Petco Claimed Company

EMPLOYEE PARTICIPANTS: 846

TOTAL RATINGS: 8288

PetSmart Claimed Company

EMPLOYEE PARTICIPANTS: 688

TOTAL RATINGS: 7184

Petco vs PetSmart

Compare Petco versus PetSmart for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 846 employees and customers of Petco and 688 employees and customers of PetSmart.

Petco

Petco's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Petco.

PetSmart

PetSmart's brand is ranked #213 in the list of Global Top 1000 Brands, as rated by customers of PetSmart.

3.1/5

Product Quality

3.5/5

3/5

Pricing

3.3/5

3/5

Customer Service

3.5/5

-7

NPS Score

38%	Promoters
17%	Passive
45%	Detractors

NPS Score

46%	Promoters
19%	Passive
35%	Detractors

Net Promoter Score
Winner by 18

See how Petco compares to its competitors

Amazon

Chewy

Pet Supplies Plus

Working at Petco vs Working at PetSmart

43 / 100

CEO Rating

Ken Hicks

55 / 100

CEO Rating
Winner by 12%

Petco

Petco doesn't have enough ratings to calculate the Team Culture Ratings.

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PetSmart

Employees at PetSmart rate their CEO, Ken Hicks, 55/100. This score is 12% higher than the scores of Petco's CEO, Joel D. Anderson. Employees in the HR and Engineering departments rate Ken Hicks the highest.

CEO Score 43

CEO Score

CEO Score 55

Overall Culture 55

Overall Culture

Overall Culture 60

-41

eNPS

-34

Gender Score 55

Gender Score

Gender Score 64

Diversity Score 52

Diversity Score

Diversity Score 64

Perk And Benefits 50

Perk And Benefits

Perk And Benefits 54

Professional Dev. 45

Professional Dev.

Professional Dev. 60

Overall Culture at Petco vs PetSmart

/ 100

Petco

Employees at Petco rate their Overall Culture a 55/100, with Engineering and Product as the two departments that rate their experience the highest.

/ 100

PetSmart

Employees at PetSmart rate their Overall Culture a /100, with HR and Engineering as the two departments that rate their experience the highest.

Overall Culture
Winner by 5%

Petco55
PetSmart

Employee Net Promoter Score at Petco vs PetSmart

-41

eNPS

Petco

161 Promoters 22%

109 Passives 15%

464 Detractors 63%

-34

eNPS

PetSmart

138 Promoters 24%

107 Passives 18%

337 Detractors 58%

Employee Net Promoter Score
Winner by %

Petco-43
PetSmart

Gender Score at Petco vs PetSmart

/ 100

Petco

Employees at Petco rate their Gender Score a 55/100, with Product and Design as the two departments that rate their experience the highest.

/ 100

PetSmart

Employees at PetSmart rate their Gender Score a /100, with HR and Customer Support as the two departments that rate their experience the highest.

Gender Score
Winner by 9%

Petco
PetSmart64

Diversity Score at Petco vs PetSmart

/ 100

Petco

Employees at Petco rate their Diversity Score a 52/100, with Engineering and Marketing as the two departments that rate their experience the highest.

/ 100

PetSmart

Employees at PetSmart rate their Diversity Score a /100, with Sales and Operations as the two departments that rate their experience the highest.

Diversity Score
Winner by 12%

Petco52
PetSmart

Perk and Benefits Score at Petco vs PetSmart

/ 100

Petco

Employees at Petco rate their Perk and Benefits Score a 50/100, with Engineering and Product as the two departments that rate their experience the highest.

/ 100

PetSmart

Employees at PetSmart rate their Perk and Benefits Score a /100, with HR and Sales as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 4%

Petco50
PetSmart

Professional Development Score at Petco vs PetSmart

/ 100

Petco

Employees at Petco rate their Professional Development Score a 45/100, with Operations and Customer Support as the two departments that rate their experience the highest.

/ 100

PetSmart

Employees at PetSmart rate their Professional Development Score a /100, with Sales and Product as the two departments that rate their experience the highest.

Professional Development Score
Winner by 15%

Petco45
PetSmart

Leadership Culture Ratings vs PetSmart

Petco rates % lower than PetSmart on Leadership Culture Ratings vs PetSmart Ratings based on looking at 2826 ratings from employees of the two companies. Ratings come from the answers to questions like "What do you like best about the leadership team?" and "Do you feel comfortable giving your boss negative feedback?".

Petco52
PetSmart

Compensation Culture Ratings vs PetSmart

Petco rates % lower than PetSmart on Compensation Culture Ratings vs PetSmart Ratings based on looking at 2531 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you satisfied with your Benefits?" and "Does your company give annual bonuses?".

Petco47
PetSmart

Team Culture Ratings vs PetSmart

Petco rates % lower than PetSmart on Team Culture Ratings vs PetSmart Ratings based on looking at 2276 ratings from employees of the two companies. Ratings come from the answers to questions like "Are your company's meetings effective?" and "What do your coworkers need to improve and how could you work together better?".

Petco59
PetSmart

Environment Culture Ratings vs PetSmart

Petco rates % lower than PetSmart on Environment Culture Ratings vs PetSmart Ratings based on looking at 2201 ratings from employees of the two companies. Ratings come from the answers to questions like "On average, how many hours do you work a day?" and "What needs to change to make the company culture better?".

Petco65
PetSmart

Sentiment Culture Ratings vs PetSmart

Petco rates % lower than PetSmart on Sentiment Culture Ratings vs PetSmart Ratings based on looking at 2797 ratings from employees of the two companies. Ratings come from the answers to questions like "How confident are you about the future success of your company?" and "Are you typically excited about going to work each day?".

Petco54
PetSmart