Winc FAQs

You can find your monthly charge date in the righthand column under all sections of your account.

You will also receive an email from Winc prior to your monthly charge date. Be sure to add [email protected] to your email contact list.

Please note that your order may be authorizedup to 12 hours prior to your processing date to speed up the shipping process and to make sure we get your wine to you as soon as possible.

The membership itself is free to join! A monthlyWinc Membership order starts at 3bottles a month for $39, plus $9flat shipping rate, and tax. Ifyou order 4 or more bottles, shipping is included!

You can add as many additional bottles as you'd like to your monthly shipment. Bottles start at $13 a piece. Your monthly order may be lower or higher due to wine choice or quantity, and local tax rates.

Winc's Insider Access Membership has a monthly charge of $59.95 redeemable as member credits. Your member credits can be redeemed toward the purchase of Winc items at any time. You may 'Skip' as many months as you'd like.

Winc is a direct-to-consumer winery revolutionizing the way you discover, buy, and share wine. By working directly with vineyards and winemakers we are able to give our Winc Membership members access to exceptional, small-lot wines from around the world.

Each month we'll introduce you to new wines that match your tastes, share the story behind each bottle, and wineknowledge you can share with friends.

Winc Members receive exclusive savings on each wine!

Personalized recommendations!

Save on shipping!

Order 4 bottles or more in a membership order to enjoy included shipping.

And as a Winc member you can look forward to saving $15 on us for every Winc Gift Box orders sent via Standard shipping.

Member Credits - You can purchase Winc credits at a discounted price allowing you to save.

Referral Credits - For every friend you sign up via your personal invite link, we give you $15 back in credits. And another $15 for their second.

Satisfaction Guarantee

At Wincwe believe wine should be a shared experience. That's why we offer two different referral programs to choose from.

1) Give a Box

With Give A Box you have the opportunity to show friends some love and introduce them to the WincMembership with a promo on their first order for3 bottles on us ($39 off). All they'llneed to do is cover tax and shipping for that first order.

After you share, your friend will receive an email explaining their$39 off promo to join the Winc Membership. They'llbe enrolled in the Winc Membership upon redeeming but, just like you, they can skip a month or cancel whenever needed.

If they're having trouble finding the email, they can check their spam or promotional folders. If they're still experiencingtrouble, we encourage you to contact us.To best help you out, please includeboth your email address and your friend's email address.

You can find the number of available Give A Boxes, as well as a record of your friends who have signed up, under your account.

Please note that Give A Box can only be sent to new members,cannot be combined with any other promotions or referral programs, and that abuse of this program will result suspension of your WincMembership.

2) Referral Link

Want to earn credits for referring? Then this is the program for you! If your friend signs up for the Winc Membershipwith your invite link, you both get credits to enjoy.We'll give you up to $30 - that's 2 bottles on the house - and your friend$22.

Once youre logged in, you can access your personal invite linkunder the Earn Credits section of your account. You can share your link via email, text, or social media.

Referral Breakdown

First Month's Order

Second Month's Order

Your Credits (Total=$30)

$15

$15

Your Friend's Credits (Total=$22)

$22

--

Your friend will receive 22 credits in their account for their first order. Once they receive their order, you will get 15 credits that month, too! If your friend continues their Winc Membershipfor another month, you'll get another 15 credits their second month, as well.You can refer as many friends as you want torack up credits.

Please note that if your friends or familyuse a promotion code instead of your invitelink to activate their account, the referral credit does not apply since promotions cannot be combined.

Also pleasenote that referral terms and conditions are subject to change.

Already shared your link andnot seeing your credits yet?

You will receive your 15 credits onceyour friend's monthly orderis delivered. And you'll receive an additional 15 credits upon your friend receiving their second order.

If you believe their order has already been receivedbutdont see your credits, please contact us with your full name and email address, as well as your friends full name and email address. We will be happy to look into that for you!

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We are only able to ship to states whichhave laws thatpermit shipment of wine directly to consumers.Currently we are unable to accept orders that are delivered to addresses in AK, AL, AR, DE, HI, KY, MS, RI, SD*, and UT. However, if you live in one of these states and want to send a gift to an address outside of those listed above, you are able to do so.

*South Dakota (SD):Due to carrier limitations within the state of South Dakota, unfortunately we areunable to accept new members at this time.

The laws regarding the direct wine shipments are constantly changing. We will expand our service area when laws permit and are optimistic that these restrictions will gradually disappear as consumer demand grows.

You can find more information and a state-by-state analysis of shipping laws on the Wine Institute site.

Additionally, there are certain zip codes which do not allow the shipment of wine in Florida, New Hampshire, Connecticut, and West Virginia. If you live in one of these areas, please contact us by texting us at our support number or by live chatting us using the Support button below. We can see ifwe can come up with a shipping solution tailored toyou!

