. To view your previously purchased background reports, please follow these instructions:

Visit Whitepages Premium at premium.whitepages.com

Click Sign In in the upper right corner and log in to your Whitepages Premium account with your email address and password.

Click on Background Reports on the left side.

You'll see a list of your purchased background reports. Select the one you're looking for, and you'll be taken to your purchased background report.

SmartCheck report credits can be purchased with or without an active Whitepages Premium membership. These credits will expire 30 days after purchase, so we'd like to make sure you know how to use them. This article will walk you through redeeming these credits for a background report so you can get the information you're looking for.

Visit Whitepages Premium and sign in to your account.

Open the Background Reports section.

Here you will see how many background report credits you have available and when they are scheduled to expire. You can also buy more if you need to.

Perform a search for the person that you want to know more about. Once you've located their listing from the search results, click onDetails.

If you don't have an active membership, a window will pop up asking if you'd like to use your report credit. If you'd like to proceed, clickUnlock Full Report.If you do have an active membership, after clicking onDetails, you will be taken to the listing itself containing contact information. From there, you can clickUnlock background report.

After unlocking report, you'll be taken directly to your newly unlocked SmartCheck report.

Each of the different Whitepages Premium membership plans come with a specific amount of contact data lookups. To give you more control over how you research, we want to explain when a contact lookup is used:

A contact lookup is used when you...

select a name from a search results page and click on ViewDetails.

perform a search that returns a specific contact listing. This usually happens when doing a reverse phone search.

click on a link on a listing that shows the contact lookup icon.

A lookup is NOT used when you...

open a listing that you have already viewed. Once you have spent a lookup on a person or phone listing, you can continue to access that page without using additional lookups as long as you have an active Whitepages Premium membership.

do a search that returns a list of search results does not count as a listing. This usually happens on person searches, but can happen on reverse address searches for addresses that have multiple units, like an apartment building.

purchase a SmartCheck background report.

Report Monitoring is a feature that will notify you via email when new information is added to a person listing. This feature is available on both Whitepages Premium and our free site, Whitepages.com. Here are some of the updates you would receive after monitoring a listing:

Updates for new information added to Whitepages.com listings include:

Landline phone numbers

Current addresses

Relatives

Updates for new information added to Whitepages Premium listings will also include:

Mobile phone numbers

Historical contact info

Criminal records

Public legal & financial records

Changes to existing records in SmartCheck background reports, such as details relating to a particular criminal offense, may not trigger a Report Monitor update. However, any new records added will be included in this service.

Please note that Report Monitoring can only be activated on a listing associated with an individual person. It is not tied to results from other non-person searches such as Reverse Phone orReverse Address.

How do I enable/disable Report Monitoring?

Report Monitoring can also be manually enabled and disabled from the listing page associated with a persons identity on either Whitepages.com or Whitepages Premium.

At the top of a person listing, you'll find a sliding button that allows you to toggle whether or not you want to monitor that listing for updates. When this feature is enabled, the sliding button will be right facing.

Monitored Reports

Report Monitor is OFF for this listing

Report Monitor is ON for this listing

You can also manage your monitored listings by accessing the Monitored Reports section of your dashboard. There you'll find a list of all the listings you're currently monitoring. To turn off report monitoring for a listing, click Edit.

After that, the phone and report icons will switch to a trash can, which you can then click to un-monitor that listing. This will NOT delete the associated lookup or background report, and you will still have access to it and any updates in the future. You'll simply no longer be notified about any updates for that particular listing.

How am I notified when new information is added to a report?

When new information is added to a listing you are monitoring, we'll send an email alert to the email address you registered with us to let you know. These are sent from reply at email-whitepages.com. From there, all you need to do is click on the link provided in the email to go straight to the updated listing.

From there, you'll find a red indicator that reads "NEW" next to the piece of information that was added.

Whitepages Premium members will also be able to view recently updated listings on your Account Dashboard after logging in.

Whitepages databases are updated at regular intervals, although there are not always new details to add to every listing. Rest assured that when new information is acquired on one of your monitored reports, we'll let you know.

How many reports can I monitor?

You can monitor up to 100 reports at a time.

Whitepages Premium members can view recently recently updates reports on your Account Dashboard, and see a full list of monitored reports in the section of your account.

