Caribou Coffee

EMPLOYEE PARTICIPANTS: 118

TOTAL RATINGS: 1004

Dunkin'

EMPLOYEE PARTICIPANTS: 3153

TOTAL RATINGS: 27051

Caribou Coffee vs Dunkin'

Compare Caribou Coffee versus Dunkin' for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 118 employees and customers of Caribou Coffee and 3153 employees and customers of Dunkin'.

Caribou Coffee

Caribou Coffee's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Caribou Coffee.

Dunkin'

Dunkin''s brand is ranked #43 in the list of Global Top 100 Brands, as rated by customers of Dunkin'.

4.2/5

Product Quality

3.6/5

Pricing

3.4/5

3.9/5

Customer Service

3.4/5

NPS Score

51%	Promoters
34%	Passive
15%	Detractors

Net Promoter Score
Winner by 25

NPS Score

47%	Promoters
17%	Passive
36%	Detractors

See how Caribou Coffee compares to its competitors

Einstein Bros. Bagels

McDonald's

Farmer Brothers

Pressed Juicery

See how Dunkin' compares to its competitors

Starbucks

Peet's Coffee & Tea

Au Bon Pain

Einstein Bros. Bagels

Krispy Kreme

Krispy Kreme Doughnuts

Luby's

Yum! Brands

Tim Hortons

Working at Caribou Coffee vs Working at Dunkin'

54 / 100

CEO Rating
Winner by 5%

David Hoffman

49 / 100

CEO Rating

Caribou Coffee

Caribou Coffee doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

Dunkin'

Employees at Dunkin' rate their CEO, David Hoffman, 49/100. This score is 5% lower than the scores of Caribou Coffee's CEO, Sarah Spiegel. Employees in the Marketing and Communications departments rate David Hoffman the highest.

CEO Score 54

CEO Score

CEO Score 49

Overall Culture 53

Overall Culture

Overall Culture 51

-55

eNPS

-53

Gender Score 62

Gender Score

Gender Score 58

Diversity Score N/A

Diversity Score

Diversity Score 59

Perk And Benefits 53

Perk And Benefits

Perk And Benefits 37

Professional Dev. 41

Professional Dev.

Professional Dev. 46

Overall Culture at Caribou Coffee vs Dunkin'

/ 100

Caribou Coffee

Employees at Caribou Coffee rate their Overall Culture a 53/100, with Sales as the department that rate their experience the highest.

Overall Culture
Winner by 2%

/ 100

Dunkin'

Employees at Dunkin' rate their Overall Culture a /100, with Communications and Marketing as the two departments that rate their experience the highest.

Caribou Coffee
Dunkin'51

Employee Net Promoter Score at Caribou Coffee vs Dunkin'

-55

eNPS

Caribou Coffee

16 Promoters 15%

15 Passives 15%

71 Detractors 70%

-53

eNPS

Dunkin'

462 Promoters 18%

290 Passives 11%

1843 Detractors 71%

Employee Net Promoter Score
Winner by %

Caribou Coffee
Dunkin'-54

Gender Score at Caribou Coffee vs Dunkin'

/ 100

Caribou Coffee

Employees at Caribou Coffee rate their Gender Score a 62/100, with Sales as the department that rate their experience the highest.

Gender Score
Winner by 4%

/ 100

Dunkin'

Employees at Dunkin' rate their Gender Score a /100, with Marketing and Design as the two departments that rate their experience the highest.

Caribou Coffee
Dunkin'58

Diversity Score at Caribou Coffee vs Dunkin'

Not enough ratings

Caribou Coffee

Caribou Coffee doesn't have enough ratings to calculate Diversity Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

Dunkin'

Employees at Dunkin' rate their Diversity Score a /100, with Communications and Design as the two departments that rate their experience the highest.

Diversity Score
Winner

Dunkin'59

Perk and Benefits Score at Caribou Coffee vs Dunkin'

/ 100

Caribou Coffee

Employees at Caribou Coffee rate their Perk and Benefits Score a 53/100, with Sales as the department that rate their experience the highest.

Perk and Benefits Score
Winner by 16%

/ 100

Dunkin'

Employees at Dunkin' rate their Perk and Benefits Score a /100, with Communications and Marketing as the two departments that rate their experience the highest.

Caribou Coffee
Dunkin'37

Professional Development Score at Caribou Coffee vs Dunkin'

/ 100

Caribou Coffee

Employees at Caribou Coffee rate their Professional Development Score a 41/100.

/ 100

Dunkin'

Employees at Dunkin' rate their Professional Development Score a /100, with Sales and Operations as the two departments that rate their experience the highest.

Professional Development Score
Winner by 5%

Caribou Coffee
Dunkin'46

Leadership Culture Ratings vs Dunkin'

Caribou Coffee

50 / 100

Leadership Culture Ratings vs Dunkin'
Winner by 3%

Dunkin'

47 / 100

Caribou Coffee rates % higher than Dunkin' on Leadership Culture Ratings vs Dunkin' Ratings based on looking at 6223 ratings from employees of the two companies. Ratings come from the answers to questions like "Are your company's goals clear, and are you invested in them?" and "Do you feel comfortable giving your boss negative feedback?".

Caribou Coffee
Dunkin'47

Compensation Culture Ratings vs Dunkin'

Caribou Coffee

44 / 100

Compensation Culture Ratings vs Dunkin'
Winner by 4%

Dunkin'

40 / 100

Caribou Coffee rates % higher than Dunkin' on Compensation Culture Ratings vs Dunkin' Ratings based on looking at 4241 ratings from employees of the two companies. Ratings come from the answers to questions like "Does your company give annual bonuses?" and "How often do you get a raise?".

Caribou Coffee
Dunkin'40

Team Culture Ratings vs Dunkin'

Tied

Caribou Coffee tied with Dunkin' on Team Culture Ratings vs Dunkin' Ratings based on looking at 3781 ratings from employees of the two companies. Ratings come from the answers to questions like "Are your company's meetings effective?" and "What do your coworkers need to improve and how could you work together better?".

Caribou Coffee
Dunkin'54

Environment Culture Ratings vs Dunkin'

Caribou Coffee

67 / 100

Environment Culture Ratings vs Dunkin'
Winner by 1%

Dunkin'

66 / 100

Caribou Coffee rates % higher than Dunkin' on Environment Culture Ratings vs Dunkin' Ratings based on looking at 3540 ratings from employees of the two companies. Ratings come from the answers to questions like "What needs to change to make the company culture better?" and "On average, how many hours do you work a day?".

Caribou Coffee
Dunkin'66

Sentiment Culture Ratings vs Dunkin'

Caribou Coffee

53 / 100

Sentiment Culture Ratings vs Dunkin'
Winner by 3%

Dunkin'

50 / 100

Caribou Coffee rates % higher than Dunkin' on Sentiment Culture Ratings vs Dunkin' Ratings based on looking at 5368 ratings from employees of the two companies. Ratings come from the answers to questions like "What would you most like to see improved at your company?" and "How do your customers perceive your company?".

Caribou Coffee
Dunkin'50