Hyatt vs Ritz-Carlton | Comparably
Profile Image
VS
Hyatt Claimed Company
EMPLOYEE
PARTICIPANTS
577
TOTAL
RATINGS
3931
Ritz-Carlton Claimed Company
EMPLOYEE
PARTICIPANTS
383
TOTAL
RATINGS
1901

Hyatt vs Ritz-Carlton

Compare Hyatt versus Ritz-Carlton for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 577 employees and customers of Hyatt and 383 employees and customers of Ritz-Carlton.

Hyatt

Hyatt's brand is ranked #170 in the list of Global Top 1000 Brands, as rated by customers of Hyatt. Their current valuation is $3.28B.

Ritz-Carlton

Ritz-Carlton's brand is ranked #49 in the list of Global Top 100 Brands, as rated by customers of Ritz-Carlton. Their current valuation is $44.20B.


4.1/5
Product Quality
4/5
3.9/5
Pricing
3.8/5
4/5
Customer Service
4/5
32
NPS Score
56%Promoters
20%Passive
24%Detractors
38
NPS Score
63%Promoters
12%Passive
25%Detractors

Net Promoter Score
Winner by 6


Working at Hyatt vs Working at Ritz-Carlton

Mark Hoplamazian Hyatt's CEO
82 / 100

CEO Rating
Winner by 3%

79 / 100

CEO Rating

Hyatt

Hyatt doesn't have enough ratings to calculate the Team Culture Ratings.

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Ritz-Carlton

Employees at Ritz-Carlton rate their CEO, Herve Humler, 79/100. This score is 3% lower than the scores of Hyatt's CEO, Mark Hoplamazian. Employees in the Operations and Sales departments rate Herve Humler the highest.


CEO Score 82
CEO Score
CEO Score 79
Overall Culture 78
Overall Culture
Overall Culture 76
35
eNPS
29
Gender Score 79
Gender Score
Gender Score 52
Diversity Score 78
Diversity Score
Diversity Score 46
Perk And Benefits 79
Perk And Benefits
Perk And Benefits 75
Professional Dev. 71
Professional Dev.
Professional Dev. 61

Overall Culture at Hyatt vs Ritz-Carlton

78
/ 100
Hyatt

Employees at Hyatt rate their Overall Culture a 78/100, with Admin and Finance as the two departments that rate their experience the highest.

Overall Culture
Winner by 2%

76
/ 100
Ritz-Carlton

Employees at Ritz-Carlton rate their Overall Culture a /100, with Operations and Sales as the two departments that rate their experience the highest.

  • Hyatt
  • Ritz-Carlton76

Employee Net Promoter Score at Hyatt vs Ritz-Carlton

35
eNPS
Hyatt
253 Promoters 58%
83 Passives 19%
103 Detractors 23%

Employee Net Promoter Score
Winner by 6%

29
eNPS
Ritz-Carlton
147 Promoters 56%
46 Passives 17%
71 Detractors 27%
  • Hyatt
  • Ritz-Carlton28

Gender Score at Hyatt vs Ritz-Carlton

79
/ 100
Hyatt

Employees at Hyatt rate their Gender Score a 79/100, with Admin and Finance as the two departments that rate their experience the highest.

Gender Score
Winner by 27%

52
/ 100
Ritz-Carlton

Employees at Ritz-Carlton rate their Gender Score a /100, with Operations and Sales as the two departments that rate their experience the highest.

  • Hyatt79
  • Ritz-Carlton

Diversity Score at Hyatt vs Ritz-Carlton

78
/ 100
Hyatt

Employees at Hyatt rate their Diversity Score a 78/100, with Sales and Operations as the two departments that rate their experience the highest.

Diversity Score
Winner by 32%

46
/ 100
Ritz-Carlton

Employees at Ritz-Carlton rate their Diversity Score a /100, with Operations as the department that rate their experience the highest.

  • Hyatt78
  • Ritz-Carlton

Perk and Benefits Score at Hyatt vs Ritz-Carlton

79
/ 100
Hyatt

Employees at Hyatt rate their Perk and Benefits Score a 79/100, with Finance and Sales as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 4%

75
/ 100
Ritz-Carlton

Employees at Ritz-Carlton rate their Perk and Benefits Score a /100, with Operations and Sales as the two departments that rate their experience the highest.

  • Hyatt
  • Ritz-Carlton75

Professional Development Score at Hyatt vs Ritz-Carlton

71
/ 100
Hyatt

Employees at Hyatt rate their Professional Development Score a 71/100.

Professional Development Score
Winner by 10%

61
/ 100
Ritz-Carlton

Employees at Ritz-Carlton rate their Professional Development Score a /100, with Operations as the department that rate their experience the highest.

  • Hyatt71
  • Ritz-Carlton

Leadership Culture Ratings vs Ritz-Carlton

Hyatt
80 / 100

Leadership Culture Ratings vs Ritz-Carlton
Winner by 5%

Hyatt rates % higher than Ritz-Carlton on Leadership Culture Ratings vs Ritz-Carlton Ratings based on looking at 1401 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you approve of the job your executive team is doing at your company?" and "Is your company invested in your career growth?".

  • Hyatt
  • Ritz-Carlton75

Compensation Culture Ratings vs Ritz-Carlton

Hyatt
70 / 100

Compensation Culture Ratings vs Ritz-Carlton
Winner by 2%

Hyatt rates % higher than Ritz-Carlton on Compensation Culture Ratings vs Ritz-Carlton Ratings based on looking at 826 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you satisfied with your Benefits?" and "What is the best part about your compensation package?".

  • Hyatt
  • Ritz-Carlton68

Team Culture Ratings vs Ritz-Carlton

Hyatt
81 / 100

Team Culture Ratings vs Ritz-Carlton
Winner by 3%

Hyatt rates % higher than Ritz-Carlton on Team Culture Ratings vs Ritz-Carlton Ratings based on looking at 669 ratings from employees of the two companies. Ratings come from the answers to questions like "What do your coworkers need to improve and how could you work together better?" and "How would you rate the quality of your coworkers?".

  • Hyatt
  • Ritz-Carlton79

Environment Culture Ratings vs Ritz-Carlton

Hyatt
73 / 100

Environment Culture Ratings vs Ritz-Carlton
Winner by 4%

Hyatt rates % higher than Ritz-Carlton on Environment Culture Ratings vs Ritz-Carlton Ratings based on looking at 617 ratings from employees of the two companies. Ratings come from the answers to questions like "On average, how many hours do you work a day?" and "What % of the time are you bored at work?".

  • Hyatt
  • Ritz-Carlton69

Sentiment Culture Ratings vs Ritz-Carlton

Hyatt tied with Ritz-Carlton on Sentiment Culture Ratings vs Ritz-Carlton Ratings based on looking at 1290 ratings from employees of the two companies. Ratings come from the answers to questions like "How confident are you about the future success of your company?" and "What do you like best about your company?".

  • Hyatt
  • Ritz-Carlton82