Am I able to download information from these reports?

Yes! If you purchased a SmartCheck report, you will be able to download it as a PDF document that can be saved to your local device. The PDF will include the latest update of the SmartCheck report, but will not highlight recent changes.

Once the document saves to your local device, it will no longer update with new information from our servers. For the most up-to-date information, we recommend that you return to the Monitored Reports section of your Premium Account.

First, we have the Whitepages app, which is a streamlined version of our web service that only displays current contact information - designed to help you quickly find out who's calling and get in touch with people!

You can download them at the following links, depending on your mobile device type:

Whitepages App on Google Play

Whitepages App on iOS

Secondly, we have Reverse Phone Lookup, which does just what it says. It is an even further simplified version of the Whitepages app for people who are only looking to find information on phone numbers.

Currently, this app is only available on iOS, and can be downloaded here:

Reverse Phone Lookup on iOS

Information like mobile phone numbers and background data is more difficult to obtain on a national level, which is why there is a cost associated with this information. If you're looking to access this information from the Whitepages App, prices are available on the store links above.

Please note the following differences between the app and the website:

Any search history, either from a purchase or a look-up, may only be available on the original device.

The web version of Whitepages Premium may contain more historical information on acquaintances and past locations in certain listings.

You have two options for your Whitepages App subscription.

First, you can log into the app with your Whitepages Premium subscription. The app will then use your existing membership and contact lookups.

Second, you can purchase an in-app subscription. You'll be given the option to purchase a subscription or a one-time lookup whenever you come across hard to obtain data, like a mobile number. If you don't see the option below, it means we are already displaying all the information we have for that particular listing.

Whitepages.com provides contact information for over 250 million people in the United States and Canada. Our users are able to do up to 10 lookups per month for free. Once you've used your free lookups, you can wait until next month or purchase one of our monthly membership plans.

No matter which membership you choose, you'll get unlimited lookups on Whitepages.com, and most provide access to Whitepages Premium, which provides harder to obtain details such as mobile numbers, historical addresses, criminal records, and more. Other paid services provided by Whitepages include our various mobile apps and Whitepages TenantCheck.

The security of your billing information is very important to us, and we perform various checks before payment is authorized. All payment processing is handled through a secure protocol that ensures the safety of any stored information.

If you believe that Whitepages has billed you, you can determine the associated service by investigating the following:

Did you recently use your credit card to access information on Whitepages Premium or a mobile app?

Did you authorize a friend or a family member to use your card to look-up contact data?

When reviewing your financial statement, does the charge have "Whitepages" in the title? If not, it's from an unassociated company.

In the event that you did not authorize a charge, please find the entry on your financial statement. There is a 1-800 number provided that goes directly to our Customer Care Team for further investigation.

In the event that this is a charge through a mobile product, please contact us by submitting a ticket,and our team will follow up via email with support.

Whitepages firmly believes in using data for good, and we understand that people have different needs when it comes to privacy. We will respect and assist with any requests for privacy as it relates to the information we provide.

Currently, it is not possible to make edits to individual listings. This is an option we hope to have in the future, so that you have more control over what information is available.

If you'd like to remove a listing associated with your identity, we can help. Please first obtain the URL/web address that contains your contact details, and then use that URL/web address to complete the opt-out process.

Please be aware that Whitepages is not the only company that publishes contact information online. Whitepages is only able to remove information on the services we provide. If you are concerned about privacy, we recommend searching for other websites that may potentially publish your information.

How to get the URL/web address for your listing

Use the Person Search feature to search for your listing by using your first & last name, along with city and state.

Locate your listing on the results page, and then click View Details. Please note: Listings in a blue box are specific to our Premium membership, and are not available to visitors on our free site. Submit a Ticket

Confirm that the listing is associated with your identity. This can be done by verifying the available phone number and address as yours.

Copy the URL/web address from the address bar. The URL/web address can be found in the address bar at the top of your internet browser. After highlighting the text, you can right-click and select copy. This will digitally copy the URL so that you can use it in the next step. Please note:The URL/web address you copy will have a small reference number at the end, usually 7 digits long.

Removing the listing via our opt-out service

Access the Opt-Out Site

Paste the URL/web address into the entry field by right-clicking the entry field and selecting paste. Press the black "Opt-Out" button.

