32
NPS Score
VS
Hyatt Claimed Company
- EMPLOYEE
PARTICIPANTS - 580
- TOTAL
RATINGS
Ritz-Carlton Claimed Company
- EMPLOYEE
PARTICIPANTS - 388
- TOTAL
RATINGS
Hyatt vs Ritz-Carlton
Compare Hyatt versus Ritz-Carlton for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 580 employees and customers of Hyatt and 388 employees and customers of Ritz-Carlton.
Hyatt
Hyatt's brand is ranked #170 in the list of Global Top 1000 Brands, as rated by customers of Hyatt. Their current valuation is $3.28B.
Ritz-Carlton
Ritz-Carlton's brand is ranked #49 in the list of Global Top 100 Brands, as rated by customers of Ritz-Carlton. Their current valuation is $44.20B.
4.1/5
Product Quality
4/5
3.9/5
Pricing
3.8/5
4/5
Customer Service
4/5
| 56% | Promoters |
|---|---|
| 20% | Passive |
| 24% | Detractors |
36
NPS Score
| 62% | Promoters |
|---|---|
| 12% | Passive |
| 26% | Detractors |
Net Promoter Score
Winner by 4
See how Hyatt compares to its competitors
See how Ritz-Carlton compares to its competitors
Working at Hyatt vs Working at Ritz-Carlton
82 / 100
CEO Rating
Winner by 3%
79 / 100
CEO Rating
Hyatt
Hyatt doesn't have enough ratings to calculate the Team Culture Ratings.
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Ritz-Carlton
Employees at Ritz-Carlton rate their CEO, Herve Humler, 79/100. This score is 3% lower than the scores of Hyatt's CEO, Mark Hoplamazian. Employees in the Operations and Sales departments rate Herve Humler the highest.