Tony Bates vs Louis Summe

Tony Bates

CEO of Genesys

BIO: Tony Bates is the chief executive officer of Genesys. He leads the company’s strategy, direction and operations in more than 100 countries and oversees a global team of more than 5,000 employees. Tony has decades of experience steering business-to-business and business-to-consumer companies through major market transitions and rapid scaling. A passionate technologist at heart, Tony began his career in network operations and internet infrastructure, teaching himself to code during his daily train commute. He swiftly gained the business acumen to advance into trusted executive roles at some of the world’s most respected global SaaS companies. Career highlights include leading Cisco’s Service Provider business, growing its Enterprise and Commercial division to more than $20 billion in annual revenue and serving as CEO of Skype, where he was responsible for expanding the business to over 170 million connected users. Once Skype was acquired by Microsoft, Tony became president where he was responsible for unified communications before serving as executive vice president of business development and developers. In addition to his role at Genesys, Tony continues to serve on the board of directors at both VMWare and eBay.

Louis Summe

CEO of LiveVox

BIO: Louis has dedicated over 25 years to developing innovative communications platforms. His passion to drive effective customer engagement forms the basis for our company vision and influences the ongoing evolution of the contact center industry.