Here is the list of dry zip codes:

FLORIDA

Day 32013

Mayo 32066

Bristol 32321

Hosford 32334

Sumatra 32335

Telogia 32360

Caryville 32427

Ebro 32437

Wausau 32463

Chipley 32428

Vernon 32462

NEW HAMPSHIRE

Campton03223

Ellsworth 03266

Monroe 03771

Sharon 03458

CONNECTICUT

Bridgewater 06752

Eastford 06242

Roxbury 06783

WEST VIRGINIA

Bethany 26032

Capon Bridge 26711

East Bank 25067

Fort Gay 25514

Wayne 25570

Worthington 26591

Arnoldsburg 25234

Big Bend 26136

Big Springs 26137

Chloe 25235

Five Forks 26136

Floe 25235

Grantsville 26147

Millstone 25261

Minnora 25268

Mount Zion 26151

Munday 26152

Nobe 26137

Orma 25268

Sand Ridge 25234

Tanner 26137

Arthur 26847

Bayard 26707

Cabins 26855

Dorcas 26847

Gormania 26720

Lahmansville 26731

Landes Sta 26847

Landes Station 26847

Maysville 26833

Mount Storm 26739

Wilson 26707

Advent 25231

Cottageville 25239

Duncan 25252

Evans 25241

Fairplain 25271

Gay 25244

Given 25245

Kenna 25248

Kentuck 25248

Le Roy 25252

Liverpool 25252

Millwood 25262

Murraysville 26164

Rock Castle 25245

Romance 25248

Sandyville 25275

Sherman 26164

Statts Mills 25271

Alkol 25501

Branchland 25506

Ferrellsburg 25524

Griffithsville 25521

Griffithsvle 25521

Harts 25524

Leet 25524

Midkiff 25540

Morrisvale 25565

Myra 25544

Palermo 25506

Ranger 25557

Sias 25506

Sod 25564

Spurlockville 25565

Sumerco 25567

Sweetland 25523

West Hamlin 25571

Yawkey 25573

Arbovale 24915

Bartow 24920

Buckeye 24924

Cass 24927

Droop 24946

Dunmore 24934

Green Bank 24944

Hillsboro 24946

Mill Point 24946

Minehaha Spgs 24954

Minnehaha 24954

Minnehaha Springs 24954

Seebert 24946

Slatyfork 26209

Slatyfork 26291

Snowshoe 26209

Stony Bottom 24927

Amma 25005

Gandeeville 25243

Harmony 25243

Left Hand 25251

Linden 25259

Looneyville 25259

Newton 25266

Reedy 25270

Tariff 25259

Uler 25266

Walton 25286

Adrian 26210

Alexander 26218

Century 26201

Cleveland 26215

French Creek 26218

French Creek 26219

Frenchton 26219

Hodgesville 26201

Kanawha Head 26228

Lorentz 26229

Rock Cave 26215

Rock Cave 26234

Selbyville 26236

Tallmansville 26237

Tennerton 26201

Alvy 26377

Big Run 26561

Burton 26562

Coburn 26562

Folsom 26348

Hastings 26419

Jacksonburg 26377

Knob Fork 26581

Lima 26377

Littleton 26581

Paden City 26159

Pine Grove 26419

Porters Falls 26162

Reader 26167

Smithfield 26437

Wileyville 26581

Are there states where Winc cannot deliver wine?

We are only able to ship to states whichhave laws thatpermit shipment of wine directly to consumers.Currently we are unable to accept orders that are delivered to addresses in AK, AL, AR, DE, HI, KY, MI*, MS, RI, SD*, and UT. However, if you live in one of these states and want to send a gift or shipment to an address outside of those listed above, you are able to do so.

*Michigan (MI): The state of Michigan has specific shipping restrictions. Please feel free to contact [email protected] for additional assistance.

*South Dakota (SD):Due to carrier limitations within the state of South Dakota, unfortunately we areunable to accept new members at this time.

The laws regarding the direct wine shipments are constantly changing. We will expand our service area when laws permit and are optimistic that these restrictions will gradually disappear as consumer demand grows.

You can find more information and a state-by-state analysis of shipping laws on the Wine Institute site.

Are there specific zip codes where Winc cannot deliver wine?

Additionally, there are certain zip codes which do not allow the shipment of wine in Florida, New Hampshire, Connecticut, and West Virginia. If you live in one of these areas, please contact us,so we can see ifwe can come up with a shipping solution tailored toyou!

Here is the list of dry zip codes:

Florida:Day 32013, Mayo 32066, Bristol 32321, Hosford 32334, Sumatra 32335, Telogia 32360, Caryville 32427, Ebro 32437, Wausau 32463, Chipley 32428, Vernon 32462