The confirmation page will appear, providing a final chance to verify the contact details of the URL/web address you provided. Click "Remove Me" to continue.

Please provide us with a reason for your request. This will aid us in improving our product for visitors in the future. Click "Submit" this when you are finished.

Input your telephone number to verify the removal request. This is collected to verify association with the listing and secure details of your identity, and will not be resold or used on our site. Review the agreement and then press "Call Now to Verify" to receive the phone call.

A four-digit code will be provided, and you should receive an authorization call at the number provided in the previous step. Follow the instructions and input the code when prompted.

If you were successful, the page will update and confirm that we are processing the removal of your listing.

Please be aware that we do not have the ability to hide your information on databases we don't control, such as public records. Additionally, some third-party search engines may display information cached from our sites. It may take longer for search engine result pages to delete this cached data, up to 30 days in some cases.

How to Remove your Premium Listing

If you'd like your details to stopdisplaying on our site, you need to either be the person associated with the relevant name, address, or phone number or be legally authorized to act on behalf of the person.

Due to the extensive number of systems involved and the time it takes to complete,all removal requestsmustbe submitted through a support ticket.

After following the instructions outlined inthe video above, visit our support request page and select "I need to edit or remove a listing," or you can follow the instructions below.

First, you'll need to locate the URL/web address. Please locate your listing on the standard Whitepages search site and right click on the "View Report" button. Select "Copy link address" from that drop-down menu. Lastly, go to the support request page.Right-click into the "Personal Information URL/web address " field and paste the URL/web address you just copied.

In addition to providing the URL/web address to your Premium listing, include the following information so we can quickly process your request:

First name

Middle Initial

Last name

AddressSpecifically city and state

We will no longer display that listing, including all addresses and phone numbers associated with a person record. This means that your contact information will not be visible to anyone. Please be aware that we do not have the ability to hide your information on databases we don't control, such as public records.

Once we have responded to your request, please allow for 72 hours before any changes are reflected on the website.

Please note that some search engines may display information cached from our sites. It may take longer for search engine result pages to delete the cached data.

Why am I still seeing my name in a blue box after removing my listing?

If you have already had your data removed, and you perform a search for your name on Whitepages.com, you should expect to see your name in a blue box on the search results page. This is only a search optimization feature, and the contents of the blue box, as well as the corresponding URL/web address for the search results, are based entirely on the terms that were entered into the search field. Since we cannot control what people search for on our site, we cannot remove or prevent any specific terms from appearing in that blue box.

For example, below you can see what happens when a search is performed for "Ohayo Gozaimasu" in Seattle, WA.

A name and location will appear in the blue box, the above URL/web address, and links to Whitepages Premium below that match the search terms:

If you click on View Full Report or any of the links below, you will be taken to a search results page on Whitepages Premium that shows either no results or the closest pages we could find to match your search terms, just like any search engine. If your listing has been removed, it will not be included in these Whitepages Premium Search results.

If you click on one of those links, and we do have a profile for that listing, you will see a window like this:

If you see the above window, or see any specific personal details that were not entered into the search field, it means we may still have a listing for you, and you can to request to have the listing removed.

Purchases made through Whitepages are subject to sales taxes in states which require sales tax to be added to digital goods, such as the services provided by Whitepages. The amount charged will be the combined state and local taxes associated with your payment method and the product ordered.

Depending on state and local tax laws, some products may be charged different rates depending on the product purchased.

Below you will find a list of states where sales tax is charged, along with any messaging that those states require that we provide for consumers in those states:

Alabama - "Whitepages has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customers behalf to the Alabama Department of Revenue. Whitepages' program account number is SSU-R010155973."

Colorado

Connecticut

Hawaii

Indiana

Iowa

Kentucky

Louisiana

Maine

Minnesota

Mississippi

Nebraska

New Jersey

New York

North Carolina

Ohio

Pennsylvania

South Dakota

Texas

Utah

Vermont

Washington

Washington D.C.

Wisconsin

Wyoming

Caller ID spoofing is when a caller purposefully hides the number they are calling from and causes a different number to appear on your caller ID. Scammers will often do something called "neighbor spoofing," which makes it appear as if you are receiving a call from your area code in an effort to get you to answer the phone. If you do answer, the scammer will typically try to get you to divulge sensitive information, such as a credit card or social security number, in order to steal from you.

