Petco Claimed Company

EMPLOYEE PARTICIPANTS: 856

TOTAL RATINGS: 8344

PetSmart Claimed Company

EMPLOYEE PARTICIPANTS: 693

TOTAL RATINGS: 7245

Petco vs PetSmart

Compare Petco versus PetSmart for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 856 employees and customers of Petco and 693 employees and customers of PetSmart.

Petco

Petco's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Petco.

PetSmart

PetSmart's brand is ranked #213 in the list of Global Top 1000 Brands, as rated by customers of PetSmart.

3.1/5

Product Quality

3.5/5

3/5

Pricing

3.3/5

3/5

Customer Service

3.5/5

-7

NPS Score

38%	Promoters
17%	Passive
45%	Detractors

NPS Score

45%	Promoters
19%	Passive
36%	Detractors

Net Promoter Score
Winner by 16

See how Petco compares to its competitors

Amazon

Chewy

Pet Supplies Plus

Working at Petco vs Working at PetSmart

40 / 100

CEO Rating

Ken Hicks

55 / 100

CEO Rating
Winner by 15%

Petco

Petco doesn't have enough ratings to calculate the Team Culture Ratings.

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PetSmart

Employees at PetSmart rate their CEO, Ken Hicks, 55/100. This score is 15% higher than the scores of Petco's CEO, Joel D. Anderson. Employees in the HR and Engineering departments rate Ken Hicks the highest.

CEO Score 40

CEO Score

CEO Score 55

Overall Culture 55

Overall Culture

Overall Culture 60

-43

eNPS

-34

Gender Score 55

Gender Score

Gender Score 64

Diversity Score 52

Diversity Score

Diversity Score 64

Perk And Benefits 50

Perk And Benefits

Perk And Benefits 54

Professional Dev. 45

Professional Dev.

Professional Dev. 60

Overall Culture at Petco vs PetSmart

/ 100

Petco

Employees at Petco rate their Overall Culture a 55/100, with Engineering and Product as the two departments that rate their experience the highest.

/ 100

PetSmart

Employees at PetSmart rate their Overall Culture a /100, with HR and Engineering as the two departments that rate their experience the highest.

Overall Culture
Winner by 5%

Petco55
PetSmart

Employee Net Promoter Score at Petco vs PetSmart

-43

eNPS

Petco

161 Promoters 21%

109 Passives 15%

470 Detractors 64%

-34

eNPS

PetSmart

139 Promoters 24%

108 Passives 18%

338 Detractors 58%

Employee Net Promoter Score
Winner by %

Petco-43
PetSmart

Gender Score at Petco vs PetSmart

/ 100

Petco

Employees at Petco rate their Gender Score a 55/100, with Product and Design as the two departments that rate their experience the highest.

/ 100

PetSmart

Employees at PetSmart rate their Gender Score a /100, with HR and Customer Support as the two departments that rate their experience the highest.

Gender Score
Winner by 9%

Petco
PetSmart64

Diversity Score at Petco vs PetSmart

/ 100

Petco

Employees at Petco rate their Diversity Score a 52/100, with Engineering and Marketing as the two departments that rate their experience the highest.

/ 100

PetSmart

Employees at PetSmart rate their Diversity Score a /100, with Sales and Operations as the two departments that rate their experience the highest.

Diversity Score
Winner by 12%

Petco52
PetSmart

Perk and Benefits Score at Petco vs PetSmart

/ 100

Petco

Employees at Petco rate their Perk and Benefits Score a 50/100, with Engineering and Product as the two departments that rate their experience the highest.

/ 100

PetSmart

Employees at PetSmart rate their Perk and Benefits Score a /100, with HR and Sales as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 4%

Petco
PetSmart54

Professional Development Score at Petco vs PetSmart

/ 100

Petco

Employees at Petco rate their Professional Development Score a 45/100, with Operations and Customer Support as the two departments that rate their experience the highest.

/ 100

PetSmart

Employees at PetSmart rate their Professional Development Score a /100, with Sales and Product as the two departments that rate their experience the highest.

Professional Development Score
Winner by 15%

Petco
PetSmart60

Leadership Culture Ratings vs PetSmart

Petco rates % lower than PetSmart on Leadership Culture Ratings vs PetSmart Ratings based on looking at 2851 ratings from employees of the two companies. Ratings come from the answers to questions like "Are your company's goals clear, and are you invested in them?" and "Do Your Company Leaders Do What They Should to Retain You as an Employee?".

Petco52
PetSmart

Compensation Culture Ratings vs PetSmart

Petco rates % lower than PetSmart on Compensation Culture Ratings vs PetSmart Ratings based on looking at 2543 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you satisfied with your stock/equity compensation?" and "Why do you feel undervalued and what would make you feel better about your compensation?".

Petco
PetSmart52

Team Culture Ratings vs PetSmart

Petco rates % lower than PetSmart on Team Culture Ratings vs PetSmart Ratings based on looking at 2288 ratings from employees of the two companies. Ratings come from the answers to questions like "Are your company's meetings effective?" and "How would you rate the quality of your coworkers?".

Petco
PetSmart65

Environment Culture Ratings vs PetSmart

Petco rates % lower than PetSmart on Environment Culture Ratings vs PetSmart Ratings based on looking at 2213 ratings from employees of the two companies. Ratings come from the answers to questions like "What is most positive about the culture and environment at your company?" and "What's the work pace at your company?".

Petco
PetSmart71

Sentiment Culture Ratings vs PetSmart

Petco rates % lower than PetSmart on Sentiment Culture Ratings vs PetSmart Ratings based on looking at 2820 ratings from employees of the two companies. Ratings come from the answers to questions like "What's going wrong and how can it be improved?" and "How confident are you about the future success of your company?".

Petco54
PetSmart