New Hampshire:Ellsworth 3223, Ellsworth 3266, Monroe 3771, Sharon 3458

Connecticut:Bridgewater 6752, Eastford 6242, Roxbury 6783

West Virginia:Bethany 26032, Capon Bridge 26711, East Bank 25067, Fort Gay 25514, Wayne 25570, Worthington 26591, Arnoldsburg 25234, Big Bend 26136, Big Springs 26137, Chloe 25235, Five Forks 26136, Floe 25235, Grantsville 26147, Millstone 25261, Minnora 25268, Mount Zion 26151, Munday 26152, Nobe 26137, Orma 25268, Sand Ridge 25234, Tanner 26137, Arthur 26847, Bayard 26707, Cabins 26855, Dorcas 26847, Gormania 26720, Lahmansville 26731, Landes Sta 26847, Landes Station 26847, Maysville 26833, Mount Storm 26739, Wilson 26707, Advent 25231, Cottageville 25239, Duncan 25252, Evans 25241, Fairplain 25271, Gay 25244, Given 25245, Kenna 25248, Kentuck 25248, Le Roy 25252, Liverpool 25252, Millwood 25262, Murraysville 26164, Rock Castle 25245, Romance 25248, Sandyville 25275, Sherman 26164, Statts Mills 25271, Alkol 25501, Branchland 25506, Ferrellsburg 25524, Griffithsville 25521, Griffithsvle 25521, Harts 25524, Leet 25524, Midkiff 25540, Morrisvale 25565, Myra 25544, Palermo 25506, Ranger 25557, Sias 25506, Sod 25564, Spurlockville 25565, Sumerco 25567, Sweetland 25523, West Hamlin 25571, Yawkey 25573, Arbovale 24915, Bartow 24920, Buckeye 24924, Cass 24927, Droop 24946, Dunmore 24934, Green Bank 24944, Hillsboro 24946, Mill Point 24946, Minehaha Spgs 24954, Minnehaha 24954, Minnehaha Springs 24954, Seebert 24946, Slatyfork 26209, Slatyfork 26291, Snowshoe 26209, Stony Bottom 24927, Amma 25005, Gandeeville 25243, Harmony 25243, Left Hand 25251, Linden 25259, Looneyville 25259, Newton 25266, Reedy 25270, Tariff 25259, Uler 25266, Walton 25286, Adrian 26210, Alexander 26218, Century 26201, Cleveland 26215, French Creek 26218, French Creek 26219, Frenchton 26219, Hodgesville 26201, Kanawha Head 26228, Lorentz 26229, Rock Cave 26215, Rock Cave 26234, Selbyville 26236, Tallmansville 26237, Tennerton 26201, Alvy 26377, Big Run 26561, Burton 26562, Coburn 26562, Folsom 26348, Hastings 26419, Jacksonburg 26377, Knob Fork 26581, Lima 26377, Littleton 26581, Paden City 26159, Pine Grove 26419, Porters Falls 26162, Reader 26167, Smithfield 26437, Wileyville 26581

Are there shipping restrictions on specific wines?

Unfortunatelydue to specific restrictions, there are certainwines that Winc cannot deliver to certainstates.

In addition to our complete list of non-shippable statesand dry zip-codes, currently we are unable to ship ourNVPetit Le Brun et FilsChampagneto addresses in the following states: AZ, AR, CO, CT, GA, IL, IA, KS, ME, MD, MI, NJ, NY, OH, PA, SC, TX, VT, WA.

If you live in one of thesestates, you're more than welcome to browse and enjoy any of our other wines !

To learn more about investing in Winc, please click here.

If you are not a member, you may purchase Winc wines at retail pricing. Winc Members receive exclusive deals and other benefits.

If you have canceled your Winc Membership, you will have access to non-member features and pricing. Want to upgrade? Get started here.

Orders of 12+ bottles will receive a 10% off case discount!

Promos are designated for Winc members only. If you are not a Winc member, have canceled your membership, or are a gift-card recipient, you are not eligible for promos.

Customers who have previously canceled their Winc Membership will not be eligible for first-time promos.

Wincs referral program is only available to Winc members at this time. Visit here to learn more about Wincs referral program.

Non-member orders start at 1 bottle to ship!

Receive a 10% off case discount on orders of 12 bottles.

Shipping will cost $15 per order.

$15 shipping on all orders

Dont forget that shipping is included for member orders of 4+ bottles!

If you are dissatisfied with your orderfor any reason, please contact us immediately so we can resolve your concerns. We may make arrangements, if appropriate. For more immediate assistance, we recommend texting us or live chatting us using the Support button below.

Returned orders may be subject to a restocking fee of $20.

Once we have received your returned products, please allow 7-10 business days for your refund to process depending on your bank's processing time.

Winc Members receive exclusive savings and benefits on every order. However, you do not have to be a member to purchase Winc wines.

If you want to become a Winc Member, click here to take our Palate Profile quiz and get started!

Please note, you do not have to become a member in order to purchase aWinc gift card or Winc gift box through Winc Gifts.

Winctakes pride in offering some of the best products available for our members. If you are not completely satisfied for any reason, please let us know immediately.We will gladly credit Winc Members the full value of your bottle towards another wine of your choosing in your next shipment.

Another benefit of letting us know what you didnt like is that it gives us the opportunity to recommend something we think you might prefer. We love to talk about wine at Winc, so if youre not sure what to put in your boxnext, ask us !

Be sure to include the name of the wine you didn't enjoy, so we can best assist youwith solutions.

Restrictions apply. Satisfaction Guarantee is a benefit for Winc Members only. Please ask a WincConcierge for more details. We reserve the right to deny Satisfaction Guarantee to customers who abuse the policy.

If you are dissatisfied with the quality or taste of your product, please contact us immediately by texting us or live chatting us using the Support button below.We will gladly credit gift recipients the full value of your bottle towards another wine of your choosing in a future shipment.

Please note, however, that all gift cards and gift boxes are final sale and non-refundable. Restrictions apply. Please ask aWincConcierge for more details.

We reserve the right to deny Satisfaction Guarantee to customers who abuse the policy.

If you want to change how often you receive orders, just click here.

You can Skip a Month as often as you like, at no charge. Just be sure to do so 48 hours before your monthly processing date. Setting a calendar reminder a few days before is a great way to keep track of your membership.

If your order is already on its way to you, please contact us via Live Chat or Phone, and well do our best to find a solution.

If youthink you might need to cancel your account, we want to first offer some solutions to common issues:

The membership doesn't quite fit my budget right now.