If you receive a call from a number you don't know, we recommend letting the call go to voicemail without answering. If the call is legitimate, they will likely leave you a voicemail and let you know how to contact them if necessary. You can also look the number up using Whitepages reverse phone lookup to see if it's a person or business that you know.

Please keep in mind that if you look up a spoofed phone number on Whitepages, it may belong to a real person and likely won't be labeled as spam on our site. Scammers who employ number spoofing usually switch numbers pretty quickly, which means it won't receive enough spam reports for us to flag it.

For more information on spam reporting on Whitepages, please take a look at this article: How do I view or report a phone number as spam?

Whitepages Premium will search through digitized court records from local municipalities all over the United States. When available, court records will show criminal arrests and warrants, mugshots, sex offender status, and offense and case details. If no information appears, that means that either the person you searched for has a clean record, or that those records are unavailable. When viewing a background report, it's also good to keep in mind that since these reports come directly from local municipalities, the depth of information contained in a report can vary from state to state.

When a background report is purchased, you will see any court records that Whitepages Premium has matched to the listing. We still recommend reviewing the match indicators to help you verify that the court records have been correctly associated with the listing the background report is attached to. This can be especially helpful in cases where you're trying to find someone with a rather common name.

United States Library of Congress

In the above example, we can see that the profile on the right indicates that the Middle name is "Not Matched," and there are multiple reasons why this could be the case. It's possible the court record does not contain a middle name, but the listing does, which would result in a mismatch. However, there is a slight possibility that the record has been erroneously associated with the listing because of the other match indicators that have lined up. We include these match indicators so that you can be aware of any information that you would need to review with added discretion.

Glossary

Below is a glossary of common terms that can be found in the criminal records contained within a background report. Please note that our definitions are general as laws, terminology, and level of detail vary from state to state. For more information on local laws and specific criminal codes, we recommend visiting your state's legislative website or the.

Arresting Agency:The institution that initiated the arrest or legal proceedings against someone.

Case Number:The number assigned by the court to the case for record-keeping purposes.

Case Type:The nature of the case. For criminal records, this can denote whether a case was criminal or traffic. Specific terminology for case type can vary between individual municipalities.

Charges Filed Date:The date on which legal charges were officially filed.

Counts:The number of times the individual was charged with the associated crime by the arresting agency.

Court:The specific court from which the criminal record originated.

Crime County:The county in which the alleged crime was committed and charges were filed.

Crime Type:These are specific types of crimes, as in theft or assault.

Disposition:The final determination in a court case or issue. There are multiple kinds of dispositions including closed, guilty, acquitted, dismissed, or amended.

Disposition Date:The date on which a determination for a case was made by the court.

Fine:A monetary penalty associated with a crime.

Offense Code:The specific code individual states use to refer to specific crimes.

Offense Date:The date on which the alleged crime was committed.

Plea:This refers to a defendant's legal declaration regarding a charge that was filed. Usually, a plea is either "guilty" or "not guilty."

Probation:A court-ordered period of time that a convict can serve under the supervision of a probation agency instead of jail time. Conditions for probation can vary and can include things like community service, counseling, or fines.

Scars & Marks:Any distinguishing factors of a person's appearance are usually noted here. This can include scars, marks, tattoos, or piercings.

Sentence:The punishment for an individual as decided by a court judge.

Source Name:This is the source of the specific court record.

Source State:This is the state in which the court record originated.

The Fair Credit Reporting Act (FCRA) is a United States federal law that regulates how businesses and people may use consumer report information. The FCRA promotes the accuracy, fairness, and privacy of information in the files of companies governed by the FCRA ("Consumer Reporting Agencies"), and requires others to only use information from Consumer Reporting Agencies when making decisions about an individual's employment, housing, creditworthiness, and eligibility for insurance, among other things.

The services provided through Whitepages.com, 411.com, Whitepages Premium, or any affiliated mobile apps are not FCRA compliant. This means data obtained from these services cannot be used for the purposes governed by the FCRA. Consumer Reporting Agencies are the only ones that are able to provide sufficient information about an individual to help make decisions regarding employment, insurance, housing, and creditworthiness.

