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PetSmart Claimed Company
EMPLOYEE
PARTICIPANTS
274
TOTAL
RATINGS
3806
PetSmart

PetSmart Company Culture

PetSmart Culture

This score is derived from employee ratings & reviews
3.2/5
PetSmart's Overall Culture is rated C

Top Rated Culture Dimensions

PetSmart CEO

Bottom 25%Bottom 25% of Similar Size Companies on Comparably
J.K. Symancyk PetSmart's CEO
J.K. Symancyk
61 /100

Diversity at PetSmart

Top 50%Top 50% of Similar Size Companies on Comparably
C+

Diverse employees at PetSmart have rated Environment, Office Culture, and Team as the highest categories they have scored

Women at PetSmart

Bottom 40%Bottom 40% of Similar Size Companies on Comparably
C

Women at PetSmart have rated Environment, Work Culture, and Team as the highest categories they have scored

PetSmart eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Bottom 40%Bottom 40% of Similar Size Companies on Comparably

Recommend to a Friend?

-17

PetSmart employees are -17% more likely to recommend PetSmart as a great place to work

31%Promoters
21%Passives
48%Detractors

Working at PetSmart

Working at PetSmart is rated highly by 274 employees, across various culture aspects.

Overall Company Culture at PetSmart

C

Overall Company Culture at PetSmart is rated C

Last updated today

Bottom
40%

PetSmart ranks in the Bottom 40% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score

Overall Company Culture Score by Department

This graph details how each department scores their Overall Company Culture

Results from 274 Employees

View Results
0
20
40
60
80
100
HR
95
HR95
Marketing
70
Marketing70
Sales
66
Sales66
Operations
64
Operations64
Customer Support
63
Customer Support63
Product
61
Product61
Design
45
Design45

PetSmart Employee Reviews

Out of 609 PetSmart employee reviews, 68% were positive. The remaining 32% were constructive reviews with the goal of helping PetSmart improve their work culture.

68%
32%
Positive Reviews68%
Constructive Feedback32%

Positive Reviews From PetSmart Employees

  • What did you like most about the interview process?
    Forgo the five hour video and questions
    Anonymous ReviewPosted 18 days ago
  • What did you like most about the interview process?
    Constructive feedback in a kind and useful manner
    Anonymous ReviewPosted 20 days ago
  • What is most positive about the culture and environment at your company?
    Costomers are enthustastic abou their animals
    Anonymous ReviewPosted 18 days ago

Constructive Feedback From PetSmart Employees

  • What's going wrong and how can it be improved?
    Have people who care working there
    Anonymous ReviewPosted 10 days ago
  • What do your coworkers need to improve and how could you work together better?
    Some of them are great people
    Anonymous ReviewPosted 10 days ago
  • Why do you feel undervalued and what would make you feel better about your compensation?
    My company doesnt care about me as an employee
    Anonymous ReviewPosted 10 days ago

PetSmart Company Information

PetSmart Company Overview

There’s one thing that unites everyone who works at PetSmart: We all love pets. Cats, dogs, goldfish, parakeets, hamsters—you name it, we love them. Every day, we bring our passion together to create something amazing: a place for our many best friends to be healthy, happy and to keep those tails wagging!

PetSmart Mission Statement

Every day with every connection, PetSmart's passionate associates help bring pet parents closer to their pets so they can live more fulfilled lives.

PetSmart Vision Statement

We love pets and we believe pets make us better people. PetSmart is the trusted partner to pet parents and pets in every moment of their lives.

PetSmart Values

PetSmart's core value of Caring is the foundation of our Ethics & Integrity Program. We Care for our customers, associates and communities and believe that our Ethics & Integrity Program is key to strengthening our unique culture.

J.K. Symancyk PetSmart's CEO
J.K. Symancyk
61 /100

CEO & Founding Date

PetSmart was founded in 1986 and its current CEO is J.K. Symancyk. Since its inception 36 years ago, PetSmart has grown to 20453 employees.

Headquarter19601 N 27th Avenue
Phoenix, AZ 85027
United States of America
Websitecareers.petsmart.com
Founding Date1986
Tel623-580-6100
Company StatusPublic
StockPETM
Jobscareers.petsmart.com
Social Sites

Why Join PetSmart?

274 employees at PetSmart have reviewed PetSmart across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was today.

Overall, the 274 PetSmart employees give their leadership a grade of C-, or Bottom 35% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at PetSmart are mostly dissatisfied with their total compensation at PetSmart, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at PetSmart are generally satisfied with their team. 274 Participants grade the quality of their coworkers a C-. The majority believe the meetings at PetSmart are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at PetSmart believe the environment at PetSmart is positive. Most Participants believe the pace of work at PetSmart is comfortably fast. About 84% of the employees at PetSmart work 8 hours or less, while 1% of them have an extremely long day - longer than twelve hours.

Overall, the employees at PetSmart are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

A Day in the Life
A Day in the Life
PetSmart employees generally work 8.1 hrs a day
Work Hours
A Day in the Life
Employees at PetSmart report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at PetSmart have 0 meetings
Meetings
A Day in the Life
78% of PetSmart employees look forward to interacting with their team every day
Coworkers
A Day in the Life
PetSmart employees most often take 0-10 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
70% of PetSmart employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
PetSmart employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
64% of PetSmart employees call their work environment positive
Environment

PetSmart Leadership

The PetSmart Executive Team is rated a “C” and led by CEO J.K. Symancyk, Senior Vice President of Operations and Services Gregg Scanlon, and Sr. Vice President of Supply Chain Chris McCurdy

  • J.K. Symancyk  CEO / President

    J.K. Symancyk CEO / President

    J.K. Symancyk serves as the CEO / President of PetSmart.