Wine is supposed to be fun, not stressful, which is why we offer an unlimited Skip a Month feature you can use anytime youdon't wish to receive a monthly order.

We also offer a wide range of Member Benefits so you can keep on saving throughout your membership:

Complimentary Shipping - On any order of 4 bottles or more.

Refer a Friend - For every friend you sign up via your personal invite link, we give you $15 back in credits. And another $15 for their second order.

Case Discounts - On any order of 12 or more bottles, you get a 10% discount.

Member Credits - You can save up to $100 by pre-purchasing credits.

Check out this article on all the savings you can get as a member!

Being home to sign for shipments is difficult for me.

We realize being home to sign for packages can be a pain, which is why we recommendsome alternative options so someone is always available to sign:

Your place of work

A nearby FedEx location

Apartment leasing office

Have a friend or neighbor sign

You can also sign up for delivery notifications via SMS to keep better track of your packages.

Check out this article outlining our most recommended shipping options!

I haven't really been enjoying the wines I've received so far.

We always want you to enjoy your wine,which is why we havea Satisfaction Guarantee policy. Let us know when you don't like a wine, so we can make sure you start getting better bottles tailored to your tastes asap:

Credit you for the wine you didn't enjoy.

We recommend you rate your wines going forward as the Palate Profile quiz is really just a starting point in personalizing your recommendations.

And we love to make personal recommendations anytime to get you started.

If you've received a bottle you haven't enjoyed, please give us a chat, so we can credit you for that bottle and make personal recommendations to get you started, and thenyour ratings will help make sure you get better recommendations going forward.

I can't keep up with all the wine I'm sent every month.

With Winc, you can Skip A Month anytime at no extra charge. Feel free to skip as much as you need while you get caught up.

An extrabenefit of skipping for a bit is that when you're ready to order more wine, if you order 12 bottles or more, you get a 10% case discount!

If you're set with wine for a bit, you can skip anytime, as often as needed until you're ready to order again!

I only wanted a one-time order.

Winc Membership comes with a lot of great features for managing your account and benefits for continued savings. One of the most convenient features is Skip A Month, which is unlimited and completely free to us anytime you don't wish to receive wine for a month.

We pride ourselves on offering craft wines you can't find at your local liquor store, cutting out the middlemen so we can offer exceptional prices, andmaking sure we execute every step of the process of making the wineand getting itto you in the most sustainable way possible.

We'd love to let you know more about how the membership works and all the great features and savings we offer at Winc.

Give us a chat if you'd like to hear more!

You may cancel your Winc Membership account by giving us a callor live chatting us. There is no cancellation fee. Reach us in one of the following ways,and one of our WincConcierges will be glad to assist you.

Live Chat via the Supportbutton on our siteMon-Fri6am-5pm PT or Sat-Sun 7am-4pm PT

Call (855) 282-5829 Mon-Fri 6am-5pm PT or Sat and Sun 7am-4pm PT

As a member you're able to save with ourMember Benefits and more!

Complimentary Shipping

Order 4 bottles or more in a membership order to enjoy shipping on us!

And as a Winc member you can look forward tosaving $15 on us for every Winc Gift Box orderssentviaStandard shipping.

Case Discount -Order more to save more. Ordering 12or morebottles will allow you to enjoy 10% off your order. Feel free to mix and match your favorites or add some more for your friends and family. This case discount will be applied automatically upon checkout.

Member Credits -You can purchase Winc credits at a discounted price allowing you to save up to $100!

Pay only $500 to receive $600 of credits, a $100 savings for you to enjoy. Plus get 2 Riedel wine glasses.

Pay $275 to receive $300 of credits.

Pay $140 to receive $150 of credits.

1 credit is the equivalent to $1 for any Wincorder.

Refer a Friend -For every friend you sign up via your personal invite link, we give you $15 back in credits. And another $15 for their second.

Don't forget, you cancombine all fiveand save big!

Order Size

Shipping Cost

3 bottles

$9

4+ bottles

Shippingis included!

Friends, colleagues, and dozens of Winc members in the North Bay area have been deeply affected by the recent, relentless wildfires, which firefighters are still working around the clock to contain.

We are still in shock over the immense destruction that has occurred, and our hearts go out to those who have lost loved ones, homes, and businesses, so we wanted to provide some ways to supportthose in need:

Sonoma County Resilience Fund -The Community Foundation Sonoma County launched this fundto address the mid to long-term needs of the community in light of the firestorm currently ravaging the country.

Napa Valley Community Foundation - This foundation supportsthose affected by the recent fires in Napa County.

Community Foundation of Mendocino County - This fund was created by the Community Foundations Board of Directors to provide disaster relief and recovery services in the aftermath of a natural disaster.

If you live locally:

Airbnb - They'velaunched an Open Homes programfor those seeking shelter free-of-charge at a residence outside of but near the affected area. The company is also looking for those willing to volunteer space at their local home for evacuees.

You can also help by donating to local animal shelters,which are helping people keep their pets safe. Humane Society of Sonoma County: sonomahumane.org. Humane Society of Napa County: napahumane.org. and Yuba-Sutter SPCA: yubasutterspca.org.

Thank you for your support,

Winc

What is it?Wincs wine team and engineers have worked together to design an algorithm that recommends wines for you- based on whatyou'veselected, tasted and rated.