However, Whitepages TenantCheck does provide FCRA compliant reports for the purposes of screening potential tenants. For more information, please visitthe Whitepages TenantCheck Help Center.

We understand that visitors may have questions about restrictions in using data provided by the aforementioned services. Here is a short list of examples of situations in which you should NOT use data obtained through the above services in decision making or screening. Keep in mind that this list does not contain every possible prohibited use, but it should aid as a helpful guideline.

Whitepages data cannot be used to make decisions in any of the following situations:

Screening of prospective tenants (unless you're using Whitepages TenantCheck )

Determining whether or not to hire a potential employee

Conducting background checks on current or future household employees, such as nannies and cleaners

Determining a person's creditworthiness

Determining eligibility for insurance

You can check to see if a phone number has been reported as spam, or report a phone number as spam yourself on Whitepages.com. After doing a reverse phone search, and follow the steps below to either view a phone number's spam rating or report it.

If you've received a spam call that is not labelled as such on our site, there are a couple possible reasons for this. The first is that we haven't received enough reports yet for the number to be classified as spam. The second is that you may be seeing a spoofed number. For more information about number spoofing, please take a look at this article: What is caller ID spoofing?

Viewing a Spam Report

After doing a reverse phone search on Whitepages.com for a phone number, you will be immediately notified if a phone number has been reported as spam or fraud. If a number has been reported enough times to be classified as spam, the number will be displayed like this:

Clicking on View Details will allow you to see more information about the number.

If a number has not been classified as spam or fraud, the phone number will look like this:

Reporting Spam

If a phone number has not been reported as spam, you can click Phone Number Details to see more information, as well as the option to report the number, by clicking report it.

Clicking onreport it will open up a window asking for information about the number.

You should not expect the spam rating to change immediately, since a single spam report will not necessarily change a phone number's classification as either spam or fraud. A phone number will be classified as spam after enough reports are submitted within a certain amount of time.

If a number is already classified as spam, you can still add your report. Just scroll down until you see this input box:

You can also report a number aslegitimate by clickingNot Spam. Since phone number owners do change from time to time, it is possible that a number once flagged as being associated with spam, would then be transferred to someone else, who is not associated with spam or fraud. A phone number is classified as spam or fraud after enough reports are received within a certain amount of time. Whitepages cannot manually reset a phone number's spam classification. However, if we stop receiving these reports, the spam rating of a phone number will gradually decrease until it is no longer labelled as such.

Report Monitoring is a feature that will notify you via email when new information is added to a person listing. This feature is available on both Whitepages Premium and our free site, Whitepages.com. Here are some of the updates you would receive after monitoring a listing:

Updates for new information added to Whitepages.com listings include:

Landline phone numbers

Current addresses

Relatives

Updates for new information added to Whitepages Premium listings will also include:

Mobile phone numbers

Historical contact info

Criminal records

Public legal & financial records

Changes to existing records in SmartCheck background reports, such as details relating to a particular criminal offense, may not trigger a Report Monitor update. However, any new records added will be included in this service.

Please note that Report Monitoring can only be activated on a listing associated with an individual person. It is not tied to results from other non-person searches such as Reverse Phone orReverse Address.

How do I enable/disable Report Monitoring?

Report Monitoring can also be manually enabled and disabled from the listing page associated with a persons identity on either Whitepages.com or Whitepages Premium.

At the top of a person listing, you'll find a sliding button that allows you to toggle whether or not you want to monitor that listing for updates. When this feature is enabled, the sliding button will be right facing.

Monitored Reports

Report Monitor is OFF for this listing

Report monitor is ON for this listing

How am I notified when new information is added to a report?

When new information is added to a listing you are monitoring, we'll send an email alert to the email address you registered with us to let you know. These are sent from reply at email-whitepages.com. From there, all you need to do is click on the link provided in the email to go straight to the updated listing.

From there, you'll find a red indicator that reads "NEW" next to the piece of information that was added.

Whitepages Premium members will also be able to view recently updated listings on your Account Dashboard after logging in.

Whitepages databases are updated at regular intervals, although there are not always new details to add to every listing. Rest assured that when new information is acquired on one of your monitored reports, we'll let you know.

