Employees at FCR rank Matt Trebb in the Top 5% of CEOs in Grants Pass, OR. Comparatively, employees at IntouchCX rank Mitul Kotecha and Shane Kozlowich in the Top 5% of similar sized companies. Employees rate their CEO differently based on the frequency of interaction, ability to affect company culture, and drive measurable results.

Matt Trebb

CEO of FCR

BIO: Matt joined FCR as Group Vice President in December of 2020 to help inform, lead, and execute strategies to grow FCR’s service delivery capabilities through the development of internal people, process and technology, and external partnerships. Prior to FCR, Matt worked for over 20 years in the BPO space, most recently as Vice President of Global Operations at TTEC, a worldwide leader in CX strategy, outsourcing, and technology. Matt has a Master’s degree from the University of Western Ontario and a Bachelor’s degree from Laurentian University. He resides in Littleton, Colorado, with his wife Julieta, their young son Aquiles, and their dog Peppy.

Mitul Kotecha and Shane Kozlowich

CEO of IntouchCX

BIO: IntouchCX is led by Mitul Kotecha and Shane Kozlowich, who have both been with the company for over a decade. Kotecha has held roles at IntouchCX, including Chief Financial Officer and, most recently, President and Chief Operations Officer. He has spearheaded major growth, operational, and service delivery strategies across the company’s products and solutions offerings. Kozlowich has also held the roles of President, Chief Financial Officer, and Chief Strategy Officer with IntouchCX, leading strategic initiatives such as mergers and acquisitions for the Company and its global corporate development, finance, accounting, HR, real estate, and technology offerings.