How does it work?It all begins with the Palate Profile Quiz. We evaluate your preferences by asking a few questions. Your first box of wine reflects those answers. While thats a good start, we might not get it just right at first. Thats why rating is so important- it helps us improve your experience based on the informationyou'veshared about what you enjoy.

Your ratings history helps us recommend other wines that members (with a similar palate profile) have tried and liked. We also recommend other wine flavor-profiles that you havent already discovered but are likely to love.

We need your help!The more wines you rate, the more youll love whats in your glass. Sip, rate, and repeat.

Here's a quick breakdown of everything you need to know about Wincpromotional offers!

The majority of promotional offers are for new members. If you're already a member you canearn an unlimited number of credits by Referring a Friend.

You must use the promotional or voucher code at checkout, and it is only valid toward that first order.

All wine purchases at Wincrequire a 3 bottle minimum purchase.

Promotions cannot be combined.

Promotions arebased on wines at the $13 price point. If you see a promo for a bottle on us, that's referring to a $13 bottle of wine. $26 equals two bottles of wine. And the 50% off promo is based on an order subtotal of three $13 bottles.

Membership promotions do not apply towardgift purchases.

People redeeming a gift are not eligible to use promotions at checkout.

Winc's payment for new member (and other promotions) is an instant rebate on a portion of the purchase price paid for each product.

Shipping promotions are applicable toward standard shipping only.

The maximum value of any percentage off offer (i.e. 50% off a three bottle order of $39) is $20.

Tolearn more about our Give A Box program, click here.

Void where prohibited.

The Ship Now feature is available to our members who want to process a shipment on a day other than their processing date. Depending on when you use the Ship Now feature, a Ship Now order is an additional order to your regular monthly order.

It's a great option if you...

Have a party or event in between your monthly orders

Discover a favorite bottle and want to stock up (We are constantly selling out of wines and adding new ones to experience, so wedon'twant you to miss out!)

Just want to simply enjoy more wine!

When taking advantage of this feature, please note that Ship Now is a one time order for the wines currently in your box. Your Ship Now order will process and ship within 24-48 hours. Shipping and tax are applicable.

Please note that if you place a Ship Now order within 7 days of your monthly processing date:

The Ship Now order will replace your monthly shipmentfor that month! That way youwon'thave to worry about back-to-back shipments.

And if you place a Ship Now order morethan 7 days fromyour monthly processing date:

Youll receive the Ship Now andstill receive your upcoming monthlyshipment.

If after placing a Ship Now order you think youre all set with wine for the month and decide you no longer want to receive your upcoming monthly order, we welcome you to Skip a Month.

Placing a Ship Now order won't change the date of your monthly order. However, if you would like to change the date of your monthly processing dates, you absolutely can by contacting us.

If you gave a gift card to a friend, you can access your gift card order history by going to Hello > Order History > and then clicking on the Gift History tab to see the details.

If youselected to mail the gift card to your recipient, we sent you an email with the gift card's tracking information.If you did not receive the emailfor any reason, please contact us so we canbest help you out!

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Since someone 21 or older must be available to sign for delivery, we have a handful of shipping solutions that we highly recommend to help give you thebest shipping experience!

Business Address

If possible, it's best touse a business address whenever possible.

Apartment Office/Doorman

If you live in an apartment building with a leasing manager, you might also want to check with them to see if they are available to sign.

You may also consider shipping to a friendor neighbor with whom you are friendly and who is generally available to sign for packages.

FedEx Office

Another great option is sending packages to an eligible FedEx Office location as it's free to have it held for 5 business days and they often have flexible hours. All you need for pick up is your I.D. and tracking number! You can either set the FedEx Office to be your membership's default address or you may follow these steps to arrange for pick-up on an as-needed basis.

Anytime if you'd like to change your shipping address, justlog in andgo to your Address Book under the Account Settings pageto update and save your information.

You can find a brand new copy of the Winc Journal in every monthly shipment from us!

Missed a month?You can download a copy of the pdf below.

Issue Date

Issue No

Issue Theme

November

1

Harvest

December

2

Pop (Sparkling)

January

3

All Things New

February

4

The Winc List

March

5

The A-Z of Wine

April

6

Planet of the Grapes

May

7

La Vie Ros

June

8

Summer of Love

July

9

Let's Explore!

August

--

Like Parisians, we took a little summer break in August.

September

10

Falling for It

If your order has already processed and it's in "Authorized"status under your Order History, you may edit your address under your Address Book ASAP. Your address changewill apply successfully to thecurrent order and will become your default for future orders.

Please note once an order has already reached "Committed" under your Order History, unfortunately itcan no longer be edited. Your address change will not apply to thecurrent order and will only update for future orders. If you have deliveryconcernsfor this order, these alternate solutions may be helpful.

For additionalassistance, please feel free to contact us so we can help find thebest alternate solution.

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If you just missed your delivery, please know FedEx will attempt to deliver it up to 3 times in total. Check your tracking numberto be updatedon when their next attempt will be. Your tracking number canbe found at anytime under your Order History.

If you know you won't be home for the next attempt, here's a solutionthat may help you out!

Scheduleto pick up at aFedEx Officelocation forfree

1. Visit your tracking link on FedEx.com (You can access your tracking number from your Order History page)

2. Click the purple "Customize Delivery" button to select the "Hold at Location" option

3. Enter your order's original shipping address to select the location of your choice

4. As soon as it's delivered, your tracking link will indicate its available for pick up.Visit the location within 5 business days with your I.D. and tracking number.

