55
out of 100
Comparably Awards
PetSmart Claimed Company
There’s one thing that unites everyone who works at PetSmart: We all love pets. Cats, dogs, goldfish, parakeets, hamsters—you name it, we love them. Every day, we bring our passion together to create something amazing: a place for our many best friends to be healthy, happy and to keep those tails wagging! read more
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PetSmart Competitors
PetSmart competitors include Petco, Pet Supplies Plus and PetFlow. PetSmart ranks 1st in CEO Score on Comparably vs its competitors. See below how PetSmart compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
CEO Rank
1st
eNPS Rank
1st
Gender Rank
1st
Diversity Rank
1st
Product Quality
1st
NPS Rank
1st
Pricing Rank
1st
Customer Service
1st
See PetSmart Culture vs Competitors:
- 1stPetSmart60 / 100
- 2nd
Petco55 / 100 - 3rd
Pet Supplies Plus51 / 100
PetSmart Competitors at a Glance
CEO Ratings Comparison
PetSmart's CEO Score Ranks 1st
568 Employees at PetSmart rate Ken Hicks a 55 out of 100, which ranks them 1st out of PetSmart's competitors. Last rating was a month ago.
- 2nd
Christopher RowlandPet Supplies Plus53out of 100362 Employees at Pet Supplies Plus rate Christopher Rowland a 53 out of 100, which ranks them 2nd out of PetSmart's competitors. Last rating was a month ago.
- 3rd
Joel D. AndersonPetco39out of 10044 Employees at Petco rate Joel D. Anderson a 39 out of 100, which ranks them 3rd out of PetSmart's competitors. Last rating was 8 days ago.
Product Quality Score Comparison
PetSmart Ranks 1st in Product Quality Score
324 Customers rate PetSmart's Product Quality Score a 3.5/5, which ranks it 1st against its competitors.
NPS Comparison
PetSmart Ranks 1st in Net Promoter Score
373 Customers rate PetSmart's Net Promoter Score a 10, which ranks it 1st against its competitors. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend PetSmart to a friend?”.
Pricing Score Comparison
PetSmart Ranks 1st in Pricing Score
290 Customers rate PetSmart's Pricing Score a 3.3/5, which ranks it 1st against its competitors.
Customer Service Comparison
PetSmart Ranks 1st in Customer Service
275 Customers rate PetSmart's Customer Service a 3.5/5, which ranks it 1st against its competitors.
Overall Culture Score Comparison
PetSmart Ranks 1st in Overall Culture Score
683 Employees rate PetSmart's Overall Culture a 60/100, which ranks it 1st against its competitors. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.
eNPS Comparison
PetSmart Ranks 1st in Employee Net Promoter Score
578 Employees rate PetSmart's Employee Net Promoter Score a -35, which ranks it 1st against its competitors. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at PetSmart to a friend?”.
Gender Score Comparison
PetSmart Ranks 1st in Gender Score
145 Employees rate PetSmart's Gender Score a 64/100, which ranks it 1st against its competitors. The Gender Score tracks how positively women rate their experience at PetSmart.
Diversity Score Comparison
PetSmart Ranks 1st in Diversity Score
63 Employees rate PetSmart's Diversity Score a 64/100, which ranks it 1st against its competitors. The Diversity Score tracks how positively diverse employees rate their experience at PetSmart.
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