How many reports can I monitor?

You can monitor up to 100 reports at a time.

Whitepages Premium members can view recently recently updates reports on your Account Dashboard, and see a full list of monitored reports in the section of your account.

Am I able to download information from these reports?

Yes! If you purchased a SmartCheck report, you will be able to download it as a PDF document that can be saved to your local device. The PDF will include the latest update of the SmartCheck report, but will not highlight recent changes.

Once the document saves to your local device, it will no longer update with new information from our servers. For the most up-to-date information, we recommend that you return to the Monitored Reports section of your Premium Account.

No, your search history is not visible to other visitors. This includes the searches that a visitor has performed, or statistics specific to the visits of a particular listing. Whitepages will keep your queries completely confidential from the public.

Whitepages.com is a privately held company and we are not affiliated with any telephone companies. We collect information from a variety of sources, cross-reference it for accuracy, and compile it to review at your convenience.

Information for our database comes from:

Publicly Available Information Sources: This is information thats available to the public. It includes addresses, street names, cities, states, and ZIP codes. Other examples of publicly available information include published phone directories and information published on the internet, such as publicly available social network profiles.

Third-Party Data Suppliers: Information from third-party data suppliers originates from a variety of sources. It may include publicly available information, such as phone directories, as well as information from other sources. These can include details submitted as part of contests, sweepstakes, subscriptions, and similar offers.

If listing information is not on Whitepages, it is either unavailable or has been removed from our websites.

How does Whitepages use customer information?

Any contact information submitted to Whitepages as part of becoming a Whitepages Premium customer or contacting our Customer Care Team, such as a name or email address, will be kept confidential.

This information will not be added to the Whitepages contact information database.

It will not be sold to any third parties.

We will only send emails as part of resolving customer support requests, notifying customers of account updates, or notifying customers of Whitepages promotional offers.

Whitepages Premium customers may opt-out of notifications of promotional offers by clicking "Manage Preferences" or "Unsubscribe" at the bottom of these emails.

At this time, business information on Whitepages is provided exclusively by third party data sources, and any necessary changes would need to be made through them.

Whitepages recommends reaching out to the data providers directly to add, edit, or remove information on a business listing. Correctingthe source details will help ensure accuracy on our website, as well as similar data providers that are not affiliated with Whitepages.

The majority of the business data on Whitepages comes from the following provider:

Infogroup/Express Update

If you would like the information removed, you can request that directly through Whitepages instead of contacting a third party data source. Submit this completed ticket form, and an agent will begin the process to remove the listing entirely.

Please note: we cannot guarantee that information updated through third party data sources will appear on Whitepages.

Whitepages sources information for residents and businesses in North America, primarily in the United States. International support may be limited outside of those regions.

There may be certain restrictions to how Whitepages information can be accessed when outside of the United States, and our support team will be unable to assist with requests to access Whitepages outside the U.S.

Whitepages Inc. is a private company that is not affiliated with any phone company or any printed white pages directories. If you have any questions about your local phone book, your phone company should be able to assist you. If they do not print and distribute your local phone book, they can most likely direct you to the company that does.

In addition to Whitepages, we have a website 411.com, which is your source for free online people searches. 411.com is not affiliated with "411, which when dialed connects you to a directory assistance operator. For questions regarding "411," including calls or service fees associated with calling the number, we recommend that you contact your local telephone provider as they may be able to better assist you.

Whitepages has no affiliation with telephone companies or their related services.

Our mobile apps now provide in-depth background reports on the people you're researching. This is powered through a system we call SmartCheck, which is designed to scan through our data, provide quick insights, and inform you to make the right judgment.

If you're wondering what SmartCheck provides, please review this article on our Help Center.

To access the Background Report information on the mobile app, toggle to "Smart Check" at the top of any contact report page. If we have additional information available on that person, you'll be presented with options to purchase the extensive collection of details.

See the screenshot below for a preview of what to expect!

SmartCheck background reports on Whitepages already contain all the information we have on a person's criminal history that has been made digitally available by local courthouses. However, some counties can be a little slow about digitizing their records, and some don't do this at all. Therefore, in order to get the most up to date information about a person, it is sometimes necessary for someone to physically go to a county court and retrieve the records. Thats where Court Runner comes in.