Feel free to contact us if you need any assistance!

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When opting intoSMS shippingnotifications, you will be sent a text to the cell phone number on file between the hours of 8AM- 8PMlocal timeand wewon'tuse your cell phone for marketing purposes.

The text will be sent once your order has shipped and will provide the tracking number as well as the estimated delivery date. A text will also be sent if you miss a delivery attempt.

How can I opt into SMS shippingnotifications?

You can opt into SMS shippingnotifications by logging into your Winc Membershipaccount and going to your Account Settings. Scroll down and check the box next to "SMS ShippingNotifications or via our mobile app. Simple as that!

If youd like you can also email/chat/call us and we will be more than happy to opt you into SMS shippingnotifications on our end.

**Standard text rates may apply.**

How can I opt out of SMS shipping notifications?

In the same way you opted in, you can opt out of SMS shipping notifications at any time through your Account Settings page or via our mobile app. You can also reply STOP at anytime to any shipping messageyou have received.

Is it possible to contact Winc Support via text message?

Absolutely! Separate from the SMS shippingnotifications we send, we can additionally be reached for support by texting us!

Text Us

We take great care to ensure that your product arrives undamaged and your order complete. However, accidents do occur. If your shipment is damaged or a bottle missing, please contact us so we can offer a replacement or account credit.

When contacting us, please be sure to include which bottle was damaged or missing so we can help you as efficiently as possible.

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Yes, you can use the credits in your Winc Membership account towards a Winc gift card purchase. 1 Credit = $1

Please note, however, that credits from promotional codes are not eligible toward gift card purchases.

If you gave a gift to a friend, please click here to access your order history.

If you are receiving a gift,we sent you an email with your tracking information. If you did not receive the emailfor any reason, please contact us.

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That's what we're here for! Ourteam of Delivery Assistants would be glad to help you, please contact us.

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You can change your shipping address undertheAddress Booksection of your Account Settings page.

To ensure that your next orderis delivered to the correct address, please update prior to your order date. Also, please make sure to update it to a location where someone 21 and over will be available to sign, such as a business address or a FedEx Office location that can hold it for free for 5 business days.

Ifyou just placed an orderand realized yourshipping address is incorrect, you may find this info helpful.

For additionalassistance, please contact us right away so we can help find thebest alternate solution.

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You can update your billinginformation by visiting the Account Settings page in your account. Simplyscroll down to the Payment Methods sectionandedit as you need.

If you need to update the credit cardinformation for your PayPal or ApplePay details, please do so in those respective accounts.

Please Note: If you received an alert bar message advising you to update your billing, after updating, simply place a Ship Now order to resume your account, and you'll be all set.

If you have any questions or need assistance with any billing inquiries, please give us a call at 855-282-5829, Monday-Friday 6AM-5PM PT and Saturday and Sunday 7AM-4PM PT.

You canskipyourupcoming monthlyorder order by choosing to Skip a Monthunder the My Membership section of your account. The orderdate youll be skipping will be noted above the Skip a Month button.Remember to skipat least 48hours before your monthly orderdate to ensure thatit hasn't already been prepped and packed. Removing bottles from your boxdoes not cancel yourupcomingorder.

Once an order has already reached"Committed" under Order History, unfortunately it can no longer be edited or canceled as it has already begun making its way to you.If your order has already reached this stage andyou no longer wish to receivethe shipment, the following options may be helpful:

1. Feel free toskip the nextmonth (or as often as needed - skipping comes with no fee or limit)that way you can have extra time to try those winesand feelcatch up.If youre unhappy with the winesyou'vereceived for any reason, please contact us so we canbest help you out.

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2. If returning the order is preferred, we'd be happy to find the best solution for you. Please note orders returned to Winc may be subject to a restocking fee up to the total value of the order.

No, removing the bottles from your boxdoes not cancel your upcoming order.

Because the Winc Membershipis a monthly wine club, we add personalized recommendations to your boxeach month based on your Palate Profile. However, we encourage our members to explore all of our wine offerings and to add or remove any bottles they choose.In the event that your boxis empty at the time of your orderdate, Wincwill recommend bottlesfor youto ensure that you do not miss out on your monthlyorder.If you do not want wines for a particular month, you can utilize our Skip a Month feature.When your account is skipped, you will not be charged for nor receive wine that month. The Skip a Month feature is unlimited. You can useit as often as you like, free of charge. To skip your monthlyorder, pleasesign in andclick the Skip a Month button under the My Membership section. Be sure to do this 48 hours prior to your orderdate to ensure that your order does not ship.

Yes, you can absolutely edit the wines in your box. From the website, on the top right of the screen, click the box icon. A pop-up windowwill appear to edit your box.

To add, subtract, or remove wines use the (+), (-), and (Remove) buttons to edit. You will see an updated summary in your boxonce this is completed.

As soon as you're done making your changes, you're welcome toplace a Ship Now order at anytime! Otherwise, thosewines in your box will automatically process on your next order date.

We recommend you make any changes at least 48hours before your next designated orderdate!

If you'd like to change your Recommendation Settings, you can do so here.

Justclick the "ForgotPassword" link abovethePasswordfield on the Sign In page.We'll then email you with password reset instructions.Make sure to check your spam and promotions folders for the reset email.

