WorkFusion FAQs

There are several advanced courses in the Academy, like AE Specialist, ML Engineer, Data Analyst, etc. whichare available only for partner and customer trainees by nominations.

If we have an agreement with your company, we will add you to the course. Please connect with your head of RPA practice/your manager and ask to sendan accessrequest to [email protected].

If there is no agreement in place andyour company would like to be a WorkFusion Partner/Customer, please let us know via [email protected] and we will connect you to the right person.

Submitting a Name Change Request

Submitting a name change request is quick and easy.

First, you need to show thatyou are the authorized owner of the certificate. If you click 'Request a Name Change' in the sidebar of your certificate, you will need to enter the verification email sent to you to make any changes to the credential:

[email protected]

This will verify that you own the credential, andonly youcan change your name.

How Long Will it Take?

If your requested name change is very similar to your current name (for example, adding a missing letter or two), your name change will happen immediately.

If your requested name change is considerably different from your current name, Accredible will ask us to verify this independently. This may take a day or two to process.

Why Was My Request Denied?

Sometimes a requested name appears very different from the way your name originally appeared on your credential. When this happens, we have to determine whether or not the names are similar enough that they belong to the same person. For instance, adding a last nameor changing your first name may appear like you are trying to assign your credential to someone else.

If you believe that your name change wasincorrectly denied, please attempt to contact to us directly by, as that will be the quickest way to resolve your issue.

Your internet firewall might be blocking traffic from vimeo.com. This can happen when you try to watch the video using your work internet connection. Corporate firewalls can be quite strict when filtering incoming traffic. Please try another internet connection (at home, for example).

If you're residing in China, vimeo.com service is blocked there in general. In this case, the only option would be to use a VPN connection.

To change you email, follow the steps below.

Click on your name in upper right corner.

Click on 'Profile'

Click on 'Edit profile'

Change the email:

Click 'Save changes'.

Your email is changed.

1.Log in to Automation Academy and go to your profile (click on the icon in the top right corner):

2. Open the profile and find your unique numerical ID in the profile link:

3. When logging in to the training instance, use the ID from above [email protected] your username:

Please use the same username for registering in WorkSpace-Sandbox.

To change you password, follow the steps below.

Click on your name in upper right corner.

Click on 'Preferences'

Click on 'Change password'

Change the password, keep in mind these requirements:

Click 'Save changes'.

Your password is changed.

Visit the Academy login page.

Click theForgotten your username or password?link on the Moodle login page.

Your username or your email address can be used to recover the login information that is needed. For this example, theSearch by email addresswill be used. Enter the email for the Moodle admin and click "Search".

Next will be aConfirmationpage. ClickContinue.

Next, you'll receive an email with the subject lineChange Password Confirmation. See the screenshot below for visual reference. Follow the link to reset your password.

You will be prompted to change your password. When you click Save Changes, you'll be taken to a confirmation page that says "Thank you for Confirming the change of Password". ClickContinue.

You will be prompted to log in to the Academy with your new password.

We respect your passion to study automation in the Academy. And we ask you to register for Academy using only your business email.

Using @gmail.com as well as other free mail accounts is not possible.

If you register under your work email, you will be able to change it in future.

Are you finished your coursework and waiting for your certificate to be issued? Use the following guide to check course completion.

Remember, courses are complete when all of these criteria are met:

YourCourse Grade must meet or exceed the minimum required score.

AllActivities must be completed.

All Quizzes and Assignments must be completed with a passing score.

How to check that your course is complete:

Check 'Course Completion Status':

Check course status - this course is In progress.

Check course grade. Your course grade should be more than required.

All activities should be passed.

You can click on 'More details' to see your personal course report.

Completion progress details:

Check that all of your quizzes and assignments have a passing grade.

The blue check indicates that this activity page is passed.

No blue check means these pages have not been passed.

Please pay attention on quiz grade and number of attempts you have.

Provide feedback on the course. It's mandatory to pass the course.

If after all of these steps you found that your course is still "in progress", please send us a request for a help.

If you'd like to check all of the certificates you got, please use this instruction.

Go to the Certificates Directory page: https://directory.credential.net/workfusion

Type you email here:

Click on the 'Search' button and see the results:

You can click on the credential link and see the certificate page.

If you'd like to improve your Linkedin profile with certificates you've received, please follow these steps:

When you receive the certificate to your email, you can open it and add to LinkedIn profile by clicking on the credential link on the right.

Click 'Add to LinkedIn' in the left menu to open window with filled form and click 'Get Started':

Copy/paste certificate's information from filled form to LinkedIn form and click on the 'Save' button.

Your credential was successfully published on LinkedIn.