The Court Runner service allows you to have someone sent directly to county courts throughout the continental United States, and retrieve the details of their criminal records from the past 7 years. Since we are sending an actual person to your chosen county courthouse, there is a non-refundable service cost and it will take some time for the records to get returned to you.

What can I expect to see in a Court Runner report?

This can vary somewhat between individual country courts, but you can expect to see any details on felony or misdemeanor court cases from the past 7 years that resulted in a conviction. Some counties will go back as far as 10 years, and some will contain traffic records as well. County courts do not provide information beyond that, nor do they contain records for civil or federal court cases or arrests that do not end in conviction.

If you order a Court Runner report, and no records are returned, that means that none of the above information was found in the chosen or the past 7 years for the person you are researching.

How do I order and view Court Runner info on a person?

You can order a Court Runner report directly from the SmartCheck background report. All you have to do is scroll down to the blue Court Runner section of the report, which is located underneath the Criminal, Legal & Financial History section, here:

clicking here

After requesting a court runner report, you'll be asked to confirm which counties you'd like to send a court runner to. Once the results come back back, we'll put the details here the same place.

When can I expect the additional info from Court Runner to arrive?

Unlike normal SmartCheck background reports on Whitepages, you will not receive Court Runner information instantly. Since real people will be physically going to a local county court, the amount of time it takes will depend on the location of the courthouse.

Why are there additional fees associated with Court Runner?

Since the Court Runner service involves an actual person physically travelling to a county courthouse, they are paid up front to gather and compile the information for your report, which is then placed into your Whitepages Premium account for you to view.

While many counties do not charge any fees to request criminal records, some counties do. These fees can range between $1 and $65. We will of course make you aware of any fees imposed by specific counties before you make any purchases.

Due to the additional costs involved with sending someone to a courthouse along with any potential court fees, Court Runner reports are non-refundable.

Who do I contact with questions about Court Runner?

If you have any additional questions about Court Runner, you can always contact us and we would love to help. Contact us by .

SmartCheck is an easy way to gather information about the people youre researching. To make the details easier to understand, weve created a system of tags. These highlights will quickly inform you of who youre dealing with, and what to expect as you review the comprehensive details of the report.

Click here to see what each of the tags mean in your Smart Check report!

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Please note that tags are generated with information that we gather from public sources. As such, were unable to guarantee complete accuracy of all data presented. We recommend using the SmartCheck as a starting point in gathering insights, and it should not be used solely for making judgments. For more information, please review a summary of our Terms of Service in this article.

What can I expect to see in a SmartCheck Background Report?

Criminal Recordsprovidedetails on criminal offenses, arrests, and warrants. These include:

Identifying information, such as birth date, gender, andmugshots when available

Offense details, including crime type, location, date, and description

Case details, including the plea, disposition, sentence, dates, and courts involved

For more information on understanding these criminal records, please review this article.

Traffic Records include:

Details on violations, including DUIs, DWIs, speeding tickets, reckless driving, and parking tickets

Offense details, including crime type, location, date, and description

Bankruptcies and Foreclosuresinclude:

Bankruptcy details, including type, location, case information, and relevant dates

Foreclosed property details, including address, size, age, zoning, and value

Lender and loan details, including company, trustee, plaintiff info, amount, and dates

Details on the attorney, law firms, courts and trustees involved

Property Ownership include:

Property details, including address, size, year built, description, and owner/seller data

Tax and assessment details, including values, improvements, and number of rooms

Related mortgage details, including the lender, amounts, interest rates, and terms

Liens and Judgmentsinclude:

Case details, including the plea, disposition, sentence, dates, and courts involved

Lien and judgment details, including the amount, filing type, plaintiff, and record dates

Professional Licenses include:

License details, including the type, state, status, issue dates and expiration dates

Permits, including those related to concealed weapons, controlled substances, and explosives

Also includes pilot licenses, plus hunting and fishing licenses

After running a background report, you can also download a free PDF version. This allows you to keep all of that information for your own personal use. Background Report access expires after one year, so we recommend saving the document if you want long-term access.Please notethat after a background report is downloaded, the PDFwill not update with any future information that's added to our database.

Members can also purchase additional background reports or report bundles. More information about those options can be found.