If you're not getting the reset password email, check to see if you originally signed up through Facebook or Google+. It's possible that the email is going to an email connected with Facebook or Google+ that you don't generally use.

If you are experiencing issues with your password, try typing in your login and password, instead of letting the browser autofill it.

If that doesn't work, it might be a browser issue. Chrome and Safari work best with our current site. We recommend you try one of these browsers to access your account.

As always, feel free to contact us so that we can helpwith any issues you might be having.

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You are welcome to update your profileat any time. We highly recommend using an email you check often, as important notifications regarding yourmembershipwill be sent there, including information about your upcoming processing date in case you want to add or editthebottles in your boxor Skip a Month.

We also recommend youadd us to your contacts ( [email protected] ) to assure that time sensitive updatesdon'tget lost in your promotions or spam folders. Wedon'twant you to miss out on anything!

Justlog into your account andgo to the Account Settings page toupdate anyinformation you'd like.

If you would not like to receive a shipment of wines for a particular month, you are more than welcome touse our Skip a Month feature. When using this feature, you will neither receive nor be charged for wines that month.

We recommend you skip 48 hoursbefore your monthly orderdate or as soon as you get your Monthly Recommendations reminderemail. You're welcome to use the Skip a Month feature as often as needed!

If you change your mind about skipping, you can resumeso long as you do so before your next orderdate. Simply click Resumein the same spot.

You can findthis featurein your account under the My Membership section. Where this lives will be different whether you're on adesktop, using a mobile device, or on the Winc iOS App:

MOBILE SITE

WINC iOS APP

DESKTOP SITE

1. Login

1. Login

1. Login

2. Click on the3 stacked lines

2. Click on the3 stacked lines

2.Click on "Hello, __"

3.Click on "Hello, __"

3.Click on "Account Settings"

3. Click on "MyMembership"

4. Click on "My Membership"

4. Click on the "Skip a Month" dropdown

4.Click on the "Skip a Month" button

5. Click on the "Skip a Month" dropdown

5.Click onthe "Skip a Month" button to confirm the skip

5. After the pop-up appears, click on the "Continue to Skip" button to confirm the skip

6. Click onthe "Skip a Month" button

7. After the pop-up appears, click on the "Continue to Skip" button to confirm the skip

Please note that when you Skip a Month, you do forfeit any wines you've previously placed in your box. However, as long as those selections are still available, you can put them back in to save for the next month as soon as you're done skipping.

I'm afraid I might forget to Skip a Month, what should I do?

To besthelp you out, we'll send you a Monthly Recommendations reminder email 3 days before your order date. Please add [email protected] to your contact list to make sure you're getting those important emails

Wefind it helpful to set a monthly calendar reminder for a few days before your order date, too.

We're happy to hear you found a new favorite wine! To order more, simply look for it on the Wines page. If you see the wine there, we still have bottles available, so go ahead and add one or more to your next delivery! Or we're more than happy to do it for you, should you want to reach out.

Don't forget that ordering 12or morebottles allows you to enjoy10% off your order. Feel free to mix and match your favorites or add some more for your friends and family. This case discount will be applied automatically upon checkout.

Since we are constantly selling out of wines and adding new ones to try, we recommend afteradding morebottles to your box, to go aheadand use our Ship Now feature to make sure you enjoy thosefavorites again before they sell out.

We love helping you out! To best do so, you can browse through all of our Support Articles 24/7 to get detailed answers to FAQs.

You can now conveniently contact us for support via text message or Facebook Messenger!

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For immediate assistance, our hours are:

Monday - Friday 6am-5pm PT

Saturday and Sunday 7am-4pm PT

If you'd like to reach us via email,use the contact form at any time or email us directly at [email protected]. We strive to get back to you within 24hrs.

Have questions about canceling your Winc Membership? Please live chat or give us a call at (855) 282-5829

We can't wait to speak with you!

What is Winc's Partnership with JetBlue?

Winc has an exciting partnership with JetBluewhere you can earn TrueBlue pointsby ordering wine!

If you're new to Winc and join the membership, you can earn up to 2,500 TrueBlue Points (1,500 afteryourfirst order and another 1,000 after your second order). Please be sure to input your TrueBlueinformation beforeplacing your first order to ensureyou'll beeligible for the 2,500 points.

You don't have to be a new member to earn the points! All members can earn 1,000 points for every 24 bottles deliveredthroughout theirWinc membership. To start earning points, all you have to do is enter your TrueBlue information. Once you've done so, you'll start making your way towards earning points!

I'm new to Wincand signed up with the TrueBlue promotion. When do I get my 1,000 + 2,500 points?

Once your TrueBlue informationhas been verified, you will receive the first 1,500 points. Once your second order has processed you will receive the remaining 1,000 in your TrueBlue account. Please allow up to 6weeks for each set ofpoints to be credited into your TrueBlue account.

Can I use a promotion code on my first Wincorder and still get 2,500 points?

No, unfortunately the offer of 2,500 TrueBlue points cannot be combined with any other offers. Only full-priced first orders are eligible for the 2,500 points. However, if you do want to use the promotion, you can still enter your TrueBlue information and start earning 1,000 points for every 24 bottles Wincdelivers. I am already a member of Winc.

Can I still earn the 2,500 points?

