PetSmart Employee Reviews
Out of 862 PetSmart employee reviews, 65% were positive. The remaining 35% were constructive reviews with the goal of helping PetSmart improve their work culture. The HR team, with 100% positive reviews, reports the best experience at PetSmart compared to all other departments at the company. The Product team offered the most constructive feedback, with 47% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Operations Dept
What do you like best about the leadership team?
They are willing to listen to ideas.
Private equity lacks the knowledge and understanding to effectively manage this type of business.
Pet trainers, wearing drab gray shirts is ridiculous for employees that are supposed to be the most personable and excited in the room. Bright colors with bright graphics. With bright letters that identify them as special as associates.
they listen to what we need
They are nice to you
What does the leadership team need to get better at?
Listen, realize you don't have all the answers and Be team Focused. This should cultivate a healthy working environment. Instead there is negative energy and finger pointing that has brought toxic behavior. It's disappointing to see leaders not rise above.
Half of the manangers at my work place do not do their jobs to the fullest
Realizing people have a life outside of work
You can't manage and call it leadership
Treat everyone the same and has no favorite
What is the best part about your compensation package?
The benefits in dental package is awesome
Review from Operations Dept
There is no compensation package for all employees except store manager and merchant manager are part time with the company in which I work for
Part time dont get benifitd
The discount is great and it's comparable
Life insurance and Medical insurance
Why do you feel undervalued and what would make you feel better about your compensation?
More growth opportunity and fair pay
Pay us more than a target cashier. We are responsible for animal lives.
I am female, work harder and am more productive and provide value to the company at a much higher level than many male peers, yet my pay scale is lower and expectations are higher. Compensation was never an issue with me because I had loyalty to a company I thought was good, but sadly, no more.
Policy that suits dismissal when the associate fails but is accepted when corporate needs
I get stuck at the registers all the time. When I was looking for a full-time position, everyone told me there was no full-time positions yet. Only to find out they gave the full-time position to an employee that has been with the company for 1 year instead of me that have been working for 3 years.
What are some of the best things about your team?
Quality of work and shared love of pets
We all get along. We are line a family
Many things, the team was drawn to the job for the same reason, to make money and be able do the right things for pets at the same time.
Co-workers are always nice. You never feel judged.
We work well together. We help each other out and always lift each others spirits.
Review from Sales Dept
What do your coworkers need to improve and how could you work together better?
Better accountability, and transparent communication. Everything is secretive to keep people motivated yet people failed to meet the basic core deliverables and Are given extension/forgiveness. While others are still held accountable to their original. And injustice inequity that will never go away
If everyone worked as a team to have a positive out come for the store on a daily basis If management would not continue to employ employees that do not do their part and make it hard for the rest of the team to have a positive outcome
Honest leadership and honest compensation
Most of them are management. The store I work at has more managers than employees. They need to know that most of us are struggling with a high workload while they are dilly dallying with picking up online orders at a slow pace just to appear busy.
When they make appointments to maki fairylike
What is most positive about the culture and environment at your company?
Everyone feels the same about the absolutely garbage and anti employee/pet antics
Review from Operations Dept
the factory is new and really nice, we have free arcade games and coffee
Review from Operations Dept
We feel included and needed.
The employees and how much we love our jobs
Review from Sales Dept
Dogs are the only one
What needs to change to make the company culture better?
Remove over 50% of the management and replace them with associates. And get a union so the company doesn't have all the power.
Review from Sales Dept
Go back to days of valuing employees and positivity for everyone and not just for those who fit into your DEI agenda. Think about the true meaning of the pet/parent relationship & not just on the money/bottom line. The company's hard working people will make it successful more than a high-paid LT
Make them work more and take their phones away because they are on them too much
New management is needed, the whole store should be gutted management wise.
management needs to make the employees feel better about talking about concerns without retaliation. if information is needed help the employee not just yell at them to figure it out themselves.
What did you like most about the interview process?
At least the person involved was nice can't say the same for all store leaders
I think the people had in mind the other shortcomings in the area and we're willing to accommodate
Review from Operations Dept
I was able to get an interview in person upon walking into the store versus having to apply online and wait to possibly receive Call back
Not going to do it
Its an average process to be hired
What would you improve about your company's interview process?
Make the interviews change because they do a bad job at telling people why they should work for us
They were desperate and hired me quickly. The turnover rate is so high they pretty much hire anyone who applies
Make sure theyre not telling lies about their scheduling.
Once again if you had leaders that cared about people there would not be so much turnover.
Hiring process is a joke, click through videos with no hands on training shown by leaders basically sets employees up to fail on purpose
What makes you most happy at work?
To be able to be confident during the best and it adds also to be sober
Review from Operations Dept
Being Treated fairly makes me most happy
solving problems and creating new solutions
I love interacting with the animals, and value my colleagues.
The animals of course. They are a breath of fresh air.
What's going wrong and how can it be improved?
Needs to focus less on profits and more on the people who work for them and the pets they have instore.
We do not even have information or access to get information on OUR OWN BRANDS. Which is quite frankly - absurd. Give Agents more ability in the systems and it will be easier to reach a first contact resolution for the customer. Improving the website and systems will also lower inbound contacts.
Review from Customer Support Dept
Actually write people up so they can discover actions have consequences
Im constantly being told i either have to go to grooming school or i can quit. I've been told by coworkers that im one of the best bathers they've had. Why would they push me to the point where i would quit? I just dont see myself as a groomer. I love being a bather and wantbto keep it that way.
There’s a lot that can be addressed to improve the culture. I think actually investing in the budget for travel and learning opportunities would go a long way to build back trust about career development at the company.
What do you like best about your company?
everyone works together to try to make it the most effective possible