What do the different tags mean?

Our database uses advanced algorithms to analyze information on a person, and presents that in a tag format. Since each person is different, were unable to share specifics of how these tags are calculated. However, the definitions listed below should give you an idea of what to expect.

Person Tags include:

Married: Person has a spouse in our records.

No Criminal History: No criminal records associated with this person.

Scarce Info Available: Only contact information is available for this person.

License tags include: Fishing, Concealed Weapon, Hunting, and Pilot

Contact Info Tagsinclude:

Recent Move: Person has been at current address for less than a year.

Stays in One Place: Person has been at current address for more than 5 years.

Moves Frequently: Has lived at multiple addresses across several states

Relocates Frequently: Has lived at multiple addresses in the same city

Criminal and Traffic History Tagsinclude:

Traffic Offender: At least three traffic offenses in last 5 years.

Serious Traffic Offender: Includes offenses for DUIs and hit & runs.

Noteworthy Criminal Records: Includes offenses for drugs, theft, or misconduct.

Violent Criminal Records: Includes offenses for assault or abuse cases.

Sex Offense Crimes: Includes records that mark an individual as a sex offender.

Legal, Financial, and Property Ownership Tagsinclude:

Some/Multiple Financial Troubles: Summary of liens granted on a person.

Some/Multiple Legal Troubles: Summary of legal judgments against a person.

High Property Value: Total value of properties exceeds one million dollars.

Recent Foreclosures: Foreclosed on a house in last 5 years.

Recent Eviction: Evicted in the last 3 years.

To update the auto-renewal of your Premium Membership, please follow these instructions:

Login to your Whitepages Premium Account, and from the dashboard, click on Account Settings on the menu.

From this screen, click on Billing.

Click onChange Payment Method.

At this point, you will be able to add your new method of payment.This will not charge until the start of the new billing period or SmartCheck background report purchase.You'll also find your billing history on this page.

We only accept credit cards from these providers: Visa, Mastercard, American Express and Discover.

Additionally, we accept payments fromPayPal.

How do I change my billing date?

Whitepages Premium Membership are available in three packages:

Monthly memberships that will automatically bill every 30 days

Annual memberships that will automatically bill every 365 days

Membership payments will automatically renew at the same price and term originally specified until you decide to change your membership.

If you order a Background Report, either individually or as a bundle, you will be charged immediately. Afterwards, you will have 30 days to redeem that credit.

What else should I know about the payment system?

All charges from Whitepages Premium will appear on your credit card statement as "WHITEPAGES INC", along with a toll-free customer phone number for questions and support.

You may see a $1 pending charge on your online statements. This is a temporary 'funds held' item, and it is a fairly common step in online payment authorizations. If you see this last longer than 72 hours, and it does not appear to be the 1$ trial cost, please [submit a request] to the Customer Care team.

Your username is the same as the email used to create your Premium account. If you have forgotten your password, you canreset it using our password recovery page. You will need to have access to the registered email to complete the process. You can find the password recovery page, linked here: Password Recovery If you used your Facebook or Google account as your login, you'll want to click on the appropriate login button, and then input your Facebook/Google login information to sign in.

In the event that you forgot the email address associated with your account, or no longer have access to it, we can still help! Please submita request to our Customer Care team, and provide your full name as it was registered to the account. We will then follow up with additional instructions on recovering or updating your account information.

Some of our previous apps have now been merged into the Whitepages app. We recommend downloading the most current Whitepages app here:

Whitepages for iOS

Reverse Phone Lookup for iOS

Whitepages for Android

The following apps are no longer supported, and may not function properly on newer mobile operating systems:

411

Metro 411

Cricket 411

The following apps are now part of Hiya, which is a separate company from Whitepages. For support regarding the following apps, please visit hiya.com/faq/index :

Whitepages Caller ID

Mr. Number

T Mobile ID

Samsung phone integration with Whitepages

You can cancel your auto-renewal at any time. Once you cancel, you will continue to have access to your membership until the end of the current billing period. All in-app payments/subscriptions are managed by the Apple and Google Play app stores.

For managing iOS subscriptions, please refer to Apple Support.

For managing Android subscriptions, please refer to Google Support.

If you purchased your subscription on the web, please refer to this article: How do I cancel my membership?