Unfortunately, only new members are eligible for the 2,500 pointspromotion. But as soon as you enter your TrueBlue information, you can earn 1,000 points for every 24 bottles Wincdelivers throughout your membership. Please allow up to 6weeks for each set ofpoints to be credited into your TrueBlue account. Under your My Account section you can trackyour progress towards every24 bottles!

When do I start earning points?

You'll start earning points with each bottle you order as soon as you enter your TrueBlue information. While it may take up to 6weeks for your TrueBlue account to be verified and receive your points, any bottles you order in that time will be eligible for points once we've confirmed your TrueBlue information.

Where can I view all the TrueBlue points I've earned with Winc?

You can view your points directly within your TrueBlue account.

AtWinc, we make every effort possible to operate in a way that minimizes our environmental impact.

First, both our box and the pulp trays inside are entirely compostable. You'll also notice that most Winc bottles arrive without a cork capsule.Back in the day, capsules were used to protect corks in old cellars. Now they're no longer needed as wine bottles are stored in controlled and regulated cellars or warehouses. It's extremelysustainable to go without them!

The reason wedon'thave a recycling program in place for our boxes or bottles is that the carbon impact of moving them back and forth is actually pretty substantial. However, we 100% promote re-use of the materials in fun DIY projects to give them further lives. Check out our YouTube Channel to see videos on how to make leftover materials from your shipment into picture frames, decorative trays, flower vases, and more!If youstill wish to learnhow you can recycle your Wincmaterials, check out this site to find a recycling center near you.

Furthermore, by transporting wine in reusable totes to a centralized bottling and distribution facility we avoid the significant carbon impact of added weight and wasted space of transporting finished wine in bottles. We also bottle wine using a just-in-time inventory strategy meaning wine travels in bottles for the 'final mile' only, directly from our distribution center to your doorstep. This reduces our carbon footprint an estimated 50%.

We actively support growers and winemakers that practice sustainable farming and winemaking. Whenever possible we opt for organically grown grapes and minimal intervention in production. We feature a number of biodynamic, vegan, and otherwise sustainably farmed and vinted wines.

Last but not least, we encourage you to check out our partnership with 1% for the Planet, where1%of all our Pacificana sales go toward benefiting and preserving the environment.

For more info onsustainability, check out the blog.

What is Summer Water Societ?

Summer Water Societ is a special3 month membership for our new 2016Summer Water Ros and exclusiveSummer Water merchandise. The membership will takeplace duringthe months of May, June and July 2017.

Each month of the membership includes:

3 magnums of 2016 Summer Water Ros (equivalent to 6bottles)

Limited edition Summer Water merchandise

Shipping

The total price to join Summer Water Societ is $350 + tax where applicable.

Please note thetotal amount is charged during the time of enrollment and is non-refundable.

When will my Summer Water Societ orders ship to me?

Summer Water Ros willbe coming your way when they ship on the following dates:

May 17th, 2017

June 19th, 2017

July 14th, 2017

How does the Summer Water Societ membership work if I'm already a current Winc member?

Summer Water Societis completely separate from the Winc membership, which means anyone can be a part of Societ, including current Winc members!

If you're a current Winc member that has additionallyjoined Summer Water Societ, please note this does not automatically pause or override yourexisting Winc membership during the months of May 2017, June 2017 and July 2017.

Additionally,there will not be a Skip a Month feature for Summer Water Societ; however, you're welcome touse the Skip a Month feature for yourWinc membership whenever a Winc membership order is not needed for a particular month.

Can I still sign up to join Summer Water Societ?

Unfortunately Summer Water Societ is sold out, but you can join the waitlist by visiting summerwater.winc.com/societe.

Once you have selected the wines you would like in your monthly order, you are able to see the date they will process in the Order History section of your account.

There, you can see the wines in your current order as well as the status. Here are a few statuses you might see:

Authorized

Your order has been placed. Our warehouse will soon get your wine ready for you to enjoy!

Committed

Your wine has been packed and has begun making its way to you!Its been picked up by FedEx and is waiting to be scanned at the first hub. Once it's scanned, you'll get your tracking number to follow along!

Shipped

Your wine hasbeen scannedinto the first FedEx hub. You now have your tracking number to follow its journey to you!

When the orderhasreached "Shipped" status, you can view the details of its journey en route to you by clicking the specific order and then by clicking the Track Packagebutton.

We also send you tracking information in your Shipped email. If you are not seeing these, be sure to check your promotions or spam folders. You can also add [email protected] to your contacts so you don't miss any important emails!

If you'd like to be opted in to receive delivery notifications via SMS, just go to your Account Settings and click the checkbox nextto "SMS Shipping Notifications."

As a Winc member, if you have anyquestions about wine in general, our wines specifically, or just want recommendations on what to put in your box this month, the Winc Journal you receive in each order is one of the best places to learn about wine!

Thegoal of each Winc Journal issue isto share highlights from our community, delicious seasonal recipes, enriching stories that allow you to connect with wine, and to give a sneak peek of upcomingwine releases!

You can find a digital copy of each Winc Journal issue here. Also visitour blog tofindother funand educational content!

While on the site, check out our Wines page for all the wines we currently have available. We're always offering new wines each and every month, sowe encourage you to browseoften!

Don't forget that the Winc Journal you receive in each order is one of the best places to find certain wines! Each issue gives a sneak peek of upcoming releases and shares what to expect from each wine.

If you'd like help picking out your wines, feel free to contact us.

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