Working Solutions Claimed Company
Working Solutions, founded in 1996, was the first company to utilize an entire workforce of home-based customer sales and service agents. read more
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Training does not fully prepare you. When ever there is an issue all you get from management is a text book answer. On payday the funds do not arrive in your bank account until the end of payday. Bogus "no show" hours are deducted daily which you don't get paid for and count against you.
What are some of the best things about your team?
The Resource Agents are very helpful, I will say that much.
What makes you most happy at work?
I am most happy with the ability to work at home.
What is most positive about the culture and environment at your company?
Very professional and they try to keep the moods up of the agents with games.
What does the leadership team need to get better at?
Personal interaction with agents. More attention to detail when it comes to fixing problems. Text book responses without actually investigating the issue isn't good enough. Paying at the end of the day on payday is completely unacceptable.
Why do you feel undervalued and what would make you feel better about your compensation?
The "no show' hours are the big problem. Their system has a problem tracking when you are logged in and docks hours daily. Those no show hours aren't paid and they decrease adherence scores. I did everything I was told to do to avoid no shows and I still received them in my metrics.
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