  • Gregg Scanlon Senior Vice President of Operations and Services

    Gregg Scanlon serves as the Senior Vice President of Operations and Services of PetSmart. Gregg started at PetSmart in... read more

  • Chris McCurdy Sr. Vice President of Supply Chain

    Chris McCurdy serves as the Sr. Vice President of Supply Chain of PetSmart. Chris started at PetSmart in February of... read more

  • Phil Vostrejs Executive Vice President of Merchandise Planning, Allocation, Distribution and Supply Chain

    Phil Vostrejs serves as the Executive Vice President of Merchandise Planning, Allocation, Distribution and Supply Chain... read more

  • Erick Goldberg Senior Vice President of Human Resources

    Erick Goldberg serves as the Senior Vice President of Human Resources of PetSmart. Erick started at PetSmart in January... read more

  • Michael Sapp Senior Vice President, Merchandising

    Michael Sapp serves as the Senior Vice President, Merchandising of PetSmart. Michael started at PetSmart in January of... read more

  • Lacey Bundy Senior Vice President, General Counsel & Corporate Secretary

    Lacey Bundy serves as the Senior Vice President, General Counsel & Corporate Secretary of PetSmart. Lacey started at... read more

  • Christina Vance VP, Store Operations

    Christina Vance serves as the VP, Store Operations of PetSmart. Christina started at PetSmart in April of 2017.... read more

  • Peter Jorgenson VP IS Technical Operations

    Peter Jorgenson serves as the VP IS Technical Operations of PetSmart.

PetSmart Competitors

PetSmart competitors include Pet Supplies Plus and Petco. PetSmart ranks 1st in Overall Culture Score on Comparably vs its competitors. See below how PetSmart compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

  1. #1
    PetSmart's Logo
    PetSmart
    3.2/5
  2. #2
    Pet Supplies Plus' Logo
    Pet Supplies Plus
    2.5/5
  3. #3
    Petco's Logo
    Petco
    2.6/5

PetSmart Salaries

How much does PetSmart pay?

How much do people at PetSmart get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at PetSmart is $135,338, or $65 per hour, while the estimated median salary is $136,167, or $65 per hour.

At PetSmart, the highest paid job is a Director of Sales at $229,763 annually and the lowest is an Executive Assistant at $37,000 annually. Average PetSmart salaries by department include: Finance at $91,683, Marketing at $127,086, Business Development at $160,641, and Customer Support at $74,315. Half of PetSmart salaries are above $136,167.

205 employees at PetSmart rank their Compensation in the Bottom 25% of similar sized companies in the US (based on 621 ratings) while 194 employees at PetSmart rank their Perks And Benefits in the Bottom 25% of similar sized companies in the US (based on 207 ratings).

Salaries contributed from PetSmart employees include job titles like Mobile Developer, QA Manager, Graphic Designer, and Operations Manager. Comparably data has a total of 7 salary records from PetSmart employees.

Last updated 7 days ago.

See More PetSmart Salaries

1st Percentile
$70k
$70k1st Percentile
17th Percentile
$102k
$102k17th Percentile
33rd Percentile
$130k
$130k33rd Percentile
50th Percentile
$191k
$191k50th Percentile
67th Percentile
$240k
$240k67th Percentile
83rd Percentile
$269k
$269k83rd Percentile
100th Percentile
$305k
$305k100th Percentile
$135,338*
Average Compensation
$136,167*
Median Compensation

* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

PetSmart Salaries by City

PetSmart Salaries by Department

PetSmart Salary Averages by Department

$0
$20k
$40k
$60k
$80k
$100k
$120k
$140k
$160k
$180k
$200k
$220k
$240k
Admin
$41,072
Admin$41,072
Business Development
$160,641
Business Development$160,641
Communications
$228,840
Communications$228,840
Customer Support
$74,315
Customer Support$74,315
Design
$131,788
Design$131,788
Engineering
$133,133
Engineering$133,133
Finance
$91,683
Finance$91,683
HR
$102,198
HR$102,198
IT
$59,897
IT$59,897
Legal
$161,051
Legal$161,051
Marketing
$127,086
Marketing$127,086
Operations
$148,787
Operations$148,787
Product
$200,372
Product$200,372
Sales
$177,888
Sales$177,888

PetSmart Benefits

https://benefits.petsmart.com/

Health & Wellness

  • Dental Insurance
  • Vision Insurance
  • Health Insurance
  • Life Insurance

Paid Time Off

  • PTO / Vacation Policy
  • Paid Holidays
  • Maternity / Paternity Leave

Financial Benefits

  • 401K / Retirement Plan
  • Performance Bonus
  • Tuition Reimbursement
  • Employee Stock Purchase Plan

Office Perks

  • Free Food
  • Pet-Friendly
  • Work From Home Policy
  • Unique Office Space
Fantastic
0%
Good
0%
Neutral
0%
Bad
0%
Terrible
0%
How would you rate the perks your company provides?
Are you satisfied with your Benefits?
Fantastic
23%
Good
8%
Neutral
46%
Bad
8%
Terrible
15%
How would you rate the perks your office provides?

PetSmart Careers

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Overview of Candidates Applying to Work at PetSmart on Comparably

Candidates By Department

Sales
33%
Operations
28%
All Industries
19%
Engineering
5%
IT
5%
Other
10%

Candidates By Location

Phoenix
29%
Wilmington
3%
Saint Joseph
2%
Manchester
2%
Osage City
2%
Other
62%
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